Thank you for the opportunity to respond to Ms***'s additional commentsAs mentioned in our previous response, Ms [redacted] was informed that the sign on the unit was moved by a previous customer and was educated on the correct price for the loveseatHowever; Ms [redacted] did not elect to purchase the loveseat at that timeOur records show the loveseat is no longer available and the unit has been soldAgain, we apologize for any inconvenience Ms [redacted] experienced during this process
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 7/02/15, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement PlanWe researched Mrs [redacted] ’s service history and found that she has contacted us on eight separate occasions for service on her washer;8/18/16- Technician adjusted door to complete repair; no parts were required· 8/25/16- No problem found with unit· 9/03/16- No problem found with unit· 9/29/16- Service order was cancelled due to no response· 12/12/16- No problem found with unit· 12/27/16- No problem found with unit· 12/31/16- Technician replace senor; unit tested ok· 3/01/17- No problem found with unit We show Mrs [redacted] currently has an appointment schedule for 3/29/to have a technician re-assess her washerOnce the technician inspects the unit we can determine what further actions are requiredAt this time Mrs [redacted] ’s washer does not meet the qualification for an exchange; we have only replaced parts once on the unitHowever; we will continue with any covered repairs as listed under the Terms and ConditionsIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Thank you again for the opportunity to respond to Mr [redacted] 's concerns.As stated in our previous response, if the “cash-option” is void, finance charges will be assessed from the date of purchase The original terms and conditions found in the retail installment contract will replace the “cash-option” addendum if the “cash-option” is void We included a copy of Mr [redacted] ’s signed “cash-option” addendum with our previous response.If Mr [redacted] would like to pay his account balance in full, we ask that he contact our customer service department at 877-358-for an up-to-date payoff quoteAgain, Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she made a payment on her account in October 2016, but it was posted to her daughter’s account in error According to our records, a payment was scheduled on October 18, and was posted to another account in errorWe are in the process of moving that payment to Ms [redacted] ’s accountOnce the payment has posted, we will remove the negative credit mark that assessed on the account due to the errorWe ask that Ms [redacted] please allow 7-business days for the payment to processAdditionally, we ask that Ms [redacted] please allow the credit bureaus 30-days to update their records Please note, Ms [redacted] will need to resume making payments on the account to avoid additional credit marks from being assessed, as the account is currently past due from October 15, Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter Thank you, Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]We did come to a mutual agreement, I picked out a different couch and chair since even though it was on the floor there was no time on when it would be available So I picked out a different couch which showed to have four in stock This was friday morning the 22nd working with Kyeisha They were generous and gave me the promotional tv and delivery plus 15% off I received two calls that night letting me know the delivery time window just like the other three times It was for the next day saturday between to p.m Around 4:no delivery I called the number provided and was informed the order had been cancelled again I asked why I at least didnt get a call informing me of this, She said I should have that it was common policy This being my fourth time no call no show I doubt that I then asked why it was cancelled she had to ask the supervisor who cancelled it because her computer still showed couches in stock like the salesman had seen Apparentley they could not be located, was a crap way of doing business to say the least and putting it as delicately as possible Still waiting a settlement of mutual parties turned out to cost me my saturday waiting at the house again Sincerely [redacted] Regards,
Thank you for the opportunity to respond to Mrs [redacted] ’s additional commentsAs mentioned in our previous response, Mr [redacted] was originally approved for an exchange on 1/21/However; Mr [redacted] refused the exchange and requested to continue with repairsOur records show Conn’s completed repairs twice (2/3/and 4/4/15) due to Mr [redacted] opted not to exchange his unitWe have attached supporting documents which shows Mrs [redacted] signed the service invoice on 2/3/agreeing to continue with the repairs and acknowledging the repairs were completedMrand Mrs [redacted] have not contacted us regarding any further repair needs since the last service repair was completed on 4/5/Therefore; we are unable to honor Mrs [redacted] ’s request for an exchangeAs of 4/29/16; Mr [redacted] refrigerator is no longer covered under warranty; any additional repairs will be an out-of-pocket expenseIf we may be of further