ADT Security Services

I called ADT Security Service and cancelled our service with them on 1/17/The reason of cancellation is that I have called multiple times to change our key pads and service grade but their technician never showed up at our homeWe switched our service to AT&T Security and have them installed their system on 1/29/
My issue is that ADT Never cancelled our service and keep billing us for itI called several times to ask if I could return devices but they kept informing me that I have no need to do soI went ADT site this morning too make sure our service is cancelled but still shows Active and they're charging me over $fee which is ridiculousI'm disabled and it's very difficult to sit in a chair and stay on hold with ADT for hours
Product_Or_Service: ADT Security Service
Account_Number: Policy number XXXXXX

6/25/2016, ADT employee told me ADT contract will be one year then I signed the contractYesterday, I was told it's three years, asking me $ETF
On 6/25/2016, ADT employee told me ADT contract will be one year long, then I signed the contractYesterday, I called ADT to terminate my ADT account, they changed words and told me it was three years, and If I want to terminate it, they request me to pay over $early termination fee (ETF), which I was never aware of before signing the contractI searched online, and found ADT was sued in *** because they did similar things to customersthey did not inform customers the contract lasts three years and "demand outrageous cancellation fees" -https://topclassactions.com/lawsuit-settlements/lawsuit-news/4183-adt-customers...⇄ is related to what ADT did to customers is "a recent ETF class action lawsuit claims that the way ADT handles things also violates ***'s Consumer Protection Act."

My husband and I are very disappointed with ADT's serviceWe thought we were getting the best there is out there, but their customer service is extremely lackingWe had our system installed after an attempted break in and spent over $2,on equipmentWe opted for the Pulse which is $a month because we liked the idea of being able to secure our home from our phonesIt worked fine while the tech was here, we were able to turn the alarm off and on several timesA few days after we tried to secure our home from our phones again and it will not workWe have tried countless times and it never worksI called ADT and asked if we could have our account changed to just the basic so that we are not paying for a service that does not workThe answer was no but that we could contact the company that services the app and systems to see if it can be fixedI contacted that company and my problem is still not resolvedSo now we are stuck paying $a month for two years for a service that does not workWe are also very disappointed with the tech that installed our systemThe wiring is just completely messed upWhen we try to arm our home under the "Stay" option, it is armed as "Away", and vice versaAlso we asked specifically for our garage window to have a sensor on it, but there is no sensorWe asked him to come back and fix it and he said he would contact us but never didADT is simply not worth the amount of money that they charge

ADT does not have installers, they use a company called Defender They were able to get me to buy extra equipment by stating they would give me a an extra $to the $promotional I sent in $to cover the shipping and handling for cards and they only sent after I called weeks later When I called ADT they said oh you made the deal with Defender I never even heard of Defender We called ADT and they sent a man out who identified himself as being with ADT I called ADT they would not discuss it with me Transferred me to Defender and they said do you have it in writing I thought I did but when he supposedly was finishing the paperwork, he only put $not even the $that was being advertised DO NOT TRUST THEM I was robbed and now the company I hired to protect me, robbed me to

Worsts company ever! They are out to trap and screw people out of money!

ADT Customer for 1/yrs7Febterm service and rented home ADT claims I terminated my contract early and owe early termination fee
When I terminated my service, I requested a copy of the fully executed contract from ADT to validate their claim I made multiple contacts to ADT requesting a copy of the fully executed contract and received zero response from ADT No call backs, no mail, no email I have bank statements to validate payments for at least years ADT made no attempt to resolve this matter Instead they have forwarded it to a collection agency I was referred to ADT by USAA as a veteran an do not appreciate how they handled this matter I have excellent credit and pride myself on being financially responsible
Additionally I paid for my service quarterly I paid for the first months of I terminated monitoring service 7Feb I feel I'm entitled a prorated refund for the weeks of the first quarter they did not provide any service to me that t

After many years of being an ADT customer I called on 6/20/ to cancel my service at my address located at *** *** *** *** ** XXXXX After ten to fifteen minutes of relentless sales pitches trying to get me to remain a customer, I was finally told that a day notice was required and that I would be billed for another month even though my service was disconnected I was charged for that month On 7/I was charged $again for another month and when I called I was told that the cancellation order never went through They have refused to refund the erroneous charge and their customer service reps are very rude
Product_Or_Service: Alarm System

