[redacted] has been contacted regarding her concerns and we have come to a mutual agreement [redacted] has selected a furniture set that will meet her needs which is scheduled to be delivered on or before 5/5/If I may be of further assistance, [redacted] has been provided a direct person to contact Kind regards, Kathryn J [redacted] Customer Relations Officer
Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she set up a payment through Conn’s webpay service She overpaid her account and would like to know when she will receive her refund According to our records, [redacted] scheduled a payment to pay off her account on August 19, [redacted] had a pending payment for $scheduled to post on August 20, That payment was already pending and was not canceled as a result of her payment scheduled on August 19, When an account has been overpaid, Conn’s must verify that the check has been negotiated by the customer’s financial institution before an overpayment refund can be processed This process can take up to days We ask that [redacted] please allow time for processing If [redacted] has not received her refund check by September 20, 2016, we ask that she contact us so we may track the check Conn’s values [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] complaintWe researched Mrs [redacted] complaint and found that her issue has been addressedOur records show on 9/18/15, we delivered and successfully installed Mrs [redacted] a new dishwasher We have no records indicating MrsThibeaux has contacted us regarding any further issues she is experiencing with her dishwasher since delivery was completedWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 3/12/15, Mrs [redacted] purchased a [redacted] washer and dryer both with a 48-month Repair Service AgreementMrs [redacted] ’s delivery was scheduled on 3/28/15; during installation Conn’s delivery team successfully connect the washer however; they were unable to connect the dryer due to the breaker on the outletMrs [redacted] signed her delivery ticket acknowledging she received her products in good order; no damages were reported at the time of delivery and a photo was taken showing the dryer door was closed properly We researched Mrs [redacted] ’s complaint and found she contacted our service department on 5/25/(approximately months after delivery) stating the door on the dryer is not closing properly, the seal is loose and lint is coming outA service appointment was scheduled on 5/27/15; during inspection the technician found the bottom door where the lint filtered was bent outward which is the cause of the door is not closingMrs [redacted] was advised that the reported damage was not covered under the Terms and Conditions of the manufacturer’s warranty or the RSA Plan Although the damage to Mrs [redacted] ’s dryer does qualify for repairs under the T&C’s of the manufacturer warranty or RSA Plan, Conn’s can offer Mrs [redacted] an estimate to pay out-of-pocket to continue with further repairs regarding this issue We have included supporting documents with our response If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to [redacted] complaint We researched [redacted] complaint and found her invoice was completed in error Our records show the day of the delivery [redacted] received (1) mattress, (2) recliners, footboard, rails, sofa, and (1) box spring in good order; however one mattress was not delivered [redacted] was contacted and informed of the error and advised to come into her local Conn’s to reselect a new mattress As of 11/20/15, [redacted] new mattress is scheduled to be delivered We appreciate [redacted] being this matter to our attention and we sincerely apologize for any inconvenience she experienced during this process.If we may be of further assistance, [redacted] may contact our Customer Service department at 1-877-358-1252Kind regards,Jana Andrews
Thank you for the opportunity to respond to Mr***’s additional commentsMr [redacted] is scheduled for service on 6/12/15; during that time the technician made a full assessment and confirmed both the refrigerator and floors were leveled Mr [redacted] was contacted regarding the service call and his concerns were addressed to his satisfaction If I may be of further assistance, Mr [redacted] may contact me at 1-800-280-ext ***.Kind regards,Kathryn ***
I spoke with Conn's on 11/22/"Akon" and advised him that the wrinkle cycle was still not working and when service technician Mark [redacted] came out on 11/21/he put a new panel on the dryer and when I asked him was the wrinkle cycle fixed he said is that was what I was suppose to fix, you don't know how many calls I have had since I last came out He left "Akon" manager at the Gessner store called me back and said he has requested a service person to come out on 12/01/and he assured me that it would not be Mark [redacted] I took today off (3rd time I took a day off for this issue) and received a call from Mark [redacted] stating that it was nothing he could do with the dryer, I need to call [redacted] I called conn's and was referred to and spoke to Sidney in customer service, I asked for a Manager she put me on hold and I was disconnected.This is the 3rd complaint and the 3rd day I have taken off work My dryer has not worked properly since 10/31/and I have not missed any payments I am requesting a new dryer.hank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on July 27, 2016, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service AgreementWe show Mrs [redacted] items were delivered and received in good order on July 28, We researched Mrs [redacted] ’s service history and found she contacted our service department on October 31, stating the wrinkle cycle on her dryer leaves her clothes wetA service appointment was scheduled for November 3, 2016; during the appointment the technician found parts were needed to complete the repairsOur records show the part s arrived on November 8, and Mrs [redacted] was contacted to schedule repair but we were unable to reach her at the time Mrs [redacted] called back on November 14, and we confirmed her appointment for November 16, Once the technician has installed the new parts we can determine what further actions may be requiredAlthough Mrs [redacted] ’s dryer does not meet the qualifications for an exchange at this time, we will continue with any covered repair needsIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to [redacted] complaintOur records show on 7/4/16, [redacted] purchased a [redacted] which was delivered and received in good order on 7/6/16.We researched [redacted] complaint and found he contacted our service department on 8/9/stating the ice maker only make a little iceA service appointment was scheduled for 8/17/16; during the inspection the technician was unable to find any functional failures with the unit and reported the refrigerator is functioning up to the manufacturer’s specifications.Although [redacted] has exceeded the 30-day time frame to return/exchange his refrigerator, Conn’s has agreed to extend the option to return/exchange the unit with the required 15% restocking fee until 9/12/ [redacted] will need to return the refrigerator to his nearest Conn’s and pay the restocking or he may elect to pay for Conn’s delivery team to pick up the merchandise for an additional $(restocking and delivery fees must be paid prior to returning the merchandise).If we may be of further assistance, [redacted] may contact us at 1-866-765-1513.Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 6/18/15, Mrs [redacted] purchased the [redacted] Reclining living room furniture which consists of three pieces (sofa, loveseat and recliner) and elected to purchase a 48-month FurnitureGard Plan Mrs [redacted] ’s furniture was delivered and received in good order on 6/19/ We researched Mrs [redacted] ’s complaint and found she contacted our service department on 7/1/stating the seams were coming apart on her rocker reclinerA serviced appointment was scheduled for 7/8/15; during the inspection the serviceman found the seam coming undone on the seat cushionA new seat cushion was ordered through the manufacturer however; there was a delay receiving the part from the manufacturerPrior to receiving the part, the serviceman returned to Mrs [redacted] ’s residence on 9/9/and was able to hand sew the seams as a temporary repair until parts became available Mrs [redacted] contacted our service department again on 9/14/stating the seams were coming apart again and losing supportA service appointment was scheduled on 9/18/15; during the assessment the serviceman found the previous stitching coming undoneMrs [redacted] was advised that once the seat cushions arrive from her prior service order; the serviceman would return to install the new partOur records show on 9/30/15; the serviceman return to Mrs [redacted] ’s residence and installed the new seat cushionThe serviceman also notated after installing the part he found the footrest bent and placed an order for a new mechanismOnce we received the part from the manufacturer Mrs [redacted] will be contacted to schedule installation Due to the time taken to obtain the parts needed to repair Mrs [redacted] recliners Conn’s has agreed to exchange them for a new set Mrs [redacted] may contact her nearest Conn’s to schedule delivery We sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of the delay If we may be of further assistance, Mrs [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I was never given option to buy chair but I would never buy another thing bc of deceptive practices....I was told I HAD to purchase there insurance even after I explained to salesman I had insuranceWhy would Inpay additional fee...credit was given bc I complained that I was overcharged which was the truth in was not apart of a price guarantee...they admittedly made mistake and correctedGuarantee Inwas told did not include other stores only if THEY changed price found same set for $cheaper I was never told about additional charge free delivery means freeI would have opted for free TVIf I knew about warranties I would have not cancelled themI purchased the set bc of chair...instead of apologizing they put up lies about an "investigation" whodid they interview the crooked salesman??? I am guilty of not reading invoice but was never given paper invoiceIt was done on a tablet and sent to emailDid not have access to computer til later date I trusted salesmanWhen I cancelled warranties was told I would get copy sent to emailTo date no emailCall that customer service number and my bill was not corrected to reflect credit and I still don't have proofWhoever responded to inquiry was a poor representative of company as was the crooked salesmanI have plenty of room for chair in my home and have purchased a chair from another reputable company that I was completely satisfied withThis company was low budget and I make a point to tell everyone of my horrible experienceI would have respected more if an apology was issuedClassless business with classless employees
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, September 29, 1:AM Subject: Re: Revdex.comI received a phone call from conns they told me that [redacted] approved an exchange for a different refrigerator,the following day I went to conns and picked a refrigerator that was less than the one that I purchased the sales guy told everyone that if I choose one that is less I would loose the difference,and conns previous statement they say that the repair people replaced a gasket and other parts which they did not,what they told me is that those lg refrigerators are known for that door problem,also I contacted them before there return policy time,I don't think I should lose the difference in work hard for my money and why have a return policy if there not going to apply it
Thank you for the opportunity to respond to Mr***’ complaint Our records show that on 2/16/Mr [redacted] purchased a [redacted] French door refrigerator with a 48-month Repair Service Agreement Mr***’ received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties Mr [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policy Mr***’ appliances were delivered on 2/17/as promised.After further review we show that Mr [redacted] first contacted us on 11/15/stating that the refrigerator had an error code Service was scheduled on 12/2/and parts were order on 12/6/to repair the refrigerator; on 1/5/the parts were installed and the repair service was completed On 1/23/Mr [redacted] contacted us once more stating that the refrigeration was not cooling and service was scheduled for 1/26/ Upon inspection it was determined that this type of issue is to be handled by the manufacture [redacted] attempted to repair the product on 2/20/17, however, it could not be repairedAt this time