Amazon.com

Hello [redacted],I'm  Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your trade-in order #[redacted], and it looks like the trade-in was...

canceled after you were paid for it. Since you received an Amazon.com Gift Card at the time of submission under the immediate payment option, we've charged your credit card for the amount of the gift card.You can learn more about the additional terms and conditions for the Amazon Trade-In program here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200302940I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about missing watch from your package. This usually doesn't happen.I've checked details of order...

and can confirm that our Customer service team processed a replacement order# [redacted] for the item " Fitbit Charge 2 Heart Rate + Fitness Wristband, Special Edition, Gunmetal, Large ".I see that as per tracking information it shows that package has been delivered to your address on March 6, 2017 04:10:00 PM at your Mailbox. I hope you've received package.Here is a direct link to check on the status of your replacement order:[redacted]=[redacted]In case, if you haven't received replacement item please let us know by replying to this email so that we can process refund for the item.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Jones E[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn that you've had a negative ordering experience with one of our third-party sellers....

Please know that we do take the feedback and performance records of sellers very seriously. We monitor seller performance and take administrative measures on an account when warranted.I've checked your order #[redacted] and can confirm that your A-z guarantee claim has been granted and a full refund of CDN$ 215.91 was issued to your MasterCard on August 20, 2015.  You'll see the refund on your credit card statement in the next 2-3 business days. Once processed, you'll also be able to see the refund request here:https://www.amazon.ca/gp/css/summary/edit.html?orderID=[redacted]I've forwarded the details you sent us to our investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.ca/gp/help/reports/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E[redacted]Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your orders.I've issued a refund in the amount of $7.55 and $21.59. You'll see...

the refund on your credit card statement in a few business days.Once processed, you can view the refund here:https://www.amazon.com/gp/digital/your-account/order-summary.html?&orderID=...⇄ place new orders. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi[redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted]I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problems that you have had with the Audible Promotion. I have checked your account with...

the email address  that you have mentioned and found that the account is not subscribed to a full prime membership fee.Audible offers several membership promotions on multiple websites, one of which includes a $25 Amazon credit for enrolling in a paid Gold monthly membership on Amazon.This offer is only available to existing Prime members who are not enrolled in a current Audible membership.We're sorry for any inconvenience this may have caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], the situation is definitely not expected, however, as informed earlier, we will not be able to send you only the pillow set because we do not stock items individually in our inventory and we will not be able to price match because the items on our website are tend to change price.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Revdex.com:
Thank you very much, with your help the complaint has been resolved  the Amazon committed to return $99.02.
Sincerely,
[redacted]

Hello,
We have decided to reinstate this account. An email was sent on  April 16, 2016 to communicate decision.
Thanks,
Amazon.com

Hello,  I have NOT yet received the money back.  They said it could take 5 business days.  When I do, the matter will be closed.  Currently, the matter is STILL open. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the gift card hasn't arrived. I've issued a $146.87 gift certificate to your Amazon.com account The current gift card balance on your account is $293.87. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Your AccountAmazon.comMessage From Customer ServiceHello,Here's a copy of the chat transcript you requested:Initial Question: I placed a order and still in the cart for a pellet gun for a birthday present and viewed the "apply for the Amazon credit card and get $70 dollars off of purchase." I viewed...

it could be done in a few minutes. The card offer turned into having resultsin 3 weeks, the offer droped to $40 dollars after that and the INSTANT deal left the order after that and back to the orginal price. I have a picture of the $70 dollars off offer taken as proof.04:49 AM PSTRoshini(Amazon):Hello, my name is Roshini. I'm here to help you today.04:50 AM PST[redacted]:ok04:50 AM PSTRoshini:Could you please help me with the link of the item and could you please send the picture of it [email protected]?04:51 AM PST[redacted]:what do you need for the link information04:52 AM PSTRoshini:So that I can check it from my end.The link of the item04:53 AM PSTRoshini:That you are going to purchase and where you saw this offer.04:53 AM PST[redacted]:do you need the product number because the order is still in my cart.04:53 AM PSTRoshini:Sure that is also fine.04:53 AM PST[redacted]:let me send you the picture04:53 AM PSTRoshini:Sure.04:56 AM PST[redacted]:sent picture04:56 AM PSTRoshini:Thank you. Let me check it.04:58 AM PSTRoshini:Swarm Maxxim Air Rifle is this the item [redacted]?04:58 AM PST[redacted]:Yes04:58 AM PSTRoshini:Thank you.05:00 AM PSTRoshini:Just to confirm, is that now showing $40 off [redacted]?05:00 AM PST[redacted]:let me check05:01 AM PSTRoshini:Sure, if you are able to see please help me with the link.05:01 AM PST[redacted]:[redacted]05:03 AM PST[redacted]:Is this what you need because if shows nothing off now but still has a apply now offer for the card that didn't work05:05 AM PSTRoshini:Thank you.I'm really sorry about this [redacted].05:06 AM PSTRoshini:I see that might be a limited offer and there is no such offers now. You have already received the card?05:07 AM PST[redacted]:No it stated it would take weeks to complete. I have in the past for your information viewed prices for a item and it has went up in a few hours as I was checking what else I need to order. I in turn used Wal-Mart .com.05:07 AM PSTRoshini:We certainly did not expect this to happen. Please accept my sincere apology. I'd have reacted the same keeping me in your place.05:09 AM PST[redacted]:So no offer at this time even if it stated it.05:11 AM PSTRoshini:Yes [redacted], there is no offer now. As you are a valuable customer to us, I can make an exception and issue you $10 promo credit for this inconvenience from my side as a small token of apology.We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.05:14 AM PST[redacted]:Thank you..I will get on Face book and Instagram and let other people know how the offers work on Amazon. If you want people to keep using the site you need to have a supervisor call me or back up the order that the picture shows was offered to me.05:16 AM PSTRoshini:Anytime. There is no such option right now. And even if I transfer you to my supervisor, they'd provide you the same information, as we all share the same resources.05:18 AM PST[redacted]:I will send the picture to the MIssouri Revdex.com web site tomorrow and will start there. Thank you for your time.05:19 AM PSTRoshini:I’ll take this as a suggestion and will pass it on to the concerned department for further improvements. Would there be anything else I can assist you for the day?05:19 AM PST[redacted]:No this was enough..05:20 AM PSTRoshini:Nice talking to you [redacted] :)Thank you for contacting Amazon.com. We hope to see you again. Have a nice day.Please click **"END CHAT"** to close this window.Thank you.Amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize it's been a disappointing experience for your Kindle to stop-working, and I'm sorry for the frustration...

