Thank you for the opportunity to respond to Mr [redacted] complaintOur records show on 8/22/15, Mrs [redacted] purchased a [redacted] washer and gas dryer both with a 1-year limited manufacturer’s warrantyMrs [redacted] delivery was scheduled on 8/23/15; however due to a hours failure reported on the gas dryer a new unit was delivered and received in good order on 8/25/ After researching Mr***’s complaint we were unable to find where he has contacted our Customer Service or Service Department to report any issues he was experiencing with the new gas dryer since delivery was completed on 8/25/Our records show on 9/16/15, Mrs [redacted] requested to return both the [redacted] washer and dryer because they were unhappy with the units and was required to pay the 15% restocking fee of $Conn’s delivery team picked up the washer and dryer on 9/21/and submitted a credit of $to be applied to Mrs [redacted] accountWe ask to please allow 10-business days for the credit to reflect on Mrs***’s Conn’s account We have included supporting documents with our response If we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs***’s complaint Our records show on 6/13/16, Mrs [redacted] purchased a [redacted] side by side refrigerator with a 24-month Repair Service Agreement Mrs [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under the manufacturer’s warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties Mrs***’s refrigerator was delivered on 6/15/We researched Mrs***’s dispute, and found that she contacted us on 9/10/16; stating the water flow was slow when dispensing The manufacturer dispatched a certified 3rd party provider to assess Mrs***’s refrigerator; during the inspection, the technician found that the filter needed to be replaced Mrs [redacted] disagreed and requested a second opinion On the same service order, a different technician went out assessed Mrs***’s refrigerator and fixed the filter and waterline issue Mrs [redacted] contacted us again on 1/02/17; stating her refrigerator was dispensing slowly A service call was scheduled; during this inspection, the technician found an issue with the waterline at the filter base On1/11/17, the technician, fixed the issue with the waterline and filter base At this time Mrs***’s refrigerator does not meet the qualifications for an exchange Therefore, at this time we are unable to honor Mrs***’s request to exchange her refrigerator Mrs***’s refrigerator has been repaired under the Terms and Conditions of her warranty coverageIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana A [redacted]
New Roman"">Thank you for the opportunity to respond to Mr***’ complaint Our records show on 9/03/15, Mr [redacted] purchased a [redacted] 32” LED TV which came with a limited 1-year manufacturer warranty and a [redacted] player which came with a limited 1-year manufacturer warranty; No additional RSA coverage was purchased through Conn’sMr [redacted] elected to pick up his TV and Blu-ray player from our Houston, TX location store Our customers are given the opportunity to inspect their product prior to leaving the store Once the product has left the store we are unable to determine when the damage may have occurred Mr [redacted] has been contacted and we have come to a mutual agreement to resolve If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at ###-###-#### Kind regards, Kathryn [redacted] Customer Relations
Thank you again for the opportunity to respond to Mrs [redacted] ’s concerns regarding account *** Ms [redacted] accepted the credit of $to close the account This amount included the $for the item plus any applicable tax On September 3, the credit was applied to the account A refund in the amount of $was issued to Ms [redacted] and the account has been closed as of September 14, As stated in our previous response, we are obligated to report factual information to the credit bureaus and are unable to remove the negative credit marks earned on the account due to non-payment We have attached an updated copy of Ms [redacted] ’s payment history for her records that reflects a zero balance on the account We value Mrs [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com We researched Mr [redacted] s complaint and found that his items were scheduled for delivery on 6/19/During delivery the loveseat was received in good order, however; the sofa was refused due to damages were found on the unitOur records show we re-delivered Mr [redacted] a new sofa on 6/20/in good order In regards to Mr [redacted] s account, after further review, we show his purchase did not meet the qualifications to be combined with his previous accountMs [redacted] was contacted by the Regional District Manager regarding their concerns and was offered a refund to the account for the delivery feeConn’s values Mr [redacted] a customer and appreciates him for bringing this matter to our attention to ensure it is addressed We sincerely apologize for any inconvenience Mr [redacted] experienced during this process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have been denied credit when trying to refinance for a home equity loan I closed and paid off other accounts this past Early September this was done in timely fashion without any problems The only account that remains and is very very slow to update still showing I own $since August 14, was the last update...still showing open is Conn's Appliance on all (3) credit bureaus I have spoken to [redacted] , [redacted] and [redacted] They have sent Conn's Appliance a dispute letter to confirm the account is close and paid in full [redacted] has explained to me, Conn's has not replied back in which they would update my credit reportWaiting to day to reflect my report to close on an account already closed is unacceptible I demand my credit report reflect a true representation when I apply for credit Being Denied a Home Equity loan...has occured due my credit report not being accurate [redacted] ***/ Consumer
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He has contacted us several times to have his furniture repaired;We are only willing to replace part of the furniture and not the set; He is requesting a refund for the amount he has paid for the furniture for a yearOur investigation reveals that: We have repaired Mr [redacted] ’s furniture in accordance to the terms and conditions of the FurnitureGard Plan Mr [redacted] has been made aware that only his sofa meets the qualifications for an exchange; andAt this time we are unable to honor Mr [redacted] ’s requestOur records show on 12/16/16, Mr [redacted] purchased the [redacted] Reclining furniture which consists of three pieces (loveseat, sofa, and recliner) and elected to purchase a 36-month Repair Service Agreement Plan We researched Mr [redacted] ’s complaint and found that he has contacted us twice for repairs on his sofa and loveseatOur records show Mr [redacted] ’s first service call was received on 3/25/stating the seams are coming undone on the armrest of the sofa and there is gap in between the console and seat of the loveseatA service appointment was scheduled for 