Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolutionSo I have furniture that I and my family cant use anymoreI still have to make paymentsIt claims that they have good record and high quality productLeather furniture is supposed to last more than years Basically , even I had warranty or any protection, still conns wouldn't do anything about my situationIt doesn't make any senseI will be posting review with pictures, so at least future customers will be aware of your quality//customer serviceAs the company you should be ashamed of your actionsAnother words you dont care about your customersBut I am not going to be your customer anymore and warn others tooThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The action that was taken to repair the refrigerator was finally done - now noise has started - and I have called again for a second repairThe attached file has note and correspondence with both Conn's and [redacted] Currenlty waiting on reimbursement of food claim - covered by extended warranty - and additional repair
Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she received calls outside our calling hours Due to a system issue, some customers received calls outside the calling hours of 8am-9pm on June 29, Conn’s sincerely apologizes for any inconvenience [redacted] experienced due to this matter We worked diligently to correct the system issue to insure this will not happen in the future Conn’s values [redacted] as a customer and appreciates her for bringing this matter to our attention Thank you, Cheryle S [redacted]
Revdex.com: This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/1/and assigned ID [redacted] Regards,
Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Mrs [redacted] ’ has been contacted and her concerns have been addressed If we may be of further assistance, Mrs [redacted] ’ may contact our Customer Service Department at ###-###-#### Kind regards, Kathryn [redacted] Customer Relations 9/28/ Complaint I have three consumer accounts with Conn's and was offered a consolidation, paperwork was sent out to me on 7/13/15, various documents requiring my signature, including a new contract with new payment date and payment amount (but not a new account number)The directions stated to sign, date and FAX back to them which I did on 7/23/at 8:45am in the morningI did not hear a thing from them as to the status and on 8/5/I called customer service (knowing the payment for the consolidation was due on the 8th of every month) inquiring on the status and what my new account number was, I could not get this information, all that anyone has been able to tell me is that my account was in the Consolidation department and I should hear something soonThis does not stop the collection calls, every day, to times a day on the three accounts that were showing past due, but NO ONE could give me an update on the Consolidation and with it being in that department you do not have to make a payment till the consolidation is completeLast week I get a call that the Consolidation was canceled because I did not get it to them in a timely manner(please look back at my dates above and I have paper proof) and I owed all back payments, late fees and interest and until that was done I could not be considered for a consolidationWell, as of Tuesday September 15th, I was offered an amount to get caught up and current and would like to start the consolidation process again but all the phone numbers I have been given have been bogus, two of them went to full mailboxes and the other to a poor guy in their IT department named Mike who had no clue on to who I needed to callIt is very obvious this company has no concern for it's customers, really does not care how we are treated or mistreated, I did requested to talk to supervisors when I would answer one of the relentless collection calls, they were of no help as well, this should have been a simple matter, all documents including a new contract were signed and sent back per their instruction and requestI am starting to think there is no such thing as a Consolidation Department Desired Resolution I would like to be contacted by someone in the Consolidation Department who will take care of the following: I want my account to be consolidated and my monthly payment reduced as per the original contract and give me their direct line and email information so I can communicate with them Consumer Business Dialog
