ADT Security Services

Promised rates from initial contract and set up a new contract in a different city where new contract details were not disclosed properly by sales rep
Had service in *** *** Started at $52/month for Pulse and rate was dropped in to $24/month since I was a loyal customerMoved to *** and set up a new serviceI was promised the same rate by sales rep Shaun *** I told him what I was looking to do and he said no problem everything will stay the same and he handed me iPad to sign and pay $for debitThis is the only information that showed on the iPadFirst bill came and the rate was $45+I called corporate headquarters multiple times in DecemberThey told me I was in a new year contract, they told me initially rate could not be changedCalled multiple times in December only to be bounced around to different reps and mangersFinally spoke to someone at corporate customer care and was told rate could be adjusted to $About a month went by and I conta

Good Afternoon,
It is with extreme disappointment that I send this email requesting immediate cancellation of serviceMy service was installed less than an hour ago and I must say that the Technician sent to install was horribleWhen I agreed to the service, I was told that I would receive items that were not provided at the time of installThe technician also informed my husband that he would not mount the keypad due to there being a $mounting fee??? Unfortunately I was in a meeting at work during the install and therefore limited in what could be done to resolve this matter
My husband then offered to pay the $fee, and the technician told him he was unable to do it after all because he had another job in Bolingbrook and did not have the hardware either wayThe keypad was left on my floor, pictures below
There was also an authorized charge to my credit cardI called the Corporate Office, to voice my concern and was told there was nothing that can be done
I am writing as I was told a email had to be sent in order to cancelPlease accept this as my formal notice of cancellation notice
This is by far the worse experience I have encountered as a consumerBased on this experience, I would not recommend ADT Companies to anyone, EVER
If you have any additional questions or if additional information is required, please don't hesitate to call
Signed: Annoyed Customer

Worse possible experience I have ever had with a service company ever
From the start to finish from the sales call to the installation day, not one piece of information was accurate or trueADT just trying to make a quick sale
Will definitely never use them again and make sure to let anyone I know aware of the lack of trust and truthfulness of their service

My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summer
My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summerNot being able to check in on my children when I am at work is a MAJOR issue for my wife and IThe entire Pulse platform was down for a number of days, not only was I not able to check on my daughters on the camera, I could not arm or disarm my system from my mobile device nor could I turn on any lights via ADT from my deviceAs if the camera wasn't a large enough issue, I completely lost the ability to make my home look occupied at night when we were away by loosing the ability to turn on my lights via PulseSome people have ADT for "Security reasons" I have ADT for "Convenience reasons", when I do not have access to my camera for nearly weeks, that removes all the "convenience" factors from my

If you could, do not sign up services with ADTThe experience that I had with them is very badI am still on the phone with them after mins waitBasically, you have to be very careful when you signing up your plan because the technician come over lies about the fees that they chargeADT use vendors to get their business, and when there is a problem, they have no knowledge about the contract that was signedI don't know why they put me on hold for that long when I am simply asking to remove one feature from my services since I don't use it after three month trialIt is simple that they remove the service from my account and stop charging me for the serviceHowever, it has been mins wait, (apparently Dean just put me on hold, I don't even know whether he is working on my case or not), I am writing this reviewI actually want to see how long will they keep me on hold or they just hang up the phoneUnbelievable, and unacceptableI can't believe a company like this size will actually not keep their wordsI was told I can cancel the service that I don't need anytime and won't be charge for it as long as I keep the contractSo the technician (kyle) lied like that? How could I do business with a company that I have no faith inI would like to speak to management in ADT regarding this contract that I signed since I was mislead or should I say I was lied toIt has been mins, and I am still waitingPlease do not let yourself repeat what I am going through now

Incorrectly billed on service.Took nearly a month to rectifyFound out overcharged for yearsManagers lied about notes on account
We were incorrectly charged for a service call Never told there was a fee The service guy noticed that our alarm (years with ADT) hadn't actually been monitored at allIt was just a local alarm Also found out we had been overcharged for years So we were paying and not actually being monitored I had multiple calls to at least get the $service charge back That took nearly a month I was promised it would go out, then two weeks later a corporate person called and told me no notes said this and they would need to investigateThat is obviously their system to just get me to drop it I wasn't going to let them do that He went back and reviewed only a couple calls where he agreed we were wrongfully charged, but still wouldn't refund the money I was told by managers they would refund that full amount - I also double checked that it

