Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on MsIrving’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at [redacted] or on-line at www.conns.com MsIrving stated in her complaint that: she paid her account balance in full; she received the incorrect payoff quote; she overpaid the account and has not received the refund; and she would like the refund sent to her Our investigation reveals that: MsBieker paid her account balance in full on April 18, 2017; the payoff quote MsBieker received was correct; the account was not overpaid; and an overpayment refund is not owed on the accountAccording to our records, MsBieker received a payoff quote of $on April 18, She made a payment in the amount of $on that date MsBieker also stated she made a previous payment on her account that had not posted to the account The following payments posted to MsBieker’s account Payment date Payment amount 1/7/ $2/7/ $3/7/ $4/5/ $4/6/ $4/7/ $4/18/ $Conn’s respectfully disagrees that the account was overpaid as MsBieker paid the quoted payoff amountWe have included a copy of MsBieker’s payment history for her recordsMsBieker will received confirmation of the account closing within business days of the account closing dateConn’s values MsBieker as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to [redacted] complaintOur record show on 6/22/16, [redacted] purchased the [redacted] Reclining sofa and loveseat and elected to purchase a 36-month FurnitureGard Plan [redacted] furniture was delivered and signed acknowledging the items were received in good order on 7/8/We confirmed with the sales representative and delivery team that the furniture [redacted] received is the same model she elected to purchase in the storeWe have verified with our merchandiser as well as the manufacturer that different lighting may change the color variations in the productHowever; this is not a manufacturer’s defect and does not warrant a return or exchangeWe spoke to the store manager who stated he contacted [redacted] and offered to exchange the furniture for the model on the showroom floor at a discounted price since she stated that was her color preference however; she declined the offerWe have attached several photos (inside customer home, inside store and outside store) of the same furniture [redacted] purchased to provide an example of how different lighting may alter the appearance of the productAt this time we are unable to honor [redacted] request for a return or exchange; the furniture she received is the same model elected at the time of purchaseIf we may be of further assistance, [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: 1) He contacted us for service on his washer; when technician came out they stated nothing could be done, and he is still having issues; and 2) He is requesting to return all items purchased Our investigation reveals that: 1) We have inspected Mr [redacted] ’ washer twice, and no problem was found during both inspections; and 2) We have agreed to extend the option to exchange washer and dryer only with the requited 15% restocking fee Our records show on 5/4/17, Mr [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan We researched Mr [redacted] ’s service history and found that a Conn’s technician has gone out and assessed his washer on two separate occasions (6/21/and 6/28/17), as well as the manufacturer, has assessed the unit onceBased on each technician’s report no functional failures were found with the washer and the unit is operating up to specificationsMr [redacted] has been advised that the low water level is with this unit Our records show Mr [redacted] was contacted by a service manager on 7/14/regarding his concernsMr [redacted] stated that he was not satisfied with the unit and requested an exchangeAlthough Mr [redacted] has exceeded the time-frame to return or exchange his washer, Conn’s has agreed to extend the option to exchange only with the required 15% restocking fee until7/31/Mr [redacted] may visit his nearest Conn’s to initiate the approved exchange Conn’s values Mr [redacted] a customer and appreciates him for bringing this matter to our attention
Thank you for the opportunity to respond to Mr [redacted] additional complaintConn’s does not waive restocking fees for products returned within 24-hours; please see Return/Exchange Policy http://www.conns.com/returns-and-exchange/Mr [redacted] restocking fee was waived as a gesture of goodwill due to he stated the item was an older version and wanted to re-select a current modelMr [redacted] re-selected the [redacted] 13” [redacted] Pro Retina and signed acknowledging he received the item in good order on 7/22/As previously mentioned; Conn’s does list the specifications on our shelf tag for all [redacted] laptops as well as provide display models for the consumer to interact with before making a purchaseMr [redacted] acknowledges that he currently has a model which is what he requested in his original complaint (Desired Settlement: I would like a full refund and or exchange for a model [redacted] Pro as describe)Therefore; we are unable to honor Mr [redacted] request to exchange his unit again without the required 15% restocking feeMr [redacted] has been advised that he has until 8/5/to return/exchange his unit with the required restocking fee before the time-frame expiresIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted] Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Yes I received a call from conns cooperate office at noon yesterday with the same resolution offer which I'm ok withI want to use this measure to thank the office of Revdex.com for all effort in resolving this issue
