Amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with your item  " $100 Prepaid Alarm SIM Card ".You've given us...

invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Upon checking, I see that in order to process refund for this item you need to return the defective item back to us so that we can process refund.Please do understand that without returning item we won't be able to process refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:They sent me a product that did not match the discription and I have no intention of incuring another charge to my credit card. I would be more then happy to give them back they are way to small and I can't wear them.I wouldn't even make it to my car in those shoes. I want a full refund including my shipping because you sent me a product that was falsly advertised. If you send a call tag for the defective product I would send them back today. I have no use of them.Sincerely,[redacted]

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience you had with your account.Since...

this is a unique situation, I'm collaborating with our Account specialist team to work on a resolution. I know your wait has been frustrating and for that, I apologize. Please allow me 3 business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
1. I was initially asked for and was granted a RMA.
2. I was never told about Amazon's risk of loss clause when I initially requested a refund.
3. I was told by multiple Amazon supervisors & associates to expect a refund by multiple times (I have the chat transcripts). 
4. Amazon recommended pursing resolution with UPS and local law enforcement. 
a. UPS specifically told me that Amazon's contract with UPS specifically says that Amazon customers are not to seek resolution with UPS but to contact Amazon directly.
  b. Local law enforcement told me the issue seems to be internally related to Amazon because the package seal was unbroken and a thief would just steal the entire package instead of putting two tuna cans - thus they refused to open an investigation into the matter.
  c. UPS said that it does not weigh pre-packaged packages because the weight is already on the label.
 
This is unacceptable and not a resolution.  Amazon required no signature when the package was delivered for a package worth over $500 dollars.  The package arrived nearly an hour before I arrived home.  UPS also said that Amazon has specifically required UPS to not include Signature Confirmation on Amazon packages in order to have better success in meeting promised shipping windows.  
While I don't have a problem with Amazon policy, please stand by your shipping model and take ownership over your errors in your policy when the policy specifically prohibits recourse by your customers.  This is not the world class customer service that Amazon has garnered a reputation for. 
Sincerely,[redacted]

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Your Shopping Cart will always reflect the current price and availability for an item displayed on the...

item's product detail page. The price and availability of an item in your Cart may differ from the price and availability you saw when you first put it in your Cart.The price and availability of the items offered on our website are subject to change. Adding an item to your Cart doesn't lock in the price of that item, and it doesn't reserve the inventory available.I'm sorry about the unsatisfactory experience you had with pricing issue. This is certainly not what we want our customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems.The price and availability of the items offered on our website are subject to change. Because we constantly receive new data from our suppliers, our prices regularly change. The price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to change. We look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustments. In this case, we are unable to issue refund for the price difference. To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvements.I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the cancellation of your recent order #[redacted].I've...

checked and see the Smartphone was listed with an incorrect price on our website for a short time; this error has since been corrected. Our sellers work very hard to accurately list their products, but on rare occasion a pricing error may occur. I'm sorry for any disappointment this causes.I've looked into the status of order and have confirmed that it was canceled and fully refunded by the seller,  Aromeo620 . Your refund was created on January 19, in the amount of $155.49 and appears to be processing normally. If you have further concerns about the cancellation of this order, we ask that you contact  Aromeo620 directly at [redacted]=. Only the seller can answer questions about their products and order fulfillment.I see the item is currently available from other third party sellers on our website. Unfortunately, we won't be able to honor the same price if you place a new order from a different seller. I hope you'll understand our limitations in this regard.While an occasional error is bound to happen, we do require sellers to keep these to a minimum. If we find that a seller's listing issues become problematic, we will take appropriate action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com================================

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the issue and this is definitely not what we want our...

customers to experience. Upon checking t he email address which you've provided I was unable to find any account under this email address. I request you to please write back to us with the email address which is associated to the AWS account so that we can research further. We appreciate your patience and understanding and we look forward to hearing from you soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri PAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:As always, Amazon is creating more issues rather than solving them; in this case by asking questions and proposing them as a solution.If they have further questions, they can respond directly to me. When they have a solution, they can provide it here, or to me directly.
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh B[redacted]  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry for the delay in shipping out the package to you. I have checked that the package is...

