ADT Security Services

I want to upgrade my service I talked with many people and got many different answers on pricing I was told through the usaa member route I could get the equipment I needed to remotely control my system for 67.50, another rep said he never heard that or that his company even had a usaa member division I was told my service would be a month I asked repeatedly what it would be with the usaa member discount and was told was the best they could do As many times as I asked no one could tell me why this discount would not be applied, just that it wouldn't I was told that it was up to the system whether the discount would be applied meaning, I assume, that the computer runs the business side of things there Seems like an odd response Another rep tried to sell me stuff I didnt want, but at a discount I felt as if I was haggling to buy a used car I feel I was treated poorly as a customer and when I said that I would likely be looking for a new company I was told that I certainly could do that...doesn't really project the image of a company that cares about their customers business I have been a customer for over years and I am upset enough that $a month will make the difference As far as a resolution, I want the equipment for 67.50, as I was told, and my 10% usaa discount on monthly service just like I have had for the last 15+ years

I have had horrible experiences with ADT after the sale of my home and moving to a new locationThey were supposed to do a transfer and instead have charged me a cancellation of $I had a year contract and was in my second year, paid yearly and on timeThey have been completely unwilling to revisit the issueI and my fiance have called multiple times and they refuse or give the run aroundHow hard it is it to consider it a transfer?? Now I am getting harassing credit calls because I had hoped I would get this resolved and not have to pay the cancellationNOT the case and the check is in the mail to keep this off my creditMeanwhile, we were charged several hundreds to connect ADT at the new house and it was done incorrectly and kept being charged more and more to get it rightI truly hope anyone reading this reconsiders this companyThey are not honest and provide no customer service whatsoeverAll ADT does is MONITOR, they are not the ones putting in the systemThey contract out to 3rd parties who cheat you and have you under their own contractI would never let these people in my home and if it didn't cost me thousands to get out from under them, I would buy out my contract and go with another companyPlease don't waste your time with these greedy is

In July I was selling my home and contacted ADT concerning what to do with the service when I movedI was told that I would be charge $1,for cancelling the serviceI told the individual I didn't want to cancel my service couldn't I transfer it to my new homeHe said no(On ADT's web site they advertise you can move the system when you moveFrustrated I told him to do nothing at this point our house wasn't soldThe next month while looking over my bank account ADT had taken the $1,out of my checkingI called them and my call was given to their "resolution center" where I explain that scerinoI was told I did not have to have my services cancelled! I was told a check would be sent to refund me $1,I also discussed that my home had now been sold, I would continue paying my monthly bill and when my new house was finished we would have it transferredAfter a month of waiting for the refund, first time they sent it to my bank with only the last four account numb

I got overcharged for system transfer in between homes and being the event happe**d on a Saturday and after I called they said they couldn't help
after being in contract with adt I called to transfer services and system from o** home to the other after speaking to the agent about different sensors and how many doors and windows I have I was charged dollars to hold the order and on the date of installation I would be charged dollars I was ok with it got conformation and went along my old system was cancelled and a week later I was charged 530.42dollars for cancellation fees and a overdraft by my bank of dollars I called them and my dollars was refunded and I said what about my overdraft fee that u guys cost me , well ma'am we cant handle that but u can either call, fax, mail, email a copy of your bank statement to the address the provided me and I did mail it in certified mail and got proof they received it here we are week later no response of any sort

I was told that if I moved that my contract wouldn't be affected and now I was told it has and pretty much was lied to
On September 8, I signed up for ADT security because my apartment was broken intoThey told me it would be a three year contract ending in After my lease was up I moved to another apartment because I was still did not feel safe and called my ADT representative Tim *** and he can be reached at XXX-XXX-XXXXHe stated that all fees would be waived but I had to continue my three year contract at my new addressI had no problem with that and agreed knowing my contract would end I have constantly been receiving harassment phone calls from ADT since I moved to my new apartment stating that my other apartment was still active even though I was told by my representative that he had to activate itAfter calling for almost a year every month to get it refunded back to my account it was finally settledI was still concerned and checking often to make s

I signed up for monitoring service over the phoneI was never told that the contract was yearsI was charged a $early cancellation fee
I rented an apartment for a 2-year term and activated the ADT security system monitoring service over the phone on 5/26/While speaking to the salesman on the phone, there was never a mention of a fixed term contract or the possibility of an early cancellation fee
The security system was installed on 6/9/Again, the ADT employee who installed my equipment did not mention or clarify that the contract had a 3-year termIf he had, I never would have agreed to this, as my lease agreement was only 2-years long
When my lease ended, I moved and called ADT to cancel the monitoring serviceI was then informed for the first time that this was a years contract, that this term was in the fine-print of my contract, and that I would be charged a $cancellation fee
Knowing that I never agreed to a contract with a term longer th

