Thank you for the opportunity to respond to Mrs [redacted] s additional commentsWhen an exchanged is approved, the old unit is returned and a new unit is receivedAs mentioned in our previous response, Mrs [redacted] was approved for an exchange to re-select a refrigerator for up to $under the Terms and Conditions on the RSA on 7/29/Mrs [redacted] initiated her exchange on 9/13/and re-selected a [redacted] French door refrigerator that retailed at $and elected to purchase an additional 48-month RSA Plan for $totaling $The credit of $(plus taxes of $for old unit) was applied towards the purchase of her new refrigerator and additional warranty leaving a remaining balance of $ (the difference in price of the refrigerator and warranty) that was financed on a separate accountMrs [redacted] s original contract remains in effect because the [redacted] refrigerator replaced the [redacted] refrigerator which still had a remaining balance, no changes are made in the monthly payments owed Mrs [redacted] currently has two open accounts with Conn’sThe account ending in is for the [redacted] refrigerator which replaced the [redacted] refrigerator and the account ending in is the difference in price of the [redacted] refrigerator and additional 48-month RSA Plan that was financed; no additional credit is due If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted] Customer Relations 12/28/ Complaint There was once a time in America whereby companies would do whatever was needed to maintain that customerI understand that we live in a different time but Conn's as a business has destroyed the idea of attempting to resolve a customers issueSo as not to bore anyone with the details let me simply say thisDO NOT PURCHASE ANYTHING FROM CONN'S under the months same as cash option! It is NOT months SAME AS CASH under the simplest of understandingsIt is SAC if you: Pay on time or within the "grace period of days" Never miss a payment It doesn't matter that your balance will be paid in full within the month period It doesn't matter if you pay more than the assigned amount It doesn't matter if you attempt to resolve your issue with "customer service"! by the way, CUSTOMER SERVICE at CONN'S is a bit of a misnomerIt should be called CUSTOMER....SO!! Let me reiterate DO NOT PURCHASE ANYTHING FROM CONN'S under the months same as cash optionEVER!! It is by its very nature a grand hustle Desired Resolution I simply wish to pay what I owe within the monthsNothing more, nothing lessActually, I wanted to purchase another item upon completion of this "SAME AS CASH" contract but of course, if no resolution can be met I will NEVER purchase another item from CONN'S again Consumer Business Dialog
Thank you for the opportunity to respond to Ms***’s concerns regarding account *** and *** Ms [redacted] stated she has automatic payments scheduled on her two Conn’s accounts On Sunday September 20, a payment was processed for each account and on September 21, a second payment was processed on each account in error According to our records, a payment was processed on each of Ms***’s accounts on September 20, Additionally, a second payment was processed on each account on September 21, On September 24, one payment was credited to each of Ms***’s accounts due to the error We ask that Ms [redacted] please allow 3- business days for the credit to process We have attached a copy of Ms***’s payment confirmations for each account as well as the payment credit confirmation for each account We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she may have experienced due to this matter Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Complaint Type:Contract IssuesselectProblem:On 11/20/I purchased a washer, dryer, television, and bed from Conn’sSince that date, I have experienced nothing but issues/misleadings/inconvenience in my dealings with Conn’sNow their conduct has become blatantly fraudulent and is impacting me financiallyI am requesting assistance with: 1) Having them credit my account for the following ($in total): aNext-day delivery charges that I paid for our washer, dryer and bed, totaling $iDue to their failure to update my phone number, despite my repeated requests to their incompetent sales rep Mark [redacted] at the time of purchase, they failed to deliver the items next day as I had paid forWhen the items were finally delivered several days later, they delivered a bed frame to us in errorWe then had to accommodate their delivery personnel a second time so that they could retrieve the bed framebProperty insurance totaling $iI informed sales rep Mark [redacted] that we already had renters’ insurance and did not need their insuranceNontheless, he charged me for property insuranceI did not realize this at the time of purchaseDealing with Mark [redacted] , who had only been employed with Conn’s for less than a week at the time, was a very tedious and time-consuming processWe were there for approximately hours, which was excessive given that we already knew what products we wanted when we walked in the doorWe wanted to purchase a washer/dryer that were moderately priced; we were clear with Mark that we did not need the “latest and greatest” products that he kept trying to direct us toOnce we had made our selections, Mark told us that those items were not in stockSo we went back and looked at the washers/dryers again, and selected products that were slightly higher in priceOnly to be told by Mark that those items were not in stock eitherThat went on for approximately minutes; it was obvious that Mark was trying to get us to purchase the more high-end washers/dryers, to increase the commission he would make from usThis became very frustrating, so I told Mark that we would cancel our entire purchase, as the washer/dryer were the critical items that were in immediate need, and that we literally did not have space in our laundry room for the items he was trying to get us to purchaseThen, miraculously, Mark and his manager (Adam, I believe was his name?) re-checked their systems and found that the washer/dryer that we originally wanted were in stock after allAfter being at their store, and watching Mark fumble and attempt to misguide us for hours, we were very anxious and eager to complete our purchase so we could go home and get on with lifeMark shoved an Ipad into my hands and quickly skimmed over the various places I was required to initialI told him that we did not need property insurance on these items, so out of good faith in Mark’s intentions, and so that we would be done with the process, I signed the purchase agreement without noticing that Mark had applied property insurance totaling $to our purchaseI believe this was a deliberate tactic to wear us down by making the entire process as tedious as possible, so that we would be fatigued by the time we were at the point of completing the purchase and would not question whether or not Mark had applied any fraudulent charges to our purchase at their profitTo top matters off, after we had completed our purchase and left the store to return home, I received a phone call from Mark