Thank you for the opportunity to respond to [redacted] concerns regarding account # [redacted] [redacted] stated his account was supposed to be financed using the 12-month no-interest financing promotion According to our records, [redacted] signed a 32-month retail installment contract on June 28, Although the product purchased may have qualified for the 12-month no-interest financing promotion, [redacted] credit did not qualify for the 12-month no-interest financing promotion We are unable to honor [redacted] request to remove the interest from the account We have attached a copy of [redacted] retail installment contract for his records We value Mr Wheelock as a customer and appreciate him bringing his concerns to our attention Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] 's concerns regarding a Conn's account Mr [redacted] stated he has been receiving collection calls for an account that is not his According to our records, Mr [redacted] 's telephone number was linked to a Conn's account in error We have placed the telephone number provided by Mr [redacted] in a cease communication status We value Mr [redacted] and apologize for any inconvenience he has experienced due to this matter Thank you, Cheryle [redacted]
We hand delivered the check to her home after the 26th and before year end We apparently mailed check twice with incomplete address/nondeliverable [redacted] Owner/General ManagerLebanon Ford
Thank you for the opportunity to respond to Mr***’ complaintWe researched Mr***’ complaint and found he was contacted by the store manager on 8/21/and his concerns have been addressedMr***’ delivery for both the washer and dryer is scheduled for 8/31/as requestedWe sincerely apologize for any inconvenience Mr [redacted] experienced during this process If we may be of further assistance, Mr [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Ms [redacted] complaint Our records indicate that on 1/22/Ms [redacted] purchased a [redacted] Initiative Firm King and two King Twin Xl Box springs, each with a 48- month FurnitureGard Repair Service agreement She also received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties Ms [redacted] also signed her invoice acknowledging that she received a copy of the Return and Exchange policyOn 1/23/Ms***’s furniture was delivered as promised After reviewing Ms [redacted] complaint, we show that on Ms [redacted] contacted us on 3/1/stating that her mattress was sinking in the middleA service call was scheduled for 3/8/Our service report and photo's indicates multiple stains throughout the mattress and only a 1/inch body indentionUnfortunately, body impressions less than inches are not coveredAs outlined the [redacted] warranty terms and conditions, warranty coverage may be denied if the sleep set exhibits stains or soiling of unknown originAllowing water or other liquids to penetrate the mattress may damage the layers of upholstery, which voids the warrantyAt this time we will not be able to honor Ms***’s request due to the damages not being covered If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Kristal [redacted]
Thank you for the opportunity to respond to Ms***’s additional comments Since Ms***’s last response we confirmed that service has been completed Our records show that a new service order was created on 3/30/to order a new connector We show parts were ordered directly from the manufacturer; which could take up to to to become available Ms***’s repairs were completed on 4/28/In regards to Ms***’s warranty cancellation, she has the option to cancel her coverage at anytime Once the warranty coverage is canceled, she will receive a pro-rata refund However, we are unable to cancel her warranty coverage and issued a full refundAgain, we sincerely apologize to Ms [redacted] for any inconvenience that she experienced during this process Conn’s values Ms [redacted] as a customer and appreciates him for bringing his concerns to our attention
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he overpaid his account and would like his refund expedited According to our records, Mr [redacted] made a payment in the amount of $ This overpaid his account by $ Pease note, it may take up to calendar days to process an overpayment refund on an account when it is paid by checkThe payoff amount and account information must be verified before we can release the refund checkWe must also confirm the payment has cleared the customer's financial institution before a refund for overpayment can be processed On February 3, 2017, Mr [redacted] ’s refund was processed and he received his refund check on February 7, Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] complaintOur records show on8/30/16, Mr [redacted] purchase two [redacted] mattresses and two [redacted] which was delivered on8/31/ We researched Mr [redacted] ’s complaint and found he contacted our service department on10/1/16stating the right base does not lift and the functions were not workingA service appointment was scheduled for10/6/16; during the inspection the serviceman found the leg and headrest motor not working and the control module box is not sending signals to the head and foot motorAs required by the manufacture for all [redacted] adjustable bases; the serviceman’s findings were forwarded to the manufacturer in order to process