ADT Security Services

I am being charged for services I am not receiving
in my, now estranged partner and I bought a house in *** *** ** *** *** *** *** We purchased ADT services for home monitoring In June of we separated, sold the house and now live separately I called ADT to cancel our services but was told that the service could not be cancelled and the remaining payments on the contract would have ro be paid off So now the house is sold, I no longer live there but continue to pay for security services that I am not receiving I am on a fixed income I was not made aware of a policy that would require me to continue to pay for services not received If it was written in the contract (which I no longer have) it was not pointed out to me

Horrible customer service Every time you call central station, it's a different storyAnd be careful about your install - they do half the job and then threaten to cut you off and stop your services if you don't pay the full amount

If I could give no stars I wouldWe have businesses covered by ADTThey have failed us terriblyNot only has my security cameras been down for monthsThey keep telling me their waiting for a part to come inFor two monthsAfter calling them over and over my worst fears came trueMy business was broken into this weekendThey still won't fix my systemI just keep getting we're waiting on a part I would not recommend ADT for anything!!!
Save your money and find another company!!

Transfer of service, was told by the sales rep, that this was for the remainder of my contract, for year Found out it was a year contract
Called ADT Customer service to have my service transferred because I moved I had year left on my contract They set up an appointment with a field rep to look at the new unit He gave me the new estimate, which was free because of the 399$ credit I specifically asked him that this was just for the remainder of my original contract, of year He said "Yes" He scheduled the installation for the afternoon That installer put the equipment in Then asked me for my first payment Which I was confused Since I have an account and it was transferring But I gave him the check information so he could process it During this I asked This is for the year correct? He replied, no, all installs are a new year contract He called the sales rep, Christopher *** who told him to tell me, since I am a USAA member, I can cancel

I had Roderic Ffor ADT and he was amazing!!! Hands down I was so appreciative that he came outHe really helped me through things and I feel so much more safeAnyone who gets him is seriously lucky because this man has fallen into the right positionYou can tell he really enjoys what he does and you can tell that by the way he treats his customers, how good he is at explaining things, and how much he cares about safetyI would want my mothers and my grandparents to ONLY get himI said a prayer after and thanked God for bringing him into my life to help me out with this

charged for service that I wasn't gettingno service from ADT yet they continued to bill me and charge my credit card for years and months
I've been a faithful customer for 25+ years, paying on time yet, I have been battling ADT for years nowADT Corporate*** FL ***I have made numerous phone calls which yielded broken promises and liesMy fee in my contract covers me for alarm monitoring, maintenance and repairs, yet when they knew that I didn't have a signal, they didn't send anyone out to check my alarm systemI expect a company to provide me with protection and repair faulty equipment ASAPThey weren't protecting me yet, they continued to charge meNothing was done after they knew there wasn't a signalThey refused to come out and look at the equipmentWhat were they monitoring for years? I have been charged for years by ATD when they knew I didn't have service
They called me every time I checked the alarm system and said they were

I renewed a three year contract with ADT on July 1st, I was then sent a letter on July 23th stating they would no longer be dispatching the police to my home in the event of a burglary The by law was updated on July 1st and I should have been made aware of this term on the phone prior to renewal I tried to cancel my contract as they are no longer providing the service that I had initially agreed too This is criminal Upon attempting to cancel I was told I would be charged $to get out of the contract The terms and conditions of the contract changed and therefore I should be able to cancel thisI was falsely mislead into a contract that they could not deliver
Notes: By law XXX-XXXX Niagara Regional Police effective July 1st
ADT change of service mailed out, dated July 10th received July 23rd - Contacted ADT July 24th at 9:00AM Supervisor name: ***
Product_Or_Service: ADT Buglar Alarm
Order_Number: XXXXXXXXX
Account_Number: XXXXXXX

