ADT Security Services

They are a scam, they will tell you anything over the phone to get you started The technician came, after he installed the keypad he tell me the basic plan is $you have a $credit so its $ I talked the online rep, I had opening and he said no problem we are even giving you an extra $toward additional equipment Each sensor is $or $for the glass breakThey never tell you these prices on the phone or in their advertisements Nadir Khan wasted hours of my time

It is simply horrible this Customer Service agents are nothing but a bunch of BULLIES!!; that are disrespectfulI ask to speak to a Supervisor and right out refused to let me speak to one an less a gave them a verbal passwordI handle all the business in my home and up until now they have never requested such a thing.In a previous call; I was toll I will be given a month refund do to my service not working for sometime and because I could not cancel my contract yetThis person who had NO!! skill or obviously education or manners simply just hang up the phone I was very upset and this person had no problem solving skills what so everI will NEVER recommend this company to anyone I'm looking forward to concluding my business relationship with them as soon as possible

My husband and I are very disappointed with ADT's serviceWe thought we were getting the best there is out there, but their customer service is extremely lackingWe had our system installed after an attempted break in and spent over $2,on equipmentWe opted for the Pulse which is $a month because we liked the idea of being able to secure our home from our phonesIt worked fine while the tech was here, we were able to turn the alarm off and on several timesA few days after we tried to secure our home from our phones again and it will not workWe have tried countless times and it never worksI called ADT and asked if we could have our account changed to just the basic so that we are not paying for a service that does not workThe answer was no but that we could contact the company that services the app and systems to see if it can be fixedI contacted that company and my problem is still not resolvedSo now we are stuck paying $a month for two years for a service that does not workWe are also very disappointed with the tech that installed our systemThe wiring is just completely messed upWhen we try to arm our home under the "Stay" option, it is armed as "Away", and vice versaAlso we asked specifically for our garage window to have a sensor on it, but there is no sensorWe asked him to come back and fix it and he said he would contact us but never didADT is simply not worth the amount of money that they charge

Unsafe security system installed without disclosurePut household at risk of fireAdditionally, ongoing service and communications issues
I was a customer of ADT for upwards of years, when I discovered that the system installed in my current home was essentially uselessMost importantly, it had put my entire household at risk for almost decades
Unbeknownst to me, the system that was installed in my current home in Southampton, NY years ago by ADT had only a single smoke alarm connected to the central stationThat alarm was located in an unfinished basementThe two stories above the basement, which housed all living quarters, had alarms that were connected to nothing(This was confirmed when I spoke to ADT.)
Had a fire occurred in the kitchen or in any of the bedroomsor in any other area above the basementit is highly unlikely that an alarm would have been transmitted to the central station or fire departmentFire travels up, not down, and the rooms that should

I am writing this because I have increasingly become frustrated with ADT
I signed up in March when moving into a rental house by myselfI was told I would be locked in to a year contractI said okWhen my job took me to another city months later, I had to moveI called ADT to transfer servicesThey DID NOT tell me that I would be resigning a year contract from that pointSo my first months essentially meant nothing towards my year contractI did not find this out till moving after a year lease was up at my rental house in the new city I moved tooI also had to get more equipment because the tech told me I would have to so I would be safeSales tactics yes but I was strong armed into getting more equipment$a month later I have had poor customer service experience along with being on hold and transferred over and over againRecently the cheap key pad starting beeping all the time so I unplugged itI got a call from ADT about this and I told them something was wrong with the unitThey sent someone out to fix it and DID NOT tell me about a service charge they would be billing meI refuse to pay this when they did not tell me they would be charging thisHow the heck is this customer service? Their equipment battery went out and I was supposed to pay for someone to come fix? NO! Also, when my alarm is going off, they take forever to call the police and notify them hence my house getting broken intoI cant stand ADT, I think they are a dishonorable company with shady sales tacticsI am in SALES and there is zero tolerance for dishonesty DO GO WITH ADT!!!!!!!!!!!!

Like so many others on here I am here to tell you of the pushy sales tactics, appalling service and even worse equipment and installation practices, and overall complete lack of customer service
1) When I moved into the house I had just purchased the previous security provider no longer existed, having been an ADT customer in the previous house I opted to give them a chance
2) had to endure numerous pushy, unethical, and down right rude sales representatives just to get a system set up
3) was made to pay a ridiculous amount of money for the equipment that "had to be installed for my family's safety"
4) the installer butchered the walls in my home to install the equipment and then evaporated as quickly as he came, more infuriatingly, he did not install the battery baleading to an always beeping, forever un-reliable system
5) Contacted ADT rep to have the installation issues rectified and, you guessed it, nothing ever happened
6)Sold the home, called to cancel the service, has taken over a month to do so and have yet to receive a straight answer from ADT on what is required Was told nothing was owed and account was closed on my first call only to find they continued to debit my accountThen told I owed over $for a contract, then told $700, then told $800, then told nothing owed and on and on and on and on
I have been run around so many times with this company over what should be a simple account closure that I should have worn through a Nike company portfolio of shoes and still never received two matching answers
I AM BEGGING YOU ALL, NEVER USE THIS COMPANY!!!! PLEASE LOOK AT THESE REVIEWS AND TELL ALL YOUR FRIENDS, NEIGHBORS, PEOPLE YOU PASS ** THE STREET SAVE YOURSELVES AND ANYONE YOU KNOW FROM THIS STRESS AND CHAOS!
Good bye forever ADT, may the karma of your actions be paid in full

