ADT Security Services

Cancelled service in August Continue to bill credit card monthly
We cancelled our security alarm service in August when we movedOur contract was satisfiedADT continues to bill my credit card every month in the amount of $

I called today to make an appointment to install ADT due to the unsafetiness in in this crime invested area Already, I have been burglarize every time I go to the washer to do laundry, pay a bill or the seasons change for clothing But, shoes are cut or stolen I live alone, so my daughter does not have a key I need to live in safety and knowing my personal property is protedted However, Agent Louise at the ADT number: XXXXXXXXXXX said I do not qualitfy, because of my credit score By contrast, two months ago, I called and they did not ask these questions for a SSI number to get the background check on credit I need protection from the outside world, I like to know if the Credit Check is the question are essential for the the use of this ADT service Or, am I being interrupted by Cyberbulling cause this "Stalker" does not want me to have privacy!

Deceptive Billing Practices
I have been a customer of ADT for almost yearsAt the end of my paid up contract, switched to another company and did not renew my contract with ADT However, I kept receiving overdue bills for services I no longer was receiving (after mid December) This was followed by several (as many as two a day) automated phone calls reminding of the "overdue account." After several attempts to reach the billing office by phone I was finally successful in early February A rather rude representative informed me that I would have to pay a "cancellation" fee I informed him that I was not inclined to do so as I had paid up until January and the service was disconnected in mid December It is an alarm monitoring company after all, it should be obvious when I am no longer connected I finally gave up trying to get them to understand that I was no longer a customer They sent me a final bill for $ and I paid the bill to stop the harassing phon

ADT is not customer friendly at all Our company used them for nearly years until we moved for business reasons We had full intention of continuing usage in our new facility but the company does not service the area we moved to Instead of conducting themselves professionally and allowing us to terminate our service, they are charging us the full amount of monthly fees for the duration of our alleged contract as well as a cancellation fee This company is unrealistic and should be ashamed of themselves People and companies move That's life They are not going to be able to coordinate their moves with when their contract expires Punishing a customer with an unrealistic bill who didn't want to stop service in the first place is no way to get them back in the future, or anyone they may talk to regarding your company ADT has a backward approach to business Unless this changes, I would never recommend them to anyone

BEWARE ADT WILL LIE TO YOU SO YOU CAN SIGN A CONTRACT THEN ADD FEE'S TO YOUR MONTHLY BILL I have been with alarm company for over years I did not have a contract when I call for issues with the system When a tec came out I was told they would NEED to change the system because they discontinued the one I had I asked if that would cost me anything I was told NO I also asked if my monthly bill will increase I was also told NO but it was a LIE After signing the contract they increased by bill and NOW refuse to lower it I HATE THIS COMPANY THEY ARE MAKING ME STAY WITH THEM BECAUSE I CANT AFFORD TO BREAK THE CONTRACT I DO NOT RECOMMEND THEM DO NOT SIGN ANY KIND OF CONTRACT WITH THEM THEY ARE LIES

Awful service the entire time we have had them we have had a technician out every single monthDue to failure of the front door camera not recording system never once worked properly for more then a day and is costing me money every single time I have to sit there and wait for a technician to come outThe people in the customer service don't ever seem to know how to fix anythingWhen you ask about your contract you get the run aroundWhen you ask for a supervisor they either tell you they will have one call you (never does), they hang up on you, or they claim they are a supervisor and nothing gets resolved when you ask for someone else because they are rude your phone disconnects once againIve had a man try to get into my home and the camera didn't work, they say Ive used all my recordings when we were never told we had a limit when we got the service so no video of the guy trying to break inHad my home alarm go off and never received a call and/or emergency services (did not come to my home) Do not I repeat do not use this company because your life may literally rely on people/and services that are defective and do not work

Installation included a six-month Money-back guarantee and $referral reward that was not honored
On Dec my wife contacted ADT by phone to request a quote for monitoring services on a previously installed hardwired systemOur initial consultation occurred and after repeated assurances from the ADT Representative MrNeray Walker that the present special included a 6-month Money-back guarantee and rewards for referrals we agreed to immediate installation
We provided three referrals and were promised a to weeks, $gift cardAfter the stated time this offer was denied by the Representative
Went on emergency leave , country of Bahrain for the next four weeks and observed the following:
Dec - No Internet access
Dec - access unavailable
Dec - cannot view videos or retrieve captured clip
Dec @- no live feed from either camera
Jan @ -offline
Jan @- Offline
Jan @- Driveway & Patio c