assistance, Mrand Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Good Morning, I just receive a reply from Revdex.com concerning the exchange of my refrigerator As I have stated many times before I can only use in my home a in wide refrigeratorI was told by Conns Help Desk that I could do that even if they had to bring one in from outside the companyI was also told I that I could receive a refund from Conns due the fact I they could only exchange for the same type I hadI had the Tech that came to my home an worked on my refrigerator call me days ago he told me that these [redacted] refrigerators have a lot of problems and are not dependableWhy would I want the same problems I got nowPlease refund my money so I can get me another Refrigerator that is what I want and much cheaper and a whole lot better that what I haveI would a full refund on what I have paid to Conns , I was Told $dollars a while backI have been in the hospital for days with Blood Clots in both legs an DVTs in both legs my Doctor said this was brought by stress that I have been underI have spoken with my attorney and he wants me pursue legal action on this matterI would rather have my refund and forget about my Conns experience, especially with one tells you one thing an another tells you anotherI didn't ever know what to believe when it came to talking with there employeesPlease help me with my requestI will never bother Conns again for anything Thanks [redacted]
Thank you for the opportunity to respond Mrs [redacted] concerns regarding collection calls she has been receiving We have found that Mrs [redacted] telephone number was linked to a Conn’s account in error We have placed a cease and desist on the telephone numbers provided by Mrs [redacted] We ask that Mrs [redacted] please allow up to hours for the cease and desist to update If Mrs [redacted] receives any additional calls after the hours, we ask that she contact us directly so we may address the matter further We value Mrs [redacted] and sincerely apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Again I will say, no one informed me that the money would be credited to my account, when I choose to receive the refundI was led to believe that I would receive a $refund in the mailI called Conn's several times inquiring about the refundAt no time did anyone inform me that the refund would be credited to my accountI became aware of this after it was doneEven then a female representative said she was working to get the rest of my money refunded to meI chose not to add $to my account for a newer ***That was my choiceConn's then tried to bully me into getting a Tv or appliance that I really didn't needWhen I choose not to accept any of those things, they referred me over to the coporate officeI told the guy the situation and he said to me that it was no problem because I qualified for a full refundHe said nothing about that refund being credited to my accountNor did the other three persons whom I talked to throughout this ordeal.Conn's does not do honest business
Thank you for the opportunity to respond to [redacted] complaint We appreciate [redacted] for bringing his concerns to our attention [redacted] has been contacted and his issue has been resolved [redacted] is scheduled to receive his new [redacted] furniture set on Saturday (9/26/15) Again, we sincerely apologize for any inconvenience [redacted] experienced during this process If we may be of further assistance, [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana A [redacted] Customer Relations Conn’s Inc 10/6/ Complaint I purchased a laptop from Conn's a little over a year ago and it started to become slow and I was experiencing problems with the batteryI turned the laptop in for repairIt took about a week for them to call me back and when they did, they told me that they could not repair my laptop because there was a long delay in getting the partsThey offered me a replacement instead and I was informed that I could go to the store and pick out a laptop of my choosing, so long as it was of equal or lesser valueDevin from service repairs ( [redacted] ) is the person who left me a voicemail telling me this informationI immediately called back (I was at work) and left a voicemail (because he didn't answer both times I called) thanking him for that, BUT I was concerned about getting the information and data from my laptop backI told him that I need the information on my hard drive because it had all of my past and current school work, as well as personal documents and photosI asked him to please give me a call back so that we can discuss how I can get my informationHe never called backI let some days pass, and then I called Conns customer service, over the phone, and I spoke with a lady who said she was going to email the repair supervisor or manager, about getting the hard driveShe said she sent him the email, and that I should give them a call back and they will let me know if anything has been decidedI called back a few days later (I let the weekend pass) and I was met with confusion and lots of people who could not help me or lead me to this person that I needed to talk toEach time I called I had to tell the story over and over againI was told by one lady that I called the wrong place because they don't have my laptop where she was at, so she