ADT Security Services

Customer challenge to Protection One:
On January 25, 2018, Mrs*** *** suffered a fall in a parking lot which resulted in a fractured pelvisBecause of the condition, she was unable to climb the stairs to her bedroomShe therefore was confined to sleeping in her chair in the family room on the first floor of the homeThat first night, her husband turned out all the lights and went upstairs, leaving her sleeping alone in the darkAt about am, she was awakened suddenly by the burglar alarm sounding a full blastAlone and helpless in the dark, she was terrified! Her husband came running down the steps, turning on lights as he came, fearful that his wife was in dangerAfter careful inspection of the entire house, he concluded that this was a alarm and so informed the monitor caller
Determined to avoid a repetition of the incident, he called the Protection One local office to request a repairmanThe began the confusionFirst, the initial call was answered by a p

Dear Revdex.com,Several weeks ago I contacted ADT wanting to know if I could cancel my contract with them without penaltyFirst, a customer representative indicated to me that I could under "special conditions." There was some initial confusion as to when my contract expiredUpon some research, it was determined that my contract was still in effect for approximately one yearAt the time that I installed ADT, I lived in New Jersey in a high crime areaMy apartment was burgled twiceApproximately two years and months ago, I moved with my family to MarylandI now live in my late parents' condo with my family ADT was notified by me of the move and the system installed hereI explained to ADT my circumstancesI am a disabled, cancer patient on a very limited Social Security disability budgetWhat bothers me is that security is included in my monthly condo fee (approximately $monthly)Because of my "contract" I have been obligated to pay an additional $monthly (it used to be

I had service through ADT at my former home in Scottsdale, AZfor many yearsIn February 2018, I moved to TucsonWhile I didn't actually move until mid-February, I called ADT days before to tell them to cancel my service as of my move-out date, which I knew would be FebI thought that was the end of itHowever, they continued to send me bills for approximately $90, which they claim is for unpaid serviceEach time I got a bill, I would call and try to straighten it outI told them that I couldn't possibly be continuing my service in Scottsdale until now when I haven't lived in that house since mid-FebruaryAfter multiple bills from them, and multiple phone calls to them, I told them to stop harassing meAt one point, a representative told me that my account had been closed and that I didn't owe anythingHowever, the bills have continued to arriveAT this point, the recent bill is for $29.67, with a previous balance listed as $It appears that they adjusted $

Able to add any additional devices myself to expand the alarm system
When I called ADT I asked if I were able to add additional devices myself in order to expand the security and alarm systemThe customer service representative stated that I will have access to the system and I can add as many devices I want as long they are ZWave or ZWave PlusHe even stated that he has done it himself and that he added a door Ring camera that he found cheaper as the one ADT hasI specifically informed him that that was my intention to add better and more modern ZWave devices that are on the marketHe stated that the service person will show me how to add devicesI told him that I called other providers and they don't allowed customers to add any device to their systemI insisted asking him if ADT will let me add devices, he repeated that he has done it himself
The day of the installation the service technician showed me how to access the system in order to add other devices to the system

This is the most awful service I have ever received from ADT and Defender Security I have had endless billing and service problems with very little resolution support These is a partner group, but have no idea how to work together Their communication is confusing, inconsistent and outright pathetic I have wasted hours trying to solve these problems to no avail I set up easypay and they never charged the payments; excuse, Defender Security is not ADT and this needed to be set up separately They claimed to have left numerous voicemails and text that I never received Most representatives were very rude
I will never use ADT again and will ensure all my associated are aware of the poor service; I would not recommend ADT to anyone At this point, I intend to pay the early cancellation fee just because I do not want to deal with this organization again
I can see by the other reviews that I am not alone Clearly, this company is about profit, not customer service

We had a terrible experience with ADT and their local installer "Defender" They basically operate a bate and switch operation and put a hard sell once they arrive The installer installed a key pad prior to our agreeing on a price and package and then put a hard sell on my wife The package we had agreed to with the salesperson on the phone was not the deal that we got Basically the salesperson lied to us and the installer was unethical and unprofessional If I could cancel the contract I would

ADVERTISING #company that will mislead you and scam you! My husband and I have spent over a month trying to fix our security systemADT has sent over multiple employees to resolve our security system, none have been successfulOur HORRIBLE experience began with an employee named *** *** who came in and didn't complete the task he promised to completeInstead a few days later he texted, informing us he couldn't help us anymore and there was nothing he can do to successfully install our system (wow! very professional)I was left very upset, this man literally came to our home, installed unnecessary products (that we were charged for) to get credit on a high commission and lied to us about the security plansApparently the plan he advised us to sign up for...doesn't even exist!!!! Now we are paying more than what was promised and we are STUCK on a CONTRACT because of *** ***I personally don't understand how ADT stays in business, I'm not sure if that's how they train their employees or if that's just how their business worksRegardless its disgusting and unethical

was quoted on price during the sales conversation of After installation charged me $ for an update that I did not have
10/alarms system was installed was supposed to be basic for $ Receive a bill for $ They were charging me for Pulse when I called to complaint they said that I was incorrectI called on the third day of the contact and was going to cancel but after hours on the phone they convince me to stay with them at a rate of $I felt it was a compromiseTHe tech came out and verify that I never had the upgrade equipment and I signed a new contactI was told that it would take days to show up I paid the higher rate in OctoberNow in November they are still charging me the higher rateI called today and they claim that a signature was missing and once I sign it will be another days Everyone I spoke to there claim that there is nothing they can doThat I will have to take more time and have another tech come out to sign the sam

