Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she returned her product, but continues to receive collection calls and she would like the account from her credit According to our records, Ms [redacted] signed a 32-month retail installment contract on March 2, Ms [redacted] stated the delivery drivers damaged her property and did not assemble the product correctly We have no record of Ms [redacted] contacting Conn’s to file a claim or to have the products serviced Ms [redacted] stated she returned the product We have no record of the items being returned to Conn’s We are obligated to report factual information to the credit bureaus and are unable to remove the negative credit marks assessed on the account due to payments not being made timely Ms [redacted] also had questions regarding Mr [redacted] ’s account Although we are unable to address Mr [redacted] ’s concerns with Mrs [redacted] , we will send Mr [redacted] a certified letter to the address on file to answer any questions or concerns he may have Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Called 5/25/17after about 45min of trying to get ahold of an manager I was told the manager was busy and would call me back still no response 5/26/17time now is 2:25pm
Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on 11/23/12, Mr [redacted] purchased a 55” [redacted] TV and elected to purchase a 24-month Repair Service Agreement with Accidental Damage which was financed through [redacted] ***At the time of purchase Mr [redacted] signed his contract with [redacted] acknowledging he was aware of the purchase and agreed to their termsWe show on 1/13/15, Mr [redacted] television was approved for an exchange and he elected a 55” [redacted] 4K [redacted] TV and purchased an additional 37-RSA with Accidental Damage Plan which was again financed through [redacted] ***We researched Mr [redacted] ’s complaint but were unable to find that he has attempted to contact us regarding the cancellation of his warranty since his product was purchasedHowever; we show Mr [redacted] did contacted us via social media on 7/8/stating he submitted a property insurance claim due to theft and wanted to check on the statusMr [redacted] was advised that his television was financed through [redacted] and not on a Conn’s Retail Installment ContractTherefore, his television is not covered under Conn’s Property InsuranceMr [redacted] was made aware that the warranty he purchased only covers repairs or replacement of the product due to functioning failures however; theft is not coveredAt this time we are unable to honor Mr [redacted] ’s request; his television wasfinanced through [redacted] and NOT on a Conn’s Retail Installment Contract which offers property insurance on the financed itemsMr [redacted] may contact his home owner or renter’s insurance provider for further assistanceMr [redacted] may cancel his warranty at any time by completing and returning that attached cancellation requestIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind Regards,Dyeisha [redacted] Customer Relations
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding his account As stated in our previous response, Per the terms of the “cash-option,” the “cash-option is void if the the unpaid portion of the total cash-option price is not paid within days of the “cash-option” expiration date If the “cash-option” is void, finance charges will be assessed from the date of purchase The original terms and conditions found in the retail installment contract will replace the “cash-option” addendum if the “cash-option” is void We have included a copy of Mr [redacted] ’s signed “cash-option” addendum for his records Mr [redacted] ’s total “cash-option” price was $ This amount included $for the merchandise and $for the insurance coverage Mr [redacted] received credit for the insurances he opted to cancel Mr [redacted] paid a total of $during the “cash-option” period This left an outstanding balance of $due on or before the expiration date of December 21, Since the total "cash-option" price was not paid on or before the expiration date of December 21, 2016, the terms of the original contract replaced the cash-option terms We include a copy of Mr [redacted] 's signed cash-option addendum with our previous response Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention
Thank you for the opportunity to respond to Mrs***’s additional commentsWe appreciate Mrs [redacted] for bring this matter to our attention and we sincerely apologize for any inconvenience she experienced during this processMrs [redacted] issue has been addressed with all parties involved to ensure this does not happen in the futureWe attempted to contact Mrs [redacted] on 9/28/to discuss her concern however; we were unsuccessfully and left a voice message to return our call.Mrs [redacted] may contact our Customer Service department at [redacted] to address any further concerns.Kind regards,Dyeisha W [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Still watching my credit reports to see make sure the balance shows nothing and no late or missed paymentsChecking credit karma every week and counting down to the day mark where I will be disputing any charges or anything negativeI no longer trust this company and recommended this company to no oneThis was the first and the last time I will ever purchase anything from Conn's