stating that he forgot to have us sign a particular form and that we needed to return to the storeThis was a terrible inconvenience that we endured due to Mark’s incompetence; we were already minutes away from the store when Mark called us, and had to battle Sunday afternoon traffic to return to the store after we had already been there for approximately hourscLate fees totaling $iDue to the incompetence of Mark [redacted] , it appears that Conn’s never updated our address in their systemsThat resulted in my never receiving the payment booklet containing my account number required to make a payment to my accountMy first payment was due 12/20/2016; it took approximately weeks of circular e-mails with their technical support staff, and a complaint with the Revdex.com, before anyone provided me with my account number so I could make a paymentOn 1/6/they informed me via e-mail (attached) that they had no record of my account being set up, and that I should check back in a few weeksI have since made my first payment, but they charged me a $late feeThis was due to their error, not mine, as my account was not even set up at the time that my first payment was dueTheir website offers very little information on my account, so I fear that they may have removed the 0% financing for months due to my not making my first payment on timeAgain, this was due to their error, not any omission on my partTo the contrary, I spent several weeks dialoguing with them in an effort to make a timely first payment2) Repair/replacement of my dryeraI purchased a service agreement (see attached) on the dryerOn 1/22/2017, the dryer caused a fuse to blow after running for approximately minutesWhen I tried to re-start the dryer, the start button came off rendering they dryer completely inoperableI reported this to Conn’s on 1/22/and requested service on the defective item they sold meThey have since closed my service ticket (see attached) without sending anyone to repair/replace my dryerI don’t understand how they can blatantly deny their obligation to service my dryer, since I purchased the service agreement with themPlease help me as I have no further recourse with Conn’s in addressing these itemsThey are guilty of consumer fraud.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I would like 1) a billing credit of $388.66; and 2) replacement dryer delivered within business days of this complaint submission
Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show that on 12/10/Mr [redacted] purchased the [redacted] brand king sized bed set, dresser, mirror and two nightstands all with 36-month FurnitureGard Service warranties Mr [redacted] ’s received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties Mr [redacted] also signed his invoice acknowledging that he received a copy of Conn’s Return and Exchange policy Mr [redacted] ’s [redacted] bedroom furniture was delivered on 02/03/as requestedAfter further review we show that Mr [redacted] first contacted us on 02/03/stating that the footboard drawer was cracked, the dresser was damaged and missing hardware On 2/7/Conn’s contacted Mr [redacted] to inform him he had been approved to have the dresser and footboard replaced Upon receiving the replacement footboard it was damaged as well and no longer in stockConn’s delivery team has been in contact with Mr [redacted] and made arrangements to redeliver the new footboard during the week of 2/20-25/once be becomes available Also as a gesture of goodwill we will send Mr [redacted] a $gift card for all of his inconveniencesIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The least CONNs can do is apologize for my inconvenience as no one from conns contacted me or left me a messageI waited on 12/10/all day and when no called or showed upI called CONNs to see whats going on at which point I was transferred to different departmentsAnd then I was told they didn't know why the service person didn't show upI was contacted to reschedule after I filed the complaint to the Revdex.comI have all my phone records from CONNS to prove they are not tell the truthThe still owe me my hours of pay from 12/10/@ $per hour Regards,
Thank you for the opportunity to respond to Mrs***’s complaint Our records show on12/13/14, Mrs [redacted] purchased an [redacted] bed which consisted of four pieces (king headboard, queen/king rails, king crossrails, and king rails) with a limited 1-year manufacturer warranty on all four pieces; no additional Furnituregard coverage was purchased through Conn’s Mrs [redacted] elected to have her bed delivered; which was completed on12/14/ We researched Mrs***’s complaint and found she contacted us on8/17/15regarding her cross rails and rails; stating the rails were broken in the middle and the bolts were loose A service call was scheduled for8/29/15; during the inspection the serviceman found the rail wood support was broken As a gesture of goodwill we attempted to order the rail support as a courtesy however per the [redacted] (the manufacturer) the side rail was not available as a “part” and could not be ordered Our records do not show Mrs [redacted] reported damage to her bed or the rails at the time of delivery or prior to moving the bed to another address therefore, we are unable to honor her requestThe manufacturer’s warranty does not cover damage accidental/ incidental occurrence If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at1-877-358- Kind regards, Jana [redacted] 11/16/ Complaint I had two accounts with Conn's and decided to make another purchaseThe sales person stated that I should combine the new purchase with one of the open accounts instead of opening a new accountI agreedThe sales person stated that the account number would not changeThe first payment was due in August 10, I made a payment in July, August, and SeptemberThe account number in which the payments was made to was [redacted] Two weeks ago I started getting calls from Conn's that stated that my October 10, payment was coming up dueI explained that my account was paid through bill pay with my bankI reviewed bank statement & it showed that a payment was made on 9/25/to Conn'sThe rep reviewed the account and discovered payment was posted to an old accountStated that a note would be sent to customer service so that the payment could be applied to the correct account and she gave me the correct account number of [redacted] for future referencesOn that date I still received calls from Conn's and had to explain the situationEvery day since then I have received constant call from Conn's on my cell phone and work phone numbersI contacted my bank and they submitted documentation to Conns to show that the payment was made per the request of Conn'sAs of today this issue has not been resolved Desired Resolution Since it seems that Conn's does not know how to move money from one account to another, I want a refund of the payments that was made to the incorrect accountThat way I can reissue another payment to conn's for the correct account number Consumer Business Dialog
