Thank you for the opportunity to respond to MsNokes’ concerns regarding account *** MsNokes stated she was told she would not be charged interest on her account She believes the interest should be removed According to our records, MsNokes signed a 32-month retail installment contract on May 8, She agreed to have her minimum monthly payment due on the 19th of each month MsNokes account is an interest bearing account There were no promotional offers added to the account that would make it interest freeWe have included a copy of MsNokes’ signed retail installment contract and payment history for her records Conn’s respectfully disagrees that the interest should be removed from MsNokes’ account, as it is a regular installment contract that includes interest Conn’s values MsNokes as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to Mrs***’s additional commentsAs mentioned in our previous response, our records show Mrs***’s items were delivered and signed acknowledging as received in good order on 8/24/16; no damages were reportedWe show Mrs [redacted] did not contact delivery until9/19/(days after delivery was completed) regarding the stain on her mattressAlthough Mrs [redacted] was outside the time-frame to report any damages, we agreed to send our delivery team to her residence to assess the unitConn’s has made every attempt to assess the mattress, rescheduling Mrs***’s on four separate occasions however; she has not made herself available.As previously stated, we reviewed the photos taken at the time of delivery and confirmed that the linens were on the prior to the delivery team leaving Mrs***’s residence and she would have noticed the stains immediatelyWe are unable to determine when or how the stain may have occurred on the unit once the delivery has been completed and Mrs [redacted] did not purchase additional coverage to review other optionsTherefore; at this time we are unable to honor Mrs***’s requestWe have included supporting documents with our response.If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 1/12/15, Mrs [redacted] purchased an [redacted] notebook which comes with a limited 1-year manufacturer warranty; no additional RSA coverage was purchased through Conn’s Mrs [redacted] elected to pick up her notebook from our Texas City, TX location store We researched Mrs [redacted] ’s complaint and found she contacted us on3/24/15; stating the mouse pad was not responding properly Mrs [redacted] ’s notebook was sent to [redacted] (the manufacturer) for repairs since [redacted] requires the unit to be service through them while covered under the manufacturer warranty Mrs [redacted] ’s notebook was received back from vendor on 4/15/15and sent back to the store ready for customer pick up on 4/16/ On 5/12/15, Mrs [redacted] contacted us again; stating the notebook would not shutdown, having issues with typing, words will not space, and the mouse pad was not functioning properly Once received in service the technician set up a service order with [redacted] the same day and shipped the unit out The notebook was received back 5/27/15and was picked up by Mrs [redacted] on 5/28/ At this time Mrs [redacted] ’s notebook does not meet the qualifications for an exchange under the Terms and Conditions of the manufacturer warranty; therefore we are unable to honor her request for an exchange If Mrs [redacted] has any additional questions or concerns regarding her warranty coverage she may contact [redacted] (the manufacturer) directly at 1-877-339- If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana [redacted]
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding his account The credit for $has been applied to the account The remaining payoff balance on the account is $ As a onetime offer and a goodwill gesture, we are crediting the account the remaining balance of $and the account will close We ask that Mr [redacted] please allow 7-business days for the credit to apply and the account to close Mr [redacted] will receive a close out letter in the mail within business days of the account closing.We value Mr [redacted] as a customer and sincerely apologize for any inconvenience he has experienced due to this matter Thank you, Cheryle S [redacted]
[A default letter is provided here which indicates your acceptance of the business [redacted] response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, April 17, 11:AM Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] They just told me the very thing that I had mentioned in my complaint about when interest will apply on my account They told me if payments are made on time interest is only applied to the balanced owed after my 12th payment I would like to no what my balance is to this date? In addition to that I want 1person to finish out my account with not customer serviceThey said my balance is or less
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Again, the cash option should not be the original cost of merchandise including what was cancelledIt should be based on what I actually purchased Regards,