Thank you for the opportunity to respond to Mrs***’s complaintAfter researching Mrs***’s complaint we found her issue has been addressed directly with the district managerWe appreciate Mrs [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience she experienced during this processIf we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Of course I was made aware that my time is not guaranteed, however this is unexpectableI am the customer and I paying you money! You are impossible to work with and all of the blame is passed on to the customer! [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she asked her sales associate not to put insurance on her account, but when she looked at her contract when she got home, insurance was listed According to our records, [redacted] signed a 30-month retail installment contract on June 19, This contract included [redacted] signature accepting credit life, credit disability, involuntary unemployment insurance, and property insurance [redacted] also signed a Freedom to choose page and a General information page explaining the terms of the insurance On July 15, 2015, [redacted] contacted our insurance department and requested the insurance be canceled on her account At that time, the credit life, disability and unemployment insurance was canceled and an insurance credit in the amount of $was credited to [redacted] ***’s accountPlease note, when an insurance credit is applied to an account, the amount is credited to the balance, but the minimum monthly payment does not change We requested a copy of [redacted] in order to remove the property insurance from the account Due to this being a secured retail installment contract, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full In the event [redacted] has an alternative insurance policy, she is able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present date Once [redacted] sends in a copy of her homeowner’s or renter’s insurance declaration page, we will be happy to remove the property insurance from her account We appreciate [redacted] bringing her concerns to our attention We have included a copy of her signed retail installment contract, Freedom to Choose page, General Information page, and payment history for her records Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated this account is supposed to be closed; however, he is receiving collection calls regarding the balance According to our records, account [redacted] is in process of closing We ask that Mr [redacted] please allow 7- business days for processing We have placed a temporary cease communications on the telephone numbers associated with the account to prevent further collection efforts Conn’s values Mr [redacted] as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter Thank you,Cheryle [redacted]
Thank you for the opportunity to respond to MrsS [redacted] concerns We researched MrsS [redacted] dispute and confirmed she was offered a $ concession for the damage that was found at the time of delivery There was a processing error and MrsS [redacted] concession had not been applied to her invoice MrsS [redacted] has been contacted regarding her experience and the error has been corrected MrsS [redacted] will receive $total credits to her account which will post to her account within the next 3-business daysWe sincerely apologize for any inconvenience MrsS [redacted] has experienced during this process If we may be of further assistance, MrsS [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Kathryn J***
Thank you for the opportunity to respond to [redacted] complaint Our records show on 6/11/16, [redacted] purchased a [redacted] bedroom set which consisted of four pieces (headboard, footboard, rails, and chest) with a limited 1-year manufacturer’s warranty on all four pieces [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: No Returns/Exchanges on – Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** [redacted] elected to have her items delivered; which was completed on 6/12/ [redacted] signed her delivery receipt acknowledging all her items were received in good order and that she thoroughly inspected her merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the delivery.We researched [redacted] complaint and found she contacted us our Customer Service Department via email; regarding the [redacted] dresser which was not available After further review we found the purchase of the [redacted] dresser was purchase under another party (Shanett ***) [redacted] invoice consisted of an [redacted] dresser that came with a limited 1-year manufacturer’s warranty Mrs [redacted] elected to pick up the dresser from our Charlotte warehouse # We show [redacted] contacted us on 7/04/16; stating the draw was broken on the dresser and the left hinge had broken off Our records indicated that we attempted to contact [redacted] and Mrs [redacted] on multiple occasions dated from 7/05/16, 7/07/16, and 7/08/to schedule an appointment; but due to no response/no contact the service order was closed.At this time we are unable to honor [redacted] request to refund her delivery fee of $149.99; we have no records on file indicating the items purchased on 6/11/were delivered damaged and we have no service calls on file regarding those items In regards to the dresser that was purchased under Mrs***; she will need to contact our service department at 1-855-266-to schedule an appointment and have the dresser assessed If we may be of further assistance, [redacted] may contact Customer Service Department at 1-877-358- Kind regards, Jana [redacted] Customer Relations