4/14/During the inspection the serviceman found the mechanism on the loveseat is bent and the stitching undone on the sofaThe serviceman report that he was able to re-stitched the arm rest cover on the sofa but notated that a new mechanism was needed for the loveseatOnce we received the new mechanism the serviceman returned and installed the part on 5/50/ We show Mr [redacted] contacted us again on 11/25/stating the armrest on the sofa is falling off and the loveseat has a gap between the consoles and seatA service appointment was scheduled for 12/16/During the inspection the serviceman reported that he was unable to repair the armrest on the sofa but notated parts were needed to complete repairs on the loveseatWe contacted Mr [redacted] and informed him that his sofa was approved for an exchange due to the unit was deemed non-repairableHowever; parts were ordered to complete the repairs on the loveseatOur records show the part arrived on 12/21/and Mr [redacted] was contacted to scheduled installation but he refused further repair therefore; his service order was canceled Although we are unable to honor Mr [redacted] ’s request to receive a refund, he may visit his nearest Conn’s location to initiate the approved exchange on his sofa Conn’s value Mr [redacted] as our customer and appreciates him for bringing this matter to our attention Sincerely, Conn’s Inc
Thank you for the opportunity to respond to Mrs [redacted] ’ complaintWe forwarded Mrs [redacted] complaint to the store and district manager where the purchase was made and was informed that during the initial purchase, she was advised that the ottoman was included with the purchase of her [redacted] chairHowever it was confirmed that Conn’s did not carry the [redacted] ottoman at the time of purchaseDue to the sales error Mrs [redacted] was offered the option to either receive a free ottoman or $creditMrs [redacted] elected to receive the free ottoman which required us to place a special order from the manufacturerOur records show the ottoman became available on9/7/15however; upon pickup Mrs [redacted] stated the ottoman was not the same color as the chair purchasedWe were unable to re-order the ottoman therefore; Mrs [redacted] was given the option the return the chair for a refund or receive $concession to keep the chair without the ottoman We attempted to contact Mrs [redacted] to discuss her concerns, however, we have been unable to reach her Conn’s has agreed to honor her request and credit her account $oppose to receiving the free ottoman We ask that Mrs [redacted] please allow 3-business days for the credit to post If we may be of further assistance, Mrs [redacted] may contact us directly at1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Our records show on8/06/16, Mrs [redacted] purchased a [redacted] high-efficiency washer and gas dryer that came with a limited 1-year manufacturer’s warranty on both units and accessories invoice [redacted] We also show Mrs [redacted] made another purchase on8/14/16on invoice [redacted] this invoice consisted of a [redacted] 65” [redacted] 4K Smart TV that came with a limited 1-year manufacturer’s warranty and a [redacted] French door refrigerator that came with a limited 1-year manufacturer’s warranty Our records indicate Mrs [redacted] changed her mind and cancelled the refrigerator from invoice; once the cancellation was initiated a credit/refund in the amount of $2,was processed We show Mrs [redacted] took advantage of Conn’s Price Guarantee on her [redacted] 65” TV; we show a credit/refund in the amount of $was processed to Mrs [redacted] ’ [redacted] credit card After researching Mrs [redacted] ’ complaint we found there was a [redacted] washer and dryer pair that was on sale however, it was not that same models purchased In efforts to resolve Mrs [redacted] ’ dispute we shopped our competitors and did not find the price lower than what Mrs [redacted] ’ paid for each of the items therefore, we are unable to offer a discount If we be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This information provided by the business is inaccurate information and it shows a reflection of the same customer service that we have been dealing with the whole timeWe have persistently been contacting the store manager, the delivery manager and corporate customer service and have had to constantly repeat our problem and frustration of our dishwasher and just as I mentioned the first thing was a damaged stove we received also, so you should be able to understand our frustration, not to mention the person who responded to this complaint obviously didn't read the full complaintThe inaccurate information starts when the second dishwasher was delivered it was not a NEW dishwasher it was used! it had water in the water line it had water in the inside of the dishwasher and it smelt like mol water on the inside also the blue plastic film wasn't on the front of the stainless steel both of the delivery drivers noticed this as well and I was refusing it and they called their manager at the delivery dept and told me to make sure and tell him everything and they gave me the phone that day August 4th when the 2nd USED dishwasher was delivered that was suppose to be newI told him everything and he told me to keep it and he would handle it and have me a new one delivered by the weekend and that he was very sorry for all of our problems with our stove and dishwasherWell we never heard back from him and that's when all of this mess started I called him back after a few days past and he wasn't there and I talked to Scott and he was going to call Brian and find out and get back with me and he never did so I called back and talked to Clark and Clark put me on hold and called Brian but he wouldn't answer so Clark apologized and me he would find out and he would get us that dishwasher out by that Thursday and that they would call us with a delivery time well guess what that never happened So I called the number on the Conns paper we had a filed a complaint and he told me they would be contacting me and guess what they never have! So I decided I was going to the store and that's when Markus the store manager said he was told we was taken care of and he told me he was going to take care of it and call me by Monday and he never called me back so I gave him till Friday and I went back to the store and he wasn't there and I talked to another manager who said he had to set up a service call and which was not what was suppose to be doneWe received a 2nd USED dishwasher that doesn't work properly to dry our dishes and leaves a horrible odor on all of the dishes and thy are expecting us to pay NEW RETAIL price plus the EXTENDED warranty we purchased even after we contacted the manufacturer our self who clarified that the dishwasher had a defect with the drying option that they were working to correct and that the Jet Dry has nothing to with making the dishwasher dry the dishes! The tech came out and he basically laughed and said these dishwashers were most of his service calls and that we needed to use Jet Dry and he didn't even