shipped out and will be delivered to you as per the scheduled delivery date. Since the package is shipped out, the system does not allow us to cancel or issue a refund on the order,  you may refuse the package during delivery, so that once the package reached the return center, the system can process a refund on the order. I see that your order was shipped by "UPS Ground" with the tracking number [redacted], and is scheduled to be delivered by Tuesday, January 3, 2017 You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope this information helps. We look forward to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the...

frustration this caused. I'm sorry about the unsatisfactory experience you had with your orders.This is certainly not what we want our customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems.Unfortunately I am unable to transfer this case to my colleague in the USA. However, I will be happy to help you further in this case. While placing an order, at the checkout, depending on the availability of the item, the delivery date will be mentioned to give you right expectations.Also, we mention the same on the order confirmation email so that you will have the information. After an order is placed, if the inventory changes, it will be updated and an email is sent, which in this case of your item and this is the reason why the item didn't ship. I hope you would understand the situation.I understand the trouble you've had with the packages shipped via Amazon Logistics. If your confirm we will decide to stop assigning Amazon Logistics for your future deliveries to your address, you will no longer receive packages from Amazon Logistics, but other carriers. Please let us know about stopping Amazon Logistics.We have already forwarded the feedback to the shipping department so that they can investigate what happened and work on improving the process and serve you better.We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello,Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.  I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment of your closed account. I've received an update from our account specialist team they confirmed that the account cannot be re-opened.We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement.You can review our Conditions of Use here:www.amazon.com/conditionsofuseWe are unable to provide detailed information on how we link related accounts.However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously closed account. Any attempt to open a new account will result in the same action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,A credit in the amount of $39.99 for the Professional Seller Subscription fee was granted on December 6 in case ID [redacted]. This case is currently awaiting the seller's response so a manual check request can be created once the funds are available. The seller has requested...

their account be terminated, so they are no longer able to respond to this case ID via their seller account. As such, they will need to contact Amazon Customer Service then ask to be transferred to Seller Support for assistance with case [redacted]. Amazon Customer Service can be reached at 1-866-216-1072. Alternatively, they may write using the form below:https://sellercentral.amazon.com/gp/help/contact.html?language=en_USThank you.

Complaint: [redacted]
I am rejecting this response because: I have contacted them many times by phone and by email.  My last email to them has not been replied to at all.  Phone calls only gave me responses from the person on the line that they will send an email.  My seller account is still sending me messages from people and is even asking me to enter a bank account number in order for them to make deposits from sales.  Amazon did not freeze my account, I did when they made it where I was able to log back into it.  I still have no answers as to what they are doing.  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The account was closed shortly after I filed a complaint with the Revdex.com...does that happen often? They never provided information that would have let us correct the issue they had. I have had to lay off employees and shorten working hours because of this. I suppose there is nothing remaining for us to do but to allow a large multi-billion dollar corporation destroy another small business. In this situation Amazon is failing to provide relevent information to this seller in support of such drastic measures they have taken. If they will provide this specific information we will withdraw the complaint.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because the Amazon information is inaccurate as it is a canned response which does not reference my complaint's facts.
"As I stated in our earlier correspondence, you'll need to contact your credit card company disputing these transactions."
THE CARD IS A DEBT CARD, NOT A CREDIT CARD.  FEDERAL LAWS REGULATING UNAUTHERIZED WITHDRAWLS  ARE DIFFERENT FOR CREDIT CARDS (REGULATION Z) COMPARED TO DEBT CARDS (REGULATION )  AMAZON WAS 1ST INFORMED THIS IS A DEBT CARD ISSUE ON 09/05/2016 AND EVERY ONE OF MY Revdex.com RESPONSES HAS DETAILED THE UNAUTHORIZED CHARGES ARE ON A DEBT CARD.Amazon's role in resolving charge back disputes is limited to providing supporting documentation to the credit card company. The outcome of this dispute will be decided by the card issuer, not by Amazon.  AMAZON HAS NEVER CONTACTED MY BANK. AMAZON KNOWS MY BANK IS PACIFIC WESTERN BANK. WHY HAS THIS NOT OCCURED?  ALSO, THE AMAZON STORY CHANGES EVERY TIME.  AMAZON ORIGINALLY STATED MY DEBIT CARD BANK MUST CONTACT AMAZON.  WHO AT AMAZON WILL BE CONTACTING MY BANK AND PROVIDE THEIR FIRST AND LAST NAME, TITLE, DEPARTMENT, DUIRECT TELEPHONE NUMBER AND DIRECT EMAIL SO I CAN PROVIDE THE PERSON AMAZON NEEDS TO SPEAK TO.  MY BANK, AS I HAVE TOLD AMAZON, IS WILLING AND READY TO ACCEPT AMAZON'S PAYMENT FOR THE UNAUTHORIZED CHARGES- AMAZON IN WRITING AND MY BANK IN WRITING BOTH STATE THE CHARGES ARE UNAUTHORIZED AND BOTH THE BANK AND AMAZON HAVE EACH OTHERS RESPONSE.  SO WHEN WILL AMAZON SEND THE $1770.55?  IF THIS CONTROVERSY IS NOT SETTLED USING THE Revdex.com, PLEASE SEE THE ATTACHMENT
 