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he had an issue with a double posted payment which caused him to lose his “cash-option” and cause his checking account to overdraft According to our records, Mr [redacted] submitted a payment on September 20, through our webpay system Due to a system error, the payment was processed again on September 21, The duplicate payment was reversed and the items were corrected We are in the process of reinstating Mr [redacted] ’s “cash-option’, and reversing the late fee assessed on the account; however, Mr [redacted] will need to fax over a full running bank statement before we will be able to reimburse any NSF fees assessed by his financial institution Once we receive the full running bank statement, we will be glad to research the matter further We value Mr [redacted] as a customer and sincerely apologize for any inconvenience he may have experienced due to this matter As of November 12, 2015, Mr, [redacted] has not had any negative credit marks assessed on the accountThank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 4/27/16, Mrs [redacted] purchased a [redacted] washer and elected to buy a 24-month Repair Service Agreement PlanMrs [redacted] machine was delivered and received in good order on 4/28/We show Mrs [redacted] contacted our delivery department later the same day stating the unit stop working during mid cycleConn’s approved an even exchange, and a new washer was delivered and signed acknowledging the item was received in good order on 4/30/We researched Mrs [redacted] complaint and found that she contacted our service department on 11/18/stating a technician just left her home and informed her that the drums needed to be replacedMrs [redacted] was told that we did not currently have a service order regarding any repairs for her unitConn’s service representative was able to verify that Mrs [redacted] contacted the manufacturer for repair and they sent their service technician out to assess her repair needsMrs [redacted] was educated that she would need to contact the manufacturer for further assistance or she could schedule an appointment to have a Conn’s technician re-assess the unitOur records show on 11/28/16, Mrs [redacted] , scheduled a service appointment through Conn’s Service Request Center onlineMrs [redacted] has been contacted a made aware that she is scheduled for the first available date on 12/7/Once the technician assesses the unit, we can determine what further actions may be requiredAlthough we are unable to honor Mrs [redacted] request; we will continue with any covered repair needsIf we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she would not have to pay February’s payment on her account and she would like the collection calls to stop According to our records, Ms [redacted] signed a 32-month retail installment contract on December 13, Ms [redacted] agreed to have the minimum monthly payment due on the 27th of each month Ms [redacted] ’s a good-will due date change was supposed to be processed due to a delivery issue We have processed a good-will due date change and removed any negative credit marks assessed on the account due to the error Ms [redacted] also stated she would like her furniture repaired We do not have record of Ms [redacted] requesting service once the items were replaced If Ms [redacted] would like to request service she may contact us at 855-266-and a technician will inspect the product to determine service needs Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Ms [redacted] ’s account Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding his account The "cash-option" expiration date is listed on Mr [redacted] 's signed retail installment contract as well as on his signed "cash-option" addendum We included the signed documents with our previous response Additionally, "cash-option" notices were mailed to Mr [redacted] on the following dates:January 26, 2016February 21, 2016December 8, 2016These "cash-option" notices included the "cash-option" expiration date as well as the remaining "cash-option" amountWe are unable to remove the interest on Mr [redacted] 's account as he did not pay the full "cash-option" amount before the expiration dateAgain, Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I sent pictures of my refrigerator x's to Jana's Manager's phone per request as I had to prove myself worth I was advised Jana's Manager would review the photo's and determine whether or not I get my missing door shelf's and missing Deli drawer which was included in the refrigerator we looked at Conn's and purchased and is also present in the refrigerator's own provided manualI have included n a provided attachment of the refrigerator we purchased from Conn'sConn's Manager Kathryn did ship the missing shelf but advised me their was no deli drawer for the refrigerator we purchased even though we purchased one on display having a deli drawer and the manual shows our model with a deli drawer in the main compartmentAfter an extremely long waiting period and many of my own personal hours working for many months to get what was due to us, Jana and Manager Kathryn of Conn's as a gesture of good will provided us with door shelf's so we can now use our refrigerator door more efficientlyWe still have a huge empty space in our main portion of refrigerator we can not put to use, as they refuse to provide us with what should have come with any refrigerator (Deli drawer/Shelf)We are required to purchase the drawer if we need itLooking through the paperwork we also discovered we are also being charged interest when the original program we were approved for was months interest free financingMore surprises! Our days doing business with Conn's is overI will worn everyone I know of their poor customer service and poor treatment and dishonesty toward those who keep them in businessI plan to pay this debt off asap as to prevent more loses in the way of extremely high interest charges from Conn's Regards, [redacted] ***
Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on11/12/16, Mrs [redacted] purchased two [redacted] Black sofas and elected to purchase a 36-month FurnitureGard PlanWe show on11/20/16; Mrs [redacted] elected to pick up her furniture from our warehouse located in San Antonio, TXMrs [redacted] signed her pickup clip acknowledging that items were received in good orderAs listed on the signed pickup slip“Please thoroughly inspect your merchandise for damage before loadingAn exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store” We researched Mrs [redacted] complaint and found that she contacted our customer service department stating when she unwrapped the items at home she noticed the legs on the sofa was damaged and requested an exchangeMrs [redacted] was informed that we are unable to process an exchange as we are unable to determine when or how damages may have occurred once the item(s) have left the warehouseWe attempted to contact Mrs [redacted] on12/28/16but were unsuccessful and left a voice message to return our call Although Mrs [redacted] furniture does not meet the qualifications for an exchange; Conn’s has agreed to ship Mrs [redacted] new legs for