ADT Security Services

DO NOY BUY ANY SERVICE OR MERCHANDISE FROM THESE CROOKS!! YOU WILL REGRET YOUR PURCHASE minute after they leave your house following your install!!!! This business is not honest and does not have any integrity!! We called for several months regarding a faulty alarmNo one came to the residence to fix itI also called the installer to come back to fix itNo one would fix it!! The alarm just kept going off because of the wind blowingI would not use this alarm system nor anyone associated with themAll they want is your moneyI spent dollars for the install and after they run your credit card you can not get any service on your alarm.they always have excuses or do not showThey also play little tricks like oh "you didn't call in but your husband did" so that doesn't count on the number of times your household requested service!! DO NOT USE THIS ALARM COMPANY OR HAVE THIS ALARM INSTALLED ON ANY PROPERTY THAT YOU HAVE!! You will start to regret your purchase minute after they install your alarm and they leave your property Please contact meWe need to do a class action against this business!

The equipment does not workIt randomly disarms itself and goes off when there is no threatSmoke alarm is also defective
This is a terrible companyA year and two months ago, we signed up for their serviceIt was the biggest mistake we madeThey gave us faulty equipment and expect us to pay for a technician to come and fix itFrom day one, the alarm randomly disarms itself and goes offThis has resulted in a fine from the city that we had to payAll because of their faulty equipmentA few weeks ago, our second floor smoke detector stopped workingAgain, they want us to pay for someone to come fix their crappy equipmentWe have been paying for a service that isn't even being providedSo tonight, I called to cancelI talked to a "manager" who was so rude and told us we would have to pay a $cancellation feeThey broke this contract long before we ever didWe will be going to the courthouse to sue if this fee isn't waivedSave yourself the stress and find a reliable c

Equipment promised in contract never installedTalked to corporate about contract nullification but they never responded to our issue
In July of I signed a three year contract with ADT for home protectionOn the original contract it was stated that we should have had the capability to use our cellphones to arm and disarm the houseThe equipment to do this was never installed and we never received any new equipment for our home yet continued to pay about $per monthI called in July of to discuss the issue and was promised a credit on my account because the equipment was never installedI never received the credit and continued to call back to correct the issueEach time I called there was no record of my previous callsI contacted ADT on 8/4/to notify them that our family is moving and to see what our options wereI discussed my displeasure with never having received our equipment or our credit and asked if we could transfer service to our new address without s

I signed up with ADT in I sold my house in and asked to move my services to a new locationI got a house built so I spent months with a family memberDuring that months I was charged for the service even though I wasn't using itThey will not refund me the money or apply it to the new accountNow that I have the service set up in a new house, they want me to sign another month contract because they say that I am "starting over" in a new homeHowever, I was consistently charged for the service for over a yearThey can either apply the money that I spent to this new account OR they can shorten the contract the give me grace for the time that I've already been a customerMaking it mandatory for me to sign another month contract is absolutely ridiculous
Product_Or_Service: ADT Security System

I recently filed a complaint against Safe Home Control, Inc because my home security system broke and I couldn't get a tech out to fix it The case number to my last complaint is XXXXXXXXI did not respond to Revdex.com concerning the outcome of this matter because we were still trying to settle itI tried to come to an agreement with the billing department but we were unable to resolve the issueI was then told I had to contact someone by the name of Tony *** I have left messages for him to call me back over the last three weeks but I have not heard from him
Product_Or_Service: Home security alarm

Breach of contract on the part of A.D.TPoor installation of equipment via a defunct 3rd party, improper house design for A.D.Tto ensure their servicesMultiple A.D.Ttechnicians serviced to house, citing house isn't designed to fit A.D.Tservice coverage.Bad window readers, windows not sufficiently protected, original contractual agreement not being fulfilledFlorida Lemon Law will be invokedLegal action has startedCurrently system is offline, your A.D.Ttechnician couldn't keep times of arrival as promised for two days in a row
Product_Or_Service: Home Security System
Account_Number: XXX XXth ** ** ***

After cancelling my service with ADT, the organization is trying to collect monies due to early termination of contract
On June 13th, 2016, ADT came out to transfer & install their security equipment into my new house This was a transfer from my previous house in Flower Mound During my conversation with the ADT installation tech, I was informed that not only were the motion detectors I purchased from ADT not designed for pets, they were installed upside down at my previous home to disguise this erroneous sale so they would not pick up the pets After asking the tech to please leave, I immediately called ADT and cancelled my service, with the understanding that I would not ask for a refund and ADT would withdraw their contract terms I have since received a bill for for contract termination I have spoken with a supervisor today, who has indicated that ADT has no record of this conversation that took place on June 13th

