ADT Security Services

ADT came and uninstalled my currently working Guardian system, then threw the sales pitch which was supposed to be $per month and in reality was $per monthSo I abandoned the install and the installer couldn't reinstall the Guardian keypadWires left hanging everywhere and the equipment is very hotADT will not pay for the reinstall of the equipment and said they are not required to do soMany phone calls and many lies from the top downDO NOT USE THIS COMPANY!!!!!!!

Sent to collections for no reason
On May 14th, I contacted ADT due to concern over my account bill being too high compared to a competitor (who was willing to buy my contract out if I would switch) On that same day I was told my bill could be lowed if I switched to the Pulse Video service and that ADT would give a huge discount on some new smart servicesI agreed to all of this with the installer scheduled for the next dayDuring this time, I also set up 3-pay for the equipment with the first payment coming out June 15thI received a call back about hours later with the technician apologizing for incorrect information and that I would have to be charged an extra $100+ dollars for a electrician to come outThe technician mentioned she would give me one month free due to the trouble (which I never received) ON May 15th the installer installed everything except for the NEST thermostat due to the electrician not being able to come outHe charged me for the NEST since I would have m

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live inAfter contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contractOne of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge*** ** from Impulse assured me that the system plus the Ring doorbell would be up and running in less than weeksWell, I'm still waitingI have tried several times to contact *** and his boss *** and they do not return my phone callsADT has also given me the the runaround, even though I pay my bill on timeThe best thing about my system, is that the key pad works great as a night light

ADT installer came to home asked me where I wanted my keypad and installed itThen asked for a tour of home Tried to change my ordered from what I had specified in my hour phone call the day before with the customer service repAfter I said I just want the package I discussed when I ordered Charles said well I'm sure they discussed price and I said yes and he said $a month I said no both customer service people Sarah and her manager said $and I showed him my notes from the call He said we can't do it for that price because I didn't have a land line Again I showed him my notes and where they told me it was cellular Charles called his scheduler who said there's nothing they can do I asked about the holes in my wall in my entry way who would repair them? She said she would transfer us to customer care wher Charles spoke with a representative He said he would need to consult with his manager He came back on the phone and asked Charles to take it off speaker Charles then told me he needed to speak with his manager and he went out side to make the call Charles came back in and said my manager said you gave me permission to install the key pad so we don't have to repair your wall, sorry and left I told charles where to put the key pad based on the service package I was sold Charles said before he left that the customer service reps often sell customers stuff that can't be done and it puts installers in a bad position My recommendation to Charles on his next install would be to go over the package first with pricing before drilling holes in someone's brand new home and then leaving the homeowner in a bad position with holes because the they were offered a bogus package This company didn't display good customer service and I hope they replay the hour long order call that I place where cellular was mentioned and the price several times BEWARE!!!

I have repeatedly called ADT to cancel my contract as well as sent a certified letter through the mailI am still receiving notices saying I owe money when I have asked to cancel my serviceI am not pleased with the customer service I have received from this businessI no longer want this service and have expressed it to ADT repeatedly but have had no success

I called ADT on May 24, to cancel my accountThey were incredibly difficult to work with, at times refusing me access to my own account in the name of "security" when they realized I was canceling my serviceI escalated my complaint to a manager and suddenly I was able to access my account no problemI spent nearly an hour on the phone negotiating the cancelation of serviceThey require an additional month of payment after service is canceled which is ridiculous in my opinion, but that is their policy and I agreed to pay itThey notified me that my service was canceled and that I would receive a final confirmation of June payment (the additional month after cancelation) by the first or second week in JulyI did not receive this confirmation; instead I received a bill for July that they automatically charged my credit card for and which was unauthorizedThere is no mention anywhere on my account regarding the cancelation of serviceThey provide no location to remove my cred

I would not buy this service When I retired and decided I didn't need it, the process to cancel was impossible It took many phone calls over several months, and I had to continue paying the monthly fee When I finally reached someone the process took a lot of time and they tried to convince me not to cancel

