ADT Security Services

Charged to replace faulty equipment, then given the run around, and then unauthorized funds taken from our credit card
When we moved, a tech came, and installed a couple of motion sensors, a cell box, and a couple of wireless window contactsHe left a cable sticking out of the family room wall, and said that they keypads (installed when the house was built in 2001) "would do"
We have not been able to properly arm or disarm that system with those keypads, as the contacts appeared to be worn, and pressing the numbers never really made contact, so the alarm would go offSo, we did not arm itIt has been so bad, I have become agoraphobic because I do not want to leave my animals in an unprotected home
I contacted ADT before I was due to have major eye surgery, and asked if they could change the faulty keypads with something with a slightly bigger screen, because I was blind in my right eye, and the keypads have never really worked
They wanted to charge us $
I was put

I recently filed a complaint against Safe Home Control, Inc because my home security system broke and I couldn't get a tech out to fix it The case number to my last complaint is XXXXXXXXI did not respond to Revdex.com concerning the outcome of this matter because we were still trying to settle itI tried to come to an agreement with the billing department but we were unable to resolve the issueI was then told I had to contact someone by the name of Tony *** I have left messages for him to call me back over the last three weeks but I have not heard from him
Product_Or_Service: Home security alarm

I was told there would be no charge for a replacement CO detector, but received a bill after replacementI rec'd invoice on Apr 18, and on same day phoned and explained that I had been told there wouldn't be a chargeThey said there is, so I told them that wasn't acceptable and they could remove the detectorThey said a manager would have to look into it and call me backThey did not call meI proceeded to call them again on May 14, May 22, May 23, June 20, and June 22, - each time explaining the entire problem and being told a manager would have to call me backI have explained every time I call that no one ever calls me backI have double checked they have my cell number and they do and make notes to call me at that numberOn May they actually put me through to a manager's voice mail where I a left a voice mail and still didn't receive a call backI rec'd a past due notice in the mail on June 20, It's been over months since I first called to dispute the

We have completed our contract and ADT refuses to cancel
We have completed our contract but ADT refuses to cancelWe found a better rate and asked to cancel but they said no and tried to upsell us

Despite all of the great reviews, ADT has not been a good experience for meI purchased a home with existing equipment and it has been faulty from day oneIn less than two years, I have had to have service techs come 5-times and still the same issues persistConstantly getting alarms for broken glass, low battery, etc., and being woken out my sleep at all times of the night with these alarmsI have initiated all contact with ADT about these issues and not once has anyone taken responsibility for the issues I'm having and seen them through to resolutionNo one has tried to make this right for me, I don't even think I've ever been offered any compensation for the times I wasn't able to use the alarm system for several days at a time! I even had one of the service techs tell me what I've been dealing with is ridiculous and that ADT should have offered to replace all of the equipmentFinally I decided to cancel my service with ADT, and now they want me to pay them 75% of my remaining contract ($407)This is insane! With all of the aggravation I've had to deal with over the last two years, and the fact that the equipment is clearly faulty, you would think they would just call it even, and not add insult to injuryNever again will I ever use ADT, or recommend them to anyoneDisgusted & disappointed

Sold house and can't continue service but they're requiring payment for years!
We sold our house and are now renting We cannot use them in this rental ADT originally told us that we had to pay a cancellation fee of $but kept billing Now I find out they never cancelled the account and say we have to pay 75% of our total contract for full years, into even though they are not providing any services to us How can they continue to charge us when we have no way to use them and they are not providing any service? Customer service is rude, doesn't listen and just tries to collect the balance

I just wanted to let you know about the cancellation experience that I had with ADT monitoring serviceBecause of my experience, I can not recommend ADT as a security service
When I called to cancel monitoring of my security system, I was transferred to the cancellation department (after minutes on hold and a minute conversation with a customer service rep) They then, over the course of minutes, summarized my security system by identifying each and every sensor in my house, a process that I felt was very unnecessary, and also stated that the cancellation would occur after days from my requestIn addition, they would send a signal to my system that would disable any programming that they had done, including arming and disarming codes, which would render the system inoperable (a system that I had been charged for and paid for)They then put me on a minute hold to process the cancellation
After the hold, I was told that I would be given "several points of advice" regarding my cancellationThe first point was that they would of course notify my insurance agency that I was no longer monitoredBecause my cancellation was because the property was going to be rented, they asked me about the lease terms and duration of the lease for my rentersI did not feel that this was any of their business, and told them soWhen I replied that I would not give them that information, they stated that the renters would be obligated to enter into a year contract, and if their lease term was less than that, they would probably not protect my property with an alarm system, leaving it "vulnerable"This is a short version summary of a minute diatribe from ADT's cancellation representative
After this was stated to me, I asked if there was anything else, and the representative stated that there were several more advice points that she would like to tell meI asked if the cancellation was processed, and she replied that it was, but she needed to give me more "advice" regarding my cancellationI asked her not to waste my time, and she replied that she was just trying to do her job
At this point I said goodbye and hung up
So basically, if you need to cancel service with ADT, expect to have a representative take at at least minutes of your time trying to scare you about having an ADT unprotected property, inform you that they will take action to notify your insurance company that you should not be entitled to any discount afforded to you by having your property protected by them, and then provide unsolicited advice for an unknown amount of time to attempt to scare you into continuing with their product
If their product was really that good, they wouldn't need to put you through all of this if you wanted to cancel
Please as se consider this when selecting a security service

