Thank you for the opportunity to respond to Mrs [redacted] ’s complaintWe reached out to our marketing department and were able to confirm that Conn’s did not have a promotional offer for any [redacted] Blu-ray players for $We also contacted the store manager in our Katy, TX location who stated that there were no advertisements for [redacted] Blu-ray players retailed at $Although we are unable to honor Mrs [redacted] ’s request, if she is able to provide supporting documents we will be happy to look further into this matter If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he had a promotion and it was lost He believes it should be reinstated According to our records, Mr [redacted] signed a 32-month retail installment contract on April 24, That contract included our 12-month no-interest financing promotion (“cash-option”) Mr [redacted] agreed to have the minimum monthly payment due on the 8th of each month Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within days of each month’s due date or the unpaid portion of the total cash-option price is not paid within days of the expiration dateMr [redacted] ’s ‘cash-option” was void due to payments not being made timely on the account We have included a copy of Mr [redacted] ’s signed “cash-option acknowledgment page and payment history for his records We are unable to reinstate the “cash-option” due to payments not being made timely on the account Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle [redacted]
Thank you for the additional opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] We appreciate Ms [redacted] for providing the additional identifying information Ms [redacted] stated she believes the information listed on her credit report is inaccurate and she would like it corrected According to our records, Ms [redacted] singed a 36-month retail installment contract on March 25, She agreed to have the minimum monthly payment due on the 20th of each month Ms [redacted] stated her first date of delinquency was September Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove any negative credit marks assessed on the account due to payments not being made timely Ms [redacted] ’s account was paid per the settlement agreement on April 29*, We have attached a copy of Ms, [redacted] ’s payment history for her records The account will remain on the credit report from the last date of delinquency, not the first date of delinquency Conn’s appreciates Ms [redacted] for bringing her concerns to our attention
Thank you for the opportunity to respond to Mr [redacted] complaintWe reviewed Mr [redacted] complaint and found that his issue has been addressedOur records show Conn’s approved an exchange and Mr [redacted] was delivered a new console on 1/15/at no additional costWe sincerely apologize for any inconvenience Mr [redacted] experienced during this processIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Hello Ms [redacted] I am requesting the information requested by [redacted] to file a claimAs well as the documents I mailed to [redacted] per their requirements to file a claimAlso I am a requesting copy's of the collection phone calls placed to my cell phone at the end of March Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me As long as everything is taken care of before sat because the sale for the set I already chose changes then also I never received stacking kit I paid for so I expect to receive the money back or stack kit or a [redacted] stack kit included in
Thank you for the opportunity to respond to Ms***’s concerns regarding account *** Ms [redacted] stated she was told her next payment would not be due until January and she would like her account to reflect that According to our records, Ms [redacted] was contacted on December 4, and offered assistance to bring her account current until January 12, Ms [redacted] did not schedule the arrangements at that time; however, she called back and accepted the arrangements We have processed a goodwill due date change and Ms***’s next payment will be due on February 12, Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she may have experienced due to this matter.Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s additional comments As stated in Mr [redacted] ’s original response; he contacted us on three separate occasions regarding his washer dated 10/16/17, 11/19/17, and 12/28/ However, two out of the three service calls were completed During his third service call with Conn’s, Mr [redacted] refused service and indicated that he would contact the manufacturer for further assistance As mentioned Mr [redacted] ’s washer does not meet the qualifications for an exchange Therefore, we are unable to honor Mr [redacted] ’s request If service is still needed Mr [redacted] may contact our service department at 1-855-266-to schedule an appointment Conn’s values Mr [redacted] as our customers and appreciates him for bringing this matter to our attention Sincerely, Customer Relations Conn’s Inc