Mr [redacted] has been approved for a replacement; the new product as been selected and was delivered on 2/24/17If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) That once she took the plastic and cardboard off her sofa she noticed a huge tear; 2) she contacted us the same day for service but was informed to call back due to new purchase did not show in system; and 3) she is requesting an exchange Our investigation reveals that: 1) Ms [redacted] signed her pickup slip acknowledging she inspected the items and they were received in good order; 2) Ms [redacted] contacted service to schedule an appointment due to the tear found in the sofaMs [redacted] was informed that her invoice was not showing as completed and would have to call back once the invoice was complete; and 3) Ms [redacted] sofa does not meet the qualifications for an exchange Our records show on 5/21/17, Ms [redacted] purchased two [redacted] sofa’s which comes with a 1-year limited manufacturer’s warranty We reviewed Ms***’s complaint and found that she elected to pickup her items from our Houston, TX warehouse on 5/23/Our records show Ms [redacted] signed her pickup slip acknowledging that her items were inspected and received in good orderAs listed on the signed pickup “Please thoroughly inspect your merchandise for damage prior to loadingAn exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store.” Our records show Ms [redacted] contacted our service department later that day stating one of the sofas had cardboard covering the edge and when she removed it she noticed the unit was damagedOur service representative informed Ms [redacted] that her items were not showing as picked up on her invoice and advised her to contact us back within 24-hours to schedule a service appointmentWe show Ms [redacted] contacted service again on 5/27/to request service on her sofaAn appointment was scheduled for 6/1/During the inspection the serviceman found the fabric was torn on the right bottom corner of the sofaMs [redacted] was contacted that same day by our furniture coordinator and informed that the reported damages are not covered under the Terms and Conditions of the manufacturer’s warranty At this time we are unable to honor Ms***’s request for an exchangeMs [redacted] signed her pickup slip acknowledging that the items were inspected and received in good orderWe are unable to determine when or how damages may have occurred once the items have left the warehouse Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] and [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Ms [redacted] - [redacted] retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] - [redacted] stated in her complaint that: one of her accounts was duplicated in error; she made a payment but it was applied to the duplicate account; she began receiving collection calls due to the payment posting to the duplicate account; and she would like the phone calls to stop and her credit report corrected Our investigation reveals that: one of Ms [redacted] - [redacted] accounts was duplicated in error she made a payment that was applied to account [redacted] instead of [redacted] ; she began receiving collection calls due to the error; and Conn’s has placed a cease communications on the telephone numbers associated with Ms [redacted] - [redacted] accounts and we are working diligently to correct the payment errorOnce the payment error is corrected, the credit marks assessed on account [redacted] due to the error, will be reversedAccording to our records, Ms [redacted] - [redacted] signed a 34-month promissory note and security agreement on November 15, The agreement created account [redacted] Account [redacted] was also opened in error On December 15, Ms [redacted] - [redacted] made a payment in the store in the amount of $The payment was applied to account [redacted] Account [redacted] was closed on December 20, 2016; however, the $payment was not moved to account [redacted] Conn’s is working diligently to resolve the issue and move the payment to account [redacted] Once that payment has been posted any negative credit marks assessed on account [redacted] due to the error will be reversed We ask that Ms [redacted] - [redacted] please allow the credit bureaus 30-days to update their records Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with account [redacted] until the corrections are completed Conn’s values Ms [redacted] - [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter
Thank you for the opportunity to respond to Ms [redacted] ’s complaint Our records indicate that on 1/24/Ms [redacted] purchased a [redacted] ***, [redacted] Glass Table with a limited one year manufacturer’s warranty, a [redacted] [redacted] Java Sofa And Loveseat with a 48-month FurnitureGard Service Agreement, and a [redacted] *** Cebu Wine Sofa And Copper Chair, which included a one year manufacturer’s warranty and a free 32" LED TV totaling $ Ms [redacted] received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties Ms [redacted] also signed his invoice acknowledging that he received a copy of the Return and Exchange policy Ms [redacted] ’s furniture was picked up from location on1/24/ After reviewing Ms [redacted] ’s complaint we show she contacted us on 12/13/stating that her sofa was not repaired; due to having four previous repairs to the sofa Ms [redacted] was granted an exchange under the terms of the warrantyShe contacted Conn’s on 2/1/stating the loveseat was making popping noises and the armrest and leg was broken and the cushions were sunken in Service inspection was scheduled for 2/5/17; upon inspection it was found that the LSF and RSF arms has collapsed and deck frame collapsed and back frame was making popping noisesThe LSF and RSF seat cushion cores sinking and front legs broken Based upon inspection it was determined that the warranty would only cover repairs for legs as other issues are not covered under the terms of the warrantyMs [redacted] contact Conn’s on 3/1/stating the product was not repaired and requested to exchange the loveseat along with the sofa As a gesture of good will we are able to honor her request to exchange her sofa and loveseat, under her warranty, for a different set at the original priceMs [redacted] has until 5/1/to visit her local Conn’s to process her exchangeIf we may be of further assistance, Ms [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Kristal [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) She has contacted us for repairs on her appliances but has not received a resolution; 2) She was scheduled for an appointment, but no one showed up; and 3) She is requesting to exchange or return if the item cannot be serviced on date and time she is available Our investigation reveals that: 1) Ms [redacted] canceled her service appointment prior to the units being inspected; 2) Ms [redacted] was scheduled to have her item diagnosed by a remote technician on 6/15/17; and 3) Ms [redacted] s items do not meet the qualification for exchange/returnWe attempt to schedule appointments to accommodate our customers, however; we cannot guarantee time frames Our records show on 4/29/17, Ms [redacted] purchased a ** washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanMs [redacted] s items were delivered and received in good order on 5/15/ We researched Ms [redacted] s complaint and found on 6/2/she submitted an online request for service on her dryer She submitted a separate request on 6/10/for her washer Ms [redacted] s service appointment was scheduled by the manufacturer for 6/15/to have a remote technician attempt to diagnose the unit by phoneBase on the technician’s report, Ms [redacted] was advised that a home inspection was needed for proper diagnostics However; Ms [redacted] stated that she works seven days a week and the technician was unable to accommodate her specific time frame We reached out to the manufacturer on Ms [redacted] s behalf and was advised that Ms [redacted] requested to cancel her service appointment that was scheduled for 6/24/17, because she had located another provider Our records do not show Ms [redacted] has been in contact with Conns Home Plus Although Ms [redacted] s items do not meet the qualification for an exchange, if she is in need of service she may contact our Service Department at 1-855-266-to schedule an appointment Conn’s values Ms [redacted] as a customer and appreciates her for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, March 18, 6:PM Subject: id# [redacted] *** [redacted] I purchased furniture from Conn's Home plus 5/At the time of purchase I was told I had Interest free for one yearI was told I had to sign a contract w the Interest charges reflected on itI didn't want to sign and I was assured by the salesman that was how they did it at Conn'sNow I want to pay it off before Interest charges hit to find out that I was never given Interest free for one yearI have been getting the run around from one store manager to anotherCustomer service was supposed to submit a form to the coir operate officeI called back days later to find out it was never doneGirl from CS stated that I hung up on her so she didn't know what action I wanted takenWhen the call ended she told me I'll submit the form and I said okay, I will call back in daysThe salesman I dealt with his name is Steven JThe manager I've dealt with is JoseJose told me that it was my fault that I sat down like an adult and signed paperworkAfter I tried to explain his sales person took advantage of me obviouslyCS told me had my purchase been over they may have been able to help meWell my items were over $until they screwed up the initial deliver by Steven jThe salesman ordering me the wrong box springSo they removed $off my total These seem to be common practices from what I've read on different review sitesThey really need to be stoppedI guess from everyone I talk to says there's nothing I can doSo this company can act like [redacted] and steal from unsuspecting ppl all day long [redacted] And from the Revdex.com I get a question asking for the contract w no Interest chargesOf which I don't have because Steven J was so nice to explain that wasn't how they did it at Conn'sThe reason being because if you don't pay the total due Interest charges start so they need to have the contract signed w Interest charges just in case [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, THIS FURNITURE IS NOT AS DESCRIBED BY SELLER, IF IT WAS I WOULD BE CONTENT WITH THEIR RESPONSETHEY ARE ADVERTISING A DIFFERENT PRODUCT FROM WHAT THEY HAVE DELIVEREDTHE "OLE BAIT AND SWITCH CON"HERE IS TOP GRAIN LEATHER SEWED ON THE INSIDE OF THE BACK BETWEEN THE SEATS ON THE RIGHT SIDE OF THE SOFA, BUT BLENDED EVERY WHERE ELSE EXCEPT FOR A BOTTOM OF THE RIGHT SIDE SEAT OF THE SOFALOVE SEAT AND RECLINER ARE ALL BLENDED MATERIALWHY DOESN'T CONN SEND ONE OF THEIR TECHNICIANS TO EXAMINE THIS INFERIOR PRODUCT OR ARE THEY BEING TRUE TO THEIR NAME "CONN"? Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Tell us why here...Thank you for the opportunity to respond to Mr [redacted] ’s complaintWe researched Mr [redacted] ’s complaint and found that he was contacted by the district manager regarding his concerns and his issue has been addressedWe sincerely apologize for any inconvenience Mr [redacted] experienced during this processIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards,Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 3/03/16, Mrs [redacted] purchased a [redacted] 55” LED TV with a 25-month Repair Service Agreement w/Accidental Damage, a [redacted] 75” LED TV with a 49-month Repair Service Agreement w/Accidental Damage, and a Milestone XL Full Motion TV Mount Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee Our records show Mrs [redacted] elected to pick up her [redacted] 55” and TV mount from our Arizona location #on3/03/and 3/04/After researching Mrs [redacted] ’s complaint we found at the time of purchase she was advised the [redacted] 75” LED TV was on back order and was expected to arrive within 1-weeks After further research we found Mrs [redacted] ’s TV became available on 3/22/ Once the unit became available; Mrs [redacted] advised the store she did not have transportation to retrieve the TV Mrs [redacted] 's television was delivered to her residence as a gesture of goodwill Mrs [redacted] received her TV on 3/22/in good order We sincerely apologize to Mrs [redacted] for any inconvenience she experienced during this matter If we may be of further assistance, Mrs [redacted] may contact Customer Service Department at 1-877-358-Kind regards, Jana [redacted]
[redacted] has been contacted regarding her concerns and we have come to a mutual agreement [redacted] has selected a furniture set that will meet her needs which is scheduled to be delivered on or before 5/5/If I may be of further assistance, [redacted] has been provided a direct person to contact Kind regards, Kathryn J [redacted] Customer Relations Officer
Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she set up a payment through Conn’s webpay service She overpaid her account and would like to know when she will receive her refund According to our records, [redacted] scheduled a payment to pay off her account on August 19, [redacted] had a pending payment for $scheduled to post on August 20, That payment was already pending and was not canceled as a result of her payment scheduled on August 19, When an account has been overpaid, Conn’s must verify that the check has been negotiated by the customer’s financial institution before an overpayment refund can be processed This process can take up to days We ask that [redacted] please allow time for processing If [redacted] has not received her refund check by September 20, 2016, we ask that she contact us so we may track the check Conn’s values [redacted] as a customer and appreciates her for bringing her concerns to our attention Thank you, Cheryle S [redacted]
Thank you for the opportunity to respond to Mrs [redacted] complaintWe researched Mrs [redacted] complaint and found that her issue has been addressedOur records show on 9/18/15, we delivered and successfully installed Mrs [redacted] a new dishwasher We have no records indicating MrsThibeaux has contacted us regarding any further issues she is experiencing with her dishwasher since delivery was completedWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 3/12/15, Mrs [redacted] purchased a [redacted] washer and dryer both with a 48-month Repair Service AgreementMrs [redacted] ’s delivery was scheduled on 3/28/15; during installation Conn’s delivery team successfully connect the washer however; they were unable to connect the dryer due to the breaker on the outletMrs [redacted] signed her delivery ticket acknowledging she received her products in good order; no damages were reported at the time of delivery and a photo was taken showing the dryer door was closed properly We researched Mrs [redacted] ’s complaint and found she contacted our service department on 5/25/(approximately months after delivery) stating the door on the dryer is not closing properly, the seal is loose and lint is coming outA service appointment was scheduled on 5/27/15; during inspection the technician found the bottom door where the lint filtered was bent outward which is the cause of the door is not closingMrs [redacted] was advised that the reported damage was not covered under the Terms and Conditions of the manufacturer’s warranty or the RSA Plan Although the damage to Mrs [redacted] ’s dryer does qualify for repairs under the T&C’s of the manufacturer warranty or RSA Plan, Conn’s can offer Mrs [redacted] an estimate to pay out-of-pocket to continue with further repairs regarding this issue We have included supporting documents with our response If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to [redacted] complaint We researched [redacted] complaint and found her invoice was completed in error Our records show the day of the delivery [redacted] received (1) mattress, (2) recliners, footboard, rails, sofa, and (1) box spring in good order; however one mattress was not delivered [redacted] was contacted and informed of the error and advised to come into her local Conn’s to reselect a new mattress As of 11/20/15, [redacted] new mattress is scheduled to be delivered We appreciate [redacted] being this matter to our attention and we sincerely apologize for any inconvenience she experienced during this process.If we may be of further assistance, [redacted] may contact our Customer Service department at 1-877-358-1252Kind regards,Jana Andrews
Thank you for the opportunity to respond to Mr***’s additional commentsMr [redacted] is scheduled for service on 6/12/15; during that time the technician made a full assessment and confirmed both the refrigerator and floors were leveled Mr [redacted] was contacted regarding the service call and his concerns were addressed to his satisfaction If I may be of further assistance, Mr [redacted] may contact me at 1-800-280-ext ***.Kind regards,Kathryn ***
I spoke with Conn's on 11/22/"Akon" and advised him that the wrinkle cycle was still not working and when service technician Mark [redacted] came out on 11/21/he put a new panel on the dryer and when I asked him was the wrinkle cycle fixed he said is that was what I was suppose to fix, you don't know how many calls I have had since I last came out He left "Akon" manager at the Gessner store called me back and said he has requested a service person to come out on 12/01/and he assured me that it would not be Mark [redacted] I took today off (3rd time I took a day off for this issue) and received a call from Mark [redacted] stating that it was nothing he could do with the dryer, I need to call [redacted] I called conn's and was referred to and spoke to Sidney in customer service, I asked for a Manager she put me on hold and I was disconnected.This is the 3rd complaint and the 3rd day I have taken off work My dryer has not worked properly since 10/31/and I have not missed any payments I am requesting a new dryer.hank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on July 27, 2016, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service AgreementWe show Mrs [redacted] items were delivered and received in good order on July 28, We researched Mrs [redacted] ’s service history and found she contacted our service department on October 31, stating the wrinkle cycle on her dryer leaves her clothes wetA service appointment was scheduled for November 3, 2016; during the appointment the technician found parts were needed to complete the repairsOur records show the part s arrived on November 8, and Mrs [redacted] was contacted to schedule repair but we were unable to reach her at the time Mrs [redacted] called back on November 14, and we confirmed her appointment for November 16, Once the technician has installed the new parts we can determine what further actions may be requiredAlthough Mrs [redacted] ’s dryer does not meet the qualifications for an exchange at this time, we will continue with any covered repair needsIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to [redacted] complaintOur records show on 