I switched from a smaller security company to ADT which is a well known companyI have regretted from the startIt takes them far too long to call me once my alarm goes offI have intentionally set my alarm and EACH time it has been 3-minutesToday on 4-16-I was informed by ADT representative who finally called me back minutes following my alarm that due to the high volume of calls it *** take longerThat alone is frightening to think if I am away from home that a burglar would have an extended period before I am called to say yes send the policeI was also informed by a Rep on another occasion that ADT contract with other companiesIf that is the case why go with the name of they aren't doing the workI can't wait until my contract is over I will NEVER use this company againSuch poor service

SERVICE ADDRESS *** ** *** *** ** XXXXX
I PAY THE CANCELLATION FEE DUPLICATE, AND ASK ADT TO REFUND ME ONE PAYMENT, NO ONE REFUND
I cancelled the ADT service on March, and the cancellation fee is &
I made my payment below:
4/13/payment ( ADT received )
4/25/dispute ( I got the refund )
5/13/I called my bank to adjust the 4/payment to ADT, and $back to ADT showed in my statement
4/30/2016-6/9-2016, ADT keeps calling that they did not receive the adjust amount, and said that they will send my case to collection center, I have to made anther payment below:
6/9/payment $
my bank told me that since the 5/payment was an adjust payment, ADT needs to call their bank to receive it, but I contacted ADT so many times,even faxed the prove to show that I made duplicate payment, they just keep saying that they did not receive, or they already refund to me (4/25/2016), and never call the bank to look for my mon

They are selling fake ADT security service coverage and overcharging my account for no offered service
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXXX

We have been without full security for almost a year nowThere was to be a fix that ADT has yet to correct and has been uncooperative
Around July ADTs DVR / Pulse service failedA technician came out to *** the problem and determined a plug to their DVR/ Pulse system had failedThey were to order a new part which was no longer being made, so they were unsure that we would be able to have an easy fixIf they could not order or find the part, they were going to replace the entire pulse systemWe have been waiting for an answer since that time and have been 85% less secure since the failed plugADT has been contacted on many different occasions all being very frustrating with staff repeating the same speach and non-answersEvery phone call has not been under a minute wait and there has never been resolveWe have received months of acct credit on 10/19/15,from Kurt who was the only help thus far;this was temporary fix to payment that was made for non-servicePhone ca

ADT rep told us they could provide service to our rural areaWe have not had working service for over monthsADT says they will call back & doesn'
When the ADT rep came to the house we specifically asked if ADT could service our rural areaHe assured us they couldWe purchased the equipment and pay a monthly feeWe have had ongoing problems with our service for months nowADT has sent tech people outWe always have to call multiple times to get the tech person out & are scheduled weeks outWe have literally spent hours on the phone with ADT not to mention having to leave work to meet the tech personAll of the tech appointments have been unsuccessful I followed up again today with ADT and they tell me they don't know when the part will be in to fix our system and she will have someone call me backMy experience has been ADT doesn't call back (I was told four days ago a manager would call me back within 24-hoursnever received the call back) When I explained this to t

ADT Saleperson misrepresented contract terms for Michigan serviceupon cancellation, learned of ~$cancellation fee
I purchased an investment property, intended for no more than months, which was made crystal clear to the ADT salespersonThe ADT salesperson was even on the premises with me while I was discussing what we would be doing and when we would be selling the property I signed up because he told me my timeline wouldn't be a problem with how the contract works When we successfully finished the property renovation and sold it, I attempted to cancel the service, only to find out about the year contract that I had apparently signed, which required that I now pay a $~cancellation fee Looking back, I clearly understand that I should have read all of the contract's fine print, so it's my fault for trusting the salesperson However, it is utterly clear that this salesperson either did not know how the contract worked or intentionally misled regarding the terms

