ADT Security Services

BEWARE, I ended up with a multi-year contract on a system that didn't work I thought I was safe because I paid extra for the ADT repair service agreement, where ADT repairs the system if it doesn't work, but that was a scam too because ADT still required me to pay to repair it I ended paying $to terminate early

Security system in my home no longer worksSold a pulse system which is no longer supported by cell towers in my areaSystem is useless
Sold a pulse security system from an authorized dealerSystem has not been working properly since early JulyTechnicians have been to our home severely timesLast "master Tech" said system is basically useless and is no longer supported by local cell towersSystem is unreliableTo further support the unreliablability of system on 8/17/at 3:a.mADT called to tell us our alarm was going offThis was impossible because system was not onWe have been calling ADT almost everyday to try and resolve this issueADT is refusing to let us out of contractI will not pay for something that's not working

My contract with the ADT Security Systems company ended in April of I have tried everything from phone calls, letters, to emails to end this business relationship.I was told that I needed to provide a "security code" to stop the billing cycleI informed all ADT employees that I am going through a divorce and cannot get into the home to retrieve the contract and "the code"ADT told me that they would send the"code" to me via mail which did not happenI gave them my new mailing address several timesThe system has not been in the "service address" in over a yearThe ADT subcontractor told me I could take the system with me if I moved which turned out to be falseA "corporate representative visited my new residence and said the ADT subcontractor was incorrect about moving the system

BE AWARE----I've been an ADT customer for over yrsI just up graded to the pulse systems with wireless camerasThis system has a major flawMy car was vandalized in my drivewayWhen I went to show the video to the policeI learned that the camera only records for seconds....then TAKE MINUTES TO RESET BEFORE IT RECORDS AGAINso all I had was the back of someones headThey left that info about the MINUTE DELAY...out of the sales pitchVery disappointedI was surprised to hear from ADT customer service "who had no idea about their systems" that for another $they can get me the system I thought I had brought

Once ADT installed our system in 2013, we rarely interacted with them However, there have been rare occasions when we had questions Customer service has so far been good in answering questions However, when we recently called ADT to set up an appointment with them to talk about upgrading our system, the sales rep never showed up to the appointment time on October 2, We called ADT and found out the rep was not coming out even though I had to leave work two hours early to make the appointment ADT's rep on the phone said a manager would call us back That never happened either We are disappointed in ADT and we are looking into other companies for a better security system

Pick a different company if you want good customer service I was a customer of ADT for years When I saw an ad for another "top security company in America" I decided to call ADT to see if they could get me the same touch screen panel and price that I saw advertised I was told they could get me the panel for almost $and not do anything to match the monthly fee I told the representative that I was going to shop around for a better deal and was told to have a nice day After finding a better deal with a better company I called to cancel my ADT service (not the easiest thing to do even though I wasn't under a contract) The gentlemen I spoke with asked why I was cancelling, I told him why, he asked what equipment I was getting from their competitor and I told him which his response was "you're stupid if you switch to that panel" I've been with the new company for months now and they have won my business for the next years or more ADT used to be #but they have some tough competition now

First of all, why has ADT been rated At when 95% of the comments are negative? I was told that my ADT contract could be transferred to new ownersI specifically asked this question numerous times as my home was on the marketI had it installed May & home sold in Dec The new owners were told that my contract could not be transferred & they would have to sign a three year contractThey don't want to, so I have called numerous times to get assistanceI even spoke to a supervisor after a long hold timeThey are rigid & will not admit I was given wrong informationNot only am I out $plus for installation but will now have to pay over $1,to get out of my contractPlease use another no contract companyMy realtor told me this has been an ongoing problem with home sales specific to ADTIf you have had a bad experience with ADT please post on numerous sites to bring attention to the company & maybe business loss will result in different practices