a claim for an exchangeWe show Mr [redacted] contacted our customer service department on10/21/16to express his dissatisfaction with the response time from the manufacturer and requested an immediate exchangeConn’s agreed to issue an even exchange as gesture of goodwill in order to expedite the processOur records show Mr [redacted] new base was delivered and received in good order on10/27/ We sincerely apologize for any inconvenience Mr [redacted] experienced as a result of the delay If we may be of further assistance, Mr [redacted] may contact us at1-877-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records indicate that on Mr [redacted] purchased a [redacted] dishwasher which included a limited one year manufacturer’s warrantyMr [redacted] declined to purchase an additional Repair service agreement through Conn’s HomePlus Mr [redacted] received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties Mr [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policyMr [redacted] ’s [redacted] dishwasher was delivered on 5/27/as requestedAfter further review we show that Mr [redacted] first contacted us on 8/24/stating that the display panel on the dishwasher was not displaying or responding to touch, however he refused service and the work order was canceled Mr [redacted] contacted us again on 9/10/stating that the product’s display panel still was not displaying or responding to touch; our repair technician went out on 9/14/and determined that parts needed to be ordered This service call was canceled due to Mr [redacted] wanting a second opinion from the manufacturerOn 9/25/service was contacted once again and we coordinated with [redacted] to provide service for Mr [redacted] ’s dishwasher After troubleshooting with [redacted] , Mr [redacted] was scheduled for service on 10/8/ Upon inspection the repair technician determined that the dishwasher needed two rails and a control panel, a part order was submitted; once received, service was scheduled to be completed on 10/16/ On 10/19/Conn’s followed up with Mr [redacted] and confirmed that the dishwasher was repaired and was working properlyAt this time we have no current work orders for the dishwasher and the product’s warranty expired on 5/26/If Mr [redacted] needs service on his dishwasher he can contact Conn’s service department at 1/855-266-to schedule an appointment, however he will be charged a trip fee for initial inspection plus parts and laborIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal W [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’ concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: She purchased a bed and the delivery team left the item in the middle of the floorShe contacted us to exchange the bed for a smaller unit but was informed the items could not be return or exchanged; She is requesting an exchange; and She is requesting a discount on the merchandise Our investigation reveals that: At the time of delivery, Ms [redacted] was made aware that the mattress and box spring would not fit through the small area and she was given the option to refuse the itemsHowever; she elected to keep the products and signed her delivery ticket acknowledging all items were received in good condition; Ms [redacted] was reminded that Conn’s has a No return or exchange policy on all furniture and mattresses; We have agreed to honor Ms [redacted] ’ request to exchange her mattress and box spring with the required 15% restocking fee; andWe are unable to honor Ms [redacted] ’ request to receive a discount on the merchandise Our records show 12/9/17, Ms [redacted] elected to purchase a [redacted] Queen Mattress and box spring which comes with a limited manufacturer’s warranty After researching Ms [redacted] ’ complaint we found that her items were delivered on 12/12/During the delivery, Ms [redacted] was made aware that her mattress and box spring was too large and would not fit through the area where the items were neededMs [redacted] elected to keep the merchandise and the items were placed in the area requestedWe show Ms [redacted] signed her delivery ticket acknowledging all merchandise was received in good condition Our records show Ms [redacted] contacted our customer service department on 12/26/requesting to exchange her items because they could not fit up her staircaseHowever; Ms [redacted] was informed that no issues were reported at the time of delivery and she signed stating the items were received in good orderMs [redacted] was also reminded that Conn’s has a no return or exchange policy on all furniture and mattresses Although Ms [redacted] ’ mattress and box spring do not qualify for an exchange, we have agreed to allow her to exchange the items with the required 15% restocking fee as long as the merchandise is still in the original packagingMs [redacted] may visit her nearest Conn’s to pay the restocking fee and re-select new merchandise Conn’s value Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint as the company continues to be untruthful in their response Their empliyee called me and gave the cost of the loveseatFor them to say a customer moved the sign shows they are looking for a reason to explain their unprofessional actionsA customer didn't remove any sign(s) from this loveseat Honest businesses display cost clearly without any intent to deceive customersTheir continued response of blaming a customer shows they do not honor or respect our businessThis is solely the fault of Conn's and their employees To blame the customer is patheticI will be sure to share this information and photos with family, friends and other cystomersMaybe Conns should look closer at their sale techniques I will never shop there again [Provide details of why you are not satisfied with this resolution.] Regards,