Thank you for the opportunity to respond to Mrs***’s additional commentsMrs***’s concerns were addressed directly with the district manager under Conn’s guidelinesAgain, we sincerely apologize for any inconvenience Mrs [redacted] experienced during this process and we are happy that her issue has been resolvedWe appreciate Mrs [redacted] business and we value her as a Conn’s customerIf we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards,Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’ complaintOur records show on 4/20/15, Mrs [redacted] purchased a [redacted] 48” 4K Smart TV and elected to purchase a 25-month Repair Service Agreement We researched Mrs [redacted] ’ complaint and found she contacted Conn’s service department on three separate occasions dated (6/1/15, 7/10/and 8/3/15) regarding repairs for her televisionDuring Mrs [redacted] ’ last service appointment, the technician found parts were needed to complete repairsHowever; due to a part delay, Mrs [redacted] was approved for an exchange under the Terms and Conditions of the manufacturer’s warrantyWe no longer had the same model Mrs [redacted] ’ originally purchased therefore; she was approved to re-select a different television for up to $(which is the original amount paid)Our records show Mrs [redacted] initiated her exchange on 8/31/and elected a [redacted] 55” Curved 4k Smart TV for $and elected to purchase an additional 49-month Repair Service Agreement PlanWe sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of the delay If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she agreed to pay a settlement amount to close the account and would like the account removed from her husband’s credit report According to our records, Mr [redacted] signed a 32-monthr retail installment contract on October 9, That contract created account [redacted] and he agreed to have the minimum monthly payment due on the 23rd of each month On September 5, 2016, Mr [redacted] signed a 36-month retail installment contact That contract created account [redacted] and included the remaining balance from account [redacted] Account [redacted] was closed on September 19, On October 3, 2016, we received a charge back from Mr [redacted] ’s credit card company for a payment in the amount of $for account [redacted] Due to the credit card chargeback, account [redacted] reopened On November 23, 2016, Mrs [redacted] accepted a settlement offer on the account Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks assessed on the account due to payments not being made timely If Mr [redacted] ’s credit report reflects something other than settled for less than the amount owed, he will need to fax a copy of his credit report for further review Conn’s values Mrand Mrs [redacted] as customers and appreciates them for bringing their concerns to our attention
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on2/21/13, Mr [redacted] ’ purchased a [redacted] washer and dryer and two [redacted] pedestals which come with a 1-year limited manufacturer’s warranty that expired on2/22/14; no additional coverage was purchased with Conn’sMr [redacted] ’ items were delivered and received in good order on2/22/13; there were no reports regarding any damages at the time of deliveryWe researched Mr [redacted] ’ service history and found he has three completed service call with Conn’s dated3/7/13,3/28/13and4/5/13.·3/7/13- Contacted service due to unit shakingThe service technician secured the pedestal to the unit, tested unit and reported working properly; no parts required.·3/28/13- Contacted service stating unit leakingThe technician tighten the hose to repair the unit; no part were required.·4/5/13- Contacted service stating unit still leakingThe technician found lint in the gasket which is causing back upThe technician cleared the lint in the unit to complete repair; no parts were requiredAt this time we are unable to honor Mrs [redacted] ’s request; we have no records showing that Mr [redacted] or Mrs [redacted] has attempted contacted our service department regarding any further repair needs since the unit was last serviced on4/5/As of2/22/14, Mr [redacted] washer is no longer covered under the manufacturer’s warrantyIf we may be of further assistance, Mrs [redacted] may contact us at1-877-765- Kind regards, Dyeisha [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Thursday, April 26, 7:PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I accept the response of Conns, and my new fridge was delivered on April 26thThe fridge purchased was valued at $849, which is within and below the value of my original purchase of $[redacted]