gave me another number where she said my laptop was being housedI called that number and the lady who answered said she doesn't know why I called there because they don't keep repaired laptops thereShe directed me back to the same number and people that I had just got done speaking withI called that number back and spoke with another different lady who I had to explain everything toShe told me that she would personally speak with the repair people and ask about my laptop, but that her system was showing that my laptop had been STRIPPED, meaning destroyedI was so upsetI told her that I am not going to continue to call around and be led in the wrong directionShe offered to email/call repair herself and give me a call back in regards to my laptops condition and the possibility of getting my hard drive pulledShe never calledI have been very patient through this whole process, and I'm so upset with the lack of help and urgency I received from every employee I spoke withI made it very clear that I needed my laptop information to be saved the day I was offered a replacementI never received a call back from Devin, I never received a call back from the lady who said she would give me a call backNow, I am stuck in the middle of my senior year of college with none of my course work that I've worked on from the start of the semester! This whole situation has made my time at school so difficultNot to mention, I lost years worth of family photosIt's not acceptable to me that I was not called or asked about the information on my laptop before they "stripped" it, especially since i've made so many efforts to contact these people in regards to that specific concernOne of the ladies I spoke with said that it was possible that it's not stripped yetHowever, she never called back and followed upPlease help me resolve this issue Desired Resolution Ultimately, I want my hard drive/ information to be pulled from my laptop that is housed somewhere within Conns repair center or other locations Consumer Business Dialog
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMs [redacted] has stated in the complaint: 1) That her bed was not installed correctly, and screws were missing; 2) She contacted us to receive new screws and was told she would be required to purchase the items; 3) She wants the hardware replaced, and a credit applied to her account Our investigation reveals that: 1) Ms [redacted] signed her delivery ticket acknowledging that her items were inspected and installed in good order; 2) Ms [redacted] contacted us six months after delivery requesting new screws and was informed that we do not provide additional screws; 3) We are unable to honor Ms***’s request as we do not offer additional hardware, and credit is not due at this timeNo credit is due at this time Our records show on 12/29/16, Ms [redacted] purchased the [redacted] Bedroom furniture which consists of five pieces (headboard, footboard, rails, dresser and TV chest)We show Ms [redacted] declined to purchase additional warranty coverage for repairs We researched Ms***’s complaint and found that her items were delivered and she signed acknowledging they were inspected and received in good order on 1/7/As listed on the signed delivery receipt; “By signing below, you agree that you have thoroughly inspected your merchandise for damageAn exchange or price concession will not be authorized for damage discovered after delivery.” Ms [redacted] contacted our service department on 7/19/(months after delivery) stating she is missing screws from her bedMs [redacted] was informed that we have no records showing that any issues were reported in a before July 19th and that we were unable to provide additional screwsMs [redacted] has been informed that the manufacturer’s warranty does not cover consumable items and she did not elect to purchase additional coverage to review further options At this time we are unable to honor Ms***’s request to provide additional hardware as we do not supply these additional items Conn’s value Ms [redacted] as a customer and appreciates her for bringing this matter to our attention
Thank you again for the opportunity to respond to Ms [redacted] ' concerns regarding her account The payment Ms [redacted] made in November was processed for October's paymentMs [redacted] ' account was days past due and therefore a credit mark was assessed on the account.Additionally, according to our records, and recorded calls, there was no mention of Ms [redacted] ' credit during her initial call on November 6, 2016.As stated in our previous response, Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit mark assessed on the account due to the payments not being made timelyWe have included a copy of Ms [redacted] ’ payment history for her records
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] was at my house on 10-10-to finish repairs that took took a month and a half to complete [redacted] may be contacted for confirmation at [redacted] This work was done with my new service contract that I am presently paying for