I was offered free months of service via telephone to sign contract when reviewed contract not listed
UXXXXXXXXX account numberRuben *** offered me two free months of serviceI signed the contractServices began on 7/19/There is no mention of free months of service and when I called ADT ASAP I was told that they cannot honor it because it is not an offer they makeMr*** is not returning my callsI am now locked into a service lease for three years with a company that lied to get me to sign the contract

I have not had active service (my choice) to ADT'S cellular monitoring centers since the end of I have since then received several letters confi
confirming this because I still have the old 2G network system so it can not work and is inactive, the letter also states that my service is no longer active and will be cancelledADT however continued to bill me for jan, and feb, knowing that they aren't able to assist in anyway possible without a updated cellular systemI eventually called them at XXXXXXXXXXX and asked them why I was not cancelled by now and why am I being charged for a service that they are unable to provide, I immediately told the representative that I would like to cancel effective immediately and that I am no longer obligated to pay since my contract has been up for years now, I told her that feb would be tolerated but nothing else and she said "ok just let me transfer you to another department"the other female representative was told the same thing as the f

SERVICE ADDRESS *** ** *** *** ** XXXXX
I PAY THE CANCELLATION FEE DUPLICATE, AND ASK ADT TO REFUND ME ONE PAYMENT, NO ONE REFUND
I cancelled the ADT service on March, and the cancellation fee is &
I made my payment below:
4/13/payment ( ADT received )
4/25/dispute ( I got the refund )
5/13/I called my bank to adjust the 4/payment to ADT, and $back to ADT showed in my statement
4/30/2016-6/9-2016, ADT keeps calling that they did not receive the adjust amount, and said that they will send my case to collection center, I have to made anther payment below:
6/9/payment $
my bank told me that since the 5/payment was an adjust payment, ADT needs to call their bank to receive it, but I contacted ADT so many times,even faxed the prove to show that I made duplicate payment, they just keep saying that they did not receive, or they already refund to me (4/25/2016), and never call the bank to look for my mon

ADT and their *** ** office did not install and did not monitor smoke and heat detectors as per my contract with them
I bought security system from ADT *** office) in 7/for main house *** *** *** *** *** *** ** XXXXX) and guest house *** *** *** *** *** ** XXXXX) including fire monitoring according to the contract and the certificates and I paid all dues and been paying the bills regularly including fire monitoringI recently realized by calling ADT that that there is no fire monitoring and called main corporation who reviewed the contract and agreed that I should have fire monitoring and they referred the issue back to the Torrance office who sent a tech *** 7/30/to the house who found that there are no ADT smoke and heat detectors as contracted and referred me to his service manager (MrRudy *** phone (XXX)XXXXXXX and despite sending him multiple emails and leaving voice mails the issue remains unresolved and t

My last ADT bill has erroneous charges on it and I cannot get a supervisor/manager to return my calls to explain the charges
On July 27, 2016, an ADT technician (RThomas) came to my house to fix a signal problem that stemmed from changing my phone service The alarm still sounded, but I received no call back from the monitoring center MrThomas was here for approxmin and installed a line seizure device I was given a customer copy of the service ticket (job #XXXXXXXX) with a Total Service Call Price of $ That was broken down by $(cost to come out), $(billable increment) and a $trip fee charge Also in the Service Request/Special Instructions box, MrThomas wrote "Cust to be billed min labor & trip fee (one)." When I received my bill, it showed $for Service Call and a $trip fee chargeI called several times to speak to a manager for an explanation, but instead spoke to representatives from billing, sales, and customer service - neit

I only gave a one star rating because I could not leave zeroThis is the WORST company I have ever come in contact withThe customer service is a JOKEThe service is a JOKENothing worked properlyThey are now charging us over $to cancel a service that literally did not workWe canceled anyway in hopes that we can dispute that ridiculous charge and, lo and behold, we were charged AGAIN for another month of service when we do not even live at that location anymoreWhen trying to call to talk to a representative, she HUNG UP ON USHow is this company in business? I am beside myself with angerI want to reach out to as many people as possible to tell them to run as far as they can in the opposite direction as this companyDo not waste your time or money on this companyThey will *** you of your money and hang up on you while trying to communicate your frustration with their lack of a properly working service