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] stated in his complaint: He picked up a defective television and later found out it had internal damage; and He wants a refund or to have his television exchanged Our investigation reveals that: Mr [redacted] elected to pick up his television from his local warehouse Mr [redacted] ’s television is only covered by manufacturer’s warranty, which does not cover accidental damages We are unable to determine when or how the damages may have occurred and we are unable to honor his request Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show on 9/10/17, Mr [redacted] purchased a [redacted] 75” Smart TV that came with a limited 1-year manufacturer’s warranty Mr [redacted] declined to purchase additional warranty coverage through Conn’s HomePlus Mr [redacted] elected to pick up his television from his local warehouse in Dallas, TX on 9/12/ Mr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy states: A customer has 30-days from the date the item is received to return or exchange (appliances and electronics) with a 15% restocking fee If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties We researched Mr [redacted] ’s complaint and found that he contacted us on 9/20/(8-days) after receiving his television Mr [redacted] indicated that his he had recently opened his television and found the screen was cracked Mr [redacted] was advised that he did not purchase warranty coverage through Conn’s and his television was not covered Mr [redacted] was made aware that his television was covered by the manufacturer’s warranty which does not cover accidental or incidental damages Once the product leaves the warehouse, we are unable to determine when or how the damages may have occurred Again, we are unable to honor Mr [redacted] ’s request to credit his Conn’s account or return/exchange his television Mr [redacted] ’s television is only covered by manufacturer’s warranty, which does not cover accidental or incidental damages As mentioned Mr [redacted] did not purchase additional coverage through Conn’s HomePlus; therefore we are unable to review other options Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attentionSincerely, Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The business call me multiple times in the same day after being told the number was incorrect from the following number [redacted] How can they not locate my number in their system? In addition they used an automated dialer to call me so there has to be a record somewhere of the callsTheir employee also stated they record calls so there should be records there as well
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding accounts [redacted] and [redacted] Mr [redacted] stated his accounts were supposed to be merged and have not been According to our records, Mr [redacted] signed a 30-month retail installment contract on May 10, This contract created account [redacted] and was a standard installment account On May 17, Mr [redacted] signed a second contract created account [redacted] and this contract included our 12-month no-interest financing promotion (“cash-option”) Due to the two accounts having different financing terms and account [redacted] having a “Cash-option”, the two accounts were not able to be combined The $ that was added to account [redacted] was reversed and added back to account [redacted] We have attached copies of your payment histories that reflect the changes to each account Conn’s values you as a customer and we sincerely apologize for any inconvenience you have experienced due to this matter Thank you,Cheryle [redacted]
Thank you for the opportunity to respond to Mrs [redacted] concerns regarding her accounts Mrs [redacted] stated she was offered gift cards by the sales associate in the store as well as a price match According to our records, Mrs [redacted] signed a 30-month retail installment contract on April 18, and a 32-month retail installment contract on April 19, Although Mrs [redacted] credit did not qualify for the 24-month no-interest financing promotion, both of these signed contracts qualified for our 12-month no-interest financing promotion Conn’s does not offer gift card incentives to our customers for referrals or for survey results These concerns are being addressed with members of management as well as with the store associates We value Mrs [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter We are sending her a $Conns gift card due to the misunderstanding Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Their statement of the NSF fees being refunded by my bank is and to this day I have not received the refund check for the overcharges I am never dealing with this company again Regards, [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Ms [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] stated in her complaint that: she wants all financial obligations quashed and removed; she has been unable to log into the webpay system to pay her bill; and she would like the late fees removed and reasonable means to set up her payment Our investigation reveals that: we are unable to quash or remove the charges due under the retail installment contract; Ms [redacted] registered for our new webpay system on March 12, 2017; and Conn’s is unable to remove the late fees assessed on the account due to the payments not being made timely According to our records, Ms [redacted] signed a 24-month retail installment contract on November 3, She agreed to have her minimum monthly payment of $due on the 10th of each month When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs [redacted] may pay in her local Conn's store, by mail, over the phone, or online where we also offer the option to schedule recurring payments if it is more convenient for her, before the due dateAdditionally, if Ms [redacted] ’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that Ms [redacted] contact us if she would find this beneficial Conn’s updated our webpay system in March of Our records indicate that although Ms [redacted] typically schedules her payment with an agent, she enrolled in our webpay system on March 12, Ms [redacted] has not notified us of any other problems with webpay since her enrollment dateIf Ms [redacted] ’s login attempts are unsuccessful, we ask that she contact our customer service department so they may assist her further Conn’s is unable to remove the late fees from the account, as the account is past due from March 10, Ms [redacted] spoke with an agent on March 10, and stated she was going to make her payment through the webpay system; however, that payment was not processed Although Conn’s would prefer to keep the lines of communication opened, we have placed a cease communications on the telephone numbers associated with your account Conn’s appreciates Ms [redacted] for bringing her concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11007842, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, My complaint was not with the bank who supplied the credit, nor with the interest they have assigned to me, as I do appreciate the lower rate they gave meMy complaint is with the Conn's store sales person, himselfI was told by this sales representative that I would receive zero % if I opened an account to make my purchaseI was never told that I did not qualify for the zero % before he had the contract printed outIt is true, I'm sure, that the current percentage rate was disclosed in the contract, however though everyone should read through anything they sign, I admit I did notI, however, signed the contract thinking I was getting the zero % I was quoted before I went so far as to open an account in the first placeHad I realized or known the change that was made, and I am saying was not discussed before my account was opened, my husband was have merely added it to his accountSo as you can understand, my complaint was not with the creditor, but with the store itself Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once again, I did mention that the garbage disposal connector was broken by the installer I did tell them that I thought I could fix it I now realize that that was a mistake What I should have done, was demand that the company fix what their person broke I was quite foolish in thinking that I could easily take care of the part that was broken by the installer I did tell the person I spoke to, during the followup call, that I knew it was not done on purpose and I truly believed I could fix it In my attempt to make the situation as easy on everyone as possible, I literally "shot myself in the foot" by believing that, if I couldn't fix it, the company would step up and accept responsibility for the damage done by their service man Conn's has made it clear that they intend to misrepresent what happened in my home on the day of installation, and will continue to refuse to make right what their serviceman did I have no intention to continue any association with this company, I will honor my debt to them, but I will advise anyone who asks not to do business with them due to their lack of concern for their customers I realize that the loss of my patronage will not cause the company any problems, but it is the only way left to me to express my disappointment with this companyI can only reiterate, Conn's broke my garbage disposal making it impossible to finish the installation of my purchased dishwasher The only resolution to this situation that will be acceptable to me, is acknowledgement of their serviceman's damage and replacement of my garbage disposal[redacted] [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to Mrs [redacted] additional commentsOur records show on 1/18/17, Mrs [redacted] refrigerator was approved for an exchange for up to $due to the unit was deemed non-repairableWe show on 1/21/17, Mrs [redacted] visited Conn’s and re-selected a [redacted] Side-by-Side refrigerator which comes with a 1-ear limited manufacturer’s warrantyMrs [redacted] new unit was deliverd and signed acknowledging the item was received in good order on 1/22/We sincerely apologize for any inconvenience Mrs [redacted] experienced during this processIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to [redacted] concerns regarding account # [redacted] [redacted] stated his account was supposed to be financed using the 12-month no-interest financing promotion According to our records, [redacted] signed a 32-month retail installment contract on June 28, Although the product purchased may have qualified for the 12-month no-interest financing promotion, [redacted] credit did not qualify for the 12-month no-interest financing promotion We are unable to honor [redacted] request to remove the interest from the account We have attached a copy of [redacted] retail installment contract for his records We value Mr Wheelock as a customer and appreciate him bringing his concerns to our attention Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] 's concerns regarding a Conn's account Mr [redacted] stated he has been receiving collection calls for an account that is not his According to our records, Mr [redacted] 's telephone number was linked to a Conn's account in error We have placed the telephone number provided by Mr [redacted] in a cease communication status We value Mr [redacted] and apologize for any inconvenience he has experienced due to this matter Thank you, Cheryle [redacted]
We hand delivered the check to her home after the 26th and before year end We apparently mailed check twice with incomplete address/nondeliverable [redacted] Owner/General ManagerLebanon Ford
Thank you for the opportunity to respond to Mr***’ complaintWe researched Mr***’ complaint and found he was contacted by the store manager on 8/21/and his concerns have been addressedMr***’ delivery for both the washer and dryer is scheduled for 8/31/as requestedWe sincerely apologize for any inconvenience Mr [redacted] experienced during this process If we may be of further assistance, Mr [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Ms [redacted] complaint Our records indicate that on 1/22/Ms [redacted] purchased a [redacted] Initiative Firm King and two King Twin Xl Box springs, each with a 48- month FurnitureGard Repair Service agreement She also received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties Ms [redacted] also signed her invoice acknowledging that she received a copy of the Return and Exchange policyOn 1/23/Ms***’s furniture was delivered as promised After reviewing Ms [redacted] complaint, we show that on Ms [redacted] contacted us on 3/1/stating that her mattress was sinking in the middleA service call was scheduled for 3/8/Our service report and photo's indicates multiple stains throughout the mattress and only a 1/inch body indentionUnfortunately, body impressions less than inches are not coveredAs outlined the [redacted] warranty terms and conditions, warranty coverage may be denied if the sleep set exhibits stains or soiling of unknown originAllowing water or other liquids to penetrate the mattress may damage the layers of upholstery, which voids the warrantyAt this time we will not be able to honor Ms***’s request due to the damages not being covered If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Kristal [redacted]
Thank you for the opportunity to respond to Ms***’s additional comments Since Ms***’s last response we confirmed that service has been completed Our records show that a new service order was created on 3/30/to order a new connector We show parts were ordered directly from the manufacturer; which could take up to to to become available Ms***’s repairs were completed on 4/28/In regards to Ms***’s warranty cancellation, she has the option to cancel her coverage at anytime Once the warranty coverage is canceled, she will receive a pro-rata refund However, we are unable to cancel her warranty coverage and issued a full refundAgain, we sincerely apologize to Ms [redacted] for any inconvenience that she experienced during this process Conn’s values Ms [redacted] as a customer and appreciates him for bringing his concerns to our attention
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he overpaid his account and would like his refund expedited According to our records, Mr [redacted] made a payment in the amount of $ This overpaid his account by $ Pease note, it may take up to calendar days to process an overpayment refund on an account when it is paid by checkThe payoff amount and account information must be verified before we can release the refund checkWe must also confirm the payment has cleared the customer's financial institution before a refund for overpayment can be processed On February 3, 2017, Mr [redacted] ’s refund was processed and he received his refund check on February 7, Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] complaintOur records show on8/30/16, Mr [redacted] purchase two [redacted] mattresses and two [redacted] which was delivered on8/31/ We researched Mr [redacted] ’s complaint and found he contacted our service department on10/1/16stating the right base does not lift and the functions were not workingA service appointment was scheduled for10/6/16; during the inspection the serviceman found the leg and headrest motor not working and the control module box is not sending signals to the head and foot motorAs required by the manufacture for all [redacted] adjustable bases; the serviceman’s findings were forwarded to the manufacturer in order to process a claim for an