I was unaware of that and I find it rediculous for me to pay over grand for couches, tables, and a rugI am a single mother barely making ends meet and I do not plan on paying such a high rate because the way the sales woman described it to me she made it seem like it would be interest freeSo my question is is there any way to return the furniture and stop making these payments without effecting my credit? I bought the protection plan on the couches and would like to just return my purchase if its possible to do so without hurting my credit Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to Mr [redacted] concerns regarding account [redacted] Mr [redacted] stated he is being charged double interest on his account when it was supposed to be interest free According to our records, Mr [redacted] signed a 32-month retail installment contract on August 27, That contract included our 12-month no-interest financing promotion (“cash-option”) Mr [redacted] agreed to have the minimum monthly payment due on the 6th of each month On October 3, 2015, Mr [redacted] requested to have his due date changed to the 15th of each month That request was completed On May 19, 2016, Mr [redacted] requested his due date be changed to the 18th of each month As a gesture of goodwill, the second request to change Mr [redacted] due date was processed Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within days of each month’s due date or the unpaid portion of the total cash-option price is not paid within days of the expiration dateMr [redacted] ‘cash-option” was void due to payments not being made timely on the account We have included a copy of Mr [redacted] signed “cash-option acknowledgment page and payment history for his records Conn’s respectfully disagrees that Mr [redacted] is being charged double the interest on the account Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she called to have her payment due date changed to the first of each month According to our records, Ms [redacted] signed a 30-month retail installment contract on July 18, She agreed to have her minimum monthly payment due on the 25th of each month On October 19, Ms [redacted] called to schedule the payment that was due on September 25, At that time she requested the payment due date be moved to the 1st of each month We were unable to honor that request because the account was considered past due at that time Once September’s payment posted to the account, we were able to honor Ms [redacted] ’s request and her due date has been moved to the 1st of each month with the next payment being due on November 1, As of November 5, 2015, a late payment fee has not been assessed on the account for the October payment We have attached a copy of Ms [redacted] 's payment history for her records We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle [redacted]
Thank you again for the opportunity to respond to Ms [redacted] 's concerns regarding her accountPer the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within 10-days of the due date or the unpaid portion of the total “cash-option” is not paid within 10-days of the expiration date Mr [redacted] ’ first payment was days late, voiding the “cash-option.” Additionally, Mr [redacted] assessed another late fee on January 1, due to the payments not being made timely on the account We spoke with Ms [redacted] on January 3, and informed her at that time that the “cash-option” was void due to payments not being made timely on the account.We are unable to reinstate the “cash-option” as per the terms; the “cash-option” was void due to payments not being made within 10-days of each month’s due date We have no record of Ms [redacted] being informed that we would remove one of the late fees in order to reinstate the "cash-option."We have included copies of Mr [redacted] ’ signed documents and payment history for his records Conn’s values Mr [redacted] and Ms [redacted] as customers and appreciates them for bringing their concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, What they stayed above is a lie I did reach out to them I did through different attempts through gateway store in Bmt through assist manager in Port Arthur they did Not call me I called the tech because he failed to call on this last trip stating he got side trackedE back state he would have to order parts and they never called me to come back out and to show up unscheduled mistake not mine I did when second schedule was made the tech stated he was running late after my four hour window as I called mins after the set window time so they again did not show up on timeBut again I see the truth doesn't matter so I will resolve this but want theI would like my complaint of service to remain I want the complaint of poor customer service to remain and I will be sure to handle my issue legally!! please any one reading thiscomplaint do not do service with CONN'S save your funds go to any other appliance location because they % lie and give no service warranty or NOT and FYI I DO HAVE A WARRANTY BUT THEY WOULD RATHER RUN IT OUT BECAUSE THEY GAVE A defective PRODUCT