know about the dishwasher he wanted to know where our manual wasIt was an absolute jokeSO then I went back to the store to see the store manager and Markus was there but he would refuse to come and talk to me and kept sending the salesman out to talk to us and the salesman was so embarrassed by the way we had been treated and had not been taken care ofI refused to leave the store until Markus, the manager came and talked to me himself and in the meantime I called corporate customer service and got a manger and she was just flabbergasted at the way I had been treated with the whole situation and spoke with Markus and then spoke back with me and they were suppose to be getting in touch with Markus's regional manager for him to call me in 3-days well this has been about weeks and of course I haven't heard from anyone and everytime I speak to someone they say 3-days and you never hear from them so this is why I finally filed the Revdex.com complaint because with all of the almost Revdex.com complaints they seem to settle with their customers when they file a Revdex.com complaint in which it should never have to go that far they should take care of their customer before it gets that far especially being a brand new store in [redacted] **.I refuse to pay a 15% restocking fee when I have done everything correctly on my partI have received a USED faulty dishwasher that they expect me to pay full new price for that doesn't properly work and I have persistently done everything on my part to get this taken care of and reported this problem the day it was delivered when both of the delivery guys were in my house and the same guys came to my house both times!It is so sad that a company will take advantage of people like this and just refuse to make things rightMy wife and I both are CUstomer Service managers and work with the public everyday just like I told Markus and this is not how you treat you customers especially a brand new store that just opened!We just want to come in and return this dishwasher and get a different brand that will work properly and dry the dishes and will not be penalized a 15% restocking fee for Conn's lacking of following through to get this taken care of in a timely manner and to be done dealing with this company! Regards, [redacted] ***
Thank you for the opportunity to respond to Mrs***’s complaintWe were unable to locate Mrs***’s account with the information providedWe attempted to contact Mrs [redacted] on 3/22/and 3/23/to discuss her concerns but were unsuccessful and left a voice message to return our callMrs [redacted] may contact us at 1-866-765-for further assistance Kind regards, Dyeisha W [redacted] Customer Relations 1-866-765-
Thank you for the opportunity to respond to [redacted] complaint Our records show on 4/13/14, [redacted] purchased an [redacted] which comes with a limited 1-year manufacturer warranty that expired on 4/13/15; [redacted] also purchased a 25-month Repair Service Agreement w/Accidental Damage for his [redacted] *** [redacted] ’ signed invoice acknowledges at the time of purchase he was provided a copy of the RSA & ACCIDENTAL DAMAGE brochure and that he understood the coverage associated with the product We researched [redacted] ’ complaint and found he contacted us on 8/18/15; stating the [redacted] not functioning properly Based on the problem description we suggested for [redacted] take his [redacted] into service [redacted] ’ [redacted] was received on 8/20/15; the technician inspected the unit and found it had a bad motherboard which was causing the [redacted] to freeze and shutdown Therefore, an exchange request was submitted and approved on 8/21/under the Terms and Conditions of the Repair Service Agreement [redacted] was issued a credit up to the original amount paid which was $to re-select Although, we are unable to honor [redacted] request for an even exchange; as a gesture of goodwill Conn’s is willing to offer [redacted] a $gift card to use towards the new purchase If [redacted] declined to re-select; he may receive a refund in lieu of the exchange under the Terms and Conditions of the Repair Service Agreement or [redacted] may choose to receive a store credit to re-select any (1) item up to $under the Terms and Conditions of the Repair Service Agreement Please be mindful choosing this option will fulfill the warranty and will not be refunded or transferred If we may be of further assistance, [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana A [redacted] Customer Relations 9/6/ Complaint After having a queen mattress and box spring for over years with no problems just old we were visiting this store not there for a mattress but they're having a managers sale on a queen set as is so we decided that the price looked right for the setWe take it home and set it up with our brand new bedding and it's looking really good and comfortableAfter a week my wife developed this rash on her arms and eventually I did tooWe kept trying to figure out what was biting us and this went on for a while until one night I was watching TV in bed and called my wife from downstairs and told her I killed a bug in the bed and we ignored it until it happened again when I saw bugs crawling on the bed and I called her again so that she could see them crawling on the new comforter, so we took all the bedding off and threw it away put clean bedding on and the same thing happens, so we look up bed bugs to see what they looked like and my wife took a picture of what was found in the bed and they were bed bugs so I called customer service and explained what was going on and they told me they didn't cover infestation and that my claim had been resolved via an email so I was to call and see what the resolution was so I did and they told me there was nothing that they could doI was very upset with them and told them I was having to pay for something that I couldn't use mind you I just paid the second payment and have quite a few more to payI also told them that I would continue to pay only because I didn't want to mess up my credit but that I would take the mattress set and leave it at the door and they could dispose of itNow we're forced to put our old set back on our bed so we can sleep back in our bedroom and not in our guest room good thing we had stored it and not disposed of itNo one told me when I bought the set that bed bugs was a possibilityI certainly wouldn't have purchased it had I knownI think it should be against company policies to sell floor models because of this possibilityI have purchased several items from Conns over the years and right now I'm very displeased with this store, customer service and the resolutionThis account will be paid off and closed never to purchase another item from Conns Consumer Business Dialog