I know this will be brushed aside, just like any other large conglomerate in this countryIt seems like large companies like ADT are just worried about the revenue stream than the customerWhich is really sadI have canceled my subscription today after renewing for another years because of a problem with their sales force which is incompetentI called three weeks ago and was quoted a video surveillance system for $and I was specific with my requirements with it being ethernet based cameras and after going back and forth for an hour with the sales team they said we were all set to go with an ethernet based video surveillance systemWhen the tech showed up at my house we started laying out where the camera's where going to be placedHe said they are WiFi cameras and needed a power sourceChecked the sales ticket and sure enough it was WiFi camerasAfter talking to the tech, he said the ethernet setup would cost $to installAfter talking to three managers about this at ADT, they said that they will use this as a training opportunity but will not help me at all with the coast differenceI then canceled my service, called a local company which took over the same equipment ADT had in my house plus had the ethernet based video surveillance system installed at my house for $with cameras and a door bell which also records live videoThis will be the last time I will ever use ADT for anything in the future

Our prior address was *** *** *** *** in *** ** XXXXX We cancelled our service and are being charged much more then rep saidn
The ADT sales rep said we would owe $if we cancelled our service contract earlyWhen we moved we contacted ADT who said we have to pay percent of what we would have paid to finish out the contractThe sales person blatantly lied to us because he knew we were probably going to move so he could still make the saleWhat an unethical company

System never functioned for a month - will not credit
Initial system was installed 5/10/17, not completely and started malfunctioning within daysMultiple contacts with "management" has resulted in a new install today, 8/25/Emailed text dates/documentation to Derrick *** in Customer Loyalty to get credit for billing from past months and cannot get a replyCalling billing they transfer me to customer care who is saying it's a billing issueNO ONE will take care of it and continues to pass on to someone elseI have been a customer for years and have NEVER had such as mess as this, and terrible customer service, for months

I have had horrible experiences with ADT after the sale of my home and moving to a new locationThey were supposed to do a transfer and instead have charged me a cancellation of $I had a year contract and was in my second year, paid yearly and on timeThey have been completely unwilling to revisit the issueI and my fiance have called multiple times and they refuse or give the run aroundHow hard it is it to consider it a transfer?? Now I am getting harassing credit calls because I had hoped I would get this resolved and not have to pay the cancellationNOT the case and the check is in the mail to keep this off my creditMeanwhile, we were charged several hundreds to connect ADT at the new house and it was done incorrectly and kept being charged more and more to get it rightI truly hope anyone reading this reconsiders this companyThey are not honest and provide no customer service whatsoeverAll ADT does is MONITOR, they are not the ones putting in the systemThey contract out to 3rd parties who cheat you and have you under their own contractI would never let these people in my home and if it didn't cost me thousands to get out from under them, I would buy out my contract and go with another companyPlease don't waste your time with these greedy is

The Technician Ron D was unprofessiohttp://westpalmbeachweb.ebindr.com/ebindr/images/icons16x/accept.pngn...⇄ entered my home as if he was on a personal visit not businessHe charged me an amount I did not authorize
On 9-15-I had ADT come to my home to reactivate my alarm systemThe technician, Ron Dwas unprepared for the visitHe had a long form and the majority of the information should have been filled out before reaching my residence, considering it was paperwork for the technician not the customerHe was laying on the table as he filled out the form, not sitting up in the chairThe information he stated was different from the conversation I held with the telephone repHe stated it was yrs instead of yr; he stated there was a reactivation fee & according to the telephone rep the only fee I was suppose to pay on 9/was the 28.99,I explained that to Ron and he said okay, but when I checked my account I was billed During the time of service he said I was not