7/4/16, [redacted] purchased a [redacted] which was delivered and received in good order on 7/6/16.We researched [redacted] complaint and found he contacted our service department on 8/9/stating the ice maker only make a little iceA service appointment was scheduled for 8/17/16; during the inspection the technician was unable to find any functional failures with the unit and reported the refrigerator is functioning up to the manufacturer’s specifications.Although [redacted] has exceeded the 30-day time frame to return/exchange his refrigerator, Conn’s has agreed to extend the option to return/exchange the unit with the required 15% restocking fee until 9/12/ [redacted] will need to return the refrigerator to his nearest Conn’s and pay the restocking or he may elect to pay for Conn’s delivery team to pick up the merchandise for an additional $(restocking and delivery fees must be paid prior to returning the merchandise).If we may be of further assistance, [redacted] may contact us at 1-866-765-1513.Kind regards, Dyeisha W [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 6/18/15, Mrs [redacted] purchased the [redacted] Reclining living room furniture which consists of three pieces (sofa, loveseat and recliner) and elected to purchase a 48-month FurnitureGard Plan Mrs [redacted] ’s furniture was delivered and received in good order on 6/19/ We researched Mrs [redacted] ’s complaint and found she contacted our service department on 7/1/stating the seams were coming apart on her rocker reclinerA serviced appointment was scheduled for 7/8/15; during the inspection the serviceman found the seam coming undone on the seat cushionA new seat cushion was ordered through the manufacturer however; there was a delay receiving the part from the manufacturerPrior to receiving the part, the serviceman returned to Mrs [redacted] ’s residence on 9/9/and was able to hand sew the seams as a temporary repair until parts became available Mrs [redacted] contacted our service department again on 9/14/stating the seams were coming apart again and losing supportA service appointment was scheduled on 9/18/15; during the assessment the serviceman found the previous stitching coming undoneMrs [redacted] was advised that once the seat cushions arrive from her prior service order; the serviceman would return to install the new partOur records show on 9/30/15; the serviceman return to Mrs [redacted] ’s residence and installed the new seat cushionThe serviceman also notated after installing the part he found the footrest bent and placed an order for a new mechanismOnce we received the part from the manufacturer Mrs [redacted] will be contacted to schedule installation Due to the time taken to obtain the parts needed to repair Mrs [redacted] recliners Conn’s has agreed to exchange them for a new set Mrs [redacted] may contact her nearest Conn’s to schedule delivery We sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of the delay If we may be of further assistance, Mrs [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I was never given option to buy chair but I would never buy another thing bc of deceptive practices....I was told I HAD to purchase there insurance even after I explained to salesman I had insuranceWhy would Inpay additional fee...credit was given bc I complained that I was overcharged which was the truth in was not apart of a price guarantee...they admittedly made mistake and correctedGuarantee Inwas told did not include other stores only if THEY changed price found same set for $cheaper I was never told about additional charge free delivery means freeI would have opted for free TVIf I knew about warranties I would have not cancelled themI purchased the set bc of chair...instead of apologizing they put up lies about an "investigation" whodid they interview the crooked salesman??? I am guilty of not reading invoice but was never given paper invoiceIt was done on a tablet and sent to emailDid not have access to computer til later date I trusted salesmanWhen I cancelled warranties was told I would get copy sent to emailTo date no emailCall that customer service number and my bill was not corrected to reflect credit and I still don't have proofWhoever responded to inquiry was a poor representative of company as was the crooked salesmanI have plenty of room for chair in my home and have purchased a chair from another reputable company that I was completely satisfied withThis company was low budget and I make a point to tell everyone of my horrible experienceI would have respected more if an apology was issuedClassless business with classless employees
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, September 29, 1:AM Subject: Re: Revdex.comI received a phone call from conns they told me that [redacted] approved an exchange for a different refrigerator,the following day I went to conns and picked a refrigerator that was less than the one that I purchased the sales guy told everyone that if I choose one that is less I would loose the difference,and conns previous statement they say that the repair people replaced a gasket and other parts which they did not,what they told me is that those lg refrigerators are known for that door problem,also I contacted them before there return policy time,I don't think I should lose the difference in work hard for my money and why have a return policy if there not going to apply it
Thank you for the opportunity to respond to Mr***’ complaint Our records show that on 2/16/Mr [redacted] purchased a [redacted] French door refrigerator with a 48-month Repair Service Agreement Mr***’ received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties Mr [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policy Mr***’ appliances were delivered on 2/17/as promised.After further review we show that Mr [redacted] first contacted us on 11/15/stating that the refrigerator had an error code Service was scheduled on 12/2/and parts were order on 12/6/to repair the refrigerator; on 1/5/the parts were installed and the repair service was completed On 1/23/Mr [redacted] contacted us once more stating that the refrigeration was not cooling and service was scheduled for 1/26/ Upon inspection it was determined that this type of issue is to be handled by the manufacture [redacted] attempted to repair the product on 2/20/17, however, it could not be repairedAt this time Mr [redacted] has been approved