Amazon.com

Complaint: [redacted]I am rejecting this response because:
It doesn't offer to have the erroneous entry on my bank statement TOTALLY EXPUNGED, which Bank of America claims CAN be done, and my wife confirms that, because she was a Customer Service Representative for 18 years with them.
 
Allow me to illustrate the problem with this analogy:
If I was a prison inmate serving a sentence and I was suddenly found NOT GUILTY, my "criminal record" would VANISH (be expunged) and there would be no mention of it anywhere, as if it NEVER OCCURRED.  I want the same thing done with the basnk recotds for this NON-transaction.
Another reason for this demand, is that certain bank charges MIGHT be associated with a NON-transaction, and additionally, one cannot "REFUND" a charge that NEVER HAPPENED.
Because the transaction NEVER HAPPENED, there must be NO RECORD of it with my bank, with Amazon can EXPUNGE.  And by the way, I am a very happy Amazon Customer and will continue to be one.
Sincerely,[redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for that.We work very hard to maintain our inventories, but sometimes an item is unexpectedly out of stock when it comes time to ship your order. This is bound to happen occasionally, however we try to minimize this in the near future.Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess it. There are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock available. We rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go by.I've verified that your order has been canceled and I see that the card used on your order was processed as a PIN-less debit transaction. This posts to your account when your item is being prepared for shipment.I can confirm that we've charged your payment method on October 7, 2016.Since the order was canceled on October 8, 2016, a refund was automatically issued. You'll see the refund on your PIN-less debit card after 10 business days. I'm sorry for any inconvenience this may cause.If you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:1. Select Manage Payment Options under Payment Methods2. Click Edit for the payment method that you would like to change3. Select the Edit button4. Uncheck the box next to Processed as a debit card5. Click the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201132790I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delivery of your package.I've checked and see the order was...

successfully delivered to the given address on August 04. I also see that one of my colleagues has issued a $10.00 gift card as a goodwill gesture from our end.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Vijay K. Amazon.com http://www.amazon.com ============================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
I notice that in the response from Amazon to you Revdex.com that the date indicates 2/5/2015 NOT 2016 hopefully this is a typo. Thank you

Hello,
 
This seller's shipping privileges have been fully reinstated on October 24th, 2015.  The seller was sent an email today with this same information.
 
Thank you,
Seller Performance
Amazon.com

Hello [redacted],
I'm Shalini C[redacted] from Amazon.comI'm writing in response to a complaint filed
on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message
I'm sorry to hear you're having trouble accessing your account
In this case, I request you to please try resetting the passwordSince our
usual password reset methods won't work for this specific situation, you'll
need to contact our password specialists by phone using the following link for
a manual password resetThey're available hours a day, days a week
http://www.amazon.com/passwordreset
If you still face any issues please feel free to contact us directly by
replying to [email protected] if we can be of further assistance
Regards,
Shalini C
Amazon.com
http://www.amazon.com

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn about the frustrating experience you had with one of your recent amazon order.I understand that...

a hardware is missing for the item you received and we have issued a 50% discount for the same.However, I understand that you found that the item was used and need an additional 25% discount. Unfortunately, we can't be able to offer any further compensation on this order. However, you may return it before August 13, 2017 for a full refund and I can arrange a UPS pick up to return the item.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted]
I am rejecting this response because the"no fault" was not visible on the site when I purchased the boots.  Please advise if it's there and I don't see it.. The boots were not received in a clean manner and the front of the left boot is a tad worn looking. They were completely unwrapped outside and inside and placed in a not too new box. There is a small tear at the seam and some incomplete stitching areas.  Most importantly, they lack support and are not comfortable - sorry. I don't think the quality is there, though I've bought Bearpaw before and had no problems and Amazon always delivered covered boots.  I don't have a smartphone and will try to get someone to photograph this as soon as possible.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
You haven't given me any kind of solution! You just repeated the same exact thing as the last response! Itembizarre, the seller of this item, also will not do anything because of the mess you've created when you refunded then recharged my bank account. They only see record of you refunding me but not recharging my account. Why is that? They also stated that it's an Amazon fulfilled item which means it's in YOUR warehouse and not in their possession. You've completely neglected to do anything to resolve this situation, in fact you've only done things to make it worse!
Sincerely,[redacted]

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about this situation.I'd like to look into this further, I wasn't able to find an account...

