Amazon.com

Complaint: [redacted]
I am rejecting this response because:this is the same response I got last time. I have emails saying they were going to send me a different tablet not the one that got lost in transit Arnold is straight lying. I have sent you guys the emails and I feel like I'm getting no real help at all.I want them to send me a tablet from the manufacturer. Or the money to buy one from someone else. I don't feel like I should pay the difference for their 2 In writing mistakes promising something now that they  don't want to  do after there  employee said it was being done in writing!
Sincerely,
[redacted]

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding your recent purchase of " [redacted] with Pearson eText -- Instant Access...

Code".I've checked and can confirm that gift recipient was successfully able to redeem code for this purchase and issue has been resolved.In general, once gift recipient redeem content on their account we won't be able to process any return or refund for that purchase. You can find more information about Kindle book gifts here:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, We are writing in regards to complaint # [redacted].We have closed buyer's claim for order [redacted] because we have no record that confirms the seller received the returned item.The seller stated that returned package did not arrive, and the tracking information that buyer...

provided does not show that anyone at the seller’s address signed for the package. As a result, this order is not eligible for the A-to-z Guarantee.To summarize, We cannot fulfill the desired settlement which buyer requested for this order.Sincerely,

Hello [redacted] [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and please be assured that I'm collaborating with our Account Specialists team to work on a resolution. I'll be personally following up on this and we'll get back to you with an update within 3-5 business days. Thanks for giving me time to find the best solution.  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]
First, let me start off by saying, thank you so much!  You just validated my entire point.   I'm astounded right now!  Not only did you fail to identify the initial problem, you failed to get the point of this complaint.   My entire complaint is with how I've bounced around from one csr rep to the next.   My complaint is with how I've been treated in the process.  I didn't request more canned answers or "I told you so's" from random csr's.  Even now, you continue to tell me why I'm wrong about something, when all I requested was a call from someone at the executive level or higher.   I simply wanted to convey my experience to someone I thought might actually care.   I made that request in good faith, in public, for all eyes to see.  Once again, you simply ignore me...   You reframed the subject and failed to even acknowledge the actual complaint.  I'm starting to get this weird feeling, I'm being followed......... Max P.......  Is that you???
 
Well played Amazon, you get an F- from this customer, 
[redacted].  [redacted]

Hello [redacted],I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the issues that you experienced with your order...

#[redacted]. Because more than 30 days have passed since you received this item, we can no longer accept a return for a refund. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging.If you can't find the information there, you might want to try doing a web search to find their phone number or website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vivek Yerramsetti from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you've contacted us on behalf of the manufacturer, [redacted]...

[redacted].From your message, I see that few of items manufactured by your company are counterfeited by different sellers and are being sold on our website.I've searched our website but was unable to locate the exact items you're referring to:[redacted]Given the delay, I wasn't sure of the exact items you're referring to from above list. We suggest you to write back with the below details, so that we can start an investigation on this:1) Link(s) of counterfeit items (listed on Amazon.com)2) Link(s) of original items (listed on manufacturer website)3) Name of the seller(s)Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.I understand your concern about the higher shipping charges for your order...

#[redacted]Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Shipping rates, restrictions, and methods vary from seller to seller and aren't generally set by Amazon.com. For instance, while some sellers will ship to international destinations, others don't. To see a seller's shipping rates and details, click "View shipping rates and policies" from the product listing.I've checked and see that you've contacted the seller about the shipping charges and below is the response from the seller.
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Please understand since you selected 2nd day air we can offer you a refund of 72.53. please let me know.
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At this time we ask you to reply the seller's email so that they can issue a refund for the shipping charges.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,
 
We are unable to assist buyer for the Order ID [redacted] as the buyer has failed to contact the seller within his return time frame.
In summary, we are not able to assist buyer as the buyer contacted outside the seller' return window.
 
Thanking you,

We have decided to reinstate this account and an email was sent to them informing them of this decision on May 8th, 2017.  Thanks, Amazon.com – Seller Performance

Hello [redacted],I'm Diana from Amazon.com I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the issues you unauthorized charges on your account.I have reviewed our previous...

correspondence and would like to confirm that the information provided in our last message by our Account Specialists team is correct. As previously mentioned on October 14, 2016, we are unable to issue a refund to your account until our bank has the signed paperwork from your bank verifying that the charges were unauthorized. Once you dispute the charges with the issuing bank, the bank should resolve the matter.I’m sorry for any disappointment caused and appreciate your understanding. I'd request you to contact your bank to resolve this as soon as possible.We also recommend that you to report this matter to your local law enforcement agency. Our Investigations Department will cooperate with any investigating officials looking into this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've researched the charges totaling $125.00, and the...

charges are from Telecheck Recovery Services Inc. (TRS). TRS is the payment processor for any Amazon.com order that uses the Bank Account payment method.It appears that, although we processed your order #[redacted], your bank account payment was not successful and was returned by your bank after we shipped the items.Additionally payment for shipments from the following orders were also returned by the your bank:Order # [redacted]Order # [redacted]Order # [redacted]Order # [redacted]TRS Recovery Services will assess a state authorized returned check fee on any transaction dishonored by your bank. You can also locate this information on our Help pages by visiting the following link:www.amazon.com/gp/help/customer/display.html?nodeId=201132990Please call TeleCheck at 1-800-964-9490. Here are their hours:Monday - Thursday from 5:00 a.m. to 5:00 p.m. Pacific timeFriday from 5:00 a.m. to 2:00 p.m. Pacific timePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: The tracking number and date received has already been notated in the complaint.  Did Amazon even read the complaint?  It has also been 6 weeks since they have received the items so the comment of (it can take up to two weeks for the refund has come and gone).  As stated in my complaint, my account is heavily notated from all conversations and Amazon discontinued cts immediately from chat every time I try to discuss the refund.  I ask for Amazon to read my complaint again and thenot release the funds.  All info is in the complaint including all order numbers.  I have also attached a picture of all items in shipping box to the Amazon email I also received from the complaint asking for the same info already provided.
Sincerely,
[redacted]

