Amazon.com

Hello Dr. [redacted],I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I need to look into the problem as to why you are not been able to access your Amazon account, and it'll take a bit more time than usual.I just...

wanted to let you know I'll write back with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed G. Amazon.com http://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
 
I am rejecting Amazon’s response, due to the fact every major organization, a big enterprise such as Amazon have the latest technology to handle a small task as removing my personal information from the search engines. Had I not experience from other 3rdd parties, than I would have believed Amazon’s lie that they are unable to remove the URL review I made over 6 years ago. I am so sorry for you Amazon that your leaders are such a low class, unempathic people.  For those who turned their back in doing the right thing, I pray something worse on you gets spread all over the search engine, and then there is nothing no one can do to remove the damning information on you. Starting with Jeffrey B[redacted] and his gang.
I do not accept your response, because you have made NO EFFORT to take down my profile from the search engines. You could have your Techs do an API, or deindexed or use a tool that every company has called “take down profile”, but you chose not to do so.  For a billion dollar company, you’re telling me you don’t have the resources to remove my profile. Who’s lying here????? Exactly Amazon, SHAME on YOU!!!!! I hope you lose millions and billions in your business.
 
 
Sincerely,[redacted]

Revdex.com:
Good evening.  I contacted Amazon this evening regarding complaint #[redacted] and the complaint has been resolved. 
Thank you for your assistance in this matter.
Happy holidays,
[redacted]

Greetings from Amazon.com,
 
Amazon Payments settles the seller's account and initiates their first payment 21 days after their registration date.On the seller's settlement date, Amazon Payments transfers eligible funds to the seller's bank account using an Automated Clearing House (ACH) or...

an electronic funds transfer. Once the transfer of funds is initiated, it can take 3-5 business days for funds to appear in the seller's bank account, not including holidays or weekends.Subsequently, Amazon Payments will automatically settle their account and transfer eligible funds to the seller's bank account at 7 day intervals.The amount of money the seller is paid will change depending on their orders, but the seller can count on either being paid or charged on the last day of their settlement period as long as their account is in good standing.
 
The seller is scheduled to be disbursed on September 8, 2016.

Complaint: [redacted]
I contacted the Revdex.com in Seattle because my husband and I tried for 5 straight days Jan 4, 5, 6, 7, 8 and all through January to get someone to help us with the problem of someone selling products through our account, that we have never or will ever sell.  So, yes, we tried to contact amazon and Revdex.com to stop the harassing emails and phone calls from buyers, wanting their products and amazon, telling me to ship these products that we do not sell.  It was a horrible experience.  I felt so bad for the customers; some were so mad at me.The information in red is not accurate and I am not understanding what this is.  At one time, we had a website with amazon.  It was downgraded only one time to seller account.  What does this mean that the account was upgraded and downgraded mulitple times.  I would like to see information on that last statement.  It was not upgraded by us on January 3 and that is when the horrible nightmare began.  We were sent countless emails stating that we owed $39.00, plus the bogus products we do not sell.  We did not sign up for that and I am so upset that someone claims we did.  What does that mean that “this is unclear if this was a result of the compromise.”  Do you not understand that this has been a nightmare and I did not sign up for anything.  Why is amazon not emailing or calling me to apologize for all the horrible days I went through with the harassing emails and phone calls from customers and amazon?  -According to our records this seller has upgraded and downgraded their account multiple times since the account was created tin 2008. Most recently the account was upgraded to Professional on 1/3/17 and downgraded once again on 1/6/17. It is unclear if this was a result of the compromise or not.  [redacted]    Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is now the forth time this has happened after I’ve been reassured that this would not happen again. The uploaded photo was from SATURDAY. You guys see why this is a problem for me. It keeps happening and everybody who says they did something hasn’t resolved the issue not one bit. I’m seriously considering a lawyer, this can’t be legal. Fix this please, I’ve never even been an amazon prime member.  
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the rebate on "[redacted] Digital SLR Camera with EF-S 18-55mm IS II +...

EF 75-300mm f/4-5.6 III Bundle" from the order #[redacted], as informed by our Customer service, we will not be able to refund the rebate price. If you click on the "Rebate forms for recent purchases"  and then click on [redacted] rebate form, it says as in the link below:http://g-ecx.images-amazon.com/images/G/01/00/00/82/00/96/01/8200960150._V...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Thank you great service :) Revdex.com and Amazon makes me fell safe. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello from Amazon.com
I have reviewed buyers case and notice that their claim was denied because you contacted the seller outside the return window. Kindly note that this order was fulfilled by a third party seller and as such we have to follow the policies laid down by Amazon for the seller to maintain a parity. In cases where buyer receive an item that is damaged or defective, as per policy, they should contact the seller within 14 days of receipt to report the issue. If any claim is made after this time frame the claim stands to be denied.In summary, we are unable to take the actions requested by the buyer in this case, because they failed to contact the seller on time.
Thank you for the interest in Amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with the return and refunds for your recent...