ADT refuses to honor its contract terms because an ADT sales rep failed to communicate internet speed requirements for installation
On July 10, 2018, I confirmed an order to upgrade my ADT service to a wireless Pulse security system with two video surveillance cameras After discounts, my order total was $471.47, and towards that total, I paid $on July 10, with a payment of $due on July 12, (the day of installation)Indeed, I paid $on the date of installation and the remaining two payments of $would be due in August and September Additionally, my monthly monitoring fee would be $ The technician partially completed my installation (upgraded system panel and two keypads) before he discovered that my internet connection speed was insufficient I informed him that the ADT sales rep (***) never asked for specific internet speed; he only asked if I had high speed internet to which I replied yes I informed him that I had AT&T high speed;

My last ADT bill has erroneous charges on it and I cannot get a supervisor/manager to return my calls to explain the charges
On July 27, 2016, an ADT technician (RThomas) came to my house to fix a signal problem that stemmed from changing my phone service The alarm still sounded, but I received no call back from the monitoring center MrThomas was here for approxmin and installed a line seizure device I was given a customer copy of the service ticket (job #XXXXXXXX) with a Total Service Call Price of $ That was broken down by $(cost to come out), $(billable increment) and a $trip fee charge Also in the Service Request/Special Instructions box, MrThomas wrote "Cust to be billed min labor & trip fee (one)." When I received my bill, it showed $for Service Call and a $trip fee chargeI called several times to speak to a manager for an explanation, but instead spoke to representatives from billing, sales, and customer service - neit

ADT and their *** ** office did not install and did not monitor smoke and heat detectors as per my contract with them
I bought security system from ADT *** office) in 7/for main house *** *** *** *** *** *** ** XXXXX) and guest house *** *** *** *** *** ** XXXXX) including fire monitoring according to the contract and the certificates and I paid all dues and been paying the bills regularly including fire monitoringI recently realized by calling ADT that that there is no fire monitoring and called main corporation who reviewed the contract and agreed that I should have fire monitoring and they referred the issue back to the Torrance office who sent a tech *** 7/30/to the house who found that there are no ADT smoke and heat detectors as contracted and referred me to his service manager (MrRudy *** phone (XXX)XXXXXXX and despite sending him multiple emails and leaving voice mails the issue remains unresolved and t

ADT IS "NOT ALWAYS THERE" HAVE NO CONCERN FOR THE CUSTOMER ISSUES SUPERVISOR JUST TOLD ME SHE CANNOT CALL ME BACK LATER BECAUSE SHE HAS KIDS TO PICK UP HER MANAGER IS OFF FOR HOLIDAY HAS NO IDEA WHO TAKES OVER AFTER SHE LEAVES...REALLY?? ALWAYS THERE?? WE ARE MAKING OUR OWN REPAIRS AND LOOKING TO DROP ADT AND THEY CAN CARE LESS *** YOU ARE A HORRIBLE SUPERVISOR REPS GAVE ME BAD INFORMATION I AM DONE

I have called in multiple times in order to cancel my commercial alarm system
Both myself and a couple other individuals from our organization have called in a number of times to cancel our commercial alarm systemEverytime we are put on hold for an extrememly long time and once we finally get through to someone and give all of our credentials and passwords we are told that they cannot process our requestWe are then told that someone else will give us a call in the next - business days to handleBut no one ever calls
Everytime I call back in they tell me how sorry they are and that they will have some handle this right awayBut no one actually does anything
We are moving to a new location, we would have put another system in the new building but after this experience there is no wayPlease contact me so we can get this resolvedThank you

ADT is charging us a fee for discontinued services that we were put in "contract" that they merely updated and not upgraded
We started with BRINKS SECURITY with contract that we have satisfiedThe company was bought by broadview then ADTAll the features of the original security remained the same (wireless, basic, doors chime, no window sensors)An agent came to our door and we were told that they just needed to UPDATE our systemThey changed the panels but still the basic manual operation, just different styleWe've been told that we are not under contract because nothing was UPGRADEDWe remained with this type of security system for yearsIt is when we decided to change company that we found out we were put under contract after that UPDATEWe decided to change because our system shut down but we didn't received any calls from them that we were disconnectedWe were dissatisfied with the service and answers we got when we inquired why there were no calls made to warn

Charges not described in my contract
After meeting my three year contract, I called to cancel my service The next month I was charged another monthly fee I called to let them know that I had cancelled my service and they stated I had to give them a day notice I went home and pulled out my contract It mentions that I'm under a three year contract and that I was pre-charged for my service, but nothing about a day notice I called them back and they stated they had given me a $credit, but the charge for service was $ When I told them that my contract did not mention a day notice, they proceeded to tell me it was in my contract I told them I had my paperwork right in front of me and that there was nothing regarding a day notice He said I'd have a refund within 5-business days I got the $back, but not the fee that they charged me for the day notice