Amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,I have reviewed the claim filed on Order ID ***After review of the tracking number provided for the return I see that you signed for this returnSigning the package takes all the liability from the sender and the shipping company of the packageAlthough I understand your
concern , I will not be able to assist you furtherI suggest you to contact the local authorities and the shipping company for assistance.We cannot give you more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Complaint: ***
I am rejecting this response because:I am not interested with the dollar gift balanceI am more than eager to file financial damages for the almost months of denial of access to my account for an unacceptable reason which may then be said to be an abuse of powerFurthermore, it has been observed that this irrelevant process was only conducted to chosen, few customers from the Philippines who experience the same incinvenience like what I have experienced based on the recent blog I have read that was authored by one of your victims who will as I have read file a financial damage against Amazon.com too for the same reason of denial of access which ended up in favor of the customerTherefore it is just fair to say that there were incompetent and irresponsible actions from their Accoun SpecialistsThis kind of issue that is recurring, and caused inconvenience to many customers without realizing the effect of it psychologically to the complainants in terms of time, finances and self esteemFormally, I am asking the assistance of Revdex.com to help me escalate this further to a more legal complaint that will give the abusive account specialists lessons so they will not do the same thing againThanks!
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you so much for helping to resolve this matter
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you've received damaged item for "Pull Chain Extension, Inch, Brushed Nickel 3-Feet
Beaded Chain With Connector "We certainly do not want our customers to experience this.Normally in these cases, I'd create a free replacement, but after checking your order I see that it was placed with -Lighting part Factory -, a seller on our websiteBecause 'Lighting part Factory' inventory is constantly changing and not available with us, we can't replace items sold by them that are Fulfilled by AmazonThe merchant's inventory is limited and we don't stock them at our Fulfillment centersI hope you'll understand our limitations in this regard.However, as you've received damaged item, to make this right for you, I've gone ahead and issued a full refund for this item in the amount of $towards your credit card statement.You will be able to see this refund in next 3-business days in your next billing statement.https://www.amazon.com/gp/css/summary/edit.html?orderID=***Because of the circumstances I've made an exception to our standard procedures so I'd request you to please go ahead and place a new order for this item with One-day shipping and please write back to us by replying to this email with the order number and we'll be glad to refund the complete shipment charges for you.For your convenience, you can ahead and place a new order for this item from the following link:https://www.amazon.com/dp/B0182QF7HYPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Diksha CAmazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was also finally able to get into the prime account as of 5-2-I changed the email address on the extra account to ***@gmail.com and would like for that account to be canceled so this does not happen again in the future. Sincerely, *** ***

Hello from Amazon,My name is *** and I would be responding regarding the complaint on the order ***.A full refund for the claim amount was issued to the payment method the buyer used to place the orderThey can check the status of the refund on the Your Orders page in the Your Account section of our website (www.amazon.com/youraccount).-- Refund Date: 03/01/-- Refund Amount: $Since the order was paid by credit card, it may take several business days for the refund to appear on their credit card accountWe suggest them to check with their issuing bank to confirm that it has been postedSincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.The "Want it...? Order within..." date on the product page is different from what appears during checkout because the date displayed during checkout is the most accurate oneIt takes into account the ship speed selected for the destination address and other conditions in the area that may affect deliveries (such as severe weather)We adjust our delivery promise to account for those conditionsUnfortunately we sometimes don't know whether we need to make an adjustment until an address is selected for the order, which is why the new date appeared during checkout.While we will be happy to assist you with any other query that you should have, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I've checked with the concerned department and we have removed
the access to the account because the card issuer has refused to confirm your name and billing address for your Visa card used to place the orders.To resolve this issue, please send the information below to our secure fax line:-- A copy of your statement for the payment card used, including the billing address-- The last two digits of the payment card-- Your name, phone number, and email addressYou can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your billing details to a team of account specialists.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from us within hours of sending your fax.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ** ***I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I understand you wish us to provide other contact details of the sellerI've checked and found that *** 's phone number isn't published on our websiteIf an Amazon Marketplace seller doesn't list their phone number on our website, it remains privileged account information that we are not able to share for reasons of customer security.If you need to check for phone information in the future, just click on a seller's nickname to visit their Member ProfileFrom there, you can click the "Detailed Seller Information" link to see if the seller has a phone number listedNot all sellers make this information available.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response. Regards,Mythili,Amazon.comhttp://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges for the specific PREVAGEN listings on 03/07/The seller was notified of this decision by e-mail on that dayWe took this action because of Rights Owners complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of productsAfter thoroughly reviewing the seller’s account and appeal, we have decided to reinstate their selling privileges for the specific PREVAGEN listings presentlySincerely, Seller Performance Team Amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your Amazon.com Gift Card order and found that it may have been used by someone other than
the intended recipientI'm not able to resend the gift card(s) or refund the order.We are not responsible if any Gift Card is lost, stolen or destroyed or your Amazon.com Balance or any Gift Card is used without your permission.The terms and conditions for Amazon.com Gift Cards are posted on our website here:http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ** ***
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed
your previous correspondence with us and I can completely understand why you're upset
I've checked your order #*** tracking details and it shows that it has been delivered to you on December 3, 2016, however from your message I understand that you were not able to locate your package
I also see that for item "PlayStation Slim 500GB Console - Uncharted Bundle" replacement order #*** has been created on December 6, and delivered on same day (December 6, 07:43:PM Jackson Heights NY) to the below address :
*** *** *** *** ** *** ***JACKSON HEIGHTS, NY 11372United States
Here is a direct link to check on the status of your replacement order:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Since the order has been successfully delivered to your address we're unable to take any action on your orderAll items purchased from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrierYou can find this information on our Terms and Conditions using the following link:
https://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330_hp_a...⇄ /> I also request you to please contact LASERSHIP by mentioning Tracking #*** and they would help youI realize that at this point of time asking you to contact us LASERSHIP would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Shalini C.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They havn't gave me a solution on this matter.Sincerely,*** ***

Complaint: ***I am rejecting this response because: it is the same thing over and over again in responses that I got since day that I complained I'm ending this as unresolved because it'll only keep going in circlesThank you for your patience!Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent order#***This isn't
what we want our customers to experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that the order was shipped on October 1, to be delivered to you on October 3, However, looks like the order was delayed due to some issue with the carrierI apologize for any inconvenience this may have caused.Upon checking, I can confirm that as per tracking information it shows that the package has been delivered on October 5, 01:59:PMSince, you haven't received order our CS team issued full refund of $to your payment method.You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:***Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your disappointing experience with your marketplace order.I've forwarded the details you sent us to
our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Further, I see that the total refund issued to your order was $and the refund break down is as follows:$issued on December 29$issued on December 29$issued on January 13Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:They did not change a single policy to prevent this from happening I guess to me or other customersThey did not address the complaint directly in any way. Sincerely,*** ***