ADT Security Services

BEWARE OF THIS ADT SECURITY COMPANY AND THEIR CALL SERVICE DEPARTMENTS THIS COMPANY GETS NO STARS FROM ME THE WORST CUSTOMER SERVICE EVER!!! THEY CLAIM THAT THEY WILL HAVE A MANAGER CALL YOU BACK, YET NO MANAGER EVER CALLS THEY TRY TO PLAY PHONE GAMES TO PROLONG YOU TERMINATION TIME FRAME AND THEN TELL YOU THAT YOU CAN CANCEL BECAUSE YOU THE CANCELLATION PERIOD IS OVER AND TRY TO CHARGE YOU $FOR CANCELLING A SERVICE THAT YOU DIDN'T EVEN GET BECAUSE THEY REFUSE TO SEND A SERVICE PERSON TO FIX THE ISSUES THEIR SERVICE IS TROUBLE THEY TRY TO KEEP YOU HOLDING ON AND WAITING FOR THEM IN ORDER TO HELP MAKE THE CANCELLING TIME FRAME TOO LATE WHEN YOU CALL THEY TRANSFER YOUR CALL FROM DEPARTMENT TO DEPARTMENT AND PERSON TO PERSON I HAVE CALL THEM SEVERAL TIMES TO CANCEL MY SERVICE AND EACH PERSON CLAIMS THAT THERE ARE NO NOTES IN THE SYSTEM STATING THAT YOU CALLED AND CANCELLED YOUR SERVICE! TOTAL SCAMMERS WITH POOR CUSTOMER SERVICE AND PRODUCTS THAT HALF WORK! THERE NEED TO BE AN OPTION FOR "NO STARS"!

I am here in the Florida Keys My ADT alarm has been saying no service for days since Hurricane Irma, they are blaming the outage on cell phone towers, but all of the towers in the area are up in my area via the www.keysrecovery.com web site All of my employee cell phones work are ( ATT, Verzion, T-Mobile and Sprint) And they want to charge me to come out and hook up to the phone line that never lost service Buy guys , year relationship down the drain

I have ADT services at my home and at of my businessesI am moving to a new home and decided not to use ADT since it is $a monthThere is another local company that provides services for $a monthI called in and cancelled my home services and a few days later a salesperson called and tried to convince me to use there serviceNo one said anything about the breaking my contract and the charge of $they tagged me withEven though I am still a customer with my other locationsThose contracts expire next yearYou bet I will replace my security services as soon as I canPlease be aware of the lengthy contracts

My business canceled our subscription to ADT's services in June over the phoneWe were informed over the phone our service would continue through June and would end in JulyWe received multiple phone calls asking if we would like to continue service at a new location and each time we communicated that we did not wish to continue service with ADT at this timeAs of November 2, ADT was still drafting our checking accountI called on November 11, to inquire why we were still being charged after months and to request a refund and was informed there had been no phone calls since 12/15/I informed the representative that this was incorrect and there had been multiple phone calls in June and July of this yearI was informed that a refund would not be forthcoming but they would begin processing my request for cancellation today

There was an existing ADT system in the home I moved intoI was told my bill with everything would be a month.My bill each month is
They have it automatically coming out of my account, they woildnt allow me to pay any other wayNothing initially discussed is the same, they are shadyNothing I was quoted or signed up for is the sameThey have been overcharging me.please have them cancel my contract for free

Cancellation and refund back still billing and now stating will turn over to collections
Acct XXXXXXXXX
This is a short and to the pointWe don't owe you and funds of any kind and we have attached a copy of your letter and copies of emails between us and Crystal *** from the *** office
She informed us that after service calls and the problem was fixed that she would refund our money and stop a future payment and cancel the account
I am more than happy to supply the Revdex.com with her email
We disputed the funds that had been paid to them with our bank and because ADT wouldn't give us back the funds like they stated our bank refunded us at total of $but ADT is trying to collect it back from usPlus they are continuing to charge us for a monitor serve that hasn't worked since Jan4,
We have there equipment that they been told they can have back send a local sales guy by the name of Duffy Groom to come get it and they can have it
Just close

Forced to leave one starCompany deserve
Horrible service Horrible communication skills Horrible billing Been trying to cancel everything for months an no one responds Every manager is always on holidays or busy Sales reps have no ability to help customers Install took more then three months and system still does not work properly All they do is ignore calls and emails All I want is the system picked up and the contract thrown away because they voided their contract by not installing the system and billing for install that was free