Thank you for the opportunity to respond to Mr***’s complaint Our records show on 6/08/16, Mr [redacted] purchased a [redacted] dishwasher with a 48-month Repair Service Agreement and an (DWR) dishwasher installation We confirmed Mr***’s dishwasher was sold as a clearance item as is at a discount price of $ Mr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties Mr [redacted] also and signed his invoice acknowledging he was provided a copy of the Repair Service Agreement brochure and that he understood the coverage associated with the covered product Mr [redacted] was scheduled to have his dishwasher delivered on 6/15/16; however upon arrival it was discovered the dishwasher was messing parts which was needed to complete the install Therefore, the unit was refused by Mr [redacted] and delivery was rescheduled Mr***’s dishwasher was later delivered on 6/22/with all parts needed to complete the installation We show Mr [redacted] later contacted us after delivery was completed stating; the dishwasher was not filling up with waterAfter further researching Mr***’s complaint we show his complaint has been escalated to upper management an exchange request has been submitted Mr [redacted] has been issued a credit up to the original amount paid which was $ Mr [redacted] has the option to re-select a floor model or choose a new dishwasher at retail cost If Mr [redacted] chooses to purchase a new dishwasher at retail value; he will be responsibility to pay the difference Again, Mr [redacted] available credit for his exchange is $ He may visit his nearest Conn’s location to re-select and schedule delivery If we may be of further assistance, Mr [redacted] may contact Customer Service Department at 1-877-358-Kind regards, Jana [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: The incorrect slate was delivered with her bed and she was told we would re-deliver in days but still has not received the correct slates Our investigation reveals that: During the delivery we found the incorrect slats were added to Ms [redacted] invoiceThere was a delay correcting the invoice for the correct slate due to the order was completed in error After researching Ms [redacted] ’s compliant we found on 11/24/17, she purchased the [redacted] bunk bed which consist of nine pieces (frame, ends, twin slate kit, full slate kit, dresser, mirror, chest, stairway chest and nightstand)Ms [redacted] ’s items were scheduled for delivery on 12/5/Upon installation, the delivery team found that the incorrect bed slates (full slate) were added to Ms [redacted] ’s invoice and notated that they were unable to complete the assemblyOur records show there was a delay processing the exchange for the correct size slates due to Ms [redacted] ’s invoice was completed in error; however, we show Ms [redacted] received the correct slates on 12/9/Due to the inconvenience, we issued a credit of $to Ms [redacted] ’s account for her delivery fee and assembly chargeIn addition, we have agreed to refund Ms [redacted] for the purchase of the correct slates due to the sales errorMs [redacted] may visit her nearest Conn’ s to process the credit of $back to the card used to make her purchase We sincerely apologize for any inconvenience Ms [redacted] experienced during this process Conn’s value Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc
We did not find a purchase made under MrsHolland’s name or number associated with her complaint We attempted to contact MrsHolland at the phone number provided on the complaint however we were unable to reach her Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 9/03/15, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanWe researched Mrs [redacted] ’s complaint and found that she contacted our service department on 1/07/stating her dryer is not spinningA service appointment was scheduled for 1/19/17; during the inspection the technician a new motor was needed for repairOnce we received the part, the technician returned to Mrs [redacted] ’s residence on1/25/and installed the new motorHowever; the technician did report that Mrs [redacted] has an electrical issue with her outlet and would need to contact an electricianMrs [redacted] was advised that based on the technician’s service report, a new motor was installed, but she would need to have an electrician inspect her outletsWe show on2/15/17; a new service ticket was created in attempts to have the unit exchangeHowever; on 2/21/Mrs [redacted] was contacted and made aware that her unit does not meet the qualification for an exchangeMrs [redacted] was also offered the option to have a different technician assess the dryer for a second opinion, but she refused and requested an exchange, therefore; the service order was canceledOur records show on 3/02/17, Mrs [redacted] contacted our service department again for repairs and requested a different technician inspect the unitMrs [redacted] is currently scheduled to have a technician re-assess her dryer; once the unit has been inspected, we can determine what further actions are requiredAlthough Mrs [redacted] ’s dryer does not meet the qualifications for an exchange at this time, we will continue with any covered repairsIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In my requested resolution, I SPECIFICALLY stated that I did NOT want a gift card that could be used only on future purchasesI did not ask for any additional recompense beyond the agreed upon $ Furthermore, I requested that that $be issued to me in the form of a refund check seeing as how I have been LIED to for months about the concession having been posted to my account If it had actually been posted each time I was told it was, I would have very little balance remaining to pay off If Conn's wishes to