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The gift card is a fair offer I never got any phone call requesting delivery confirmation and offered to show them my phone When someone makes it crystal clear that a delivery is expected next day maybe conns needs to step outside their outdated delivery protocol
Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 5/25/15, Mrs [redacted] purchased a [redacted] washer and dryer with us which came with a limited year manufacturer’s warranty Mrs [redacted] declined to purchase additional RSA coverage on her appliances Delivery was scheduled for 6/1/15, however Mrs [redacted] postponed the delivery because she was having issues with her plumbing that needed to be repaired The delivery was rescheduled for 6/9/15; the signed delivery ticket acknowledges her appliances were received in good order Mrs [redacted] contacted us on 6/12/15, stating the unit was leaking underneath A call was sand our delivery team went out and confirmed the washer was connected properly during the time of inspection they were unable to duplicate the problem Since then we have dispatch a technician out to Mrs [redacted] home more than once and have not found a problem with her washer The technician did not find a water leak or water marks after running this unit on a quick cycle or a test cycle At this time we are unable to honor Mrs [redacted] request to exchange her washer without paying the required 15% restocking fee If Mrs [redacted] has any questions regarding the manufacturer’s warranty coverage she may contact [redacted] directly Please note the manufacture may charge a trip fee if no problem is found If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at [redacted] Kind regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Thank you for the opportunity to respond to Mrs [redacted] additional commentsAs mentioned in our previous response Mrs [redacted] was contacted on8/31/16by a representative at the corporate office to address her concerns but was unable to reach her on the number list in fileMrs [redacted] complaint regarding the store manager has been addressed by the district manager accordinglyWe have submitted a $gift card to Mrs [redacted] mailing address due to the inconvenienceIf we may be of further assistance, Mrs [redacted] may contact us at [redacted] Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] believes the information reporting on her credit is inaccurate and she would like it removed According to our records, Ms [redacted] signed a 32-month retail installment contract on August 4, She agreed to have her minimum monthly payments due on the 16th of each month Ms [redacted] made four payments on the account with the last payment being made on January 15, We have included a copy of Ms [redacted] ’s signed retail installment contract and payment history for her records Conn’s respectfully disagrees that the information is being reported incorrectly on Ms [redacted] ’s credit bureau Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charged off status of the account due to payments not being made timely Additionally, the information can remain on Ms [redacted] ’s credit report for 7-years per federal guidelines Conn’s appreciates Ms [redacted] for bringing her concerns to our attention Thank you, Cheryle [redacted]
HiI left the receipt at the store on the second visit when I purchased the more expensive washer and subsequently told them to cancel the entire orderFrom what I understand the store has a day return policy.Also, I am now having to wait to return the washerI called the store manager Brent H [redacted] Tuesday 8/and he told me he would call me next week to arrange pick-up.thank you
Thank you for the opportunity to respond to Ms [redacted] ’s complaint Our records show that on 8/03/Ms [redacted] purchased a [redacted] French Door Refrigerator with a 48-month Repair Service Agreement Ms [redacted] ’s received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warrantiesMs [redacted] also signed her invoice acknowledging that she received a copy of Return and Exchange policy Ms [redacted] ’s refrigerator was delivered on 8/5/as promised.After further review we show that Ms [redacted] first contacted us on 2/4/stating that the refrigerator’s temperature would not set; Ms [redacted] ’s information was put in our system to locate a service providerOn 2/23/we spoke with Mr [redacted] who stated the product was working fine and no service was needed.If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He was told our delivery team would be able to the door to the other side for the dryer, but it was not changed; and He is requesting to have the door adjusted Our investigation reveals that: Mr [redacted] s invoice did indicate that the dryer door is switched to the other sideHowever; this is typically not an option offered by our delivery team; and Our delivery team returned to Mr [redacted] s residence on 9/8/and made the adjustments to the dryer We attempted to contact Mr [redacted] on 9/14/to address his concerns but were unsuccessful We were able to verify with the delivery team that Mr [redacted] s issue has already been addressed and resolvedWe sincerely apologize for any inconvenience Mr [redacted] experienced as a result of the delayConn’s values Mr [redacted] as a customer and appreciates him for bringing this matter to our attentionSincerely, Conn’s Inc