Thank you for the opportunity to respond to Mrs***’ complaintOur records show on July 3, 2016, Mrs [redacted] purchased two [redacted] Showcase power recliners and elected to purchase a 36-month FurnitureGard PlanMrs [redacted] delivery was originally scheduled for July 4, 2016however; both units were not available for immediate deliveryOur records show Mrs***’ recliners were delivered and signed acknowledging the items were received in good order on July 18, We spoke to the store manager regarding Mrs***’ complaint and was advised that they offered a delivery concession to her account due to the delivery delayOur records show we processed a credit of $to Mrs***’ [redacted] accountWe have no further records showing that Mrs [redacted] was offered additional compensation regarding her purchaseIf Mrs [redacted] is able to provide supporting documentation, we will be happy to look further into this matter If we may be of further assistance, Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI would hope that someone - anyone- could come to the understanding that if any of Conn’s rationale or "evidence " had come to fruition or made sense then I would OBVIOUSLY not be wasting my time, especially around the holi***s when I am Permanently Disabled on this They are not an honest company and how convenient that they claim to have "closed my account" but I get calls and mailings from them constantly If this needs then be an issue of discrimination based on disability and or s duality then that is fine It's a waste of people's time and money, not ours, to be rude and difficult and NOT DO THEIR JOB I have absolutely NO PROBLEM standing up for myself and my family if we are being taken advantage of and treated rudely which is exactly what has been happening I will also go to the news if needed I am grateful for the Revdex.com because it does sure bring True Colors to the table and I WILL NOT APOLOGIZE for my disability SHAME ON YOU AND EVERYONE who treats disabled folks like myself and their families the way that Conn’s has treated us AgainI have always said that we have no problem doing our part as a customer as long as the business, Conn’s, does their partWHICH THEY HAVE NEVER DONE The news is very quick at spreading the Good Word Happy New Year [redacted] Regards,
Thank you for the opportunity to respond Mr [redacted] ’s complaint regarding a purchase made under Wendi *** Our record show on 2/2/17, Ms*** filled out a Conn’s credit application; due to the credit criteria, the application was declined Ms***’ purchase was made through Acceptance Now; which is a 3rd party financing option Although, Conn’s does not have access to Ms***’ account or credit application we were able to confirm that he purchased a [redacted] plush power recliner with months RSA, a [redacted] cocktail table with months RSA, and a [redacted] electric dryer with months RSA Ms***’ items were delivered on 2/3/as requestedMs [redacted] signed her delivery receipt acknowledging that her products were received in good order and that she thoroughly inspected her merchandise for dama**s for and exchan [redacted] or price concession would not be authorized for dama**s discovered after the delivery As mentioned above Ms***’ products were financed through Acceptance Now; she will need to contact Acceptance Now directly at https://www.acceptancenow.com/RAC-Acceptance-Contact-Us.html or 1-888-672-with any questions or concerns regarding their policiesAt this time we are unable to honor Ms***’ request; Ms***’ purchase was not financed through Conn’sAs stated in Conn’s Return & Exchan [redacted] Policy: No Returns/Exchan**s on – Any item purchased under a third party lease and rent-to-own plan, except for manufacturer’s defectIn regards to Ms***’ RSA cancellation, we have included a Service Agreement Cancellation Request form to have the RSA removedOnce the form is completed Ms [redacted] will need to send in the form to process her request Any refund due will be issued to Acceptance Now If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Thank you for the opportunity to respond to [redacted] concerns regarding payment processing We are unable to locate an account with the information provided If [redacted] would provide an account number or a telephone number that is associated with the account we will be happy to assist her further Conn’s appreciates [redacted] for bringing her concerns to our attention Thank you, Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on8/24/16, Mrs [redacted] purchased a [redacted] high-efficiency top-load washer and top-load electric dryer with a 24-month Repair Service Agreement on both units Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee Mrs [redacted] elected to have his washer and dryer delivered; which was completed on8/26/ After researching Mrs [redacted] ’s complaint we were unable to find a service call or service order or on file for Mrs [redacted] If service is needed Mrs [redacted] may contact our service department at1-855-266-6349to schedule an appointment Once the unit(s) is assessed and we receive the technician’s service report we will be able to determine what further action is needed Therefore, at this time we are unable to honor Mrs [redacted] ’s request to return or exchange her appliances Please note Mrs [redacted] ’s 30-day time to return or exchange her washer and dryer with the required 15% restocking fee expired on9/26/ If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana A [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for the assistance in resolving this matter
Thank you for the opportunity to respond to Mrs [redacted] concerns regarding account # [redacted] Mrs [redacted] stated she agreed to pay a settlement amount on her account for less than the balance owed According to our records and recorded calls, Mrs [redacted] was offered a settlement amount of $ On February 27, Mrs [redacted] made a payment of $on the account, which did not fulfill the amount of the agreed settlement The account remained opened due to the settlement amount not being fulfilled On June 24, 2015, as a one-time offer and a goodwill gesture we offered Mrs [redacted] the option to pay the remaining $for the original settlement amount offered and Mrs [redacted] agreed As of June 25, 2015, the settlement offer on the account has been approved and the account is in the process of closing Within days of the account closing, Mrs [redacted] will receive a letter confirming the settlement amount has been paid in full and the account will reflect a zero balance Please note, we are obligated to report factual information to the credit bureaus; therefore, we are unable to remove any credit marks earned prior to the settlement agreement and the account will be reported to the three major credit bureaus as charge-off settled less than full balance We value Mrs [redacted] as a customer and apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I would like a credit on my accountI contacted [redacted] and they came out to fix my applianceI also would like my hardwood floors fixed where the dishwasher leaked on them and messed them upThe store manager of the Spartanburg Conns has pictures of where my floors were damagedThe store manager even gave me a replacement line when I went into complain off another dishwasherMy floors were only a few years old and now you cant even walk on them without cutting your foot