this has caused.As mentioned, Kindle comes with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchase; once outside of this warranty period, we aren't able to continue offering warranty service.I understand this is disappointing news, but we're unfortunately not able to offer an exception in this situation. If you'd like to reconsider placing a new order with discount, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at:[redacted]We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted]I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with order placed with Amazon.com.jp.You'll need to contact our partner site,...

Amazon.co.jp for more information about this issue, as our international websites operate independently. You can contact them directly at:jp: http://www.amazon.co.jp/gp/help/customer/display.html/?nodeId=1039576Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I understand that Amazon is not responsible for accidents, however, they allow this business to sell on their site and I have no way of contacting them. I feel someone should be held responsible for the guarantee that was stated. If Amazon doesn't want to, then they should contact the seller.
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for giving me time to review this matter further.I’m so sorry to learn on what happened with your account. It's unfortunate to lose a service you've become accustomed to using and I understand your frustration.While I know it's not the message you'd like to hear. As a matter of business protocol, we periodically review customer accounts to ensure we're meeting our customer's needs. When unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessary. We closely examined your account to ensure that any decision regarding your account was made according to our policies.We took these actions because you have submitted invalid gift cards as payment for Amazon.com orders.We have closed your account and canceled all outstanding orders. You can review our Conditions of Use here:www.amazon.com/conditionsofuseWe appreciate your understanding.Regards,Raghavender S.Amazon.com

Complaint: [redacted]
I am rejecting this response because:Once again, the information in the response is irrelevant.  The original complaint was the seller claimed to received D batteries, instead of the $1500 lens I mailed him - amazon forced me to accept a return from a fraud.The package I sent was signed for by the apartment complex and contained the lens I shipped.  Amazon informed me that I MUST allow the buyer ship me back the package, even though he had taken out the lens and swawpped it with batteries, so I could inspect the package.   I told amazon I didn't see a reason for this, because I didn't send the batteries, but was told it didn't matter because this was their policy in these situations.When the package was shipped back, I had no choice but to accept the package, It was same box I mailed, but the buyer had taken out the lens I sent and replaced it with batteries.  The seller used a fake name and was clearly a scammer. So once again, you're just repeating the same thing you have been saying and demonstrating you have not reviewed the full history of this complaint. 
Sincerely,
[redacted]

Hello Mr. [redacted],I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience you've has with the delivery of your order # [redacted]. We...

certainly didn't expect this to happen.I've checked the order details with this item "Acer Predator Helios 300 Gaming Laptop" and see that an A-z claim was filed with this order and a complete refund in the amount of $1489.48 was issued towards your [redacted] card [redacted]I hope you must have received the refund. In case if you've not received the refund, I'd request you to please get in touch with your bank so that they'll be able to provide you with the refund details.Further, I've forwarded this issue to our concerned department (carrier team) regarding the delivery issue with your order and I'm sure they'll look into this matter and take an action upon this so that this doesn't happen with your future deliveries.   Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:This is the exact same response that I received from the person I spoke to on the phone that was the impetus for my original complaint. They appear to be reading from the same script.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since a refund has been issued. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I  would like to let you know that I surly will not be doing business with Amazon anymore since you guys technically condone "theft" of a person item from a cart. I will also be giving you a review, and going to post this mad experience over my social media. Thanks again for not helping me when your customer service was rude and the website screwed me. I am also sending the other pictures of this situation but I am done with Amazon since I have been a customer for a good while now. have a great day!Sincerely,[redacted]