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: She had a service technician come out on 11/2/who stated that he could not get parts to repair her washer but she has not been able to get assistance from us; andShe is requesting repairs on her washer or an exchange Our investigation reveals that: Ms [redacted] service inspection was scheduled on 11/2/and she was informed that we needed to wait until we received the technician’s report to determine what further actions are required on the washer; andMs [redacted] washer was approved for an exchange Our records show on 9/2/16, Ms [redacted] purchased a [redacted] washer and dryer and elected to purchase a 36-month Repair Service Agreement Plan We researched Ms [redacted] complaint and found that she contacted our service department on 10/24/stating her washer will not startA service inspection was scheduled with a 3rd party service technician due to Ms [redacted] service area for 11/2/Our records show Ms [redacted] contacted us on 11/6/stating she has not heard back from the technician regarding her washerAfter several failed attempts to get an update regarding the repair needs for Ms [redacted] washer, we agreed to issue an exchange due to the repair delay Our records show Ms [redacted] initiated her approved exchange on 11/24/and is currently scheduled to have her new washer delivered on 12/1/as requestedWe sincerely apologize for any inconvenience Ms [redacted] experienced as a result of the service delay Conn’s values Ms [redacted] as our customer and appreciates her for bringing this matter to our attentionSincerely, Conn’s Inc
Thank you for the opportunity to respond to Mr [redacted] ’s complaintWe researched Mr [redacted] ’s claim and found that his issue is regarding a purchase listed under [redacted] Our records show on 6/5/16, Mrs [redacted] bought a Frigidaire refrigerator and elected to buy a 36-month Repair Service Agreement PlanMrs [redacted] signed her invoice acknowledging that she received a copy of the RSA brochure and was aware of the coverage associated with the productAfter further researching Mr [redacted] ’s complaint we show on 11/1/16, the store manager contacted our service department on Mrs [redacted] ’s behalf stating the door handle on the fridge fell off and she is requesting serviceOur records show a service representative spoke to Mr [redacted] the same day and informed him that the reported damage to the unit is not covered under the Terms and Conditions of the manufacturer’s warranty or the RSA Plan purchasedWe have no further records showing that Mr [redacted] or Mrs [redacted] has contacted us regarding any further issues with the unitAt this time we are unable to honor Mr [redacted] ’s request; the manufacturer’s warranty and Conn’s RSA Plan excludes consumable itemsPlease visithttp://www.conns.com/rand refer to Number (5) Exclusions; Letter (d) If we may be of further assistance, Mr [redacted] or Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to [redacted] concerns regarding her account [redacted] stated she applied for credit; however, the application was approved for less than the amount she needed to purchase all the items she intended to purchase She stated she was going to pay off an account and come back for the additional items According to our records, [redacted] signed a 30-month retail installment contract on June28, This contract included the balance from [redacted] previous account When an account payoff balance exceeds $500.00, that balance is required to be added on to the new retail installment contract The net pay-off balance of [redacted] previous account was $1949.50, therefore, the balance was added on to [redacted] new account in order to qualify for credit [redacted] also stated she was supposed to have the 12-month cash-option, but her account was not set up to include the cash-option The product purchased did not qualify for the 12-month no-interest promotion (“Cash-option”) Additionally, since account [redacted] was not originally a “Cash-option” account, account [redacted] would not have qualified for the “Cash-option.” We are unable to honor [redacted] request to remove the interest from the account We have attached a copy of [redacted] signed retail installment contract for account [redacted] for her records We value [redacted] as a customer and appreciate her bringing her concerns to our attention Thank you,Cheryle S [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Replacement furniture was delivered today the dresser did have one spot on it where the stain was slightly faded but overall everything was much more acceptable and I made my payment as promised