her sofa as a gesture of goodwill If we may be of further assistance, Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond Mr [redacted] ’s additional comments As mentioned in Mr [redacted] ’s original response dated (2/26/16); Mr [redacted] contacted our service department on 1/11/stating the leather us tearing on his loveseat A service appointment was scheduled for 1/20/16; during the inspection the serviceman found the leather cracking on the right inside back and on the right inside/outside of the arm casing After reviewing the serviceman’s findings and photos provided at the time of the inspection; Mr [redacted] was contacted and advised that the issues reported to the headrest and armrest are the result of wear and tear which is not covered under the Terms and Conditions of the manufacturer’s warranty or Furnituregard Plan Please reference to the Terms and Conditions of the Furnituregard Plan (Number – What Is Not Covered) Again, at this time we are unable to honor Mr [redacted] ’s request to credit his account or return/exchange his furniture Based on the serviceman’s findings the damages reported are of wear and tear from everyday use which is not under covered If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana A [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Regards,I disagree that my refrigerator was delivered in good condition cause they had to come and put the handles on at a later date which where installed incorrectly plus the installation was installed also incorrectly which the tech said he was going to note in his notes I have two witnesses to that statementThe new tech has come out today and says the refrigerator is fixable and it will take days to order all the parts to fix itlet's see if this happens
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account *** Ms [redacted] stated she paid her account balance in full; however, the account remains opened According to our records, Ms [redacted] submitted a payment in the amount of $ on September 20, Due to a system error an additional payment in the amount of $was processed on September 21, On September 24, the payment processed on September 21, in error was reversed Ms [redacted] also disputed that payment with her financial institution on October 31, and the payment was reversed a second time causing Ms [redacted] ’s account to reopen As of December 14, 2015, the payoff amount on the account is $ Please note, the payoff amount may update daily If Ms [redacted] chooses to pay the account balance in full, we ask that she contact us the day she plans to submit the payment for an up-to-date payoff quote We have attached a copy of Ms [redacted] ’s payment history for her records We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,As usual, Conn's will never address the issue at handI have dispatched your letter that was sent to me, to the Houston Revdex.comYour response does not even address this issueIf you indeed reported this account as closed then why am I still receiving letters that indicate I still have a balance of $1554.20? To simply reiterate your prior response is, at this point, both disrespectful and negligentPlease submit to me something that shows my account has been closed, that I will no longer receive any advertisements (addressed specifically to me) and something from your accounting department that shows what you reported to the credit bureausIt amazes me how you tout that your company has been in existence for years, yet it does not seem to have sufficient technology to accommodate your customer's needsMove into the 21st century and provide proof of your submission to the credit bureausI believe at this point even the folks at the Revdex.com are thinking, come on, give the lady what she wants to make her go away!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Problem:I had previously filed a complaint against Conn's in (Case # [redacted] ) when I purchased an oven from them which they refused to returnWhen installing my oven, they broke my counter and their solution was a $reimbursement, which is when I contacted the Revdex.comA year later, they still have not paid the reimbursement for me having to replace all of my kitchen counters and I cannot get anyone to respondIt's been over a year now and this nightmare is still continuingI just want what I was promised as part of their resolution in their Revdex.com response.TranslateDesired Resolution / OutcomeDesired Resolution:Refund Regards, Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your assistance with this matter, it is greatly appreciated [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, November 21, 2:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] # [redacted] They told me they would replace my refrigeratorNow they tell me all they would do is replace refrigerator with the same one I haveThis is a [redacted] that has a small ice maker that does not make ice enough for my familyI have tried and tried for them to please help me get one that is inches wide due to this is the only size that I have a space for itI asked them if they wanted to pay for my wall to be removed I would gladly take a larger oneI have been told since I filed my complaint with Revdex.com they were willing to do whatever I askedMy dead line for the exchange is 12-9-and they know thisI asked them to give me a full refund with deposit which is around $700.00, they tell one thing and do anotherYou can never speak to the same person thereI asked for the CorpPresident and they refused to give me a numberI have spoke to so many people at the corpoffice all tell you a different storyI have gotten so stressed out over this I ended up on Oct in the hospital at Mcleods in Florence SCI had Blood Clots in both legs along with DVTs in both alsoMy doctor said this was brought on by stressI have been through enough with Conns telling me if I they didnt have what I wanted they would let the store order itAll I ask for was a Refrigerator that was Inches wide with ice and water in door and a full size ice makerNow they want to give me exact same refridgerator that I have had all the problems withPlease help me get a refrigerator that is the correct size for my needs and with a full size ice maker with ice and water in the door, and a side by sideIf they want do that please have them refund my deposit and all my payments so I can purchase another one somewhere elseMy time is running out and they know thisPlease help me resolve my issue with ConnsI have spoken with the local store and they say they cant do anything without corp approvalI am so tired of there run around and the nonsense I have been thru and all the stress I have with this problem they created by not wanting to fix the problemIt still dont make hardly any ice and the fridge part is not working like it did when I got it less than a year agoIts funny they had or refridgerators of the size " withe in stock when I got mine and now they dontThanks,Please help me, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The heater on unit is working, I did not use the A/C yet due of cold weather