for a replacement; the new product as been selected and was delivered on 2/24/17If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kristal [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) That once she took the plastic and cardboard off her sofa she noticed a huge tear; 2) she contacted us the same day for service but was informed to call back due to new purchase did not show in system; and 3) she is requesting an exchange Our investigation reveals that: 1) Ms [redacted] signed her pickup slip acknowledging she inspected the items and they were received in good order; 2) Ms [redacted] contacted service to schedule an appointment due to the tear found in the sofaMs [redacted] was informed that her invoice was not showing as completed and would have to call back once the invoice was complete; and 3) Ms [redacted] sofa does not meet the qualifications for an exchange Our records show on 5/21/17, Ms [redacted] purchased two [redacted] sofa’s which comes with a 1-year limited manufacturer’s warranty We reviewed Ms***’s complaint and found that she elected to pickup her items from our Houston, TX warehouse on 5/23/Our records show Ms [redacted] signed her pickup slip acknowledging that her items were inspected and received in good orderAs listed on the signed pickup “Please thoroughly inspect your merchandise for damage prior to loadingAn exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store.” Our records show Ms [redacted] contacted our service department later that day stating one of the sofas had cardboard covering the edge and when she removed it she noticed the unit was damagedOur service representative informed Ms [redacted] that her items were not showing as picked up on her invoice and advised her to contact us back within 24-hours to schedule a service appointmentWe show Ms [redacted] contacted service again on 5/27/to request service on her sofaAn appointment was scheduled for 6/1/During the inspection the serviceman found the fabric was torn on the right bottom corner of the sofaMs [redacted] was contacted that same day by our furniture coordinator and informed that the reported damages are not covered under the Terms and Conditions of the manufacturer’s warranty At this time we are unable to honor Ms***’s request for an exchangeMs [redacted] signed her pickup slip acknowledging that the items were inspected and received in good orderWe are unable to determine when or how damages may have occurred once the items have left the warehouse Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] and [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Ms [redacted] - [redacted] retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] - [redacted] stated in her complaint that: one of her accounts was duplicated in error; she made a payment but it was applied to the duplicate account; she began receiving collection calls due to the payment posting to the duplicate account; and she would like the phone calls to stop and her credit report corrected Our investigation reveals that: one of Ms [redacted] - [redacted] accounts was duplicated in error she made a payment that was applied to account [redacted] instead of [redacted] ; she began receiving collection calls due to the error; and Conn’s has placed a cease communications on the telephone numbers associated with Ms [redacted] - [redacted] accounts and we are working diligently to correct the payment errorOnce the payment error is corrected, the credit marks assessed on account [redacted] due to the error, will be reversedAccording to our records, Ms [redacted] - [redacted] signed a 34-month promissory note and security agreement on November 15, The agreement created account [redacted] Account [redacted] was also opened in error On December 15, Ms [redacted] - [redacted] made a payment in the store in the amount of $The payment was applied to account [redacted] Account [redacted] was closed on December 20, 2016; however, the $payment was not moved to account [redacted] Conn’s is working diligently to resolve the issue and move the payment to account [redacted] Once that payment has been posted any negative credit marks assessed on account [redacted] due to the error will be reversed We ask that Ms [redacted] - [redacted] please allow the credit bureaus 30-days to update their records Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with account [redacted] until the corrections are completed Conn’s values Ms [redacted] - [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter
Thank you for the opportunity to respond to Ms [redacted] ’s complaint Our records indicate that on 1/24/Ms [redacted] purchased a [redacted] ***, [redacted] Glass Table with a limited one year manufacturer’s warranty, a [redacted] [redacted] Java Sofa And Loveseat with a 48-month FurnitureGard Service Agreement, and a [redacted] *** Cebu Wine Sofa And Copper Chair, which included a one year manufacturer’s warranty and a free 32" LED TV totaling $ Ms [redacted] received a copy of the Return and Exchange Policy at the time of purchase Our Return and Exchange Policy states: No returns or exchanges on furniture If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties Ms [redacted] also signed his invoice acknowledging that he received a copy of the Return and Exchange policy Ms [redacted] ’s furniture was picked up from location on1/24/ After reviewing Ms [redacted] ’s complaint we show she contacted us on 12/13/stating that her sofa was not repaired; due to having four previous repairs to the sofa Ms [redacted] was granted an exchange under the terms of the warrantyShe contacted Conn’s on 2/1/stating the loveseat was making popping noises and the armrest and leg was broken and the cushions were sunken in Service inspection was scheduled for 2/5/17; upon inspection it was found that the LSF and RSF arms has collapsed and deck frame collapsed and back frame was making popping noisesThe LSF and RSF seat cushion cores sinking and front legs broken Based upon inspection it was determined that the warranty would only cover repairs for legs as other issues are not covered under the terms of the warrantyMs [redacted] contact Conn’s on 3/1/stating the product was not repaired and requested to exchange the loveseat along with the sofa As a gesture of good will we are able to honor her request to exchange her sofa and loveseat, under her warranty, for a different set at the