Equipment not workingService callsDamage to wiring and equipmentPoor workmanshipEquipment still not workingContacted manager no response
Had ADT system installed
-They did a really bad wiring job Left of the web cams in my bathroom plugged in didn't bother to set the up in a permanent place didn't set up a user name and password for outdoor cams
-out of outdoor camera night lenses weren't working
-Put a hole in my wall and just left it when they couldn't run the wire threw
-Called Tom *** a few times after it was installed with no response
*Requested a service call to fix the wiring and outdoor cameras
-ADT guy came out said it was too big of a job would have to come back
-Another appointment, same service call guys came back and fixed it after confirming everything was fine we realized how tightly the were pulled and obstructed under the steps The box ended up having to sit under my computer monitor After they left we did a full walk

We have been without full security for almost a year nowThere was to be a fix that ADT has yet to correct and has been uncooperative
Around July ADTs DVR / Pulse service failedA technician came out to *** the problem and determined a plug to their DVR/ Pulse system had failedThey were to order a new part which was no longer being made, so they were unsure that we would be able to have an easy fixIf they could not order or find the part, they were going to replace the entire pulse systemWe have been waiting for an answer since that time and have been 85% less secure since the failed plugADT has been contacted on many different occasions all being very frustrating with staff repeating the same speach and non-answersEvery phone call has not been under a minute wait and there has never been resolveWe have received months of acct credit on 10/19/15,from Kurt who was the only help thus far;this was temporary fix to payment that was made for non-servicePhone ca

ADT is not friendly to long-time customers When you are a new customer, they are happy to have you then when you have equipment problems (mine hasn't worked properly for years), they can't guarantee they will be able to fix it or even give an estimate of how much it will cost without paying a service fee They knew what the problem was and it wasn't a mystery how much window sensors cost (for them) it shouldn't have been that difficult to get an answer on why something has been malfunctioning They just want to send someone out to test and ensure everything is working - well this is exactly what they did in the beginning and it has never worked correctly
Originally I was going to stay with them because it was easier (already had everything installed) and upgrade to home automation with my current system But, after talking to the sales person, they couldn't guarantee they would be able to fix the problems I was having with my window sensors or give me an idea of the cost So, when I called to cancel the upgrade, they told me they couldn't refund my entire amount because a payment would be coming out soon and I would receive the difference after the payment came out Then I decided, why am I even with them, paying for a system that hasn't worked in years? So I cancelled everything and was told I would receive the entire amount Well, guess what, I didn't receive the entire amount, they still took out a payment, even though the agent promised me he had cancelled all payments and removed a payment source when he canceled my service
So, now I don't even know if they did cancel my service since it will take a MONTH to get a confirmation letter
Super dissatisfied and nobody offered to make things right about fixing my system until I told them I was cancelling service - only thing they care about
Oh, now after an hour on chat, they are telling me I need to talk with someone else I hate ADT and will never use them again! If this does not get resolved, I will be filing an official complaint

CONTACTED ADT TO CANCEL AND WAS TOLD BY REPRESENTATIVES THAT MY ACCOUNT HAD BEEN CANCELED I THEN ASKED WHY AM I BEING BILLED??
I HAVE BEEN AN ADT CUSTOMER FOR MANY YEARS AND AFTER NOT USING THE SYSTEM FOR AWHILE I DECIDED IT MADE NO SENSE TO CONTINUE TO PAY SO I CONTACTED THEM AT XXX-XXX-XXXX TO CANCELI WAS TOLD BY THE FIRST REP NAMED WESLEY THAT I HAD NO ACCOUNT WITH ADT AND THAT IT HAD BEEN CANCELED SOMETIME BACK I ASKED HIM THEN WHY AM I RECEIVING A BILL HE PUT ME ON HOLD FOR MINUTES AND CAME BACK AND SAID HE FOUND THE ACCOUNT AND THAT HE WOULD NEED TO XFER ME TO A DIFFERENT DEPT TO COMPLETE THE CANCELLATION PROCESS AFTER ANOTHER MINUTE HOLD A FEMALE REP CAME ON THE LINE AND TOLD ME A SECOND TIME THAT I DO NOT OR MUST HAVE ALREADY CANCELLED MY ACCOUNT WITH ADT I ASKED THEN WHY AM I RECEIVING A BILL AND WHERE HAS ALL MY MONEY BEEN GOING TO ALL THESE YEARS??? SHE COULDNT GIVE ME AN INTELLIGIBLE RESPONSE BUT STATES I NEED TO PAY THE ON MY BILL FOR SERVI