Thank you for the opportunity to respond to Mrs [redacted] s additional commentsWhen an exchanged is approved, the old unit is returned and a new unit is receivedAs mentioned in our previous response, Mrs [redacted] was approved for an exchange to re-select a refrigerator for up to $under the Terms and Conditions on the RSA on 7/29/Mrs [redacted] initiated her exchange on 9/13/and re-selected a [redacted] French door refrigerator that retailed at $and elected to purchase an additional 48-month RSA Plan for $totaling $The credit of $(plus taxes of $for old unit) was applied towards the purchase of her new refrigerator and additional warranty leaving a remaining balance of $ (the difference in price of the refrigerator and warranty) that was financed on a separate accountMrs [redacted] s original contract remains in effect because the [redacted] refrigerator replaced the [redacted] refrigerator which still had a remaining balance, no changes are made in the monthly payments owed Mrs [redacted] currently has two open accounts with Conn’sThe account ending in is for the [redacted] refrigerator which replaced the [redacted] refrigerator and the account ending in is the difference in price of the [redacted] refrigerator and additional 48-month RSA Plan that was financed; no additional credit is due If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted] Customer Relations 12/28/ Complaint There was once a time in America whereby companies would do whatever was needed to maintain that customerI understand that we live in a different time but Conn's as a business has destroyed the idea of attempting to resolve a customers issueSo as not to bore anyone with the details let me simply say thisDO NOT PURCHASE ANYTHING FROM CONN'S under the months same as cash option! It is NOT months SAME AS CASH under the simplest of understandingsIt is SAC if you: Pay on time or within the "grace period of days" Never miss a payment It doesn't matter that your balance will be paid in full within the month period It doesn't matter if you pay more than the assigned amount It doesn't matter if you attempt to resolve your issue with "customer service"! by the way, CUSTOMER SERVICE at CONN'S is a bit of a misnomerIt should be called CUSTOMER....SO!! Let me reiterate DO NOT PURCHASE ANYTHING FROM CONN'S under the months same as cash optionEVER!! It is by its very nature a grand hustle Desired Resolution I simply wish to pay what I owe within the monthsNothing more, nothing lessActually, I wanted to purchase another item upon completion of this "SAME AS CASH" contract but of course, if no resolution can be met I will NEVER purchase another item from CONN'S again Consumer Business Dialog
Thank you for the opportunity to respond to Ms***’s concerns regarding account *** and *** Ms [redacted] stated she has automatic payments scheduled on her two Conn’s accounts On Sunday September 20, a payment was processed for each account and on September 21, a second payment was processed on each account in error According to our records, a payment was processed on each of Ms***’s accounts on September 20, Additionally, a second payment was processed on each account on September 21, On September 24, one payment was credited to each of Ms***’s accounts due to the error We ask that Ms [redacted] please allow 3- business days for the credit to process We have attached a copy of Ms***’s payment confirmations for each account as well as the payment credit confirmation for each account We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she may have experienced due to this matter Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Complaint Type:Contract IssuesselectProblem:On 11/20/I purchased a washer, dryer, television, and bed from Conn’sSince that date, I have experienced nothing but issues/misleadings/inconvenience in my dealings with Conn’sNow their conduct has become blatantly fraudulent and is impacting me financiallyI am requesting assistance with: 1) Having them credit my account for the following ($in total): aNext-day delivery charges that I paid for our washer, dryer and bed, totaling $iDue to their failure to update my phone number, despite my repeated requests to their incompetent sales rep Mark [redacted] at the time of purchase, they failed to deliver the items next day as I had paid forWhen the items were finally delivered several days later, they delivered a bed frame to us in errorWe then had to accommodate their delivery personnel a second time so that they could retrieve the bed framebProperty insurance totaling $iI informed sales rep Mark [redacted] that we already had renters’ insurance and did not need their insuranceNontheless, he charged me for property insuranceI did not realize this at the time of purchaseDealing with Mark [redacted] , who had only been employed with Conn’s for less than a week at the time, was a very tedious and time-consuming processWe were there for approximately hours, which was excessive given that we already knew what products we wanted when we walked in the doorWe wanted to purchase a washer/dryer that were moderately priced; we were clear with Mark that we did not need the “latest and greatest” products that he kept trying to direct us toOnce we had made our selections, Mark told us that those items were not in stockSo we went back and looked at the washers/dryers again, and selected products that were slightly higher in priceOnly to be told by Mark that those items were not in stock eitherThat went on for approximately minutes; it was obvious that Mark was trying to get us to purchase the more high-end washers/dryers, to increase the commission he would make from usThis became very frustrating, so I told Mark that we would cancel our entire purchase, as the washer/dryer were the critical items that were in immediate need, and that we literally did not have space in our laundry room for the items he was trying to get us to purchaseThen, miraculously, Mark and his manager (Adam, I believe was his name?) re-checked their systems and found that the washer/dryer that we originally wanted were in stock after allAfter being at their store, and watching Mark fumble and attempt to misguide us for hours, we were very anxious and eager to complete our purchase so we could go home and get on with lifeMark shoved an Ipad into my hands and quickly skimmed over the various places I was required to initialI told him that we did not need property insurance on these items, so out of good faith in Mark’s intentions, and so that we would be done with the process, I signed the purchase agreement without noticing that Mark had applied property insurance totaling $to our purchaseI believe this was a deliberate tactic to wear us down by making the entire process as tedious as possible, so that we would be fatigued by the time we were at the point of completing the purchase and would not question whether or not Mark had applied any fraudulent charges to our purchase at their profitTo top matters off, after we had completed our purchase and left the store to return home, I received a phone call from Mark stating