Amazon.com

Complaint: [redacted]I am rejecting this response because:I believe Amazon should make their American Express card users aware of the $1.00 used from the account prior to shipping. If I had been aware of this I could have added to the gift card purchased to cover the difference and would not have had to go through the many channels and grief I have endured. Not very happy about this process of using $1.00 prior to shipping and then returning it after shipment. Because my card was an American Express gift card, which is used as a credit card, it is of no use to me now. RidiculousSincerely,[redacted]

Hello Mr. [redacted],I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about double charge, please accept my sincere apologies for the...

inconvenience caused.Upon checking your account a refund of CDN$ 207 was issued on 17December 8, 2017 for Double charge on Order #[redacted].This refund will appear on the original payment method used for the order.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed G. Amazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My wife and I have spent thousands of dollars with Amazon.com and hope that our next interaction with Amazon.com will result in a significantly better, more positive customer friendly experience as expected and deserved.  Anything else is unsatisfactory. Sincerely, [redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand that our customers sign up for membership expecting their deliveries to be quick,...

efficient, and stress-free. We've come up short on those expectations here and I'm really sorry for that. We work hard to ensure our customers receive their items by the time we promise. It's disappointing to know this hasn't always been the case with your orders. I'll ensure your feedback to us is reviewed by prime and shipping teams, so we can further understand our opportunities to improve.I've checked your recent amazon orders and understand that most of these delays are caused when orders were shipped out with AMZL. We use a variety of carriers that we've found provide the best service for our different shipping options. One of these carriers is assigned automatically when we ship order. While we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequent. As I understand that this problem occurred with AMZL repeatedly and to prevent this further, I've made an exception and given priority to other available carriers for future deliveries to [redacted] [redacted] address.Please note, this change impacts your exact address as listed in your account and will take 3 weeks to implement change. If you need to ship to a different address, or make any changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted and it might reset the instructions we've entered.I also see that we've issued full refund on orders #[redacted], #[redacted], #[redacted] and #[redacted], as the orders missed delivery date.I understand you'd like to get $15 refund, as the promotional credit added to your account can only be used on items sold and shipped by Amazon. I've issued additional refund of $15.00 on order #[redacted] to your Visa card. You'll see the refund on your credit card statement in the next 3-5 business days. Once processed, you'll also be able to see the refund request here:[redacted]Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. Rest assured, We’ll continue working hard to ensure you receive accurate service, and to minimize the chances of anything like this occurring again. I hope you'll provide us another chance to serve better.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received the package even though the tracking shows delivered. At this...

point, I can only assume that the order was lost in transit.Unfortunately, we won't be able to replace the items sold by third party sellers on our website. For this reason, one of our customer service agents has processed a refund for the lost package.I'd suggest you to place a new order if you still want the items. You're welcome to place a new order using One Day Shipping so that we can waive off/refund the shipping charges.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Thanks for your understanding. Regards,Vijay K.Amazon.comhttp://www.amazon.com=================================

Hello [redacted],I'm Sandhya Rani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your "Aerogramme [Vinyl]" arrived.We make every attempt to...

pack items securely to protect them during shipping, but sometimes damage does occur. We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doing. Your input will help us improve product and Amazon packaging. Visit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ checked your order #[redacted] and see the item was ordered from itembazaar, a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In this case, please return the item for a full refund by using the following return label link:[redacted]If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you don't have a printer, you may want to ask a friend or family member to print the label for you. Also, public libraries usually have computers and printers you can use--often free of charge. If you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlIf you still want the item please place a new order for it (which is shipped by Amazon.com) with One day shipping and write back to us with the order number, so that we will refund the shipping cost.I realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: [redacted]. I can absolutely understand...

your frustration and it's truly regrettable for the concern this has caused.You relied on us to deliver your item on release day and we let you down. This is not the experience we want our customers have and I apologize for this. After researching, I found we're temporarily out of stock.I've personally followed-up with our Customer Service Management team on any coaching opportunities to ensure proper training is provided. We expect all our valued customers to get courteous service and we're upset when this doesn't happen. Thank you for bringing this to our attention.I would like to inform you that our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changes. I hope that you would understand that being a retailer we are totally dependent on our suppliers for the supply.Please know instances like this one are rare, however, occasionally an inventory delay from will cause the item’s delivery date to be pushed back. I know this explanation has been mentioned to you previously, and doesn’t solve your problem. There are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock available. However I wanted to explain what I feel is the hold up.To help make up for the trouble, I've added a promotional credit of $20 to your amazon account. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding price difference of your order #[redacted]Upon checking, I see that the CSM has adjusted price difference by amount of $15 from $139.99 to $124.99 on October 6, 2015.A detailed summary of your adjusted order, can be found here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope this information helps.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
 
My account has been closed, and so I do not require any other action from the business, however I want to clarify that I did not sign up for a student trial Prime membership in 2015. I did previously have a student membership (full, not trial) but I had cancelled that years ago. Purna also did not address why I was signed up this last December without my permission. I wish it to be abundantly clear that neither time did I sign up for Prime (trial or otherwise) nor did I approve the credit card charge.
Sincerely,[redacted]

I have reviewed the Seller's account and found that the account was terminated by whoever was logged in to the Seller's account on 2-5-17. As the Seller does not believe that they initiated this action, I have forwarded their concern to the appropriate team to investigate whether or not the account...

was compromised and this team will follow up with the Seller if they find that the account was compromised.