Hello ,We are writing regarding order id :[redacted].Please note that we have debited your account because there is no signature confirmation showing the item was delivered to buyer's address.Although we understand your position, we stand by our decision. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] 
PROVIDED THEY ACTUALLY CREDIT ME

Complaint: [redacted] I am rejecting this response because:I am not satisfied with Amazon's response.This is not just about the dollars charged from my...

credit card.Amazon mentioned they close my account due to compliance issues. For what type of issue and what type of policy did I violate? I have tried many times to discuss my problems with Amazon's seller customer service and sent them a lot of emails. But they did not explain the reason why they closed my account. Until yesterday, one of their customer associates in USA told me that I have two accounts under my name. I have to say that this is an accident and I am not intended to create duplicate account.The situation is that I tried to open a seller account on Feb 8, 2017, using [redacted], but did not complete the registration at that time. Just tried to get familiar with amazon seller platform. On Feb 24, I tried to open a seller account using [redacted], but did not remember that I have already registered a seller account before. Now both of my accounts are suspended.I am a new seller and definitely understand that Amazon do not allow one seller to hold more than one account. My two accounts were created by accident and without any intention. Amazon can definitely check either of this account, no product information, no sell history, because I am new to Amazon and I did not have a chance to get familiar with the seller web page before my accounts were closed. Now I am not able to log in neither of these accounts.As an open platform, Amazon should resolve their customer’s problem empathetically, rather than using machine words to reply their customers. I know definitely know that Amazon frequently close sellers' account and hold their money for no reason or their so called reason. This is widely spread all over the world. So I suggest Amazon do a thorough investigation into both accounts and track my activity history. I need to close one of the accounts and keep the other one. If I violate any policy, you can definitely close my account. Thank you so much for your time.

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize the delay in delivery has caused inconvenience and I know, disappointment. There's little to be offered...

to make up for delayed gifts, and no turning back the clock. I don't fault you for being upset and angry with us at Amazon, although I hope you’ll understand we've worked diligently with our fulfillment centers and carriers to ensure we're meeting our delivery estimates. It's as disappointing for us to learn of these delivery misses as it is for our customers.I've searched our website and see that this item has been back-ordered. Due to fluctuation in inventory, we received very limited inventory of this item that we've expected from our suppliers.In order to ensure our customer demands are met, we've been in constant touch with our other vendors for inventory. Unfortunately, we haven't received any update from them. Please know that we cannot ship an item, unless we receive inventory from suppliers. Unfortunately, your order is still delayed. We're doing everything possible to correct this problem, but I don't have any new information to provide at this point. I'm sorry about that. We'll notify you as soon as we have more information available.To correct this, I've requested full refund of $87.42 (as we processed refund of $25.08 towards shipping cost on June 5, 2017). Since you paid using your checking account, it can take up to 10 business days for your bank to process the refund and post it to your account. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]If you'd prefer to cancel the replacement order, visit the below link to cancel the order:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I see that VCNY Sophie 10-Piece Comforter Set is currently available with third party seller Sold by VC NewYork and to be shipped by Amazon, if you're interested in placing order with seller, please contact us by phone or chat (https://www.amazon.com/gp/help/customer/contact-us) and we’ll help you place a new order with upgraded shipping to make up for the inconvenience.Please be assured that we have already forwarded this feedback and issue to our shipping department and they are working on this. It's not something we can take action on immediately, I've made sure to make the appropriate teams aware of this, and I know they'll appreciate the opportunity to consider it as we make future improvements.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for sending us the screenshot.In this case, as per your request I've created a replacement order that's listed below. There's no charge for this replacement order.You can check on the status of the replacement order here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Guarantee...⇄ Delivery Date:February 2, 2016If the original order does show up, please either refuse it or use our Online Returns Center (http://www.amazon.com/returns) to return it. You can also let us know if you'd rather keep the item and pay us back.www.amazon.com/contact-usWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,The seller account has been debited for the claim on order [redacted] because they misclassified the condition of the item. When the seller list an item, they must use our condition guidelines to classify the items correctly. We notice that this merchandise was listed in condition...

'New'.As per our condition guidelines this means "New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments." -- Claim Amount: 84.39 USDSincerely,

Hello [redacted],I'm Shalini C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed your...

previous correspondence with us and I can completely understand why you're upset. I've forwarded your feedback to the appropriate department--I know they'll want to hear about your experience.I understand your concern regarding the closure of your amazon.com account. I've checked and can confirm that your account has been closed. All payment methods and addresses have been removed and I've unsubscribed you from our mailing list. Your account is no longer accessible to you or anyone else.If you still have access to the closed account, please make sure your computer is signed out of any Amazon accounts. Go to the "Your Account" menu at the top right of our homepage, move your cursor over the menu, and click "Not You? Sign Out" from the expanded list of options. Once you're signed out, you won't be able to access the closed account again.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Shalini C.Amazon.comhttp://www.amazon.com