Thank you for the opportunity to respond to Mr [redacted] concerns regarding account [redacted] Mr [redacted] stated insurance was added to his account that he did not want According to our records, Mr [redacted] signed a 30-month retail installment contract on January 21, That contract included a 6-month no-interest financing promotion(“cash-option”) On April 3, Mr [redacted] received an invoice credit in the amount of $for the retail service agreement On April 15, 2015, Mr [redacted] received an additional invoice credit in the amount of $for the insurance Mr [redacted] missed his “Cash-option” payoff amount by $ On July 30, 2015, Mr [redacted] made the payment of $and we agreed to honor the terms of his “cash-option and close his account As of September 16, 2015, Mr [redacted] ’s account has been closed with a zero balance We have included a copy of his payment history for his records We value Mr [redacted] as a customer and appreciate him for bringing his concerns to our attention Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s complaintAfter researching Mr [redacted] ’s complaint we found that his issue has been addressedOur records show as of 7/30/15, Mr [redacted] has received all parts for the bunk bed and Conn’s delivery team was able to successfully assemble the unitWe sincerely apologize for any inconvenience Mr [redacted] experienced as a result of delayIf we may be of further assistance, Mr [redacted] may contact our Customer Service department at 1-877-358-Kind regards, Dyeisha W [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, first of all I never stated that I was a ware it was as is I [redacted] [redacted] was never told or made aware that it was as is In fact after calling another Conn's store we found out Conn's had still in the box at there warehouse Myself and miss [redacted] where led to believe it was the last television in that model period I would like to know where is prof written or verbally told or give to Miss [redacted] or [redacted] ***a copy of Miss [redacted] 's receipt indicating notthing stating a as is item or to be sold as is In my mind and Miss [redacted] 's mind, this issue is not resolvedWhat we both are looking for at this time is written apologies from corporate office the store managers and the sales person, to include the hdmi cable and the 3D glass that come in the box with the television set
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) She contacted us for repair or exchange for her washer but has not received a resolution; and 2) She is requesting an exchange on her washer Our investigation reveals that: 1) Ms [redacted] washer was repaired by the manufacturer on 7/16/17; 2) At this time Ms [redacted] ’s washer does not meet the qualifications for an exchange Our records show on 6/3/17, Ms [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanMs [redacted] elected to pick up her items from our Denver warehouse on 6/5/ We researched Ms [redacted] ’s complaint and found that she contacted our service department on 6/28/stating that her washer would not turn off Ms [redacted] ’s service order was canceled with our Conn’s technician because the unit was being serviced by the manufacturer We contacted the manufacturer on Ms [redacted] ’s behalf and confirmed that the unit was successfully repaired on 7/16/ We have no further records showing that Ms [redacted] has contacted us regarding any further issues she is experiencing Conn’s values Ms [redacted] as a customer and appreciates her for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, 1) nobody ever said I had a day exchange, if that were true we would not be in this situation! I was told hours from leaving the store was the exchange policy I did call the 2nd day of bringing the unit home and spoke with a Store Supervisor, Richard, who told me I can will have to set up a service ticket and they will have to approve the exchange at the store I called Service and they told me I would have to pay for the tech to come out, I advised that is not going to happen that I just bought the TV they apologized and stated to have my internet connection checked or upgraded I became irrate and they disconnected the call This issue has been on going since I brought the TV, I upgraded my internet, wirless router and my modem, still the TV is not working, I have called numerous with several departments Currently another service call is set up for this Sat 8/15/due to their Service Tech not showing up and wasitng my time last week This company is truly playing games and passing the buck to many different departments and not taking responisbility for their poor customer service discrepencies and ill service I have statements from an ex employee who wishes to remain annonoymous that says this store in particular re packages returned items and sells them as new I will be speaking to a lawyer if this is not approaitely resolved I am the consumer and should not be treated with such disrespect
