ADT Security Services

Salesperson ran hard credit inquiry without my approval, hurting my FICO score
I was interested in an ADT security system for my home and inquired on-lineI receive a phone call from a sales associate, ***, on 7/10/from telephone # 1(***) ***He asked for my birthdate and last of my SSN during his sales pitch and never mentioned anything about a credit check (I wouldn't have authorized it anyway as I was planning on paying cash)On 7/11/18, my FICO score dropped due to a hard credit inquiry WITHOUT my permission
I will never do business with a company who practices this type of illegal processThey MUST inform their clients if a credit check is OK

I was sold a contract under pretense! I was never given the $Visa card
*** ***
Account:XXXXXXXXX
Account Address: *** *** Lake Ct, Las *** *** XXXXX
(XXX) XXX-XXXX
I contacted ADT due to a special promotion $visa with free install The free install cost me $for equipment It was not free I explained to the sales person that I was interested in a security system, but I was house hunting and would be moving as soon as we found our new dream home He explained that I could continue with the promo and let them come set up because it was "FREE" He explained that I would get one "complimentary" move for this contract I contacted local Las Vegas ADT office I explained that I was calling for my "FREE" move into our new home The representative quoted me over $to move my contract to the new address After I explained that I was quoted a "FREE" one-time move, he said that he wasn't able to do this for me I then explained I would have ne

ADT sent my bill to collections without notice!
Had ADT for yearsRecently sold our home & moved across countryADT had our new mailing address as I received the cancellation notice they sent me, however, they failed to mail me my last bill (they said they did) & months later receive a collections notice for $15.39! Where was the bill, 2nd, Final notice?! When I called to canx service, the rep said I was all paid up?!

Refusing to give refund due
I've been with ADT since and on a scale of 1-10, we, my wife and I, have been about a in terms of happinessRecently we made the decision to install our own service and cancel ADTOn Jan5, Brian who was rude and I believe is responsible for causing this problem, refuse to cancel the service and charged my account for an additional monthWhen I ask to speak with a supervisor he said, there is nothing a supervisor can do, this is company policy and the supervisor will tell me the same thingAfter hanging up, I called back and spoke with Shameka who was very pleasant and professional a nod seem to take care of the problemShe said, that she closed the account and will refund the payment that Brain charged to my account, it will take 7-business daysI was happy with thatAfter days, the payment was not deposited back into my account as promised, instead I received a bill credit in the mailI called ADT again and spoke with Joe who said t

ADT service men fail to fully install sensors on exterior doorWas not impress with this major oversight and tried to cancel within day period
ADT service men fail to fully install sensors on exterior door on 4/2/Was not impress with this major oversight and tried to cancel within day period 4/6/Customer service gives you the run aroundWhen I called on the 4th day 4/7/they now said it was over the days and I would have to pay $for early cancellationNever used the system because there was no security on one exterior doorContact with customer service was so difficult and I have little confidence in companyIf they are this bad in the beginning I do not want to remain with companyAdditionally my sister who referred me to them had her system installed and had a horrible experienceAlarm going off with no response from ADTThey fail to show up day after she reportedGave her the run around too when she asked to cancelNot a company I want to do busine

Called ADT so that they can come out and hook up my alarm system to my new internet line They told me that I needed a piece and then it turned out I didn't need one I talked to or different agents and they all said the same thing I was on the line for hour and minutes and didn't nit get anything resolved I still did not get an appointment so my alarm system is not working

ADT installed a home security system in my home on 03/12/on March 19, the system began to give fault issues which had alarms going off all night on this day ADT asked me to power down the system and they would have a tech come out and fix it the following weekOn March 22, my thermostat which is also from ADT began powering my AIr conditioning unit on and off every minute after hours on the phone with them no resolution was reachedA tech came to the house on March 23, and replaced the equipmentI am writing this complaint on 03/24/and the thermostat is broken again this will be the second night this week my three kids have to sleep without air conditioning due to product issues with this companyThis is a safety concern and is also causing damage to my air conditioning unit, and increasing my power bill significantly
Product_Or_Service: Home security and monitoring

I returned a Health alert in June 2016.I got a bill for over $this Friday for a device that they claimed was not returned.I spoke to people.I was told that the device was returned on June 2016.They can not recall the tracking number and put the burden on me.They also charged me for a month of service which was already paid from my bank account.I paid the amount for I was afraid that they would hurt my credit score.I need your help!

