ADT Security Services

The ADT secured home was remodeledThe entire security system was removed by the contractor in March and sold for scrap metal in AprilThe service was cancelledI received an email in December the system was still communicating with ADTI got a letter, Jan 19, threatening fines my unpaid bill was being sent to collectionADT is the new AOL, impossible to get rid of

I gave the ADT rep a check for $as a deposit ADT used the routing number and account # off the check and withdrew $from my account
Paul *** from the *** *** ADT office in *** *** called me to see if wanted to reactivate my current security system I told him that I would if I could sign a paper contract and be billed monthly by paper bills by way of the USPS I told him that I wanted to pay by check; not by direct debit or EFT He told me that he could do all the above and so he came out on 3/8/ I signed a contract with him The contract had the area filled out that says "To send me a bill" He said that he needed $as a deposit I gave him a check for $ We planned to do the installation on 3/15/ Between the day I signed and the 15th, I called Brian and asked if I could add keypads to the order He said yes and that it would cost $ He never said that he would need half of that $as a deposit I kept wondering why he

Contract Conceiling Breakdown of Charges
I have signed a contract with ADT on August 15, I recently realized that ADT were charging me for Quality Service Plan as part of the Security Monthly Fees without providing breakdown of the charges What ADT have done was conceiling the breakdown of the different charges Only on August 8, when I realized during a phone call with an ADT representative that the Quality Service Plan was separate charge of $which is lumped into the Monthly Service Fee, I have requested to cancel such a service
When I talked to ADT on August 18, 2016, Mr John *** ADT Corporate Customer Relations Advocat, his only argument was that I have signed a contract which includes the Qaulity Service Plan within the $Monthly Service Fee, and refused to offer me refund for the charges I have incurred on the Quality Service Plan
I have major reservations on the argument provide by ADT The $indicated in the Contract (Section 2) is for

I was a customer of ADT for over seven years, never a contract with themthen when I call them to cancel my servicesthen I get a bill saying I owe them $in some change, to cancel my contract.what contract', I ask, they say I have a six year contract with themah no, I saidAdt says yes days ago you called the office and agreed to a six yrcontractnooooya adt says we have your signaturenooo again, I say,adt says well we have you on recordingok, I called to cancel my services, and this recording you speak off , I would love to hear, and have a copy of myselflong story short phone calls, dispute letters sent fax, mail, email, Facebook, my credit card disputed, there charges all, $and odd change, then $19.in changethen the big one $dollar bill for cancelling a contract I never had, didnt ask for, just the oppositethis is how they treat a customer of long years and all the problems with the systemwhat a bad experiencenow reporting to Revdex.comI'll get m

scheduled appointments in which the company asks that homeowners are present days of taking time of from workWe have a big hole in the wallTorn wallpaper in the foyerWe have not received the certificate for our insurance companyNor the fob that they forgot to leaveIn addition we where told we would receive $visa cardsWhen we called to set this in motionWe where told by the distribution company they did not have any paperworkTo our dismay we have contacted *** and *** here in MTWith no resolveHorrible costly experiencePlease read this and evaluate other optionsWe would not want anyone to experience what we have!!!

First of all, all I wanted was a price, and I was put on the phone with a outsourced company called RED VENTURE which I did not even find out about till later The rep out and out lied to me on the phone quoting me a price of a month The price turned out to be $ Everything he told me was a lie I have called numerous people and they will not re listen to the recorded phone log, they will not make this right Plus they expect me to pay a restocking fee for merchandise I told them not to even bother shipping

The Pulse app hasn't worked for almost monthsCustomer servioce has refused to do anything to helpI have ask numerous times to cancell the servic
I have ask numerous times to cancel the serviceThey are still billing me

months of waiting for a refund
I had a transfer of service with ADTThey have continued to take the payment electronically from my bank account for the old address since August I have contacted the company several times, with four people saying either the refund check was mailed or electronically sent back to my accountTo this date I have not received a refund by any meansAs of today they have taken another $from my accountThis brings the total of $taken for an account that was closed

ADT has been unable to resolve a cellular communication with our panel and has refused to assist in stopping the "Beep" coming from the panel They advise to unplug the system and just leave the cord sitting there along with taking off the front panel to unplug the battery They are unwilling to help and I would not recommend this monitoring company to anyone