Thank you for the opportunity to respond to Mr [redacted] complaintOur records show on 8/22/15, Mrs [redacted] purchased a [redacted] washer and gas dryer both with a 1-year limited manufacturer’s warrantyMrs [redacted] delivery was scheduled on 8/23/15; however due to a hours failure reported on the gas dryer a new unit was delivered and received in good order on 8/25/ After researching Mr***’s complaint we were unable to find where he has contacted our Customer Service or Service Department to report any issues he was experiencing with the new gas dryer since delivery was completed on 8/25/Our records show on 9/16/15, Mrs [redacted] requested to return both the [redacted] washer and dryer because they were unhappy with the units and was required to pay the 15% restocking fee of $Conn’s delivery team picked up the washer and dryer on 9/21/and submitted a credit of $to be applied to Mrs [redacted] accountWe ask to please allow 10-business days for the credit to reflect on Mrs***’s Conn’s account We have included supporting documents with our response If we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs***’s complaint Our records show on 6/13/16, Mrs [redacted] purchased a [redacted] side by side refrigerator with a 24-month Repair Service Agreement Mrs [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under the manufacturer’s warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties Mrs***’s refrigerator was delivered on 6/15/We researched Mrs***’s dispute, and found that she contacted us on 9/10/16; stating the water flow was slow when dispensing The manufacturer dispatched a certified 3rd party provider to assess Mrs***’s refrigerator; during the inspection, the technician found that the filter needed to be replaced Mrs [redacted] disagreed and requested a second opinion On the same service order, a different technician went out assessed Mrs***’s refrigerator and fixed the filter and waterline issue Mrs [redacted] contacted us again on 1/02/17; stating her refrigerator was dispensing slowly A service call was scheduled; during this inspection, the technician found an issue with the waterline at the filter base On1/11/17, the technician, fixed the issue with the waterline and filter base At this time Mrs***’s refrigerator does not meet the qualifications for an exchange Therefore, at this time we are unable to honor Mrs***’s request to exchange her refrigerator Mrs***’s refrigerator has been repaired under the Terms and Conditions of her warranty coverageIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana A [redacted]
New Roman"">Thank you for the opportunity to respond to Mr***’ complaint Our records show on 9/03/15, Mr [redacted] purchased a [redacted] 32” LED TV which came with a limited 1-year manufacturer warranty and a [redacted] player which came with a limited 1-year manufacturer warranty; No additional RSA coverage was purchased through Conn’sMr [redacted] elected to pick up his TV and Blu-ray player from our Houston, TX location store Our customers are given the opportunity to inspect their product prior to leaving the store Once the product has left the store we are unable to determine when the damage may have occurred Mr [redacted] has been contacted and we have come to a mutual agreement to resolve If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at ###-###-#### Kind regards, Kathryn [redacted] Customer Relations
Thank you again for the opportunity to respond to Mrs [redacted] ’s concerns regarding account *** Ms [redacted] accepted the credit of $to close the account This amount included the $for the item plus any applicable tax On September 3, the credit was applied to the account A refund in the amount of $was issued to Ms [redacted] and the account has been closed as of September 14, As stated in our previous response, we are obligated to report factual information to the credit bureaus and are unable to remove the negative credit marks earned on the account due to non-payment We have attached an updated copy of Ms [redacted] ’s payment history for her records that reflects a zero balance on the account We value Mrs [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com We researched Mr [redacted] s complaint and found that his items were scheduled for delivery on 6/19/During delivery the loveseat was received in good order, however; the sofa was refused due to damages were found on the unitOur records show we re-delivered Mr [redacted] a new sofa on 6/20/in good order In regards to Mr [redacted] s account, after further review, we show his purchase did not meet the qualifications to be combined with his previous accountMs [redacted] was contacted by the Regional District Manager regarding their concerns and was offered a refund to the account for the delivery feeConn’s values Mr [redacted] a customer and appreciates him for bringing this matter to our attention to ensure it is addressed We sincerely apologize for any inconvenience Mr [redacted] experienced during this process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have been denied credit when trying to refinance for a home equity loan I closed and paid off other accounts this past Early September this was done in timely fashion without any problems The only account that remains and is very very slow to update still showing I own $since August 14, was the last update...still showing open is Conn's Appliance on all (3) credit bureaus I have spoken to [redacted] , [redacted] and [redacted] They have sent Conn's Appliance a dispute letter to confirm the account is close and paid in full [redacted] has explained to me, Conn's has not replied back in which they would update my credit reportWaiting to day to reflect my report to close on an account already closed is unacceptible I demand my credit report reflect a true representation when I apply for credit Being Denied a Home Equity loan...has occured due my credit report not being accurate [redacted] ***/ Consumer
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He has contacted us several times to have his furniture repaired;We are only willing to replace part of the furniture and not the set; He is requesting a refund for the amount he has paid for the furniture for a yearOur investigation reveals that: We have repaired Mr [redacted] ’s furniture in accordance to the terms and conditions of the FurnitureGard Plan Mr [redacted] has been made aware that only his sofa meets the qualifications for an exchange; andAt this time we are unable to honor Mr [redacted] ’s requestOur records show on 12/16/16, Mr [redacted] purchased the [redacted] Reclining furniture which consists of three pieces (loveseat, sofa, and recliner) and elected to purchase a 36-month Repair Service Agreement Plan We researched Mr [redacted] ’s complaint and found that he has contacted us twice for repairs on his sofa and loveseatOur records show Mr [redacted] ’s first service call was received on 3/25/stating the seams are coming undone on the armrest of the sofa and there is gap in between the console and seat of the loveseatA service appointment was scheduled for 4/14/During the