ADT Security Services

We had ADT at our business (alarm and cameras)We closed our business in Augustits now November and we are still getting charged monthlyWhen we last called (total of times with employee numbers and confirmation #s) they still have no notesAnd the latest charge we got days ago, said it wasn't in their system and the charge wasnt from them! UnbelievableCan't wait to call again next month

This is what I sent to ADTSir/Ma'am, I'm a little annoyed at you asking for a review of your services for the installation of my "new" ADT wireless security system Work began Nov 30, and is not completed! The young lady who sold me the "wireless" system stated that two more keypads would be installed at my front door and my bedroom The temporary keypad on my back door is awkward in that it does not sit next to the door, it's on the microwave When I open the front door, I have to race through the house to access the garage keypad or the backdoor keypad on the microwave to turn the system off I did pay for the extra keypads which sit in boxes in my utility room When the keypad on the microwave was sitting next to my bed it would not operate because it was too far from the main keypad in the utility room next to the garage door So the technician couldn't figure out what was wrong and I suggested it was too far from the main keypad and you may need a repeater to boost the signal strength to reach the main keypad Another thought I had (after she left) was to move the main keypad next to the front door which would be at the center of the house and thus the signal strength may be able to reach all positions in the house I'd planned to suggest this idea to the other techs that were supposed to pull power to the other keypads, but I have not heard from anyone I've already received the bill for next month of $and set it up on my bank account If this is the level of service you are providing I think you should come get your equipment and I'll look for another company to provide my home security needs I compared several companies and was impressed by your "A+" rating by the Revdex.com and selected ADT over the othersI'm also worried that in order to put power into the keypads the techs are going to cut new holes in my walls, I hope this is not the case I was also informed that my original system installed by ADT was too old and not compatible to the "new" wireless system so new door and window sensors were put in all over my house Compatibility with the old system was another reason I picked ADT, guess that was a bust
Just tried to contact ADT customer support and NO ONE ANSWERED THE PHONE THE automated system said it was putting me through to an agent but all I got were "beeps" Lord knows if something was WRONG!!! COME GET THIS EQUIPMENT!!! YOU FAILED THE CONTRACT!!!

Poor sales practices, customer service, and faulty equipment
My issues began with the first sales person I worked with and I should have known then to not trust Protection OneThe sales manager and his trainee were unprofessional and out of line, starting discussions about how much money I'd lose if I tried to sell my houseThey even complained to me after my purchase because they didn't make enough commission on my sale, admitting their commission check was only $after taxesThe installer was at my home for hours and left with it not completed because he couldn't figure out why the testing was failingHe left with it not working and I had to wait on another installer to finish the jobImmediately I had issues with alarms and the system and sensors not workingAnother technician was sent out who switched my sensor from the nicer camera sensor to their standard motion sensor (so a downgrade in equipment) claiming that would solve the problemThis was one year ago

I bought my home "As-Is" in with a pre-installed ADT system from previous ownerThe alarm went off one day, I searched ADT number and called to see how I could shut it down, which I was guided through and had it shut downI later requested their service, and they sent a technician who didn't bring in any equipment but only used the already available onesWhen he was done, he simply said "sign here to show installations completed" NOTHING was said to me about a "month contract " absolutely NOTHING! Fast forward over a year and because I was not using the services at all, I called to cancel services, only to be threatened with over $Early Termination Fee!!! I disagreed, few days later a Representative of ADT called and said my monthly bill could be reducedI got a lower bill and continued paying for services I wasn't and never gonna useNow years down the line I called to stop/remove services, I am once again being threatened with early termination fee!!! I've been rec

It is simply horrible this Customer Service agents are nothing but a bunch of BULLIES!!; that are disrespectfulI ask to speak to a Supervisor and right out refused to let me speak to one an less a gave them a verbal passwordI handle all the business in my home and up until now they have never requested such a thing.In a previous call; I was toll I will be given a month refund do to my service not working for sometime and because I could not cancel my contract yetThis person who had NO!! skill or obviously education or manners simply just hang up the phone I was very upset and this person had no problem solving skills what so everI will NEVER recommend this company to anyone I'm looking forward to concluding my business relationship with them as soon as possible

I would not recommend ADT to anyone, as a company is only as good as their customer service and integrity
I had ADT Pulse for two years and everything was fine until I sold my house and tried to cancelI phoned customer service 06/14/and was told I had two months remaining on my agreement but that they would simply charge me $and that would be the end of it, which I agreed toHowever, they continued charging me the $per month for three more months, at which point I called again 08/31/to ask what's going onI was told that the original customer service rep failed to put accurate notes in the system, so my first call was basically worthlessShe then explained that I could give a new day notice to cancel, which would trigger a fourth $charge, at which point I asked for a supervisorShe was offended that I asked for a supervisor and refused to put someone on the phone, opting instead to file some sort of report and forward it to a problem resolution person insteadA few days later, I was contacted by a local manager who attempted to assist but in the end was powerless because I "signed up through a 3rd party agent for ADT", and therefore all he can do is take a day notice to quit like the last person I had spoken withI have text messages from the local manager, ***, who suggests I take up a claim with my credit card company because apparently no one in his organization has the clout to do the right thing for their customers (my words, not his, but whatever)WOW
In summary, this is a business that is happy to take your money but makes it difficult to get out of their service by using incompetent, poorly trained customer service people and managers who don't have enough authority to do what's right when things go wrong

