Thank you for the opportunity to respond to Ms***’s concerns regarding account [redacted] Ms [redacted] stated she paid her account balance in full but Conn’s made her pay an extra payment According to our records, Ms [redacted] signed a 32-month retail installment contract on July 5, This contract had a maturity date of March 5, Ms [redacted] agreed to have her minimum monthly payment due on the 19th of each month On August 6, 2014, Ms [redacted] requested a due date change to the 27th of each month We processed the due date change request Additionally, on February 2, 2016, Ms [redacted] requested a second due date change to the 1st of each monthWe processed that request Although the due date changes that were requested were processed, the maturity date of the contract does not change Ms [redacted] made her final payment on March 8, and her account is now closed We have attached a copy of her signed retail installment contract and payment history for her records Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was told by the collection manager that they would reinstate my cash option if I paid the remaining some balance and I did, and now your stating that you will not honor thatYour customer service practices are a disgraceYou are welcome for my past business and I will never use your company againHave a nice day [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to [redacted] complaint After researching his concerns we found there was an error when the concession was submitted which has caused a delay The error has been corrected and the concession is currently processing We ask that *** [redacted] please allow 7-business days to receive his refund in the amount of $ We sincerely apologize to [redacted] for any inconvenience he has experienced during this process If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Jana A [redacted]
Thank you for the opportunity to respond to Mrs***’s additional commentsAs previously stated, Mrs [redacted] elected to have her dishwasher delivered on 11/23/ However, it was installed by someone other than Conn’sWe are unable to determine who caused the damage to the wiresHowever, we will continue to service her unit under the terms and condition of the manufacturer’s warranty If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, LaKena [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Thank you for the opportunity to respond to Mr***’s additional commentsOur records show the last time a Conn’s service technician repaired Mr***’s washer was on 10/20/16; the technician replaced the water valveAs mentioned in our previous response, Mr [redacted] called the following day stating the unit is still leaking waterWe attempted to schedule a new service appointment, however; Mr [redacted] refused further repairsAs of 12/30/16; we have no further records showing that Mr [redacted] has contacted Conn’s service department regarding any further repair needs Again; Mr [redacted] washer does not meet the qualifications for an exchange at this timeHowever; Mr [redacted] may contact our service department at 1-855-266-or scheduled an appointment online at https://www.conns.com/servicerequestto have at technician re-assess his washer If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mr [redacted] s complaintOur records show on 5/30/15, Mr [redacted] purchased the [redacted] dining furniture which consists of eight pieces (table top, table legs and six chairs) and elected to purchase a 48-month FurnitureGard Plan on all piecesMr [redacted] s delivery was scheduled and received in good order on 5/31/ We researched Mr [redacted] s complaint and found he contacted our service department on 6/10/stating the table top has a hump on the wood and the varnish is coming offMrs [redacted] also reported the material was coming off the seat cushion of his chairs exposing the woodA service appointment was scheduled for 6/17/15, during the inspections the serviceman found the table with several scratches and nicks and the vainer liftingThe serviceman also reported that two chairs had fabric coming off After reviewing the serviceman finding and photos provided, Conn’s agreed to issue an exchange for the table and order additional fabric and pads for the two chairsMrs [redacted] new table was delivered and received in good order on 6/24/Our records show prior to receiving the parts to repair the chairs, Mr [redacted] contacted our service department again on 7/1/15, stating the new table he received is doing the same as the previous table Instead of sending a serviceman out to reassess the table, on 7/2/Conn’s agreed to issue an exchange only under the Terms and Condition of manufacturer’s warranty to re-select and also included all six chairs as a gesture of goodwillMr [redacted] received a store credit in the amount of $(which is the original amount paid) to re-select any furniture prices We attempted to contact Mr [redacted] on 8/31/to discuss his concern but we were unsuccessful and left a voice message to return our callAfter further reviewing Mr [redacted] service history, Conn’s has agreed to return the dining set an issue a full refundMr [redacted] is currently scheduled to have his item picked up by Conn’s delivery team on 9/1/Mr [redacted] may visit his nearest Conn’s to process the refund back to the [redacted] Card used to make his initial purchaseWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mrs***’s complaint We appreciate Mrs [redacted] bringing her concerns to our attention As of 12/07/15, Mrs [redacted] has been contacted and we have come to a mutual agreementIf we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358-1252Kind regards,Jana A [redacted]