What ADT installed is not what I ordered, yet they say I am locked into a year contract, "bait-and-switch" fraud
ADT and I agreed to have continuous recording cameras and door bell camera installed When the tech arrived for the installation, he informed me that the cameras only recorded for minutes after motion is detected He thought I should know since it wasn't what I ordered We agreed to not have the cameras installed and that I would need to speak with someone in sales So, he left, only having installed the door bell camera I spoke with ADT sales and mentioned that I did not get what I ordered and would like to cancel the contract They said that I couldn't since the door bell was installed I feel that it was a bait-and-switch and should not be tolerated Since I did not get what was originally agreed to, I believe the contract should be voided

Good Afternoon,
It is with extreme disappointment that I send this email requesting immediate cancellation of serviceMy service was installed less than an hour ago and I must say that the Technician sent to install was horribleWhen I agreed to the service, I was told that I would receive items that were not provided at the time of installThe technician also informed my husband that he would not mount the keypad due to there being a $mounting fee??? Unfortunately I was in a meeting at work during the install and therefore limited in what could be done to resolve this matter
My husband then offered to pay the $fee, and the technician told him he was unable to do it after all because he had another job in Bolingbrook and did not have the hardware either wayThe keypad was left on my floor, pictures below
There was also an authorized charge to my credit cardI called the Corporate Office, to voice my concern and was told there was nothing that can be done
I am writing as I was told a email had to be sent in order to cancelPlease accept this as my formal notice of cancellation notice
This is by far the worse experience I have encountered as a consumerBased on this experience, I would not recommend ADT Companies to anyone, EVER
If you have any additional questions or if additional information is required, please don't hesitate to call
Signed: Annoyed Customer

Dspute charges billed to me in December 2016, January, February and March after I had cancelled your services in November
I dispute charges billed to me in December 2016, January, February and March after I had cancelled ADT services in November Apparently, ADT has no record of any my phone calls about cancelling this recurring service, which I find to be rather odd Regardless, I am disputing the charges billed me for those months and I request a refund of those charges for all monthsIn addition to cancelling the service for my former residence - *** *** *** *** *** *** ** XXXXX I moved from ** to ** on December 4, I am also advising that in one of my phone calls I also cancelled installation of ADT in my new location in *** as apparently you have no record of that phone call either
If you need me to provide water or electric bills and/or my rental agreement to substantiate that I moved from ** to ** in early December and had no lo

Your constant harassment is driving me crazy My husband died on 11/9/you kept taking money out of my checking account every month even though I sent you a death certificateThe alarm system doesn't work anymore and hasen't worked almost since his deathI finally convinced my bank to prevent you from taking money from meNow I am getting one to two calls from you every day and I'm completely sick of it I'm sending another copy of the death certificateIf I get one more call from a person who barely speaks English asking for my dead husband I'm calling Revdex.comand my Senator, AARP, and anyone else I Can think of

Originally wanted to cancel when I sold my house was tricked and strong armed in to signing a contract at my new houseEven though I wanted to cancel
I called and asked to cancel at my old house and they said I could transfer my contract or possible have the new owners finish it outThen by a forceful salesman I was told that was not trueI have been double charged multiple times and I was told I would get a Nest thermostat which was never given and today they tried to charge me for it againThis company has done nothing but over charge and force me into extending contractsI just want to be done with their service and them as I originally wanted with the sale of my last houseI cancelled my service today and of course they continually gave me their threat of their cancellation fee which they are going to charge me no matter what because we are moving in days and your only option when you move is to cancel there is no transferYou have to cancel your service and start anothe

Cancel my service with no penalty due to lack of performance of the system on numerous occasions which is documented below
I purchased October - my husband was traveling often and with children I felt like we would be safe and free from worry That has not been the case with the ADT system and its lack of performance and customer service has had just the opposite effect causing uncertainty in our safety, lack of sleep, and overall frustration My family has been woken up in the middle of the night by beeping sounds that won't stop even after contacting the ADT service representative We have waited days for a technician and every time after leaving the home the beeping would resume only having to wait once again for another representative We are an extremely busy family with child school activities and, to have to wait around for an ADT technician to come in a 4-hour window is excessive and unreasonable Below is the documented technician visit tickets over the course of