Thank you for the opportunity to respond to Ms [redacted] ’s complaint Our records indicate that on 3/18/17Ms [redacted] purchased [redacted] Furniture, [redacted] Table, and six [redacted] Grey Chairs each included a one year limited manufacturer’s warrantyMs [redacted] ’s signed invoice acknowledges that she received a copy of the Return and Exchange policy Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties On 3/20/Ms [redacted] ’s furniture was delivered as promisedAfter reviewing Ms [redacted] complaint, we show that upon delivery one of the chairs was unbalancedOn 3/22/we went back out to delivery an undamaged chairUpon delivery Ms [redacted] informed the delivery team that two other chairs were experiencing issuesOur delivery team has since reached out to Ms [redacted] to go out to repair the chairs with new hardware If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Kristal [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Since I still have not received my check and also I did not get the overdraft fee of dollars either from them this matter is not closed
Thank you for the opportunity to respond Mrs***’s complaint regarding a purchase under the name [redacted] ** Our records show on 6/29/16, Mrs [redacted] purchased a [redacted] high-efficiency washer with a 24-month Repair Service Agreement, a [redacted] high-efficiency electric dryer that came with a limited 1-year manufacturer’s warranty, a [redacted] side by side refrigerator with a 24-month Repair Service Agreement, a [redacted] dishwasher that came with a limited 1-year manufacturer’s warranty, a [redacted] OTR microwave that also came with a limited 1-year manufacturer’s warranty, and accessories Mr [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under manufacturer’s warranty orConn's RSA, Conn's Factory Authorized Service will repair your product according to these warrantiesMr [redacted] received all items on 7/03/We researched Mrs***’s complaint and found that Mr [redacted] contacted us on 9/02/regarding his dishwasher; stating the unit was displaying error code “AE” A service call was scheduled, however we were later contacted on 9/07/and advised that service was no longer needed On 10/19/16, Mr [redacted] contacted us regarding his washer; stating the unit was leaking A service call was scheduled; during the inspection the technician found parts needed to be replaced On 11/03/16, the technician completed Mr***’s repairs; by replacing the door gasket On 12/13/16, Mr [redacted] contacted us regarding his washer and dishwasher; stating the washer was leaking and the dishwasher was making a loud noise A new service call was scheduled; during the inspection the technician found parts needed to be replaced on the washer and dishwasher On 1/13/17, the technician completed the repairs on Mr***’s washer; he stalled a new clamp ASM, gasket, and clamp assembly On 1/18/17, the technician completed the repairs to Mr***’s dishwasher by installing a new case ASM, sump ASM, and casing ASM The technician’s service reports were signed off on acknowledging that all repairs were performed and in a manner satisfactory of the consumer After further review, we found Mrs [redacted] contacted our service department on 1/25/(7-days after the last repair was complete); stating she had property damage and requested to have a new service order scheduledMrs [redacted] also stated that the dishwasher was not installed correctly and the unit was not aligned; which was caused by the last technician that assessed her unitConn’s has agreed to send out a technician to re-assess Mrs***’s dishwasher at her earliest convenience Although we are unable to honor Mrs***’s request to return her merchandise, we will continue with any covered repair needsIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Dyeisha [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He elected to receive a refund instead of exchanging his television but was informed that his refund would take up to days;He requested a written statement which provide information regarding Conn’s refund policy; andHe is requesting to have an immediate refund or receive an exchange for the next model up Our investigation reveals that: Mr [redacted] has been made aware that he may return his television and receive a refund in lieu of the exchange which may take up to 30-days depending on when the unit is returned;Although we are unable to provide a written statement; all refunds go through a standard procedure which may take up to 30-days (this is a estimated time of arrival); andOnce Mr***’s television has been returned we can submit a request to expedite his refund checkHowever; we are to honor his request to exchange his television for the newer model at the same price Our record show 11/22/16, Mr [redacted] purchased a 70” [redacted] TV and elected to purchase a 25-month Repair Service Agreement Plan We researched Mr***’s complaint and found that on 2/7/18, his television was approved for an exchange due to the unit was deemed uneconomical to be repaired We show Mr [redacted] contacted our customer service department on 2/12/requesting to receive a refund for the television in lieu of the exchangeMr [redacted] was informed that he would need to return the television to his nearest Conn’s and we would submit a refund request which may take up to 30-days to receiveMr [redacted] has been made aware that this is standard procedure and we will make every effort to issue his refund in a time manner Conn’s value Mr [redacted] as our customer and appreciates him for bringing this matter to our attention Sincerely, Conn’s IncTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolutionSo I have furniture that I and my family cant use anymoreI still have to make paymentsIt claims that they have good record and high quality productLeather furniture is supposed to last more than years Basically , even I had warranty or any protection, still conns wouldn't do anything about my situationIt doesn't make any senseI will be posting review with pictures, so at least future customers will be aware of your quality//customer serviceAs the company you should be ashamed of your actionsAnother words you dont care about your customersBut I am not going to be your customer anymore and warn others tooThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The action that was taken to repair the refrigerator was finally done - now noise has started - and I have called again for a second repairThe attached file has note and correspondence with both Conn's and [redacted] Currenlty waiting on reimbursement of food claim - covered by extended warranty - and additional repair
Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she received calls outside our calling hours Due to a system issue, some customers received calls outside the calling hours of 8am-9pm on June 29, Conn’s sincerely apologizes for any inconvenience [redacted] experienced due to this matter We worked diligently to correct the system issue to insure this will not happen in the future Conn’s values [redacted] as a customer and appreciates her for bringing this matter to our attention Thank you, Cheryle S [redacted]
Revdex.com: This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/1/and assigned ID [redacted] Regards,
Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Mrs [redacted] ’ has been contacted and her concerns have been addressed If we may be of further assistance, Mrs [redacted] ’ may contact our Customer Service Department at ###-###-#### Kind regards, Kathryn [redacted] Customer Relations 9/28/ Complaint I have three consumer accounts with Conn's and was offered a consolidation, paperwork was sent out to me on 7/13/15, various documents requiring my signature, including a new contract with new payment date and payment amount (but not a new account number)The directions stated to sign, date and FAX back to them which I did on 7/23/at 8:45am in the morningI did not hear a thing from them as to the status and on 8/5/I called customer service (knowing the payment for the consolidation was due on the 8th of every month) inquiring on the status and what my new account number was, I could not get this information, all that anyone has been able to tell me is that my account was in the Consolidation department and I should hear something soonThis does not stop the collection calls, every day, to times a day on the three accounts that were showing past due, but NO ONE could give me an update on the Consolidation and with it being in that department you do not have to make a payment till the consolidation is completeLast week I get a call that the Consolidation was canceled because I did not get it to them in a timely manner(please look back at my dates above and I have paper proof) and I owed all back payments, late fees and interest and until that was done I could not be considered for a consolidationWell, as of Tuesday September 15th, I was offered an amount to get caught up and current and would like to start the consolidation process again but all the phone numbers I have been given have been bogus, two of them went to full mailboxes and the other to a poor guy in their IT department named Mike who had no clue on to who I needed to callIt is very obvious this company has no concern for it's customers, really does not care how we are treated or mistreated, I did requested to talk to supervisors when I would answer one of the relentless collection calls, they were of no help as well, this should have been a simple matter, all documents including a new contract were signed and sent back per their instruction and requestI am starting to think there is no such thing as a Consolidation Department Desired Resolution I would like to be contacted by someone in the Consolidation Department who will take care of the following: I want my account to be consolidated and my monthly payment reduced as per the original contract and give me their direct line and email information so I can communicate with them Consumer Business Dialog