Promised rates from initial contract and set up a new contract in a different city where new contract details were not disclosed properly by sales rep
Had service in *** *** Started at $52/month for Pulse and rate was dropped in to $24/month since I was a loyal customerMoved to *** and set up a new serviceI was promised the same rate by sales rep Shaun *** I told him what I was looking to do and he said no problem everything will stay the same and he handed me iPad to sign and pay $for debitThis is the only information that showed on the iPadFirst bill came and the rate was $45+I called corporate headquarters multiple times in DecemberThey told me I was in a new year contract, they told me initially rate could not be changedCalled multiple times in December only to be bounced around to different reps and mangersFinally spoke to someone at corporate customer care and was told rate could be adjusted to $About a month went by and I conta

If you could, do not sign up services with ADTThe experience that I had with them is very badI am still on the phone with them after mins waitBasically, you have to be very careful when you signing up your plan because the technician come over lies about the fees that they chargeADT use vendors to get their business, and when there is a problem, they have no knowledge about the contract that was signedI don't know why they put me on hold for that long when I am simply asking to remove one feature from my services since I don't use it after three month trialIt is simple that they remove the service from my account and stop charging me for the serviceHowever, it has been mins wait, (apparently Dean just put me on hold, I don't even know whether he is working on my case or not), I am writing this reviewI actually want to see how long will they keep me on hold or they just hang up the phoneUnbelievable, and unacceptableI can't believe a company like this size will actually not keep their wordsI was told I can cancel the service that I don't need anytime and won't be charge for it as long as I keep the contractSo the technician (kyle) lied like that? How could I do business with a company that I have no faith inI would like to speak to management in ADT regarding this contract that I signed since I was mislead or should I say I was lied toIt has been mins, and I am still waitingPlease do not let yourself repeat what I am going through now

ADT: Horrible Experience Transferring the service is a nightmare Different parts of ADT do not transfer information correctlyCalling to correct is not good--just stuck on phone for hours Lesson: Buy and install your own equipment yourself

Unfortunately, there is no option to leave a star review for this company They stand for protection, as one of the best on the market, yet they lie and make promises over the phone just to get into your home so they can charge you twice as much as they quoted you over the phoneHow do you trust a company that has no integrity to protect you in the time of needThey told me I was getting a rate of $for a cellular connection over the phone and told me that landlines are outdated technology, however when they came over and already started installing the system, they told me my rate would be $after I asked to confirm it They are supposedly going to investigate the call where their rep and a manager confirmed a $rate for me but only to take disciplinary action, not to help me outThe manager I called to have this discussion with was rude, said she couldn't help me and encouraged me to cancel I called the ADT corporate number and they said that was Protect Your Home ADT retailer and while they provide monitoring and own the account, I still need to talk to Protect Your Home During the set up, the tech accidentally set off the alarm and the police showed upminutes later Both the tech and police said it wasn't up to them why it took so long It is sad that this is one of the top security systems available I wonder what others are like when this company operates like a basement run operationI will be disconnecting my service in two days before it's too late

Best advice ever is: Never start with ADT to begin with years into a year contract and my home sold Cancelled and was told things that are apparently wrong and am now hearing "we don't know why the last operator ever told you that - it's not true" Was told alarm would be disabled and new owners would have to pick up the services(which they agreed to) for the alarm to work Was told I would be charged but would get the money back when the new owners took up the service Was told I would get a letter explaining all this Was also told if the new owners did not get the service, then I would have to purchase a new year contract in my new location and purchase the equipment all over again (what??!!) Apparently the alarm works without services and the new owners aren't paying for it ((I'm still getting alarm notifications so I know the new owners are using the system and either ADT is lying to me and they have a contract or the new owners have a free alarm system) So I'm stuck with an $bill for a company that gave me the choice between bad and worse options And this is after years of me giving them $a month I've talked to at least different agents who have all told me different stories I can't believe they have an A+ rating with so many negative reviews how is this company getting away with this??!!!