Horrible experience with this company since system was installed weeks ago!
- Installer didn't properly connect carbon monoxide detectors as a signal wasn't being sent to monitoring station or ADT pulse
- Installer didn't provide ADT monitoring our phone number and phone password to call us if an alarm sounded
- Technician that was dispatched to trouble shoot carbon monoxide signal didn't put system in test modeADT couldn't call us as installer hadn't provided correct phone # to monitoring stationPolice showed up
- Spent hours on phone with ADT and Defender requesting to cancel monitoring contractCustomer service on both sides was useless and they kept point the finger of blame at each otherI was ultimately threatened with collection action if I didn't continue to pay monthly fee for this incompetence
Do yourself a favor and find a security firm that is competent, professional and customer serviced orientedADT and Defender are a joke

I would also give a zero star rating if I couldAfter a recent absence from my house, I had to pay $to the police for alarms generated by a piece of ADT equipment "with low batteries"There was no way of contacting ADT from the UK when I was away, in order to stop these alarms ADT accepted no responsibilityI cancelled my service with them but then was charged a monthly fee after the date of cancellationNo explanation givenAs far as I'm concerned, ADT has cost me far more than any burglar would through breaking into my houseADT are the true ***

Advertisement on your homepage directly contradicts what is offered when a customer calls to follow through
I went on your site to look for a number to reach you as my father is paying $in *** ***, ** for the same service (minus smoke detector, door, window), yet I pay $in *** *** ** (minute distance) I understand maybe a few dollars, but DOUBLE? Your home page mentioned "Get a Nest Learning Thermostat installed at no cost." When I spoke to a rep this morning, they refused to acknowledge my father's account, I even asked if I should conference him in, denied "you're getting the lowest price." Zero help and very cold Is that customer service? I then asked about the Nest feature I had to repeat myself times, as the rep didn't' know what I was referring to?! Don't know your own products? Finally understood that it was a thermostat, and quickly transferred me to sales saying she couldn't help me The next sales rep quickly denied the free installa

Signed up businesses with ADT, paid $3,for cameras with no results!
I just received a letter from an attorney for ADT and it infuriates me as I have tried to work things out with this companyI signed up my stores years ago and paid $3,($1,per store!) for camerasThe biggest reason I wanted the cameras was to watch at home, on my phone or computer...the sales person said NO PROBLEM! Well it WAS a problem because it would NEVER connect and the cameras were HORRIBLE! I had them out twice to try to adjust, AND got charged for that, but to no availThe cameras were bad, positioned wrong, I was never able to get cameras to work for my phone OR even my computer at home..I called my Rep many many times to be ignored (he already got HIS money!) I am still paying on my one store which has been up for over a year (the contract?), I never receive bills either, it just get taken out of my account every month! I got swindled by this Rep for the company and treated horrible aft

Cancel old accountGiven credit for months paidBeen dealing with issue since August 10,
MovedCalled adt to inform themThey came to new address and installedI was informed if I signed new contract old contract would be voidedNow paying for services

Deceptive sales practices, refusal to cancel a contract
Last month I called ADT to cancel our servicesWe never signed with ADT to begin withyears ago, we had another monitoring company that apparently got sold to ADTFor years, we never had to use the servicesI spoke to a representative that convinced me to keep the service in exchange of a deep discountA week ago, I am receiving a past due notice for the full amount, no discount shown
This morning I called again to ask for the cancelation as obviously there was a misunderstanding and since I did not get a deep discount, I did not want the service anymore
Today though, ADT representative tells me that I do not have the authority to cancel that contract as it is under my husband's nameInterestingly enough, the bill comes to both our names, and last month I did have the authority to cancel or renew
My husband talked to ADT representative and asked to cancel the contractThe representative then said there

I had ADT Service at *** *** *** *** I called them and cancelled this account# XXXXXXXX and they continue to charge me
I had ADT Service at *** *** *** *** I called them and cancelled this account# XXXXXXXX in May due to me moving addressesThis company is continuing to charge me since June 1st for a service at an address I do not even live at anymoreI've called them since and they just bounced me around their departments and will not cancel this account