Thank you for the opportunity to respond Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she accepted a settlement offer on her account but it is still opened According to our records, Ms [redacted] accepted a settlement offer on her account She agreed to pay a total of $to close the account Ms [redacted] completed her settlement agreement on June 6, 2016; however, the account did not closeWe are in the process of closing Ms [redacted] ’s account Conn’s respectfully disagrees that it agreed to remove the account from Ms [redacted] credit reportOnce the account closes, it will be reported to all three major credit bureaus as “settled for less than full with a zero balance.” Conn’s apologizes for any inconvenience Ms [redacted] experienced due to this matter
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding accounts [redacted] and [redacted] Ms [redacted] stated she made a purchase in October and wanted to add her existing account to the new purchase, but it was not processed According to our records, Ms [redacted] signed a 32-month retail installment contract on October 11, That contract included our 12-month no-interest financing promotion (“Cash-option”) Ms [redacted] ’s existing account did not have the 12-month “cash-option.” In order to combine the accounts, they would both have to meet the same financing terms Since one of Ms [redacted] ’s accounts is a “Cash-option” account and the other account is not, we would not be able to combine the accounts We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention We have attached copies of Ms [redacted] ’s signed retail installment contracts for her recordsThank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s concerns regarding her account Mrs [redacted] stated she purchased appliances and was told she had two years to pay interest free She would like to pay the account off with no interest According to our records, Mr [redacted] signed a 32-month retail installment contract on June 30, This contract included our 12-month no-interest financing promotion At the time of the purchase, Conn’s did not offer 24-month no-interest financing on their retail installment contracts Mrs [redacted] called on June 18, and obtained her payoff quote through our automated system We have attached a copy of Mrs [redacted] ’s payment history as well as her signed retail installment contract and “Cash-option” acknowledgement page We are unable to honor her request to reinstate the “Cash-option” due to the invoice balance not being paid in full before the “Cash-option” expiration date We Value Mrs [redacted] as a customer and appreciate her bringing her concerns to our attention Thank you,Cheryle Simmons
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she returned her product, but continues to receive collection calls and she would like the account from her credit According to our records, Ms [redacted] signed a 32-month retail installment contract on March 2, Ms [redacted] stated the delivery drivers damaged her property and did not assemble the product correctly We have no record of Ms [redacted] contacting Conn’s to file a claim or to have the products serviced Ms [redacted] stated she returned the product We have no record of the items being returned to Conn’s We are obligated to report factual information to the credit bureaus and are unable to remove the negative credit marks assessed on the account due to payments not being made timely Ms [redacted] also had questions regarding Mr [redacted] ’s account Although we are unable to address Mr [redacted] ’s concerns with Mrs [redacted] , we will send Mr [redacted] a certified letter to the address on file to answer any questions or concerns he may have Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Called 5/25/17after about 45min of trying to get ahold of an manager I was told the manager was busy and would call me back still no response 5/26/17time now is 2:25pm
Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on 11/23/12, Mr [redacted] purchased a 55” [redacted] TV and elected to purchase a 24-month Repair Service Agreement with Accidental Damage which was financed through [redacted] ***At the time of purchase Mr [redacted] signed his contract with [redacted] acknowledging he was aware of the purchase and agreed to their termsWe show on 1/13/15, Mr [redacted] television was approved for an exchange and he elected a 55” [redacted] 4K [redacted] TV and purchased an additional 37-RSA with Accidental Damage Plan which was again financed through [redacted] ***We researched Mr [redacted] ’s complaint but were unable to find that he has attempted to contact us regarding the cancellation of his warranty since his product was purchasedHowever; we show Mr [redacted] did contacted us via social media on 7/8/stating he submitted a property insurance claim due to theft and wanted to check on the statusMr [redacted] was advised that his television was financed through [redacted] and not on a Conn’s Retail Installment ContractTherefore, his television is not covered under Conn’s Property InsuranceMr [redacted] was made aware that the warranty he purchased only covers repairs or replacement of the product due to functioning failures however; theft is not coveredAt this time we are unable to honor Mr [redacted] ’s request; his television wasfinanced through [redacted] and NOT on a Conn’s Retail Installment Contract which offers property insurance on the financed itemsMr [redacted] may contact his home owner or renter’s insurance provider for further assistanceMr [redacted] may cancel his warranty at any time by completing and returning that attached cancellation requestIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind Regards,Dyeisha [redacted] Customer Relations