Rude sales rep almost didnt sign for service, month guarantee advertisement is scamDealt with cancellation department thing went south form there
Bought new home, called ADT for serviceSales rep was rude and felt bothered I was few minutes after the hourDealt with sales rep manager and he asked me to try to the serviceI decided to try understanding their was a month guaranteeCalled to cancel the service and no one was able to help or answer questions as said a scheduled cancellation specialist will call me
Waited days and I get the call this rep was rude pretened to care why I was cancelling and right after I explained hung up and answer no questionsCalled back to speak to manager and phone hung up
Called again and spoke to Craig in corporate customer service who was just as rude as the rest of the team and I start getting heated as Craig is interrupting and antagonizing me through out the conversation with rude remarks, knowing I am already upset
I stoppe

No ADT anymore!!! It is not because of security service, it is because the way ADT charge me! Their payment charging and adjustment is super ridiculous!
When I stop service, they do not provide me a refund automaticallyThey need customer to ask for the money!!! if I don't pay attention to my bill, it seems they will never give me the money back! I request the refund today since I just realize there is no check mailed to me after I requested to stop service for months& they told me I will receive my refund in Decsince there is days hold& 7-business days for processing! How can a company do business like this!!! Super Super terrible!!!
In addition, after I request the refund, I checked my part bill history, I am surprised that I have a invoice charge for Oct 2018, since my service was stopped in Sep I don't understand how ADT did the adjustment, since on the final invoice of Sep, they already charged me for the earlier termination fee I though it is the final invoice and they should refund me whatever shows on that minus balance
Then I questioned them and they said the refund amount is correctThe ADT answer is that they didn't charge me for the Oct, If ADT didn't charge me why it shows an invoice for the whole month of Oct which I don't have any service with them and refund me based on the final balance due of this Oct invoice balance? After I insisting them to go into it, they are saying the adjust credit in Sep contains the charge for Oct, that's why they didn't charge me for Oct I am not exactly sure whether this is correct or not! since from the way they did, it do looks like they charge me for the Oct service! I don't think I will choose ADT anymoreIt is a terrible experience with the billing issue It is the first time, I saw a company stopped the service without providing the refund automatically & billing history record keeps on shows invoice for the non-service month and still insisting everything is correct! I just do hope I will get my refund on the amount ADT said now without loosing more money on that unbelievable invoices!

ADT got me for a extra $on installation more than quoted, They failed to file permit with city and I got robbed and they could not dispatch police
ADT got me for a extra $on installation more than quoted, They failed to file permit with city and I got robbed and they could not dispatch police because of the permit that was not filled and I got tools stolenMy business closed down and I had to cancel the service early and they said if the new tenant uses ADT I would not get charged the cancelation feeI was not told the new tenant did not end up using the service and without ADT calling me or sending me a letter they sent it to collectionsI called them to talk about how they did not give me the service I paid for in the beginning and Asked if they could waive the early cancelation fee because they dropped the ball and after a hour each time I called (times) they say they will have their manager call me back and never do call me back but I still get collection calls and le

IF THERE is any less than star I would have given that, asked for me to pay for the cancelled services which on there end could not find any fault for it

ADT should not have an A+ rating w/ Revdex.com w/ a 76% customer satisfaction! Their management is unresponsive to problems in the field with installation & billingResponded to ad for $27.99/ mth for wireless security protection, plus equipment charges, all charged to my credit cardWhen I got credit card bill days later, monthly charges had almost doubled to $/mth
Called Corporate Office & told them to pick up equipment & cancel agreement since it was NOT in accordance to my understandingBegan getting harassing phone calls 2-times a day threatening to trash my credit if I didn't pay & offered no cancellation plan, saying equipment, which I have disconnected & offered to return it to them if they don't come to pick it up, belongs to me
Fortunately, my credit card reversed the bogus charges & entered fiasco into dispute
ADT is guilty of bait & switch and scammingNo company with 25% of deals that turn sour( quoted from rep with ADT) should ever enjoy a BOGUS rating of A+!!!
Revdex.com should be ashamed to over-rate a company practicing these types of actions,
since it lowers the integrity and dependability of accreditation!

no service
In November of 2017, I switched my landline to a cell-line but maintained the same number AT&T did not inform me that I had to notify ADT of the switch More importantly, ADT never called to ask if there was a problem since I learned later that they knew they were not receiving a signal from our residenceEarly in 2018, I noticed that the system was acting odd, so I called the service number The representative ran several tests with lots of beeping and told me she could not get a signal on the front door After about thirty minutes, she asked me if I had changed my phone number I said no, but that I had switched to cell service She then transferred me to another person because she said I needed to add a device to my ADT service and that would incur an additional monthly fee The woman who was to set up the appointment to add the device was CLUELESS First she told me that someone would come the next day and that the cost would be over $ Then she said, no a