show me a gesture of goodwill and customer service, then a visa or master card gift card would be preferred, as it would allow me to choose where to spend my hard earned income Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [What you continue to fail to realize is that your store had the price of the [redacted] base incorrectly priced when I shown and subsequently selectedI did not alter the pricing on the sheet, YOU guys had it misprinted! For that fact alone is why the price should be honoredNot because I came back to the store to redo the documents; I only redid the docs because I trusted that Mike Dwould have it taken cared ofI called immediately when I noticed it was incorrect and said that I would cancel the complete orderYour salesperson said that was unnecessary and that it would be handled, but that it would take a couple weeksThis wasn't my first purchase at this location but it is the last time I patronize any of your stores.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] [mailto: [redacted] ] Sent: Friday, September 30, 1:PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Conn has had over months to make the required repairsI am no longer accepting their excuse that a serviceman is not in the area, Conn sent a serviceman from Texas to try and repair and he could not, at that time it was turned over to the Oklahoma service man who has canceled every service call we have sit up I work out of the country and cons was informed of this, and they also told me from a MrHernandez that due to my situation that conns would work with my schedule and service the issues on Monday after repeated canceled dates and repeated having family members miss work to meet the serviceman, I was informed that conns could not meet the agreement set forth by MrsHernandezTherefore this issue has now became a month train wreckLike I said earlier conns has had months to make this right and I have been turned away, fingers pointed to other departments and brick wallsThe ONLY thing conns has been consistent with is the billing deptcalling me non stop if payment is minute late past due dateSo I am sticking with my decision.there will not be another payment made on this account and when the CEO or someone in upper management contacts me to workout a return on their merchandise then there is no reason for conns to talk to meI AM DONE WITH THEIR PROMISES AND LIES!!! I made every payment on time to them even when my merchandise was broken with the promise it would be fixed and never was! I AM DONE WITH THIS COMPANY!!!!! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, 1st of all its Mr [redacted] , Conns has Never returned any of my phone callsI called GE directly and had there service tech come out to check the washerUpon inspection there was a hose disconnected that was not allowing the washer to operate properlyConns has come out times and could not fix the washer during any of the service callsI have called the Conns service department times leaving messages for the Manger Jessica who never took my call or returned my phone calls
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account *** Mr [redacted] stated he made a payment over the phone; however, he continued to receive collection calls regarding his account According to our records, Mr [redacted] scheduled a payment in the amount of $to post to his account on January 22, That payment was applied to a different account in error We have moved the $payment from the incorrect account and applied it to Mr [redacted] ’s account We have attached a copy of Mr [redacted] ’s payment history as confirmation Additionally, we are in the process of reversing the late fee that was assessed on the account Conn’s values Mr [redacted] as a customer and sincerely apologizes for any inconvenience he may have experienced due to this matter Thank you,Cheryle [redacted]
Thank you for the opportunity to respond to [redacted] complaint Our records show on5/14/16, [redacted] purchased a [redacted] Kingston dinette set which consisted of seven pieces (table and six chairs) with a 36-month Furnituregard Plan on all seven pieces Mrs [redacted] provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states:No Returns/Exchanges on – Furniture, mattresses, décor& accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect [redacted] also signed her invoice acknowledging that she was given a copy of the Furnituregard Plan brochure and that she understood the coverage associated with the covered product [redacted] elected to have her items delivered; which was completed on5/15/ We researched Mrs [redacted] complaint and found she contacted us on10/12/16regarding her table Mrs [redacted] stated the middle of her table was dipping and the board was falling off Our records show on10/14/16, Mrs [redacted] refused to have service and request to have her table exchanged Mrs [redacted] was informed her table would have to be assessed before we could determine what further action is needed [redacted] indicated that she was not satisfied with the dates provided to schedule her service appointment and again refused to have her table assessed Our records show we attempted to contact [redacted] on several occasions to schedule an appointment but we were unsuccessful We spoke with [redacted] and scheduled her service inspection for Saturday(10/22/16) upon inspection the