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding his account As stated in our previous response, Per the terms of the “cash-option,” the “cash-option is void if the the unpaid portion of the total cash-option price is not paid within days of the “cash-option” expiration date If the “cash-option” is void, finance charges will be assessed from the date of purchase The original terms and conditions found in the retail installment contract will replace the “cash-option” addendum if the “cash-option” is void We have included a copy of Mr [redacted] ’s signed “cash-option” addendum for his records Mr [redacted] ’s total “cash-option” price was $ This amount included $for the merchandise and $for the insurance coverage Mr [redacted] received credit for the insurances he opted to cancel Mr [redacted] paid a total of $during the “cash-option” period This left an outstanding balance of $due on or before the expiration date of December 21, Since the total "cash-option" price was not paid on or before the expiration date of December 21, 2016, the terms of the original contract replaced the cash-option terms We include a copy of Mr [redacted] 's signed cash-option addendum with our previous response Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention
Thank you for the opportunity to respond to Mrs***’s additional commentsWe appreciate Mrs [redacted] for bring this matter to our attention and we sincerely apologize for any inconvenience she experienced during this processMrs [redacted] issue has been addressed with all parties involved to ensure this does not happen in the futureWe attempted to contact Mrs [redacted] on 9/28/to discuss her concern however; we were unsuccessfully and left a voice message to return our call.Mrs [redacted] may contact our Customer Service department at [redacted] to address any further concerns.Kind regards,Dyeisha W [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Still watching my credit reports to see make sure the balance shows nothing and no late or missed paymentsChecking credit karma every week and counting down to the day mark where I will be disputing any charges or anything negativeI no longer trust this company and recommended this company to no oneThis was the first and the last time I will ever purchase anything from Conn's
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The gift card is a fair offer I never got any phone call requesting delivery confirmation and offered to show them my phone When someone makes it crystal clear that a delivery is expected next day maybe conns needs to step outside their outdated delivery protocol
Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 5/25/15, Mrs [redacted] purchased a [redacted] washer and dryer with us which came with a limited year manufacturer’s warranty Mrs [redacted] declined to purchase additional RSA coverage on her appliances Delivery was scheduled for 6/1/15, however Mrs [redacted] postponed the delivery because she was having issues with her plumbing that needed to be repaired The delivery was rescheduled for 6/9/15; the signed delivery ticket acknowledges her appliances were received in good order Mrs [redacted] contacted us on 6/12/15, stating the unit was leaking underneath A call was sand our delivery team went out and confirmed the washer was connected properly during the time of inspection they were unable to duplicate the problem Since then we have dispatch a technician out to Mrs [redacted] home more than once and have not found a problem with her washer The technician did not find a water leak or water marks after running this unit on a quick cycle or a test cycle At this time we are unable to honor Mrs [redacted] request to exchange her washer without paying the required 15% restocking fee If Mrs [redacted] has any questions regarding the manufacturer’s warranty coverage she may contact [redacted] directly Please note the manufacture may charge a trip fee if no problem is found If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at [redacted] Kind regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Thank you for the opportunity to respond to Mrs [redacted] additional commentsAs mentioned in our previous response Mrs [redacted] was contacted on8/31/16by a representative at the corporate office to address her concerns but was unable to reach her on the number list in fileMrs [redacted] complaint regarding the store manager has been addressed by the district manager accordinglyWe have submitted a $gift card to Mrs [redacted] mailing address due to the inconvenienceIf we may be of further assistance, Mrs [redacted] may contact us at [redacted] Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] believes