I have been a ADT customer since january and my alarm was not installed properly when it goes off no one ever calls to check and see if it is ok
I have been a ADT customer since January and my alarm was not installed properly when it goes off no one ever calls to check and see if it is okI spoke with Dillion and we performed several test and he agreed it sis ot work and assured me that I would get a refund for all the time it has not workA representative came out and adjusted the system to work properlyI called ADT and spoke with Shayla and she said she can only refund me for November I want a refund for two years the system did not work because the install was free

I have ADT services home alarm and life alertOn July 11thI fell and hit the alarm button repeatedly with no responseMy daughter had tried calling and with no answer I was found at 930am by my son in lawHe tried to use the alert button also no response he then called ADT to inquire why the service did not workthey said they had no idea to why it did not work they would have to send out a technician.They said it was a non emergency situation and they would send out a technician on July in the morningNow Afternoon hourand still no one has shown upI have paid for this service as a security for emergency situations clearly I am not receiving this service and have no idea to how long I have been paying a monthly fee for a service I was not receivingA fall was an emergency that required immediate attention

Adt is a scamThey trick you into getting services with themBefore the guy told me about services he was already screwing stuff on the wallI wish I could give no stars

I called today to make an appointment to install ADT due to the unsafetiness in in this crime invested area Already, I have been burglarize every time I go to the washer to do laundry, pay a bill or the seasons change for clothing But, shoes are cut or stolen I live alone, so my daughter does not have a key I need to live in safety and knowing my personal property is protedted However, Agent Louise at the ADT number: XXXXXXXXXXX said I do not qualitfy, because of my credit score By contrast, two months ago, I called and they did not ask these questions for a SSI number to get the background check on credit I need protection from the outside world, I like to know if the Credit Check is the question are essential for the the use of this ADT service Or, am I being interrupted by Cyberbulling cause this "Stalker" does not want me to have privacy!

BEWARE ADT WILL LIE TO YOU SO YOU CAN SIGN A CONTRACT THEN ADD FEE'S TO YOUR MONTHLY BILL I have been with alarm company for over years I did not have a contract when I call for issues with the system When a tec came out I was told they would NEED to change the system because they discontinued the one I had I asked if that would cost me anything I was told NO I also asked if my monthly bill will increase I was also told NO but it was a LIE After signing the contract they increased by bill and NOW refuse to lower it I HATE THIS COMPANY THEY ARE MAKING ME STAY WITH THEM BECAUSE I CANT AFFORD TO BREAK THE CONTRACT I DO NOT RECOMMEND THEM DO NOT SIGN ANY KIND OF CONTRACT WITH THEM THEY ARE LIES

I want your company to STOP contacting me! A sales rep has been to my home several timesI said no when I was homeNow the mail is coming inNo means No, stop harassing me now!

I moved from MD to FL and unable to continue my contract in my new buildingADT won't let me out of my contract without charging $
To Whom it May Concern at ADT and Revdex.com: I was a customer of ADT for years back in Pittsburgh, PA, when I lived at *** *** *** (I fulfilled my contract at that address, and then some)Because of the excellent service I experienced, when I purchased a home at *** *** *** *** in Silver Spring, MD, in December 2016, I went with ADT againMy husband and I recently moved to Orlando FL to an apartment building (and so are unable to continue with ADT), and our home is selling back in Silver Spring MD on June of this yearADT customer service told me they will not allow me out of my contract and they would charge me $to cancel my service unless I am militaryThis doesn't sit right with me in terms of common sense and as a consumer who has given ADT my business twiceIf ADT doesn't allow me to cancel my service penalty-free, I will