ADT failed to nofity client of alarm disarmed at home on June 29, @ 16:
On June 29, @ 16:the alarm was triggered by someone who entered the house No calls were made out to the contact numbers nor the police When I called half an hour later to find out why, I was unable to preceed since I could not remember my password On July (Canada Dy) at 14:ADT service member called my house and spoke to my husband to inform him of a triggered alarm (days after the fact) The service rep did a test for communication and said there was no communication from the alarm When my husband asked how long this has been going on, the rep had no clue He did say we could fix the problem for $ My husband asked to speak to a service rep to cancel our contract for failing to provide a trusted and reliable service we are paying for According to the contract the client is to be contacted if an alarm is triggered or if a signal fails The fact that the rep who called us coul

Do NOT hire ADT
ADT told me they would give me a security system for $a monthIt was $
They promise the world, they deliver nothing
The installer told me I would have thirty days to decide if I wanted to keep service

I sign a contract for years with the AdT alarm with my bussiness but when I sign I ask any fee but the sales man he told me it is no fee for early cancellations and I ask him what about if I don't keep my bussiness in years and he told r u fool no one ask u anything Today I have burglary I'm shop my alarm never get any signal when I call them their customer service she respond I'm so sorry what happen to your shop we will send a technicianTuesday and I told them why not Monday she says it is no one I call technical support and they told me you don't have a sensor for ur shop if they came from the roof I call them back the customer service waiting around min another customer told I can't do anything for u and I told I want to canceled my service and ask take your equipment and he told it is mine and he transfer the cancelation department and he told me I have to pay 800$ fee , they never mention when I sign and now I lost everything I can't afford to pay

I was charged more per month than my contract stated I would be charged
I signed a contract on March 12, to get ADT Monitoring at a price of $per month for months ADT online records only go back months According to their online records, as of November 2016, I was being charged $65.88/month for months Beginning February 2017, I was charged $65.80/month for months Beginning September 2017, I was charged $73.90/month for four months Beginning January until my cancellation of services, I was charged $for months In total, I was over charged at least $After contacting ADT, they told me that the sales rep was not authorized to give that price and therefore they had to charge the different amount

I cannot view the video clips from the cameras I purchased with my ADT pulse systemThe software ADT uses for video clips is Real Time and homeland security says don't use itTHE ADT SITE EVEN HAD A RIBBON NOTICE AT THE BOTTOM OF THEIR SCREEN TELLING USERS NOT TO USE REAL TIME DUE TO HOMELAND SECURITIES WARNINGNothing else works to view the clipsI have made calls, to tech, customer service, and others to get helpWe still can't view the clips so I asked them to come get the cameras and issue a refundWell they are not sure if they can give me a refundWHAT the camera clips are not view ableOf course I will still owe them if I cancel the contractWHAT- on line advertising lists days refundable contractSo I cancelled the contract in the day period and they charged meThe customer service rep told me I only had three daysWhat a sad situationI was so happy with the old system my husband had it worked and had no fancy stuff, but the sales rep said I had to get the

Ever since the ADT unit was installed years ago, we have not been able to use the kiosk button to "no one home"If we do then the fire dept/police comeWe have to always select the "someone home" button when we leaveWe've had a technician come reset and move the monitors at the stairsUnfortunately just last week, the fire and rescue dropped by while we were all relaxing watching a movie, eating ice cream sandwiches and they come busting in wanting to know the emergencyThese guys complained to us about the many many times they've been at our house for absolutely no emergency
My biggest fear is when I do need them, will they hurry to get here or sluggishly drag their buttsBeing a member of a firefighting family, I've heard the stories at the fire halls about frequent alarms
We've tried to cancel our ADT unit for malfunctioning and found out we are stuck in a year contractI guess we should've read the fine lines instead of agreeing to what we thought was a year contract

My mother- in-law purchased the service through an authorized dealerAbout a year after that she passed away and we got a call on her phone stating that she was behind on her payments (ADT was sending the statements via an email account we did not have access to) so we asked to have them sent to our addressADT sent paper work they said was for the change but was actually a new contractSix months later we sold the property and were told that we could transfer the contract to the new ownersThe next month I started receiving calls from their collections department, when we try to explain what is going on the collections agents have said on numerous occasions that they will take care of itOn one occasion we were even told that the new owners are making the monthly payments but we are behind, is ADT double billing? We have talked to managers and I don't know who all that have told us they will resolve the problem and cancel the account but as of yet it has not happenedI get phone calls late at night, on Sunday during church, at work and nobody seems to have the ability or knowledge to be able to cancel the account

