Amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're unable to locate DVDs from order #***.I've checked the tracking
details of package with DVD's in this order and see that the tracking states that they're delivered to the mentioned shipping address on June 17, 09:AMYou can find the delivery confirmation in your account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Since the tracking information confirms that the package has been successfully delivered, we're unable to replace DVD's or issue a refund for them.All purchases of physical items from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrierThis can be located in the Risk of Loss section of our conditions of use policy located here:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello Dr* ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersOrder assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies.However, I've already reported this instance to our team that manages sellers who'll investigate the matter internally. If you'd like to file a report about what happened in this instance or in the future, you can do so from the below link:***We won't be able to comment on the outcome of the investigation so there isn't any additional insight we can provide on the matter.Regarding the removal of the seller's feedback, We allow sellers to request removal of feedback if they feel it doesn't meet Amazon's guidelines for appropriate seller feedback, however, the removal request is reviewed by our seller support team prior to the feedback being taken down. So if we find that the feedback is within our guidelines, then it won't be removed.I've read your review "Not as advertised" for "Real Purity Foundation - Medium Beige." Since your review was about the seller sending wrong item, not the product itself, it doesn't fall within our guidelinesYou can see our review guidelines here:***If you'd like to leave feedback for the seller you ordered from, visit this page:***For your convenience, I've included a copy of your review below."The photo shown on Amazon is of a oz bottleWhat was actually received was a one ounce bottle -- a full one third less!"Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Hello My name is Sumit G and I will be responding to this complaint on behalf of Amazon.com.I have reviewed this claim and understand that you received a different item than what was orderedTherefore, we have issued a full refund to your original payment method without the need of returning
this order to the sellerPlease note that this is a one time exception since we value you as our very esteemed customer and the seller will not be debited for this refund.I hope this would resolve this issue to your desired satisfactionPlease accept our apologies for the inconvenience caused and we hope to provide a better shopping experience to you in future. Regards,

Hello from Amazon.com,My name is Kiranmai and I would be responding regarding the order ***.We have closed the claim for the order because we have no evidence that the seller received the returnThe seller stated that the package did not arrive, and the return information buyer provided does not prove that the package was delivered to the seller.We cannot issue a refund unless the seller confirms the receipt of the returned item.Thank you,

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble caused with emails received about Amazon PrimeI completely understand your
frustration.I've thoroughly reviewed your account and couldn't find any emails sent to you regarding Amazon Prime or any other productsIn this case, please send us the screenshots of the emails which you've received so that we can investigate further.For tips on identifying whether an e-mail is from Amazon, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Additionall...⇄ here is the way you can unsubscribe from mailingsPlease let us know by visiting the link below and by clicking on "Customer Communications Preferences."http://www.amazon.com/gp/help/customer/display.htm***On the next page you will be able to choose which communications you want to receive from us, and which ones you don't want to receive.It may take several business days to process such requests, and you may receive one or two additional e-mails before the unsubscribe process has been completedPlease keep in mind that it's possible these e-mails are coming from another website associated with Amazon.comUnsubscribing through Amazon.com won't unsubscribe you from e-mails from other Amazon websites like Audible.com.You'll still receive transnational e-mail, such as messages related to your orders or information about your accountThis also includes messages from third party sellers of the products in your order.***, we appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Acknowledging the complaint and asking for time to research is not a resolutionI have repeatedly contacted Amazon Logistics Leadership and keep being told they are working to resolve the problem.It has been over three weeks since the incident referenced in the complaint happened and NOTHING has been done about itHere's an idea - resolve it
Sincerely,
*** ***

I am rejecting the response because the seller contacted me stating that they had advised amazon that a credit was being issued no mention o
Complaint: ***
I am rejecting this response:i am rejecting the response because the seller contacted me stating that they had advised amazon that a credit was being issued no mention of a partial refund etcHowever once the negative feedback was removed and the a to z claim withdrawn they changed the agreement these are the same bait and switch dishonest tactics that created this whole problem to begin with. See attached photos of the computer that was received and the emails.
Sincerely,
*** ***

Hello, We have looked into the issue and the buyer was issued a full refund for this order on 02/08/2018. In summary, we have credited the buyer for the full amount of this order. Sincerely,Ajith

