ADT Security Services

im relocating my job and customer service agent is stating that i'm still responsible for a contract when services isn't available in my area
I been a customer with adt since I have recently got a promotion so my job is relocating and I called to see what I need to do to cancel the account due to services isn't available where im moving to all the agents where very rude so I asked for a manager from relocation department her name was Raquel customer service number XXXXXX she came on the line and never even verified who I was so I asked her why is a customer responsible for a etf when the services isnt avaible where the customer is moving, I proceeded to ask her how much will it be she told me and stated that I would have to speak with the billing department on the bill to see if they can work out anything and she placed me on hold again n asked me to verifiy my password that went on for mins I said ma'am I know my password is right come to find out she called me anothe

I called to speak to costumer service regarding the contractI asked to speak to someone about getting out of the contract and my name was slandered while I was on the phone, the representative thought he hung up the phone and was talking with someone at the office and slandered my nameI informed him that I was still on the phone and heard everything and that I would be contacting someone about this matterOther then the slander on my name, I also did not get the service that I was promisedI had been having problems since the first week of having the alarm system with it going off for no reasonThey did not come out and fix the alarm and they stated they wouldI would like this matter handled as soon as possibleI have also tried contacting the Revdex.com before about this matter, but I am not sure what became of thisThanks
Product_Or_Service: adt alarm security system
Order_Number: na
Account_Number: na

ADT was not up front with other fees.Asked the installer several times if there were other fees and was told there was not.Called ADT and was told "You should have read your contract".I don't know anyone who reads the fine print in a contract.Rep says "sign here" you trust him and sign.Big mistake.Not a good way to do business.Be truthful in representing your product and fees

I have spent the better part of an hour attempting to cancel my serviceTONY was VERY VERY rudeInstead of cancelling my service wanted to argue with meI Have NEVER been treated so badly by any service companyI eventually hung upI will never do business with anyone who treats their customers so badly
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I have been a customer for over years I have had several issues with the system and ADT has been at my house multiple times (just this year) ADT always had an excuse for why the alarm would malfunction, they did even replace a few things....however, I did not get my system for free I paid $for the install and equipment My issue is when the system does go down it it usually weeks for them to come and fix they system They DO NOT credit you for the inconvenience of no use Also I had an instance where the alarm was set-off, and the police did not respond for hours When I said something I was told ADT is not a priority call for police I have since looked into this (I have a friend married to a deputy sheriff) and it was confirmed Since learning this, I have installed cameras and called to cancel ADT Well, were we given the run around Five people, and over an hour later - I am told I have to wait days for it to be cancelled and I have to pay a cancellation fee and maintenance fee of $103! I didn't even know I was still in a contract since I only agreed to a two yr commitment and I had years Maintenance fee?? For fixing something that I already paid for? I could see if I got their equipment for fee but come on....Also, at this point they are willing to give a discounted monthly rate - really, but not compensate when the stupid thing is malfunctioning
and cannot be used for the month? I think ADT is UNBELIEVEABLE and I would NOT recommend ADT to anyone!!

We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable
This time, it is the service we choose for peace of mind that have taken from us: ADT
Don't sign with ADT!!
You will read similar warnings on blogs, comments, feeds and other online reviews - if you haven't already signed a contract - then you're luckier than most, keep your money and find another way of keeping you and your possessions safe!
It's no surprise they score 1.9/on 'Best Home Security Companies' by reviewers
Here is why:
No Free Installation With Traditional Plan
36-Month Contract Required
Outrageous cancellation terms
Excessively long call times
Pushy sales tactics
Regularly increases monthly fee for no reason
Requires written, signed-for letters to acknowledge any customer requests/complaints
Many Negative User Reviews
Plethora of Revdex.com Complaints
If you read this and ADT manage to convince you, when you do eventually become disaffected, write your own post and share with others
It is only by sharing the information and by buying services that are ethical, fair and transparent that we can shape the industry for the better and rid the market of companies like ADT
We deserve better

This is the WORST system I have ever hadWe got our new system in January and it has not worked 99% of the timeCustomer service is very misleadingOne rep told me I had to call every month and now another one says I have to have a repair person come out timesI am stuck in a year contractIn order to get out of it I have to take a day off work times to be available between and m-fI am very frustrated and just want out of the stupid contract

MIS-LED AND LIED TO BY THE SALESMANCUSTOMER SERVICE IS POORWHEN TRYING TO RESOLVE THE ISSUE I AM TALKED OVERITS THERE WAY OR THE HIGHWAY

ADT says I'm behind on account, my records show I'm paid up through June
We can't seem to get our account balance resolved, they said we didn't make Aprils paymentAfter many phone calls and very rude customer service, we found out that Aprils payment was accidentally credited to another customerMy records indicate that we are paid up till JuneI went to my bank and got printed out receipts showing I'm paid up

ADT charged our credit card with $on September 3, We do not owe the money because the service was cancelled on June 1,
We signed a 3-year contract with ADT for installation and monitoring a residential alarm systemWe were told that if we moved, there would not be a cancellation fee if the new owner assumed the contractDue to health reasons, we had to move during the first week of June which was 1/years after signing the ADT contractWe cancelled the service at the time of movingThe house sold immediately and the new owner assumed the ADT contractADT informed us that we did not owe additional money beyond the last monthly payment which was made in JuneOn September 3, they charged our credit card with $When we called them to contest the charge, they said they had taken our records out of their system and had no way of explaining what happened