the information reporting on her credit is inaccurate and she would like it removed According to our records, Ms [redacted] signed a 32-month retail installment contract on August 4, She agreed to have her minimum monthly payments due on the 16th of each month Ms [redacted] made four payments on the account with the last payment being made on January 15, We have included a copy of Ms [redacted] ’s signed retail installment contract and payment history for her records Conn’s respectfully disagrees that the information is being reported incorrectly on Ms [redacted] ’s credit bureau Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charged off status of the account due to payments not being made timely Additionally, the information can remain on Ms [redacted] ’s credit report for 7-years per federal guidelines Conn’s appreciates Ms [redacted] for bringing her concerns to our attention Thank you, Cheryle [redacted]
HiI left the receipt at the store on the second visit when I purchased the more expensive washer and subsequently told them to cancel the entire orderFrom what I understand the store has a day return policy.Also, I am now having to wait to return the washerI called the store manager Brent H [redacted] Tuesday 8/and he told me he would call me next week to arrange pick-up.thank you
Thank you for the opportunity to respond to Ms [redacted] ’s complaint Our records show that on 8/03/Ms [redacted] purchased a [redacted] French Door Refrigerator with a 48-month Repair Service Agreement Ms [redacted] ’s received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warrantiesMs [redacted] also signed her invoice acknowledging that she received a copy of Return and Exchange policy Ms [redacted] ’s refrigerator was delivered on 8/5/as promised.After further review we show that Ms [redacted] first contacted us on 2/4/stating that the refrigerator’s temperature would not set; Ms [redacted] ’s information was put in our system to locate a service providerOn 2/23/we spoke with Mr [redacted] who stated the product was working fine and no service was needed.If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He was told our delivery team would be able to the door to the other side for the dryer, but it was not changed; and He is requesting to have the door adjusted Our investigation reveals that: Mr [redacted] s invoice did indicate that the dryer door is switched to the other sideHowever; this is typically not an option offered by our delivery team; and Our delivery team returned to Mr [redacted] s residence on 9/8/and made the adjustments to the dryer We attempted to contact Mr [redacted] on 9/14/to address his concerns but were unsuccessful We were able to verify with the delivery team that Mr [redacted] s issue has already been addressed and resolvedWe sincerely apologize for any inconvenience Mr [redacted] experienced as a result of the delayConn’s values Mr [redacted] as a customer and appreciates him for bringing this matter to our attentionSincerely, Conn’s Inc
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: She had a service technician come out on 11/2/who stated that he could not get parts to repair her washer but she has not been able to get assistance from us; andShe is requesting repairs on her washer or an exchange Our investigation reveals that: Ms [redacted] service inspection was scheduled on 11/2/and she was informed that we needed to wait until we received the technician’s report to determine what further actions are required on the washer; andMs [redacted] washer was approved for an exchange Our records show on 9/2/16, Ms [redacted] purchased a [redacted] washer and dryer and elected to purchase a 36-month Repair Service Agreement Plan We researched Ms [redacted] complaint and found that she contacted our service department on 10/24/stating her washer will not startA service inspection was scheduled with a 3rd party service technician due to Ms [redacted] service area for 11/2/Our records show Ms [redacted] contacted us on 11/6/stating she has not heard back from the technician regarding her washerAfter several failed attempts to get an update regarding the repair needs for Ms [redacted] washer, we agreed to issue an exchange due to the repair delay Our records show Ms [redacted] initiated her approved exchange on 11/24/and is currently scheduled to have her new washer delivered on 12/1/as requestedWe sincerely apologize for any inconvenience Ms [redacted] experienced as a result of the service delay Conn’s values Ms [redacted] as our customer and appreciates her for bringing this matter to our attentionSincerely, Conn’s Inc
