Amazon.com

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the problem with your recent order, and I appreciate you making us aware of...

your experience.I've forwarded the details you sent us to our investigations team. Each report they receive is investigated and the appropriate action is taken. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.As mentioned, orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. The fulfillment, shipping and return is handled only by seller--Amazon.com is not directly involved in these orders and for this reason, we're unable to check condition of seller item before shipping or replace a seller item.Also, I see that a refund was initiated by your seller,Shop7PC, on May 19 and  May 25, 2016 respectively in the amount of  $349.00($174.00 + $175.00) and appears to be complete.A refund is considered an order cancellation on the seller's end. We do track seller cancellations, and if we find a seller's rate of cancellation excessive, we'll take action.If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can e-mail them directly at [email protected]. Please include:•    the order number if available•    the last 2 digits of the payment method•    the amount of the refund•    the date of the transaction•    any other information you find pertinentI hope this helps. We look forward to seeing you again soon.Regards,Purna C[redacted]. Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the charge on your canceled order. I've rechecked with our billing team and confirmed that you haven't been charged for it.As informed earlier, you'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders. This hold time may vary from bank to bank and may sometimes be up to 10 days.I'm so sorry, but we can't offer any additional insight or action on this matter.Thanks for your understanding.Regards, Vijay K. Amazon.com http://www.amazon.com ============================

Complaint: [redacted]
I am rejecting this response because: I provided the correct email address and escalated the case.
Sincerely,
[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding orders that you haven't received.I've checked details of orders and can...

confirm that these orders got cancelled.You haven't been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.This canceled order will appear in the Canceled Orders section of Your Orders (www.amazon.com/yourorders).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. My overdraft fees are $35. I am still waiting for my rent check to hit my account. I don't know if it will be rejected or accepted with an overdraft fee. I am feeling immense stress over Amazon's withdrawal of my account without notifying me. I am unemployed and Amazon's withdrawal is unexpected and in serious bad timing. A courtesy email message with a heads up could have eliminated all of this so that I could have taken action accordingly. I am very upset, stressed, and disappointed with the liberty Amazon took with my account. Sincerely, [redacted]

Hello,
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I've reviewed your complaint and understand that you would like to get your refund for the order#...

[redacted].
I've checked and see that this order is partially placed with promotional credit and please understand that promotional credits are non refundable. I'm sorry that we cannot be able to issue the promotional credit.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm Manikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your prime experience hasn't been very pleasant lately. This is definitely a matter of...

concern for us.I understand that you are our valuable prime customer and so you expect all of your orders to be delivered at your address within two days according to the prime agreement.We do our best to ensure that all orders leave our fulfillment centers as close as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be delayed because of the order procurement from different fulfillment centers.I see that there are two shipments in your order, whereas for shipment # 2 delivery estimate is given as on Dec 4, 2017 as the item is coming from a different fulfillment center, However as per the carrier tracking your package is out for delivery on Dec 1, 2017. Please be assured that your order will be delivered shortly.In my experience, late packages arrive not long after the date listed. Please wait a little longer, until Dec 2, 2017  end of business day.Please be informed that the above given date is a maximum waiting time for your order.If still you don't receive the package then contact us back, we'll be happy to refund you as per your convenience.To help make up for the inconvenience, we can extend your prime membership for month at no additional cost.Please understand that if you cancel your prime membership now, you won't get any refund as you've already taken advantage of prime shipping benefits on several orders Since April 2017.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Complaint: [redacted]
Dear Naseema, Thanks for your reply and I appreciate you spending time reviewing the whole case! As you mentioned, the refund is an apology for the late shipment considering I paid the prime membership fee which guarantee a 2-day shipment. I understand that it is Amazon’s procedure requirement to charge my account to activate my device. I will give the permission on the condition that my payment will be refunded to my credit card or my Amazon wallet.   Also, you mentioned that Amazon deactivate this device because of an error in YOUR system. As a loyal customers, I am frustrated by this long process: Amazon deactivated my device without any notice, the long back and forth emails with the customer team, and finally I had to escalate the disrupt to Revdex.com. I spent at least three hours in the whole process. I will not ask for money to compensate my time loss here, but I sincerely hope that Amazon will follow the “Customer Obsession” value that the company and your CEO say all the time. Thank you again for your time!**

Hello [redacted],I'm Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with your account. I've reviewed your account and confirmed its been...

reinstated and currently active.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustration. This should've been resolved much sooner for you, and I can assure you I've forwarded these details to the appropriate teams within Amazon for review.I've checked your previous correspondence with our customer service team and it's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I have checked your account and see  that one of my collguee has already issued a refund of $120.00 to your account in the form of a gift card.I see that you have placed an order #[redacted] and confirmed that your gift card was applied. The portion of the order covered by gift card funds is $85.02--this amount was deducted from your gift card balance  Your credit card won't be charged for this order.You can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID[redacted]The current gift card balance on your account is $35.74. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. For Shopping Cart orders you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain on your account until it's applied to an order. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello Mrs. [redacted] ,I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know regarding damage of your machine due to...