SAVE yourself from the left hand not talking to the right handone person tells you one thing then the next person comes and tells you thats not right you have to do it a different way ADT has been a pain in my butt since day one I regret letting them talk me into keeping it by promise me things and then they never happen or others say its not possiblei have wasted so much time on the phone with them to get nothing resolvedextremely frustrating!! I would give them no stars if possible

We have been without full security for almost a year nowThere was to be a fix that ADT has yet to correct and has been uncooperative
Around July ADTs DVR / Pulse service failedA technician came out to *** the problem and determined a plug to their DVR/ Pulse system had failedThey were to order a new part which was no longer being made, so they were unsure that we would be able to have an easy fixIf they could not order or find the part, they were going to replace the entire pulse systemWe have been waiting for an answer since that time and have been 85% less secure since the failed plugADT has been contacted on many different occasions all being very frustrating with staff repeating the same speach and non-answersEvery phone call has not been under a minute wait and there has never been resolveWe have received months of acct credit on 10/19/15,from Kurt who was the only help thus far;this was temporary fix to payment that was made for non-servicePhone ca

Received Collection letter from *** *** *** regarding a balance of they say is due to ADT Security SystemsBalance was paid in full every month through auto payThirty day written notice was given to ADT for cancelation of services to monitor property at ** *** *** *** ** XXXXXMonitoring system was turned off by ADT Deed In lieu to home were traded to bank because of husband39s death forcing move from property thus the need to cancel ADT security system with the day written notice
Product_Or_Service: Security System
Account_Number: XXXXXXX

Refused to reimburse my credit for services they are rendering that is impossible for me to consume
To Whom It May Concern:
I regret that I have yet another problem with a merchantI have been with ADT since I called on the 14th of February to cancel my accountI was then billed another months payment of $on 2/for a future month of serviceI then called today 02/to figure out why I was charged another monthI was the advised by the phone rep and manager Becca that they had a day cancellation policy written into a contact signed in They further advised me that my account cancellation was never processed on the 14thI was never informed of a continuing months payment and service by the rep on the 14thHad I known I would have not disconnect the system and removed all the components so I could use to continuing month and complete any requirements
On the 14th I got a new security system installed and monitoring service paid forThere is no way for m

My last billing from ADT was on 8/8/At that time, I was to begin billing on a month-to-month basisADT, however, did not bill me after thatI contacted them in January to confirm that my service was cancelled since I had an error message on my systemAfter my telephone call, I received an invoice for $- months' serviceI called again to dispute the charges since the system wasn't operableThey tried to convince me to retain their services and wanted to send someone to check the systemI was advised (after minutes on the phone with them) that no one was available except Monthru Fribetween the hours of 8:a.mand 5:p.m I was also advised that there was no service available on weekends and the woman on the phone told me that when she needs to take care of something, she takes a day off of work and I should do the sameI repeatedly told them this wasn't going to work for me and to take the charges off of my accountI have just received another invoice cre

ADT kept pulling money from my account on several occassions even when I told them not toMy Rep said I could cancel within months was told he lied
I ordered the service to be started by opening day on January 6thThe product was installed by the installers put the main board in the closet where the water pipes were locatedThe pipes froze and sprayed water on all the equipmentI notified ADT and they came to repair it then notified me that I had to pay to replace the panelI argued with them that their service tech put that panel in the closet knowing that the pipes were in thereThey eventually gave in and paid to replace the panelThen for three weeks in a row ADT pulled money from my account for no reasonI had to go to my bank and challenge each one of the transactions to get my money backADT did not have my permission to take any money out of my account and I told my rep that when I signed onAfter several issues with ADT I had enough and my rep Tom told me that he

My company has been with ADT for almost a year now, and I must say everyone is professional, friendly, and has answered and handled every concern that we have had, I have been fortunate enough to have been helped by the same technician the two times that was neededAnd I must say that made a big differenceSean Wicks was professional and made sure that everything needed was handledVery friendly and glad that this is who represents ADT out in the fieldIMA GROUP Pensacola

Per contract *** completed by ADT dealer #XXXXXXX representative #XXXXXX we entered into a contract for service at XXXXX ** *** *** *** *** *** XXXXX acct#XXXXXXX for the time period of 6/7/through 6/7/ October of we vacated that residence and during the course of we made several phone calls to ADT to advise them of this and to confirm the cancellation process when the contract expired We were provided with an address of a PO box in *** to send a cancellation letter to I mailed the first cancellation letter on 6/22/to the address provided by an ADT representative and explained that I understood there would also be a charge for July but I expected that to be the last payment In September I saw that ADT charged for services for August and September and I notified my bank that these are unauthorized charges and revoked that authority of ADT to charge the bank account My wife called ADT and explained the situation and a representativ