ADT needs to remove service fees for April, May, June, July, August, & Srptember 2016, no service through this period
I received a bill March which I phoned ADT to inform them to cancel my previous serviceMy balance was zeroADT was billing me for the future months of April, May, & June, on that statement for $ADT proceeded to send another bill which I phoned again to cancel my serviceThen ADT sent another bill which I sent a letter to again confirm cancelationI just received another bill dated June 13, for the next three future months of July, August, & September for another $totaling $ I again contacted ADT which they transfer me numerous times expressing they understand but the bills keep coming for service that I do not have

We have been with Adt since February we have had nothing but horrible issues with them as well as our alarm system
I want our contract canceled at no charge or Penalty to us due to the fact Adt has lied to us several times there customer service failed to setup a payment arrangement due to the bill being very high because of the equipment we had installed I received a bill months later for 400$ on top of discovering there technician never checked all of our door and Windows to make sure they all had proper and working sensors to find out there was not a sensor put on one of my sliding glass doors which means anyone could possibly break into our home without knowing about it when I called to Complain all they cared about was getting payment for the balance owned when I explained to them the tech who was here set up the payment arrangement with customer service it was never done they have taken over 300$ out of our acct within the last week and told us if we wanted an additional s

PSA - "ADT" is the pretty face of the companyThey literally do NONE of the workHow is this possible? Let me explain
ADT is the popular, widely known name of home security and monitoringWhat they DO NOT tell you is that a company called DEFENDER is actually the company supplying your products, your warranties and completing your installationThe number on ADT's website directs you to Defender, however, they do not tell the customer this, so you think you are talking to ADT the entire timeThe most unfortunate part of this duo company is that neither take responsibility or attempt to help customers in the leastThey constantly point fingers at the other companyIn total, I've spent hours, ELEVEN HOURS, over the last days, on the phone being transferred from one company to another, "disconnected", thrown into queue lines that end in voice mails - you name it, I've experienced it
The sales agents who sell you the initial package will tell you anything you want to hear, as long as they get their money(Come to find out, they work on commission and get paid when you complete the sale.) I had an agent tell me that "all equipment necessary to protect your home and your family is FREE OF CHARGE" with the promotion they were running the day I calledThen, when the installer got to my house, he was directed by Defender to only install windows and I had to pay for the rest of them (This totaled over $worth of product)It took me DAYS to iron this situation out and in the end, it still isn't fully correctedI don't want to bother calling because I just don't have any more time to waste on this company
In short, if I could rip this alarm system out of my walls and go with another company, ANY OTHER COMPANY would be betterLiterally any other companyI am kicking myself for choosing their year plan because all that means is that I am stuck dealing with these bs for another months
Sadly, this came after doing an entire week of research and talking to different call agentsI put the time behind choosing this company and I still got screwedDon't make the same mistake I did - go with any security system besides ADTYou will be happy you did

ADT has called our house times on 05/16/2016, even though we told them the first time they called that we weren't interested
They called from both numbers as well as local area code to discuss the origin of the call

alarm citation was issued, called ADT to cancel service, was then notified that the contract that was signed locked us in for years
I have had ADT alarm services at my current address Shubrook Ln for year and month now During this time the alarm has been activated times, both time while me and my fiancé were sleeping The alarm did not wake either of us up as it is extremely hard to hear in a floor sq ft rancher The second time this happened was June 5th and the local Police were sent to our location, weeks later we received a fall alarm notification My major concern is that if this was not a alarm and a real situation the alarm did not do what it is intended to do, alarm the residence, also the volume on the keypad is and always has been at max After receiving the citation I contacted ADT in order to see how I can increase the sound from the keypad to alarm us in the case of a break in, there was nothing more I could do The represent

I'm very unhappy with their deceptive sales practicesWhen I signed up for a security package, I was promised a Visa Gift Card in the amount of $It has been over months and I have seen nothingThe gift card did in fact influence my purchasing decision for home securityI have since written two emails to ADT with no response to eitherI would not recommend them

