Amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund for the items which you received as gift.It looks like this order was not marked as a gift at the time it was placed. Due to the manner in which the order was returned, the refund was sent to the purchaser.Our Online Returns Center allows gift recipients to return items even if the order was not marked as a gift at the time of purchase. If an item is marked as a gift at the time of return, we'll add a gift card for the amount of the returned items to the account used on the online form.For orders that were marked as gifts at the time of purchase and returned to us without using the Online Returns Center, we'll send a paper gift card to the shipping address on the order.For items not marked as gifts either at time of purchase or when using the Online Returns Center, the refund is issued to the customer who placed the original order. The purchaser is also refunded in cases when a package is returned as undeliverable, whether the order was marked as a gift or not.More information about returning gifts can be found on our Help pages:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Sandhya Rani writing on behalf of my colleague, Vivek Y[redacted], who is out of the office today. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear an incorrect price was displayed for the "Nest Learning Thermostat, 3rd Generation, Works with [redacted]" when you placed your order.As informed earlier, in this case we were unable to honor the incorrect price. I see that we've issued a total refund of $270.47 to your Visa card.Please return the item within 30 days. If we don't receive it by then, we'll charge your original payment method for the refunded amount. You can return the item by using the following return label link:https://www.amazon.com/gp/orc/rml/DBqV6cPyRRMAMore information about returns can be found here:http://www.amazon.com/help/returnsI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Hello from Amazon,
We are writing in response to the complaint filed against order [redacted]. We have looked into this matter and confirmed the seller issued a full refund for this dispute. As such, the complainant/buyer may consider this claim closed in their favor.
Thank you for your...

interest.

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], after reading through your email I've to say we've not met our standards of Customer service this time around...

and I've ensured to pass any training opportunities to my colleagues at Customer service.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I understand you were concerned about the release date of "No Man's Sky - PlayStation 4".Upon checking, I see that "No Man's Sky - PlayStation 4 " hasn't been released yet and the expected release date is not known. We'll make sure to update our website listing when we have more information.If you need to make any changes to your order, you can view the order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID=109-[redacted]We expect order #[redacted] to be delivered by Estimated Delivery Date: Thursday, August 11, 2016.Our delivery estimates are based on item availability and selected delivery speed. The most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:http://www.amazon.com/gp/help/customer/[redacted]We only offer the Release-Date Delivery option when we know we can get the item from our suppliers in time to meet our delivery promise to you. It's possible that this item will become eligible as the release date gets closer and we've confirmed our inventory.Whenever an item becomes eligible for Release-Date Delivery, that information is posted on its product detail page. Eligibility for Release-Date Delivery is also indicated when you're placing your order or at checkout. If the option doesn't appear, either the item or the shipping address is not eligible.You can find more information about Release-Date Delivery on our Help pages:http://www.amazon.com/help/releasedatedeliveryThank you for your patience and understanding, we look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:I have repeatedly outlined the points I need addressed, and Amazon have repeatedly ignored those points.1. Why could the initial refund be processed without the SIM being returned?2. Why was the SIM sold fraudulently (without authority) in the first place?3. Amazon was advised that if the issue could not be resolved in a timely fashion, the SIM could not be returned.4. The SIM is not the property of Amazon, as such - Amazon can not demand it's return.
Sincerely,
[redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.We appreciate your business and support. We recognize that you have a choice of retailers and Unfortunately, we do not have a price-matching feature at this time.As mentioned the price you saw was the lowest price we were able to offer at that time and we are unable to issue refund for the price difference.To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Regarding status of your order#[redacted]:Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.Further, I've checked the tracking on the carrier USPS website and it specifies that the tracking hasn't been scanned from December 27, 2016 , 8:58 am.Since there is no update on tracking of your package, it seems package has been lost in transit. When something like this happens, I'd normally send out a replacement order. In this case, though, we don't have any more stock of the item with SIze for 8 M US .Hence, I've requested a full refund in the amount of $350 to your Amazon.com Store Card. You'll see the refund in the next 3-5 business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello Anthony,I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us. I'll be sure to pass your comments along...

to the appropriate people on our Customer Service team.I've reviewed your order details #[redacted] and found that the 'Urja" Whole Bean Coffee - Medium Roast - Single Origin Cold Brew [redacted] is a non-returnable item.We're committed to ensuring customer satisfaction for items ordered from our Grocery Store. Unfortunately, for health and safety reasons, we can't accept returns for grocery items purchased from Amazon.com. This includes food, personal care items such as shampoo and skin care, and household items. More information about the returns for purchases from our Grocery Store is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=201077750I see that a full refund of $11.99 was requested for the order on October 9, 2017. I see that the card used on your order was processed as a PIN-less debit transaction.  In most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within 10 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We appreciate your understanding and patience. Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: [redacted]. This is certainly not what...