Thank you for the opportunity to respond to Mrs***’ additional commentsWe have attached a copy of Mrs [redacted] loan ledger which shows a credit of $posted to her account on 9/29/and a credit of $which was posted to her account on 9/30/ If we may be of further assistance, Mrs [redacted] may contact us at 1-877-765- Kind regards, Dyeisha W [redacted] Customer Relations
Conn's respectfully disagrees that we have not attempted to resolve this matter We corrected the contract error and emailed Ms [redacted] the new contract We made several attempts to contact her to answer any questions or concerns she may have regarding the new contract; however, we were unable to reach her The new retail installment contract that was emailed to Ms [redacted] is now void due to not being returned within a 30-day time frame
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMr [redacted] has stated in the complaint: 1) A repairman came out to service his range in June, but the unit has still not been repaired Our investigation reveals that: 1) Mr [redacted] ’s last complete service call was 5/22/The manufacture reported that the unit was successfully repaired Our records show on 11/23/16, Mr [redacted] purchased a [redacted] double range and elected to purchase a 48-month Repair Service Agreement Plan We researched Mr [redacted] ’s complaint and found that he has contacted us once for service on his rangeOur records show Mr [redacted] contacted our service department on 5/17/stating that the burners have no heatA service appointment was scheduled with a third party technician for 5/22/Based on the manufacturer’s report, the range was successfully repaired as of 5/26/ We have no further records showing that Mr [redacted] has contacted us regarding any further repairs needsIf Mr [redacted] is in need of service, he may contact our Service Department at 1-855-266- Conn’s value Mr [redacted] as a customer and appreciates him for bringing this matter to our attention
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated his account should be paid in full but it remains open According to our records, Mr [redacted] signed a 32-month retail installment contract on November 24, That contract included our 12-month no-interest financing promotion (“cash-option”) The “cash-option” amount was $ Per the terms of the signed “cash-option” agreement, the “cash-option is void if the minimum monthly payment is not paid within days of the scheduled due date or the unpaid portion of the “cash-option” is not paid within days of the “cash-option” expiration dateMr [redacted] submitted a request to cancel the property insurance on his account on June 24, we complied with that requestThis brought the “Cash-option” amount to $ Credits in the amounts of $and $were applied to Mr [redacted] ’s account for the delivery fee This brought the “cash-option” amount to $ Mr [redacted] paid a total of $on the account during the “cash-option” leaving a remaining balance of $due on or before the “cash-option” expiration date We are unable to honor Mr [redacted] ’s request to close the account because the total “cash-option” amount was not paid in full on or before the “cash-option” expiration date On April 17, we received a request from Mr [redacted] to cancel the retail service agreements (RSA) he purchased Since the request was made after days of purchase, he received a pro-rated refund based on the time expired from the original date of purchase, less the cancellation fee and less the cost of any claims paid prior to the cancelation request A credit of $was applied to the account for the RSA’s on April 21, We have attached copies of Mr [redacted] ’s signed retail installment contract, signed “cash-option” acknowledgement page and payment history for his records Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charge-off status assessed on the account due to payments not being made timely Conn’s appreciates Mr [redacted] for bringing his concerns to our attention Thank you, Cheryle [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account *** Ms [redacted] stated she returned some items from her invoice and she would like the interest recalculated According to our records, Ms [redacted] signed a 30-month retail installment contract on October 1, She returned merchandise from the invoice receiving a credit of $ This amount included $for the product and $for the applicable taxes We are in the process of doing an interest recalculation on Ms [redacted] ’s account We ask that Ms [redacted] please allow 10-business days for the recalculation to process Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle [redacted]