exchangeWe show Mr [redacted] contacted our customer service department on10/21/16to express his dissatisfaction with the response time from the manufacturer and requested an immediate exchangeConn’s agreed to issue an even exchange as gesture of goodwill in order to expedite the processOur records show Mr [redacted] new base was delivered and received in good order on10/27/ We sincerely apologize for any inconvenience Mr [redacted] experienced as a result of the delay If we may be of further assistance, Mr [redacted] may contact us at1-877-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records indicate that on Mr [redacted] purchased a [redacted] dishwasher which included a limited one year manufacturer’s warrantyMr [redacted] declined to purchase an additional Repair service agreement through Conn’s HomePlus Mr [redacted] received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties Mr [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policyMr [redacted] ’s [redacted] dishwasher was delivered on 5/27/as requestedAfter further review we show that Mr [redacted] first contacted us on 8/24/stating that the display panel on the dishwasher was not displaying or responding to touch, however he refused service and the work order was canceled Mr [redacted] contacted us again on 9/10/stating that the product’s display panel still was not displaying or responding to touch; our repair technician went out on 9/14/and determined that parts needed to be ordered This service call was canceled due to Mr [redacted] wanting a second opinion from the manufacturerOn 9/25/service was contacted once again and we coordinated with [redacted] to provide service for Mr [redacted] ’s dishwasher After troubleshooting with [redacted] , Mr [redacted] was scheduled for service on 10/8/ Upon inspection the repair technician determined that the dishwasher needed two rails and a control panel, a part order was submitted; once received, service was scheduled to be completed on 10/16/ On 10/19/Conn’s followed up with Mr [redacted] and confirmed that the dishwasher was repaired and was working properlyAt this time we have no current work orders for the dishwasher and the product’s warranty expired on 5/26/If Mr [redacted] needs service on his dishwasher he can contact Conn’s service department at 1/855-266-to schedule an appointment, however he will be charged a trip fee for initial inspection plus parts and laborIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal W [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’ concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: She purchased a bed and the delivery team left the item in the middle of the floorShe contacted us to exchange the bed for a smaller unit but was informed the items could not be return or exchanged; She is requesting an exchange; and She is requesting a discount on the merchandise Our investigation reveals that: At the time of delivery, Ms [redacted] was made aware that the mattress and box spring would not fit through the small area and she was given the option to refuse the itemsHowever; she elected to keep the products and signed her delivery ticket acknowledging all items were received in good condition; Ms [redacted] was reminded that Conn’s has a No return or exchange policy on all furniture and mattresses; We have agreed to honor Ms [redacted] ’ request to exchange her mattress and box spring with the required 15% restocking fee; andWe are unable to honor Ms [redacted] ’ request to receive a discount on the merchandise Our records show 12/9/17, Ms [redacted] elected to purchase a [redacted] Queen Mattress and box spring which comes with a limited manufacturer’s warranty After researching Ms [redacted] ’ complaint we found that her items were delivered on 12/12/During the delivery, Ms [redacted] was made aware that her mattress and box spring was too large and would not fit through the area where the items were neededMs [redacted] elected to keep the merchandise and the items were placed in the area requestedWe show Ms [redacted] signed her delivery ticket acknowledging all merchandise was received in good condition Our records show Ms [redacted] contacted our customer service department on 12/26/requesting to exchange her items because they could not fit up her staircaseHowever; Ms [redacted] was informed that no issues were reported at the time of delivery and she signed stating the items were received in good orderMs [redacted] was also reminded that Conn’s has a no return or exchange policy on all furniture and mattresses Although Ms [redacted] ’ mattress and box spring do not qualify for an exchange, we have agreed to allow her to exchange the items with the required 15% restocking fee as long as the merchandise is still in the original packagingMs [redacted] may visit her nearest Conn’s to pay the restocking fee and re-select new merchandise Conn’s value Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint as the company continues to be untruthful in their response Their empliyee called me and gave the cost of the loveseatFor them to say a customer moved the sign shows they are looking for a reason to explain their unprofessional actionsA customer didn't remove any sign(s) from this loveseat Honest businesses display cost clearly without any intent to deceive customersTheir continued response of blaming a customer shows they do not honor or respect our businessThis is solely the fault of Conn's and their employees To blame the customer is patheticI will be sure to share this information and photos with family, friends and other cystomersMaybe Conns should look closer at their sale techniques I will never shop there again [Provide details of why you are not satisfied with this resolution.] Regards,
