ADT Security Services

Contract dispute against ADT ("American District Telegraph"), Ken *** ("ADT"), and Michael *** ("Safe Home Control")
My name is *** ***, and I was employed by *** *** *** (an ADT Authorized Dealer) in *** ** from January of to July of as their Vice-President of Field OperationsIn other words, I oversaw the recruitment, training, and management of all Safe Home Control security system installers
In February of 2015, Ken *** (an ADT employee) announced to Michael *** of *** *** *** that we would be the "first residential ADT dealer" to offer the new Honeywell Lynx Touch Panel systemThis was exciting, yet nerve-racking news for me because ADT had never used this system before so there was a lot of uncertainty about how well it would work, nevertheless, how well it would integrate with ADT's operating platformAnd as the VP of Field Operations, this was an instrumental part of my jobTherefore, I requested from Michael *** and Ke

Charged and sent to collection company in error
I called in June of to set up services in my apartmentI was told by customer service rep that I would be charged for services after installationI received a charge for I called ADT to inquire about the charge because my services weren't scheduled to be installed until June 22, I asked for a refund and cancelled the work order for installationI received a refund on June 15, A few months later, I started to receive a bill in the amount of $from ADTI called spoke to a manager in the billing department on November 12,and the balance was added in error and would be removedI received a call today on January 13, from *** where the account has been moved to a debt collector to obtain the balance that is still on the account from June This account was sent to their office on January 14, exactly one year from nowI would like to report this business for this

I was told I could have gate alarms and smoke dictectors for my business when the sales person was here
It took forever for him to get me prices and when then I finally get a call to inform me that they no longer offer smoke alarms for business because of liabilityAlso they do not offer alarms for gatesOf course I wanted to switch to another company that offered the services I needBut wait its conveniently passed the grace period that I can cancel my contract and now I am locked into something that does cover my needs for yearsfast forward years and months and I had to call to have a repair doneI was looking over my account and realize they have been slowly raising my bill in small amounts over three yearsFunny how they can charge me more even with a signed contract but I cant pay them less or cancel

I called to cancel service The rep assured me that they would correct my service The next day they sent a confirmation of a new mocontract
On May 23, I called ADT to cancel my service due to continued problems I talked to Troy and he told me that they could correct my problems by installing a new control panel and keypad He also told me that he would drop our monthly rate to $and was going to give us a fee month due to our problems with the system
On May 24, I received an email from ADT confirming my month contract that I supposedly accepted during my call with Troy I then call ADT at XXX-XXX-XXXX, which was the number Troy told me to call with any problems I talked to Trey and told him that I did not accept a new contact and wanted to cancel my service Trey put me on hold for about minutes and when he returned to the call, he said that he would cancel my service I asked him if he reviewed the phone recording, which he denied I also replied to

I would give this company zero stars if I couldThey are overpriced, they have a customer service department that does not provide good service, and their technicians are incompetent when it comes to installing and setting up equipment properly

I was missed informed on a what they would be charging me and miss quoted
I was quoted a price over the phone and they charged me double the amount they quoted They also did not notify me they will be charging me months once we activate our account

ADT and their contract - Do not sign a contract with them!
If you have, go through and make sure that you are not under anything where you will have to pay if you choose to cancel
I do not like when people or businesses try to underhand anyone! Let me state my story
I had been an ADT customer for years prior to the situation encountered in I moved in from one rental property to another and thought I was just transferring my service from that location to the new oneLittle did I know, it renewed my contract for years (this was not verbally communicated or told to me by phone or the technician who came to my home)Unfortunately, because of a situation with the new house (something out of my control) I had to move out, and where I moved - I could not carry the alarm service with meI found out because of my cancellation (this was from a charge that they tried to run through my checking account with and final bill sent) ADT had charged me $Let me say this again - I was told whenever I moved, all they had to do is transfer service to whichever location I move to free of charge
They have since then sent my information to a collection agency, in demand of paymentI promise, I will never use them again, I will see to it that no one I know ever uses them againThe power of social mediaI will cost them far more than $

we called several weeks ago to cancel our service after they determined they could not transfer our business services to our new location but they still charged my cc the transfer fee of and then billed my cc for july when we don't have any of their servicesmultiple calls have been made to the main office and our sales rep and no refund has been issued yet
Product_Or_Service: security system