order#[redacted]Please note that when you return any item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.For your reference, I've included the link to view the complete details of the returns, refunds and the restocking fee policies:https://www.amazon.com/gp/help/customer/display.html?nodeId=201819300Fu...⇄ to your correspondence, I've shared your comments with our appropriate team for their consideration. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay K. from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the authorization(funds are on hold) holding by the bank for the canceled...

order #[redacted] and hope I can help.As informed by our Customer Service team, you haven't been charged for this order, but you may find an authorization on your card. When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.Since the order has been canceled, we've electronically notified the issuing bank that we will not be proceeding any further. The authorization being withheld, which currently appears as a charge in your on line account statement should disappear and the funds be made available to you again soon.Order ID: [redacted]Order Status: CancelledOrder Total: $0.00Unfortunately, we cannot give you an exact time line as to when they will drop off your authorization. Note: Every issuing bank differs in its own policies. You may wish to check with them directly.When you contact your bank, please provide the following information which will help them in locating the authorization available on the card.Settlement Verification Code: [redacted]If there is any possibility from my side, I would've definitely done it for you. I hope you will understand our limitations in this regard.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Vijay K. Amazon.com http://www.amazon.com ============================

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience caused.I checked your account and see that you've...

contacted our customer service after filing Revdex.com complaint. As explained, your Gift card balance of $20.10 have been applied back to your account after cancelling your order#[redacted]On July 2, 2015, order #[redacted] have been delivered to your address which was placed with $19.90 of your Gift card. The current gift card balance on your account is $40.75. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

This issue was resolved. After informing Amazon that I filed the complaint they offered similer product at the advertized price.

Complaint: [redacted]
I am rejecting this response because: I have plenty on the gift card to cover the ink and shipping, so no need to give my banking info. I do not have the funds avail to take a chance that Amazon might take from it, so I guess my gift card balance will just sit there not used.
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with our Customer service, I understand you are upset.I've checked your...

correspondence with them and please accept my apologies for the incorrect information provided by them. As you know, $35 for the order cost was placed using courtesy/promotional credits and $10.88 from your payment card, which is refunded. You do not receive a refund for any promotional discounts or coupons that were applied to an order.I'll ensure to pass any training opportunities to my colleagues who provide incorrect information. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello, we are unable to arrange a return of the merchandise because the buyer of this order did not contact the seller to report the issue within 30 days of receipt, or return the item within 45 days of receipt.
In summary, we are unable to assist buyer for return process because, the buyer of...

this order did not contact the seller within the provided time-frame for return process. 
Sincerely,

Revdex.com:
 
Thanks for reviewing my complaint. Upon checking with my bank as of today, I did receive a credit for 164.67 dollars from Amazon. This is what I requested in the beginning and was given the run-around. So this complaint has been resolved.

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the incorrect promotion applied on your order. Hence to make things right for you, I've requested an additional refund of $15.00 to your payment method which brings the total refund offered on this order to $63.00. You'll see the refund on your credit card statement in the next 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
Amazon is correct that FedEx charged extra amounts due to shipping dimension discrepancies. The extra charges were $84.83 for transaction [redacted] (tracking number [redacted]) and $22.61 for transaction [redacted] (tracking number [redacted]).
To disagree with the erroneous charges I called the FedEx Revenues Department at 1(800)-622-1147. After stating my case FedEx issued 2 credits to Amazon's account which would show up on their next billing invoice. The amounts were $67.50 for transaction [redacted] (tracking number [redacted]) and $43.55 for transaction [redacted] (tracking number [redacted]).
The FedEx shipping invoice Amazon paid for their next billing cycle would have been minus my 2 credits of $67.50 and $43.55. Normally these credits would be deposited into my Amazon Seller Account's balance but in this instiance it did not. After contacting the FedEx Revenue Department to get documentation of said credits, I was told that billing information for Amazon's FedEx account cannot be given out to anyone but the account holder.
Amazon is obligated to deposit funds totaling $111.05 for the unpaid FedEx shipping credits into the bank account attached to my Amazon Seller Account.
 
Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding cancellation of your item.Unfortunately, when we contacted our...

supplier, we found " POLYWOOD AT36FABGR Euro 36" Square Dining Table, Textured Black/Green " was no longer available. That's why it was canceled from your order--you haven't been charged for it.I'm sorry for any inconvenience this may have caused. Until recently, we still thought we'd be able to get the for you.Regarding price match:I've checked and can confirm that same item with different colors are available on our website from many sellers. Sellers set their own prices, and we aren't able to change prices on their behalf.With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.To read more about our pricing, go to our Help pages:[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com