that he forgot to have us sign a particular form and that we needed to return to the storeThis was a terrible inconvenience that we endured due to Mark’s incompetence; we were already minutes away from the store when Mark called us, and had to battle Sunday afternoon traffic to return to the store after we had already been there for approximately hourscLate fees totaling $iDue to the incompetence of Mark [redacted] , it appears that Conn’s never updated our address in their systemsThat resulted in my never receiving the payment booklet containing my account number required to make a payment to my accountMy first payment was due 12/20/2016; it took approximately weeks of circular e-mails with their technical support staff, and a complaint with the Revdex.com, before anyone provided me with my account number so I could make a paymentOn 1/6/they informed me via e-mail (attached) that they had no record of my account being set up, and that I should check back in a few weeksI have since made my first payment, but they charged me a $late feeThis was due to their error, not mine, as my account was not even set up at the time that my first payment was dueTheir website offers very little information on my account, so I fear that they may have removed the 0% financing for months due to my not making my first payment on timeAgain, this was due to their error, not any omission on my partTo the contrary, I spent several weeks dialoguing with them in an effort to make a timely first payment2) Repair/replacement of my dryeraI purchased a service agreement (see attached) on the dryerOn 1/22/2017, the dryer caused a fuse to blow after running for approximately minutesWhen I tried to re-start the dryer, the start button came off rendering they dryer completely inoperableI reported this to Conn’s on 1/22/and requested service on the defective item they sold meThey have since closed my service ticket (see attached) without sending anyone to repair/replace my dryerI don’t understand how they can blatantly deny their obligation to service my dryer, since I purchased the service agreement with themPlease help me as I have no further recourse with Conn’s in addressing these itemsThey are guilty of consumer fraud.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I would like 1) a billing credit of $388.66; and 2) replacement dryer delivered within business days of this complaint submission
Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show that on 12/10/Mr [redacted] purchased the [redacted] brand king sized bed set, dresser, mirror and two nightstands all with 36-month FurnitureGard Service warranties Mr [redacted] ’s received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties Mr [redacted] also signed his invoice acknowledging that he received a copy of Conn’s Return and Exchange policy Mr [redacted] ’s [redacted] bedroom furniture was delivered on 02/03/as requestedAfter further review we show that Mr [redacted] first contacted us on 02/03/stating that the footboard drawer was cracked, the dresser was damaged and missing hardware On 2/7/Conn’s contacted Mr [redacted] to inform him he had been approved to have the dresser and footboard replaced Upon receiving the replacement footboard it was damaged as well and no longer in stockConn’s delivery team has been in contact with Mr [redacted] and made arrangements to redeliver the new footboard during the week of 2/20-25/once be becomes available Also as a gesture of goodwill we will send Mr [redacted] a $gift card for all of his inconveniencesIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The least CONNs can do is apologize for my inconvenience as no one from conns contacted me or left me a messageI waited on 12/10/all day and when no called or showed upI called CONNs to see whats going on at which point I was transferred to different departmentsAnd then I was told they didn't know why the service person didn't show upI was contacted to reschedule after I filed the complaint to the Revdex.comI have all my phone records from CONNS to prove they are not tell the truthThe still owe me my hours of pay from 12/10/@ $per hour Regards,
Thank you for the opportunity to respond to Mrs***’s complaint Our records show on12/13/14, Mrs [redacted] purchased an [redacted] bed which consisted of four pieces (king headboard, queen/king rails, king crossrails, and king rails) with a limited 1-year manufacturer warranty on all four pieces; no additional Furnituregard coverage was purchased through Conn’s Mrs [redacted] elected to have her bed delivered; which was completed on12/14/ We researched Mrs***’s complaint and found she contacted us on8/17/15regarding her cross rails and rails; stating the rails were broken in the middle and the bolts were loose A service call was scheduled for8/29/15; during the inspection the serviceman found the rail wood support was broken As a gesture of goodwill we attempted to order the rail support as a courtesy however per the [redacted] (the manufacturer) the side rail was not available as a “part” and could not be ordered Our records do not show Mrs [redacted] reported damage to her bed or the rails at the time of delivery or prior to moving the bed to another address therefore, we are unable to honor her requestThe manufacturer’s warranty does not cover damage accidental/ incidental occurrence If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at1-877-358- Kind regards, Jana [redacted] 11/16/ Complaint I had two accounts with Conn's and decided to make another purchaseThe sales person stated that I should combine the new purchase with one of the open accounts instead of opening a new accountI agreedThe sales person stated that the account number would not changeThe first payment was due in August 10, I made a payment in July, August, and SeptemberThe account number in which the payments was made to was [redacted] Two weeks ago I started getting calls from Conn's that stated that my October 10, payment was coming up dueI explained that my account was paid through bill pay with my bankI reviewed bank statement & it showed that a payment was made on 9/25/to Conn'sThe rep reviewed the account and discovered payment was posted to an old accountStated that a note would be sent to customer service so that the payment could be applied to the correct account and she gave me the correct account number of [redacted] for future referencesOn that date I still received calls from Conn's and had to explain the situationEvery day since then I have received constant call from Conn's on my cell phone and work phone numbersI contacted my bank and they submitted documentation to Conns to show that the payment was made per the request of Conn'sAs of today this issue has not been resolved Desired Resolution Since it seems that Conn's does not know how to move money from one account to another, I want a refund of the payments that was made to the incorrect accountThat way I can reissue another payment to conn's for the correct account number Consumer Business Dialog
Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he had an issue with a double posted payment which caused him to lose his “cash-option” and cause his checking account to overdraft According to our records, Mr [redacted] submitted a payment on September 20, through our webpay system Due to a system error, the payment was processed again on September 21, The duplicate payment was reversed and the items were corrected We are in the process of reinstating Mr [redacted] ’s “cash-option’, and reversing the late fee assessed on the account; however, Mr [redacted] will need to fax over a full running bank statement before we will be able to reimburse any NSF fees assessed by his financial institution Once we receive the full running bank statement, we will be glad to research the matter further We value Mr [redacted] as a customer and sincerely apologize for any inconvenience he may have experienced due to this matter As of November 12, 2015, Mr, [redacted] has not had any negative credit marks assessed on the accountThank you,Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 4/27/16, Mrs [redacted] purchased a [redacted] washer and elected to buy a 24-month Repair Service Agreement PlanMrs [redacted] machine was delivered and received in good order on 4/28/We show Mrs [redacted] contacted our delivery department later the same day stating the unit stop working during mid cycleConn’s approved an even exchange, and a new washer was delivered and signed acknowledging the item was received in good order on 4/30/We researched Mrs [redacted] complaint and found that she contacted our service department on 11/18/stating a technician just left her home and informed her that the drums needed to be replacedMrs [redacted] was told that we did not currently have a service order regarding any repairs for her unitConn’s service representative was able to verify that Mrs [redacted] contacted the manufacturer for repair and they sent their service technician out to assess her repair needsMrs [redacted] was educated that she would need to contact the manufacturer for further assistance or she could schedule an appointment to have a Conn’s technician re-assess the unitOur records show on 11/28/16, Mrs [redacted] , scheduled a service appointment through Conn’s Service Request Center onlineMrs [redacted] has been contacted a made aware that she is scheduled for the first available date on 12/7/Once the technician assesses the unit, we can determine what further actions may be requiredAlthough we are unable to honor Mrs [redacted] request; we will continue with any covered repair needsIf we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she would not have to pay February’s payment on her account and she would like the collection calls to stop According to our records, Ms [redacted] signed a 32-month retail installment contract on December 13, Ms [redacted] agreed to have the minimum monthly payment due on the 27th of each month Ms [redacted] ’s a good-will due date change was supposed to be processed due to a delivery issue We have processed a good-will due date change and removed any negative credit marks assessed on the account due to the error Ms [redacted] also stated she would like her furniture repaired We do not have record of Ms [redacted] requesting service once the items were replaced If Ms [redacted] would like to request service she may contact us at 855-266-and a technician will inspect the product to determine service needs Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Ms [redacted] ’s account Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding his account The "cash-option" expiration date is listed on Mr [redacted] 's signed retail installment contract as well as on his signed "cash-option" addendum We included the signed documents with our previous response Additionally, "cash-option" notices were mailed to Mr [redacted] on the following dates:January 26, 2016February 21, 2016December 8, 2016These "cash-option" notices included the "cash-option" expiration date as well as the remaining "cash-option" amountWe are unable to remove the interest on Mr [redacted] 's account as he did not pay the full "cash-option" amount before the expiration dateAgain, Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I sent pictures of my refrigerator x's to Jana's Manager's phone per request as I had to prove myself worth I was advised Jana's Manager would review the photo's and determine whether or not I get my missing door shelf's and missing Deli drawer which was included in the refrigerator we looked at Conn's and purchased and is also present in the refrigerator's own provided manualI have included n a provided attachment of the refrigerator we purchased from Conn'sConn's Manager Kathryn did ship the missing shelf but advised me their was no deli drawer for the refrigerator we purchased even though we purchased one on display having a deli drawer and the manual shows our model with a deli drawer in the main compartmentAfter an extremely long waiting period and many of my own personal hours working for many months to get what was due to us, Jana and Manager Kathryn of Conn's as a gesture of good will provided us with door shelf's so we can now use our refrigerator door more efficientlyWe still have a huge empty space in our main portion of refrigerator we can not put to use, as they refuse to provide us with what should have come with any refrigerator (Deli drawer/Shelf)We are required to purchase the drawer if we need itLooking through the paperwork we also discovered we are also being charged interest when the original program we were approved for was months interest free financingMore surprises! Our days doing business with Conn's is overI will worn everyone I know of their poor customer service and poor treatment and dishonesty toward those who keep them in businessI plan to pay this debt off asap as to prevent more loses in the way of extremely high interest charges from Conn's Regards, [redacted] ***
Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on11/12/16, Mrs [redacted] purchased two [redacted] Black sofas and elected to purchase a 36-month FurnitureGard PlanWe show on11/20/16; Mrs [redacted] elected to pick up her furniture from our warehouse located in San Antonio, TXMrs [redacted] signed her pickup clip acknowledging that items were received in good orderAs listed on the signed pickup slip“Please thoroughly inspect your merchandise for damage before loadingAn exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store” We researched Mrs [redacted] complaint and found that she contacted our customer service department stating when she unwrapped the items at home she noticed the legs on the sofa was damaged and requested an exchangeMrs [redacted] was informed that we are unable to process an exchange as we are unable to determine when or how damages may have occurred once the item(s) have left the warehouseWe attempted to contact Mrs [redacted] on12/28/16but were unsuccessful and left a voice message to return our call Although Mrs [redacted] furniture does not meet the qualifications for an exchange; Conn’s has agreed to ship Mrs [redacted] new legs