ADT Security Services

ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not working
ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not workingact num:XXXXXXXXX contract date 6/16/

Avoid at all costsThey have a series of installers who do a very poor job; they lie about a 6-month satisfaction guarantee, the contract is actually with the installers and they will hold you to it after only three days of serviceIf the system performs poorly, customer service is awful - they ping-pong you between the installer and ADTIt took calls and over an hour to get someone sent to review the issueWe've only been in the service since July 27th, it's August 8th and we're reportedly locked into the contractIf we cancel they want to charge us over $1,

I had an issue with my system in which a credit was supposed to be given; no word on the credit and now no notes of a credit per customer service rep
I called into ADT back in May after receiving a notice from *** *** *** *** about alarms at my propertyI had a total of three in which I had no notice of because I was not called by ADT on my contact number even notifying me of an alarm occurrenceI had tenants in the property previously in which moved out in March of After they moved out, the code was changed and from there, I had nothing but issues because after finally getting to the root cause, the system was sending out a panic alarm with my code instead of a regular alarm setThe rep I spoke with did not know what to do so I asked if I could just change the code in which she did not know if it would work but thankfully it did and I have had no problems sinceMY problem is that I was charged 25$ by the city and they needed documentation from ADT st

Installation, Customer Service, Trust
I was new to the neighborhood and received a sales add about ADT home security on my doorI called the Rep Name Antoine *** He came out to my home and explained the service to usI agreed to go with ADT as my security providerOn the morning of my installation I believe it to be 11/02/Mr Baker cane to my home so I could sign my contactThe installation time was from 8am-4pmThe gentleman arrived at 12:45pm to install the equipmentWhile he was there he was on the phone during the entire installation with someone else giving him instruction on how to install the equipmentHe was there until 4:pm and he didn't not complete the jobAt that time after I took off work and spent my entire day at home waitingThe technician then informed me that the equipment he brought with him did not work therefore he will have to return the next day to finishHe returned the next day with equipment and once again he was on the phone with someone in

I received a collection letter from *** stating that I have an outstanding debt from ADT Security Services
I currently do not have, nor have I ever had ADT Security The only people in my family who have ever had ADT were my deceased parents (***/***n *** I have searched for an addressed to dispute this debt and was not able to find one I have attempted to call today, however they were not able to find an account for me so no one could assist me

rep advised me bill would be when I called back it was
I called at appx110pm central time on 5/to get an upgrade to my equipmenti was on the phone with the agent for almost minsshe offered me an equipment upgrade for which I did because we needed it but I know that was a rip offduring this time she quoted me a price of I had to call back and she assured me everything would be notated because it was a "pending" offerwhen I called back on 6/at around 1215pm the agent advised me that she did not see anything notated and the lowest she could do is this is more than we pay nowi know the calls are recorded and I need that first call listened toif I can not get the price the rep offered then I will have the ability to cancel with no cancellation fee due to information

ADT plays high pressure sales and refuses to cancel service
I found out I had cancer in MarchI live pay to payI purchased a security system and changed my phone service to save moneyI tried to cancel system and spent a long time on the phone arguing with the sales person on the phoneI put my husband on the phone, he couldn't remember password, so they would not cancel and mailed passwordI did not want the hassel again, so I sent a letter cancelling service, with all our info on it and it still wasn't done I have $in our account and I continue to payAgain they wouldnt talk to me, put my husband on and they tell me I have to give days notice! I want my money back, I have had no service since March because they have no phone accessThey told my husband because I wrote the letter it was probably ignored because it needed to be him! It comes out of my bank account and is on my house which is in my nameThe only reason his number is on account is because he is reti

Received Collection letter from *** *** *** regarding a balance of they say is due to ADT Security SystemsBalance was paid in full every month through auto payThirty day written notice was given to ADT for cancelation of services to monitor property at ** *** *** *** ** XXXXXMonitoring system was turned off by ADT Deed In lieu to home were traded to bank because of husband39s death forcing move from property thus the need to cancel ADT security system with the day written notice
Product_Or_Service: Security System
Account_Number: XXXXXXX