Thank you for the opportunity to respond to MsConsuelo’s concerns regarding account *** MsCardenas stated she and her husband returned some items and she believes the contract should have been re-written According to our records, MrCardenas signed a 36-month Promissory Note and security agreement on November 20, MrCardenas returned the washing machine and dryer and invoice credits in the amounts of $and $were applied to the account on January 3, Conn’s respectfully disagrees that the contract should be re-written as the credits were applied to the account We have included a copy of MrCardenas’ payment history for his records Although MrCardenas’ minimum monthly payment will not change, the credits were applied to the accountWe have included a copy of MrCardenas’ signed promissory note and security agreement and payment history for his records Conn’s values Mrand MrsCardenas as customers and appreciates them for bringing their concerns to our attention
Thank you for the opportunity to respond to Mrs***’ complaintOur records show on 10/29/16; Mrs [redacted] purchase a [redacted] washer and dryer retailed at $each but buy the items for the sales price of $eachWe contacted the store manager regarding Mrs***’ complaint and found Mrs***' came into the store during our Black Friday promotional offer to take advantage of Conn’s price guarantee on both her washer and dryerMrs [redacted] was made aware that our price guarantee does not apply to our Black Friday ads as this is an additional promotional offerWe were able to verify that within Mrs***’ 30-days of purchase, both models were listed in our regular sales ad for $eachTherefore; we agreed to issue a credit of $to Mrs***’ account although the deal expired.At this time we are unable to honor Mrs***'s request; Conn's Price Guarantee states: Low Price Guarantee; We want you to be confident in your purchase from Conns HomePlusIf you find the same item advertised in the weekly print ad at an established retailer (excluding Internet-only competitors) within days of your purchase, we'll match it*No questions, no hasslesIt's that easy.*Includes in-stock products only and those without other promotional, finance or clearance offersPrice match policy does not apply to computersIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards,Dyeisha [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I called the number provided and was told I can go to any Conns store and pick up the rails I will be going to Thornton store to request the Rails for Java BedI have had problems in the past with a previos bed and I was told they don't carry rails so I would like to request that if this happens like it did in the past and I got the run around than I would like a full refund of this specific Bed
Revdex.com: This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/8/and assigned ID [redacted] Sent: Monday, June 26, 12:PM Subject: Complaint ID [redacted] The company finally made an gesture last week, allowing that I could send that unit back or a store credit toward the purchase a new oneNo compensation for our expenses, or inconvenience as usual, but as I was in dire need of some resolution, I accepted this arrangement In summation, the [redacted] I bought, with yr warranty died, destroying $in food, since I didn't get any reply from them for over a week, I spent $to rent a refrigerator in the meantime, and then when they DID respond, it cost me over $to get a replacement refrigerator So while it technically IS "resolved", I still am out $due to the failure of the item Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The the fraud department has not respond to my phone calls or called me back I've left numerous messages so the fraud department can call me at [redacted] Regards,