DO NOT WASTE YOUR MONEY WITH THIS COMPANY! I had ADT years ago and had no complaintsI talked my husband into using them this time based on my previous experienceThe sales experience was very helpful not red flags things have changedWas told the insulation was free we would get our money backThe installer came and try to tell us we needed to spend just under $8,in equipmentWe should have walked away thenWe agreed to do a few changes that the installed said would not change getting our installation money back to later find out that was not the truthEvery time we have called customer service ends with them hanging up on usNow we had an issue that beeped most of the night and again was hung up on when my husband called to set up serviceEvery time we call the customer service rep is very rudeI will never use this company againYou get a security system to feel safe and know they are to help protect youI feel they only want our money and know we are now trappedIf you want to be treated rude and feel that you do not matter as a customerYou have picked the right company

CONTRACT VERBALLY RENEWED IN APRIL TO GET THE LOWER PRICEWE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILCONTRACT NOT RECEIVED
AFTER VERBALLY RENEWING THE CONTRACT IN APRIL TO KEEP THE LOWER PRICE, WE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILWE HAVE CALLED OR TIMES SINCE APRIL WITH NO LUCKIF I KNEW I WILL NEVER RECEIVE ANY COPY OF THE CONTRACT, I WOULD HAVE NOT RENEWED IT VERBALLY
THIS CONTRACT WAS AGREED TO 2-YEAR TERMI DON'T WANT THEM TO AUTO RENEW IT WITHOUT MY KNOWLEDGETHE PROBLEM IS THAT WITHIN YEARS OF MY CONTRACT EXPIRATION ADT COULD CHANGE THE CONDITIONS, AND THERE IS NOTHING I COULD DO WITHOUT THE COPY OF MY CONTRACT
I FEEL LIKE THEY TRICKED US INTO VERBALLY AGREEING TO SOMETHING AND THEY ONLY KNOW TO WHAT, SINCE THEY RECORDER THE CONVERSATIONTHIS IS NOT AN HONEST BUSINESS TACTICIT IS BASED ON LYING AND CHEATING THE CUSTOMERS
SINCE I AGREED TO PAY THEM FOR THE SERVICE, I NEED FULL DISCLOSURE OF THE CONTRA

We had a burglary on January 12th our alarm system didnt go off,dispatched tech which said "sorry just didnt go off this one time"
I believe the purpose of a company like ADT would be for lock and security, I received none on January 12th at 4:AM where our store had a burglary, they went threw two motion sensorsNO ALARM WENT OFFthey destroyed our computer, register, printer, small electronics, and made a mess of thingsI tried calling corporate about this issue and they said "sorry we will dispatch a tech to look at the unit"The tech finally came out to the location and tested the unit and said "there is nothing wrong with the unit, all tests passed" so I responded by saying "why didn't the alarm go off?" he responded "sorry bro, it just didn't work this one time"outrageous a security company didn't have there product functional "this one time"I called there corporate office a couple of days later to cancel my account, I don't need a service that works someti

Wish I could leave starsWorst company I have ever dealt withHave been with them for over yearsThey have twice changes my account number and suddenly "can't find" the monies I have been payingLast straw was this last monthI sent them proof that I had made payments that ADT had no record ofGuy calls me back and says it is all taken care of and offers me months free as an act of good willFast forward to this week and they say they cannot find the payments and that my account if cancelled and info sent to collectionsAre you for real ADT?? First customer service person I spoke to screamed at my on the phone, next person hung up on me, finally someone is helping me after I called cryingSave yourself the hassle and look for home security elsewhere

ADT has been unable to resolve a cellular communication with our panel and has refused to assist in stopping the "Beep" coming from the panel They advise to unplug the system and just leave the cord sitting there along with taking off the front panel to unplug the battery They are unwilling to help and I would not recommend this monitoring company to anyone