The mechanics of ADT's service work well - alarms can be easily set and will trigger as expected Bi-yearly billing for the service also works well The problem comes when you have to change something or upgrade I recently has my cellphone baservice upgraded at ADT's request The tech who showed up did not have working equipment and, luckily for me, a contractor was present who easily mounted the new cellphone to the wall The tech also managed to disconnect my land line and I had no phone service Of course, I only knew about this when I got a call on my cell phone asking where I was I called ADT to schedule an emergency repair The best that they could do was to send someone the next day between 12- I asked for an earlier appointment but was told that the staff would be in meetings in the morning (remember that statement - you're going to read it again) A different tech showed up and after looking at the mess he found (I cleanhis language), was able to reconfigure the installation and restore land line service The contractor was installing new windows and I needed to get the sensors reinstalled I also needed additional sensors as the window configurations were changing That appointment (one week after the cellphone upgrade) was already set up and the tech arrived and did the work And managed to disconnect my land line AGAIN Another call to ADT at night to get an emergency repair, only to be on hold for over minutes and told that the techs will be in staff meetings in the morning They REALLY have to come up with another excuse Anyway, tech was on-time and a quick fix corrected the problem Now I've gotten a bill for the replacement and new sensors and labor But it is not itemized I've asked for a breakdown of the amount Let's hope that they can deliver
Al in all, not hideous customer service but an overall poor experience

ADT installed an upgrade to the camera system in my homeThe level of service installation was deplorableADT left a fire hazard of wires in the attic of my home and when contacted, the representative stated that It was too hot in the attic to repair on the date that I would be availableI have lost confidence in ADTI request that services from houses that I have security be terminated and all early termination fees be dischargedADT has complied with terminated the services at the home located at *** Pooler Georgia, and since the contract was up no charges were incurred, however, ADT has refused to terminate and eliminate discharges for early termination and fees from my home at Perkins lane Dermott ArkansasThe fire department was contacted and wrote a letter stating that there were too many electrical wires all going to one small electrical outletI am a disabled veteran, permanently and totally disabled, I also suffer from anxiety and depression, I do not t

At the first of the year, I decided I needed to reduce my budgetI discovered that I was paying too much for my alarm systemI had been with ADT for many years I found several alarm system companies that could provide the same service cheaperI called up ADT to cancel my ADT contractUsing their phone system I was routed to the cancellation department specialist The representative attempted to convince me to stay; I declinedAfter several attempts, she gave up and told me she was cancelling my contractShe informed me I was signed up thru the first of February(Your payment is for the next three months)I asked if they wanted their equipment backThe representative told me no that the equipment was out of date / could not be used againI felt that every thing had been accomplished and my contract with ADT was canceledI was surprised when I receive a bill in March for three more monthsI ignored thing this was a mistakeThen in June I received another bill for another

Despite cancelling my service on 2/25/2015, ADT continued to bill me for my service
On or before 1/- I called ADT to discuss cancellation, in anticipation of relocating from my house to a neighborhood where the police direct-monitor alarm systems (on 2/25) Received E-mail survey request follow up from ADT asking for feedback on my contact with their customer service folks
2/24/- Closed on new house / took possession of house
2/25/- Moved into new house
2/25/- Phone call from Shane *** of ADT He called me, following up on the cancellation of my service, and spoke with me about why I cancelled my service During our conversation, I explained how I moved to University *** where the police direct monitor their own alarms
2/25/@ 6:PM - Follow up e-mail from Shane *** of ADT confirming my conversation ealirer that day
From 4/21/- 6/21/- ADT proceeds to bill my credit card for the following unauthorized charges on the follo

ADT uses subcontractors who own the contractThey want to lock you into a non-transferable 3-year contractYou never know who you're dealing withLooking at all the negative reviews (94% negative) how can Revdex.com give them an A+?

ADT Keeps calling me to schedule an appointment for a company I do not work atThey will not remove my name from their system after multiple requests
ADT is calling me multiple times per week to schedule or confirm an appointment for a company I do not work atI have asked them multiple times (at least times) to remove my name from their systemTheir constant calls are bordering on harassment as they will not remove my name from their system and continue to call me

This is in regards to the 1-# for ADT After spending minutes on the phone discussing a security system, I set up a date/time for ADT to give make a visit and give me an estimate I am shopping for the best security system so I am getting several estimates At the end of the call, the guy asked me for my social security number He said they had to run a credit report before they would come to my home and give an estimate I refused because I'm ready to obligate to any security system company yet After talking with a manager he too insisted they had to run a credit report before they could give me a "Free" Estimate Needless to say I cancelled the estimate and hung up
I don't give out my SSN to every dealer I car shop with or any other business that comes to my home for an estimateIs this legal?