Thank you for the opportunity to respond to Mrand Mrs [redacted] ’s additional comments The problem Mrs [redacted] described is not caused by the washer, it is a problem with the waterline which Mrs [redacted] is aware of As previously stated we will not be able to honor her request to waive the restocking fee or reimburse fees for a plumber If we may be of further assistance, Mrand Mrs [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted] ***
Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show on12/27/16; Mr [redacted] purchased a [redacted] reclining living room set which consisted of three pieces (power recliner, power sofa, and power loveseat) with a 36-month Furnituregard Plan on all three pieces The furniture Mr [redacted] elected sales tag indicated that the material of the furniture was (Heavyweight, durable Valentino bonded leather touch); we have included a picture of the sign place near this furniture group in our response, this information can also be found on Conn’s website athttp://www.conns.com/nobel-living-room-reclining-sofa-loveseat-power-6404.html Mr [redacted] received a copy of Conn’s Return and Exchange Policy at the time of purchase We show Mr [redacted] elected to have his furniture delivered After researching Mr [redacted] ’s complaint, we found the day of delivery (12/31/16), Mr [redacted] received his power recliner and power loveseat in good order; however, the sofa was damaged; therefore, he refused the sofa, and we rescheduled delivery for the following day On1/01/17, we attempted to deliver Mr [redacted] a new sofa; however, Mrs [redacted] refused the sofa and stated that she did not want the unit because it was not genuine leather At this time we are unable to honor Mr [redacted] ’s request to return or exchange the loveseat and recliner which was accepted and received in good order Our Return & Exchange Policy state:No Returns/Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect **As mentioned above the sales tag for the furniture Mr [redacted] selected indicated the material was(Heavyweight, durable Valentino bonded leather touch) Since the sofa was refused and returned; we can cancel the sofa upon request and issue a credit, or Mr [redacted] may contact us to schedule the sofa to be delivered If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s additional comments As mentioned in Mr [redacted] ’s last response; he was given the option to have the sofa redelivered or have the sofa removed from his invoice and credited to his account, since the sofa was refused As of 2/01/17, Mr [redacted] has not made any attempts to contact us to have his sofa redelivered or credited to his account; Mr [redacted] is currently in the schedule for 2/03/ If this date is not convenient for Mr [redacted] ; he may contact our delivery department at 864-879-to reschedule If Mr [redacted] refuses the sofa; the sofa will be removed from his invoice and a refund in the amount of $1,(sofa and Furnituregard Plan) will be submitted and processedIn regards to Mr [redacted] ’s Furnituregard Plan; if he is not happy with the coverage, if may cancel the Furnituregard Plan at any time and receive a refund We have included a copy of the Service Agreement Cancellation Request form in our response Mr [redacted] may fill out the form and return back to us; he may either mail or fax this form to us at 1-877-237-You can also email it to us at [email protected] If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on 9/5/16, Mr [redacted] purchased the [redacted] King bedroom furniture which consists of none pieces (headboard, footboard, post, rails, dresser, mirror, media chest, nightstand and chest) and elected to purchase a 36-month FurnitureGard PlanWe show Mr [redacted] furniture was delivered and signed acknowledging the items were received in good order on 9/12/expect for the mirror which was re-delivered in good order on 9/13/16; there were no mention regarding damages at the time of delivery We researched Mr [redacted] ’s complaint and found he contacted our service department on 9/21/stating the furniture has scratches and nicks on the headboard, footboard, dresser, media chest, nightstand and chestA service appointment was scheduled for 10/5//16; during the inspection the serviceman found scratches and dents on all units and reported the items were non-repairableTherefore; Conn’s agreed to issue an even exchange for the items under the Terms and Condition of the manufacturer’s warrantyWe also agreed exchange the post and rails as a gesture of goodwillWe show Mr [redacted] contacted our customer service stating he was informed that he could re-select any bedroom set and we would price match the new set with his original purchaseMr [redacted] has been informed on several occasions that we are able to issue a store credit to re-select up to any items for the original amount paid ($3899.96) however; he would be responsible for any price difference Although we are unable to honor Mr [redacted] ’s request; he may visit his nearest Conn’s to re-select any items up to the original amount paidPlease be mindful the original bedroom furniture Mr [redacted] is currently available at no additional cost If we may be of further assistance, Mr [redacted] may contact us at 1-877-765- Kind regards, Dyeisha [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on MsIrving’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at [redacted] or on-line at www.conns.com MsIrving stated in her complaint that: she paid her account balance in full; she received the incorrect payoff quote; she overpaid the account and has not received the refund; and she would like the refund sent to her Our investigation reveals that: MsBieker paid her account balance in full on April 18, 2017; the payoff quote MsBieker received was correct; the account was not overpaid; and an overpayment refund is not owed on the accountAccording to our records, MsBieker received a payoff quote of $on April 18, She made a payment in the amount of $on that date MsBieker also stated she made a previous payment on her account that had not posted to the account The following payments posted to MsBieker’s account Payment date Payment amount 1/7/ $2/7/ $3/7/ $4/5/ $4/6/ $4/7/ $4/18/ $Conn’s respectfully disagrees that the account was overpaid as MsBieker paid the quoted payoff amountWe have included a copy of MsBieker’s payment history for her recordsMsBieker will received confirmation of the account closing within business days of the account closing dateConn’s values MsBieker as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to [redacted] complaintOur record show on 6/22/16, [redacted] purchased the [redacted] Reclining sofa and loveseat and elected to purchase a 36-month FurnitureGard Plan [redacted] furniture was delivered and signed acknowledging the items were received in good order on 7/8/We confirmed with the sales representative and delivery team that the furniture [redacted] received is the same model she elected to purchase in the storeWe have verified with our merchandiser as well as the manufacturer that different lighting may change the color variations in the productHowever; this is not a manufacturer’s defect and does not warrant a return or exchangeWe spoke to the store manager who stated he contacted [redacted] and offered to exchange the furniture for the model on the showroom floor at a discounted price since she stated that was her color preference however; she declined the offerWe have attached several photos (inside customer home, inside store and outside store) of the same furniture [redacted] purchased to provide an example of how different lighting may alter the appearance of the productAt this time we are unable to honor [redacted] request for a return or exchange; the furniture she received is the same model elected at the time of purchaseIf we may be of further assistance, [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: 1) He contacted us for service on his washer; when technician came out they stated nothing could be done, and he is still having issues; and 2) He is requesting to return all items purchased Our investigation reveals that: 1) We have inspected Mr [redacted] ’ washer twice, and no problem was found during both inspections; and 2) We have agreed to extend the option to exchange washer and dryer only with the requited 15% restocking fee Our records show on 5/4/17, Mr [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan We researched Mr [redacted] ’s service history and found that a Conn’s technician has gone out and assessed his washer on two separate occasions (6/21/and 6/28/17), as well as the manufacturer, has assessed the unit onceBased on each technician’s report no functional failures were found with the washer and the unit is operating up to specificationsMr [redacted] has been advised that the low water level is with this unit Our records show Mr [redacted] was contacted by a service manager on 7/14/regarding his concernsMr [redacted] stated that he was not satisfied with the unit and requested an exchangeAlthough Mr [redacted] has exceeded the time-frame to return or exchange his washer, Conn’s has agreed to extend the option to exchange only with the required 15% restocking fee until7/31/Mr [redacted] may visit his nearest Conn’s to initiate the approved exchange Conn’s values Mr [redacted] a customer and appreciates him for bringing this matter to our attention
Thank you for the opportunity to respond to Mr [redacted] additional complaintConn’s does not waive restocking fees for products returned within 24-hours; please see Return/Exchange Policy http://www.conns.com/returns-and-exchange/Mr [redacted] restocking fee was waived as a gesture of goodwill due to he stated the item was an older version and wanted to re-select a current modelMr [redacted] re-selected the [redacted] 13” [redacted] Pro Retina and signed acknowledging he received the item in good order on 7/22/As previously mentioned; Conn’s does list the specifications on our shelf tag for all [redacted] laptops as well as provide display models for the consumer to interact with before making a purchaseMr [redacted] acknowledges that he currently has a model which is what he requested in his original complaint (Desired Settlement: I would like a full refund and or exchange for a model [redacted] Pro as describe)Therefore; we are unable to honor Mr [redacted] request to exchange his unit again without the required 15% restocking feeMr [redacted] has been advised that he has until 8/5/to return/exchange his unit with the required restocking fee before the time-frame expiresIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted] Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Yes I received a call from conns cooperate office at noon yesterday with the same resolution offer which I'm ok withI want to use this measure to thank the office of Revdex.com for all effort in resolving this issue