original priceMs [redacted] has until 5/1/to visit her local Conn’s to process her exchangeIf we may be of further assistance, Ms [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Kristal [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) She has contacted us for repairs on her appliances but has not received a resolution; 2) She was scheduled for an appointment, but no one showed up; and 3) She is requesting to exchange or return if the item cannot be serviced on date and time she is available Our investigation reveals that: 1) Ms [redacted] canceled her service appointment prior to the units being inspected; 2) Ms [redacted] was scheduled to have her item diagnosed by a remote technician on 6/15/17; and 3) Ms [redacted] s items do not meet the qualification for exchange/returnWe attempt to schedule appointments to accommodate our customers, however; we cannot guarantee time frames Our records show on 4/29/17, Ms [redacted] purchased a ** washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanMs [redacted] s items were delivered and received in good order on 5/15/ We researched Ms [redacted] s complaint and found on 6/2/she submitted an online request for service on her dryer She submitted a separate request on 6/10/for her washer Ms [redacted] s service appointment was scheduled by the manufacturer for 6/15/to have a remote technician attempt to diagnose the unit by phoneBase on the technician’s report, Ms [redacted] was advised that a home inspection was needed for proper diagnostics However; Ms [redacted] stated that she works seven days a week and the technician was unable to accommodate her specific time frame We reached out to the manufacturer on Ms [redacted] s behalf and was advised that Ms [redacted] requested to cancel her service appointment that was scheduled for 6/24/17, because she had located another provider Our records do not show Ms [redacted] has been in contact with Conns Home Plus Although Ms [redacted] s items do not meet the qualification for an exchange, if she is in need of service she may contact our Service Department at 1-855-266-to schedule an appointment Conn’s values Ms [redacted] as a customer and appreciates her for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, March 18, 6:PM Subject: id# [redacted] *** [redacted] I purchased furniture from Conn's Home plus 5/At the time of purchase I was told I had Interest free for one yearI was told I had to sign a contract w the Interest charges reflected on itI didn't want to sign and I was assured by the salesman that was how they did it at Conn'sNow I want to pay it off before Interest charges hit to find out that I was never given Interest free for one yearI have been getting the run around from one store manager to anotherCustomer service was supposed to submit a form to the coir operate officeI called back days later to find out it was never doneGirl from CS stated that I hung up on her so she didn't know what action I wanted takenWhen the call ended she told me I'll submit the form and I said okay, I will call back in daysThe salesman I dealt with his name is Steven JThe manager I've dealt with is JoseJose told me that it was my fault that I sat down like an adult and signed paperworkAfter I tried to explain his sales person took advantage of me obviouslyCS told me had my purchase been over they may have been able to help meWell my items were over $until they screwed up the initial deliver by Steven jThe salesman ordering me the wrong box springSo they removed $off my total These seem to be common practices from what I've read on different review sitesThey really need to be stoppedI guess from everyone I talk to says there's nothing I can doSo this company can act like [redacted] and steal from unsuspecting ppl all day long [redacted] And from the Revdex.com I get a question asking for the contract w no Interest chargesOf which I don't have because Steven J was so nice to explain that wasn't how they did it at Conn'sThe reason being because if you don't pay the total due Interest charges start so they need to have the contract signed w Interest charges just in case [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, THIS FURNITURE IS NOT AS DESCRIBED BY SELLER, IF IT WAS I WOULD BE CONTENT WITH THEIR RESPONSETHEY ARE ADVERTISING A DIFFERENT PRODUCT FROM WHAT THEY HAVE DELIVEREDTHE "OLE BAIT AND SWITCH CON"HERE IS TOP GRAIN LEATHER SEWED ON THE INSIDE OF THE BACK BETWEEN THE SEATS ON THE RIGHT SIDE OF THE SOFA, BUT BLENDED EVERY WHERE ELSE EXCEPT FOR A BOTTOM OF THE RIGHT SIDE SEAT OF THE SOFALOVE SEAT AND RECLINER ARE ALL BLENDED MATERIALWHY DOESN'T CONN SEND ONE OF THEIR TECHNICIANS TO EXAMINE THIS INFERIOR PRODUCT OR ARE THEY BEING TRUE TO THEIR NAME "CONN"? Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Tell us why here...Thank you for the opportunity to respond to Mr [redacted] ’s complaintWe researched Mr [redacted] ’s complaint and found that he was contacted by the district manager regarding his concerns and his issue has been addressedWe sincerely apologize for any inconvenience Mr [redacted] experienced during this processIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards,Dyeisha [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 3/03/16, Mrs [redacted] purchased a [redacted] 55” LED TV with a 25-month Repair Service Agreement w/Accidental Damage, a [redacted] 75” LED TV with a 49-month Repair Service Agreement w/Accidental Damage, and a Milestone XL Full Motion TV Mount Mrs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee Our records show Mrs [redacted] elected to pick up her [redacted] 55” and TV mount from our Arizona location #on3/03/and 3/04/After researching Mrs [redacted] ’s complaint we found at the time of purchase she was advised the [redacted] 75” LED TV was on back order and was expected to arrive within 1-weeks After further research we found Mrs [redacted] ’s TV became available on 3/22/ Once the unit became available; Mrs [redacted] advised the store she did not have transportation to retrieve the TV Mrs [redacted] 's television was delivered to her residence as a gesture of goodwill Mrs [redacted] received her TV on 3/22/in good order We sincerely apologize to Mrs [redacted] for any inconvenience she experienced during this matter If we may be of further assistance, Mrs [redacted] may contact Customer Service Department at 1-877-358-Kind regards, Jana [redacted]