Thank you for the opportunity to respond to Ms [redacted] 's additional commentsWe have attempted to schedule Ms [redacted] 's service appointments in a timely manner however; Ms [redacted] has stated that she works seven days a week and the technician was unable to accommodate her specific time framesSince our previous response, we have no records showing that Ms [redacted] has contacted us to continue with her repair on her itemsMs [redacted] may contact our Service Department at 1-855-266-to schedule an appointment to have her unit inspected
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint We researched Mrs [redacted] ’s complaint and found there was a delay processing her concession As of8/31/16, Mrs [redacted] ’s concession in the amount of $was submitted and we confirmed it posted to her account on Friday (9/02/16) We sincerely apologize for any inconvenience Mrs [redacted] experienced caused by the concession delay If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana [redacted]
Thank you again for the opportunity to respond to Ms***' concerns regarding her credit report The credit corrections were processed when the new account was established We ask that Ms [redacted] allow the credit bureaus 30-days to update their records 2/28/
Thank you for the opportunity to respond to Mr [redacted] additional commentsWe apologize for the delayOur records show we processed Mr [redacted] gift card on 6/21/We will mail Mr [redacted] gift card to the address listed on fileWe ask to please allow 7-business days to receive
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding account [redacted] and [redacted] We are unable to combine Mr [redacted] 's accounts due to the small balance owed on account [redacted] We value Mr [redacted] as a customer and appreciate him for bringing his concerns to our attention
Revdex.com: This letter is to inform you that Conn's Appliance, Inchas "NOT" carried out anything to my satisfaction to the resolution it proposed for my complaint, filed on 10/18/and assigned ID [redacted] I am still stuck with a broken washing machine along with a balance they want me to continue to pay and all Conn's offered me for all my days missed from work, hassle of not being able to use my purchase is a $gift cardAll the while my washing machine is useless & unserviceableI continue to call them with my complaint and all I get is "I am sorry but we can't help you, all we can do is continue to send someone out to keep fixing your broken goods" Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,The store's response still does not resolve the problemStore installation was not properly nor professionally doneStore warehouse manager told me he would take care of the issueAlso headquarters customer service personnel told me the warehouse manager would be able to resolve the issues
Thank you for the opportunity to respond to Ms***'s additional commentsAs mentioned in our previous response, Ms [redacted] was informed that the sign on the unit was moved by a previous customer and was educated on the correct price for the loveseatHowever; Ms [redacted] did not elect to purchase the loveseat at that timeOur records show the loveseat is no longer available and the unit has been soldAgain, we apologize for any inconvenience Ms [redacted] experienced during this process
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 7/02/15, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement PlanWe researched Mrs [redacted] ’s service history and found that she has contacted us on eight separate occasions for service on her washer;8/18/16- Technician adjusted door to complete repair; no parts were required· 8/25/16- No problem found with unit· 9/03/16- No problem found with unit· 9/29/16- Service order was cancelled due to no response· 12/12/16- No problem found with unit· 12/27/16- No problem found with unit· 12/31/16- Technician replace senor; unit tested ok· 3/01/17- No problem found with unit We show Mrs [redacted] currently has an appointment schedule for 3/29/to have a technician re-assess her washerOnce the technician inspects the unit we can determine what further actions are requiredAt this time Mrs [redacted] ’s washer does not meet the qualification for an exchange; we have only replaced parts once on the unitHowever; we will continue with any covered repairs as listed under the Terms and ConditionsIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Thank you again for the opportunity to respond to Mr [redacted] 's concerns.As stated in our previous response, if the “cash-option” is void, finance charges will be assessed from the date of purchase The original terms and conditions found in the retail installment contract will replace the “cash-option” addendum if the “cash-option” is void We included a copy of Mr [redacted] ’s signed “cash-option” addendum with our previous response.If Mr [redacted] would like to pay his account balance in full, we ask that he contact our customer service department at 877-358-for an up-to-date payoff quoteAgain, Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention
Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she made a payment on her account in October 2016, but it was posted to her daughter’s account in error According to our records, a payment was scheduled on October 18, and was posted to another account in errorWe are in the process of moving that payment to Ms [redacted] ’s accountOnce the payment has posted, we will remove the negative credit mark that assessed on the account due to the errorWe ask that Ms [redacted] please allow 7-business days for the payment to processAdditionally, we ask that Ms [redacted] please allow the credit bureaus 30-days to update their records Please note, Ms [redacted] will need to resume making payments on the account to avoid additional credit marks from being assessed, as the account is currently past due from October 15, Conn’s values Ms [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter Thank you, Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]We did come to a mutual agreement, I picked out a different couch and chair since even though it was on the floor there was no time on when it would be available So I picked out a different couch which showed to have four in stock This was friday morning the 22nd working with Kyeisha They were generous and gave me the promotional tv and delivery plus 15% off I received two calls that night letting me know the delivery time window just like the other three times It was for the next day saturday between to p.m Around 4:no delivery I called the number provided and was informed the order had been cancelled again I asked why I at least didnt get a call informing me of this, She said I should have that it was common policy This being my fourth time no call no show I doubt that I then asked why it was cancelled she had to ask the supervisor who cancelled it because her computer still showed couches in stock like the salesman had seen Apparentley they could not be located, was a crap way of doing business to say the least and putting it as delicately as possible Still waiting a settlement of mutual parties turned out to cost me my saturday waiting at the house again Sincerely [redacted] Regards,
Thank you for the opportunity to respond to Mrs [redacted] ’s additional commentsAs mentioned in our previous response, Mr [redacted] was originally approved for an exchange on 1/21/However; Mr [redacted] refused the exchange and requested to continue with repairsOur records show Conn’s completed repairs twice (2/3/and 4/4/15) due to Mr [redacted] opted not to exchange his unitWe have attached supporting documents which shows Mrs [redacted] signed the service invoice on 2/3/agreeing to continue with the repairs and acknowledging the repairs were completedMrand Mrs [redacted] have not contacted us regarding any further repair needs since the last service repair was completed on 4/5/Therefore; we are unable to honor Mrs [redacted] ’s request for an exchangeAs of 4/29/16; Mr [redacted] refrigerator is no longer covered under warranty; any additional repairs will be an out-of-pocket expenseIf we may be of further assistance, Mrand Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Good Morning, I just receive a reply from Revdex.com concerning the exchange of my refrigerator As I have stated many times before I can only use in my home a in wide refrigeratorI was told by Conns Help Desk that I could do that even if they had to bring one in from outside the companyI was also told I that I could receive a refund from Conns due the fact I they could only exchange for the same type I hadI had the Tech that came to my home an worked on my refrigerator call me days ago he told me that these [redacted] refrigerators have a lot of problems and are not dependableWhy would I want the same problems I got nowPlease refund my money so I can get me another Refrigerator that is what I want and much cheaper and a whole lot better that what I haveI would a full refund on what I have paid to Conns , I was Told $dollars a while backI have been in the hospital for days with Blood Clots in both legs an DVTs in both legs my Doctor said this was brought by stress that I have been underI have spoken with my attorney and he wants me pursue legal action on this matterI would rather have my refund and forget about my Conns experience, especially with one tells you one thing an another tells you anotherI didn't ever know what to believe when it came to talking with there employeesPlease help me with my requestI will never bother Conns again for anything Thanks [redacted]
Thank you for the opportunity to respond Mrs [redacted] concerns regarding collection calls she has been receiving We have found that Mrs [redacted] telephone number was linked to a Conn’s account in error We have placed a cease and desist on the telephone numbers provided by Mrs [redacted] We ask that Mrs [redacted] please allow up to hours for the cease and desist to update If Mrs [redacted] receives any additional calls after the hours, we ask that she contact us directly so we may address the matter further We value Mrs [redacted] and sincerely apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Again I will say, no one informed me that the money would be credited to my account, when I choose to receive the refundI was led to believe that I would receive a $refund in the mailI called Conn's several times inquiring about the refundAt no time did anyone inform me that the refund would be credited to my accountI became aware of this after it was doneEven then a female representative said she was working to get the rest of my money refunded to meI chose not to add $to my account for a newer ***That was my choiceConn's then tried to bully me into getting a Tv or appliance that I really didn't needWhen I choose not to accept any of those things, they referred me over to the coporate officeI told the guy the situation and he said to me that it was no problem because I qualified for a full refundHe said nothing about that refund being credited to my accountNor did the other three persons whom I talked to throughout this ordeal.Conn's does not do honest business