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) that we did not show up for her scheduled appointment Our investigation reveals that: 1) Ms [redacted] was scheduled for a remote technician to diagnose her unit on 5/18/over the phone Our records show on 4/25/17, Ms [redacted] purchased the [redacted] living room furniture and received a free 50” [redacted] with her qualified purchaseWe show Ms [redacted] elected to purchase a 49-month Repair Service Agreement with Accidental Damage Coverage Plan for her televisionMs [redacted] ’s items were delivered and signed acknowledging they were received in good order on 4/27/ We reviewed Ms [redacted] ’s complaint and found that on 5/15/17, she requested service for her television using our online service portalOur record show Ms [redacted] contacted our Service Department on 5/18/stating she received an email confirming she had a service appointment todayHowever, Ms [redacted] was advised that her appointment was scheduled for a remote technician to contact her today between 8-pm in an attempt to diagnose the unit by phoneMs [redacted] requested that a technician came out to her residence that day to assess the unit but was informed that our first available date for an in home inspection was 5/19/Ms [redacted] requested her service appointment to be scheduled for 5/26/upon inspected the technician found the boards needed to be replaced Once the parts became available, we attempted to complete the repair, but the parts did not repair the television We have contacted the manufacture on Ms [redacted] s’ behalf, and they have agreed to exchange the television We attempted to contact Ms [redacted] on 6/13/to inform her of the approval, but we were unable to reach her at the time Ms [redacted] may visit her nearest store to initiate the exchange and schedule delivery Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to Mrs [redacted] ’s additional commentsAs mentioned in Mrs [redacted] ’s original response; Mrs [redacted] originally selected a mattress that came with a 120-DayTrial Comfort Guarantee which is offered by the manufacturerHowever, Mr [redacted] informed the sales representative that he was not comfortable with the price of that mattress and selected a different mattress ( [redacted] Plush Queen) which is not included in the 120-day trialOur records show the mattress was delivered and received in good order on5/7/16; no issues were reported at the time of deliveryOn6/28/16, we were contacted by Mr [redacted] ;stating the mattress had springs popping and black residue on both sidesA service appointment was scheduled for7/2/16; during this inspection the serviceman found the mattress was soiled and had a ¼” body impression.Conn’s agreed to issuean in-store credit for up to $719.99to re-select.Mrs [redacted] has been made aware that she may visit her nearest Conn’s to initiate the exchange.In regards to Mrs [redacted] ’s concerns for her furniture; we show on6/23/16she purchased the [redacted] living room furniture which consists of three pieces sofa, loveseat and wedgeMrs [redacted] ’s delivery was scheduled for6/24/16; on the day of delivery Mr [redacted] was contacted and made aware that delivery was running behind the scheduled time but would still be completedHowever; Mr [redacted] requested to have the delivery re-scheduled for6/26/Upon delivery all items were signed acknowledging they were received in good order.We show Mrs [redacted] s contacted our delivery team on6/28/16stating there is a hump in the sofa.Conn’s delivery team returned to Mrs [redacted] ’s home on7/1/16to inspect the sofa.Although no damages were found we agreed to issue an even exchange on the sofa as a gesture of goodwill however; Mr [redacted] declined the offer and requested to return all furniture piece.Mrs [redacted] has been reminded that Conn’s has a NO Return & Exchange Policy on all furniture however; we are willing to exchange the sofa only.Again, we are unable to honor Mrs [redacted] ’s request to return all furniture; Conn’s has a NO Return & Exchange Policy on furnitureMrs [redacted] may visit her nearest Conn’s to initiate the exchanges.Conn’s has made several attempts to address the various concerns that Mr& Mrs [redacted] has brought to our attentionIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358-Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mr [redacted] complaint Our records show on 12/13/15, Mr [redacted] purchased a [redacted] (Course Super) king mattress that came with a limited manufacturer warranty and (2) [redacted] (Motion Perfect2) KG/TWN XL adjustable bases with a 36-month Furnituregard Plan on both bases We confirmed Mr [redacted] mattress qualified for [redacted] 120-Day Comfort Guarantee (In Home Trial) Mr [redacted] signed invoice indicates at the time of purchase he acknowledged he was provided a copy of Conn’s Return and Exchange Policy which states: No Returns/Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **Mr [redacted] elected to have his items delivered; which was completed on12/19/ We researched Mr [redacted] complaint and found he contacted us on12/28/regarding his mattress; stating the unit had a lump in the middle A service call was scheduled; during the inspection the serviceman found the mattress had a hump in the middle running length of the bed and felt like a hole was in the material on each side of the bed We show Mr [redacted] contacted us on 1/27/16; Mr [redacted] was reminded that his mattress qualified for [redacted] Comfort Guarantee and he would need to contact his local Conn’s for further