ADT Security Services

I was tricking into assign year contract for ADT serviceIt was not working right, I called and they said they are going to charge me trip feeSo I just do not use itI called a few times and they said I assigned contract and could not cancelWhen the contract end, I have to call one month earlierI am really stuck on the serviceBasically I paid $each month without using itThe contract ending March 9, I called January this year and they still charged me $for early termination feeI never see a service like this

Failure to provide services as representedFailure to suspend services as requested and refund-credit my account
This company has not done one thing correctly since my first contact with themFirst, the sales repcame one day late on a day I requested they do NOT comeOn 12/30/the installer up-sold me because he could not or did not want to install as the order was writtenThe sales rep was to be here at installation but did not showThe installer did not leave location codes he said he wouldI called the installer on two occasions asking for the codesEach time he said he would call back but never didI called the sales rep who said she would always be available 24/but did not return my call for five daysWe had difficulty with the system from the start, it was reluctant to accept commands espon 1/13/when it would not accept the entry codeADT phoned and we gave the password and asked for assistance in shutting the system down but the lady on the phone was unabl

Poor customer service, not helpful at all Lack of concern for my safety!
On April 18th, I called ADT to get help moving the contract over to my name rather than my husband, as we are in the divorce process He is a violent man, and has TRO's & an FRO on him from me I needed my alarms changed & the code They helped me change the code & verbal password, took down all of my info & sent me a RIDER contract to sign, which I did & sent out last week My appt is for today, 5/5/16, and they called my soon to be ex-husband yesterday to confirm the appt which I didn't want them to do b/c he already tried to come in the house last Tuesday when I was at work, 4/26/& they know this b/c apparently they called me first I am upset b/c why would they call him to confirm the appt after I explained my domestic situation to them? I called this a.mto complain & Allison did nothing for me except tell me that they had my husband's number as the main contact & she didn't have the RIDER a

I want ADT to stop sending me garbage
Product_Or_Service: Advertising

I called today to make an appointment to install ADT due to the unsafetiness in in this crime invested area Already, I have been burglarize every time I go to the washer to do laundry, pay a bill or the seasons change for clothing But, shoes are cut or stolen I live alone, so my daughter does not have a key I need to live in safety and knowing my personal property is protedted However, Agent Louise at the ADT number: XXXXXXXXXXX said I do not qualitfy, because of my credit score By contrast, two months ago, I called and they did not ask these questions for a SSI number to get the background check on credit I need protection from the outside world, I like to know if the Credit Check is the question are essential for the the use of this ADT service Or, am I being interrupted by Cyberbulling cause this "Stalker" does not want me to have privacy!

THIS COMPANY HAS OVERCHARGED ME, SENT THE POLICE TO THE WRONG ADDRESS, WAIVED MY FEE THEN ADDED IT! I JUST WANT MY ACCOUNT CLOSED
I HAVE BEEN AN ADT CUSTOMER FOR ABOUT MONTHS NOW, WHEN I FIRST GOT THEIR SERVICES I WAS TOLD THAT I WOULD HAVE $RELOCATION FEE! THEN I MOVED AND THEY SAID THEY NEVER SAID THAT WHICH IS NOT TRUE!!!! EVEN NOW THAT I HAVE MOVED THEY CAME TO INSTALL MY SYSTEM, SOMEONE WALKED INTO MY HOUSE AND THEY SENT THE COPS TO MY OLD ADDRESS! ITS THE WORST SYSTEM EVER! I COMPLAINED AND COMPLAIEND AND TOLD THEM I WANTED MY ACCOUNT CANCELLED AND TO TAKE THE CONTRACT FEE OFF! THEY NEVER RESPOND ON TIME! THEY HAVE STILLLLLLL MY OLD ADDRESS ! HOW GOOD OR SAFE AM I SUPPOSED TO FEEL!! AND AFTER ARGUING SO MUCH! THEY FINALLY DID IT! HOWEVER!!! THEY REFUSED TO TELL ME THEY HAD WAIVED THE FEE UNTIL I GOT MY SERVICES MOVED SO THEY FORCED ME INTO SIGNING A NEW CONTRACT! WHICH WAS NEVER TOLD TO ME IN THE BEGINNING! I HAVE SPOKEN TO A MILLION REPRESENTATIVES AND THEY HAVE SAID TO ME

I am writing to express my deep concern with the lack of customer service and deceptive techniques utilized by your staff My husband called on June 5th to inquire about canceling our service and was told that our contract does not expire until the end of the month and that he should wait There was no mention of a required day notice While I understand that this information was in our contract We obviously do not recall every word of the contract we signed three years ago and for this reason we contacted customer service for assistance in this process Your staff failed to give us the full information and inadequately documented the conversation in their notes Now that we are finalizing cancellation we are being told that we will have to pay for an additional days of service and that "there is nothing anyone can do." I spent nearly two hours on the phone with customer service and was offered no resolution to this issue In fact, the last person (who wouldn't even provide his full name) I called would not even provide me with a number where I could call to file a complaint stating that he doesn't know all the numbers within ADT and further refused to transfer me to his supervisor It is appalling that this is how little ADT values customers once they are no longer a source of additional revenue I'll be sure to inform all my family and friends to stay away from this company