I have cancelled my service on December 28, and received a letter from a collection agency for $for January 28, services
I cancelled my services on account XXXXXXXX at property address *** *** *** ***, ** via fax and email on December 28, I spoke with the representative Megan in the Loyalty Dept of ADT and was told that I had until January to cancel my services and instead I cancelled in writing on December 28, and faxed my signed cancellation letter and sent it via emailI received a collection letter from *** *** International on March 6, requesting $ I am outraged that ADT security has submitted a bill to a collection agency I should not be penalized for cancelling my services and my credit should not be affected Please correct this to a zero balance

SAVE yourself from the left hand not talking to the right handone person tells you one thing then the next person comes and tells you thats not right you have to do it a different way ADT has been a pain in my butt since day one I regret letting them talk me into keeping it by promise me things and then they never happen or others say its not possiblei have wasted so much time on the phone with them to get nothing resolvedextremely frustrating!! I would give them no stars if possible

ADT is the worst company I have ever dealt with Very rude (beyond rude really) when I called to cancel serviceI was put on hold to "come up with" a "better" reason for cancelling my service I will never be an ADT customer again I also do not understand how ADT gets an A+ rating from Revdex.com when they have 94% negative reviewsStay away from ADT

They told me one price when I canceled, and are now trying to charge a more expensive price
I canceled my subscription At the time of cancelation, they told me my bill would be be approximately $ I then received a bill in the mail for $ I called them to ask about the discrepancy again and they told me that the correct bill should be arriving in the mail to reflect the $bill that I owe them I then started having their collectors calling me saying I owe them $when that isn't what different people had told me I owed them They have yet to play me the recorded calls and I even told the woman that I last spoke with that I'm more than willing to pay what I truly owe, which is what I was told originally which is $and NOT the $ Since then, I have received another bill for $and yet the woman who was on the phone with me made no attempt to fix the problem

This has been an absolute horrible experience I have had nothing but "technical" problems with my home security system and even worse customer service My system has had communication errors, the system has been sending alarms to ADT and the police department when the alarm system was not even ARMED...we were getting multiple calls from ADT and visits from the police checking to see if we were "okay" Defender (sub contractor to ADT) scheduled a technician to come out to address the issues...the technician was scheduled to arrive Dec between the hours of 3pm and 5pm I had a person over the age of (my son) take off work and waited at the house for the technician to not show up The tech called me minutes after the service window to inform me he would not be able to make it I called Defender the following day to discuss possibly cancelling my service with ADT only to be told I had days to cancel after activation and I was bound to them for the next years I asked to elevate the issue to a manager who stated the same but offered to try and rectify the situation by having a tech come out Dec and would give me months service at no chargeThe tech came out (on time) and informed us that our system works but due to an outage in our area we have no communication if the alarm system is to be activated This area outage apparently has been going on since our system was installed and there is no way to determine when the problem will be resolved to sum it up we have an ADT home security system that may or may not work when the alarm is set or not set We have no communication with ADT or the authorities in the event our home is invaded or burglarized and yet I am bound by contract to keep this "non existent" service for the next years...hopefully we never need it but how can my family and I rest at night knowing our "protection" is not existent? This company has really left a horrible impression on my and my family

I called ADT Security Service and cancelled our service with them on 1/17/The reason of cancellation is that I have called multiple times to change our key pads and service grade but their technician never showed up at our homeWe switched our service to AT&T Security and have them installed their system on 1/29/
My issue is that ADT Never cancelled our service and keep billing us for itI called several times to ask if I could return devices but they kept informing me that I have no need to do soI went ADT site this morning too make sure our service is cancelled but still shows Active and they're charging me over $fee which is ridiculousI'm disabled and it's very difficult to sit in a chair and stay on hold with ADT for hours
Product_Or_Service: ADT Security Service
Account_Number: Policy number XXXXXX