Advertisement on your homepage directly contradicts what is offered when a customer calls to follow through
I went on your site to look for a number to reach you as my father is paying $in *** ***, ** for the same service (minus smoke detector, door, window), yet I pay $in *** *** ** (minute distance) I understand maybe a few dollars, but DOUBLE? Your home page mentioned "Get a Nest Learning Thermostat installed at no cost." When I spoke to a rep this morning, they refused to acknowledge my father's account, I even asked if I should conference him in, denied "you're getting the lowest price." Zero help and very cold Is that customer service? I then asked about the Nest feature I had to repeat myself times, as the rep didn't' know what I was referring to?! Don't know your own products? Finally understood that it was a thermostat, and quickly transferred me to sales saying she couldn't help me The next sales rep quickly denied the free installa

Instead of running a Soft check on my Credit they ran a Hard check and now has affected my credit
I was planning on taking an ADT system for my home protectionWhen the sales person asked my SSN for running the credit I asked if it was a soft check or a hard checkHe confirmed it was a soft checkNow when I check my credit history, it was a hard check ADT did on my account
I have decided not to take ADT also, when I called up ADT to get this fixed they kept playing around and they did not know! This needs to be resolved

My experience with ADT has been completely unacceptable From billing issues, no shows for scheduled appointments to actually saying that I authorized the cancellation of my parent's system??? How could I do that, how could they let me do that? We don't have the same last name and I don't know their security code Nothing is ever their faultI have never seen the customer blamed they way they do I actually had a supervisor tell me today that she told them not to put my call through to her because she couldn't (I say wouldn't) help me I have never had worse customer service and I must be crazy because this is my 3rd system I think they require a year commitment because otherwise people would not use them once they experience their incredibly poor customer service Asking for a manager is met with: you will be hold for a long time - seriously?!? I just can't believe that they treat their customers this way

I got service through ADT through fraudulent activity on the behalf of an ADT corporate sales person/technician
I had ADT service through an authorized dealer *** at an address *** *** *** ** *** ** XXXXX)I moved to a new address *** *** ** XXXXX)I was approached by an ADT corporate salesperson/technician who told me that if I signed up for service with her, that my account with the authorized dealer would be cancelled and I would not have to pay any cancellation chargesI have been dealing with this issue for over five months nowI have not been able to get in contact with salesperson (Maxine *** and I have been in repeated contact with a representative at ADT corporate (Rhonda *** who on every occasion assures me that the situation will be corrected/has been corrected and that I will hear back from them within hoursI never get a call back and weeks past before I have to call back and go through the same thing all over again

ADT's contract does not disclose fees for movingWants me to renew another years after their sales rep lied
Before entering a year contract agreement with ADT, I made it very clear to the sales rep that I would be moving in about a yearHe's said I could take the system with meI've since moved as planned and have taken the old system with meWhen I called ADT to schedule a reactivation, they said I must pay $in installation fees or enter a new year contract for $
I stated that I would like to continue on with my agreed upon contract but not pay $in new equipmentMy lawyer reviewed the contract and no where does it state that moving fees or new equipment fees would occur or that I will have to renew for another yearsADT claims the contract is bound to the customer and address on the contractAgain, this is NOT on their contractADT's legal team has also confirmed none of these items are in their contract, yet, they still want me to adhere to what the w

Account suspended because of lack of payment, Account infomation given to have money taken from my account each monthi did not stop payment, ADT did
I have used ADT over years and I have never had a problem beforeFor all those years our monthly payment was automatically taken out of our accountOn November 5, while traveling to NC I tried to activate my account on my cell phone to turn my lights in my house, because we were traveling to NC for an emergencyi was unable to log on, therefore I called customer servicei was told our account was suspended because of lack of paymenti told the representative that we had signed up for an automatic deduction from our account just as we have done in the last years and there has never been a problemshe told me that there was a 1,due on the account and nothing had been paid in six monthsi told her their must be a mistake because there was just a $deducted from our bank account on November 2, She sai