Amazon.com

Hello ***,
I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear that UPS won't be able to locate your address and you've not received your item
This usually doesn't happenWe make every attempt to deliver items on time, but sometimes delay does occurI understand you are upset.Further, to help you, I tried locating the order however I wasn't able to locate the exact item/order which you are referring toI see that on October 1, you were charged for the orders #*** and #***.In this case, I need more information to proceed further, I request you to please let us know the exact order and item details so that we can do the needfulI realize that at this point of time asking you to contact us again would be disappointing, however, we would really like to assist you better.Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,ShaliniAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.In order to look into it, I've personally contacted
to our Account specialist team to investigate on this.As soon as I receive more information on this, I'll get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello *** D ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the seller Order #***I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.We've teamed up with leading merchants in many new categories, offering added selection and convenience to our customersWhen you order from one of our merchants, the order is placed using the Amazon.com online order formThe information necessary to fulfill your order is then transmitted to the individual merchant, who handles all details of order fulfillment and support.Ordering online is completely safeMost Amazon Merchant orders are covered by our A-to-z Guarantee, with a few exceptionsOur Guarantee offers reimbursement and protection for those rare cases when a merchant is unable to resolve a missing or incorrect order for a customer.The seller has replied to our email which we contacted him on your behalf about the missing boxBut it seems still you didn't receive the missing box hence I've again contacted the seller to help you with a replacement order for the box.If you prefer to contact the seller, click the link below:https://www.amazon.com/gp/css/summary/edit.html?orderID=***If you do contact the seller, give them two business days to get back to youIf the seller isn't able to help, click the link to learn more about A-to-Z Guarantee Claim :http://www.amazon.com/help/a-to-z-guaranteePlease visit the link below to view the terms of our A-to-z Guarantee coverage:http://www.amazon.com/gp/help/customer/display.html?nodeId=537868You can learn more about shopping with Amazon Merchants on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=537794Help pages for each merchant are also accessible through links found on that merchant's storefront.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Greetings from Amazon.com,We are not able to find a selling account associated with the email address this seller is writing from: ***@apollomultimedia.ca To help us investigate, we need the buyer's order number and/or the email address associated with their selling account.Regards

Hello Charles,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand you received a package from an unknown
source.Please check the address on the packageIf the address is yours, the package may be a giftThe packing slip inside the box may contain the giver's billing addressOtherwise, I'm so sorry for this delivery mix-upYou weren't charged for anything you didn't order.First, I'll need to find the orderI should be able to do that if you can provide some information from the outside of the packageOn the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes--it'll look something like this:fbfe18717/2/3998/econ-us/of 1/I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "fbfe18717") or the tracking numberEverything is case-sensitiveI can track the shipment with this information, and can then get a prepaid return mailing label for you.Please write back to us by replying to this email with the above details so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Amazon's payments policy will reserve funds for days after the shipment confirmation dateAmazon will then initiate transfer of these funds to the bank account on file on the subsequent settlement dateThe order mentioned was placed marked as picked up on November 12,
so the funds related to this order will become available to the seller on November 26.At this time, a disbursement of $is scheduled to initiate on Nov 26, Please note that transfers can take 3-business days to completeThe amount scheduled is an estimate and may vary from the amount transferred based on new activity in the seller account, including: product sales, fees, refunds, chargebacks, and A-to-z Guarantee claims
Thank you

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your order and unsatisfactory responses received from the
customer serviceI've checked through the correspondence and see that you wish to return the colognes as you were not satisfied with the fragrance.Due to safety reasons, we cannot accept the return of any hazardous materials at any of our fulfillment centers; this includes but is not limited to items that are flammable, gas-powered or use propane or natural gas, have rechargeable batteries or contain powerful magnetsThe risk of accident is simply too great and we cannot accept the return of products that have special shipping restrictions imposed by the U.SDepartment of Transportation.Since the cologne sprays are hazardous to be transported and non- returnable, they cannot be returned nor refundedI can see that we have issued a refund for few of the previous orders as an exemption but that is not our usual policy. Unfortunately we will not be able issue any kind of compensation or refunds for your further cologne orders according to our return policy.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Mythili.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have given all the information regarding the product and its value its very clearly listed on any online retailer that carries the productAmazon is requesting invoices for the purchases which I've explained I don't have because the products were not all mine...they were purchased on separate credit cards by separate people I'm just the one selling themThe product is an intel core i6700k processor MFR #***
Look it up on best buy, amazon, bhphoto, newegg etc...everybody has it listed for 335-its not that hard to determine the valueI was trying to sell it on Amazon for so ill take that amount or somewhere in that ballpark considering that's what it goes forBut Amazon seller support doesn't know how to handle phone calls when I call I get hung up on or I'm told that the people I need to speak to can't be reached unless I request a call but I can't request a call because they avoid all of my emailsSaying that the reason I haven't been reimbursed after a month in a half is because they can't determine the value is nonsense because its a very popular item being sold at thousands of retailers all for the same price range including on Amazon