inspection the serviceman found the mechanism on the loveseat is bent and the stitching undone on the sofaThe serviceman report that he was able to re-stitched the arm rest cover on the sofa but notated that a new mechanism was needed for the loveseatOnce we received the new mechanism the serviceman returned and installed the part on 5/50/ We show Mr [redacted] contacted us again on 11/25/stating the armrest on the sofa is falling off and the loveseat has a gap between the consoles and seatA service appointment was scheduled for 12/16/During the inspection the serviceman reported that he was unable to repair the armrest on the sofa but notated parts were needed to complete repairs on the loveseatWe contacted Mr [redacted] and informed him that his sofa was approved for an exchange due to the unit was deemed non-repairableHowever; parts were ordered to complete the repairs on the loveseatOur records show the part arrived on 12/21/and Mr [redacted] was contacted to scheduled installation but he refused further repair therefore; his service order was canceled Although we are unable to honor Mr [redacted] ’s request to receive a refund, he may visit his nearest Conn’s location to initiate the approved exchange on his sofa Conn’s value Mr [redacted] as our customer and appreciates him for bringing this matter to our attention Sincerely, Conn’s Inc
Thank you for the opportunity to respond to Mrs [redacted] ’ complaintWe forwarded Mrs [redacted] complaint to the store and district manager where the purchase was made and was informed that during the initial purchase, she was advised that the ottoman was included with the purchase of her [redacted] chairHowever it was confirmed that Conn’s did not carry the [redacted] ottoman at the time of purchaseDue to the sales error Mrs [redacted] was offered the option to either receive a free ottoman or $creditMrs [redacted] elected to receive the free ottoman which required us to place a special order from the manufacturerOur records show the ottoman became available on9/7/15however; upon pickup Mrs [redacted] stated the ottoman was not the same color as the chair purchasedWe were unable to re-order the ottoman therefore; Mrs [redacted] was given the option the return the chair for a refund or receive $concession to keep the chair without the ottoman We attempted to contact Mrs [redacted] to discuss her concerns, however, we have been unable to reach her Conn’s has agreed to honor her request and credit her account $oppose to receiving the free ottoman We ask that Mrs [redacted] please allow 3-business days for the credit to post If we may be of further assistance, Mrs [redacted] may contact us directly at1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Our records show on8/06/16, Mrs [redacted] purchased a [redacted] high-efficiency washer and gas dryer that came with a limited 1-year manufacturer’s warranty on both units and accessories invoice [redacted] We also show Mrs [redacted] made another purchase on8/14/16on invoice [redacted] this invoice consisted of a [redacted] 65” [redacted] 4K Smart TV that came with a limited 1-year manufacturer’s warranty and a [redacted] French door refrigerator that came with a limited 1-year manufacturer’s warranty Our records indicate Mrs [redacted] changed her mind and cancelled the refrigerator from invoice; once the cancellation was initiated a credit/refund in the amount of $2,was processed We show Mrs [redacted] took advantage of Conn’s Price Guarantee on her [redacted] 65” TV; we show a credit/refund in the amount of $was processed to Mrs [redacted] ’ [redacted] credit card After researching Mrs [redacted] ’ complaint we found there was a [redacted] washer and dryer pair that was on sale however, it was not that same models purchased In efforts to resolve Mrs [redacted] ’ dispute we shopped our competitors and did not find the price lower than what Mrs [redacted] ’ paid for each of the items therefore, we are unable to offer a discount If we be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This information provided by the business is inaccurate information and it shows a reflection of the same customer service that we have been dealing with the whole timeWe have persistently been contacting the store manager, the delivery manager and corporate customer service and have had to constantly repeat our problem and frustration of our dishwasher and just as I mentioned the first thing was a damaged stove we received also, so you should be able to understand our frustration, not to mention the person who responded to this complaint obviously didn't read the full complaintThe inaccurate information starts when the second dishwasher was delivered it was not a NEW dishwasher it was used! it had water in the water line it had water in the inside of the dishwasher and it smelt like mol water on the inside also the blue plastic film wasn't on the front of the stainless steel both of the delivery drivers noticed this as well and I was refusing it and they called their manager at the delivery dept and told me to make sure and tell him everything and they gave me the phone that day August 4th when the 2nd USED dishwasher was delivered that was suppose to be newI told him everything and he told me to keep it and he would handle it and have me a new one delivered by the weekend and that he was very sorry for all of our problems with our stove and dishwasherWell we never heard back from him and that's when all of this mess started I called him back after a few days past and he wasn't there and I talked to Scott and he was going to call Brian and find out and get back with me and he never did so I called back and talked to Clark and Clark put me on hold and called Brian but he wouldn't answer so Clark apologized and me he would find out and he would get us that dishwasher out by that Thursday and that they would call us with a delivery time well guess what that never happened So I called the number on the Conns paper we had a filed a complaint and he told me they would be contacting me and guess what they never have! So I decided I was going to the store and that's when Markus the store manager said he was told we was taken care of and he told me he was going to take care of it and call me by Monday and he never called me back so I gave him till Friday and I went back to the store and he wasn't there and I talked to another manager who said he had to set up a service call and which was not what was suppose to be doneWe received a 2nd USED dishwasher that doesn't work properly to dry our dishes and leaves a horrible odor on all of the dishes and thy are expecting us to pay NEW RETAIL price plus the EXTENDED warranty we purchased even after we contacted the manufacturer our self who clarified that the dishwasher had a defect with the drying option that they were working to correct and that the Jet Dry has nothing to with making the dishwasher dry the dishes! The tech came out and he basically laughed and said these dishwashers were most of his service calls and that we needed to use Jet Dry and he didn't even know about the