service man found the table had snapped in half and was unrepairable therefore an exchange has been approved [redacted] ’s has been contacted and aware of the approval If we be of further assistance, Mrs[redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]you're company back dated the contract..and today I received phone calls,a voice mail.and you call that business practice..I did not ask for a date change you did that yourself..I did not sign a contract on July 14th as a matter of fact I exchanged the old one for a new one on the 4th of July.your customer service at [redacted] refused to write it that day..that's why it took me till October to get one written.so you are incorrect on several items you claim to know about..quit stalling and honor what you're [redacted] store should have done in the first place.waiting to hear from you Regards,
Thank you for the opportunity to respond to ***’ complaintOur records show on 8/8/15, Mrs [redacted] purchased a Serta Initiative Firm king bed and elected to purchase a 48-month FurnitureGard PlanMrs***’ mattress was delivered and signed acknowledging the item was received in good order on 8/11/15; no damages were reported at the time of deliveryPer Mrs***’ request, the mattress was left in her hall wrapped in plastic due to remodelingAs listed on the signed delivery ticket; “Please thoroughly inspect your merchandise for damageAn exchange or price concession will not be authorized for damage discovered after the delivery” We researched Mrs***’ complaint and found she contacted our delivery team on 8/22/stating that she just removed the plastic from the mattress and noticed a large slice down the back of the unit but the plastic was unharmed Mrs***’ information was forwarded to a manger for further review however; we were unable to confirm when or how the damages occurred from the time of delivery Therefore Mrs [redacted] was informed to contact our service department to schedule an appointment for repairsMrs [redacted] contacted our service department on 9/9/regarding the tear in her mattressA service appointment was scheduled for 9/11/15; the serviceman was able to stitch the tear on the bottom of the mattress to complete repairs Conn’s has a No Return/Exchange on all mattresses however; Mrs***’ mattress qualified for Serta’s 120-day In-Home Comfort GuaranteeMrs [redacted] may visit her nearest Conn’s location to take advantage of Serta’s 120-day In-Home Comfort Guarantee We sincerely apologize for the delay and experience Mrs***’ had regarding this matter If we may be of further assistance, Mrs [redacted] may contact us at 1-877-358- Kind regards, Kathryn J [redacted] Customer Relations
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintWe reached out to our marketing department and were able to confirm that Conn’s did not have a promotional offer for any [redacted] Blu-ray players for $We also contacted the store manager in our Katy, TX location who stated that there were no advertisements for [redacted] Blu-ray players retailed at $Although we are unable to honor Mrs [redacted] ’s request, if she is able to provide supporting documents we will be happy to look further into this matter If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he had a promotion and it was lost He believes it should be reinstated According to our records, Mr [redacted] signed a 32-month retail installment contract on April 24, That contract included our 12-month no-interest financing promotion (“cash-option”) Mr [redacted] agreed to have the minimum monthly payment due on the 8th of each month Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within days of each month’s due date or the unpaid portion of the total cash-option price is not paid within days of the expiration dateMr [redacted] ’s ‘cash-option” was void due to payments not being made timely on the account We have included a copy of Mr [redacted] ’s signed “cash-option acknowledgment page and payment history for his records We are unable to reinstate the “cash-option” due to payments not being made timely on the account Conn’s values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle [redacted]
Thank you for the additional opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] We appreciate Ms [redacted] for providing the additional identifying information Ms [redacted] stated she believes the information listed on her credit report is inaccurate and she would like it corrected According to our records, Ms [redacted] singed a 36-month retail installment contract on March 25, She agreed to have the minimum monthly payment due on the 20th of each month Ms [redacted] stated her first date of delinquency was September Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove any negative credit marks assessed on the account due to payments not being made timely Ms [redacted] ’s account was paid per the settlement agreement on April 29*, We have attached a copy of Ms, [redacted] ’s payment history for her records The account will remain on the credit report from the last date of delinquency, not the first date of delinquency Conn’s appreciates Ms [redacted] for bringing her concerns to our attention