I have submitted a settlement request with this company a year ago I got a phone call but no correspondence to my letterNow I'm getting collections
The equipment install was goodHowever the wireless system was install on all the metal doors and not the windowThe front window of the store has a one inch crack that can be easily access from the outsideThese is no protection from this window at allI went to harbor fright and bought four security camerasI mounted them very easily and connected them to my Phone, this gives me real time video information on my shopI also installed the cameras in my homeI can be any where in the world and still have access to all my businessThe ADT system is good but is outdated and does not integrate with other systems on my phone that I need to work for meI don't need the police to show up after the factwith extra cost

I have cancelled my service on December 28, and received a letter from a collection agency for $for January 28, services
I cancelled my services on account XXXXXXXX at property address *** *** *** ***, ** via fax and email on December 28, I spoke with the representative Megan in the Loyalty Dept of ADT and was told that I had until January to cancel my services and instead I cancelled in writing on December 28, and faxed my signed cancellation letter and sent it via emailI received a collection letter from *** *** International on March 6, requesting $ I am outraged that ADT security has submitted a bill to a collection agency I should not be penalized for cancelling my services and my credit should not be affected Please correct this to a zero balance

I want to cancel the contract for the house I don't live at nor have my name on any loan or mortgage for
I signed up for ADT in August of for a year contractI am not the owner of the houseI have never been on the mortgage or the loan for the house, but I was the one paying their servicesIn October 2016, I was cheated on by my fiance I shared the house with so I moved outHe does not use the systemAs mentioned before, I am not an owner of the house and am not nor have I ever had my name on the loan or mortgage for the house so I don't understand how they can hold me accountable for a contract that does not tie my name to anything in relation to the houseI have tried to contact them several times and they will lower the price of the contract I have to pay out and I have mentioned that I am not the homeowner and how I should have never even been allowed to sign, and they just ignore the question and give me a lower price to buy out the contract

My last ADT bill has erroneous charges on it and I cannot get a supervisor/manager to return my calls to explain the charges
On July 27, 2016, an ADT technician (RThomas) came to my house to fix a signal problem that stemmed from changing my phone service The alarm still sounded, but I received no call back from the monitoring center MrThomas was here for approxmin and installed a line seizure device I was given a customer copy of the service ticket (job #XXXXXXXX) with a Total Service Call Price of $ That was broken down by $(cost to come out), $(billable increment) and a $trip fee charge Also in the Service Request/Special Instructions box, MrThomas wrote "Cust to be billed min labor & trip fee (one)." When I received my bill, it showed $for Service Call and a $trip fee chargeI called several times to speak to a manager for an explanation, but instead spoke to representatives from billing, sales, and customer service - neit

I am writing this because I have increasingly become frustrated with ADT
I signed up in March when moving into a rental house by myselfI was told I would be locked in to a year contractI said okWhen my job took me to another city months later, I had to moveI called ADT to transfer servicesThey DID NOT tell me that I would be resigning a year contract from that pointSo my first months essentially meant nothing towards my year contractI did not find this out till moving after a year lease was up at my rental house in the new city I moved tooI also had to get more equipment because the tech told me I would have to so I would be safeSales tactics yes but I was strong armed into getting more equipment$a month later I have had poor customer service experience along with being on hold and transferred over and over againRecently the cheap key pad starting beeping all the time so I unplugged itI got a call from ADT about this and I told them something was wrong with the unitThey sent someone out to fix it and DID NOT tell me about a service charge they would be billing meI refuse to pay this when they did not tell me they would be charging thisHow the heck is this customer service? Their equipment battery went out and I was supposed to pay for someone to come fix? NO! Also, when my alarm is going off, they take forever to call the police and notify them hence my house getting broken intoI cant stand ADT, I think they are a dishonorable company with shady sales tacticsI am in SALES and there is zero tolerance for dishonesty DO GO WITH ADT!!!!!!!!!!!!

Installation, Customer Service, Trust
I was new to the neighborhood and received a sales add about ADT home security on my doorI called the Rep Name Antoine *** He came out to my home and explained the service to usI agreed to go with ADT as my security providerOn the morning of my installation I believe it to be 11/02/Mr Baker cane to my home so I could sign my contactThe installation time was from 8am-4pmThe gentleman arrived at 12:45pm to install the equipmentWhile he was there he was on the phone during the entire installation with someone else giving him instruction on how to install the equipmentHe was there until 4:pm and he didn't not complete the jobAt that time after I took off work and spent my entire day at home waitingThe technician then informed me that the equipment he brought with him did not work therefore he will have to return the next day to finishHe returned the next day with equipment and once again he was on the phone with someone in