dishwasher he wanted to know where our manual wasIt was an absolute jokeSO then I went back to the store to see the store manager and Markus was there but he would refuse to come and talk to me and kept sending the salesman out to talk to us and the salesman was so embarrassed by the way we had been treated and had not been taken care ofI refused to leave the store until Markus, the manager came and talked to me himself and in the meantime I called corporate customer service and got a manger and she was just flabbergasted at the way I had been treated with the whole situation and spoke with Markus and then spoke back with me and they were suppose to be getting in touch with Markus's regional manager for him to call me in 3-days well this has been about weeks and of course I haven't heard from anyone and everytime I speak to someone they say 3-days and you never hear from them so this is why I finally filed the Revdex.com complaint because with all of the almost Revdex.com complaints they seem to settle with their customers when they file a Revdex.com complaint in which it should never have to go that far they should take care of their customer before it gets that far especially being a brand new store in [redacted] **.I refuse to pay a 15% restocking fee when I have done everything correctly on my partI have received a USED faulty dishwasher that they expect me to pay full new price for that doesn't properly work and I have persistently done everything on my part to get this taken care of and reported this problem the day it was delivered when both of the delivery guys were in my house and the same guys came to my house both times!It is so sad that a company will take advantage of people like this and just refuse to make things rightMy wife and I both are CUstomer Service managers and work with the public everyday just like I told Markus and this is not how you treat you customers especially a brand new store that just opened!We just want to come in and return this dishwasher and get a different brand that will work properly and dry the dishes and will not be penalized a 15% restocking fee for Conn's lacking of following through to get this taken care of in a timely manner and to be done dealing with this company! Regards, [redacted] ***
Thank you for the opportunity to respond to Mrs***’s complaintWe were unable to locate Mrs***’s account with the information providedWe attempted to contact Mrs [redacted] on 3/22/and 3/23/to discuss her concerns but were unsuccessful and left a voice message to return our callMrs [redacted] may contact us at 1-866-765-for further assistance Kind regards, Dyeisha W [redacted] Customer Relations 1-866-765-
Thank you for the opportunity to respond to [redacted] complaint Our records show on 4/13/14, [redacted] purchased an [redacted] which comes with a limited 1-year manufacturer warranty that expired on 4/13/15; [redacted] also purchased a 25-month Repair Service Agreement w/Accidental Damage for his [redacted] *** [redacted] ’ signed invoice acknowledges at the time of purchase he was provided a copy of the RSA & ACCIDENTAL DAMAGE brochure and that he understood the coverage associated with the product We researched [redacted] ’ complaint and found he contacted us on 8/18/15; stating the [redacted] not functioning properly Based on the problem description we suggested for [redacted] take his [redacted] into service [redacted] ’ [redacted] was received on 8/20/15; the technician inspected the unit and found it had a bad motherboard which was causing the [redacted] to freeze and shutdown Therefore, an exchange request was submitted and approved on 8/21/under the Terms and Conditions of the Repair Service Agreement [redacted] was issued a credit up to the original amount paid which was $to re-select Although, we are unable to honor [redacted] request for an even exchange; as a gesture of goodwill Conn’s is willing to offer [redacted] a $gift card to use towards the new purchase If [redacted] declined to re-select; he may receive a refund in lieu of the exchange under the Terms and Conditions of the Repair Service Agreement or [redacted] may choose to receive a store credit to re-select any (1) item up to $under the Terms and Conditions of the Repair Service Agreement Please be mindful choosing this option will fulfill the warranty and will not be refunded or transferred If we may be of further assistance, [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana A [redacted] Customer Relations 9/6/ Complaint After having a queen mattress and box spring for over years with no problems just old we were visiting this store not there for a mattress but they're having a managers sale on a queen set as is so we decided that the price looked right for the setWe take it home and set it up with our brand new bedding and it's looking really good and comfortableAfter a week my wife developed this rash on her arms and eventually I did tooWe kept trying to figure out what was biting us and this went on for a while until one night I was watching TV in bed and called my wife from downstairs and told her I killed a bug in the bed and we ignored it until it happened again when I saw bugs crawling on the bed and I called her again so that she could see them crawling on the new comforter, so we took all the bedding off and threw it away put clean bedding on and the same thing happens, so we look up bed bugs to see what they looked like and my wife took a picture of what was found in the bed and they were bed bugs so I called customer service and explained what was going on and they told me they didn't cover infestation and that my claim had been resolved via an email so I was to call and see what the resolution was so I did and they told me there was nothing that they could doI was very upset with them and told them I was having to pay for something that I couldn't use mind you I just paid the second payment and have quite a few more to payI also told them that I would continue to pay only because I didn't want to mess up my credit but that I would take the mattress set and leave it at the door and they could dispose of itNow we're forced to put our old set back on our bed so we can sleep back in our bedroom and not in our guest room good thing we had stored it and not disposed of itNo one told me when I bought the set that bed bugs was a possibilityI certainly wouldn't have purchased it had I knownI think it should be against company policies to sell floor models because of this possibilityI have purchased several items from Conns over the years and right now I'm very displeased with this store, customer service and the resolutionThis account will be paid off and closed never to purchase another item from Conns Consumer Business Dialog
