ADT Security Services

I was told I could have gate alarms and smoke dictectors for my business when the sales person was here
It took forever for him to get me prices and when then I finally get a call to inform me that they no longer offer smoke alarms for business because of liabilityAlso they do not offer alarms for gatesOf course I wanted to switch to another company that offered the services I needBut wait its conveniently passed the grace period that I can cancel my contract and now I am locked into something that does cover my needs for yearsfast forward years and months and I had to call to have a repair doneI was looking over my account and realize they have been slowly raising my bill in small amounts over three yearsFunny how they can charge me more even with a signed contract but I cant pay them less or cancel

even though I was not under contract, I followed their guidelines and cancelled a month in advancethey are continuing to bill us illegally every mo
we called in march to cancel our service, and advised them we were going with someone elseI was told they required days noticeI advised them I was not under contract with them, I was month to month as I had my contract with brinks many years ago, and I never signed any such agreement to give a months noticenone the less in an interest to keep things simple I agreed to let them bill me one more monththen they billed again in AprilI called and was told they would cancel but I had to pay another monthI advised them that would not be happeningthey removed me from auto pay, but continued to bill me for a system no longer installedgot another bill in MAY and sent certified letter to all of their addresses stating account should be closed and zero balancewhat I received back was paperwork stating I am required to cancel on

Activity was detected at the residence by another source and ADT's server was down during this processUnable to check the cameras do to this
Purchased an alarm system with cameras in November from ADTOn June 16, 2016, another security system in place alerted us their was suspicious activity occurring at the residenceWe tried to check the ADT Camera's at the residence but kept getting kicked out of the systemAfter eight attempts we contacted ADT and was told that the server was down but they has no alarm sounding on the residenceWe told them we were aware of that but needed to view our camera's to see what was occurringThey repeated again the server was down and nothing could be doneRealizing that a crime was possibly in progress, we contacted the police ourselves and advised them of what was occurringThey responded right away and with the help of witnesses, was able to catch subjects running from the residenceAlthough entry was not gain to the residence damag

Sold my home and ADT says I owe them for the entire contract and upon original signing dealer said if I sold it before end of contract they cancel it
I purchased a security system in April of and sold my home in June of I had to relocate back to Kentucky for my jobUpon original signing I was told by dealer that If I sold my home ADT would cancel the contractUpon contacting ADT I was told that since I am moving I am still under contractI explained what I was told at the original signing and they refuse to void the contractI brought the whole wire less system with meI explained that I am staying with a friend until I find a place and they refuse to let me out of the contractI have made several attempts to resolve the issue and have gotten no where.My acct number ***.Nothing is true on what I was told on the original signing date and I would like my contract voided at no cost to me.I had several issues the day of the original install and finally cntacted ADT

Contract dispute against ADT ("American District Telegraph"), Ken *** ("ADT"), and Michael *** ("Safe Home Control")
My name is *** ***, and I was employed by *** *** *** (an ADT Authorized Dealer) in *** ** from January of to July of as their Vice-President of Field OperationsIn other words, I oversaw the recruitment, training, and management of all Safe Home Control security system installers
In February of 2015, Ken *** (an ADT employee) announced to Michael *** of *** *** *** that we would be the "first residential ADT dealer" to offer the new Honeywell Lynx Touch Panel systemThis was exciting, yet nerve-racking news for me because ADT had never used this system before so there was a lot of uncertainty about how well it would work, nevertheless, how well it would integrate with ADT's operating platformAnd as the VP of Field Operations, this was an instrumental part of my jobTherefore, I requested from Michael *** and Ke

ADT provides excellent product named PulseHowever, the security devices & cameras frequently do not workThis requires hours on phone with tech support & additional hours with tech support in your home for long periods of time & repeated attempts to fix the problemsRecently, an ADT repairman told me ADT has built a product that does NOT workThat really bothered me since I have spent about $10,for ADT security devices & camerasIf I stop ADT service & select another security system, I will have to pay for new devices & camerasADT know that & do not care whether my system works correctly or notDO NOT RECOMMEND ADT