assistance After further review we found an exchange was approved on2/05/under the Terms and Conditions of the manufacturer warranty Mr [redacted] was issued a credit up to the original amount he paid which was $1,to reselect a new mattress Mr [redacted] may visit his nearest Conn’s location to reselect and schedule delivery In regards to Mr [redacted] adjustable bases; we are unable to exchange the bases Conn’s has a No Return and Exchange Policy on furniture and mattress unless inspected by a Conn’s Service Technician and is found to have a manufacturer’s defect If Mr [redacted] is in need of service on for his adjustable bases; he may contact [redacted] at [redacted] to schedule an appointment If we may be of further assistance, Mr [redacted] may contact our Customer Service department at [redacted] Kind regards, J [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s additional comments As mentioned in Ms [redacted] ’s original response that was received on 2/27/18; on 7/04/Ms [redacted] purchased a [redacted] Counter table that consisted of a table top and leg along with (4) [redacted] cherry counter chairs An exchange was later approved on 6/14/due to the table being uneconomical to repair Ms [redacted] was given a in-store credit up to the original amount she paid on her dinette table (top and leg) which was $to reselect a new dinette table Ms [redacted] has been advised on multiple occasions that we are unable to issue an exchange on her chairs, since she did not originally purchase the table and chairs as a set and no service issues were reported with her chairs Ms [redacted] may contact Conn’s service department at 1-855-266-to schedule an appointment to have her chairs assessed In regards to Ms [redacted] ’s loveseat; she is scheduled to be assessed on 3/12/ Once the serviceman assess her loveseat and we receive his service report; we will be able to determine what further action is needed Again, at this time we are unable to honor Ms [redacted] ’s request to exchange her chairs Ms [redacted] has been approved for an in-store credit up to the original amount she paid on her dinette table (top and leg) which was $to reselect a new dinette table She may visit her local Conn’s location to initiate her exchange Conn’s value Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc
We ask that Ms [redacted] contact us so we may validate the information so we may research your concerns furtherIf Ms [redacted] would like to provide additional information by contacting our customer service department at 877-358-1252, we will be happy to research her concerns furtherConn's appreciates Ms [redacted] for bringing her concerns to our attention
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you Revdex.com for fixing this problemSince they are willing to close this account fix my credit and leave me with a balance I except thisThank you also Conn's Relation dept
Thank you for the opportunity to respond to Mr***'s additional commentsAfter further review our records show Mr [redacted] service order was cancelled in our systemHowever; we were able to confirm with our service technician that he did inspect Mr [redacted] washer on 3/8/and found that the washer was up to manufacturer's specification, no defect was foundAs mentioned in our previous response, the technician reported that the small amount of water left in the dispenser after a washing cycle is normalThe technician also suggest leaving the door of the washer opened slightly after the wash cycle to allowthe water to dry or wipe the unit dryAgain, Mr [redacted] has not contacted our service department regarding any further repair needs to his washer since the unit was last inspected on 3/8/If Mr [redacted] is in need of service he may contact our Service Department at 1-855-266-to schedule an appointment.At this time Mr***'s washer does not meet the qualification for an exchange
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As I previously stated a number of times, I did in fact sign up for the unemployment insurance and have attached my copy of the paper that shows this informationI am not asking for it to be "added" at this point all I am asking for if you to honor what the original contract showsI have requested a number of times for someone to contact me regarding this even thru here and yet you seem to refuse to contact me and I do not understand why that isagain PLEASE contact me regarding this so that we may rectify this situationmy phone number is [redacted] I have again attached a copy of my paper work that shows I did in fact sign up for this insurance and this has been previously submitted to you twice now for your review.Also on a side note I again called the location where I purchased my items and "pretended" to be looking at buying a laptop and asked about the insurance and was AGAIN told my a salesman that all the insurance INCLUDING unemployment insurance comes with the purchase (which is exactly what I was told when purchasing my equipment) Regards,