we want our customers to experience.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct related to Print Invoice.You can view and print your invoices through Your Account. Here's a link to the invoice you asked about:https://www.amazon.com/gp/css/sum[redacted]/print.html/?&orderID=[redacted...⇄ as a one time exception, you can return the item for a full refund. Here is the link for the Return Label:https://www.amazon.com/gp/orc/rml/DrZ4lsPPRRMAWhen you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return label. UPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup request. UPS will attempt the pickup at the address where the items were shipped. They'll make three attempts to pick up your return if you aren't available when they arrive.You can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877). Please reference this tracking number if you call them: [redacted]Once the carrier has received your package, it can take up to two weeks for us to receive and process your return.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:As we go into the umteen week with numerous negative replies, I do not understand why this company will not understand my situation.
This is another sincere effort on my part to try to negotiate my product return however, the simple understanding on the part of Amazon has gone unnoticed and unrecognized.
It is a sad situation.  How many times does a customer need to recall and hash out there situation in order to get his or her problem resolved?  I have tried, but mulling through this situation has depleted my nerves.
Perhaps this issue needs to go its next level of support.
Sincerely,
[redacted] 
[redacted]

Revdex.com:
Complaint #[redacted] has been resolved. Thank you for your help.   [redacted]

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your order. This is certainly not what we want...

our customers to experience. I've escalated this directly to the appropriate Management Teams. I've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.I understand how important the timeliness of delivery is - and apologize for the frustration this caused. I appreciate your diligence in ensuring we take a serious look at these problems. I want to thank you for reaching out regarding these late deliveries. Since this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I'm sorry to hear you didn't receive your package, even though tracking says it's been delivered. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day.Considering the circumstances, I've issued a refund of CDN$ 523.26 to the same payment card that was charged, refund will be processed with in the next 3-5 business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:[redacted]Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  I've recieved the spam email from dozens of sellers through the Amazon.com system.  The response promises nothing to prevent future spam, only the possiblity that those who sent spam might be subject to some unknown sanction.  Given the number of email violations, without divulging private information, Amazon could explain what action they take, if any.  For example, they could explain that a given number of sellers were warned, a given number sanctioned, etc.  More importantly, they offer no actions to prevent future occurrences, and they offer no reasonable method of reporting the continued violation except to make complaints for every single email violation.  This is not reasonable given the widespread violations.  Again, the reporting process is time consuming for even a single violation.  The reporting process has not been effective and they offer no assurance that it will ever be effective.  Given the widespread violations Amazon.com needs to take further action and provide more information.  Do I have to do a Revdex.com complaint every time I get an email violation in order to get someone's attention.
I would be willing to wait a period of time and provide additional violations to prove that I am correct, but the Revdex.com requires a response within 7 days.
Sincerely,[redacted]

Greetings from Amazon.com,The seller registered for a Professional Selling on Amazon account on March 17, 2016. Registering for a Selling on Amazon account requires several steps, such as choosing a name for the Selling account, entering in a credit card for use with the account, and accepting the...

Amazon Services Business Solutions Agreement.The seller was charged a total of four months of subscription fees. Because the account was not used, a credit was issued to the account to refund all four of these fees when the Seller contacted our Seller Support team earlier in August. The account was moved to an Individual status to prevent any additional fees.We have attempted to disburse the credit to the bank account the seller entered, but the credit card on the account is marked as invalid, delaying the disbursement.The seller can either log into their Selling on Amazon account and enter in a valid credit card, or contact our Seller Support team to close the account. As part of closing a Selling on Amazon account, they are able to send a paper check covering any positive funds in the account.To contact Seller Support, the Seller can log into their Seller Central account, and use the "Get Support" link at the bottom of any page.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But it is not complete until I see the credit back on my credit card.  If a credit is not on my credit card within two weeks I will be reopening the claim.Sincerely, [redacted]

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand you're concerned about the gift card from the order #[redacted]. Please understand that we do not have an option to take any actions on the order but as you're a loyal and long time cus[redacted]er of Amazon, I'm making an exception beyond our policies and issued a refund of $50 to the same payment method used on the order. I request you to please purchase a new gift card with this amount. This refund will be processed in 3-5 business days. I hope this helps! We appreciate your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I never got the other two items.  Furthermore this was a gift and embarrassment that it didn't arrive within guaranteed time.  Amazon should be ashamed they hired an inadequate employee to respond.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  I do not want automatic renewal, when it was cancelled a year ago why would you put it on automatic renewal and why are your associates telling me different stories every time that I call.  Your advertising for free shipping confuses people to get scammed into buying prime and I am not happy with this.  Make sure that all of my automatic subscriptions are set to NO automatic renewal, I do not want to go through this again next year.  Your associate told me that your company has been trying to charge my card for this since March 2016 and the card on file was not the one that was used to charge me a monthly fee so yes it was fraud on all levels!!!
I want to be compensated for my troubles this has caused me.
Sincerely,[redacted]

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed the complaint and understand that the trade in was cancelled as soon as it was placed and you are charged...

from your credit card for the same.I've checked your trade in orders# [redacted] and [redacted] and see that they were successfully cancelled.It looks like the trade-in was canceled after you were paid for it. Since you received an Amazon.com Gift Card at the time of submission under the immediate payment option, we've charged your credit card for the amount of the gift card.You can learn more about the additional terms and conditions for the Amazon Trade-In program here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200302940Unfort...⇄ we can't be able to unredeem the gift cards which were already credited to your account as we have issued this advanced refund because you have selected the advanced payment option. However, you can use this gift card balance to place your orders.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted]
I am rejecting this response because:3 more days??? It shouldn't take basically a month to get back $19.98 that Amazon STOLE from me... This is BEYOND a joke on their end.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  
Amazon is still refusing to provide w/ with any form of alternative resolution.
Sincerely,[redacted]