Went with ADT because of all the positive feedback we hardWorst decision, it's been nothing but a headache since we've had it installedFirst the guy who installed it did something wrong so adt had someone else come out to fix itThen we had weeks, yes FIVEWhere the alarm would go off in the middle of the night every night for minutesAnd every night id call and they would ask me to read the error and say it'll be fixed by tomorrowFinally after me calling every time for weeks straight they sent someone outGuy came out to fix the issueLeft my system worse than when he got thereNever reset up our cameraAdt sent another technician out the next dayHe fixed the system and had us up and running, but little did we know it was temporaryNow we've gone just over weeks without our system working properlyOur pulse logins do not work they say we're not active on pulse, yet ADT takes our $a month for the system that we can't even use!!! Called and they said they would send someone out on the 4th of JulyI kind of chuckled like someone would come out in a holidayI waited and waited between 8-no one cameI even sat in our front yardThe next morning when I went to leave there was a note saying they had come between XX-XXXXam I'd love to know where this imaginary person came to and how they got around me sitting outside by my door! Then I called again and the representative said she'd have someone call me backWaited a week no callWent online to get help, another week no oneFinally my husband, who never called got an email saying to call to schedule a maintenance service to see about our systemSo now we've paid for about months of service that we haven't been able to use activelyDO NOT GO WITH ADT, BEWARE THEY DONT WANT TO HELP RESOLVE ISSUESTHEY DONT COME WHEN THEY SAY THEY ARE& THE TECHNICIANS HAVE NO IDEA IF THEYRE COMING OR GOINGPs I'm writing this as my alarm goes off in the middle of night as it's back to doing because it has no radio signal

I have contacted ADT numerous times to speak to a mgrregarding my acctand no one has called me back and they sent my acct to collections
Again, I have contacted ADT for months on numerous occasions to speak to a manager to resolve my issue & and I have yet to speak to a mgrto resolve my issue ADT has sent my acct to collections without resolve and many requests to speak to a manager The reps for ADT are rude and unprofessional I need my issue resolved ASAPI have been a customer of ADT for many years with a lot of money spent on surveillance cameras and my security system as a whole and I will never go back or recommend these crooks

An activation fee that I was told was waived was taken from my checking account without permission refund still not posted to my account
The activation fee that I was told was going to be waived was taken from my checking account when I called and spoke to the seemingly incompetent billing department about it I was transferred to the sales department to deal with a billing issueSales transferred me back to the billing department when told of the issue the lady apologized and said that the refund would be posted in 3-daysToday is days out so I called ADT, the guy who answered the phone in the billing department after he finished letting me talk said that refund takes 7-days told him that's not what I was told and I wanted to speak to someone over him, he immediately said no one was available told him I was going to wait he said he would put a request in for someone to call me back told him that wasn't good enough he asked what was told him to get someoneHe put me on hold

My mother was an ADT customer for many years and she passed away in Feb We left the system on in her home until it was sold in October We have been trying unsuccessfully to have the system turned off ever since then When my brother or I call, we first talk to a person in one department who then tells us we have to talk to a person in another departmentSometimes we get through to the other department and sometimes they don't pick up and the person in the first department says they will make a note of our call We've sent them the two pieces of documentation they initially requested three times, however, they keep stating they've never gotten it Either this is the most incompetent business ever or they are experts at giving the customer the runaround Without a doubt the worst customer service I've ever experienced

Equipment not workingService callsDamage to wiring and equipmentPoor workmanshipEquipment still not workingContacted manager no response
Had ADT system installed
-They did a really bad wiring job Left of the web cams in my bathroom plugged in didn't bother to set the up in a permanent place didn't set up a user name and password for outdoor cams
-out of outdoor camera night lenses weren't working
-Put a hole in my wall and just left it when they couldn't run the wire threw
-Called Tom *** a few times after it was installed with no response
*Requested a service call to fix the wiring and outdoor cameras
-ADT guy came out said it was too big of a job would have to come back
-Another appointment, same service call guys came back and fixed it after confirming everything was fine we realized how tightly the were pulled and obstructed under the steps The box ended up having to sit under my computer monitor After they left we did a full walk