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your desktopWhen something like this happens, I'd normally send out a
replacement orderIn this case, though, we don't have any more stock of the Dell Inspiron i3252-5050BLK Mini Desktop.I've requested a full refund in the amount of $to your MasterCardYou'll see the refund in the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***The desktop is available from another seller on our siteIf you're interested in placing a new order with a seller, go to the page below to see the offers available:https://www.amazon.com/gp/offer-listing/B01617UJII/ref=dp_olp_new?ie=U...⇄ hope you'll use the return pick up which was arranged to return the item.I'm sorry I wasn't able to be of more helpWe hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Revdex.com:
I am writing about complaint #***The business and I have come to a settlement that I find acceptable
Thank you,
*** ***

Hello Ms***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern, please accept my sincere apologies for the inconvenience causedWe always like to
hear from our customers, and we're glad you took the time to write in; We certainly don't want our customers to experience this.A full refund of $was issued as a gift card for order Order# *** on Friday, November 3, Further I see that this amount was claimed on Order# ***.Also I see that $promotional credit was issued on order of Amazon Fresh since the Pantry order was delivered late.I hope this helpsIt is our privilege to have you as our valued customer & would like to thank you for your continued support.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.==========================Information received:11/15/2017==========================Consumer Information:*** *** * ***
*** *** *** *** *** **
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*** ***==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: I placed an order with Amazon Prime Pantry, and I was gold that it would be delivered on FridayI checked the website and the tracking info today (Friday) and it says that the order would be delivered on Monday, due to the package arriving late to the UPS facilityI am on a very tight budget, so I can’t just be shelling out money here and thereNot only were they giving me the runaround regarding a credit for same-day delivery in Amazon Fresh, the refund that I’ve asked for will be sent to me in 3-business days! This is an inconvenience, and the CSRs I have spoken to (including the supervisor) seemed to have a lack of compassion for my situation.Desired Resolution: Immediate credit of the items, delivery, plus my refundThis is the only way I will ever even think about shopping at Amazon again.====================================================Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had with the unauthorized Prime charges on your
account and that your bank did not stop the charge from going through when you did not have the funds in your accountI appreciate you taking the time to bring this to our attention.I've confirmed your Amazon Prime membership has been canceled.You'll receive a refund of $104.94, for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.If you incur any additional costs with this charge, please let us know the cost we will investigate and take further action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:they are still giving me the information I already know and aware of I want them to be Aunist and hand back the moneythey owe me the reference numbers they gave me weren't any help I tried my best with amazon now I want the Revdex.com to get my I can't trust amazon anymore and probably won't order no more so it's not worth amazon trying to steal my money and excella (my bank as what amazon states )is very loyal this was my first time ordering and I was planning on buying more from this company.Whatsoever that is a bad first impression and I am leaving this in Revdex.com hands Once the Revdex.com gets amazon and gets my money back I want it refunded I my card as soon as possible.Very frustrating manner given you all my respect And yet you are telling me the same story trust me I know if I was charged and I was charged all that money to waste
cerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear you didn’t receive the free shipping you expected on your order. I hope I can help
you with this.I see that your recent order was placed using 1-ClickOur system doesn't automatically apply free shipping to qualifying orders, and your default 1-Click shipping method cannot be set to free shippingI'm sorry if this was unclear when you placed your order.If you want to use free shipping in the future, I'd recommend placing your order through the Shopping Cart, where you can manually select free shipping as your shipping methodFor more information about ordering with free shipping, please visit our Help pages:http://www.amazon.com/help/freeshippingTo turn off your 1-Click settings for physical orders, go to Your Account here:https://www.amazon.com/gp/css/account/address/view.htmlI've reviewed your order#*** shipping charges was refunded after you spoke with Customer ServiceThat refund will appear on your original payment method usually within 3-business days.Again, I'm very sorry this happenedI hope these solutions help the situation.Regards,Raghavender S.Amazon.com

Complaint: ***
I am rejecting this response because: my family and I we are breaking up a well established relationship as a customer with Amazon for more than years..Amazon let us down so many times than we can handle this anymore..Merchandise never did arrive on time, too many emails,too many phone calls trying to address issues properly.so much timewell invested for nothing..The shopping experience does NOT longer exist with Amazon..waste of time
Sincerely,
*** *** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your concern and see our Executive Customer Relations team was able to address your issue
concerning the items canceled because we believed your account was compromised.After checking with the account specialists, we haven't find an option to reship the itemWe've applied a $Amazon Gift Card to your account which you've used it on the next order #***.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great dayOur customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see the order was placed for an item which is sold by Aphse and fulfilled by Amazon.comIn
order to take advantage of free shipping, your order must contain $of eligible books or $or more of other eligible products.As the item cost($3.99) was below $49.00, you've been charged for shippingUnfortunately, we'll not be able to process a refund for shipping nor we can cancel your orderIf the item no longer meet your needs, you may refuse the package for a refund.I checked your transactions and couldn't find any charges for $for PrimeWe'll need to continue this investigation over the phone.Before you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- Contact phone number for the issuing bank (often located on the back of your card)You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you for your help ...FYI after the last offer when they said they would close the account , they never didThey wanted me to get in contact with them and I want no part of this company

Hello ***,I understand your concern in this regard. I've reviewed your response and forwarded the additional information you've provided to us to the concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that Prime was unintentionally reactivated on your account.I researched your account and it looks
like Prime was reactivated when "SpongeBob SquarePants" seasons were streamed.If you have an Xbox, PlayStation, or Roku with the Amazon Video app, someone in your household may have accidentally signed up for Prime through the app due to which you've bee charged.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com