Thank you for the opportunity to respond to Mr [redacted] ’s complaintWe researched Mr [redacted] ’s claim and found that his issue is regarding a purchase listed under [redacted] Our records show on 6/5/16, Mrs [redacted] bought a Frigidaire refrigerator and elected to buy a 36-month Repair Service Agreement PlanMrs [redacted] signed her invoice acknowledging that she received a copy of the RSA brochure and was aware of the coverage associated with the productAfter further researching Mr [redacted] ’s complaint we show on 11/1/16, the store manager contacted our service department on Mrs [redacted] ’s behalf stating the door handle on the fridge fell off and she is requesting serviceOur records show a service representative spoke to Mr [redacted] the same day and informed him that the reported damage to the unit is not covered under the Terms and Conditions of the manufacturer’s warranty or the RSA Plan purchasedWe have no further records showing that Mr [redacted] or Mrs [redacted] has contacted us regarding any further issues with the unitAt this time we are unable to honor Mr [redacted] ’s request; the manufacturer’s warranty and Conn’s RSA Plan excludes consumable itemsPlease visithttp://www.conns.com/rand refer to Number (5) Exclusions; Letter (d) If we may be of further assistance, Mr [redacted] or Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to [redacted] concerns regarding her account [redacted] stated she applied for credit; however, the application was approved for less than the amount she needed to purchase all the items she intended to purchase She stated she was going to pay off an account and come back for the additional items According to our records, [redacted] signed a 30-month retail installment contract on June28, This contract included the balance from [redacted] previous account When an account payoff balance exceeds $500.00, that balance is required to be added on to the new retail installment contract The net pay-off balance of [redacted] previous account was $1949.50, therefore, the balance was added on to [redacted] new account in order to qualify for credit [redacted] also stated she was supposed to have the 12-month cash-option, but her account was not set up to include the cash-option The product purchased did not qualify for the 12-month no-interest promotion (“Cash-option”) Additionally, since account [redacted] was not originally a “Cash-option” account, account [redacted] would not have qualified for the “Cash-option.” We are unable to honor [redacted] request to remove the interest from the account We have attached a copy of [redacted] signed retail installment contract for account [redacted] for her records We value [redacted] as a customer and appreciate her bringing her concerns to our attention Thank you,Cheryle S [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Replacement furniture was delivered today the dresser did have one spot on it where the stain was slightly faded but overall everything was much more acceptable and I made my payment as promised
Thank you for the opportunity to respond Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she accepted a settlement offer on her account but it is still opened According to our records, Ms [redacted] accepted a settlement offer on her account She agreed to pay a total of $to close the account Ms [redacted] completed her settlement agreement on June 6, 2016; however, the account did not closeWe are in the process of closing Ms [redacted] ’s account Conn’s respectfully disagrees that it agreed to remove the account from Ms [redacted] credit reportOnce the account closes, it will be reported to all three major credit bureaus as “settled for less than full with a zero balance.” Conn’s apologizes for any inconvenience Ms [redacted] experienced due to this matter
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding accounts [redacted] and [redacted] Ms [redacted] stated she made a purchase in October and wanted to add her existing account to the new purchase, but it was not processed According to our records, Ms [redacted] signed a 32-month retail installment contract on October 11, That contract included our 12-month no-interest financing promotion (“Cash-option”) Ms [redacted] ’s existing account did not have the 12-month “cash-option.” In order to combine the accounts, they would both have to meet the same financing terms Since one of Ms [redacted] ’s accounts is a “Cash-option” account and the other account is not, we would not be able to combine the accounts We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention We have attached copies of Ms [redacted] ’s signed retail installment contracts for her recordsThank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s concerns regarding her account Mrs [redacted] stated she purchased appliances and was told she had two years to pay interest free She would like to pay the account off with no interest According to our records, Mr [redacted] signed a 32-month retail installment contract on June 30, This contract included our 12-month no-interest financing promotion At the time of the purchase, Conn’s did not offer 24-month no-interest financing on their retail installment contracts Mrs [redacted] called on June 18, and obtained her payoff quote through our automated system We have attached a copy of Mrs [redacted] ’s payment history as well as her signed retail installment contract and “Cash-option” acknowledgement page We are unable to honor her request to reinstate the “Cash-option” due to the invoice balance not being paid in full before the “Cash-option” expiration date We Value Mrs [redacted] as a customer and appreciate her bringing her concerns to our attention Thank you,Cheryle Simmons