ADT Security Services

The ADT secured home was remodeledThe entire security system was removed by the contractor in March and sold for scrap metal in AprilThe service was cancelledI received an email in December the system was still communicating with ADTI got a letter, Jan 19, threatening fines my unpaid bill was being sent to collectionADT is the new AOL, impossible to get rid of

Pulse system not meeting expectations I feel I was cheated by the sales team
My pulse system doesn't not record on motion as its setup to do so It records when it wants and when I need it to it seems to fail I also called to have an additional camera installed and the company canceled on my twice I'm unsatisfied with the performance and security of the system and would like out of the remaining contract

system does not work all the time
have had two repairmen here who claim the found nothing
have three cameras one faces east and one faces west
west camera records video's and the east records video's both record the same streetthe third records the back entrance and seems OK

ADT assured that a year contract was transferrable with any moveThey now insist on a new contract due to a move or face a huge financial penalty
I purchased an ADT security system in December with the assurance from their representatives that by signing the contract, which locks you into a year commitment, that if I moved my residence my contract would be transferrableOn Tuesday 9/27/I called ADT to request a move (to another unit on the same property) and was informed that my only option was to enter an entirely new year contract or pay a $cancellation fee for the serviceI am willing to honor my original contract, but as a renter who frequently moves, I feel that being forced to enter an entirely new contract effectively traps me in their system forever Account #: XXXXXXXXX

alarm issues and want to cancel the service, have spent over an hour on hold trying to cancel and been left on hold and disconnected numerous times
been an adt customer for almost years, alarm is original
alarm periodically has issues and the price has been raised substantially
do not have time to deal with alarms all the time when I am working, the police are getting dispatched for nothing because the alarm is malfunctioning
wanted to cancel, the company does not allow you to cancel using your online account
amazingly when they are trying to get you to stay and upgrade you can reach someone
but if you say you want to cancel you are put on hold and no one comes back, or they disconnect you
this is a scam, until you can get someone on the phone to cancel the account they can keep running up your bill, there are numerous accounts of this same action online about this company
they need to be turned into whoever in the government handles fraud or these kind of bad/decep

We installed cameras from adt but the tec never informed us that the cameras don't work when electric goes out so I called and they said we can't do nothing so I said what about the yr contract they said nothing so I told them I would get in contact with Revdex.com ..so here I am
Product_Or_Service: Adt pulse

Incorrectly billed on service.Took nearly a month to rectifyFound out overcharged for yearsManagers lied about notes on account
We were incorrectly charged for a service call Never told there was a fee The service guy noticed that our alarm (years with ADT) hadn't actually been monitored at allIt was just a local alarm Also found out we had been overcharged for years So we were paying and not actually being monitored I had multiple calls to at least get the $service charge back That took nearly a month I was promised it would go out, then two weeks later a corporate person called and told me no notes said this and they would need to investigateThat is obviously their system to just get me to drop it I wasn't going to let them do that He went back and reviewed only a couple calls where he agreed we were wrongfully charged, but still wouldn't refund the money I was told by managers they would refund that full amount - I also double checked that it

Do not do business with ADT! They are bigger burgers then they *** to protect you from.any questions call me and I will gladly explain.*** *** XXX XXX XXXX regarding my second home in Florida

Cancelled monitoring services via telephone on 9/9/The monthly charge was $Today 2/8/2017, an electronic draft for $was made, from my checking account, without consent, for Oct, Nov & Dec and Jan plus penalties of some kindADT conveniently does not have record of the phone call made on 9/9/They said they do not cancel service for non-payment until or days past last payment received, which conveniently allowed them to make the unauthorized draft, because they will say the account was still ACTIVEHOW CONVENIENT! Payments, prior to 9/9/were made as an automatic electronic draft, from our checking accountBut since services were cancelled, that's why payments were not madeSo according to ADT, everything is conveniently in favor of their getting paid for services NOT RENDERED, WANTED OR NEEDEDThis is not an ethical business practiceTalked to two managerial employees that said charge reversal is not possible
Product_Or_Service: Ho

ADT will not honor my military orders to backdate a cancellation request to and provide a refund for payments made by me since that time
I established service with ADT in *** in 2012, at my residence at *** *** *** *** *** ** XXXXX, account number XXXXXXXI received military orders to move in 2013, at which time we called ADT to cancel our service
I then moved to *** and re-established service with ADT in In 2015, we cancelled service with ADT in *** due to military ordersAfter this time, I noticed that my checking account was continuing to be withdrawn from ADT, and thought it was for the *** accountI went back and forth with the *** service provider for a year, with no resolutionFinally, after contacting the ADT cancellation department, it was discovered that my service was still active in Texas, and this service my checking account was being withdrawn for
I was instructed to send a letter along with my military

ADT wants to enforce a year contract I never agreed to
I set up activation on an old alarm system in my homeI was told about the dollar monitoring feeI never agreed to a two year contractIf that was the case I would have obtained a new systemI thought this was resolved until I received another collection callI can provide pictures my alarm system was in the homeThey never told me I was agreeing to a year contract and I never agreed to do so