I was unaware of that and I find it rediculous for me to pay over grand for couches, tables, and a rugI am a single mother barely making ends meet and I do not plan on paying such a high rate because the way the sales woman described it to me she made it seem like it would be interest freeSo my question is is there any way to return the furniture and stop making these payments without effecting my credit? I bought the protection plan on the couches and would like to just return my purchase if its possible to do so without hurting my credit Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Thank you for the opportunity to respond to Mr [redacted] concerns regarding account [redacted] Mr [redacted] stated he is being charged double interest on his account when it was supposed to be interest free According to our records, Mr [redacted] signed a 32-month retail installment contract on August 27, That contract included our 12-month no-interest financing promotion (“cash-option”) Mr [redacted] agreed to have the minimum monthly payment due on the 6th of each month On October 3, 2015, Mr [redacted] requested to have his due date changed to the 15th of each month That request was completed On May 19, 2016, Mr [redacted] requested his due date be changed to the 18th of each month As a gesture of goodwill, the second request to change Mr [redacted] due date was processed Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within days of each month’s due date or the unpaid portion of the total cash-option price is not paid within days of the expiration dateMr [redacted] ‘cash-option” was void due to payments not being made timely on the account We have included a copy of Mr [redacted] signed “cash-option acknowledgment page and payment history for his records Conn’s respectfully disagrees that Mr [redacted] is being charged double the interest on the account Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she called to have her payment due date changed to the first of each month According to our records, Ms [redacted] signed a 30-month retail installment contract on July 18, She agreed to have her minimum monthly payment due on the 25th of each month On October 19, Ms [redacted] called to schedule the payment that was due on September 25, At that time she requested the payment due date be moved to the 1st of each month We were unable to honor that request because the account was considered past due at that time Once September’s payment posted to the account, we were able to honor Ms [redacted] ’s request and her due date has been moved to the 1st of each month with the next payment being due on November 1, As of November 5, 2015, a late payment fee has not been assessed on the account for the October payment We have attached a copy of Ms [redacted] 's payment history for her records We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle [redacted]
Thank you again for the opportunity to respond to Ms [redacted] 's concerns regarding her accountPer the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within 10-days of the due date or the unpaid portion of the total “cash-option” is not paid within 10-days of the expiration date Mr [redacted] ’ first payment was days late, voiding the “cash-option.” Additionally, Mr [redacted] assessed another late fee on January 1, due to the payments not being made timely on the account We spoke with Ms [redacted] on January 3, and informed her at that time that the “cash-option” was void due to payments not being made timely on the account.We are unable to reinstate the “cash-option” as per the terms; the “cash-option” was void due to payments not being made within 10-days of each month’s due date We have no record of Ms [redacted] being informed that we would remove one of the late fees in order to reinstate the "cash-option."We have included copies of Mr [redacted] ’ signed documents and payment history for his records Conn’s values Mr [redacted] and Ms [redacted] as customers and appreciates them for bringing their concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, What they stayed above is a lie I did reach out to them I did through different attempts through gateway store in Bmt through assist manager in Port Arthur they did Not call me I called the tech because he failed to call on this last trip stating he got side trackedE back state he would have to order parts and they never called me to come back out and to show up unscheduled mistake not mine I did when second schedule was made the tech stated he was running late after my four hour window as I called mins after the set window time so they again did not show up on timeBut again I see the truth doesn't matter so I will resolve this but want theI would like my complaint of service to remain I want the complaint of poor customer service to remain and I will be sure to handle my issue legally!! please any one reading thiscomplaint do not do service with CONN'S save your funds go to any other appliance location because they % lie and give no service warranty or NOT and FYI I DO HAVE A WARRANTY BUT THEY WOULD RATHER RUN IT OUT BECAUSE THEY GAVE A defective PRODUCT