First of all, all I wanted was a price, and I was put on the phone with a outsourced company called RED VENTURE which I did not even find out about till later The rep out and out lied to me on the phone quoting me a price of a month The price turned out to be $ Everything he told me was a lie I have called numerous people and they will not re listen to the recorded phone log, they will not make this right Plus they expect me to pay a restocking fee for merchandise I told them not to even bother shipping

We were not told we were entering into a three year contractWe had to pay $to end our contract when we moved
We signed up with ADT and were told it was a month to month basis with NO contract, we had no reason to believe we were entering into any sort of contractWe were also told that when we moved they would reinstall for FREEBeing in the military we move a lotWe were also told the system worked a lot differently than it actually did, we were told it would automatically contact the police if the alarm went offWhen our alarm did go off I got a text message, not even a phone call and no phone call was made to the policeI was unhappy and tried to cancel as I was told I could and they informed me that I would have to pay $feeWe did not want to do that so when we said we were moving and wanted to move the equipment we were told that was not an option we would have to rebuy everything and pay another installation feeOur sales rep was Janie *** she mislead

I have never been more disappointed!!! I called ADT on three separate occasions to cancel my service after Hurricane Harvey in October 2017, December and again January and I am still getting charged for securing a house I can no longer live in I have talked to at least different people, transferred and put on hold multiple times, who have 'claimed' to cancel the service only to realize ADT continues to debit my cardI called today to cancel yet again only to be told by the billing department that I have to PROVE that I was affected by a natural disaster, $of charges later I asked to speak to her manager and she refused and refused to provide his name

I live in Calgary and have had shouting matches with your customer calls -usually at 7:AM on Saturday and Sunday mornings calling about a service problem at our cottage in Manitobahrs different from the Montreal call centreFirstly they know nothing about the word cottage home -lake front home and summer home- Hove no clue where Manitoba is and where Calgary Alberta is - The problem concerning my making a call to a service representative from Manitoba meeting me at the Cottage when I travel back to our Lake HomeIf you see the call log you see that I have been transferred to the Tech support times and placed on hold for to minutes as the time I sat on hold and waiting for a technician - was too long and tied up my home line too long Your company lost our Home account Calgary Ab when we moved and no one answered my request for a quote and install to our new Home This lack of customer service issue at Cottage is too much to handle - Do you follow up on your calls to customers ??? I am not happy and will spend time seeking out another provider
Intrusion alarms - at a cottage also have low heat -high heat monitors.- Electricity monitors and fire monitorsWant to add cameras to my internet and view cottage from out home in Calgary - So your company is only part of our secure lake home - as we pay for telephone lines- internet - and electricity -Motion alarms and check with the Police every year in person to make sure we/they have identify associated to an alarmIt is more complicated than your perception of what I need Your equipment then is subject to weather fluctuations - then we will get someone who answers your 7:am Montreal calls from Montreal as out west has no concept of vastness of a malfunction of your equipmentTrying to call times in a week is not what I paid forTwo postal codes Calgary *** Manitoba ***

ADT does not respond to my emailsCompany representative said I would be refunded $once my transfer to new location was complete
Misleading sales pitch Sales representative assured me I would be refunded $519, once I had transferred to my residence It has been more than and month and no refund and no response to my emails I discussed issue with someone in corporate office but no action resulted from our conversation It seems like the proverbial run around

Installation incomplete as of due to tech did not have proper tools for installation But still auto withdraw from my bank every month!
After years of complaining that my installation is still not complete due to installation tech did not have proper tools to install, I finally reach someone in Customer Service today who confirmed this I am moving on the 29th to St Croix and was informed I will be charged almost $to cancel!!!! This is totally unacceptable!! I should be refunded every penny I have GIVEN ADT for years!!

I have never been more disappointed!!! I called ADT on three separate occasions to cancel my service after Hurricane Harvey in October 2017, December and again January and I am still getting charged for securing a house I can no longer live in I have talked to at least different people, transferred and put on hold multiple times, who have 'claimed' to cancel the service only to realize ADT continues to debit my cardI called today to cancel yet again only to be told by the billing department that I have to PROVE that I was affected by a natural disaster, $of charges later I asked to speak to her manager and she refused and refused to provide his name