We were not told we were entering into a three year contractWe had to pay $to end our contract when we moved
We signed up with ADT and were told it was a month to month basis with NO contract, we had no reason to believe we were entering into any sort of contractWe were also told that when we moved they would reinstall for FREEBeing in the military we move a lotWe were also told the system worked a lot differently than it actually did, we were told it would automatically contact the police if the alarm went offWhen our alarm did go off I got a text message, not even a phone call and no phone call was made to the policeI was unhappy and tried to cancel as I was told I could and they informed me that I would have to pay $feeWe did not want to do that so when we said we were moving and wanted to move the equipment we were told that was not an option we would have to rebuy everything and pay another installation feeOur sales rep was Janie *** she mislead

ADT's Failure to terminate service request by *** ***
On September 30th we called the ADT customer service to inform them that we no longer needed the service and we wanted it cancelled
*** *** was not under any contractual obligations and we expected that the service would be cancelled,however after a few weeks we were still receiving a bill from ADT
We contacted them again and sent a letter requesting that the service be terminated
After calling the customer service again we were
told to fax a letter which we did
To date almost five months later we are still being charged for a service we no longer have used since last year
The business has vacated the location of the service address since last October
ADT needs to cancel the service for *** *** with immediate effect and the outstanding billing amount vacated from the company's profile
The account number is XXXXXXX
To date we have been receiving

Four service calls since MarchTwo months we were not connected to the ADT serverLast call left us without AC for two days and stuck with the bill
If you want random technicians showing up in personal cars, ADT is for you! Since moving into our new home in March we've had service calls to ADTEach technician was from a third party company who would arrive in an unmarked car and sometimes showed an ADT badge
The first call was for a new setup, which was done incorrectlyThis led to another technician request to come out and re-install the correct equipment in the right location the following weekOver the next two months we had several more issues with the indoor camera working properly - horrible picture quality, not working at night etcAnother technician came out to check the issues and we were told that for over months there was no connection between my home and ADTIn case of an emergency there would have been no emergency contact made to the correct authorities

I gave the ADT rep a check for $as a deposit ADT used the routing number and account # off the check and withdrew $from my account
Paul *** from the *** *** ADT office in *** *** called me to see if wanted to reactivate my current security system I told him that I would if I could sign a paper contract and be billed monthly by paper bills by way of the USPS I told him that I wanted to pay by check; not by direct debit or EFT He told me that he could do all the above and so he came out on 3/8/ I signed a contract with him The contract had the area filled out that says "To send me a bill" He said that he needed $as a deposit I gave him a check for $ We planned to do the installation on 3/15/ Between the day I signed and the 15th, I called Brian and asked if I could add keypads to the order He said yes and that it would cost $ He never said that he would need half of that $as a deposit I kept wondering why he

I recently decided to have a security system installed but was concerned with the cost I received a promotional flyer in the mail for ADT which offered a $rebate on installation/$per month special so I elected to contact them The salesperson promptly came out the next day He was personable and knowledgeable about the system and did a great job of installing the equipment However, as he was persuading me to purchase a more expensive package, he promised a "couple more $VISA gift cards" to "offset" the additional cost for the first year He had also indicated that I had "three months" to cancel the contract if I was not "happy." So, I agreed He said I would receive an email regarding the gift cards within three days days later, I contacted the local contractor to inquire about the gift cards The CSR promptly sent me an email for the first $VISA card and "got permission" to authorize one more (instead of two), which was nice However, in reviewing the instructions for redemption, the process to obtain the gift cards seemed odd so I googled Mpell Solutions (the company who distributes these cards on behalf of ADT) and read numerous negative reviews by customers who described their experience as a "scam" meaning some did not receive the cards, difficulties activating, frustration about the $shipping fee, and other concerns At this point, it made me uncomfortable to send in a personal check to try and redeem the certificateI contacted the local contractor and just expressed my frustration over being mislead and inquired about deactivating my system I was told there is absolutely no way to deactivate the system (unless there are "three of the exact same" unresolved incidents with the system within days) without paying the remaining fee on the three year contract (I believe 75% of the value of the contract) In short, I feel that I was mislead by the representative of the company and feel this is poor business practice I know I signed the contract and therefore am stuck with it but have buyer's remorse for the reasons cited above My review: From a customer service aspect, buyer bewareAnd be prepared to be locked in to the contract despite what was originally promised

ADT needs to remove service fees for April, May, June, July, August, & Srptember 2016, no service through this period
I received a bill March which I phoned ADT to inform them to cancel my previous serviceMy balance was zeroADT was billing me for the future months of April, May, & June, on that statement for $ADT proceeded to send another bill which I phoned again to cancel my serviceThen ADT sent another bill which I sent a letter to again confirm cancelationI just received another bill dated June 13, for the next three future months of July, August, & September for another $totaling $ I again contacted ADT which they transfer me numerous times expressing they understand but the bills keep coming for service that I do not have

We're sickened by the scandalous way these people workOn the main wall when entering our home this guy put a giant boxHe pushed our couch out three inches for the power supplyHe installed all this first, which we assumed had to be covered by the super "deal" we were getting with $1,400+ of "free" equipment and THEN sat to talk money to the tune of $400/month for the next four months!? $68/month after, for years!? What!? Give me my formerly untouched plaster wall back, take this monstrous box, and give us peace of mind back!
3:30AM and can't sleep BECAUSE OF A SECURITY COMPANY!