Thank you for the opportunity to respond to Ms***’s concerns regarding account [redacted] Ms [redacted] stated she paid her account balance in full but Conn’s made her pay an extra payment According to our records, Ms [redacted] signed a 32-month retail installment contract on July 5, This contract had a maturity date of March 5, Ms [redacted] agreed to have her minimum monthly payment due on the 19th of each month On August 6, 2014, Ms [redacted] requested a due date change to the 27th of each month We processed the due date change request Additionally, on February 2, 2016, Ms [redacted] requested a second due date change to the 1st of each monthWe processed that request Although the due date changes that were requested were processed, the maturity date of the contract does not change Ms [redacted] made her final payment on March 8, and her account is now closed We have attached a copy of her signed retail installment contract and payment history for her records Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was told by the collection manager that they would reinstate my cash option if I paid the remaining some balance and I did, and now your stating that you will not honor thatYour customer service practices are a disgraceYou are welcome for my past business and I will never use your company againHave a nice day [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to [redacted] complaint After researching his concerns we found there was an error when the concession was submitted which has caused a delay The error has been corrected and the concession is currently processing We ask that *** [redacted] please allow 7-business days to receive his refund in the amount of $ We sincerely apologize to [redacted] for any inconvenience he has experienced during this process If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Jana A [redacted]
Thank you for the opportunity to respond to Mrs***’s additional commentsAs previously stated, Mrs [redacted] elected to have her dishwasher delivered on 11/23/ However, it was installed by someone other than Conn’sWe are unable to determine who caused the damage to the wiresHowever, we will continue to service her unit under the terms and condition of the manufacturer’s warranty If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, LaKena [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Thank you for the opportunity to respond to Mr***’s additional commentsOur records show the last time a Conn’s service technician repaired Mr***’s washer was on 10/20/16; the technician replaced the water valveAs mentioned in our previous response, Mr [redacted] called the following day stating the unit is still leaking waterWe attempted to schedule a new service appointment, however; Mr [redacted] refused further repairsAs of 12/30/16; we have no further records showing that Mr [redacted] has contacted Conn’s service department regarding any further repair needs Again; Mr [redacted] washer does not meet the qualifications for an exchange at this timeHowever; Mr [redacted] may contact our service department at 1-855-266-or scheduled an appointment online at https://www.conns.com/servicerequestto have at technician re-assess his washer If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mr [redacted] s complaintOur records show on 5/30/15, Mr [redacted] purchased the [redacted] dining furniture which consists of eight pieces (table top, table legs and six chairs) and elected to purchase a 48-month FurnitureGard Plan on all piecesMr [redacted] s delivery was scheduled and received in good order on 5/31/ We researched Mr [redacted] s complaint and found he contacted our service department on 6/10/stating the table top has a hump on the wood and the varnish is coming offMrs [redacted] also reported the material was coming off the seat cushion of his chairs exposing the woodA service appointment was scheduled for 6/17/15, during the inspections the serviceman found the table with several scratches and nicks and the vainer liftingThe serviceman also reported that two chairs had fabric coming off After reviewing the serviceman finding and photos provided, Conn’s agreed to issue an exchange for the table and order additional fabric and pads for the two chairsMrs [redacted] new table was delivered and received in good order on 6/24/Our records show prior to receiving the parts to repair the chairs, Mr [redacted] contacted our service department again on 7/1/15, stating the new table he received is doing the same as the previous table Instead of sending a serviceman out to reassess the table, on 7/2/Conn’s agreed to issue an exchange only under the Terms and Condition of manufacturer’s warranty to re-select and also included all six chairs as a gesture of goodwillMr [redacted] received a store credit in the amount of $(which is the original amount paid) to re-select any furniture prices We attempted to contact Mr [redacted] on 8/31/to discuss his concern but we were unsuccessful and left a voice message to return our callAfter further reviewing Mr [redacted] service history, Conn’s has agreed to return the dining set an issue a full refundMr [redacted] is currently scheduled to have his item picked up by Conn’s delivery team on 9/1/Mr [redacted] may visit his nearest Conn’s to process the refund back to the [redacted] Card used to make his initial purchaseWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mrs***’s complaint We appreciate Mrs [redacted] bringing her concerns to our attention As of 12/07/15, Mrs [redacted] has been contacted and we have come to a mutual agreementIf we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358-1252Kind regards,Jana A [redacted]