We wanted to cancel our services with ADTLast year they took over our previous alarm company called *** and with *** our contract was free and clear, all was paid except for our monthy fees.When we contacted the company the first time, they commented that we owed them moneyWhen asked for what they placed us on hold for minutes back and forth until they came to a conclusion that they did not know what for but the reason changed several times and everytime we argued that we had paid that element.We had a discussion with another service representative taking about hour of my time and clearly asked them to indicate what I was saying to ensure it was clear in my documents and they refused simply telling me to call back when a manager was to be there or one would call me at my convenience.A manager called stating that we had agreed to a new contractMyself or any member of our household had agreed to this and now they are telling us that we are bound by contract stuck wit

I would not recommend ADT to anyone! When I was quoted and given a price it was 100% just a baseline priceWhen the technician came out he for sure works off commission because he tried to get me to "secure" my "entire" house for over $4,I am a single mother working two jobs I am not giving you all 4kThe $promotional price is for the system to get hooked up to a LANDLINE! If you want the system hooked up without using a landline that is an extra $a month! The tablet that now comes standard with most home security systems they wanted to charge me $The app that you can manage the security system from your phone was also an extra $or so dollars a month with TWC it's free!When I tried to cancel it was the most frustrating and ridiculous processI had to end up calling FIVE times to try to get an email sent to me so I could cancelWhich by the fifth call the representative just said I needed to write a letter and either mail or fax(no email who still uses mail or fax??!!!!) to cancel the service when the previous four reps could have told me thatI was told I would only get charged the prorated amount for the current month and next month's bill they charged me double that!!! DO NOT GET ADT!!!

My last ADT bill has erroneous charges on it and I cannot get a supervisor/manager to return my calls to explain the charges
On July 27, 2016, an ADT technician (RThomas) came to my house to fix a signal problem that stemmed from changing my phone service The alarm still sounded, but I received no call back from the monitoring center MrThomas was here for approxmin and installed a line seizure device I was given a customer copy of the service ticket (job #XXXXXXXX) with a Total Service Call Price of $ That was broken down by $(cost to come out), $(billable increment) and a $trip fee charge Also in the Service Request/Special Instructions box, MrThomas wrote "Cust to be billed min labor & trip fee (one)." When I received my bill, it showed $for Service Call and a $trip fee chargeI called several times to speak to a manager for an explanation, but instead spoke to representatives from billing, sales, and customer service - neit

Able to add any additional devices myself to expand the alarm system
When I called ADT I asked if I were able to add additional devices myself in order to expand the security and alarm systemThe customer service representative stated that I will have access to the system and I can add as many devices I want as long they are ZWave or ZWave PlusHe even stated that he has done it himself and that he added a door Ring camera that he found cheaper as the one ADT hasI specifically informed him that that was my intention to add better and more modern ZWave devices that are on the marketHe stated that the service person will show me how to add devicesI told him that I called other providers and they don't allowed customers to add any device to their systemI insisted asking him if ADT will let me add devices, he repeated that he has done it himself
The day of the installation the service technician showed me how to access the system in order to add other devices to the system

I have had ADT service since July I have had nothing but issues with the devices and customer serviceFirst, they release their services to a licensed dealerThere in lies the major problemDefender One is one of their licensed dealers and therefore whatever issues or concerns the customer has, neither company will directly deal with the customer but tries to avoid concerns or issues by dumping the customer back and forthThe last time I spoke with a representative, *** ID# XXXXX, she had promised that if we continued to have issues with the devices installed in our home after this last "repair", then we would be reimbursed for the months paid and released from the contract without any penalty or fees associated with early terminationI have left messages with *** since then to terminate the services since ADT/Defender One continues to fail provide adequate servicesThis has been since November and a month later, no return callThe company states there are notes in the customer's file when calls and repairs, concerns are documentedDoes no quality improvement committee or department not notice how many issues we have had? Clearly, ADT/Defender One know nothing regarding customer service or protection since they continue to fail and disappoint usI truly hope that others can read this review so that they will never have to experience this GOD AWFUL services with these companies