ON OCTOBER 22ND I UPGRADED OUR ADT SYSTEM TO ADT PULSEON OCTOBER 23RD I SENT AN EMAIL TO ADT.COM ABOUT THE PULSE CAMERAS NOT WORKING AND I WAS TOLD THAT MY ***@AOL.COM DOES NOT SUPPORT THE ADT PULSE I ASKED TO CANCEL THE ACCOUNT AT THAT TIMEADT SAID THEY WOULD SEND ** RUSSELL BACK OUT AFTER 12:PMTO RESET THE CAMERAS THE CAMERA ONLY WORKED IF I USED MY HUSBANDS YAHOO ACCOUNT ON APRIL 28TH MY ADT EQUIPMENT STOPPED WORKING AFTER A BAD STORM ADT SAID THEY COULD NOT SEND ANYONE OUT UNTIL MAY 2ND AND THEY WOULD CALL ME BACK TO SET UP AN APTNONONE FROM ADT CALLED TO INFORM MY HUSBAND OR MYSELF THAT SOMEONE WAS COMING, AND I WAS THEN INFORMED THAT THE NEXT AVAILABLE APPOINTMENT WILL BE JUNE 8TH BETWEEN 8:AND 12:ON THIS VISIT THE TECHNICIAN TOLD ME THAT MY EQUIPMENT WAS OLD, (INSTALLED 5/28/99) OUT DATED AND CANNOT BE FIXED HE TOLD ME I SHOULD CALL ADT AND GET THE NEW WIRELESS EQUIPMENT BECAUSE WHAT I HAVE CANNOT BE FIXED I CALLED ADT WHILE THE TECHNICIAN

After new alarm system features for $paid June 24, 2018, I was charged $again on July in error with no resolution as of Sept
On June 24, I had new features installed on an existing ADT alarm system (acct XXXXXXXXX, *** *** ** Unit ** XXXXX) that I was paying $per month for monitoring Prior to installation, on June 4, I agreed to pay $per month fee for monitoring including the new features after installation On the day of installation, June 24, after all work was completed and verified working, I paid installation fee of $with a *** card *** On August after a scheduled monthly bill automatic payment, I saw that I was charged an unusual monthly fee for my ADT service, $instead of former $or new $per contract I signed June prior to installation of new features I checked the billing history on my account and saw that I was charged the same $install fee a second time on July Below is table of b

I was forced to pay a cancellation fee after moving when not agreeing to sign a new contract
I moved from *** E *** *** *** ** to *** *** *** *** ** in and called ADT to transfer service At that time although I had year remaining on that contract, I reluctantly agreed to sign a new year contract I did so on 10/3/(customer account number XXXXXXXXX)bar code on the contract is 5460UE
I purchased a new property *** *** *** *** *** and moved in September I contacted ADT on 9/21/to transfer service The new property had it's own newly installed system that could be monitored by ADT or another security company ADT gave me two choices: sign a new year contract or terminate your contract Unfortunately, I made the mistake to terminate after an intense conversation with a customer service manger
I've reviewed the contract with my lawyer No where in the contract does it state that a transfer of service between

I hope all is well and the holidays are going well for you and your teamThis is a bit overdue, but I wanted to write and tell you about Kevin Quinn (cc line, install manager)From start to finish, Kevin was beyond amazingHe was professional, friendly, took time to explain everything to us, and was with us every step of the wayHe even checked up on us after the install to make sure things went as plannedKevin is an asset to ADTTo the extent that I kept his contact info on hand should I need any other support/modifications down the roadIf possible, give him some time off or a pay bumpIt's because of managers like Kevin that I'll keep coming back to ADT.However, the install did not go as planned and we had issues with our system for several monthsThe first issue with the face-plate not being installed correctly was fixed, but when that was exposed to me, I couldn't believe that an ADT install would miss something so critical to the house's overall securityNow we have an

A huge thanks to Dale, the technician who came out today to install/repair my alarm systemService address of *** W *** ** *** ** XXXXXHe was altogether professional, courteous and knowledgeable! It is always a pleasure to get a tech who carries himself the way he did todayPlease do not let his work and appreciation go unnoticedThank you ADT