Was incorrectly billedAsked for the contract I signed, justifying the billing, and discovered my signature was FORGED by ADT!
On 9/9/ADT came out to view our space and see what solution would work best for our business
On 9/15/ADT came out again to suggest the best solutionWe agreed on it Instead of going with pricey cameras and wiring every window, we would go with a more affordable multiple sensor setup This arrangement was $1, We accepted thisThey were not able to install all of the sensorsThey were only able to install They said they would come back and finishThey never did
We received our bill It showed an amount of $3,We refused to pay it and communicated that to ADTThe same rep who handled us for the saleNo reply, everWe began to receive collection callsWe expressed to them this was wrongThey insisted it was notWe asked them to only communicate with us in writing so that there was always a paper trailADT refusedADT continu

Pay for services that are not handled at allSecurity company does not actually give any securityCameras do not record alarm activity
Cameras record for second clips then are down for the next minutes until they record for more secondsnone of the intrusion in my home was recorded due to this

For the last several months, I have been attempting to get ADT to send a technician to repair my non-functioning security cameras at my business
I had ADT cameras and card key entry systems installed last year, and for the last several months have had problems with 2, now of the cameras not working properly - in that I haven't been able to monitor them remotely as promisedI have called ADT and *** customer support several times with only promises of a solutionTo-date, only one of my cameras is working properly and ADT will not - after repeated promises - send a capable technician to repair them and correct the problemI bought the system from James *** (sales) and have left him multiple telephone and text messages requesting assistanceI just left him another voicemail this morning with no response yetI have also contacted and spoke with James' manager *** *** a few weeks ago who promised to have the Service Manager for my area call me directly to resolve th

I received a Voucher for the Home Security system ,with 15pre-wired door or window sensors &$*** gift card for only $ ($850) valueThe total price would be $I was given a Ref# and the next day the tech from ADT placed equipment in my home and told me to sign his table stating he could not activate the system until I signedHe left a packet saying if we needed help it would be in the packetOn Monday I was going over my Account and found $, drafted from my account the following day $&the next day $ I did not give permission for last two withdrawals I immediately contacted ADT and I was told I must of ordered an upgrade which I assured I did not She informed me that the $was one payment of the (EXTRA EQUIPMENT )I IMFORMED TO COME GET THAT EQUIPMENT ASAP I did not order and the Tech at no time mentioned this to me or my husband I was informed that I would have to sign a form for the removal and pay a 75% chargeI refus

Loyal customer for eight yearsWe had to move and we are leasing our new home and using ADT is not an optionADT Is still charging us!!
We have been loyal customers with ADT for the last eight yearsWe sold our home and we were going to buy a new homeWe call to get everything transferred over with ADTDue to financing issues, we decided to just lease our new home and the builder already has an alarm system in the homeThe builder pays for monitoring services with a local company, therefore using ADT is not an optionI have explained this to ADT several times and they still insist on charging me $This is terrible customer service and not professionalI'm hoping to come to a resolution before taking them to court

Alarm Failure/ levels of equipment failedIncluding sensor that detects breaking glassMotion Detectors failedcameras failed to record
My house was broken into and many personal belongings stolenThe ADT alarm was set and failed on multiple levelsWe paid extra for widow sensors that were supposed to detect breaking glassThe window with one of these sensors, was broken, shattered and was the entry way for the intruderThe sensor failedThen we have two motion detectors(one upstairs and one downstairs), the intruder walked right past both of these sensors and neither of the sensors detected the movementThird, we paid additional for two cameras (one upstairs and one downstairs)These cameras failed to record the intruderThe alarm system showed the camera detected movement but the installer never completed the set up of the camerasWhen the alarm is set the camera should start recording when movement is detected, this did not happenThe alarm never went offWe came

Unmonitored ADT unit in rental started going off after years without incidenceCalled for assistance to turn it off, tried to force a sale
August 17, @ 3:pm MT
I have rented my home for over yearsThe alarm has never been active and it suddenly started beeping non-stop and then went into armed mode and started going offI called ADT, the rep (Cassie) I spoke to was trying to find a solution by looking up the addressI knew what she discovered, that there would not be codes for the home since it was not being monitored any longer by ADTShe offered the service saying that if someone came out to do an install, they could fix whatever was wrong with the existing systemI explained that I was not interested in a serviceShe transferred me to a manager(Jason) to assist me with the issue of the alarm that would not stop going offHe also tried to sell me the serviceI politely declinedI was stranding outside in degrees trying to find a switch to cut power to th

Went with ADT for my business,
I had my sales visit from reps prior to installSales people told me that the camera wires could be installed inside the walls and I would be able to have a camera for the exterior of my business
Upon the arrival of the install tech I was surprised to find that the wires could NOT be installed through the walls and I could NOT have an exterior cameraas they were already installed upon my returnAfter months of phone calls and back and forth with corporate I just gave up on getting the item fixed because I don't have hours to spend on the phone every couple of days
I recently sold the business and now they hit me with a $cancellation billI called yet again to explain that the business is sold and explained the trouble I had upon install and they refused to do anything more than reduce my final bill by $
Shady business, lying sales people and poor customer service

Being charged a massive penalty despite being told by rep that we wouldb;t be charged early termination fee
When we signed a contract with ADT rep Judi *** in March 2015, she told us that if we moved from a house to an apartment - which is what we are doing on October 15, - we would not be charged an early termination feeWhen I called today to cancel our service with ADT I was told that I would be charged a monthly fee until March - totaling upwards of $1,for a service I won't be usingThis is totally and completely inappropriate and taken advantage of their customerPlease help to rectify this issue as it's clearly an attempt by ADT to make easy money off of their customersIt's unethical and wrong