Thank you for the opportunity to respond to [redacted] complaint We appreciate [redacted] for bringing his concerns to our attention [redacted] has been contacted and his issue has been resolved [redacted] is scheduled to receive his new [redacted] furniture set on Saturday (9/26/15) Again, we sincerely apologize for any inconvenience [redacted] experienced during this process If we may be of further assistance, [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana A [redacted] Customer Relations Conn’s Inc 10/6/ Complaint I purchased a laptop from Conn's a little over a year ago and it started to become slow and I was experiencing problems with the batteryI turned the laptop in for repairIt took about a week for them to call me back and when they did, they told me that they could not repair my laptop because there was a long delay in getting the partsThey offered me a replacement instead and I was informed that I could go to the store and pick out a laptop of my choosing, so long as it was of equal or lesser valueDevin from service repairs ( [redacted] ) is the person who left me a voicemail telling me this informationI immediately called back (I was at work) and left a voicemail (because he didn't answer both times I called) thanking him for that, BUT I was concerned about getting the information and data from my laptop backI told him that I need the information on my hard drive because it had all of my past and current school work, as well as personal documents and photosI asked him to please give me a call back so that we can discuss how I can get my informationHe never called backI let some days pass, and then I called Conns customer service, over the phone, and I spoke with a lady who said she was going to email the repair supervisor or manager, about getting the hard driveShe said she sent him the email, and that I should give them a call back and they will let me know if anything has been decidedI called back a few days later (I let the weekend pass) and I was met with confusion and lots of people who could not help me or lead me to this person that I needed to talk toEach time I called I had to tell the story over and over againI was told by one lady that I called the wrong place because they don't have my laptop where she was at, so she gave me another number where she said my laptop was being housedI called that number and the lady who answered said she doesn't know why I called there because they don't keep repaired laptops thereShe directed me back to the same number and people that I had just got done speaking withI called that number back and spoke with another different lady who I had to explain everything toShe told me that she would personally speak with the repair people and ask about my laptop, but that her system was showing that my laptop had been STRIPPED, meaning destroyedI was so upsetI told her that I am not going to continue to call around and be led in the wrong directionShe offered to email/call repair herself and give me a call back in regards to my laptops condition and the possibility of getting my hard drive pulledShe never calledI have been very patient through this whole process, and I'm so upset with the lack of help and urgency I received from every employee I spoke withI made it very clear that I needed my laptop information to be saved the day I was offered a replacementI never received a call back from Devin, I never received a call back from the lady who said she would give me a call backNow, I am stuck in the middle of my senior year of college with none of my course work that I've worked on from the start of the semester! This whole situation has made my time at school so difficultNot to mention, I lost years worth of family photosIt's not acceptable to me that I was not called or asked about the information on my laptop before they "stripped" it, especially since i've made so many efforts to contact these people in regards to that specific concernOne of the ladies I spoke with said that it was possible that it's not stripped yetHowever, she never called back and followed upPlease help me resolve this issue Desired Resolution Ultimately, I want my hard drive/ information to be pulled from my laptop that is housed somewhere within Conns repair center or other locations Consumer Business Dialog