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] stated in his complaint: He picked up a defective television and later found out it had internal damage; and He wants a refund or to have his television exchanged Our investigation reveals that: Mr [redacted] elected to pick up his television from his local warehouse Mr [redacted] ’s television is only covered by manufacturer’s warranty, which does not cover accidental damages We are unable to determine when or how the damages may have occurred and we are unable to honor his request Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show on 9/10/17, Mr [redacted] purchased a [redacted] 75” Smart TV that came with a limited 1-year manufacturer’s warranty Mr [redacted] declined to purchase additional warranty coverage through Conn’s HomePlus Mr [redacted] elected to pick up his television from his local warehouse in Dallas, TX on 9/12/ Mr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy states: A customer has 30-days from the date the item is received to return or exchange (appliances and electronics) with a 15% restocking fee If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties We researched Mr [redacted] ’s complaint and found that he contacted us on 9/20/(8-days) after receiving his television Mr [redacted] indicated that his he had recently opened his television and found the screen was cracked Mr [redacted] was advised that he did not purchase warranty coverage through Conn’s and his television was not covered Mr [redacted] was made aware that his television was covered by the manufacturer’s warranty which does not cover accidental or incidental damages Once the product leaves the warehouse, we are unable to determine when or how the damages may have occurred Again, we are unable to honor Mr [redacted] ’s request to credit his Conn’s account or return/exchange his television Mr [redacted] ’s television is only covered by manufacturer’s warranty, which does not cover accidental or incidental damages As mentioned Mr [redacted] did not purchase additional coverage through Conn’s HomePlus; therefore we are unable to review other options Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attentionSincerely, Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The business call me multiple times in the same day after being told the number was incorrect from the following number [redacted] How can they not locate my number in their system? In addition they used an automated dialer to call me so there has to be a record somewhere of the callsTheir employee also stated they record calls so there should be records there as well
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding accounts [redacted] and [redacted] Mr [redacted] stated his accounts were supposed to be merged and have not been According to our records, Mr [redacted] signed a 30-month retail installment contract on May 10, This contract created account [redacted] and was a standard installment account On May 17, Mr [redacted] signed a second contract created account [redacted] and this contract included our 12-month no-interest financing promotion (“cash-option”) Due to the two accounts having different financing terms and account [redacted] having a “Cash-option”, the two accounts were not able to be combined The $ that was added to account [redacted] was reversed and added back to account [redacted] We have attached copies of your payment histories that reflect the changes to each account Conn’s values you as a customer and we sincerely apologize for any inconvenience you have experienced due to this matter Thank you,Cheryle [redacted]
Thank you for the opportunity to respond to Mrs [redacted] concerns regarding her accounts Mrs [redacted] stated she was offered gift cards by the sales associate in the store as well as a price match According to our records, Mrs [redacted] signed a 30-month retail installment contract on April 18, and a 32-month retail installment contract on April 19, Although Mrs [redacted] credit did not qualify for the 24-month no-interest financing promotion, both of these signed contracts qualified for our 12-month no-interest financing promotion Conn’s does not offer gift card incentives to our customers for referrals or for survey results These concerns are being addressed with members of management as well as with the store associates We value Mrs [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter We are sending her a $Conns gift card due to the misunderstanding Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Their statement of the NSF fees being refunded by my bank is and to this day I have not received the refund check for the overcharges I am never dealing with this company again Regards, [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Ms [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] stated in her complaint that: she wants all financial