ADT Security Services

Rude sales rep almost didnt sign for service, month guarantee advertisement is scamDealt with cancellation department thing went south form there
Bought new home, called ADT for serviceSales rep was rude and felt bothered I was few minutes after the hourDealt with sales rep manager and he asked me to try to the serviceI decided to try understanding their was a month guaranteeCalled to cancel the service and no one was able to help or answer questions as said a scheduled cancellation specialist will call me
Waited days and I get the call this rep was rude pretened to care why I was cancelling and right after I explained hung up and answer no questionsCalled back to speak to manager and phone hung up
Called again and spoke to Craig in corporate customer service who was just as rude as the rest of the team and I start getting heated as Craig is interrupting and antagonizing me through out the conversation with rude remarks, knowing I am already upset
I stoppe

I have contacted ADT numerous times to speak to a mgrregarding my acctand no one has called me back and they sent my acct to collections
Again, I have contacted ADT for months on numerous occasions to speak to a manager to resolve my issue & and I have yet to speak to a mgrto resolve my issue ADT has sent my acct to collections without resolve and many requests to speak to a manager The reps for ADT are rude and unprofessional I need my issue resolved ASAPI have been a customer of ADT for many years with a lot of money spent on surveillance cameras and my security system as a whole and I will never go back or recommend these crooks

I am here in the Florida Keys My ADT alarm has been saying no service for days since Hurricane Irma, they are blaming the outage on cell phone towers, but all of the towers in the area are up in my area via the www.keysrecovery.com web site All of my employee cell phones work are ( ATT, Verzion, T-Mobile and Sprint) And they want to charge me to come out and hook up to the phone line that never lost service Buy guys , year relationship down the drain

I am writing to express my deep concern with the lack of customer service and deceptive techniques utilized by your staff My husband called on June 5th to inquire about canceling our service and was told that our contract does not expire until the end of the month and that he should wait There was no mention of a required day notice While I understand that this information was in our contract We obviously do not recall every word of the contract we signed three years ago and for this reason we contacted customer service for assistance in this process Your staff failed to give us the full information and inadequately documented the conversation in their notes Now that we are finalizing cancellation we are being told that we will have to pay for an additional days of service and that "there is nothing anyone can do." I spent nearly two hours on the phone with customer service and was offered no resolution to this issue In fact, the last person (who wouldn't even provide his full name) I called would not even provide me with a number where I could call to file a complaint stating that he doesn't know all the numbers within ADT and further refused to transfer me to his supervisor It is appalling that this is how little ADT values customers once they are no longer a source of additional revenue I'll be sure to inform all my family and friends to stay away from this company

My mother was an ADT customer for many years and she passed away in Feb We left the system on in her home until it was sold in October We have been trying unsuccessfully to have the system turned off ever since then When my brother or I call, we first talk to a person in one department who then tells us we have to talk to a person in another departmentSometimes we get through to the other department and sometimes they don't pick up and the person in the first department says they will make a note of our call We've sent them the two pieces of documentation they initially requested three times, however, they keep stating they've never gotten it Either this is the most incompetent business ever or they are experts at giving the customer the runaround Without a doubt the worst customer service I've ever experienced

My mother- in-law purchased the service through an authorized dealerAbout a year after that she passed away and we got a call on her phone stating that she was behind on her payments (ADT was sending the statements via an email account we did not have access to) so we asked to have them sent to our addressADT sent paper work they said was for the change but was actually a new contractSix months later we sold the property and were told that we could transfer the contract to the new ownersThe next month I started receiving calls from their collections department, when we try to explain what is going on the collections agents have said on numerous occasions that they will take care of itOn one occasion we were even told that the new owners are making the monthly payments but we are behind, is ADT double billing? We have talked to managers and I don't know who all that have told us they will resolve the problem and cancel the account but as of yet it has not happenedI get phone calls late at night, on Sunday during church, at work and nobody seems to have the ability or knowledge to be able to cancel the account

scheduled appointments in which the company asks that homeowners are present days of taking time of from workWe have a big hole in the wallTorn wallpaper in the foyerWe have not received the certificate for our insurance companyNor the fob that they forgot to leaveIn addition we where told we would receive $visa cardsWhen we called to set this in motionWe where told by the distribution company they did not have any paperworkTo our dismay we have contacted *** and *** here in MTWith no resolveHorrible costly experiencePlease read this and evaluate other optionsWe would not want anyone to experience what we have!!!