ADT SECURITY CORPORATE has been protecting my family and I since When we 1st purchased our home I contacted ADT SECURITY CORPORATE offices I knew in the beginning to make sure I was setting up service with the ADT SECURITY CORPORATE office and not an ADT AUTHORIZED DEALER which is a sub contractor, you should always look at the small print I'am a very cautious consumer & I make sure I read reviews & do all my research before spending my hard earned moneyADT has responded over the years promptly whenever our alarm has been set off & not disarmed within the seconds they allow bensuring we are not just having a alarmThey practically saved my life and home once when I fell asleep while cooking and my ADT smoke detector went offAfter not answering their multiple calls they dispatched the fire dept to my home whom actually had to break in thru my back door because I was completely in a deep sleepThank You ADT SECURITY CORPORATE for saving my life and homeWe had to replace our back door but I will take that anytime over replacing a life or homeBe careful not to set up with their authorized dealers they will sell you anything just to get make a sell & you will have lots of billing isssuesBe sure you are paying attention to the small print via phone or internet that it is the corporate office of any business of Major Corporation such as ADT SECURITY

Company has not monitored location since May They know about equipment since December no attempt to repair
This office was closed and no power from May until December ADT kept billing for monitoringWhen power was restored, system showed communication fault customer service was told several times They have made no attempt to correct problem

ADT will not honor a contract made with a sales rep who no longer works with the company that we purchased years ago
We purchased a home alarm system which included the installation of the alarm devices plus years of monitoring service, for which we paid the total up front The contract included a "move clause" which our sales rep said we were gaurenteed to move for no additional cost and the existing system sensors would be installed in our new house plus we could use our existing year pre-paid contract at the new house We knew we were moving so we agreed to pay up front The move clause is promised in writing by the sales rep via email when he sent our contract The contract was signed March so we still have a year and a half left to go
The move clause was written as eligible until We are now moving and ADT will not honor the contract We have called them times to discuss and have received little to no explanation or assistanceWe have been hung up

Ordered new account, and ADT applied loyalty customer credits to new account locationPaid up front the difference of $Set up appt few weeks ago, to install today for 8am-12pmTech arrives at 1245pmInforms me he doesn't have door sensors that I requested, plus he is almost hours lateI call ADT on the phone, and got the RUDEST Manager that I got transferred to while I was still talking to the previous RepThen Manager gets on phone with nothing but attitude, and talks over me the whole time offering a $off my 1st billShe was practically yelling at the end, and had the nerve to call me *** ***...blah blah blah talking over meSo I said you are a rude unprofessional excuse for a ManagerShe was still talking over me, and I said rude, and hung up!!
VERY UNPROFESSIONAL PEOPLE HIRED AT ADTHORRIBLE CUSTOMER 'SERVICE'!!
They used to be outstanding service years agoWhat happened??! Would NOT recommend them!!

Transferred account, from resident to businessADT sales person stated that I will only have the remaining years on the contract
I use to have ADT service at my resident and had it transferred to my business, after being visited by an ADT sales RepThis sales rep was out of the Norfolk, VA locationHe came to my business and tried to get me to get ADT service for my businessI told him that I had ADT services for my home and was thinking about canceling it and did not want to sign another contract for my businessHe stated to me that he can transfer the service from my home to my business if I wanted toHe stated that since I only had years left on my contract at my home, I will only have years on the contract for the businessI agreed to having him transfer the service from my home to my business and have only years left on the contractIt was a mess, after months of dealing with ADT and the sales rep about this transfer, I had to file a Revdex.com complaint about the acc