I recently signed up for service with ADT via Defender I have had the service for one month and within this month the system has malfunctioned twice We have had two service visits without resolution The police department had to come out due to the alarms I contacted Defender to cancel service due to the defective system I spoke with *** Cancellation Department Manager (employee number XXXXX) in *** ***, *** She was extremely nasty and frigid Needless to say, she would not let me out of the contract because the day grace period has passed What kind of company expects someone to continue with a service that malfunctioned twice within days!!!
I also contacted ADT and they stated that they were unable to cancel the service due to my contract being with Defender
I explained to ADT how I will not do business or recommend them to anyone due to the fact that they (ADT) as the parent company can not reprimand Defender (contractor) and assist an unhappy customer Plus Defender provided rude and unacceptable service via customer service both management and faulty equipment I am very disgusted that my only options are being stuck paying for a service that I am not happy with or paying $to cancel the service
Please do not sign up with Defenders If you don't have or more service visits regarding the same problem they will not cancel your contract Please do not sign up with ADT they are not supportive of their customers via the contract companies Both companies are in it together just for the money!!!! STEER CLEAR

In when we first moved to our new home we contacted ADT to install home securityWe felt secure with an alarm system knowing that it would be there if anything was to happenWe just found out yesterday that for all this years our alarm did not have any communication with ADT's systemNo one ever cared to check or called or monitored, we were never told of a way to check communication until yesterdaySomething that if we had known we would have been doing every monthEach month they've been paid the amount they've asked first it was around $46, then they raised their prices to $50/monthAfter taking to them today all they want to give us is a month's creditOver $they've been paid over five years and never once do they decide to check on their customersWe feel they owe us, that what if someone had really tried to break in the night when it's just me and my children, or while we've been away on family tripsWe are very dissatisfied with ADT

They insist on continuing to charge my DEAD RELATIVES for security on a house that does not even have phone service As the executor of the estate, I have called them times informing that the person on the bill has been dead for years, and the remaining relatives in the house have also passed I continue to get bills for a service we do not need and is useless to us as there is no phone connected It is time for me to get a lawyer involved

We've talked to different people and somehow it's starting all over again with each personYou can't get anything done and a
We cancelled our account in Dec because it kept alarmingTechs came out multiple times and still the issue continuedWe just quit using itI'm Dec 27th ADT loyalty called me and said let us send someone out again and we'll credit months of your account that you weren't using the systemWe agreed and asked that pulse be removed from the account as wellWe were told our new rate would be They credited our account for about $which is not months as our rate was around $Now here it is the end of January and we are still being charged for pulse at the old rate even though the equipment isn't even hooked up in our homeThe techs that came out on Jan unhooked it for usThe tech was greatHe had been out before and knew the trouble we had been havingIt's the billing and loyalty departments that don't communicateWe've gotten emails

I bought my home "As-Is" in with a pre-installed ADT system from previous ownerThe alarm went off one day, I searched ADT number and called to see how I could shut it down, which I was guided through and had it shut downI later requested their service, and they sent a technician who didn't bring in any equipment but only used the already available onesWhen he was done, he simply said "sign here to show installations completed" NOTHING was said to me about a "month contract " absolutely NOTHING! Fast forward over a year and because I was not using the services at all, I called to cancel services, only to be threatened with over $Early Termination Fee!!! I disagreed, few days later a Representative of ADT called and said my monthly bill could be reducedI got a lower bill and continued paying for services I wasn't and never gonna useNow years down the line I called to stop/remove services, I am once again being threatened with early termination fee!!! I've been rec

Being over charged vs contract I signedTrying to solve issue over months, very difficult, they say they call back and never doVery frustrating, tired, exhausted!!! Do I really feel safe and protected?!?! NO ! Would I recommend this company? NO !

Billed after cancellation
I was contacted by ADT via their 800# No messages were left but I did call the number back to find out it was ADT The customer service rep said that my account was still active When I advised her it was cancelled she was able to locate the cancellation after about minutes of searching She began to advise me that I owe a balance of $100+ When I contacted the cancellation department I specifically asked if I owed anything and they advised me that services were cancelled and billing stopped
The girl I spoke with today stated that I have to wait a day period for my services to cancel I don't understand this when I was told I would owe nothing I am not understanding how I owe any past due payments when my account has been set up on auto debit for years pay over $total plus the expense of the equipment I was with ADT for years and had no issues with them until I decided to cancel as a customer I do not owe anything past Oct