I am appalled by the outrageously bad customer serviceI asked ADT about terminal compatibility, and I was not told that there are multiple types
ADT failed to notify me, even after I asked, as to whether there are indeed different types of terminations for my battery backpack system for my ADTI apparently needed a This was not conveyedMy system is an ADT Safewatch pro

we called several weeks ago to cancel our service after they determined they could not transfer our business services to our new location but they still charged my cc the transfer fee of and then billed my cc for july when we don't have any of their servicesmultiple calls have been made to the main office and our sales rep and no refund has been issued yet
Product_Or_Service: security system

Buyer beware! ADT negotiates contracts under the most shady of practicesThey will outline all the positives, but will not even touch upon the negatives until you've signed the contract and, all of a sudden, you notice your monthly payment keeps increasingBy signing the contract, you are subject to a rate increase every yearThey won't tell you this, so I willAs soon as my contract is up, I will be cancelling my services theougb ADT and look elsewhere for a less dishonest company

ADT sales promised services would include garage door remote operation app, but did notDrilled hole in wall to install keypad then left unfixed
8/3: ADT came over to install their Pulse security system that was supposed to include a keypad, several sensors, a phone app that would allow remote access, monitoring capabilities, and an interface with the garage door that would allow remote control of the garage doorThe salesman (Donald - ***) who initially came over did NOT verify compatibility between their system and my garage door When they came over for installation, they found that the two were incompatible This would have been an annoyance, but unfortunately they had already drilled a large hole in my wall to install the keypad We had to cancel the installation because of the garage door incompatibility, and were hoping that ADT would repair the damage to the wall since they did not get the installation correct Unfortunately, they left with large holes in the w

I have been with ADT for years, as a customer, when I tried to call to inquire abount an upgrade, I got quoted a monthly price
As a senior citizen, I explained to the sales agent how I am on a fixed income and how I wanted to inquire about better protection
I could not believe she did't even "hear" me, in regard to my fixed income, and had the audacity to quote me a new monthly charge, which was double my current rate
Not to mention, she didn't even consider my year loyalty
Then when I called back, I got another person - in sales - who wanted to schedule a sales call - to get a new contract signed - and then to schedule an installation - at another date!
This is totally unacceptable and unconscionable
It seems as if a new sales contract is all ADT cares about and not the service of providing good customer service
I am not happy and I'm actually thinking about leaving and switching to AT&T, who I have been with for over years too
If this is the type of customer

Since ADT bought out Protection 1, this company is far from fair
I asked for a copy of my contract because I do not recall signing in ADT/Protection advised I agreed to a verbal agreement and they sent me a piece of paper with a year contract requirement and said it was "verbal" I do not recall agreeing to a year contract whatsoever, maybe year I have been with AGR, then Protection 1, now ADT for years or so during various transitions
I called to try to cancel my service and was advised I would have to pay over $1,to do so....Now, supposedly I am stuck in a contract til with no recourse whatsoever...either pay the penalty or stick with this poor outfit I have a long record with the previous companies I originally signed up with, with no issues....but ADT is not a company I would seek because they have poor reviews basically over l contract disputes that customers must pay dearly to get out of I was also told I could not renegotiate my contra

Called in to cancel my service in the safe contract cancel period and was told the systems were down so I would need to be called backhours later (outside of the safe contract cancel period)At this point I was told I would need to pay a fee to cancel my serviceADT hides this process behind sub contractorsEither way it is extortionI owned all of my equipmentI owe nothing but the monthly service to ADT which I do not wantStill I stuckI can provide evidence that I called in during the safe period to cancel yet they decline to listen to reason
If you are not safe from extortion by your security system do you really think you are secure with them in your home? I would research security companies that have better reviews before doing business with ADTIn my opinion any company that has to hide behind tricks and contacts to make money is *** and incapable of making money legitimately

The signature on my contract with ADT was forgedI think by the sales rep
I had an ADT security system installed at my previous house and was about years into the year contractI called ADT to tell them I was moving and how I can have a system thereI was told by the sales rep and the agent at ADT that my contract would be paused and then restart when I moved into my new houseI never signed anything but I was working with the sales rep to get this doneThe date I first called the call center about how much longer I was under contract for was January 17th They told me years and I disagreedI asked to be emailed a copy of my contractThey sent it to me and I noticed my signature was forgedI think it must have been the sales repI have tried calling them and working with the agents to resolve the issueNo one is getting back to me so I called today (January 25th 2017) to cancel my serviceThey told me ADT is under the impression I am under contractI explained

Cancel my service with no penalty due to lack of performance of the system on numerous occasions which is documented below
I purchased October - my husband was traveling often and with children I felt like we would be safe and free from worry That has not been the case with the ADT system and its lack of performance and customer service has had just the opposite effect causing uncertainty in our safety, lack of sleep, and overall frustration My family has been woken up in the middle of the night by beeping sounds that won't stop even after contacting the ADT service representative We have waited days for a technician and every time after leaving the home the beeping would resume only having to wait once again for another representative We are an extremely busy family with child school activities and, to have to wait around for an ADT technician to come in a 4-hour window is excessive and unreasonable Below is the documented technician visit tickets over the course of

We were sold a system & told the motion detectors wouldn't interfere with pets, yet our pets set it off making it unusable, company refuses to cancel
When we were sold this system, we were told that our pets would not set off the motion detectorsThe sales person said the installer would place them at a level that would not set them offOur pets set them off so we can never set the system
We have called numerous times over the span of months trying to cancel this system because it does not function in the way it was sold to usThe company has told us that pets do set off the systems and if we want to cancel, we must pay upwards of $1,
We were deceived into the functionality of the product to get us into a contract and even though they acknowledge the product doesn't work the way they sold it as, they refuse to waive the fee and break the contract