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMs [redacted] has stated in the complaint: 1) That her bed was not installed correctly, and screws were missing; 2) She contacted us to receive new screws and was told she would be required to purchase the items; 3) She wants the hardware replaced, and a credit applied to her account Our investigation reveals that: 1) Ms [redacted] signed her delivery ticket acknowledging that her items were inspected and installed in good order; 2) Ms [redacted] contacted us six months after delivery requesting new screws and was informed that we do not provide additional screws; 3) We are unable to honor Ms***’s request as we do not offer additional hardware, and credit is not due at this timeNo credit is due at this time Our records show on 12/29/16, Ms [redacted] purchased the [redacted] Bedroom furniture which consists of five pieces (headboard, footboard, rails, dresser and TV chest)We show Ms [redacted] declined to purchase additional warranty coverage for repairs We researched Ms***’s complaint and found that her items were delivered and she signed acknowledging they were inspected and received in good order on 1/7/As listed on the signed delivery receipt; “By signing below, you agree that you have thoroughly inspected your merchandise for damageAn exchange or price concession will not be authorized for damage discovered after delivery.” Ms [redacted] contacted our service department on 7/19/(months after delivery) stating she is missing screws from her bedMs [redacted] was informed that we have no records showing that any issues were reported in a before July 19th and that we were unable to provide additional screwsMs [redacted] has been informed that the manufacturer’s warranty does not cover consumable items and she did not elect to purchase additional coverage to review further options At this time we are unable to honor Ms***’s request to provide additional hardware as we do not supply these additional items Conn’s value Ms [redacted] as a customer and appreciates her for bringing this matter to our attention
Thank you again for the opportunity to respond to Ms [redacted] ' concerns regarding her account The payment Ms [redacted] made in November was processed for October's paymentMs [redacted] ' account was days past due and therefore a credit mark was assessed on the account.Additionally, according to our records, and recorded calls, there was no mention of Ms [redacted] ' credit during her initial call on November 6, 2016.As stated in our previous response, Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit mark assessed on the account due to the payments not being made timelyWe have included a copy of Ms [redacted] ’ payment history for her records
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] was at my house on 10-10-to finish repairs that took took a month and a half to complete [redacted] may be contacted for confirmation at [redacted] This work was done with my new service contract that I am presently paying for
Thank you for the opportunity to respond to Ms [redacted] 's additional commentsWe have attempted to schedule Ms [redacted] 's service appointments in a timely manner however; Ms [redacted] has stated that she works seven days a week and the technician was unable to accommodate her specific time framesSince our previous response, we have no records showing that Ms [redacted] has contacted us to continue with her repair on her itemsMs [redacted] may contact our Service Department at 1-855-266-to schedule an appointment to have her unit inspected
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint We researched Mrs [redacted] ’s complaint and found there was a delay processing her concession As of8/31/16, Mrs [redacted] ’s concession in the amount of $was submitted and we confirmed it posted to her account on Friday (9/02/16) We sincerely apologize for any inconvenience Mrs [redacted] experienced caused by the concession delay If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana [redacted]
Thank you again for the opportunity to respond to Ms***' concerns regarding her credit report The credit corrections were processed when the new account was established We ask that Ms [redacted] allow the credit bureaus 30-days to update their records 2/28/
Thank you for the opportunity to respond to Mr [redacted] additional commentsWe apologize for the delayOur records show we processed Mr [redacted] gift card on 6/21/We will mail Mr [redacted] gift card to the address listed on fileWe ask to please allow 7-business days to receive
Thank you again for the opportunity to respond to Mr [redacted] 's concerns regarding account [redacted] and [redacted] We are unable to combine Mr [redacted] 's accounts due to the small balance owed on account [redacted] We value Mr [redacted] as a customer and appreciate him for bringing his concerns to our attention
Revdex.com: This letter is to inform you that Conn's Appliance, Inchas "NOT" carried out anything to my satisfaction to the resolution it proposed for my complaint, filed on 10/18/and assigned ID [redacted] I am still stuck with a broken washing machine along with a balance they want me to continue to pay and all Conn's offered me for all my days missed from work, hassle of not being able to use my purchase is a $gift cardAll the while my washing machine is useless & unserviceableI continue to call them with my complaint and all I get is "I am sorry but we can't help you, all we can do is continue to send someone out to keep fixing your broken goods" Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,The store's response still does not resolve the problemStore installation was not properly nor professionally doneStore warehouse manager told me he would take care of the issueAlso headquarters customer service personnel told me the warehouse manager would be able to resolve the issues