Thank you for the opportunity to respond to Mrs***’s complaintAfter researching Mrs***’s complaint we found her issue has been addressed directly with the district managerWe appreciate Mrs [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience she experienced during this processIf we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Of course I was made aware that my time is not guaranteed, however this is unexpectableI am the customer and I paying you money! You are impossible to work with and all of the blame is passed on to the customer! [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she asked her sales associate not to put insurance on her account, but when she looked at her contract when she got home, insurance was listed According to our records, [redacted] signed a 30-month retail installment contract on June 19, This contract included [redacted] signature accepting credit life, credit disability, involuntary unemployment insurance, and property insurance [redacted] also signed a Freedom to choose page and a General information page explaining the terms of the insurance On July 15, 2015, [redacted] contacted our insurance department and requested the insurance be canceled on her account At that time, the credit life, disability and unemployment insurance was canceled and an insurance credit in the amount of $was credited to [redacted] ***’s accountPlease note, when an insurance credit is applied to an account, the amount is credited to the balance, but the minimum monthly payment does not change We requested a copy of [redacted] in order to remove the property insurance from the account Due to this being a secured retail installment contract, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full In the event [redacted] has an alternative insurance policy, she is able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present date Once [redacted] sends in a copy of her homeowner’s or renter’s insurance declaration page, we will be happy to remove the property insurance from her account We appreciate [redacted] bringing her concerns to our attention We have included a copy of her signed retail installment contract, Freedom to Choose page, General Information page, and payment history for her records Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated this account is supposed to be closed; however, he is receiving collection calls regarding the balance According to our records, account [redacted] is in process of closing We ask that Mr [redacted] please allow 7- business days for processing We have placed a temporary cease communications on the telephone numbers associated with the account to prevent further collection efforts Conn’s values Mr [redacted] as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter Thank you,Cheryle [redacted]
Thank you for the opportunity to respond to MrsS [redacted] concerns We researched MrsS [redacted] dispute and confirmed she was offered a $ concession for the damage that was found at the time of delivery There was a processing error and MrsS [redacted] concession had not been applied to her invoice MrsS [redacted] has been contacted regarding her experience and the error has been corrected MrsS [redacted] will receive $total credits to her account which will post to her account within the next 3-business daysWe sincerely apologize for any inconvenience MrsS [redacted] has experienced during this process If we may be of further assistance, MrsS [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Kathryn J***
Thank you for the opportunity to respond to [redacted] complaint Our records show on 6/11/16, [redacted] purchased a [redacted] bedroom set which consisted of four pieces (headboard, footboard, rails, and chest) with a limited 1-year manufacturer’s warranty on all four pieces [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: No Returns/Exchanges on – Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** [redacted] elected to have her items delivered; which was completed on 6/12/ [redacted] signed her delivery receipt acknowledging all her items were received in good order and that she thoroughly inspected her merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the delivery.We researched [redacted] complaint and found she contacted us our Customer Service Department via email; regarding the [redacted] dresser which was not available After further review we found the purchase of the [redacted] dresser was purchase under another party (Shanett ***) [redacted] invoice consisted of an [redacted] dresser that came with a limited 1-year manufacturer’s warranty Mrs [redacted] elected to pick up the dresser from our Charlotte warehouse # We show [redacted] contacted us on 7/04/16; stating the draw was broken on the dresser and the left hinge had broken off Our records indicated that we attempted to contact [redacted] and Mrs [redacted] on multiple occasions dated from 7/05/16, 7/07/16, and 7/08/to schedule an appointment; but due to no response/no contact the service order was closed.At this time we are unable to honor [redacted] request to refund her delivery fee of $149.99; we have no records on file indicating the items purchased on 6/11/were delivered damaged and we have no service calls on file regarding those items In regards to the dresser that was purchased under Mrs***; she will need to contact our service department at 1-855-266-to schedule an appointment and have the dresser assessed If we may be of further assistance, [redacted] may contact Customer Service Department at 1-877-358- Kind regards, Jana [redacted] Customer Relations
