Amazon.com

Complaint: [redacted]
I am rejecting this response because:
When buyer enquired for return I responded and mentioned the restocking fee information, the buyer didn't respond after that. When A-Z claim is filed, I responded to Amazon, there is no need to contact buyer when AZclaim is filed.you don't have authorization from me to reveal my personal cellphone number to the buyer and I have never given authorization to use my credit card.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: there was no resolution provided.We have tried contacting diapers.com thrice and they have said "try working with Amazon.com". It seems we are passed around like a hot potato with neither organization accepting responsibility for this issue.It is discouraging to realize how much of a bully these big companies can be towards small consumers like us. I will try contacting diapers.com one more time, but at this point it seems futile.It truly is disheartening how people refuse to do the right thing.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I have contacted Amazon Seller Support on NUMEROUS OCCASIONS with ALL the documentation specified, but Amazon continues to allow "Pet Leso" to falsely claim to be the brand of this product! Amazon needs to stop "Pet Leso" from sending an unbranded product to buyers on Amazon! There is no brand name on the pet door that "Pet Leso" is shipping. It is a copy of an "RCR International" product. Amazon needs to stop "Pet Leso" from selling an unbranded product that violates the "RCR International" trademark on "easy Screen". Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Jessica with Amazon told me to throw my product in the trash and Amazon would send me another one, when I could have called the manufacturer and they would have replaced the product, now I do not have the product to send pictures of the rust to let them replace the product.  Jessica with Amazon was not trained properly and gave me the wrong instruction.  Amazon needs to replace the product.Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about incorrect refund that has been processed for your order#[redacted]Please do...

understand that as our CS team issued remaining refund separately, our system will detect it as a goodwill amount.As mentioned earlier, we can only able to make any changes on refund before it gets completed. Since refund was completed from our end we won't be able to take any action on this note.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As per the request, your account has been closed and is no longer accessible to you or anyone else. I'm sorry for...

the time taken to resolve these issues and I've forwarded your feedback to appropriate team.We've also unsubscribed your e-mail address, [redacted]@new.rr.com, from our mailing list.We've appreciated your business and wish you the best of luck in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Hello [redacted],I'm Manikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you would like to reinstate your prime subscription which was canceled in Aug 2017 as your...

yearly subscription expired.We've tried to renew your subscription, however we couldn't charge your card as there wasn't enough funds in your card.I've verified that your account is not locked. In this case please reply back to this email with confirmation so that we can reinstate your prime subscription and charge your payment method associated with prime account.We look forward to hear from you soon !Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.comqid=[redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize to learn your recent experience with our customer service was not up to our usual high standards....

I'll make sure the appropriate people in our company see your message. Amazon.com currently has customer service centers in North America, South America, Ireland, Germany, India, the Philippines, Japan, Jamaica, Romania, and South Africa.I understand your concern regarding the delay of prime orders and price drop. I'm sure it's disappointing to see a lower price on the item you recently purchased, but we can't offer you refund, as mentioned by customer service.We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to change. To read more about our pricing, please visit our Help pages:[redacted]I hope you'll understand that we do our best to ensure that all orders leave our fulfillment centers in time to meet the availability and shipping estimates listed on our website. In spite of our efforts, there are unforeseen delays with some shipments on occasion. We sincerely apologize for any inconvenience this may cause.Although prices fluctuate, our service does not. I've applied a $20.00 promotional certificate to your account, which you can use the next time you order an item sold by Amazon.com. I realize this certificate cannot make up for the inconvenience you've experienced in this case, but hope you will accept it as a gesture of goodwill. For more information about promotional certificates, including the terms and conditions of use, visit our Help pages:[redacted]I hope you'll give us another opportunity to serve you in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com:
Why it takes such long time and so much trouble  to get MY money back?So disappointed about your company AMAZON service.Sincerely, [redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience in returning the item from the order #[redacted]. I understand...

you've switched from Ups drop off to UPS pickup and would like to get a return mailing label.When you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return label. Don't worry; packing slips and return labels aren't required to make a return.I've checked your order and see that one pickup attempt has been made on November 7, 2016. UPS will attempt the pickup at the address where the items were shipped. They'll make three attempts to pick up your return if you aren't available when they arrive. If the package has been opened, please repack it in a way similar to when it arrived.UPS does not provide unattended pickup. You can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877). Please reference this tracking number if you call them: [redacted].If you still have any issues in returning the item, please feel free to contact us directly by replying to [email protected] so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've reviewed...