Thank you for the opportunity to respond to Mr***’s concerns regarding account [redacted] Mr [redacted] stated he paid his account balances in full but the accounts did not close According to our records, Mr [redacted] paid his account balances in full; however, due to a system issue the account remains open Conn’s is working diligently to resolve the issue and close Mr***’s accounts Once the accounts close, Mr [redacted] will receive close-out letters in the mail Conn’s values Mr [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 3/27/17, Mrs [redacted] elected to purchase a [redacted] dresser and chest and an [redacted] mirrorWe show Mrs [redacted] signed her invoice acknowledging she was aware of the items listed and agreed to purchase the merchandiseAlthough Conn’s has a No Return/Exchange policy on all furniture, we have agreed to allow Mrs [redacted] to return the mirror only in attempts to resolve this matter If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s additional commentsSince our previous response, we show a new service order was created on 3/6/to re-assess Mrs [redacted] ’s refrigerator due to unit making loud noiseMrs [redacted] ’s appointment is scheduled for 3/17/17; once the technician assess the unit we can determine what further actions are required In regards to the food loss claim, we show the claim has been submitted for processingWe ask that Mrs [redacted] please allow up to 7- business days for processing If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted] Customer Relations 1-866-765-
Thank you for the opportunity to respond to Mrs [redacted] additional commentsWe spoke to Mr [redacted] regarding his exchange and scheduled a date to deliver his new unitOur records Mr [redacted] new microwave was delivered and signed acknowledging the item was received in good order on November 4, We sincerely apologize for any inconvenience Mrand Mrs [redacted] experienced during this processIf we may be of further assistance, Mror Mrs [redacted] may contact us at 1-877-765- Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThank you Revdex.com
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding collection calls he has received We have found that Mr [redacted] ’s telephone number was linked to a Conn’s account in error We have placed a cease and desist on the telephone number provided by Mr [redacted] We ask that Mr [redacted] please allow up to hours for the cease and desist to update If Mr [redacted] receives any additional calls after the hours, we ask that he contact us directly so we may address the matter further We appreciate Mr [redacted] for bringing his concerns to our attention and sincerely apologize for any inconvenience he has experienced due to this matterThank you,Cheryle [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 1/15/16, Mrs [redacted] purchased a [redacted] gas range that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee Mrs [redacted] elected to have her range delivered; which was completed on 1/18/ We researched Mr [redacted] ’s complaint and found the day of delivery; she contacted the store regarding the range Mrs [redacted] stated when she visited the store on 1/15/the range was on the showroom floor with a griddle accessory We cannot confirm a griddle was on the displayed model However, this can occur by sales representatives and or customers during presentation At this time the manufacturer has been contacted to determine combatable and availability; LG has confirmed that model [redacted] does not include a griddle component and is not combatable If she requires additional information regarding her product she may visithttp://www.lg.com/us/cooking-appliances/lg- [redacted] -gas-range We attempted to contact Mrs [redacted] on 3/11/to discuss her concerns, but we were unsuccessful At this time Conn’s willing to offer Mrs [redacted] one of two options (1) 20% discount for the cost of the range which is $($150.00) (2) Exchange her range and waive the 15% restocking fee If Mrs [redacted] agrees to exchange her range; she will be given a credit of $to reselect If the range she chooses is more expensive; Mrs [redacted] is responsible for the difference If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mrs [redacted] additional commentsWe have no records indicating that Mrs [redacted] was offered an exchange for a different mattress during deliveryAs previously mentioned, our records show Mrs [redacted] contacted us after the delivery was completed and was offered a 10% damage concession as a courtesy which she acceptedWe show a credit of $was processed to Mrs [redacted] account on October 11, Again, we are unable to honor Mrs [redacted] request to return her mattress; Conn’s has a No Return or Exchange on all mattressesHowever; as mentioned in our previous response, Mrs [redacted] mattress does qualify for an exchange only under the 120-day Comfort Guarantee trial offered by the manufacturerMrs [redacted] may visit her nearest Conn’s location to initiate this one-time offer We have attached a copy of Mrs [redacted] delivery ticket with our response If we may be of further assistance, Mrs [redacted] may contact us at 1-877-765- Kind regards, Dyeisha [redacted] Customer Relations