Please note that when a charge back is submitted to us, we give the money back to the bank. I'd request you to get in touch with your credit card company to clear this up and resolve the matter directly.
Sincerely,[redacted]

Greetings from Amazon.com.Please be aware, that the sellers funds in the amount of $4,240.70 USD were successfully released on November 26, 2016.  These funds should reach the seller within three to five banking days of this date.  Please have seller contact us at [email protected] if they have any further inquiries regarding their funds.Thank you,Payments SpecialistAmazon.com

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the problems you encountered with the Prime Day Visa promotion. I've reviewed your...

most recent contacts with us and I can clearly understand why you're frustrated.In connection with Prime Day, we ran a limited offer of $30 off a purchase of $150 or more with the Amazon Rewards Visa Card on Amazon.com.  We see that you entered the promotion code VISA30 after the offer had already expired.Because you are a valued cardmember, we have loaded a $30 Amazon.com Gift Card to your account on July 13. The gift card funds have already been loaded to your account and are available for your immediate use.Further, I see that this $30.00 gift card was applied on your new order #[redacted]. The portion of the order covered by gift card funds is $30.00]--this amount was deducted from your gift card balance when the order is shipped. The remaining $238.97 will be charged to your credit card. You can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because I do not feel that it will resolve the customer service issues that came about because of the lost package.  I have since found it outside of a neighbor's house the next day, but it was not there at 9pm the night before when I had searched for it.  The carrier, [redacted], apparently claimed it had been delivered when it had not been in order to meet the Amazon-imposed deadline.  What concerns me about this situation is two things: One, the Amazon representative never made an offer to contact the shipper.  I had to do so myself, and my call was never returned.  Second, I offered to order the item again and choose one day shipping with the idea that the charge would be waived, but the Amazon representative refused every suggestion I had and told me I had to wait.  
Since I finally received the items, they can reverse the refund, but I would like to know how they plan to address such issues in the future and what they will do to avoid this again.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because I am not the one who should be responsible for invalid sellers taking part in your business, Amazon.  At the end of the day, they might be third party sellers but they are selling on AMAZON.com. I missed out on purchasing a guitar at a similar price on ebay.com because I felt Amazon was a more secure website to transact with. Why is Amazon not standing behind the product they are selling?  Why should the customer have to suffer because you let an bad seller on your website?
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I was charged twice. Once on the 10th then again on the 13th of December. I have these two charges still pending on my bank account. I have contacted my bank again today and still there is nothing they can do.I have spent three days trying to get this resolved with amazon's customer service and was hung up on by a member of management when I asked to speak to someone else higher up. I have attached a picture of my bank account with double pending charges that I am referring to.Sincerely,[redacted]