Thank you for the opportunity to respond to Mrs***’ additional commentsWe have attached a copy of Mrs [redacted] loan ledger which shows a credit of $posted to her account on 9/29/and a credit of $which was posted to her account on 9/30/ If we may be of further assistance, Mrs [redacted] may contact us at 1-877-765- Kind regards, Dyeisha W [redacted] Customer Relations
Conn's respectfully disagrees that we have not attempted to resolve this matter We corrected the contract error and emailed Ms [redacted] the new contract We made several attempts to contact her to answer any questions or concerns she may have regarding the new contract; however, we were unable to reach her The new retail installment contract that was emailed to Ms [redacted] is now void due to not being returned within a 30-day time frame
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMr [redacted] has stated in the complaint: 1) A repairman came out to service his range in June, but the unit has still not been repaired Our investigation reveals that: 1) Mr [redacted] ’s last complete service call was 5/22/The manufacture reported that the unit was successfully repaired Our records show on 11/23/16, Mr [redacted] purchased a [redacted] double range and elected to purchase a 48-month Repair Service Agreement Plan We researched Mr [redacted] ’s complaint and found that he has contacted us once for service on his rangeOur records show Mr [redacted] contacted our service department on 5/17/stating that the burners have no heatA service appointment was scheduled with a third party technician for 5/22/Based on the manufacturer’s report, the range was successfully repaired as of 5/26/ We have no further records showing that Mr [redacted] has contacted us regarding any further repairs needsIf Mr [redacted] is in need of service, he may contact our Service Department at 1-855-266- Conn’s value Mr [redacted] as a customer and appreciates him for bringing this matter to our attention
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated his account should be paid in full but it remains open According to our records, Mr [redacted] signed a 32-month retail installment contract on November 24, That contract included our 12-month no-interest financing promotion (“cash-option”) The “cash-option” amount was $ Per the terms of the signed “cash-option” agreement, the “cash-option is void if the minimum monthly payment is not paid within days of the scheduled due date or the unpaid portion of the “cash-option” is not paid within days of the “cash-option” expiration dateMr [redacted] submitted a request to cancel the property insurance on his account on June 24, we complied with that requestThis brought the “Cash-option” amount to $ Credits in the amounts of $and $were applied to Mr [redacted] ’s account for the delivery fee This brought the “cash-option” amount to $ Mr [redacted] paid a total of $on the account during the “cash-option” leaving a remaining balance of $due on or before the “cash-option” expiration date We are unable to honor Mr [redacted] ’s request to close the account because the total “cash-option” amount was not paid in full on or before the “cash-option” expiration date On April 17, we received a request from Mr [redacted] to cancel the retail service agreements (RSA) he purchased Since the request was made after days of purchase, he received a pro-rated refund based on the time expired from the original date of purchase, less the cancellation fee and less the cost of any claims paid prior to the cancelation request A credit of $was applied to the account for the RSA’s on April 21, We have attached copies of Mr [redacted] ’s signed retail installment contract, signed “cash-option” acknowledgement page and payment history for his records Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charge-off status assessed on the account due to payments not being made timely Conn’s appreciates Mr [redacted] for bringing his concerns to our attention Thank you, Cheryle [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account *** Ms [redacted] stated she returned some items from her invoice and she would like the interest recalculated According to our records, Ms [redacted] signed a 30-month retail installment contract on October 1, She returned merchandise from the invoice receiving a credit of $ This amount included $for the product and $for the applicable taxes We are in the process of doing an interest recalculation on Ms [redacted] ’s account We ask that Ms [redacted] please allow 10-business days for the recalculation to process Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle [redacted]