I cancelled my service in July Despite cancelling my service ADT kept my account active and kept charging me
I cancelled my service with ADT in July ADT charged my credit card $ I put a dispute in with my credit card company for the entire $charge In the meantime, ADT sent a partial credit of $to my credit card which my credit card company reversed back to ADT's bank due to the ongoing dispute that I had already put in place for the entire amount of $ At some point after this, ADT sent my account to collections I do not owe ADT any money I cancelled my services in July and no matter how many times I called to cancel they kept telling me that my account was still active and that I was still being charged

Transferred account, from resident to businessADT sales person stated that I will only have the remaining years on the contract
I use to have ADT service at my resident and had it transferred to my business, after being visited by an ADT sales RepThis sales rep was out of the Norfolk, VA locationHe came to my business and tried to get me to get ADT service for my businessI told him that I had ADT services for my home and was thinking about canceling it and did not want to sign another contract for my businessHe stated to me that he can transfer the service from my home to my business if I wanted toHe stated that since I only had years left on my contract at my home, I will only have years on the contract for the businessI agreed to having him transfer the service from my home to my business and have only years left on the contractIt was a mess, after months of dealing with ADT and the sales rep about this transfer, I had to file a Revdex.com complaint about the acc

I subscribe to a service called ADT Pulse from ADT The service provides an app for Android type smartphones that allows you to control your home security system Since Google provided an update to the Android operating system to version on August 22nd, the ADT Pulse app has not functioned properly The app is forced into landscape mode, which makes it very difficult to use ADT was made aware of this in August and despite opening numerous cases with their support departments in the meantime, the issue is unresolved ADT states that they are aware of the issue and that it is being worked on, but almost months of degraded service is unacceptable I have requested credit on my bill for the decreased functionality, but these requests have been ignored
Product_Or_Service: ADT Pulse
Account_Number: XXXXXXXXX

ADT sent bill in mail stating that was owedI called them on 2/14/and requested service be stoppedWas told request had to be in writing to a different address than where payments are sentThe lady gave me the addressWith services used plus one month extra to give letter time to arrive my total bill came to I ask her to repeat amount and also ask if conversation was recorded and was told yes to both.Wrote a check that night and on check stated service should be canceled on 3/14/Wrote same thing on bottom part of reciept I got in mail and placed both in envelopeWrote same thing on top portion of my bill and placed in separate envelope and wrote address company gave me to cancel services on envelopeMailed both on 2/16/Called company on 3/11/after getting another bill & was told I needed a password because they hadn't received my cancellation requestThey HAD received and cashed the check I sent but not the other.Told them it had been 10+ years since w

The installation did not include all the equipment I was promised in the deal and it has been unresolved for a month
I was quoted two cameras when I signed the installation dealOnly camera was installedI've attempted unsuccessfully to have the issue resolved for over a monthMy sales rep offered to purchase the camera to resolve the issue and his manager stated her would send the camera and it didn't happenI called again and was charged additional money and quoted an additional fee for monitoring which wasn't included in the original dealI rejected the additional monitoring fee and asked for a full refund and the removal of the equipment and was quoted a early termination feeI also have a photo that was taken from the location where the second camera was supposed to be installed leading me to believe there was two cameras installed when there was actually one which leads me to believe I may have been the victim of a scam

DO NOT USE ADTI have had the worst exerience with customer service and then getting into a dealer disputeTheir customer service employees are trained to upsell you and force you into signing thingsMy customer service rep told me he had minutes left on his shift and I needed to sign the document before then
Word to the wise: if you are using an old system, double check if it is through an authorized dealer and not ADT itselfI got in a dealer dispute for not knowing better and was punished by having to wait to get my system installedInstead of using their local authorized dealers as an extension of themselves, ADT is greedy and will try to take the customers back even if they haven't signed anything