Thank you for the opportunity to respond to Mr [redacted] complaintWe reviewed Mr [redacted] complaint and found that his issue has been addressedOur records show Conn’s approved an exchange and Mr [redacted] was delivered a new console on 1/15/at no additional costWe sincerely apologize for any inconvenience Mr [redacted] experienced during this processIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Hello Ms [redacted] I am requesting the information requested by [redacted] to file a claimAs well as the documents I mailed to [redacted] per their requirements to file a claimAlso I am a requesting copy's of the collection phone calls placed to my cell phone at the end of March Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me As long as everything is taken care of before sat because the sale for the set I already chose changes then also I never received stacking kit I paid for so I expect to receive the money back or stack kit or a [redacted] stack kit included in
Thank you for the opportunity to respond to Ms***’s concerns regarding account *** Ms [redacted] stated she was told her next payment would not be due until January and she would like her account to reflect that According to our records, Ms [redacted] was contacted on December 4, and offered assistance to bring her account current until January 12, Ms [redacted] did not schedule the arrangements at that time; however, she called back and accepted the arrangements We have processed a goodwill due date change and Ms***’s next payment will be due on February 12, Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she may have experienced due to this matter.Thank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mr [redacted] ’s additional comments As stated in Mr [redacted] ’s original response; he contacted us on three separate occasions regarding his washer dated 10/16/17, 11/19/17, and 12/28/ However, two out of the three service calls were completed During his third service call with Conn’s, Mr [redacted] refused service and indicated that he would contact the manufacturer for further assistance As mentioned Mr [redacted] ’s washer does not meet the qualifications for an exchange Therefore, we are unable to honor Mr [redacted] ’s request If service is still needed Mr [redacted] may contact our service department at 1-855-266-to schedule an appointment Conn’s values Mr [redacted] as our customers and appreciates him for bringing this matter to our attention Sincerely, Customer Relations Conn’s Inc
Thank you for the opportunity to respond to Mr***’s complaint Our records show on 6/08/16, Mr [redacted] purchased a [redacted] dishwasher with a 48-month Repair Service Agreement and an (DWR) dishwasher installation We confirmed Mr***’s dishwasher was sold as a clearance item as is at a discount price of $ Mr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties Mr [redacted] also and signed his invoice acknowledging he was provided a copy of the Repair Service Agreement brochure and that he understood the coverage associated with the covered product Mr [redacted] was scheduled to have his dishwasher delivered on 6/15/16; however upon arrival it was discovered the dishwasher was messing parts which was needed to complete the install Therefore, the unit was refused by Mr [redacted] and delivery was rescheduled Mr***’s dishwasher was later delivered on 6/22/with all parts needed to complete the installation We show Mr [redacted] later contacted us after delivery was completed stating; the dishwasher was not filling up with waterAfter further researching Mr***’s complaint we show his complaint has been escalated to upper management an exchange request has been submitted Mr [redacted] has been issued a credit up to the original amount paid which was $ Mr [redacted] has the option to re-select a floor model or choose a new dishwasher at retail cost If Mr [redacted] chooses to purchase a new dishwasher at retail value; he will be responsibility to pay the difference Again, Mr [redacted] available credit for his exchange is $ He may visit his nearest Conn’s location to re-select and schedule delivery If we may be of further assistance, Mr [redacted] may contact Customer Service Department at 1-877-358-Kind regards, Jana [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: The incorrect slate was delivered with her bed and she was told we would re-deliver in days but still has not received the correct slates Our investigation reveals that: During the delivery we found the incorrect slats were added to Ms [redacted] invoiceThere was a delay correcting the invoice for the correct slate due to the order was completed in error After researching Ms [redacted] ’s compliant we found on 11/24/17, she purchased the [redacted] bunk bed which consist of nine pieces (frame, ends, twin slate kit, full slate kit, dresser, mirror, chest, stairway chest and nightstand)Ms [redacted] ’s items were scheduled for delivery on 12/5/Upon installation, the delivery team found that the incorrect bed slates (full slate) were added to Ms [redacted] ’s invoice and notated that they were unable to complete the assemblyOur records show there was a delay processing the exchange for the correct size slates due to Ms [redacted] ’s invoice was completed in error; however, we show Ms [redacted] received the correct slates on 12/9/Due to the inconvenience, we issued a credit of $to Ms [redacted] ’s account for her delivery fee and assembly chargeIn addition, we have agreed to refund Ms [redacted] for the purchase of the correct slates due to the sales errorMs [redacted] may visit her nearest Conn’ s to process the credit of $back to the card used to make her purchase We sincerely apologize for any inconvenience Ms [redacted] experienced during this process Conn’s value Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc
We did not find a purchase made under MrsHolland’s name or number associated with her complaint We attempted to contact MrsHolland at the phone number provided on the complaint however we were unable to reach her Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 9/03/15, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanWe researched Mrs [redacted] ’s complaint and found that she contacted our service department on 1/07/stating her dryer is not spinningA service appointment was scheduled for 1/19/17; during the inspection the technician a new motor was needed for repairOnce we received the part, the technician returned to Mrs [redacted] ’s residence on1/25/and installed the new motorHowever; the technician did report that Mrs [redacted] has an electrical issue with her outlet and would need to contact an electricianMrs [redacted] was advised that based on the technician’s service report, a new motor was installed, but she would need to have an electrician inspect her outletsWe show on2/15/17; a new service ticket was created in attempts to have the unit exchangeHowever; on 2/21/Mrs [redacted] was contacted and made aware that her unit does not meet the qualification for an exchangeMrs [redacted] was also offered the option to have a different technician assess the dryer for a second opinion, but she refused and requested an exchange, therefore; the service order was canceledOur records show on 3/02/17, Mrs [redacted] contacted our service department again for repairs and requested a different technician inspect the unitMrs [redacted] is currently scheduled to have a technician re-assess her dryer; once the unit has been inspected, we can determine what further actions are requiredAlthough Mrs [redacted] ’s dryer does not meet the qualifications for an exchange at this time, we will continue with any covered repairsIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In my requested resolution, I SPECIFICALLY stated that I did NOT want a gift card that could be used only on future purchasesI did not ask for any additional recompense beyond the agreed upon $ Furthermore, I requested that that $be issued to me in the form of a refund check seeing as how I have been LIED to for months about the concession having been posted to my account If it had actually been posted each time I was told it was, I would have very little balance remaining to pay off If Conn's wishes to show me a gesture of goodwill and customer service, then a visa or master card gift card would be preferred, as it would allow me to choose where to spend my hard earned income Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [What you continue to fail to realize is that your store had the price of the [redacted] base incorrectly priced when I shown and subsequently selectedI did not alter the pricing on the sheet, YOU guys had it misprinted! For that fact alone is why the price should be honoredNot because I came back to the store to redo the documents; I only redid the docs because I trusted that Mike Dwould have it taken cared ofI called immediately when I noticed it was incorrect and said that I would cancel the complete orderYour salesperson said that was unnecessary and that it would be handled, but that it would take a couple weeksThis wasn't my first purchase at this location but it is the last time I patronize any of your stores.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] [mailto: [redacted] ] Sent: Friday, September 30, 1:PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Conn has had over months to make the required repairsI am no longer accepting their excuse that a serviceman is not in the area, Conn sent a serviceman from Texas to try and repair and he could not, at that time it was turned over to the Oklahoma service man who has canceled every service call we have sit up I work out of the country and cons was informed of this, and they also told me from a MrHernandez that due to my situation that conns would work with my schedule and service the issues on Monday after repeated canceled dates and repeated having family members miss work to meet the serviceman, I was informed that conns could not meet the agreement set forth by MrsHernandezTherefore this issue has now became a month train wreckLike I said earlier conns has had months to make this right and I have been turned away, fingers pointed to other departments and brick wallsThe ONLY thing conns has been consistent with is the billing deptcalling me non stop if payment is minute late past due dateSo I am sticking with my decision.there will not be another payment made on this account and when the CEO or someone in upper management contacts me to workout a return on their merchandise then there is no reason for conns to talk to meI AM DONE WITH THEIR PROMISES AND LIES!!! I made every payment on time to them even when my merchandise was broken with the promise it would be fixed and never was! I AM DONE WITH THIS COMPANY!!!!! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, 1st of all its Mr [redacted] , Conns has Never returned any of my phone callsI called GE directly and had there service tech come out to check the washerUpon inspection there was a hose disconnected that was not allowing the washer to operate properlyConns has come out times and could not fix the washer during any of the service callsI have called the Conns service department times leaving messages for the Manger Jessica who never took my call or returned my phone calls