Thank you for the opportunity to respond to Mrs***’ complaintOur records show on July 3, 2016, Mrs [redacted] purchased two [redacted] Showcase power recliners and elected to purchase a 36-month FurnitureGard PlanMrs [redacted] delivery was originally scheduled for July 4, 2016however; both units were not available for immediate deliveryOur records show Mrs***’ recliners were delivered and signed acknowledging the items were received in good order on July 18, We spoke to the store manager regarding Mrs***’ complaint and was advised that they offered a delivery concession to her account due to the delivery delayOur records show we processed a credit of $to Mrs***’ [redacted] accountWe have no further records showing that Mrs [redacted] was offered additional compensation regarding her purchaseIf Mrs [redacted] is able to provide supporting documentation, we will be happy to look further into this matter If we may be of further assistance, Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI would hope that someone - anyone- could come to the understanding that if any of Conn’s rationale or "evidence " had come to fruition or made sense then I would OBVIOUSLY not be wasting my time, especially around the holi***s when I am Permanently Disabled on this They are not an honest company and how convenient that they claim to have "closed my account" but I get calls and mailings from them constantly If this needs then be an issue of discrimination based on disability and or s duality then that is fine It's a waste of people's time and money, not ours, to be rude and difficult and NOT DO THEIR JOB I have absolutely NO PROBLEM standing up for myself and my family if we are being taken advantage of and treated rudely which is exactly what has been happening I will also go to the news if needed I am grateful for the Revdex.com because it does sure bring True Colors to the table and I WILL NOT APOLOGIZE for my disability SHAME ON YOU AND EVERYONE who treats disabled folks like myself and their families the way that Conn’s has treated us AgainI have always said that we have no problem doing our part as a customer as long as the business, Conn’s, does their partWHICH THEY HAVE NEVER DONE The news is very quick at spreading the Good Word Happy New Year [redacted] Regards,
Thank you for the opportunity to respond Mr [redacted] ’s complaint regarding a purchase made under Wendi *** Our record show on 2/2/17, Ms*** filled out a Conn’s credit application; due to the credit criteria, the application was declined Ms***’ purchase was made through Acceptance Now; which is a 3rd party financing option Although, Conn’s does not have access to Ms***’ account or credit application we were able to confirm that he purchased a [redacted] plush power recliner with months RSA, a [redacted] cocktail table with months RSA, and a [redacted] electric dryer with months RSA Ms***’ items were delivered on 2/3/as requestedMs [redacted] signed her delivery receipt acknowledging that her products were received in good order and that she thoroughly inspected her merchandise for dama**s for and exchan [redacted] or price concession would not be authorized for dama**s discovered after the delivery As mentioned above Ms***’ products were financed through Acceptance Now; she will need to contact Acceptance Now directly at https://www.acceptancenow.com/RAC-Acceptance-Contact-Us.html or 1-888-672-with any questions or concerns regarding their policiesAt this time we are unable to honor Ms***’ request; Ms***’ purchase was not financed through Conn’sAs stated in Conn’s Return & Exchan [redacted] Policy: No Returns/Exchan**s on – Any item purchased under a third party lease and rent-to-own plan, except for manufacturer’s defectIn regards to Ms***’ RSA cancellation, we have included a Service Agreement Cancellation Request form to have the RSA removedOnce the form is completed Ms [redacted] will need to send in the form to process her request Any refund due will be issued to Acceptance Now If we may be of further assistance, Ms [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Thank you for the opportunity to respond to [redacted] concerns regarding payment processing We are unable to locate an account with the information provided If [redacted] would provide an account number or a telephone number that is associated with the account we will be happy to assist her further Conn’s appreciates [redacted] for bringing her concerns to our attention Thank you, Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on8/24/16, Mrs [redacted] purchased a [redacted] high-efficiency top-load washer and top-load electric dryer with a 24-month Repair Service Agreement on both units Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee Mrs [redacted] elected to have his washer and dryer delivered; which was completed on8/26/ After researching Mrs [redacted] ’s complaint we were unable to find a service call or service order or on file for Mrs [redacted] If service is needed Mrs [redacted] may contact our service department at1-855-266-6349to schedule an appointment Once the unit(s) is assessed and we receive the technician’s service report we will be able to determine what further action is needed Therefore, at this time we are unable to honor Mrs [redacted] ’s request to return or exchange her appliances Please note Mrs [redacted] ’s 30-day time to return or exchange her washer and dryer with the required 15% restocking fee expired on9/26/ If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana A [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for the assistance in resolving this matter
Thank you for the opportunity to respond to Mrs [redacted] concerns regarding account # [redacted] Mrs [redacted] stated she agreed to pay a settlement amount on her account for less than the balance owed According to our records and recorded calls, Mrs [redacted] was offered a settlement amount of $ On February 27, Mrs [redacted] made a payment of $on the account, which did not fulfill the amount of the agreed settlement The account remained opened due to the settlement amount not being fulfilled On June 24, 2015, as a one-time offer and a goodwill gesture we offered Mrs [redacted] the option to pay the remaining $for the original settlement amount offered and Mrs [redacted] agreed As of June 25, 2015, the settlement offer on the account has been approved and the account is in the process of closing Within days of the account closing, Mrs [redacted] will receive a letter confirming the settlement amount has been paid in full and the account will reflect a zero balance Please note, we are obligated to report factual information to the credit bureaus; therefore, we are unable to remove any credit marks earned prior to the settlement agreement and the account will be reported to the three major credit bureaus as charge-off settled less than full balance We value Mrs [redacted] as a customer and apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I would like a credit on my accountI contacted [redacted] and they came out to fix my applianceI also would like my hardwood floors fixed where the dishwasher leaked on them and messed them upThe store manager of the Spartanburg Conns has pictures of where my floors were damagedThe store manager even gave me a replacement line when I went into complain off another dishwasherMy floors were only a few years old and now you cant even walk on them without cutting your foot