Amazon.com

Hello,
 
We have reviewed the complaint on the Order ID [redacted].The buyer of this order has received the item on the maximum estimated date of delivery which was on June 23, 2016.
Hence , buyer is not eligible for a shipping refund as he has received the item on...

time.
However, we have made an exception to our policy and have refunded buyer for the shipping charges of the amount $34.99. Please consider this as a one time exception.For future claims , exception might not be considered and we will take the action according to our policies.
In summary,we have reimbursed the shipping charges of $34.99 on 11/16/2016.
Sincerely,

Hello from Amazon.com,Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on Amazon. The requirements for selling in the Grocery & Gourmet Food category reflect customer concerns about product quality, product...

branding, and consumer safety.Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food category. Please note that meeting the requirements stated in this policy does not guarantee that Amazon will approve the seller's ability to sell in this category or their full proposed selection. https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-3?ie=UTF8...⇄ most recent application from this seller (case ID [redacted]) included an e-commerce receipt rather than an invoice. Amazon does not accept retail receipts, order details, packing slips, sales orders, invoices from an online retailer, or pro-forma invoices. We have issued a refund of the last three months of Professional Subscription fees, which the seller can see in their account presently. We would encourage the seller to review the Grocery & Gourmet Foods help page and apply again with the required documentation.

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about refund of your order #[redacted].As I see that seller didn't include an explanation...

for the refund in your confirmation e-mail, I encourage you to contact them directly.For help with your order, click the link below:[redacted]If you do contact the seller, give them two business days to get back to you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the emails you have been receiving.Unfortunately from your complaint, I am unable to understand...

what emails you have been receiving. In this case, I would request you to reply to this email and provide us the screen shot of the emails or attach the emails to this email and send it to us so that we can check and provide you a solution for the issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset.[redacted], most of the items that is...

labelled as Fulfilled by Amazon or Sold and shipped from Amazon are Prime eligible, I'm unsure why the website said it wasn't eligible for Prime two day shipping. I see that the order #[redacted] is in transit to be delivered to you by December 23, 2016, also a full refund was processed. When the item is delivered, please keep the refund and the item as our compliments to your Daughter.If we refund the Prime Membership fees, the membership shall be cancelled automatically, please let us know if you'd like the membership be cancelled.Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.To ensure your comments are reviewed, I've shared your message with our inventory team for their review when planning future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern in this regard.However, as we have determined that you have violated our Customer Review...

Creation Guidelines. As a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com.We made this decision after carefully considering your reviewing account.As this decision is final we cannot share any further information about our decision, and we may not reply to further emails about this issue.Regards,Arnold S,Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I replied to the email earlier when I spoke to the reps on the phone they told me the purchase was made on the 31st of March. I got my account reinstated and noticed that it wasn’t ordered then it was the day before my account closed when I received the item it was in fact a purchase I had made. I have no further issue with this company since all was a mistake on the reps end of the date it was placed. 
Sincerely,
[redacted]

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the disappointment caused with the seller order.On checking the Order ID:...

[redacted] I see there is a charge back on the order. Hence in this case, I've collaborated our specialist team to investigate on this issue. In this case, I'll be personally following up on this and we'll get back to you with an update within 3-5 business days. Thanks for giving me time to find the best solution.   Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the account activity and reached out to account specialist team for...

investigation. They looked into the account and have ensured that all the unauthorized orders are now refunded. we're unable to change your refund to another credit card. Due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase. If your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit card. If you don't have an account with the bank anymore, they should issue you a refund check. Please check with your bank for more details.Due to the size of department, Account specialist team is only able to assist through email. Unfortunately, they don't offer phone support and I'm sorry for any inconvenience this may cause.Thanks for your understanding and, we look forward to seeing you again soon.If you have any additional questions, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account. I've checked your previous correspondence and see that our...

colleague Janette was able to resolve your issue and you have placed your order successfully.I understand that you were put on hold for a long time while assisting you with the account issue. I'm really sorry for any bad experience you had with customer service. I'll be reviewing your phone call with us to ensure all training opportunities are forwarded to the appropriate teams within Amazon for proper handling.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,
 
We are unable to assist buyer with the Order ID [redacted].
To be eligible for coverage, the day to file the claim must be three calendar days past the maximum estimated delivery date or 30 days from the order date, whichever is sooner.
If buyer does not receive the...

order by December 24, 2016, please let us know and we will reopen your claim. 
 