Since becoming an ADT customer roughly years ago, I have found it difficult - almost impossible - to contact the company regarding changing billing information/methods, servicing my equipment, and now cancelling my accountI closed my business iCenter, Inceffective July 31, and began attempting to cancel my account with ADT on July 25, After speaking with different ADT representitives at their published XXX-XXX-XXXX customer service number, and being told by the first two that my account would be cancelled effective August 1, 2018, the third representative told me this morning that I needed to call a different number (XXX-XXX-XXXX) if I wanted to cancel my account, and that the previous two representatives should have told me thatThe third representative also told me (today) that there was no record of my previous two callsI just want my account cancelled and closed effective August 1,
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXXX

We have completed our contract and ADT refuses to cancel
We have completed our contract but ADT refuses to cancelWe found a better rate and asked to cancel but they said no and tried to upsell us

I have been an ADT customer since I sold my house and moved in Dec As soon as my house was on the market, ADT was calling me asking where was I moving and talking about moving my service I moved my services, but was NOT aware that I was also signing a NEW year commitment with ADT I probably should have read the million word document more, but I would think this is something they would call out OR not even have since I had been a customer the previous years
Fast forward, I began to see better technology on the market and called to find out I was in a year commitment
Fast forward to 6/29/ I was not sleeping due to bad activity in the area I called ADT to ask about adding cameras to my system I was on the phone with the rep, *** ***, for over an hour I explained that the sensors on one of my doors was faulty I explained that in December I asked for sensors on my upstairs windows and their installer advised against it Therefore this call was to 1)add cameras 2)fix the door that was never right 3) install the sensors I requested the first time This entire min he talked about all the discounts he was giving me blah blah blah At the end of the min, he said they could install it July 17th.....unacceptable I said BUT I signed up for that appointment and he said he would call me back after his lunch break to find an earlier appointment.....NEVER heard from him again More than time in this min conversation I asked, "will installing the cameras make me sign a new year commitment"...."no it will not, you are doing an addition therefore you will not sign a new contract" This was said MORE than one time When ADT called the next day to tell me to sign a contract, they also moved my installation up to July 5th I came back early from vacation, asked a friend to stay at the house so I could go to work during the window, AND left work early for the installation Guess what is the first thing the installer said.....you must sign this year commitment before I install WHAT? I asked *** this SEVERAL times and he said I did not need to sign a year contract because it was an addition to my current system The installer verified with his manager I then called ADT only to get the year song and they can't do anything about it I then tried to file a complaint against *** since I had his name....no manager is available they said I asked that they file the complaint and that I expect a response week laterSTILL NOTHING! months is all I have and I PROMISE ADT will not be my security solution They are sneaky, they are not honest, and they are not responsive

Adt authorized dealer the defenders are as dishonest as they come they lie to you and scam you into a contract without the services they guaranted they tell you you have to wait 2-weeks for equipment that way once you figure out they lied you can't cancel the contract cuz it's over three days

ADT is the WORST business we have ever had the miserable displeasure of dealing with They use language such as "100% Customer Satisfaction" and "We value our customers." Absolutely false ADT's only priority is their bottom line
Our family's safety & security has been compromised by a system that does not function, and the only concern ADT has is holding us to a 3-year contract! (That's right: They are holding us to a 3-year contract on a system that does not function Needless to say, we will be taking legal action against ADT.)
DO NOT DO BUSINESS WITH THIS COMPANY

ADT salesman induced me to sign year contract by saying I could cancel at any time and get money backTried to cancel told it will be 3K to do so
I am in Phx and signed up with ADT - and was directed here b/c that is where their headquarters isUpon signing up, I was told I could cancel at any time and could get money backSystem has not worked right since I signed upI am paying for a useless security systemTried to cancel and told I cannot get out of contract I signed three year contract and it will be 3K to do so

When signed up, I was told that I would not be penalized if cancelling due to moveThey are refusing to cancel my service and charging cancel fee
I called ADT last year to cancel my service because I was not happy with itThey agreed to extend the contract but lower the ratesI asked if there would be a penalty if I moved, they said there would not beI asked again if there would be a penalty, they said there would be no penalty if I movedI called ADT on 6/to cancel my service on 6/29, the date my house will be soldThey are refusing to cancel my service and want me to pay for the service even though I will not own the houseThey are also charging a large cancellation fee even though I was told several times that there would be no cancellation if I moved from the homeThe account number is***

ADT is no longer providing services listed in service agreement but is still charging me the same rate
Services commenced with ADT 5/13/Shortly after, ADT made changes to their security and prevented certain aspects of their services unusable (ADT pulse app, and effectively the security cameras.) After speaking to several ADT customer representatives, they are unable to fix the issues with the app, and unwilling to adjust associated charges on my account for the appAfter failing to get any resolution through customer support, I requested that my services be cancelledAt that time, I was informed that I would be required to pay close to $for "early termination" of the contractI find this to be completely unacceptable that ADT can fail to provide the services listed in the agreement, yet hold the customers to their obligations in regards to the agreementI understand that sometimes updates are required in technology, but it is unreasonable to implement an update that rend