I returned $worth of equipment to ADT, but never received a refund
I cancelled my ADT service within the approved 3-day window I returned $worth of equipment to them on 8/12/16, fo r which I was to receive a refund in 7-business days I have called times to request my refund, most recently on 10/12, and each time I was told that my refund was "coming in 7-business days." I am due a refund in the amount of $immediately

cancelled services with ADT, march 8th 2016,as per contract with days notice,official cancel date was 4/08/2016,since then have been sent multiple bills with different amounts,have paid what I owe off.now I receive for a charge of for something that supposedly happened on 10/16/ 2015,months ago,was never billed for that back in 2015,was not on final bills,except after the fact.Have tried talking via phone with ADT cannot resolve issue,please HELP
Product_Or_Service: security services

From failed contract promises, to countless time on hold and being transferred ,to not receiving proper refund - done
I now know this company uses a sub sales companyThis said company had offered me months free services when I had tried to cancel my free trial period.(my reason for cancelling was because upon the sales interaction, I already had a different alarm company set up , in which I was waiting to hear back about how much longer my contract had left) once finding out I still had a year left I chose to cancel the free trial with ADTAbout a month and a half later I noticed a payment of $and change had been withdrawn from my account, from ADTI then sent a text to my sales rep Marlen, inquiring what this was for? He said ADT had apparently 'missed the email' regarding said free services, as he proceeded to assure me this would not happen againThe following couple months passed and looking at my bank statements I noticed in fact I had been charged another monthsI

This company works and contracts out to liars and cheats and they do not have any integrity as a business

ADT is not friendly to long-time customers When you are a new customer, they are happy to have you then when you have equipment problems (mine hasn't worked properly for years), they can't guarantee they will be able to fix it or even give an estimate of how much it will cost without paying a service fee They knew what the problem was and it wasn't a mystery how much window sensors cost (for them) it shouldn't have been that difficult to get an answer on why something has been malfunctioning They just want to send someone out to test and ensure everything is working - well this is exactly what they did in the beginning and it has never worked correctly
Originally I was going to stay with them because it was easier (already had everything installed) and upgrade to home automation with my current system But, after talking to the sales person, they couldn't guarantee they would be able to fix the problems I was having with my window sensors or give me an idea of the cost So, when I called to cancel the upgrade, they told me they couldn't refund my entire amount because a payment would be coming out soon and I would receive the difference after the payment came out Then I decided, why am I even with them, paying for a system that hasn't worked in years? So I cancelled everything and was told I would receive the entire amount Well, guess what, I didn't receive the entire amount, they still took out a payment, even though the agent promised me he had cancelled all payments and removed a payment source when he canceled my service
So, now I don't even know if they did cancel my service since it will take a MONTH to get a confirmation letter
Super dissatisfied and nobody offered to make things right about fixing my system until I told them I was cancelling service - only thing they care about
Oh, now after an hour on chat, they are telling me I need to talk with someone else I hate ADT and will never use them again! If this does not get resolved, I will be filing an official complaint

*** My alarm has been beeping every seconds , I contacted reliance protection customer service - twice asking for assistance I can not remove the cover on the smoke alarm and called to ask what type of battery do I need once the cover is removed or if the cover can't be removed after great effort, how do I replace the entire smoke alarm? Since I no longer have a contract with this company , the technician said he can't help me, even tho they installed the alarm systemHe told me to go to Canadian tire and figure it out I asked to speak to a manager , he said no Flat out noI was a customer for years , always paid monthly fee on time I called for assistance and was spoken to rudely , told to go somewhere else since I wasn't under contract with them and then hung up on after he said I could NOT sowak woth a manager

Worst costumer service Doesn't worth

Equipment is poorly installed had to call several times for failed equipment lie about services tell you u can transfer services with the fact being u have to start a new year contract like u are a indentured servent I have being paying for unused services for the last year and half because I refuse to do another year contract with these liars with horrible equipment and service One serviceman entered a extra code into my key pad allowing him to excess my key pad for later when I contacted the supervisor he said it could not be done only to find out the have excess for hour to your key pad after they leave when I confronted the supervisor by text he could not be reached by phone or text don't trust ADT liars liars liars untrustworthy bad equipment poor service thieves