faulty alarm is always going off
Alarm has gone off multiple times and ADT has not resolved this issueHave ask for a technician to come out and was told on April 5th they could not get here till May 5thThis is a business can not wait a month to receive maintenanceTold them to remove the equipment if they couldn't get here wa told we would be charged dollars to remove itWe have not violated are contract it is paid on time every month ADT is not standing behind there product and would not put us in contact with any management

Technician came to home in March 2016, my system doesn't work anymore There is no power to the systemContinue to receive bills
Account # XXXXXXX March ADT tech came to home, I was informed my system no longer works and new one is needed I was told I needed to sign a new year contract I chose not to sign a contract ADT called me 5-25-because I did not pay the bill I explained that system is not working, how are you billing meWas transferred to many different people, I informed them to CANCEL the service I was told that service would be cancelled and as of 5-25-my balance was zero because adjustments were made I had to tell the lady lots of times to CANCEL the service because kept trying to talk me into getting a new system No one could explain to me how they are charging me for monitoring my home and the system has NO Power, no one could explain it to me One guy said "It's kinda like a cell phone that you misplace and the service is still on." I info

We're sickened by the scandalous way these people workOn the main wall when entering our home this guy put a giant boxHe pushed our couch out three inches for the power supplyHe installed all this first, which we assumed had to be covered by the super "deal" we were getting with $1,400+ of "free" equipment and THEN sat to talk money to the tune of $400/month for the next four months!? $68/month after, for years!? What!? Give me my formerly untouched plaster wall back, take this monstrous box, and give us peace of mind back!
3:30AM and can't sleep BECAUSE OF A SECURITY COMPANY!

Called 5/4/to cancel alarm service(no longer under contract).Was told would have a pro-rated bill for month of May but was charged for whole month
on 5/4/18, my wife *** called ADT at *** to cancel our alarm service (we were no longer under contract)At 1:57pm, she spoke to ***Since we were days into billing cycle, my wife asked if there would be a prorated charge for days*** said yes and cancellation would be effective that day
On 5/18/18, I was charged $for alarm service for the whole month of MayOn 6/4/at approximately 5:45pm, my wife called ADT back and spoke to *** then ***ADT now tells us that yes it was cancelled 5/but takes them days to cancel serviceThis is an outright scam to bilk another month of service from a customerIf I called them today to start a new alarm service, I guarantee you it would be working today and not in daysThere is no reason this should take days and this is not stated anywhere in any

I have had ADT service for over years and it has always been fraught with problems and conflicting information from ADT personnel It would take weeks to relay all the problems, issues and outright lies from ADT over the years I have now moved out of the house where I had the service and I contacted ADT to cancel service months agoHowever, they refuse to cancel the service and give different excuses every time I contact themThey continue to bill me for services I have not received, for a house I no longer own, in a country that I no longer reside in and somehow they still can't see what's wrong with this situation For months I have been trying to have this resolved but every time I contact them I get a different storyFinally on November someone at ADT said they would have it corrected if I emailed him a copy of the cancellation notification I sent back in AugustSo I didBut then of course I hear nothing back from them, the account is still not cancelled and they are trying to bill me even more In frustration I contact them via social media and then I get a message telling me "there is no record of your calls" and telling me that if I want to cancel I can email proving a WRITTEN copy of my signature is on the letter - that is the first I have heard of thisSo why didn't someone mention that back in August if that is why they are refusing to accept my cancellation notice, they should have SAID THAT months agoIt is despicable to ignore me for months, continue to try and bill me, and never bother to tell me why you won't accept any of my cancellation notices What a disgusting company

They are liarsWhile talking to them on the phone ADT agreed to do somethingthen when you call them backThey don't know what they agreed to do
This company shut my service off for a year when I made regular payments for my serviceI was arming my system everyday without serviceThey had to refund me a year worth of payments because they mistakenly cut my service offThey cut my service off For the second timeThis time for five months and now they refuse to give me my money back for the service I did not have for monthsThey insist on giving me credit for future paymentshowever, I want a refund for the service I did not receiveEven after spending hours on the phone with ADTthey finally agreed to give me my money backI called to check on my refund and Tammy #XXXXX informed me that I am getting credit instead of a refundAfter spending all those hours on the phone I was back to square one againThey refuse to refund me for my over payments even when they agreed