Thank you for the opportunity to respond to Mrand Mrs [redacted] ’s additional comments The problem Mrs [redacted] described is not caused by the washer, it is a problem with the waterline which Mrs [redacted] is aware of As previously stated we will not be able to honor her request to waive the restocking fee or reimburse fees for a plumber If we may be of further assistance, Mrand Mrs [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted] ***
Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show on12/27/16; Mr [redacted] purchased a [redacted] reclining living room set which consisted of three pieces (power recliner, power sofa, and power loveseat) with a 36-month Furnituregard Plan on all three pieces The furniture Mr [redacted] elected sales tag indicated that the material of the furniture was (Heavyweight, durable Valentino bonded leather touch); we have included a picture of the sign place near this furniture group in our response, this information can also be found on Conn’s website athttp://www.conns.com/nobel-living-room-reclining-sofa-loveseat-power-6404.html Mr [redacted] received a copy of Conn’s Return and Exchange Policy at the time of purchase We show Mr [redacted] elected to have his furniture delivered After researching Mr [redacted] ’s complaint, we found the day of delivery (12/31/16), Mr [redacted] received his power recliner and power loveseat in good order; however, the sofa was damaged; therefore, he refused the sofa, and we rescheduled delivery for the following day On1/01/17, we attempted to deliver Mr [redacted] a new sofa; however, Mrs [redacted] refused the sofa and stated that she did not want the unit because it was not genuine leather At this time we are unable to honor Mr [redacted] ’s request to return or exchange the loveseat and recliner which was accepted and received in good order Our Return & Exchange Policy state:No Returns/Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect **As mentioned above the sales tag for the furniture Mr [redacted] selected indicated the material was(Heavyweight, durable Valentino bonded leather touch) Since the sofa was refused and returned; we can cancel the sofa upon request and issue a credit, or Mr [redacted] may contact us to schedule the sofa to be delivered If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s additional comments As mentioned in Mr [redacted] ’s last response; he was given the option to have the sofa redelivered or have the sofa removed from his invoice and credited to his account, since the sofa was refused As of 2/01/17, Mr [redacted] has not made any attempts to contact us to have his sofa redelivered or credited to his account; Mr [redacted] is currently in the schedule for 2/03/ If this date is not convenient for Mr [redacted] ; he may contact our delivery department at 864-879-to reschedule If Mr [redacted] refuses the sofa; the sofa will be removed from his invoice and a refund in the amount of $1,(sofa and Furnituregard Plan) will be submitted and processedIn regards to Mr [redacted] ’s Furnituregard Plan; if he is not happy with the coverage, if may cancel the Furnituregard Plan at any time and receive a refund We have included a copy of the Service Agreement Cancellation Request form in our response Mr [redacted] may fill out the form and return back to us; he may either mail or fax this form to us at 1-877-237-You can also email it to us at [email protected] If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on 9/5/16, Mr [redacted] purchased the [redacted] King bedroom furniture which consists of none pieces (headboard, footboard, post, rails, dresser, mirror, media chest, nightstand and chest) and elected to purchase a 36-month FurnitureGard PlanWe show Mr [redacted] furniture was delivered and signed acknowledging the items were received in good order on 9/12/expect for the mirror which was re-delivered in good order on 9/13/16; there were no mention regarding damages at the time of delivery We researched Mr [redacted] ’s complaint and found he contacted our service department on 9/21/stating the furniture has scratches and nicks on the headboard, footboard, dresser, media chest, nightstand and chestA service appointment was scheduled for 10/5//16; during the inspection the serviceman found scratches and dents on all units and reported the items were non-repairableTherefore; Conn’s agreed to issue an even exchange for the items under the Terms and Condition of the manufacturer’s warrantyWe also agreed exchange the post and rails as a gesture of goodwillWe show Mr [redacted] contacted our customer service stating he was informed that he could re-select any bedroom set and we would price match the new set with his original purchaseMr [redacted] has been informed on several occasions that we are able to issue a store credit to re-select up to any items for the original amount paid ($3899.96) however; he would be responsible for any price difference Although we are unable to honor Mr [redacted] ’s request; he may visit his nearest Conn’s to re-select any items up to the original amount paidPlease be mindful the original bedroom furniture Mr [redacted] is currently available at no additional cost If we may be of further assistance, Mr [redacted] may contact us at 1-877-765- Kind regards, Dyeisha [redacted]