I have been billed twice after calling & requesting cancellation of my service since Feb.y I want a refund of the two last pymts not authorized,
I have called numerous times requesting cancellation since February I had set up auto payment through the service provider and since I cannot cancel on my end, requested my service be cancelled effective March Each time I called they stated they would update my account as closed and refund the last month payment that was automatically deductedI never received a refund and as of today I have another pending charge on my accountI have spent numerous hours on the hold speaking to someone there, especially when you are calling to cancelI have continued "account closing specialists" trying to manipulate me into keeping the account openI want to be away from this service provider and want them to refund my unauthorized last two payments

Account suspended because of lack of payment, Account infomation given to have money taken from my account each monthi did not stop payment, ADT did
I have used ADT over years and I have never had a problem beforeFor all those years our monthly payment was automatically taken out of our accountOn November 5, while traveling to NC I tried to activate my account on my cell phone to turn my lights in my house, because we were traveling to NC for an emergencyi was unable to log on, therefore I called customer servicei was told our account was suspended because of lack of paymenti told the representative that we had signed up for an automatic deduction from our account just as we have done in the last years and there has never been a problemshe told me that there was a 1,due on the account and nothing had been paid in six monthsi told her their must be a mistake because there was just a $deducted from our bank account on November 2, She sai

I cancelled my service in may 2018.I owed 1,cancelled fee.no problem.I paid them 200.00on 6/28/18.told them I would pay per month.then on july 17ththey took out of my checking account I did not authorize them to do that.they did not contact me in anyway that they were going to take the money out.I was on auto pay for the monthly services payments but I never authorized 872.62.this caused me overdraft charges

My business canceled our subscription to ADT's services in June over the phoneWe were informed over the phone our service would continue through June and would end in JulyWe received multiple phone calls asking if we would like to continue service at a new location and each time we communicated that we did not wish to continue service with ADT at this timeAs of November 2, ADT was still drafting our checking accountI called on November 11, to inquire why we were still being charged after months and to request a refund and was informed there had been no phone calls since 12/15/I informed the representative that this was incorrect and there had been multiple phone calls in June and July of this yearI was informed that a refund would not be forthcoming but they would begin processing my request for cancellation today

ADT withdrew money directly from my bank account without my consent and upon multiple calls, has been negligent in refunding my money
I terminated my service with ADT due to their deceptive sales tactics when starting my account and was told that I would receive an invoice for the early terminationWhen I cancelled the service, I said that I would be paying it in installments and was told that was fineThen ADT, without my permission, withdrew the full amount directly from my bank accountWhen I called to complain, they agreed to issue a refund and I was told it would be back in my account in 1-daysIt has now been a week, I have called different times and I've been told that they have issued the refund and yet my bank has no record of thisI have incurred multiple fees as well as medical issues due to stress regarding this issue and I can't even speak of the hardship this has placed on my family

There was an existing ADT system in the home I moved intoI was told my bill with everything would be a month.My bill each month is
They have it automatically coming out of my account, they woildnt allow me to pay any other wayNothing initially discussed is the same, they are shadyNothing I was quoted or signed up for is the sameThey have been overcharging me.please have them cancel my contract for free