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand that your order wasn't delivered on time.I've checked your order#...

[redacted] and see that it was placed on May 17, 2017 with Free shipping.For
free shipping, your order will be delivered within 5-8 business days
once it was shipped out from our fulfillment center. We process and ship
your order in the most cost-efficient way possible so we can pass the
savings on to you in the form of free shipping. This means that we’ll optimize our fulfillment operations by taking a little longer to ship out if necessary. However,
we won't hold on to your order for any particular reason, and we also
won’t delay shipping if that means we’ll miss the delivery promise we’ve
given you.When you select free shipping during checkout, the
final page of our order form displays the estimated date of shipment for
your order. This is only an estimate--your items may ship
sooner. If the date doesn't meet your needs, you can change the shipping
speed before submitting your order. For this order, I see that
this item "Digital Gadgets 4 in 1 Wii Fit Fitness Bundle" was shipped
out on May 26, 2017 and shall be delivered to you within 3-5 business
days.I'm sorry that we can't be able to issue a refund for this
order as this is not placed with prime two day shipping and we haven't
missed the delivery date.Thanks for understanding and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted]
I am rejecting this response because: This has not been an isolated incident. This has happened multiple times with shipping delays. It always shows the item to be in stock, yet it still doesn’t arrive on time. There is no excuse for this, especially when Amazon is the seller and not a third party. Placing blame on the shipping company is fine, and if that’s the case, your company should choose a more reliable carrier. I pay for a prime membership which guarantees me two day shipping and that’s what I expect. Your website even tells me that if I order within a certain time, my item is guaranteed in 2 days. Again, there is no excuse for that.
Sincerely,
[redacted]

Hello [redacted],I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know you did not receive your order on time as per the prime promised...

date. It's also disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Upon checking your order further, I'd like to confirm that refund of $359.28 was issued already on March 11, 2018. I've now issued refund for the remaining amount $23.51 which will be processed to your payment method within 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I responded directly to Amazon's email . I am extremely frustrated with Amazon.  repeatedly sending me links about price matching  which I believe shouldn't apply to an order already made . I don't have any trust in Amazon.  I would never give them any more money or business knowing they could just change the order and decide not to send the item if they felt it . I made an order they sent the wrong item twice . they refuse to send the correct item.  they want to give me refund but I do not accept this resolution . they just keep sending price match links and refuse to resolve the original order . it's absolute bull st . 
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused due to the issues you've had with giveaway's of eBooks and Kindle. As informed earlier, we've forwarded your feedback to the concerned team and please be assured that appropriate actions will be taken to minimize the chances of anything like this happening again.Regarding the Chase reward points, I've contacted our billing team and learn that there was some error in refunding the points back to your account. However, I can confirm that this has been fixed now.Further, I've checked your account details and see that a value of $8.27 has been refunded to your points balance on November 22, 2016. Rest assured it will usually appear within 5 business days.Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
This is not a response. The only thing Amazon did was repeat the specious nonsense they told me prior. One look at my account (I've spent tens of thousands of dollars) makes it patently evident that I'm a normal purchaser. This is being used to commit marketing fraud and artificially elevate the public rating of a product.
I've asked Amazon to reach out to me if it's an honest mistake - computers, after all, aren't perfect. But they have continued to refuse this and keep lazily sending form letters.
This is marketing fraud, plain and simple.
Sincerely,[redacted]

Hello,
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I've reviewed your email and understand that you have placed an order with a debit card and gift card where the...

debit card address does not match.
After contacting our account specialist, It was confirmed that we cannot be able to reopen your amazon account. However, as a one time exception, we have unredeemed the gift card of $300 for you.
You can use this gift card other amazon account. However, I'm sorry that I cannot be able to promise that your orders will be processed with out any issue if you are using a debit card that does not match.
I hope this helps! We look forward seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that your prime orders are getting delayed and this is really not what we want you to...

experience. I
understand that, as a member of Amazon Prime, you expect speedy
delivery for the order you placed while being a part of the membership.I've forwarded this to our shipping team to ensure this not to be repeated on your future orders. To
help resolve this issue, I've issued a full refund of amount $41.80 to
your original payment method and this will get credited in the next 3-5
business days. Once processed, you'll also be able to see the refund
request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted] Rest
assured, We’ll continue working hard to ensure that you receive
accurate service, and to minimize the chances of anything like this
occurring again.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], I'm sorry you did not receive refund for the order, I understand you are upset.In order not to make you...

wait any longer, I've issued a refund of $38.44 to the same payment card that was used to place the order, you will receive the refund with in the next 1-2 business days.These funds will be available for your next order. You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the multiple charges which are available on your...

account. This usually doesn't happen. Upon checking your account I see that you've placed two orders with 3 quantity of timing chains. One order is #[redacted] and the order total is $147.68, the other order is #[redacted] and the order total is $69.66.I also see that we were unable to charge your card on both the orders and you may find multiple authorizations on both the orders. Please understand that we only charge you once for the order. When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations. Orders from our Marketplace sellers may be charged at the time of purchase. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders. It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question. - Settlement Verification Code: [redacted]- Settlement Verification Code: [redacted]- Settlement Verification Code: [redacted]- Settlement Verification Code: [redacted]Regarding the extra items which you've received, as you've received more items that you've ordered you can keep, dispose or donate the items - whichever option is most appropriate and convenient for you.I hope this information helps you in locating the funds. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com