I have had ADT service since July I have had nothing but issues with the devices and customer serviceFirst, they release their services to a licensed dealerThere in lies the major problemDefender One is one of their licensed dealers and therefore whatever issues or concerns the customer has, neither company will directly deal with the customer but tries to avoid concerns or issues by dumping the customer back and forthThe last time I spoke with a representative, *** ID# XXXXX, she had promised that if we continued to have issues with the devices installed in our home after this last "repair", then we would be reimbursed for the months paid and released from the contract without any penalty or fees associated with early terminationI have left messages with *** since then to terminate the services since ADT/Defender One continues to fail provide adequate servicesThis has been since November and a month later, no return callThe company states there are notes in the customer's file when calls and repairs, concerns are documentedDoes no quality improvement committee or department not notice how many issues we have had? Clearly, ADT/Defender One know nothing regarding customer service or protection since they continue to fail and disappoint usI truly hope that others can read this review so that they will never have to experience this GOD AWFUL services with these companies

I booked two appointments, neither was made on time, very disappointed

Unfortunately, there is no option to leave a star review for this company They stand for protection, as one of the best on the market, yet they lie and make promises over the phone just to get into your home so they can charge you twice as much as they quoted you over the phoneHow do you trust a company that has no integrity to protect you in the time of needThey told me I was getting a rate of $for a cellular connection over the phone and told me that landlines are outdated technology, however when they came over and already started installing the system, they told me my rate would be $after I asked to confirm it They are supposedly going to investigate the call where their rep and a manager confirmed a $rate for me but only to take disciplinary action, not to help me outThe manager I called to have this discussion with was rude, said she couldn't help me and encouraged me to cancel I called the ADT corporate number and they said that was Protect Your Home ADT retailer and while they provide monitoring and own the account, I still need to talk to Protect Your Home During the set up, the tech accidentally set off the alarm and the police showed upminutes later Both the tech and police said it wasn't up to them why it took so long It is sad that this is one of the top security systems available I wonder what others are like when this company operates like a basement run operationI will be disconnecting my service in two days before it's too late

faulty alarm is always going off
Alarm has gone off multiple times and ADT has not resolved this issueHave ask for a technician to come out and was told on April 5th they could not get here till May 5thThis is a business can not wait a month to receive maintenanceTold them to remove the equipment if they couldn't get here wa told we would be charged dollars to remove itWe have not violated are contract it is paid on time every month ADT is not standing behind there product and would not put us in contact with any management

Awful service the entire time we have had them we have had a technician out every single monthDue to failure of the front door camera not recording system never once worked properly for more then a day and is costing me money every single time I have to sit there and wait for a technician to come outThe people in the customer service don't ever seem to know how to fix anythingWhen you ask about your contract you get the run aroundWhen you ask for a supervisor they either tell you they will have one call you (never does), they hang up on you, or they claim they are a supervisor and nothing gets resolved when you ask for someone else because they are rude your phone disconnects once againIve had a man try to get into my home and the camera didn't work, they say Ive used all my recordings when we were never told we had a limit when we got the service so no video of the guy trying to break inHad my home alarm go off and never received a call and/or emergency services (did not come to my home) Do not I repeat do not use this company because your life may literally rely on people/and services that are defective and do not work

*** My alarm has been beeping every seconds , I contacted reliance protection customer service - twice asking for assistance I can not remove the cover on the smoke alarm and called to ask what type of battery do I need once the cover is removed or if the cover can't be removed after great effort, how do I replace the entire smoke alarm? Since I no longer have a contract with this company , the technician said he can't help me, even tho they installed the alarm systemHe told me to go to Canadian tire and figure it out I asked to speak to a manager , he said no Flat out noI was a customer for years , always paid monthly fee on time I called for assistance and was spoken to rudely , told to go somewhere else since I wasn't under contract with them and then hung up on after he said I could NOT sowak woth a manager

This started on 2/11/I was trying to reactive an already existing ADT box in my home that was installed originally in After speaking with a ridiculous amount of people within a three day period they kept insisting on charging me for a new boxI didn't need oneAfter speaking with Corp headquarters I received a call from Ray at number X-XXX-XXX-XXXX apologizing and stating he was sending a tech to activate only for with a charge for feb service of Today 3/11/I was charged when my march bill should only be for serviceI called X-XXX-XXX-XXXX spoke to people all stating on 2/11/I was charged for an install and for equipment where the orginal came fromI said no! not only does those totals not add to but I was only charged reactivation bill plus taxSo why is my 3/11/bill They said we are charging you feb and MarchI paid feb during my reactivationThey arguedI hung up and called man at X-XXX