In summary, we will not able to assist buyer as the it has not passed the maximum estimated date of delivery.
Thanking you,

Hello,I'm Madhavi l[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the return of the PlanAhead See It Bigger 18 Month Planner from the order...

#[redacted]. Please know, the associate you chatted with who provided the incorrect information has been coached, and I've shared your contact and concerns with their respective managers so further training can be provided.I see that you received the item on May 5, 2016. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.If the item is fulfilled by Amazon.com, you can return the item outside the posted return window, we'll issue you a partial refund as outlined on our Help pages:[redacted]For instructions on the return process, visit our Online Returns Center:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I was charged the OVER PRICED price for TWO of the CANCELED "subscribe and save" items that WERE NOT EVER SHIPPED. I am issuing a chargeback and I will be posting all of this on reddit to expose this scam!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
which is why I contacted you. I think it's unfair to ask your customer to pay$380.00 for a phone that there is no way to get it fixed or recoup your money. 2 months is unfair. And to tell me send the warranty paper and they will make sure the seller returns my money. Come on who in their right mind would pay that much for a phone to only be able to use it 2 months? And absolutely no one is willing to help me. Well thanks for nothing. I thought u were on the consumer side, guess not

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transaction. I realize that a significant amount of money...

is at stake, and sympathize with your frustration.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the seller. For the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z Guarantee. However, payments made through other means, such as wire transfers, are not covered by this Guarantee.This request to send payment directly to the seller was not sent or approved by Amazon.com. We'll never request that orders be paid via Western Union or any other wire service or giftcards. The seller was in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment with no order placed in our system. E-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return address. If the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.S. Postal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ vast majority of Marketplace orders are trouble-free; I apologize once again that your experience with this seller has been an exception to this standard. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that you have received a wrong item with a missing headset. I apologize for the...

inconvenience this has caused.
I've checked your order# [redacted] and see that it was delivered to Freight forward address. Since this item was sent to a freight forwarder, we're unable to replace or refund it.
If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.S. You can find Amazon's return address and view a return mailing label via our Online Returns Center:
http://www.amazon.com/returns
The pre-paid return mailing label provided by the Online Returns Center is for U.S. domestic shipments only. In order to use this mailing label, you must first return the item to a U.S. address. From that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.
More information about using a freight forwarder is available on our Help pages:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=201117950
We look forward seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello,I'm Naseema from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item.Please do understand that we are unable to send replacement or...

refund for the item. Amazon.com is not able to resolve problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contract. This means that title for such items pass to you upon our delivery to the carrier.'We can only able to provide refund or replacement only within 30 days of delivery of your order.Here is the link to our Conditions of Use:http://www.amazon.com/conditionsofusePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Im sorry for all the inconvenience this situation has caused, I understand you are upset.[redacted], I've contacted the...

Appstore team was informed that the review is still in the process and you will be receiving an email shortly with all the required details about the App Submission, account access, please wait for an email to be sent to you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted], I'm Manikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry to hear that you haven't received your order # [redacted] yet. Upon checking...

the shipment tracking, we can confirm that the package was successfully delivered to your address. In this case, we won't be able to issue any concession associated with your order.   Please file a complaint with your local authorities for further investigation regarding the lost order and send us the investigation summary so that we can take necessary action.  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Manikant T.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed by them, HP ENVY Phoenix 860-030 Desktop from order #[redacted] was in the box when it was handled over to UPS at the time it left our fulfillment center. UPS delivered the intact box to you. The driver did not note any evidence of the package being tampered. Therefore, we will not be refunding or replacing this item. I hope you'll understand our limitations in this regard.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.comhttp://www.amazon.com