I have been a loyal ADT customer for 10+ years (years current residence and 5+ years former residence) On multiple occassions, I contacted ADT to trouble shoot a problem I was having with my system, and requested a technician come out A tech showed up outside of the arranged window Last Saturday, I contacted ADT to cancel my service with the company After speaking with ***, a customer service rep, and *** a customer service supervisor, I was told I'd have to pay $to cancel the contract because it renewed in May when I added a camera to my service after ADT sent me a free camera offer I ALREADY HAD SERVICE WITH ADT! WHY WOULD ADDING A TOOL TO EXISTING SERVICE RENEW THE CONTRACT? After 10+ years as a customer, I must pay $770? This is a SCAM, as well as poor customer service It's preposterous to think it's okay to charge this amount of money to cancel a contract I never requested be renewed, especially when I was not informed of this feeI AM INCREDIBLY DISAPPOINTED AND DONE WITH ADT!!!!!!!

I have been a customer of ADT for the past yearsPrior to my contract expiring on June 2018, I was going through a hardship and was given a discountI could no longer afford the payment and closed my account on 08/04/I was never told that it will take days to stop the direct withdrawal from my checking accountConsequently on 08/when my account was charged again I called ADT and requested a refundI was then sent an email about the request and told that it will take to business days for the refund to my accountNot only I did not get the refund in my checking but I was also sent another email showing an amount that is to be charged to my checking account on the coming 09/15/ I have the email as proof and can forward them to you at any timeI am demanding a refund to my account from the charge on 08/15/and my account in my opinion was closed as of 08/04/
Product_Or_Service: home security

I was connected to ADT sales after ONLY calling to set up new service for electric in my family's new residenceI mentioned I was undecided but would like to get pricing since my husband had shown interest in the product, and I also receive a discount from my employerI had told the man originally I only wanted pricing, and I couldn't be on the line long since I was on the clock at work and was just about to go back from a short breakHe mentioned the call would only take about minutes and I could get pricing before the end of the callI say okHe continues to talk promotions, to which I let him know which option would be bestAfter that has been decided I again ask for pricing since I do not have much timeHe snidely remarks, " Well we're talking nowIt should only be two more minutes" I again say okWorking in customer service myself I was not trying to be rude to a man who was only doing his jobHe then proceeds to ask for an install dateI tell him, " Again, I am not calling to set up serviceI would only like pricing." He says ok I'm just going over options." He then again asks me if I would like to choose an optional install date if it doesn't agree or we choose not to I can cancel I am starting to get frustrated at this point and I again for the fourth time I would just like pricingAfter realizing he wasn't going to make a sale then and there he quickly gave me the pricing for two options discussed and a callback numberThank ***! After the set up for my electric took less then or so minutes, I was lead through a near minute sales pitchThroughout the rest of my day at work I noticed a missed call on my phoneAS SOON AS I AM LEAVING THE BUILDING FROM WORK I again receive a call from the same numberI answer it's a rep from ADT asking if he could finish set up, and asks me why I did not complete install date on the original callI very bluntly tell him that, " I initially called to only set up my electric, the sales rep was very pushy, and the fact that I am receiving this second call within hours of my first makes me not want want the service even more." I asked them to not call me again and if I wanted service I would call to set it upI was interested in this product until salesmen got ahold of my call, and CUSTOMER SERVICE went out the windowAgain, I receive a discount through my employer, and my spouse was interested in this productAfter this I will gladly forfeit the discount for another customer service friendly companyYou should listen to the customer above all else!!

ADT sold us contract-free monitoring service in person, but now says we are in a 3-year contract which can only be broken with a early termination fee
In April 2015, we purchased a new home with an existing ADT systemRamsey *** an *** sales rep sold us new service and verbally promised that there was no long-term commitment or contractWe did not sign a service contract, and service began that month In June 2017, we chose to end ADT monitoring service, and when we called, ADT said we were in a 3-year contract and could cancel but would have to pay an early termination fee A contract was emailed to us upon request and was presented as a contract we signed upon starting service I did not sign the contract that was provided My signature does not appear on it A signature of my name appears, and it is not mine I never electronically signed any service contract with ADT The sales rep, Mr*** falsified and/or misrepresented the service terms We never would

ADT customer service is terrible
I have been trying for days to contact someone to upgrade me serviceSome one is supposed to call me backYet to do so
Terrible