Good Afternoon,
It is with extreme disappointment that I send this email requesting immediate cancellation of serviceMy service was installed less than an hour ago and I must say that the Technician sent to install was horribleWhen I agreed to the service, I was told that I would receive items that were not provided at the time of installThe technician also informed my husband that he would not mount the keypad due to there being a $mounting fee??? Unfortunately I was in a meeting at work during the install and therefore limited in what could be done to resolve this matter
My husband then offered to pay the $fee, and the technician told him he was unable to do it after all because he had another job in Bolingbrook and did not have the hardware either wayThe keypad was left on my floor, pictures below
There was also an authorized charge to my credit cardI called the Corporate Office, to voice my concern and was told there was nothing that can be done
I am writing as I was told a email had to be sent in order to cancelPlease accept this as my formal notice of cancellation notice
This is by far the worse experience I have encountered as a consumerBased on this experience, I would not recommend ADT Companies to anyone, EVER
If you have any additional questions or if additional information is required, please don't hesitate to call
Signed: Annoyed Customer

We just bought a new home and the home had previously had an ADT system installed so we thought it would be much easier to go with company as opposed to getting new wiring through another companyWe found online that we can get service coverage from ADT at $a month and we thought it was safer to go with an established company even if it was a bit higher monthly pmtWhen we called to set up an appointment we let them know that we already had adt wiring and what not and that we wanted the service we saw on on phone for $or so dollarsThey scheduled an appointment did'nt really ask much and so we had a tech come outThe first thing the tech said was we need to replace this old device (keypad) it was out dated and he went to work right awayafter about minutes he came and said lets take a walk through of the home and name the roomsHe said ok ill get the paperwork together and ill be backWe thought it was great as the customer service agent had previously told us that the whole thing would take 1-hours and we thought he was finishedWell come to find out, we had to pay for equipmenttotal was about $4,as he also included 1k in smoke detectorsOf course we looked at each other in disbelief as we where never mentioned of these fees we had no idea that each device was $and smoke detected (we did'nt ask for) $We told him thank you but at this time we just purchased a home and we had all our expenses figured out and we could not afford this expenseMind you he arrived at about pm Thursday, by pm we where still trying to convince this man we could not afford it We called ADT again to complain about the information and they said the guy was installing too much in the home and described it as "OVERKILL"We had to pick up my daughter from school during rush hour it takes approx mins to get to herWe had not moved into the home yet she is still in her old schoolThis guy takes no for an answer and would not leave The supervisor we spoke to at ADT asked us to him to STOP the installation and he tech just called his manager and he asked me to talk to himSo we have two calls one with the services sup adn one with the techs's managers both talking to me and my partner at the same timeIm expecting soon and I had been there since am and only had breakfast so im desperate for a solutionThe guy finally said that the equipment could stay and it would only be $for the systemWe did not understand what the charges where for and when we where mowing our lawn right before sunset the technician asked us to create profiles and to sign a contract so we didWe did not understand or really hear what he was saying as we had another guy trimming the grassMy partner was then dragged off the lawn by the guys and spoken to, not sure what he was told or anything (mind you this is my home, hes my boyfriend the account is in his name)He did not understand what the tech said and he did not even understand the instructions on how to use the systemThe guys said, im going to show you how this works but its going to go very fast okCall us if you have questions and leftWe wake up at am the next day and later realize that we had a text alert for a robbery in hour home at 3:amWe call ADT and tell us that the service will not start until pm that night and so they did not call the policeWe take the minute drive up to the home not knowing what to expect and still a bit scared to be honest as I'm pregnant and see that one one the alarms the newest and practically best equipment they have fell out and is laying on the floorAlso come to find out that we were charged $NOT $as promisedDid I mention that the Tech left after sun down and we got home at 8:that night due to all thisI want this contract terminated adn need help finding out how to go about doing itPlease assist as the tech said we had days to cancel but I do not believe anything he says as my boyfriends tells me he was already charged to his cardThis is too much stress for me