seller correspondence and can confirm that seller promised some Freebies sunglasses which is listed below.-----------------------------------Seller message: You shouldn't change your feedback if you don't wish too, but we still would like to make it up to you. Just send me an address and I'll ship you some freebies sunglasses right  away.---------------------------------Asking you to change the seller rating or feedback you submitted is a violation of our Community Rules. Violations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.ca account.I've filed a report to our Seller team on your behalf. All reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigations.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding your marketplace purchase of your "Assurant 360º 2-Year Unlocked Mobile Phone Protection Plan".As previously mentioned, orders placed through sellers work different to that of orders placed on Amazon.com. For the products placed with sellers, its the responsibility for the returns and refunds and it depends on their policies as well.Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause. In this case, you need to resolve this issue with the seller.However, I see that seller has sent the following response to you April 2:===========================================================Hello,Your Assurant Plan details are accessible by web at aiz360claims.comFrom there you can review/print the Terms and Conditions, create an account, manage your plans and file a claim.Chat agents are available, should you need any assistance.Thank you, Assurant 360 Customer Care===========================================================If the seller doesn't resolve the issue to your satisfaction, you may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

I replied to Amazon with the following message this morning:
Hello Srikanth,
 
I appreciate you reaching out to me, part of the issue is I did put feedback for the seller and it was removed, I need to know how this seller is able to remove the feedback I left for them, this has caused me to loose trust in amazon as they remove negative feedback from sellers.
There was another person that left negative feedback for this seller as well and somehow it was removed, any seller that harasses people should not have 100% positive feedback. Can you please tell me how we can get my feedback for this seller back on their page?
I would also like to know how Amazon handles my personal information as this seller that harassed me has access to my home address and any other information you provide to them.
 
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The credit card company Amazon.com employs, Synchrony Bank, is still sending me bills for this service and adding penalties each time they send me a new bill. This must be resolved. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: sent the additional details asked for and still no resolution or response
Sincerely,[redacted]

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experience you’ve had with USPS.Most of our orders are delivered on time...

and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.Since the order was not delivered, I've issued a full refund of $18.71 for this order. This refund will appear as a credit to your original payment method within 3-5 business days. We'll send you an e-mail when the refund is complete.I'm also forwarding this instance to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], Other than them making the refund in installments and not receiving the last one until 10/22/2016. I find that this resolution is finally satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I requested a transfer request on 9-23-16 for $442.18 of which $16.08 was transferred.  On 9-24-16 I requested a transfer request of $426.10 of which $78.81 was transferred.  I just requested another transfer today for $477.28.  All of which I have screenshot documentation from the Amazon website and bank records to back up this information.  Will this transfer request made today be for the actual amount of $477.28 as indicated on the Amazon website?
 
Sincerely,[redacted]

Hello [redacted] ,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know that you have not received a refund for the order #...

[redacted] which you've returned to the seller. This is definitely not what we want our customers to experience. I've checked your correspondences with the seller and found that you've also contacted the seller from your end regarding this order - This was the correct action to be taken.Since the seller did not refund to you for this order, you're eligible to file an A-z claim.For your convenience, I've submitted an A-to-z Guarantee claim on your behalf. This way you'll be able to receive your complete refund for this item.Processing should complete within 1-2 weeks of the date the claim was submitted. Once approved, please be assured that your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. So, I'd request you to please wait for few business days for the claim to get approved.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Hello, We are writing to you regarding the order [redacted]. We have closed the buyer claim for this order because it is not eligible for coverage. The Amazon.com A-to-z Guarantee refund policy only covers:1)  When the buyer provided payment to the seller, but the seller failed to...

deliver the item.2)  When the buyer received the item, but the item was materially different than as depicted in the seller's description.In this case we have determined that the buyer is not eligible for an A-to-z Guarantee claim as the buyer did receive the item they ordered.Please note that a-to-z-guarantee does not cover invoice related issues. -- Date of Claim: June 19, 2016Thank you.