ADT should not have an A+ rating w/ Revdex.com w/ a 76% customer satisfaction! Their management is unresponsive to problems in the field with installation & billingResponded to ad for $27.99/ mth for wireless security protection, plus equipment charges, all charged to my credit cardWhen I got credit card bill days later, monthly charges had almost doubled to $/mth
Called Corporate Office & told them to pick up equipment & cancel agreement since it was NOT in accordance to my understandingBegan getting harassing phone calls 2-times a day threatening to trash my credit if I didn't pay & offered no cancellation plan, saying equipment, which I have disconnected & offered to return it to them if they don't come to pick it up, belongs to me
Fortunately, my credit card reversed the bogus charges & entered fiasco into dispute
ADT is guilty of bait & switch and scammingNo company with 25% of deals that turn sour( quoted from rep with ADT) should ever enjoy a BOGUS rating of A+!!!
Revdex.com should be ashamed to over-rate a company practicing these types of actions,
since it lowers the integrity and dependability of accreditation!

ADT's contract does not disclose fees for movingWants me to renew another years after their sales rep lied
Before entering a year contract agreement with ADT, I made it very clear to the sales rep that I would be moving in about a yearHe's said I could take the system with meI've since moved as planned and have taken the old system with meWhen I called ADT to schedule a reactivation, they said I must pay $in installation fees or enter a new year contract for $
I stated that I would like to continue on with my agreed upon contract but not pay $in new equipmentMy lawyer reviewed the contract and no where does it state that moving fees or new equipment fees would occur or that I will have to renew for another yearsADT claims the contract is bound to the customer and address on the contractAgain, this is NOT on their contractADT's legal team has also confirmed none of these items are in their contract, yet, they still want me to adhere to what the w

Instead of running a Soft check on my Credit they ran a Hard check and now has affected my credit
I was planning on taking an ADT system for my home protectionWhen the sales person asked my SSN for running the credit I asked if it was a soft check or a hard checkHe confirmed it was a soft checkNow when I check my credit history, it was a hard check ADT did on my account
I have decided not to take ADT also, when I called up ADT to get this fixed they kept playing around and they did not know! This needs to be resolved

Billed after cancellation
I was contacted by ADT via their 800# No messages were left but I did call the number back to find out it was ADT The customer service rep said that my account was still active When I advised her it was cancelled she was able to locate the cancellation after about minutes of searching She began to advise me that I owe a balance of $100+ When I contacted the cancellation department I specifically asked if I owed anything and they advised me that services were cancelled and billing stopped
The girl I spoke with today stated that I have to wait a day period for my services to cancel I don't understand this when I was told I would owe nothing I am not understanding how I owe any past due payments when my account has been set up on auto debit for years pay over $total plus the expense of the equipment I was with ADT for years and had no issues with them until I decided to cancel as a customer I do not owe anything past Oct

I would also give a zero star rating if I couldAfter a recent absence from my house, I had to pay $to the police for alarms generated by a piece of ADT equipment "with low batteries"There was no way of contacting ADT from the UK when I was away, in order to stop these alarms ADT accepted no responsibilityI cancelled my service with them but then was charged a monthly fee after the date of cancellationNo explanation givenAs far as I'm concerned, ADT has cost me far more than any burglar would through breaking into my houseADT are the true ***

February Customer Service is difficult and poor judgementAlso, Two month was Allowed Free of Charge, yet still Got billed
February Key knob has not worked as backdoor was openedTried to use it multiple of times to stop alarm but didn'tWhen contacted ADT, let them know it is Alarm, My knob is not responsive, and for them NOT to call Police
The representative stated okay yet, stated Pulse was not working, and have let her know someone needs to look into thatI believe she retaliated and contacted police even though there was NO need for POLICE and I told her that
Also, Jill, agent of ADT promised couple of month of free service for January and February, Yet it was not respected on February and I have a letter stated chargesSo Now, I am confusedMy understanding is that it is a Free Couple of Months per agreement with JillAgent who started the new plan
ADT Personnel who installed equipment had left marks and scratches on wall on the areas

Called ADT so that they can come out and hook up my alarm system to my new internet line They told me that I needed a piece and then it turned out I didn't need one I talked to or different agents and they all said the same thing I was on the line for hour and minutes and didn't nit get anything resolved I still did not get an appointment so my alarm system is not working