Thank you for the opportunity to respond to MsNokes’ concerns regarding account *** MsNokes stated she was told she would not be charged interest on her account She believes the interest should be removed According to our records, MsNokes signed a 32-month retail installment contract on May 8, She agreed to have her minimum monthly payment due on the 19th of each month MsNokes account is an interest bearing account There were no promotional offers added to the account that would make it interest freeWe have included a copy of MsNokes’ signed retail installment contract and payment history for her records Conn’s respectfully disagrees that the interest should be removed from MsNokes’ account, as it is a regular installment contract that includes interest Conn’s values MsNokes as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to Mrs***’s additional commentsAs mentioned in our previous response, our records show Mrs***’s items were delivered and signed acknowledging as received in good order on 8/24/16; no damages were reportedWe show Mrs [redacted] did not contact delivery until9/19/(days after delivery was completed) regarding the stain on her mattressAlthough Mrs [redacted] was outside the time-frame to report any damages, we agreed to send our delivery team to her residence to assess the unitConn’s has made every attempt to assess the mattress, rescheduling Mrs***’s on four separate occasions however; she has not made herself available.As previously stated, we reviewed the photos taken at the time of delivery and confirmed that the linens were on the prior to the delivery team leaving Mrs***’s residence and she would have noticed the stains immediatelyWe are unable to determine when or how the stain may have occurred on the unit once the delivery has been completed and Mrs [redacted] did not purchase additional coverage to review other optionsTherefore; at this time we are unable to honor Mrs***’s requestWe have included supporting documents with our response.If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 1/12/15, Mrs [redacted] purchased an [redacted] notebook which comes with a limited 1-year manufacturer warranty; no additional RSA coverage was purchased through Conn’s Mrs [redacted] elected to pick up her notebook from our Texas City, TX location store We researched Mrs [redacted] ’s complaint and found she contacted us on3/24/15; stating the mouse pad was not responding properly Mrs [redacted] ’s notebook was sent to [redacted] (the manufacturer) for repairs since [redacted] requires the unit to be service through them while covered under the manufacturer warranty Mrs [redacted] ’s notebook was received back from vendor on 4/15/15and sent back to the store ready for customer pick up on 4/16/ On 5/12/15, Mrs [redacted] contacted us again; stating the notebook would not shutdown, having issues with typing, words will not space, and the mouse pad was not functioning properly Once received in service the technician set up a service order with [redacted] the same day and shipped the unit out The notebook was received back 5/27/15and was picked up by Mrs [redacted] on 5/28/ At this time Mrs [redacted] ’s notebook does not meet the qualifications for an exchange under the Terms and Conditions of the manufacturer warranty; therefore we are unable to honor her request for an exchange If Mrs [redacted] has any additional questions or concerns regarding her warranty coverage she may contact [redacted] (the manufacturer) directly at 1-877-339- If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana [redacted]
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding his account The credit for $has been applied to the account The remaining payoff balance on the account is $ As a onetime offer and a goodwill gesture, we are crediting the account the remaining balance of $and the account will close We ask that Mr [redacted] please allow 7-business days for the credit to apply and the account to close Mr [redacted] will receive a close out letter in the mail within business days of the account closing.We value Mr [redacted] as a customer and sincerely apologize for any inconvenience he has experienced due to this matter Thank you, Cheryle S [redacted]
[A default letter is provided here which indicates your acceptance of the business [redacted] response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, April 17, 11:AM Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] They just told me the very thing that I had mentioned in my complaint about when interest will apply on my account They told me if payments are made on time interest is only applied to the balanced owed after my 12th payment I would like to no what my balance is to this date? In addition to that I want 1person to finish out my account with not customer serviceThey said my balance is or less
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Again, the cash option should not be the original cost of merchandise including what was cancelledIt should be based on what I actually purchased Regards,