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.I appreciate that you took the time to provide us with feedback regarding our
moderation processWe welcome the diverse opinions of our customers because we believe the differing opinions lead to constructive and interesting discussions about our products and services.I've read your review "out of dented" for "Cento Plum Tomatoes, 28-Ounce Cans (Pack of 12) ." Since your review was about the seller you ordered from, not the product itself, it doesn't fall within our guidelinesYou can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this page:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand that you'd like to exchange the item. Please understand that this item doesn't have an exchange optionI request you to please return the item for a refund and place a new order for the desired size. To return the item, go to our Online Returns Center: https://www.amazon.com/returns The Online Returns Center will guide you through the process and give you a printable return mailing labelIf a pre-paid label isn't available for your return, the Online Returns Center will provide other options for getting the item back to us. Once you've shipped the return, you can track your return here: https://www.amazon.com/gp/orc/returns/track/ I hope this information helps! We appreciate your understanding and patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Hello Arnold S.Thanks for the response, but several mistakes have been made.The first of which, is an email was sent to ***@gmail.com, that is not who filed the complaint, and that was not who's contact information was provided.Under no circumstances should an email have been sent to that account, that is *** ***, I am *** *** and I am the one who filed the complaint, so allow me to ask why an email was sent to that address and not my own?Secondly, previous to a wrongly sent email to ***@gmail.com I had communicated via Amazon chat with Asma who confirmed to me that she would issue me a refund for the Amazon Prime membership. I do not know why the refund would be refused when one had already been authorized, so please, explain that.The mistakenly sent email to ***@gmail.com has caused much inconvenience for the family, as I know them personally, so perhaps something shoudl be done about that, don't you think? At minimum I would recommend a personal apology...I am sure you can rectify this situation and make it right for all parties?Arnold S, also, if you would like to give me a call, feel free, as email takes a bit to long.Listed below is my correct contact information which I have once already provided you, an email was also sent to [email protected] to try to contact you directly, which at this time has not gotten a response.***@outlook.comThanks Arnold S
Sincerely,
*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've read your complaint and understand your concern regarding the refund for your "GoPro HEROSilver".I've
verified and see that we had already issued full refund of $to your Amazon.com Gift card balance on December 28, Also, this gift card balance has been used for your other purchases on our website.As the Gift card balance is been used in full, we are unable to reverse the charge and issue refund to your Amazon.com Store Card.I'm sorry for any inconvenience this may cause and appreciate your understanding in this matter.Rest assured that full refund was already issued to the item which you haven't received.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs far as actual resolution is concerned, there isn't really more that I could seekHOWEVER I am extremely disappointed that Amazon has no interest in actually providing the Prime service they guarantee, and their customer service response has been infuriatingly apatheticThey have no interest in finding out why a customer who lives in the 4th largest city in the country is repeatedly not receiving merchandise within their guaranteed time frame, and they have not once made a single suggestion as to how this might be investigated, much less corrected.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], I'm Kalyan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry about the condition in which your order has arrived. We certainly didn't expect this would...

happen. I understand the seller isn't providing you with a prepaid return label. Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller. In this case, we're unable to process a replacement.To help you with this, I've filed an A-to-Z Guarantee Claim on August 5, 2015 for order #[redacted] You can see the most current status of your claim at the link below: https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[redacted]Processing should be completed within 1-2 weeks of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: First off Amazon said it was in stock when I ordered it and I would receive it on a certain date and have since changed the date several times. I understand that stock is not always correct and sometimes the company runs out of stock but this is the third time I received an email from someone at Amazon stating the item is out of stock but the screen shot shows that Amazon is claiming the item is in stock. Wednesday when I checked the status of the item and the website said it was out of stock and would be in on Saturday 17 September yet that screen shot shows that on 16 Sept at 1:45 PM CST they claim it is in stock they also stated on my order page that it would ship on Friday 16 Sept. Please see the screen shot Shipping I just took and notice that Amazon says it will ship today and be delivered tomorrow yet I have this reply from Amazon saying it is out of stock!!! 
Also on 8 Sept Amazon sent a draft in the amount of $11.99 for the item they do not have and on 9 Sept Bank Of American withdrew that amount from my account!!! 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #[redacted] and I...

appreciate you taking the time in bringing this to our attention.I see that the order was placed with [redacted] , a seller on our website. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $399.99 has been processed on March 31, 2017. You'll see the refund on your credit card statement in the next 3-5 business days.I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigated. Please be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematic. We're fully aware your experiences with our sellers reflects on us as a whole.Further, I understand your concern regarding the review being removed. I see that you've submitted the review for the product instead of the seller, which doesn't fall within our guidelines. You can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this page:http://www.amazon.com/feedbackPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because amazon is misleading us by saying seller did not ship, where as I see status ipdated as shipped with expected date od delivery.Why is amazon not honoring or helping customer in any way for the items being sold on their website. Since they allow sellers to sell on their website, it's amazon responsibilities to make sure the sellers are genuine and they complete the Sale contract. The seller keeper my money for 2 months and I have been patiently waiting for it. Also I was assured by Amazon chat reps that it will be shipped and honored as the seller us amazon verified.Now amazon cant simply wash its hand away from this issue, citing alk issue with the seller.I would need amazon to be more responsible.
Sincerely,
[redacted]