Thank you for the opportunity to respond to Mr [redacted] concerns regarding account [redacted] Mr [redacted] stated insurance was added to his account that he did not want According to our records, Mr [redacted] signed a 30-month retail installment contract on January 21, That contract included a 6-month no-interest financing promotion(“cash-option”) On April 3, Mr [redacted] received an invoice credit in the amount of $for the retail service agreement On April 15, 2015, Mr [redacted] received an additional invoice credit in the amount of $for the insurance Mr [redacted] missed his “Cash-option” payoff amount by $ On July 30, 2015, Mr [redacted] made the payment of $and we agreed to honor the terms of his “cash-option and close his account As of September 16, 2015, Mr [redacted] ’s account has been closed with a zero balance We have included a copy of his payment history for his records We value Mr [redacted] as a customer and appreciate him for bringing his concerns to our attention Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s complaintAfter researching Mr [redacted] ’s complaint we found that his issue has been addressedOur records show as of 7/30/15, Mr [redacted] has received all parts for the bunk bed and Conn’s delivery team was able to successfully assemble the unitWe sincerely apologize for any inconvenience Mr [redacted] experienced as a result of delayIf we may be of further assistance, Mr [redacted] may contact our Customer Service department at 1-877-358-Kind regards, Dyeisha W [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, first of all I never stated that I was a ware it was as is I [redacted] [redacted] was never told or made aware that it was as is In fact after calling another Conn's store we found out Conn's had still in the box at there warehouse Myself and miss [redacted] where led to believe it was the last television in that model period I would like to know where is prof written or verbally told or give to Miss [redacted] or [redacted] ***a copy of Miss [redacted] 's receipt indicating notthing stating a as is item or to be sold as is In my mind and Miss [redacted] 's mind, this issue is not resolvedWhat we both are looking for at this time is written apologies from corporate office the store managers and the sales person, to include the hdmi cable and the 3D glass that come in the box with the television set
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) She contacted us for repair or exchange for her washer but has not received a resolution; and 2) She is requesting an exchange on her washer Our investigation reveals that: 1) Ms [redacted] washer was repaired by the manufacturer on 7/16/17; 2) At this time Ms [redacted] ’s washer does not meet the qualifications for an exchange Our records show on 6/3/17, Ms [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanMs [redacted] elected to pick up her items from our Denver warehouse on 6/5/ We researched Ms [redacted] ’s complaint and found that she contacted our service department on 6/28/stating that her washer would not turn off Ms [redacted] ’s service order was canceled with our Conn’s technician because the unit was being serviced by the manufacturer We contacted the manufacturer on Ms [redacted] ’s behalf and confirmed that the unit was successfully repaired on 7/16/ We have no further records showing that Ms [redacted] has contacted us regarding any further issues she is experiencing Conn’s values Ms [redacted] as a customer and appreciates her for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, 1) nobody ever said I had a day exchange, if that were true we would not be in this situation! I was told hours from leaving the store was the exchange policy I did call the 2nd day of bringing the unit home and spoke with a Store Supervisor, Richard, who told me I can will have to set up a service ticket and they will have to approve the exchange at the store I called Service and they told me I would have to pay for the tech to come out, I advised that is not going to happen that I just bought the TV they apologized and stated to have my internet connection checked or upgraded I became irrate and they disconnected the call This issue has been on going since I brought the TV, I upgraded my internet, wirless router and my modem, still the TV is not working, I have called numerous with several departments Currently another service call is set up for this Sat 8/15/due to their Service Tech not showing up and wasitng my time last week This company is truly playing games and passing the buck to many different departments and not taking responisbility for their poor customer service discrepencies and ill service I have statements from an ex employee who wishes to remain annonoymous that says this store in particular re packages returned items and sells them as new I will be speaking to a lawyer if this is not approaitely resolved I am the consumer and should not be treated with such disrespect