associated with Amazon.com using the e-mail address on your message, [redacted]@gmail.com. I want to be able to get as much information as I can in order to engage the right team, and having your account information would be a great help.Please feel free to contact me directly by replying to this e-mail - if you include the e-mail address associated with Amazon.com account, I'll absolutely investigate this further.We look forward to seeing you again soon.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm sorry for the misunderstanding that happened in this regard. Customers do not get a new GC for a replacement card or when they upgrade to Prime. Our concerned team, as a one time exception issued a $70 Gift card balance to your account on March 1, 2018.The current gift card balance on your account is $93.63. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Prathyusha TAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with your Kindle Fire Device. This is certainly not what we want...

our customers to experience.I'd like to look into this further, I wasn't able to find an account associated with Amazon.com using the details you've provided. I want to be able to get as much information as I can in order to engage the right team, and having your account information would be a great help.For your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.Please feel free to contact me directly by replying to [email protected] - if you include the order # or the e-mail address associated with the order, I'll absolutely investigate this further.Regards,Suresh P.Amazon.comhttp://www.amazon.com================================

Complaint: [redacted]
I am rejecting this response because: they completely and 100% avoided the entire complaint and gave a response that is not even part of the complaint at all.
Sincerely,
[redacted]

Greetings from Amazon.com,We are able to verify that the seller purchased shipping and insurance from UPS for Order ID [redacted]. We would ask the seller to continue to work with UPS regarding the insurance claim for this shipment. Please note that Amazon cannot influence or override UPS's decision to deny the damage claim.
UPS can be reached at 1-800-PICK-UPS. 
If the seller needs this item returned to them, we would ask they work with the customer that received the damaged product.Thank you.

Hello [redacted],I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding Order# [redacted] of the Lyft Gift Card that was...

purchased from Amazon not working and the error message that the code is invalid,I understand you have been trying for over a week to get this issue resolved. I see that our previous replies have not appropriately addressed your concerns and I hope that I can be of some help now.I've checked order thoroughly and confirm that as an exception a refund of $50.00 was issued to gift card balance of [redacted]. These funds will be available for next order.We appreciate your business and look forward to serving you again in the near future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed G. Amazon.com http://www.amazon.com

Revdex.com:
While I am pleased Amazon.com finally reimbursed me, I am not pleased by the work I had to do to get reimbursed. I want to note that it took a month and a half for Amazon to reimburse me. Over this time period, I my claim through Amazon's A to Z claims process was denied and I appealed it twice. When I continued to be denied reimbursement, I filed this Revdex.com complaint, which also, initially, did not lead to reimbursement. I ended up emailing Jeff Bezos, the CEO of Amazon directly several times. Only after my last email to Bezos telling him I was the victim of a fake seller and fake tracking numbers and that I was going to file an internet fraud complaint with the FBI did Amazon finally reimburse me. 
[redacted]

Complaint: [redacted]I am rejecting this response because:
I'm waiting on written proof from Bank of America that those funds have been rejected by the bank. I hope that that will help to get funds returned. Amazon only tells me what they have told me previously and it appears that Revdex.com doesn't have an interested either in this matter as nobody responds to my actual complaint and only forwards messages from Amazon, therefore I'm very disappointed in this process. Pirated materials was sold to me by Amazon and now I have to fight to get my money back!
Sincerely,[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We apologize that an incorrect price was displayed for the 'Suncast Potting Bench' you ordered. Understanding what a great deal this was, I can imagine your disappointment.However, despite our best efforts, with the millions of items available on our website, pricing errors can occasionally occur.  For that, in our "Pricing and Availability" policy, we state that where an item's correct price is higher than our stated price, we will at our discretion either notify our customers of the price increase or cancel the order.We won't be fulfilling any more orders at the incorrectly posted price. I understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Dear Amazon, Thank you for responding, and especially responding with a solution. Because you did, I’m satisfied that my complaint is resolved at this point. It's great that you not only responded but came up with a solution too. Still it is not an entirely satisfactory solution from Amazon so I want to include a customer suggestion while emphasizing it is not a continuance of my complaint, it is just further information and a suggestion.
Reading your instructions is a bit convoluted and I’d never have thought to look where you’re pointing, and probably neither will others.
Probably most shoppers go from selecting items on product pages directly to selecting delivery options on the “Place Your Order” page. The first step in your special instructions should actually be to click on the link “Change” next to the address, and I don’t change the address from order to order so that’s not a very good clue that I have further delivery options hidden in there. Clicking “Change” reveals the “Edit” link that was described in the instructions. Which still isn’t a clue there’s a delivery option hidden somewhere in the vicinity of the address. Regardless whatever sort of address is it... a home address or rented mailbox ... it’d still be the same problem about weekend deliveries because I might not be home and I might or might not be ok with packages outside the door. The decision might change from order to order. So it seems to me that it’s not really so much an address issue as a delivery issue, and as such should be more directly visible with the other delivery options.
Thank you[redacted]