ADT and their contract - Do not sign a contract with them!
If you have, go through and make sure that you are not under anything where you will have to pay if you choose to cancel
I do not like when people or businesses try to underhand anyone! Let me state my story
I had been an ADT customer for years prior to the situation encountered in I moved in from one rental property to another and thought I was just transferring my service from that location to the new oneLittle did I know, it renewed my contract for years (this was not verbally communicated or told to me by phone or the technician who came to my home)Unfortunately, because of a situation with the new house (something out of my control) I had to move out, and where I moved - I could not carry the alarm service with meI found out because of my cancellation (this was from a charge that they tried to run through my checking account with and final bill sent) ADT had charged me $Let me say this again - I was told whenever I moved, all they had to do is transfer service to whichever location I move to free of charge
They have since then sent my information to a collection agency, in demand of paymentI promise, I will never use them again, I will see to it that no one I know ever uses them againThe power of social mediaI will cost them far more than $

please see below
I have been trying to cancel my ADT services since december 15, every time I get on the phone with a rep they transfer me to another rep than to another, its been extremely frustrating while they keep charging metwo weeks ago a manager called me but they have yet to cancel, I tried again today 3/22/17, I was still unable to cancel it
it seems like they are purposely incurring charges so they can send my account to collection
please help
act # XXXXXXXXX

I have attempted to cancel my contract by phone, in writing, and by fax before midnight on the 3rd day of signing said contractADT refused
I requested ADT security services to come and give me a quote on an existing system in my house they did and set up a day to activate the system, they said it should only take approximately hours toafter days hours per day the system is still not operatingI called prior to their cancellation window of midnight on the 3rd day and they said I had to fax in the request after attempting to fax several failed attemps to the number they supplied XXXX XXX XXXXi would like to attempt and make it known here that I, *** ***, adt cr XXX XXX XXX, want my service canceled effective immediately October 12, at 8:cst, do to failure to deliver said service in a timely and professional fashion I have no interest in entering a month contract after the unprofessional performance I have seen
signed, *** ***

***AVOID ADT, MANY BETTER OPTIONS AVAILABLE***
I was an ADT customer in 2015, needed the service for one yearI no longer needed the services but could not get out of the contract I still paid until the end of the year contract because I always pay my debt obligations
I now need a home security system for my new home and want professional installationCalled ADT, rep said I have "tons of moving credits, the system itself won't cost you anything"Fast forward days and the technician comes to our house, tells us that the set up for basic services (door and window sensors only, no camera) would be $with $due todayMonitoring was quoted at $50/month plus fees at this time
Frustrated, I called to speak with the original ADT repThey said "the technician misquoted you, you have $in moving credits so you will pay $for the installYour monthly monitoring fee will be $40"I said I wanted to think about it and wrote down the numbers, the rep said "you keep thinking about it, you will keep chasing your tail and getting different prices"This is the problem the different pricesThe company just makes up numbers based on how nice your house looks or what kind of car is in your drivewayThis whole company is a giant scamThe service does not workPower outages are supposed to trigger support/call to be sure a home intrusion didn't take place, and this did not occur when I was using the service regularly in

Worst costumer service Doesn't worth

Iaposve been blown off times in a row waiting for a technician to come to the service addressI have an SRO property that needs the fire system verifiedThis absolutely insulting and ridiculous to be blown off like thisWith a name like ADT you would think this company would have some level of professionalismI just want them to show up at the time they agreed to so I can get this over with
Product_Or_Service: Fire Alarm

They are deceptive in their practicesWhat was told over the phone to me and what I received is very differentTerrible service in trying to resolve
I feel as though I was tricked into signing up for an additional year of service that I did not needOriginally signed up for adt in When I signed up I explained that I would be moving and wouldn't need the services in my new houseThey explained that I would have to stay a customer through the end of the contract, which was fineThis was not the caseI had to sign a contract which was not needed at my new houseNo way to just let the original contract, so I was tricked into being with adt for years instead of When speaking to customer service and I kept getting different storiesI was recently told that I upgraded, so I had to sign a new contactThis is just not trueI have the exact same system that I had in my old houseNot only that, but I brought my equipment from my old house, which is what I was told to do, an

Took weeks (stopped working Nov12, showed up Dec3) to get a service tech out to fix our alarm systemThe individual showed up yesterday and my fiance was homeShe told him to come into the house, gave him the keys for the garage and he walked around her with his wet muddy boots onAfter a couple paces into the house she asked him to remove his bootsHe stated "it was policy to keep his shoes on" and then further stated he "had running shoes in his vehicle for outside jobs." The individual turned and continued through the house to the back door as it was my detached garage having an issueWith the ongoing issues my fiance began to cry (she does this when she gets angry) and sat on the couch on the main floorHe came back into the house, went down to the basement where the panel is located, back upstairs before going to the front door saying he was doneMy fiance had to ask to get the keys back (we all forget it happens) and then stated he forgot to lock the back door and began to walk forward againAt this time she told him to get out of the houseHe left and I received a phone call from her cryingI have called Intelife who installed the system and it has now been hours since I have called the first time and not heard back from a manager as I was promisedSecond I called ADT and filed a complaint and was told a supervisor would get back to meThis has yet to happen and has been hours since this has taken placeI am going to tell both supervisors (managers) to have this system removed and I would like my money back $per month for two months as I was promised by email their $=gst package and charged for their upgraded package at $63.XX per month +gstI have been informed they marked down I had a lock package installed which I did not and that is the reason for a costOverall their customer service, prices and overall package has been a huge disappointment and I would not ever recommend this to anyone I know (friend or foe)