Thank you for the opportunity to respond to MsConsuelo’s concerns regarding account *** MsCardenas stated she and her husband returned some items and she believes the contract should have been re-written According to our records, MrCardenas signed a 36-month Promissory Note and security agreement on November 20, MrCardenas returned the washing machine and dryer and invoice credits in the amounts of $and $were applied to the account on January 3, Conn’s respectfully disagrees that the contract should be re-written as the credits were applied to the account We have included a copy of MrCardenas’ payment history for his records Although MrCardenas’ minimum monthly payment will not change, the credits were applied to the accountWe have included a copy of MrCardenas’ signed promissory note and security agreement and payment history for his records Conn’s values Mrand MrsCardenas as customers and appreciates them for bringing their concerns to our attention
Thank you for the opportunity to respond to Mrs***’ complaintOur records show on 10/29/16; Mrs [redacted] purchase a [redacted] washer and dryer retailed at $each but buy the items for the sales price of $eachWe contacted the store manager regarding Mrs***’ complaint and found Mrs***' came into the store during our Black Friday promotional offer to take advantage of Conn’s price guarantee on both her washer and dryerMrs [redacted] was made aware that our price guarantee does not apply to our Black Friday ads as this is an additional promotional offerWe were able to verify that within Mrs***’ 30-days of purchase, both models were listed in our regular sales ad for $eachTherefore; we agreed to issue a credit of $to Mrs***’ account although the deal expired.At this time we are unable to honor Mrs***'s request; Conn's Price Guarantee states: Low Price Guarantee; We want you to be confident in your purchase from Conns HomePlusIf you find the same item advertised in the weekly print ad at an established retailer (excluding Internet-only competitors) within days of your purchase, we'll match it*No questions, no hasslesIt's that easy.*Includes in-stock products only and those without other promotional, finance or clearance offersPrice match policy does not apply to computersIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards,Dyeisha [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I called the number provided and was told I can go to any Conns store and pick up the rails I will be going to Thornton store to request the Rails for Java BedI have had problems in the past with a previos bed and I was told they don't carry rails so I would like to request that if this happens like it did in the past and I got the run around than I would like a full refund of this specific Bed
Revdex.com: This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/8/and assigned ID [redacted] Sent: Monday, June 26, 12:PM Subject: Complaint ID [redacted] The company finally made an gesture last week, allowing that I could send that unit back or a store credit toward the purchase a new oneNo compensation for our expenses, or inconvenience as usual, but as I was in dire need of some resolution, I accepted this arrangement In summation, the [redacted] I bought, with yr warranty died, destroying $in food, since I didn't get any reply from them for over a week, I spent $to rent a refrigerator in the meantime, and then when they DID respond, it cost me over $to get a replacement refrigerator So while it technically IS "resolved", I still am out $due to the failure of the item Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The the fraud department has not respond to my phone calls or called me back I've left numerous messages so the fraud department can call me at [redacted] Regards,