Thank you for the opportunity to respond to Mrs***’s additional commentsMrs***’s concerns were addressed directly with the district manager under Conn’s guidelinesAgain, we sincerely apologize for any inconvenience Mrs [redacted] experienced during this process and we are happy that her issue has been resolvedWe appreciate Mrs [redacted] business and we value her as a Conn’s customerIf we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards,Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’ complaintOur records show on 4/20/15, Mrs [redacted] purchased a [redacted] 48” 4K Smart TV and elected to purchase a 25-month Repair Service Agreement We researched Mrs [redacted] ’ complaint and found she contacted Conn’s service department on three separate occasions dated (6/1/15, 7/10/and 8/3/15) regarding repairs for her televisionDuring Mrs [redacted] ’ last service appointment, the technician found parts were needed to complete repairsHowever; due to a part delay, Mrs [redacted] was approved for an exchange under the Terms and Conditions of the manufacturer’s warrantyWe no longer had the same model Mrs [redacted] ’ originally purchased therefore; she was approved to re-select a different television for up to $(which is the original amount paid)Our records show Mrs [redacted] initiated her exchange on 8/31/and elected a [redacted] 55” Curved 4k Smart TV for $and elected to purchase an additional 49-month Repair Service Agreement PlanWe sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of the delay If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she agreed to pay a settlement amount to close the account and would like the account removed from her husband’s credit report According to our records, Mr [redacted] signed a 32-monthr retail installment contract on October 9, That contract created account [redacted] and he agreed to have the minimum monthly payment due on the 23rd of each month On September 5, 2016, Mr [redacted] signed a 36-month retail installment contact That contract created account [redacted] and included the remaining balance from account [redacted] Account [redacted] was closed on September 19, On October 3, 2016, we received a charge back from Mr [redacted] ’s credit card company for a payment in the amount of $for account [redacted] Due to the credit card chargeback, account [redacted] reopened On November 23, 2016, Mrs [redacted] accepted a settlement offer on the account Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks assessed on the account due to payments not being made timely If Mr [redacted] ’s credit report reflects something other than settled for less than the amount owed, he will need to fax a copy of his credit report for further review Conn’s values Mrand Mrs [redacted] as customers and appreciates them for bringing their concerns to our attention
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on2/21/13, Mr [redacted] ’ purchased a [redacted] washer and dryer and two [redacted] pedestals which come with a 1-year limited manufacturer’s warranty that expired on2/22/14; no additional coverage was purchased with Conn’sMr [redacted] ’ items were delivered and received in good order on2/22/13; there were no reports regarding any damages at the time of deliveryWe researched Mr [redacted] ’ service history and found he has three completed service call with Conn’s dated3/7/13,3/28/13and4/5/13.·3/7/13- Contacted service due to unit shakingThe service technician secured the pedestal to the unit, tested unit and reported working properly; no parts required.·3/28/13- Contacted service stating unit leakingThe technician tighten the hose to repair the unit; no part were required.·4/5/13- Contacted service stating unit still leakingThe technician found lint in the gasket which is causing back upThe technician cleared the lint in the unit to complete repair; no parts were requiredAt this time we are unable to honor Mrs [redacted] ’s request; we have no records showing that Mr [redacted] or Mrs [redacted] has attempted contacted our service department regarding any further repair needs since the unit was last serviced on4/5/As of2/22/14, Mr [redacted] washer is no longer covered under the manufacturer’s warrantyIf we may be of further assistance, Mrs [redacted] may contact us at1-877-765- Kind regards, Dyeisha [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Thursday, April 26, 7:PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I accept the response of Conns, and my new fridge was delivered on April 26thThe fridge purchased was valued at $849, which is within and below the value of my original purchase of $[redacted]