these coffee pods.I've checked and I see that there were two orders on your account for this item.On December 3, 2016        Order ID: [redacted]  Nespresso Compatible Capsules - Variety Pack (60 Pods) - Fit to All Nespresso Original Line Machine -By Rosso Caffe - 60 Days Satisfaction Guarantee  with the seller, Rosso Caffe.On January 21, 2018        Order ID: [redacted] Nespresso Compatible Capsules Bold Intensity Variety Pack, Gourmet Coffee Selection of 5 (10 Count) Boxes from the Finest Roasters around the world with the seller, Perfect Samplers.I see that these two orders are from different sellers on our website. I see that you've contacted the seller "Perfect Samplers" on January 21, 2018.Perfect Samplers given a response on January 25, 2018----------------------------------------------------------------------------...⇄ valued Customer: We sincerely apologize for this and appreciate the feed back. If you can provide images of the boxes and contents received that will better assist us with our quality control . We have issued a refund to you for the full amount.-------------------------------------------------------------------------...⇄ request you to provide images to the seller so that they can check with their quality control team.Regarding the seller, I've forwarded the details you sent us to our Investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted],
I'm  Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you have received Razor MX500 Dirt Rocket Electric Motocross Bike and you were...

charged for this order.I see This Dirt Bike order was placed in your account with our 1-Click ordering method. When you click the button that says "Buy Now with 1-Click," you place an order with one click of the mouse. If you'd like to turn 1-Click off, go to the page below and click the button in the upper right part of the page:https://www.amazon.com/gp/css/account/address/view.html/I understand that you would like to return the item for refund. Upon checking your order I see that the item was sold and shipped by a third party seller (Beach Camera Same Day Shipping on Amazon) on Amazon.With any business, there is a cost to sellers for accepting returns. When a customer makes a "no-fault" return of an item that has no problems, we ask that the customer assume the cost of return shipping. In addition, the seller may determine their own options for returns that are not due to their error. The seller may choose to refund only the cost of the merchandise. Please contact the seller directly for return shipping options.When reviewing whether a seller has upheld fair standards in these matters, we apply the same guidelines used by Amazon.com. You can find these guidelines outlined on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=901926Further, I have checked the correspondence of the seller who has provided the return details of their inventory and advised that the item can be returned to that address for refund.I regret any disappointment this may cause, and hope that you understand the decision in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested an additional refund of $15.93, to bring your...

refund total to $29.99. You'll see a credit on your billing statement within 3-5 business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?[redacted]I hope this refund helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, this should have been dealt with when I first contacted customer service. Very disaapointed with Amazon that I had to resort to the Revdex.com because of a fraudulent charge in the first place, very poor customer service because of using foreign people-just to save a buck.Sincerely, [redacted]

Hello,The seller’s account will be evaluated 90 days after the initial date of block or closure request, which was 01/17/2017.If the seller does not receive any chargebacks or A-to-z Guarantee claims, their funds will be transferred to their bank account on file after the 90 day period has expired.The reserved funds will be disbursed on or after 04/17/2017.Sincerely,
Seller Performance TeamAmazon.comhttps://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am waiting for the final payment to appear in my account.Sincerely, [redacted]

Hello [redacted],I'm Uday T[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unexpected delay in the delivery of your order. This is not what we want our...

customers to experience.I've verified the order and see that due to an internal processing error, the package was sent to an incorrect carrier which caused the delay in the delivery of your order.Please accept our sincere apologies for this inconvenience and we’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to immediately improve the delivery performance of our carriers.Further, I see that your parcel has been marked as delivered on January 9 at 12:30:00 PM.In the unlikely event, if you haven't received this parcel, do let us know so that we'd assist further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted], PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the account issues you've experienced recently and appreciate you bringing this to...

our attention.As explained by our account specialist department, we believe it may have been accessed and used by a third-party to attempt to make purchases without your permission.Whenever our system detects unusual activity on an account, it is placed on hold to prevent any unauthorized orders from being placed. Removal of the account hold requires a password reset from the account holder so that access is reinstated to an authorized user. We’re unable to determine how someone accessed your account. We can only assure you that it was not done from our website.  If you’ve not taken any of the actions mentioned in our former email, you might want to have a reliable virus detection program run on your computer to eliminate that as a possibility.You will need to reset your password when you return to our site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email address on the Amazon.com Password Assistance page, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided. Your new password will be effective immediately.If you have any trouble resetting your password, you can reach Customer Service at:[redacted]International customers: [redacted]We have restored the gift card balance to your account. After signing into your account, you can view your gift card balance. Go to Your Account and then click "View Gift Card Balance" under the Gift Cards section in Amazon Wallet.The current gift card balance on your account is $278.17. You can view your balance and usage history in Your Account here:[redacted]We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.We appreciate your understanding. Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I logged onto AMAZON.COM to purchase this item and as stated it was covered with the A-Z Buyer Protection. The Seller sent the incorrect item and I should not be responsible to pay return shipping Provide the shipping label as you have my money from the purchase of a falsely advertised item and I will not be responsible for the item in which was purchase from Amazon. If you cannot assist YOUR buyer then you should not have incompetent third party sellers that you allow to falsely advertise on YOUR website.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]