ADT Security Services

I moved to a new home and I was unable to cancel the service due to the year contractSo they told me I could move the service at the same monthly rate and deal that I originally got at my prior home (much larger than our new home by at least square feet) so when they sent the tech to our new residence they said it would be required to start another year contract ! And wanted to charge me per window -the total cost with Windows and activation was over $plus another contractI paid less than half of this in *** for a much larger home and why would I want to start a contract a new? When I called and asked to speak to a manager they offered absolutely NOTHING They do not care about anything when you move and do not make the process easy by any meansMy mother had the exact same thing happen to herI'm so disappointed that a company this big could offer me nothing The company is great unless u ever move to a new locationBe aware of that and of the lengthy contr

I have been a customer of ADT for years I have been very disappointed in their customer service and alarm response over the last year My system is not working properly and I have had technicians out multiple times with no success resulting in alarms ADT just continues to send out new technicians with no problem solution In addition a recent alarm resulted in ADT calling the police despite being told not to call the police and a failure to contact the "contact" persons on their list after no answer on the second call Finally, they hold you hostage with their contracts...in order to terminate service I would have to buy out the contractmonths at over $ I do plan to terminate the plan next year and would recommend anyone using this company think twice about it....the company has grown too large, lacks sufficient training of staff (including addressing disabilities such as hearing), and fails to follow their own procedures

ADT is not friendly to long-time customers When you are a new customer, they are happy to have you then when you have equipment problems (mine hasn't worked properly for years), they can't guarantee they will be able to fix it or even give an estimate of how much it will cost without paying a service fee They knew what the problem was and it wasn't a mystery how much window sensors cost (for them) it shouldn't have been that difficult to get an answer on why something has been malfunctioning They just want to send someone out to test and ensure everything is working - well this is exactly what they did in the beginning and it has never worked correctly
Originally I was going to stay with them because it was easier (already had everything installed) and upgrade to home automation with my current system But, after talking to the sales person, they couldn't guarantee they would be able to fix the problems I was having with my window sensors or give me an idea of the cost So, when I called to cancel the upgrade, they told me they couldn't refund my entire amount because a payment would be coming out soon and I would receive the difference after the payment came out Then I decided, why am I even with them, paying for a system that hasn't worked in years? So I cancelled everything and was told I would receive the entire amount Well, guess what, I didn't receive the entire amount, they still took out a payment, even though the agent promised me he had cancelled all payments and removed a payment source when he canceled my service
So, now I don't even know if they did cancel my service since it will take a MONTH to get a confirmation letter
Super dissatisfied and nobody offered to make things right about fixing my system until I told them I was cancelling service - only thing they care about
Oh, now after an hour on chat, they are telling me I need to talk with someone else I hate ADT and will never use them again! If this does not get resolved, I will be filing an official complaint

ADT falsely advertised a promotion and failed to offer a compatible package for me as a currebt custoner of years
On March 27, I contacted ADT because of a flyer that I had received in the mail offering a deal of $month payment with the purchase of Alarm Monitoring servicesThe flyer stated that the customer would receive a free security system at no cost for parts and activation and all for $installation fee and the purchase of Alarm Monitoring servicesThe flyer continued to offer free bonus offers of $Visa gift card, free wireless remote control, door window sensors, and free digital camera
Since I am currently a customer of ADT for a little over years now, I thought maybe they would not offer me this promotional flyer they promoted, but that they would offer me at least a compatible offer in order to stay as a customer since I am no longer under contract and that I could leave at any time for another company
So without mentioning any names, when

Activity was detected at the residence by another source and ADT's server was down during this processUnable to check the cameras do to this
Purchased an alarm system with cameras in November from ADTOn June 16, 2016, another security system in place alerted us their was suspicious activity occurring at the residenceWe tried to check the ADT Camera's at the residence but kept getting kicked out of the systemAfter eight attempts we contacted ADT and was told that the server was down but they has no alarm sounding on the residenceWe told them we were aware of that but needed to view our camera's to see what was occurringThey repeated again the server was down and nothing could be doneRealizing that a crime was possibly in progress, we contacted the police ourselves and advised them of what was occurringThey responded right away and with the help of witnesses, was able to catch subjects running from the residenceAlthough entry was not gain to the residence damag

Representatives have conflicting billing information, lie about doing things and make unauthorized charges
March 13th I was informed that due to a past due balance, I would automatically be charged the full $balance instead of the monthly amount of $54~March 14th, I make a payment of $of the $balanceI called the company to remove myself from autopay since calling is the only way to do soOn Mar 31st, I was still automatically charged $162.10, the remainder of the past due balanceOn April 3rd, I called to cancel my services and to get a refund credit for the unauthorized amount taken from my cardThey said they would start the refund process, it would take 3-business days and that I would be charged a cancellation fee for cancellingI asked for documentation to support their claimThe email I received from them as proof showed a contract start date of 11/14/which would be well out of a year contract rangeI went through the cancellation process

