Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item " Graco 4ever All-in-One Convertible Car Seat,
Matrix " from your order #***.I've checked your order and I see you placed this order with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your order.Instead, we can process refund for the item once we receive returned itemI do understand that you've requested for return of this itemAs soon as we receive returned item we will process refund.Although, I understand there's no way I can erase this difficult series of events, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the item you received is damagedThis is really not what we want you to experience.I've
checked your order# *** and see that the item is placed with sold and shipped by third party seller "American Premium Store" and the price of the item is $These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.However, the seller can accept returns or allow to file A-Z claim only within days of the deliveryBut I see that this item is from January and the return window was expiredHence, we cannot be able to take any action on this order.I apologize for any inconvenience this has caused and appreciate your understanding! We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Amazon later contacted me and took responsibility for the situation I am satisfied with their previous response, not this one Thank you The clock never worked correctly and finally stopped working

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the lock on your account.I've reached out to our Account
Specialists team and made sure your account is been reinstated.You can now sign in and place orders.Thank you for your patience and we are sorry if any inconvenience was caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: ***STOP with the fake reviewsSTOP propping your stock price on paid reviewsSTOP advertising scam products
I am rejecting this response because: For the 3rd time - in writing through the Revdex.com mediator - I am requesting the following resolution which you have yet to respond to (in other words, have decided to ignore and decided to respond with something incoherent and unrelated) Desired Settlement: Modification/discontinuance of an advertised claim Resolution from Amazon.com senior management: Extent of advertising and marketing Impact assessment on their public stock valuation Disclosure of their relationship to the seller "junleidz" favored by these reviews Disclosure of their relationship to the pay for reviewers Understand the financial impact on myself from advertising and marketing similar to this Contact to all buyers of this fraudulent product and proper resolution with them on an individual basis
Sincerely,
*** ***

Hello, I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you've been blocked to post reviews on Amazon by reviews teamI'd surely assist you in this
regard. However, the e-mail address you contacted us with isn't associated with an amazon accountWe only provide information and make changes when the request comes from the e-mail address associated with the account. If you know the e-mail address your account is under, write from that e-mail address. If your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com***) and click "Login & Security" at the top of the pageYou'll be able to use the "Edit" button to update your information. If you're not sure what e-mail address your account is under, please contact us via phone: https://www.amazon.com***We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance

Hello,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I’m sorry to see your review was removed, and I can certainly understand your frustration after receiving the
e-mail you mentioned.We encourage reviews on Amazon.com website, both positive and negativeHowever, your recent review titled "Beware, NO WARRANTY!!!" doesn't comply with our customer reviews guidelinesSince it's not a review of the product itself, but rather about seller feedback.While we appreciate your time and comments, reviews must adhere to review guidelinesYou can review our posted guidelines here:http://www.amazon.com/gp/community-help/customer-reviews-guidelinesYour review should focus on specific features of the productFeedback on the seller or your shipment experience should be provided at www.amazon.com/feedback.If you feel this review didn't violate any of the posted guidelines above, please write to the Communities team directly at [email protected] and they'll be glad to assist.Further, I've checked and see that you've resubmitted the review and it was posted on the website on August 10, 2016.I've personally forwarded the details you sent us to our investigations teamFor privacy reasons, the results of the investigation cannot be disclosed, but I assure you each report received is thoroughly investigated and the appropriate action is takenPlease be informed, feedback from customers such as yourself is vital for our websiteIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsI can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn about your recent experience regarding the return of the order# ***.I've
checked and see that the seller has asked to provide the return
shipping tracking and the return details so that they can process your
refund.But as they haven't received those details, seller hasn't issued the refund.As requested by you, we've closed your amazon.com account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I see that
our Account specialist team resolved issue fixed your account and its is now safe, they have also sent you an email with further steps to be taken from your sideTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on October The seller was notified of this decision by e-mail on that day
Seller: Pet LesoASIN: ***Title: Easy Screen Moustiquaire Pet Door for ScreenIf you believe sellers are listing against detail pages that do not exactly match their items, submit future complaints using this form: http://www.amazon.com/gp/help/reports/contact-usInclude this information in your report, as relevant:Amazon.com Order ID of a test buy that confirms the violation (required)A description of the differences between the item ordered and the item received (required)The ASIN/ISBN of the item's detail page and the product titleThe store or business name of the seller you are reportingAny other evidence that supports your complaintThank you for your interest in Amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the account being locked outTo help you
with this, I have looped in our internal account specialist team to look into this and fix this issue at the highest priorityIssues like these usually take 3-business days to get resolvedPlease be assured, that I am personally following up on this query with our team and as soon as the issue is fixed, I will write back to you with an update on this.We appreciate your time and patience in this regardsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear there was a problem with order #*** from seller USADEPOT.INCAs the order was purchased from seller, so warranty inquiries will be best addressed by the seller directlyBecause the order was placed more than days ago on March 12, 2015, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may causeI'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyMost manufacturers list contact information on the product packagingYou may also want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint CenterFor more information about our A-to-z Guarantee, please go to our Help pages: http://www.amazon.com/help/a-to-z-guarantee I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a responseWe appreciate your business and hope to have the opportunity to serve you again in the future Regards, Madhavi Latha AAmazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI understand your concern about the hold on your
account.To help you with this, I've reached out to our internal team and confirmed that your account has been reinstated and you can place the orders from your account.I've also confirmed that your account will not be kept on hold for the fraudulent transaction which was done in November 2016.However, I've forwarded your feedback to concerned team and make sure that this won't happen in the future.While I won't be able to undo the bad experience, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I do not understand the letter Something got into my amazon account I was receiving orders for laptops, drones, cameras and hunting equipment Customers were emailing or calling us wanting their orders or refunds I was receiving emails from amazon stating for us to ship the orders I received an email from amazon stating that we owed $for signing up for something that I did not sign up My husband and I tried from January to January 8, numerous times, to call amazon so they could resolve this problem Each customer service person listened to our story, and when we were finished explaining the situation, they said, "ok, but now ship the order to the customer." We were so frustrated So, on, Monday, January 9, I contacted the Revdex.com in Seattle, in hopes that they could help me I have been so shocked that amazon has given me this kind of treatment The response I received never mentioned any apology I just don't understand why no one was helping me get this resolved Someone named Josh called and I called him back and never was able to get in touch with him I have been so upset that these customers were so upset and wanted their product or refund It hurt me to see them be upset This was a horrible experience, and I am not understanding amazon treating me like they have I was a victim, just like the customers
Sincerely,
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I totally understand your concern regarding this issueWe certainly don't want this to be a source of frustration for you.Our tracking updates and estimated delivery dates are calculated by the carrier’s data, thus when the estimated delivery date changed on the website it was due to the attempted delivery scan and the updated delivery date of the following day.I would be more than happy to pass your feedback along to our Transportation team as well as to USPS, however, the e-mail you've written from is not associated with an Amazon.com accountFeel free to reply to this message with your order number and I will process the feedback.With regard to the estimated delivery date being more than two business days away from your order date, our delivery estimates are based on item availability and selected delivery speed, the most up-to-date delivery estimate will display during checkoutShipping selections, such as Prime Two-Day, may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about your recent experience with Amazon.comThis is not what
we want for our customersWe strive to provide stress-free shopping, on-time delivery, and efficient customer service and I apologize for the inconvenience this has causedPlease know that I'm in the processing of reviewing your contacts with them and I'll be escalating any coaching or retraining opportunities to their appropriate supervisorsTo get this resolved, I've cancelled your Amazon Prime monthly subscriptionYou'll receive a refund of $for the membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I hope this solution works for youPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have already sent Amazon that information in September Then Amazon sain my refund would be on my next purchase purchases since No refund.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** Although the refund was not completed on the date the company replied about it has been done.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: Amazon is now saying when instead of guarantee arrival dates ( which it clearly is written when checking out ) it’s now “ estimated “ arrival date prior to check outThe wording that guarantee means that Amazon is standing behind their word which in my case they aren’tI am not seeking a large sum of money for Amazon misleading me as a consumer, I am simply asking what my year membership cost me in the amount of $plus tax. Yes I received a credit of $only to be used only on Amazon.com as Amazon as the seller, and I received $as months left on my accountBut I had to contact Amazon and tell them it’s not the first time this year this same issue has happenedWith the lack of guarantee promised by Amazon and their advertising day shipping I feel mislead into buying their yearly membership which states “day shipping “ and Amazon provides the guarantee delivery date. On my my last purchase on 2/2/I was told on Sunday 2/4/was my delivery day and a email and text message was sent to my account on 2/3/that indeed 2/4/my package was arriving by 8pmWhen the package didn’t show up I had a online chat with the Amazon representative named “ Lindie “ who as you can see in my attached photos assured me 2/5/is the new arrival dateThis packed ended up showing up on 2/6/another full day later after Amazon mislead me again on the delivery dateThat customer representative actually disconnect on me after they said 2/5/was the fastest day the package could be delivered, I wasn’t even done talking to Amazon customer careI talked to another agent named “ Tish” who had another amazon agent get on the phone with me to only get transferred to a supervisor “andy” who ended up refunding me my remaining membership I was pushed off on to different agents of Amazon before I could finally speak to a supervisor with my problem Back in July when my last package was late after the fact of the given email and text messages on the date provided by Amazon for delivery, that agent I spoke to on the phone when asked if Amazon was in fact misleading their customers with the guarantee day shipping scam her reply was “ yes “I spoke to her supervisor and ask him to go back and listen to the phone call because she had just admit to me that Amazon is scamming their membersI was given a day extension of prime as well as $in credit back on items I had already purchased at that time for the year by the supervisor
Again I am just seeking my yearly dues of $plus tax in my case I don’t want anything more or less of that because Amazon isn’t living up to their promise to customers who buy their membershipI won’t stop rejecting amazon until my request is madeI don’t care how much Amazon credit they give me because I can’t cash it out or use it anywhere else unless amazon is the seller on their website and app.
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry for the delay in the delivery of your items, I understand you are upset.I've checked the
tracking details and the package arriving at an incorrect carrier facility has resulted in this situation, this was never intended to happenHaving said that, the package with four items shows delivered to your door step on July 16, 08:26:AM, here's the tracking to USPS website:https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***Further, I've forwarded your complaint to the right team to make sure they are aware of how Customers experiences are with Prime deliveries and to not repeat in the future.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.I hope this helps !Regards,Mahesh.VAmazon.comhttp://www.amazon.com