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) that we did not show up for her scheduled appointment Our investigation reveals that: 1) Ms [redacted] was scheduled for a remote technician to diagnose her unit on 5/18/over the phone Our records show on 4/25/17, Ms [redacted] purchased the [redacted] living room furniture and received a free 50” [redacted] with her qualified purchaseWe show Ms [redacted] elected to purchase a 49-month Repair Service Agreement with Accidental Damage Coverage Plan for her televisionMs [redacted] ’s items were delivered and signed acknowledging they were received in good order on 4/27/ We reviewed Ms [redacted] ’s complaint and found that on 5/15/17, she requested service for her television using our online service portalOur record show Ms [redacted] contacted our Service Department on 5/18/stating she received an email confirming she had a service appointment todayHowever, Ms [redacted] was advised that her appointment was scheduled for a remote technician to contact her today between 8-pm in an attempt to diagnose the unit by phoneMs [redacted] requested that a technician came out to her residence that day to assess the unit but was informed that our first available date for an in home inspection was 5/19/Ms [redacted] requested her service appointment to be scheduled for 5/26/upon inspected the technician found the boards needed to be replaced Once the parts became available, we attempted to complete the repair, but the parts did not repair the television We have contacted the manufacture on Ms [redacted] s’ behalf, and they have agreed to exchange the television We attempted to contact Ms [redacted] on 6/13/to inform her of the approval, but we were unable to reach her at the time Ms [redacted] may visit her nearest store to initiate the exchange and schedule delivery Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to Mrs [redacted] ’s additional commentsAs mentioned in Mrs [redacted] ’s original response; Mrs [redacted] originally selected a mattress that came with a 120-DayTrial Comfort Guarantee which is offered by the manufacturerHowever, Mr [redacted] informed the sales representative that he was not comfortable with the price of that mattress and selected a different mattress ( [redacted] Plush Queen) which is not included in the 120-day trialOur records show the mattress was delivered and received in good order on5/7/16; no issues were reported at the time of deliveryOn6/28/16, we were contacted by Mr [redacted] ;stating the mattress had springs popping and black residue on both sidesA service appointment was scheduled for7/2/16; during this inspection the serviceman found the mattress was soiled and had a ¼” body impression.Conn’s agreed to issuean in-store credit for up to $719.99to re-select.Mrs [redacted] has been made aware that she may visit her nearest Conn’s to initiate the exchange.In regards to Mrs [redacted] ’s concerns for her furniture; we show on6/23/16she purchased the [redacted] living room furniture which consists of three pieces sofa, loveseat and wedgeMrs [redacted] ’s delivery was scheduled for6/24/16; on the day of delivery Mr [redacted] was contacted and made aware that delivery was running behind the scheduled time but would still be completedHowever; Mr [redacted] requested to have the delivery re-scheduled for6/26/Upon delivery all items were signed acknowledging they were received in good order.We show Mrs [redacted] s contacted our delivery team on6/28/16stating there is a hump in the sofa.Conn’s delivery team returned to Mrs [redacted] ’s home on7/1/16to inspect the sofa.Although no damages were found we agreed to issue an even exchange on the sofa as a gesture of goodwill however; Mr [redacted] declined the offer and requested to return all furniture piece.Mrs [redacted] has been reminded that Conn’s has a NO Return & Exchange Policy on all furniture however; we are willing to exchange the sofa only.Again, we are unable to honor Mrs [redacted] ’s request to return all furniture; Conn’s has a NO Return & Exchange Policy on furnitureMrs [redacted] may visit her nearest Conn’s to initiate the exchanges.Conn’s has made several attempts to address the various concerns that Mr& Mrs [redacted] has brought to our attentionIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358-Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mr [redacted] complaint Our records show on 12/13/15, Mr [redacted] purchased a [redacted] (Course Super) king mattress that came with a limited manufacturer warranty and (2) [redacted] (Motion Perfect2) KG/TWN XL adjustable bases with a 36-month Furnituregard Plan on both bases We confirmed Mr [redacted] mattress qualified for [redacted] 120-Day Comfort Guarantee (In Home Trial) Mr [redacted] signed invoice indicates at the time of purchase he acknowledged he was provided a copy of Conn’s Return and Exchange Policy which states: No Returns/Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **Mr [redacted] elected to have his items delivered; which was completed on12/19/ We researched Mr [redacted] complaint and found he contacted us on12/28/regarding his mattress; stating the unit had a lump in the middle A service call was scheduled; during the inspection the serviceman found the mattress had a hump in the middle running length of the bed and felt like a hole was in the material on each side of the bed We show Mr [redacted] contacted us on 1/27/16; Mr [redacted] was reminded that his mattress qualified for [redacted] Comfort Guarantee and he would need to contact his local Conn’s for