Received Collection letter from *** *** *** regarding a balance of they say is due to ADT Security SystemsBalance was paid in full every month through auto payThirty day written notice was given to ADT for cancelation of services to monitor property at ** *** *** *** ** XXXXXMonitoring system was turned off by ADT Deed In lieu to home were traded to bank because of husband39s death forcing move from property thus the need to cancel ADT security system with the day written notice
Product_Or_Service: Security System
Account_Number: XXXXXXX

recently I had my services move to another address And still am waiting for a refund
Recently I had my services moved to another addressI was supposed to receive a refund and have it refunded back to my bank account with in to business days My services were installed on 4/28/that's when the refund was supposed to be issuedI did not receive my refund yet today is 5/15/between 4/28/and 5/15/I called them times and every time I called no one gave me the same answerI called today to see were my refund was and they told me that they sent out a check on Friday 5/12/to a address that I don't receive mail atAfter being told that the money was going to be eletronicly debited back to my account they told me they cant do that they have to send out a checkIf I owed ADT money I would get charged with late feesI want my refund and I want months of free service for all the problems they have caused

Customer service took advantage of my elderly father by having him sign a year contract instead of a year as discussed on the phone with me
I activated my ADT services while I was fixing up (and for a short period of time residing at) a rental property to sellI inquired with customer service regarding the short duration of my need for servicesSince I was a previous customer they agreed to give me a year contract instead of the year contractI was not able to be at the property the day services were to be activated because I was out of town on businessMy elderly father was able to meet the tech at the property to let them inThe customer service representative told me that my father would have to sign and provide payment; I would later be able to change it to charge my account upon my returnHe said my father would have to provide the first payment since he would be the one at the property that dayWhen I called to change the payment method, it was not explain

I was told that it would be $down payment and $a month for system.Installers shows up and asks for additional $to install system
on 6/13/I called ADT and spoke to *** who told me that it would be $down payment and $a month for home securityI agreed and he charged my *** *** for roughly $He set up a time for the installer (***) to come out between 8am-12pm the next dayWhen*** arrived the first thing he wanted to do was go over the contractHe had me esign some document then he told me it would be $odd dollars to do the installationI told him there must be a mistake and called ADT main numberSupervisor *** *** XXX-XXX-XXXX told me because I didnt want to have my credit checked I would have to pay the $odd dollars for the systemI told her that was not my agreement with *** her representativeOllie told me bypassing * credit check would be no problemShe told me that he lied to me and it would be a good o

12/02/- To whom it may concern, an ADT technician was at my house on Friday, 12/02/to replace a Key Fob
The service was for a key fob - Of note, when I called initially about the key fob the customer service representative debated with me for over minutes about a replacementAs stated the technician was at my home on Friday, 12/02/to replace key fob, the technician did go into my locked box (not sure why)I don't have to use my landline to often, but I will say that it was working prior to his visit on Friday I went to use the landline on Sunday, 12/04/and the phone line is inoperable (there is a dial tone but the signal isn't connecting)I called ADT and Rose, the supervisor tested my alarm, which initially she did not receive a signal from the landline or the back up cell towerShe called back minutes later and said they finally received a signal # I am concerned with the initial representative call and the lack of customer service# The key f

I have not had active service (my choice) to ADT'S cellular monitoring centers since the end of I have since then received several letters confi
confirming this because I still have the old 2G network system so it can not work and is inactive, the letter also states that my service is no longer active and will be cancelledADT however continued to bill me for jan, and feb, knowing that they aren't able to assist in anyway possible without a updated cellular systemI eventually called them at XXXXXXXXXXX and asked them why I was not cancelled by now and why am I being charged for a service that they are unable to provide, I immediately told the representative that I would like to cancel effective immediately and that I am no longer obligated to pay since my contract has been up for years now, I told her that feb would be tolerated but nothing else and she said "ok just let me transfer you to another department"the other female representative was told the same thing as the f

I only gave a one star rating because I could not leave zeroThis is the WORST company I have ever come in contact withThe customer service is a JOKEThe service is a JOKENothing worked properlyThey are now charging us over $to cancel a service that literally did not workWe canceled anyway in hopes that we can dispute that ridiculous charge and, lo and behold, we were charged AGAIN for another month of service when we do not even live at that location anymoreWhen trying to call to talk to a representative, she HUNG UP ON USHow is this company in business? I am beside myself with angerI want to reach out to as many people as possible to tell them to run as far as they can in the opposite direction as this companyDo not waste your time or money on this companyThey will *** you of your money and hang up on you while trying to communicate your frustration with their lack of a properly working service