So far, we have really enjoyed the servicesExcellent technicians and reps that will work with you to find the best deal for your needsIf something goes wrong, I can call them up and they will try to troubleshoot while on the phone; if it cannot be fixed, they will send someone out
We experienced a burglary (rental property), and they rushed to install so our child could feel safeWhen we moved, they again scheduled for a quick install of cameras
The people we met with were wonderful as well as their technicians over the phone

I switched from a smaller security company to ADT which is a well known companyI have regretted from the startIt takes them far too long to call me once my alarm goes offI have intentionally set my alarm and EACH time it has been 3-minutesToday on 4-16-I was informed by ADT representative who finally called me back minutes following my alarm that due to the high volume of calls it *** take longerThat alone is frightening to think if I am away from home that a burglar would have an extended period before I am called to say yes send the policeI was also informed by a Rep on another occasion that ADT contract with other companiesIf that is the case why go with the name of they aren't doing the workI can't wait until my contract is over I will NEVER use this company againSuch poor service

Deceptive practices from the beginningDo not do business with ADTAfter receiving a pamphlet in the mail saying 19.99$ for the first months, and regular price thereafter for two more years I called ADT sales departmentAfter a tedious questioning - on my part - I was transferred to the manager who assured me that I would get the 19.99$ a month for the fist months, then 38.99$ plus tax for the next two year, a 99$ installation fee with a 100$ gift cardThe manager was pressuring to have a technician come the next for installationI told him that I just wanted to have someone do an estimate of what could be done and at what price before I'd commit to anything in a contractThen after the evaluation and agreed upon details of a contract I would have ADT install their equipment and start their service at the end of the monthThe manager agreedI agreed to have the technician do an estimate two days laterThe day the technician came, he had equipment in hand ready to installI had to remind him of my phone call with the sales manager and that I wanted to make sure that I would get what ADT claimed they could provide in the publicity before any work could be startedThe technician applied pressure sales tacticsI had him finally admit that he was pushed by ADT to do itTheir tactics are called "educating the customers of the FtKnox security protection options"I understood the man had to do his job; I listen but stuck to my guns; 19.99$ first months with 38.99$ a months thereafterThe technician spent most of the hours long "installation" over the phone with his manager followed by business deal conversations with me telling me that he (the technician) would personally give me a good dealI insisted that I did not want a good deal from him, but just what I was told over the phone two days priorMake the story short, I signed a contract for 19.95$ for the first months followed by 48.99$ a months for two more years due to some incompatibility in technology And the contract would have to start right away and not at the end of the month as I initially agreed over the phone
Then I received the first bill - conveniently sent after the day try-out period - from ADT87$not the 19.95$ plus tax a month I had signed for on the little tablet the technician had me signI quickly realized through ADT "customer" service that I had to call a third party company - Defender Security - I had dealt withAt no time was I told by the technician that he was from Defender Security; on the contrary, he told me he had been working for ADT for over one yearOver the phone with the defender Security consultant, she told me that whatever I signed the day of the installation was not a contract but a mere Order Summary and that the contract stated differentlyDespite explaining to her that I had clearly signed for a 19.95$ for months followed by 48.99$ for months with 99$ installation fee with 100$ gift card (to compensate for installation) as seen in the Order Summary, she found a obscure reason to invalidate the agreement ADT had me sign with themTo make the story short I felt like being in the movie Idiocracy having to explain that water is good for plants while hearing someone else tell me that Brando was great because it had electrolytesthe conversation lead to being informed that the day try-out period was over and that I would have to pay 75% of the amount of the year contract to get out of the criminal contract
In conclusion, this dealing with ADT was misleading - to say the least -from the beginning to the end; pressure tactics called "educating the customer", the technician telling you that he is going to "do me a favor" to make sure you get what you were told over the phone by a sales manager, to simply criminal billing practice billing higher terms than previously agreed upon
I was prompted to have to give a star in order to leave the commentI put one star although ADT deserves none