Continue to bill me for the service without collecting money for months without notification
03-31-
To Whom it may concern,
I called in October of to cancel service and found out I was under contract until March 31st, I set my calendar to remind me to call in February to give days notice of cancellationsI was told I could not cancel until March 31st; I would still be charged for the month because I was canceling earlyI set on my calendar to call back March to cancel and was told I have to give days notice and my account would not cancel until the end of April; and I have a past due amount of $due to non paymentI was told the last time ADT received auto pay was in September
I asked why I was never notifiedI never knew there was not a payment taken out; I assume because my debit card renewed??? She said they tried to call me, however, I never received a callI asked why they did not send me an email, or letter of past due amoun

I called to cancel service The rep assured me that they would correct my service The next day they sent a confirmation of a new mocontract
On May 23, I called ADT to cancel my service due to continued problems I talked to Troy and he told me that they could correct my problems by installing a new control panel and keypad He also told me that he would drop our monthly rate to $and was going to give us a fee month due to our problems with the system
On May 24, I received an email from ADT confirming my month contract that I supposedly accepted during my call with Troy I then call ADT at XXX-XXX-XXXX, which was the number Troy told me to call with any problems I talked to Trey and told him that I did not accept a new contact and wanted to cancel my service Trey put me on hold for about minutes and when he returned to the call, he said that he would cancel my service I asked him if he reviewed the phone recording, which he denied I also replied to

Dealt with several "bait and switch" style sales pitchesScheduled an appointment for installing additions to current system at $xxThe first thing the tech said when he showed up was that our system wasn't compatible with what they'd scheduled him to installVERY frustrating that the person who sold me on those items wasn't aware of their non-compatibility with the system of a current customer
Called to share this frustrationIn addition to spending a cumulative minutes on hold, the salesperson told me they would be able to install the correct pieces for free, only to go back on that after a 25-minute hold because of the rules in my county about over-the-phone salesI think they could eat the cost of sending a sales rep to complete the sale in-personWhat's that termthe cost of doing business?
Call to cancel my servicerequires days' noticeI explain that I really do not want to support them with another penny and request that they comp my last month, and the sales person would not obligeReally?!
Oh, and it all started with an alarm system installed by a company that is "ADT accredited" but not ADT - that wasn't very clear until a month or so after the installationIf they wanted to have better customer service, I think they could start with eliminating those "ADT but not" companiesGenerally not happy with their customer service

unauthorized paymentI made an payment on adt website for $but was charged thr full balance of $
Account # XXXXXXXX
I went on my adt website under express payI selected other amounts and put in $(one month payment) in for the amount(have a screen shot to go alone with this)I selected others enter $44, put in my card information and hit submitauthorizing a payment of $ My Visa card was still charged the full amount of $ If you are not allowed to make a "other"amount payment what is the point of have this option there? I did not authorize a payment of $I authorized a payment of $I aware ADT goal is to get money owed to themI was I was in a position that I could pay every single bill I have on time but I'm notI understand my account is due for 2mths but I was attempting to pay monthI thought that making one payment was better than not making one at allBut now I'm in a position where I have to figure out how I'm going to have gas mone

I would give this company zero stars if I couldThey are overpriced, they have a customer service department that does not provide good service, and their technicians are incompetent when it comes to installing and setting up equipment properly

Charged and sent to collection company in error
I called in June of to set up services in my apartmentI was told by customer service rep that I would be charged for services after installationI received a charge for I called ADT to inquire about the charge because my services weren't scheduled to be installed until June 22, I asked for a refund and cancelled the work order for installationI received a refund on June 15, A few months later, I started to receive a bill in the amount of $from ADTI called spoke to a manager in the billing department on November 12,and the balance was added in error and would be removedI received a call today on January 13, from *** where the account has been moved to a debt collector to obtain the balance that is still on the account from June This account was sent to their office on January 14, exactly one year from nowI would like to report this business for this