Thank you for the opportunity to respond to Mr***’s concerns regarding account [redacted] Mr [redacted] stated he paid his account balances in full but the accounts did not close According to our records, Mr [redacted] paid his account balances in full; however, due to a system issue the account remains open Conn’s is working diligently to resolve the issue and close Mr***’s accounts Once the accounts close, Mr [redacted] will receive close-out letters in the mail Conn’s values Mr [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 3/27/17, Mrs [redacted] elected to purchase a [redacted] dresser and chest and an [redacted] mirrorWe show Mrs [redacted] signed her invoice acknowledging she was aware of the items listed and agreed to purchase the merchandiseAlthough Conn’s has a No Return/Exchange policy on all furniture, we have agreed to allow Mrs [redacted] to return the mirror only in attempts to resolve this matter If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s additional commentsSince our previous response, we show a new service order was created on 3/6/to re-assess Mrs [redacted] ’s refrigerator due to unit making loud noiseMrs [redacted] ’s appointment is scheduled for 3/17/17; once the technician assess the unit we can determine what further actions are required In regards to the food loss claim, we show the claim has been submitted for processingWe ask that Mrs [redacted] please allow up to 7- business days for processing If we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted] Customer Relations 1-866-765-
Thank you for the opportunity to respond to Mrs [redacted] additional commentsWe spoke to Mr [redacted] regarding his exchange and scheduled a date to deliver his new unitOur records Mr [redacted] new microwave was delivered and signed acknowledging the item was received in good order on November 4, We sincerely apologize for any inconvenience Mrand Mrs [redacted] experienced during this processIf we may be of further assistance, Mror Mrs [redacted] may contact us at 1-877-765- Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThank you Revdex.com
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding collection calls he has received We have found that Mr [redacted] ’s telephone number was linked to a Conn’s account in error We have placed a cease and desist on the telephone number provided by Mr [redacted] We ask that Mr [redacted] please allow up to hours for the cease and desist to update If Mr [redacted] receives any additional calls after the hours, we ask that he contact us directly so we may address the matter further We appreciate Mr [redacted] for bringing his concerns to our attention and sincerely apologize for any inconvenience he has experienced due to this matterThank you,Cheryle [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 1/15/16, Mrs [redacted] purchased a [redacted] gas range that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee Mrs [redacted] elected to have her range delivered; which was completed on 1/18/ We researched Mr [redacted] ’s complaint and found the day of delivery; she contacted the store regarding the range Mrs [redacted] stated when she visited the store on 1/15/the range was on the showroom floor with a griddle accessory We cannot confirm a griddle was on the displayed model However, this can occur by sales representatives and or customers during presentation At this time the manufacturer has been contacted to determine combatable and availability; LG has confirmed that model [redacted] does not include a griddle component and is not combatable If she requires additional information regarding her product she may visithttp://www.lg.com/us/cooking-appliances/lg- [redacted] -gas-range We attempted to contact Mrs [redacted] on 3/11/to discuss her concerns, but we were unsuccessful At this time Conn’s willing to offer Mrs [redacted] one of two options (1) 20% discount for the cost of the range which is $($150.00) (2) Exchange her range and waive the 15% restocking fee If Mrs [redacted] agrees to exchange her range; she will be given a credit of $to reselect If the range she chooses is more expensive; Mrs [redacted] is responsible for the difference If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana [redacted]
Thank you for the opportunity to respond to Mrs [redacted] additional commentsWe have no records indicating that Mrs [redacted] was offered an exchange for a different mattress during deliveryAs previously mentioned, our records show Mrs [redacted] contacted us after the delivery was completed and was offered a 10% damage concession as a courtesy which she acceptedWe show a credit of $was processed to Mrs [redacted] account on October 11, Again, we are unable to honor Mrs [redacted] request to return her mattress; Conn’s has a No Return or Exchange on all mattressesHowever; as mentioned in our previous response, Mrs [redacted] mattress does qualify for an exchange only under the 120-day Comfort Guarantee trial offered by the manufacturerMrs [redacted] may visit her nearest Conn’s location to initiate this one-time offer We have attached a copy of Mrs [redacted] delivery ticket with our response If we may be of further assistance, Mrs [redacted] may contact us at 1-877-765- Kind regards, Dyeisha [redacted] Customer Relations