for her sofa as a gesture of goodwill If we may be of further assistance, Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond Mr [redacted] ’s additional comments As mentioned in Mr [redacted] ’s original response dated (2/26/16); Mr [redacted] contacted our service department on 1/11/stating the leather us tearing on his loveseat A service appointment was scheduled for 1/20/16; during the inspection the serviceman found the leather cracking on the right inside back and on the right inside/outside of the arm casing After reviewing the serviceman’s findings and photos provided at the time of the inspection; Mr [redacted] was contacted and advised that the issues reported to the headrest and armrest are the result of wear and tear which is not covered under the Terms and Conditions of the manufacturer’s warranty or Furnituregard Plan Please reference to the Terms and Conditions of the Furnituregard Plan (Number – What Is Not Covered) Again, at this time we are unable to honor Mr [redacted] ’s request to credit his account or return/exchange his furniture Based on the serviceman’s findings the damages reported are of wear and tear from everyday use which is not under covered If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana A [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Regards,I disagree that my refrigerator was delivered in good condition cause they had to come and put the handles on at a later date which where installed incorrectly plus the installation was installed also incorrectly which the tech said he was going to note in his notes I have two witnesses to that statementThe new tech has come out today and says the refrigerator is fixable and it will take days to order all the parts to fix itlet's see if this happens
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account *** Ms [redacted] stated she paid her account balance in full; however, the account remains opened According to our records, Ms [redacted] submitted a payment in the amount of $ on September 20, Due to a system error an additional payment in the amount of $was processed on September 21, On September 24, the payment processed on September 21, in error was reversed Ms [redacted] also disputed that payment with her financial institution on October 31, and the payment was reversed a second time causing Ms [redacted] ’s account to reopen As of December 14, 2015, the payoff amount on the account is $ Please note, the payoff amount may update daily If Ms [redacted] chooses to pay the account balance in full, we ask that she contact us the day she plans to submit the payment for an up-to-date payoff quote We have attached a copy of Ms [redacted] ’s payment history for her records We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,As usual, Conn's will never address the issue at handI have dispatched your letter that was sent to me, to the Houston Revdex.comYour response does not even address this issueIf you indeed reported this account as closed then why am I still receiving letters that indicate I still have a balance of $1554.20? To simply reiterate your prior response is, at this point, both disrespectful and negligentPlease submit to me something that shows my account has been closed, that I will no longer receive any advertisements (addressed specifically to me) and something from your accounting department that shows what you reported to the credit bureausIt amazes me how you tout that your company has been in existence for years, yet it does not seem to have sufficient technology to accommodate your customer's needsMove into the 21st century and provide proof of your submission to the credit bureausI believe at this point even the folks at the Revdex.com are thinking, come on, give the lady what she wants to make her go away!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Problem:I had previously filed a complaint against Conn's in (Case # [redacted] ) when I purchased an oven from them which they refused to returnWhen installing my oven, they broke my counter and their solution was a $reimbursement, which is when I contacted the Revdex.comA year later, they still have not paid the reimbursement for me having to replace all of my kitchen counters and I cannot get anyone to respondIt's been over a year now and this nightmare is still continuingI just want what I was promised as part of their resolution in their Revdex.com response.TranslateDesired Resolution / OutcomeDesired Resolution:Refund Regards, Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your assistance with this matter, it is greatly appreciated [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, November 21, 2:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] # [redacted] They told me they would replace my refrigeratorNow they tell me all they would do is replace refrigerator with the same one I haveThis is a [redacted] that has a small ice maker that does not make ice enough for my familyI have tried and tried for them to please help me get one that is inches wide due to this is the only size that I have a space for itI asked them if they wanted to pay for my wall to be removed I would gladly take a larger oneI have been told since I filed my complaint with Revdex.com they were willing to do whatever I askedMy dead line for the exchange is 12-9-and they know thisI asked them to give me a full refund with deposit which is around $700.00, they tell one thing and do anotherYou can never speak to the same person thereI asked for the CorpPresident and they refused to give me a numberI have spoke to so many people at the corpoffice all tell you a different storyI have gotten so stressed out over this I ended up on Oct in the hospital at Mcleods in Florence SCI had Blood Clots in both legs along with DVTs in both alsoMy doctor said this was brought on by stressI have been through enough with Conns telling me if I they didnt have what I wanted they would let the store order itAll I ask for was a Refrigerator that was Inches wide with ice and water in door and a full size ice makerNow they want to give me exact same refridgerator that I have had all the problems withPlease help me get a refrigerator that is the correct size for my needs and with a full size ice maker with ice and water in the door, and a side by sideIf they want do that please have them refund my deposit and all my payments so I can purchase another one somewhere elseMy time is running out and they know thisPlease help me resolve my issue with ConnsI have spoken with the local store and they say they cant do anything without corp approvalI am so tired of there run around and the nonsense I have been thru and all the stress I have with this problem they created by not wanting to fix the problemIt still dont make hardly any ice and the fridge part is not working like it did when I got it less than a year agoIts funny they had or refridgerators of the size " withe in stock when I got mine and now they dontThanks,Please help me, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The heater on unit is working, I did not use the A/C yet due of cold weather