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account *** Mr [redacted] stated he made a payment over the phone; however, he continued to receive collection calls regarding his account According to our records, Mr [redacted] scheduled a payment in the amount of $to post to his account on January 22, That payment was applied to a different account in error We have moved the $payment from the incorrect account and applied it to Mr [redacted] ’s account We have attached a copy of Mr [redacted] ’s payment history as confirmation Additionally, we are in the process of reversing the late fee that was assessed on the account Conn’s values Mr [redacted] as a customer and sincerely apologizes for any inconvenience he may have experienced due to this matter Thank you,Cheryle [redacted]
Thank you for the opportunity to respond to [redacted] complaint Our records show on5/14/16, [redacted] purchased a [redacted] Kingston dinette set which consisted of seven pieces (table and six chairs) with a 36-month Furnituregard Plan on all seven pieces Mrs [redacted] provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states:No Returns/Exchanges on – Furniture, mattresses, décor& accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect [redacted] also signed her invoice acknowledging that she was given a copy of the Furnituregard Plan brochure and that she understood the coverage associated with the covered product [redacted] elected to have her items delivered; which was completed on5/15/ We researched Mrs [redacted] complaint and found she contacted us on10/12/16regarding her table Mrs [redacted] stated the middle of her table was dipping and the board was falling off Our records show on10/14/16, Mrs [redacted] refused to have service and request to have her table exchanged Mrs [redacted] was informed her table would have to be assessed before we could determine what further action is needed [redacted] indicated that she was not satisfied with the dates provided to schedule her service appointment and again refused to have her table assessed Our records show we attempted to contact [redacted] on several occasions to schedule an appointment but we were unsuccessful We spoke with [redacted] and scheduled her service inspection for Saturday(10/22/16) upon inspection the service man found the table had snapped in half and was unrepairable therefore an exchange has been approved [redacted] ’s has been contacted and aware of the approval If we be of further assistance, Mrs[redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]you're company back dated the contract..and today I received phone calls,a voice mail.and you call that business practice..I did not ask for a date change you did that yourself..I did not sign a contract on July 14th as a matter of fact I exchanged the old one for a new one on the 4th of July.your customer service at [redacted] refused to write it that day..that's why it took me till October to get one written.so you are incorrect on several items you claim to know about..quit stalling and honor what you're [redacted] store should have done in the first place.waiting to hear from you Regards,
Thank you for the opportunity to respond to ***’ complaintOur records show on 8/8/15, Mrs [redacted] purchased a Serta Initiative Firm king bed and elected to purchase a 48-month FurnitureGard PlanMrs***’ mattress was delivered and signed acknowledging the item was received in good order on 8/11/15; no damages were reported at the time of deliveryPer Mrs***’ request, the mattress was left in her hall wrapped in plastic due to remodelingAs listed on the signed delivery ticket; “Please thoroughly inspect your merchandise for damageAn exchange or price concession will not be authorized for damage discovered after the delivery” We researched Mrs***’ complaint and found she contacted our delivery team on 8/22/stating that she just removed the plastic from the mattress and noticed a large slice down the back of the unit but the plastic was unharmed Mrs***’ information was forwarded to a manger for further review however; we were unable to confirm when or how the damages occurred from the time of delivery Therefore Mrs [redacted] was informed to contact our service department to schedule an appointment for repairsMrs [redacted] contacted our service department on 9/9/regarding the tear in her mattressA service appointment was scheduled for 9/11/15; the serviceman was able to stitch the tear on the bottom of the mattress to complete repairs Conn’s has a No Return/Exchange on all mattresses however; Mrs***’ mattress qualified for Serta’s 120-day In-Home Comfort GuaranteeMrs [redacted] may visit her nearest Conn’s location to take advantage of Serta’s 120-day In-Home Comfort Guarantee We sincerely apologize for the delay and experience Mrs***’ had regarding this matter If we may be of further assistance, Mrs [redacted] may contact us at 1-877-358- Kind regards, Kathryn J [redacted] Customer Relations