Thank you for the opportunity to respond to Ms [redacted] ’s complaint Our records indicate that on 3/18/17Ms [redacted] purchased [redacted] Furniture, [redacted] Table, and six [redacted] Grey Chairs each included a one year limited manufacturer’s warrantyMs [redacted] ’s signed invoice acknowledges that she received a copy of the Return and Exchange policy Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties On 3/20/Ms [redacted] ’s furniture was delivered as promisedAfter reviewing Ms [redacted] complaint, we show that upon delivery one of the chairs was unbalancedOn 3/22/we went back out to delivery an undamaged chairUpon delivery Ms [redacted] informed the delivery team that two other chairs were experiencing issuesOur delivery team has since reached out to Ms [redacted] to go out to repair the chairs with new hardware If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Kristal [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Since I still have not received my check and also I did not get the overdraft fee of dollars either from them this matter is not closed
Thank you for the opportunity to respond Mrs***’s complaint regarding a purchase under the name [redacted] ** Our records show on 6/29/16, Mrs [redacted] purchased a [redacted] high-efficiency washer with a 24-month Repair Service Agreement, a [redacted] high-efficiency electric dryer that came with a limited 1-year manufacturer’s warranty, a [redacted] side by side refrigerator with a 24-month Repair Service Agreement, a [redacted] dishwasher that came with a limited 1-year manufacturer’s warranty, a [redacted] OTR microwave that also came with a limited 1-year manufacturer’s warranty, and accessories Mr [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under manufacturer’s warranty orConn's RSA, Conn's Factory Authorized Service will repair your product according to these warrantiesMr [redacted] received all items on 7/03/We researched Mrs***’s complaint and found that Mr [redacted] contacted us on 9/02/regarding his dishwasher; stating the unit was displaying error code “AE” A service call was scheduled, however we were later contacted on 9/07/and advised that service was no longer needed On 10/19/16, Mr [redacted] contacted us regarding his washer; stating the unit was leaking A service call was scheduled; during the inspection the technician found parts needed to be replaced On 11/03/16, the technician completed Mr***’s repairs; by replacing the door gasket On 12/13/16, Mr [redacted] contacted us regarding his washer and dishwasher; stating the washer was leaking and the dishwasher was making a loud noise A new service call was scheduled; during the inspection the technician found parts needed to be replaced on the washer and dishwasher On 1/13/17, the technician completed the repairs on Mr***’s washer; he stalled a new clamp ASM, gasket, and clamp assembly On 1/18/17, the technician completed the repairs to Mr***’s dishwasher by installing a new case ASM, sump ASM, and casing ASM The technician’s service reports were signed off on acknowledging that all repairs were performed and in a manner satisfactory of the consumer After further review, we found Mrs [redacted] contacted our service department on 1/25/(7-days after the last repair was complete); stating she had property damage and requested to have a new service order scheduledMrs [redacted] also stated that the dishwasher was not installed correctly and the unit was not aligned; which was caused by the last technician that assessed her unitConn’s has agreed to send out a technician to re-assess Mrs***’s dishwasher at her earliest convenience Although we are unable to honor Mrs***’s request to return her merchandise, we will continue with any covered repair needsIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Dyeisha [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He elected to receive a refund instead of exchanging his television but was informed that his refund would take up to days;He requested a written statement which provide information regarding Conn’s refund policy; andHe is requesting to have an immediate refund or receive an exchange for the next model up Our investigation reveals that: Mr [redacted] has been made aware that he may return his television and receive a refund in lieu of the exchange which may take up to 30-days depending on when the unit is returned;Although we are unable to provide a written statement; all refunds go through a standard procedure which may take up to 30-days (this is a estimated time of arrival); andOnce Mr***’s television has been returned we can submit a request to expedite his refund checkHowever; we are to honor his request to exchange his television for the newer model at the same price Our record show 11/22/16, Mr [redacted] purchased a 70” [redacted] TV and elected to purchase a 25-month Repair Service Agreement Plan We researched Mr***’s complaint and found that on 2/7/18, his television was approved for an exchange due to the unit was deemed uneconomical to be repaired We show Mr [redacted] contacted our customer service department on 2/12/requesting to receive a refund for the television in lieu of the exchangeMr [redacted] was informed that he would need to return the television to his nearest Conn’s and we would submit a refund request which may take up to 30-days to receiveMr [redacted] has been made aware that this is standard procedure and we will make every effort to issue his refund in a time manner Conn’s value Mr [redacted] as our customer and appreciates him for bringing this matter to our attention Sincerely, Conn’s IncTell us why here