obligations quashed and removed; she has been unable to log into the webpay system to pay her bill; and she would like the late fees removed and reasonable means to set up her payment Our investigation reveals that: we are unable to quash or remove the charges due under the retail installment contract; Ms [redacted] registered for our new webpay system on March 12, 2017; and Conn’s is unable to remove the late fees assessed on the account due to the payments not being made timely According to our records, Ms [redacted] signed a 24-month retail installment contract on November 3, She agreed to have her minimum monthly payment of $due on the 10th of each month When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs [redacted] may pay in her local Conn's store, by mail, over the phone, or online where we also offer the option to schedule recurring payments if it is more convenient for her, before the due dateAdditionally, if Ms [redacted] ’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that Ms [redacted] contact us if she would find this beneficial Conn’s updated our webpay system in March of Our records indicate that although Ms [redacted] typically schedules her payment with an agent, she enrolled in our webpay system on March 12, Ms [redacted] has not notified us of any other problems with webpay since her enrollment dateIf Ms [redacted] ’s login attempts are unsuccessful, we ask that she contact our customer service department so they may assist her further Conn’s is unable to remove the late fees from the account, as the account is past due from March 10, Ms [redacted] spoke with an agent on March 10, and stated she was going to make her payment through the webpay system; however, that payment was not processed Although Conn’s would prefer to keep the lines of communication opened, we have placed a cease communications on the telephone numbers associated with your account Conn’s appreciates Ms [redacted] for bringing her concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11007842, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, My complaint was not with the bank who supplied the credit, nor with the interest they have assigned to me, as I do appreciate the lower rate they gave meMy complaint is with the Conn's store sales person, himselfI was told by this sales representative that I would receive zero % if I opened an account to make my purchaseI was never told that I did not qualify for the zero % before he had the contract printed outIt is true, I'm sure, that the current percentage rate was disclosed in the contract, however though everyone should read through anything they sign, I admit I did notI, however, signed the contract thinking I was getting the zero % I was quoted before I went so far as to open an account in the first placeHad I realized or known the change that was made, and I am saying was not discussed before my account was opened, my husband was have merely added it to his accountSo as you can understand, my complaint was not with the creditor, but with the store itself Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once again, I did mention that the garbage disposal connector was broken by the installer I did tell them that I thought I could fix it I now realize that that was a mistake What I should have done, was demand that the company fix what their person broke I was quite foolish in thinking that I could easily take care of the part that was broken by the installer I did tell the person I spoke to, during the followup call, that I knew it was not done on purpose and I truly believed I could fix it In my attempt to make the situation as easy on everyone as possible, I literally "shot myself in the foot" by believing that, if I couldn't fix it, the company would step up and accept responsibility for the damage done by their service man Conn's has made it clear that they intend to misrepresent what happened in my home on the day of installation, and will continue to refuse to make right what their serviceman did I have no intention to continue any association with this company, I will honor my debt to them, but I will advise anyone who asks not to do business with them due to their lack of concern for their customers I realize that the loss of my patronage will not cause the company any problems, but it is the only way left to me to express my disappointment with this companyI can only reiterate, Conn's broke my garbage disposal making it impossible to finish the installation of my purchased dishwasher The only resolution to this situation that will be acceptable to me, is acknowledgement of their serviceman's damage and replacement of my garbage disposal[redacted] [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to Mrs [redacted] additional commentsOur records show on 1/18/17, Mrs [redacted] refrigerator was approved for an exchange for up to $due to the unit was deemed non-repairableWe show on 1/21/17, Mrs [redacted] visited Conn’s and re-selected a [redacted] Side-by-Side refrigerator which comes with a 1-ear limited manufacturer’s warrantyMrs [redacted] new unit was deliverd and signed acknowledging the item was received in good order on 1/22/We sincerely apologize for any inconvenience Mrs [redacted] experienced during this processIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]