Misleading advertising and negligence Not providing the service the customer is paying for
ADT is to provide 24/security monitoring of my home This is the service advertised and paid for After y home had a large window smashed this past weekend, I couldn't understand why ADT did not call me and register acknowledgement of the alarmI looked at my app on my phone and noticed the alarm was enabled, but there was an issue with cell connection When I called ADT to confirm my home was being monitored, they said it had not been monitored since May 23rd (over weeks) yet I am paying for daily monitoringADT subsequently told me they only check cell connection once a month! WHAT!? That is not 24/monitoring! When I was discussing with an agent on the phone, she hung up I called again, they hung up again I called the corporate head office, the person on the other end just wanted to send a technician to fix it He provided no offer of resolution of the billing issue nor an

The security system company claims they care for your safety, they do not careNot only did one of their reps come to my house, take money from me, try and steal my equipment all behind a deceptive salePromising to upgrade my security system, but ADT DID NOTHING ABOUT IT!!! I sent them the police report I had to file, with the police confirming video surveillance of their ADT rep illegally in my house, frauding me, with a written statement of what happened and whenTheir rep disconnected my services, cut the wires in my home box, and would have taken my equipment, but didn't purely because I told him I owned themAll while my children played in their room next usI called ADT after realizing what had happenedMany times ADT promised to dissolve my account, as a courtesy because their system no longer made me feel safeIt's been and 1/months, and I am still getting harassing calls from their collection departments, because they LIED!!! I've spoken to manager after managerEach on saying they will fix it, each one not fixing it
ADT is a dishonorable companyThey promise safety and security and DO NOT DELIVER
I have been ill from all thisStressed out of my mindAll this did was make the painful experience of being burglarized feel so much worseADT has violated my sense of feeling safe in my homeI recommend this company to no one

Missed reputation of services and contract
ADT account# XXXXXXX
Address: *** *** ***
*** ***, ** XXXXX
I have been a loyal customer of ADT since All payments were automatic draft from my bank accountTherefore, I was never late and never missed a paymentEarlier this year I updated my contract to get a lower rateSince, my equipment was already updated the year before, there was no changes with my services or equipment, no technician was sent to my houseThe only thing that was changed was my rateMarch of this year "2016" I accepted a promotion outside of *** *** and needed to relocate to *** *** Because of this, I contacted ADT to inform them that I needed to cancel my servicesSince, I was relocating outside of *** ***, this services was no longer neededADT informed me they need days' notice to cancel their services and because I signed a contract I have to now pay $in cancellation fees I thought this was ridicules, since nothing was

ADT came onto my business property and defaced it with advertising sticker
Product_Or_Service: na
Order_Number: na
Account_Number: na

Nest installation
I originally ordered back in march adt pulse services for my brand new townhome Part of the reason why we hired adt was Bc they offered the nest thermostat to go alongWith their security service The installer and electrician came to our home which has a brand new hvac unit after we paid dollars upfront for installation and equipment The electrician blew a fuse and could not even get the nest to turn on and then installed a generic thermostat and left The local office then declared that my home was not compatible with the product which was a lie and was false Our home is brand new and we confirmed with the hvac company that the nest is compatible Adt insisted it wasn't over two months of long phone calls and not returned phone messages from several customer service reps Finally I got someone to agree and come back out but the local office wants to charge me another dollars for an electrician This is unacceptable as the first electrician

Have attempted to cancel service with this company
They will not cancel service and continue to bill me
I have attempted on two different occasions to cancel service with this organizationThe first was approxfour months agoThe second time was today, 24Feb
They tell me they cannot cancel my service unless I provide a reasonI tell them I don't need to provide a reason I just want them to cancel my service
They then put me on hold, and don't come back to the phoneFirst time I held for about minThis time I held for and hung up

6/25/2016, ADT employee told me ADT contract will be one year then I signed the contractYesterday, I was told it's three years, asking me $ETF
On 6/25/2016, ADT employee told me ADT contract will be one year long, then I signed the contractYesterday, I called ADT to terminate my ADT account, they changed words and told me it was three years, and If I want to terminate it, they request me to pay over $early termination fee (ETF), which I was never aware of before signing the contractI searched online, and found ADT was sued in *** because they did similar things to customersthey did not inform customers the contract lasts three years and "demand outrageous cancellation fees" -https://topclassactions.com/lawsuit-settlements/lawsuit-news/4183-adt-customers...⇄ is related to what ADT did to customers is "a recent ETF class action lawsuit claims that the way ADT handles things also violates ***'s Consumer Protection Act."

We had ADT at our business (alarm and cameras)We closed our business in Augustits now November and we are still getting charged monthlyWhen we last called (total of times with employee numbers and confirmation #s) they still have no notesAnd the latest charge we got days ago, said it wasn't in their system and the charge wasnt from them! UnbelievableCan't wait to call again next month