further assistance After further review we found an exchange was approved on2/05/under the Terms and Conditions of the manufacturer warranty Mr [redacted] was issued a credit up to the original amount he paid which was $1,to reselect a new mattress Mr [redacted] may visit his nearest Conn’s location to reselect and schedule delivery In regards to Mr [redacted] adjustable bases; we are unable to exchange the bases Conn’s has a No Return and Exchange Policy on furniture and mattress unless inspected by a Conn’s Service Technician and is found to have a manufacturer’s defect If Mr [redacted] is in need of service on for his adjustable bases; he may contact [redacted] at [redacted] to schedule an appointment If we may be of further assistance, Mr [redacted] may contact our Customer Service department at [redacted] Kind regards, J [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s additional comments As mentioned in Ms [redacted] ’s original response that was received on 2/27/18; on 7/04/Ms [redacted] purchased a [redacted] Counter table that consisted of a table top and leg along with (4) [redacted] cherry counter chairs An exchange was later approved on 6/14/due to the table being uneconomical to repair Ms [redacted] was given a in-store credit up to the original amount she paid on her dinette table (top and leg) which was $to reselect a new dinette table Ms [redacted] has been advised on multiple occasions that we are unable to issue an exchange on her chairs, since she did not originally purchase the table and chairs as a set and no service issues were reported with her chairs Ms [redacted] may contact Conn’s service department at 1-855-266-to schedule an appointment to have her chairs assessed In regards to Ms [redacted] ’s loveseat; she is scheduled to be assessed on 3/12/ Once the serviceman assess her loveseat and we receive his service report; we will be able to determine what further action is needed Again, at this time we are unable to honor Ms [redacted] ’s request to exchange her chairs Ms [redacted] has been approved for an in-store credit up to the original amount she paid on her dinette table (top and leg) which was $to reselect a new dinette table She may visit her local Conn’s location to initiate her exchange Conn’s value Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc
We ask that Ms [redacted] contact us so we may validate the information so we may research your concerns furtherIf Ms [redacted] would like to provide additional information by contacting our customer service department at 877-358-1252, we will be happy to research her concerns furtherConn's appreciates Ms [redacted] for bringing her concerns to our attention
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you Revdex.com for fixing this problemSince they are willing to close this account fix my credit and leave me with a balance I except thisThank you also Conn's Relation dept
Thank you for the opportunity to respond to Mr***'s additional commentsAfter further review our records show Mr [redacted] service order was cancelled in our systemHowever; we were able to confirm with our service technician that he did inspect Mr [redacted] washer on 3/8/and found that the washer was up to manufacturer's specification, no defect was foundAs mentioned in our previous response, the technician reported that the small amount of water left in the dispenser after a washing cycle is normalThe technician also suggest leaving the door of the washer opened slightly after the wash cycle to allowthe water to dry or wipe the unit dryAgain, Mr [redacted] has not contacted our service department regarding any further repair needs to his washer since the unit was last inspected on 3/8/If Mr [redacted] is in need of service he may contact our Service Department at 1-855-266-to schedule an appointment.At this time Mr***'s washer does not meet the qualification for an exchange
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As I previously stated a number of times, I did in fact sign up for the unemployment insurance and have attached my copy of the paper that shows this informationI am not asking for it to be "added" at this point all I am asking for if you to honor what the original contract showsI have requested a number of times for someone to contact me regarding this even thru here and yet you seem to refuse to contact me and I do not understand why that isagain PLEASE contact me regarding this so that we may rectify this situationmy phone number is [redacted] I have again attached a copy of my paper work that shows I did in fact sign up for this insurance and this has been previously submitted to you twice now for your review.Also on a side note I again called the location where I purchased my items and "pretended" to be looking at buying a laptop and asked about the insurance and was AGAIN told my a salesman that all the insurance INCLUDING unemployment insurance comes with the purchase (which is exactly what I was told when purchasing my equipment) Regards,