The rep came by my house a couple weeks after I had moved in to discuss getting a system set up and convinced me that I needed one because of the burglaries around the neighborhoodSo I let him come in to take a look at the windows and doorsI signed up to get the system under the impression that I had months to change my mind - aka the month money back guaranteeAfter months of having the system I called to cancel and they advised me that I signed a month contract and that I was obligated to pay them $each monthI asked about the money back guarantee and she advised me that the policy only was upheld if there was a technical issue with the system and that a technician needed to be send out times for the same issue in order for them to actually give you your money backThis was not in any communicated from the rep that initially came to my houseThe lady on the phone was extremely rude and was not concerned with any issues of mine, only that I had signed the contractI really feel that I was lured into this contract and now there is no way out After reading the other complaints on this, it seems to be a common issue with their customersI am really baffled that this company has an A+ rating on here as there have been multiple complaints about the same thingDO NOT DO BUSINESS WITH ADT - THEY ARE SCAMMERS ONLY CONCERNED ABOUT TAKING YOUR MONEY

I have submitted a settlement request with this company a year ago I got a phone call but no correspondence to my letterNow I'm getting collections
The equipment install was goodHowever the wireless system was install on all the metal doors and not the windowThe front window of the store has a one inch crack that can be easily access from the outsideThese is no protection from this window at allI went to harbor fright and bought four security camerasI mounted them very easily and connected them to my Phone, this gives me real time video information on my shopI also installed the cameras in my homeI can be any where in the world and still have access to all my businessThe ADT system is good but is outdated and does not integrate with other systems on my phone that I need to work for meI don't need the police to show up after the factwith extra cost

ADT not monitoring my home
ADT customer account #XX-XXXXXX
I have contacted ADT regarding the fact that they are not monitoring my home yet they are still charging me a monthly paymentTheir response was that I need to tell them when there is an issue If they are truly monitoring my home as they should be they should know there is an issue, should they not? That's the whole point of having security Their second response was that I should call techor cancel my service

Per contract *** completed by ADT dealer #XXXXXXX representative #XXXXXX we entered into a contract for service at XXXXX ** *** *** *** *** *** XXXXX acct#XXXXXXX for the time period of 6/7/through 6/7/ October of we vacated that residence and during the course of we made several phone calls to ADT to advise them of this and to confirm the cancellation process when the contract expired We were provided with an address of a PO box in *** to send a cancellation letter to I mailed the first cancellation letter on 6/22/to the address provided by an ADT representative and explained that I understood there would also be a charge for July but I expected that to be the last payment In September I saw that ADT charged for services for August and September and I notified my bank that these are unauthorized charges and revoked that authority of ADT to charge the bank account My wife called ADT and explained the situation and a representativ

I had a terrible experience simply trying to cancel my account I understand they do not want to lose business, but they made it so painful and time consuming I was asked very personal questions that was none of their business They transferred my call to a line that played marketing type information over and over I never did get to a real person I called in again as a new customer and they picked up right away I finally had to say I'd engage my lawyer if they didn't help me cancel my account Hindsight I should have sent a certified letter requesting my cancellation instead of dealing with all the headache and anger

I ordered this service when I moved into my new house with a year contractI found I did not use the serviceAt the end of years when I called to cancel, they gave me a high pressure sales on why I needed to keep itThen placed me on a silent hold for minutes before coming on the line and telling me they had cancelled the accountI understand they do not want to lose customersBut, I did not appreciate having to call in to cancel (the only option available)....then the forceful treatment against my cancellation

first off, the marketing group quoted me a price for all windows and doors on my first floor but when they came to the hosue, it only covered windows and there were several additional windows and a second door all which tripled the original quoted priceNext , they raised the monitoring monthly fee twice in months from the original policyi had signed a year contract and then was transfered for my job so wanted to cancel the remaining contractthey insisted I pay for the next months even though service was endedi had paid for all installation fees, all uquipment fees and new account fees in full at beginning so only had the monitoring feeThey insist I pay the monitoring fee for another months with the service endedthere is no loss to them since I paid everything up front for servise set up, equipment and installationmonths of now service is rediculoushow about a omonth penalty fee for closing contract early but months is simply a rip offthey were rude on the phone when I asked them to compromisei will never do service with them againi have been a landlord for years and have had tenants who needed to leave before their contract was up - due to life circumstancesi simply asked them to pay month rent to give me time to find another tenanati would never had told them to pay me for the remaining months or what ever was left on their year lease even though they had vacated the premisesADT is not customer focused in doing this