Customer service on the account has been horrendous...loss of legal paperwork FAXed to ADT allowing a party being evicted to change pass codes at the premises which put me at risk of physical harm, and disregarding emails with POA, confirmed FAX information and sale of property documents attached sent to a supervisor (Karen *** trying to close the account on February 8, when the property was sold And now continued phone calls regarding charges accumulating on an account which was paid thru February 16, 2016, and closed on February 8, both via phone and email.Phone calls to ADT result in being disconnected when asking for a supervisor in over half of the attempts...and I have made over phone calls on this account because of the numerous problems with extremely long wait times and being disconnected the majority of the timeThere was even a statement that it didn't matter to them because they would just send it to collections Today I was on hold for minutes and

We never agreed to service with ADTThey signed us up for service without our knowledge, after our contract with a different company endedWe never were asked if we wanted serviceWe never agreed to serviceThen the billing began and despite repeated phone calls to ADT where the customer service rep agrees to terminate the service and is told that we never requested it, they continue to bill and threaten collections and credit bureau reportingThey continue to harass us and may even be harming our credit
Product_Or_Service: none purchased and none requested
Order_Number: none
Account_Number: XXXXXXXX

Breach of contract on the part of A.D.TPoor installation of equipment via a defunct 3rd party, improper house design for A.D.Tto ensure their servicesMultiple A.D.Ttechnicians serviced to house, citing house isn't designed to fit A.D.Tservice coverage.Bad window readers, windows not sufficiently protected, original contractual agreement not being fulfilledFlorida Lemon Law will be invokedLegal action has startedCurrently system is offline, your A.D.Ttechnician couldn't keep times of arrival as promised for two days in a row
Product_Or_Service: Home Security System
Account_Number: XXX XXth ** ** ***

recently I had my services move to another address And still am waiting for a refund
Recently I had my services moved to another addressI was supposed to receive a refund and have it refunded back to my bank account with in to business days My services were installed on 4/28/that's when the refund was supposed to be issuedI did not receive my refund yet today is 5/15/between 4/28/and 5/15/I called them times and every time I called no one gave me the same answerI called today to see were my refund was and they told me that they sent out a check on Friday 5/12/to a address that I don't receive mail atAfter being told that the money was going to be eletronicly debited back to my account they told me they cant do that they have to send out a checkIf I owed ADT money I would get charged with late feesI want my refund and I want months of free service for all the problems they have caused

We are being build for install and service fees when service was not installed
ADT came out Feb 10th to discuss a home security system We we were not sure we wanted a system but if we did, we stated that we wanted the wired special for $ We had no time that day for the install so we asked the ADT person to leave All the ADT sales guy cared about was getting in trouble with his company Service was not installed but equipment was left at our house No contract was signed and no agreement for install or service was signed We saw on our credit card that the company billed us so we called soon after Feb 10th and were told by LaQuisha ID XXXXX that we would be credited back for everything with ADT and the account was cancelled On Feb 24th we spoke with Dana at *** and Cierra the Accounts Services manager and were told we would be credited the $install fee plus the monthly service fees incurred We were told that we would be credited back for everything charged

Cancellation Issue of ADT Security Services
I have been with ADT since 2010- My account Number is XXXXXXX and I originally signed a year agreement with them and that contract expired On 2014, I had an installer come in and also work on the keypad and sensors since the alarm was not working properly I let ADT know that I wanted to be on a month to month contract I called several times throughout and that the alarm was not working properly and they assured me that everything was fine on their end on March 2016, I called to let them know that I sold my home and the alarm never worked properly anyway and that I wanted to cancel the contract and they assured me on several occasions that I was on a month to month contract and there would be no fees I asked them if they could email me something in writing and they said they were unable to do this I let them know that I want to be certain that it would be a balance because I would have the new owners reimburse me f

Cancelled service continued to have payments deducted from checking account
In May I called ADT to cancel my service When asked why I stated I was having financial difficulty The Representative offered months continued service for free since I was a ling time customer I advised the Representative that I would like to be contacted by mail at the end of the free service to advice them if I wanted to reinstate my account I also advised I want to terminate the auto pay from my checking account I was not contacted further by ADT after that call Last month while doing my taxes I noticed that ADT continued to deduct payments from my checking account after I requested the auto pay terminated I called ADT 1/22/to advise I had cancelled my account and terminated the auto pay I requested the payments deducted without my permission to be refunded to me The Representative placed me on hold and after minutes the call dropped Since I had already gave my reason for