On my wife and myself entered into a year contract with ADT for an alarm system in our homeWe NEVER Renewed it neither written nor verbal we continued to pay monthly this was according to the agreementA few months ago I stopped paying ADT and installed a Vivnt systemI have received a breach of contract invoice from ADT I made several calls and always get tolt that they have a verbal contract that my wife extended over the phoneThat is nonsence I have requested to be given a copy of the contract on several occasionsNo one has contacted me and the invoices keep coming now threats that I will be handed over for collectionBring the contract or cancel the invoice.AccountNumber **XXXXXX

first off, the marketing group quoted me a price for all windows and doors on my first floor but when they came to the hosue, it only covered windows and there were several additional windows and a second door all which tripled the original quoted priceNext , they raised the monitoring monthly fee twice in months from the original policyi had signed a year contract and then was transfered for my job so wanted to cancel the remaining contractthey insisted I pay for the next months even though service was endedi had paid for all installation fees, all uquipment fees and new account fees in full at beginning so only had the monitoring feeThey insist I pay the monitoring fee for another months with the service endedthere is no loss to them since I paid everything up front for servise set up, equipment and installationmonths of now service is rediculoushow about a omonth penalty fee for closing contract early but months is simply a rip offthey were rude on the phone when I asked them to compromisei will never do service with them againi have been a landlord for years and have had tenants who needed to leave before their contract was up - due to life circumstancesi simply asked them to pay month rent to give me time to find another tenanati would never had told them to pay me for the remaining months or what ever was left on their year lease even though they had vacated the premisesADT is not customer focused in doing this

ADT SECURITY ARE THE ACTUAL ROBBERS just becos they're everywhere doesn't mean they are legit

Dealt with several "bait and switch" style sales pitchesScheduled an appointment for installing additions to current system at $xxThe first thing the tech said when he showed up was that our system wasn't compatible with what they'd scheduled him to installVERY frustrating that the person who sold me on those items wasn't aware of their non-compatibility with the system of a current customer
Called to share this frustrationIn addition to spending a cumulative minutes on hold, the salesperson told me they would be able to install the correct pieces for free, only to go back on that after a 25-minute hold because of the rules in my county about over-the-phone salesI think they could eat the cost of sending a sales rep to complete the sale in-personWhat's that termthe cost of doing business?
Call to cancel my servicerequires days' noticeI explain that I really do not want to support them with another penny and request that they comp my last month, and the sales person would not obligeReally?!
Oh, and it all started with an alarm system installed by a company that is "ADT accredited" but not ADT - that wasn't very clear until a month or so after the installationIf they wanted to have better customer service, I think they could start with eliminating those "ADT but not" companiesGenerally not happy with their customer service

ADT refuses to cancel my security service
I was under contract with ADT for security monitoring systemI have had nothing but problems with this systemI called ADT on July to cancelI was told that the cancellation department was closedI called again on July 6th to cancel and was told to hold on while she contacted the cancellation department as she did not know the procedure to cancelI waited on hold for in excess of minutes before I was disconnectedI waited for a return call which never cameI called again on August 14th and was asked to hold again while she contacted the cancellation departmentI told her that I had no success in holding before and asked that she contact me when she had the cancellation department on the lineShe agreed and I never heard from anyone againI was contacted by ADT on August 21st about my outstanding bill (as I reported the ADT charges on my credit card as fraudulent so Capital One stopped payment) and that they were seeking collecti

please see below
I have been trying to cancel my ADT services since december 15, every time I get on the phone with a rep they transfer me to another rep than to another, its been extremely frustrating while they keep charging metwo weeks ago a manager called me but they have yet to cancel, I tried again today 3/22/17, I was still unable to cancel it
it seems like they are purposely incurring charges so they can send my account to collection
please help
act # XXXXXXXXX

I had ADT for several years in my home and movedThe new house I moved into already had ADT equipment installed in the house and the previous owners were utilizing ADTI tried to have the service moved over from their name to ours, but ADT told us the equipment was outdated and needed to be replacedThe was a cost of roughly $2,Because we wanted the protection and had been longtime customer of ADT we paid it in several installments
It turns out that it was NOT ADT at all, but one of their contractors who ADT has partnered withIt was a total lie and scam that we needed all new equipment and we could have proceeded with the old equipment
ADT acknowledged this vendor/partner of theirs is less than honest when I called, however, they still partner with them and were not willing to assist me when I called
DO NOT USE THIS COMPANY, THEY ARE DISHONEST! The only reason they have an A+ rating is because they respond to their complaints in a timely manner, in order to gt the broader picture look at the number of negative complaints (currently 235) vspositive and neutral reviews (14)