I had a service done in which took longer than expected without warningA credit was promised on a callLater found out it was overruled
In April 2017, I had a service technician come out to move a panel approxfeetWhen I scheduled the call, I was told it would be approxminThe technician arrived at 837amMy wife left around to take my daughter to school and run errandsWe later found out we were charged $for the serviceThe technician says he was there until 1119amWe have no idea if he was there until He could have left at 911amNo one called to tell us they were done with the job or ask us to sign something stating the job was completeThe technician also didn't tell my wife he thought it was going to be longer than expected and give an approx time and cost so we could make an informed decisionA company shouldn't be allowed to do work at will when the charges are not presented prior to work startedWhen I called ADT, the call center got approva

6/25/2016, ADT employee told me ADT contract will be one year then I signed the contractYesterday, I was told it's three years, asking me $ETF
On 6/25/2016, ADT employee told me ADT contract will be one year long, then I signed the contractYesterday, I called ADT to terminate my ADT account, they changed words and told me it was three years, and If I want to terminate it, they request me to pay over $early termination fee (ETF), which I was never aware of before signing the contractI searched online, and found ADT was sued in *** because they did similar things to customersthey did not inform customers the contract lasts three years and "demand outrageous cancellation fees" -https://topclassactions.com/lawsuit-settlements/lawsuit-news/4183-adt-customers...⇄ is related to what ADT did to customers is "a recent ETF class action lawsuit claims that the way ADT handles things also violates ***'s Consumer Protection Act."

I recently contacted ADP's national office to set up their monitoring service, and I was extremely impressed with the person with whom I interacted The customer rep really listened to what I wanted and offered me a great deal When I then met the local installer in the Medford, OR area, I was further impressed with the quality of service and his sincere desire to customize a security package that worked for me Before he left, he ensured that I understood the system and that my equipment needs based on a thorough house inspection were met It was obvious to me throughout this process that not only was I dealing with highly skilled professionals, but also people dedicated to providing great customer service

Horrible! My alarm would go off and NO ONE would call to check on us! I agree with everything everyone else has said!!! BUT WAIT TIL YOU HEAR THIS
The sales rep that they sent into MY HOME was a criminal felon!!!! That sure explains why she lied about prices and NEVER mentioned the year contract not even once!!! I feel completely unsafe now! When I called to tell them they did not believe me and blew me off! I had to BEG them to investigate this employee's true identityWell, I was right she was a criminalThey let me cancel my contract (which I only had a few months, maybe 4-months?)I asked them to refund the installation fee that I paid which was roughly $and they refused! They sent a felon into my home putting my family at risk and I am not even refunded?????

Do not get a contract with ADTI got an alarm system for my home here in California for protectionThere is a restraining order against my husband protecting my children and myself from himAnd an ADT sales person came by my homeIt was a bit shady how it was sold but nonetheless I got one
I had it for a while and due to an ongoing divorce and lack of support I lost my homeWe moved out on March 20th and the utilities were turned off the same dayADT never noticed the power had gone out or the phone lineGreat alarm system
I called to terminate the account on March 21stThey tried to sell me annoyingly and repetitively on another alarm system in my new home, and I said no repetitivelyFinally I was told there was an early termination fee, which I expectedThen they charged me for April through my bank account! And they did not send me the termination bill till mid-AprilThen they charged me again for MAY!!!
I called several times and told them they could not charge me for a service I am no longer receivingAnd the representative said I STILL owed them money till July! And I said then why did I pay an early termination fee and that was bull! They absolutely refused to refund the money and I have filed a Revdex.com complaint against themI think I'm going to have to actually go to my bank and stop payment so they don't steal more of my money!
Don't get an alarm system from ADTTheir billing and contract practices are terrible, they have terrible customer service, and steal your money by charging you for services you are not receiving

Unreliable alarm serviceThe smoke detectors where not properly checked when we moved into the house, and turned on out of the blues at am!
We contracted the security services of ADT when we moved into the new house months ago and we supposed alarms, carbon detectors, cameras were checked and ready to work properly We were wrong and found out in the most annoying manner waking up suddenly at 4:am to the disturbing sound of the alarm and smoke detectors in the houseUnfortunately nobody from the company offered to show us how the system worked when we moved, so we couldn't stop the noise, also we didn't know the pw so when we tried to stop the alarm we couldn'tWell we ended up waking up everybody in the house at 4:I called ADT people at 4:and somehow managed to stop the alarm and we settled up an appointment with a technician for the next dayWhat was the surprise when we found out that not only the batteries of smoke detectors were expired but also the machiner

I booked two appointments, neither was made on time, very disappointed

The worst company I had deal with in my entire lifeI am and that is a long time, and it is a serious problemLast time my alarm went off for their faulty system, I called the company to help me stop itThey tried to help me on the phone but because I STOPPED USING THE SERVICE (although I keep paying for it because I am asked to pay ridiculous amount of money to get out of the contract), I forgot my passwordThe customer service rep then told me they can't come to help me stop the alarm and I have to 'pad' the system with towels and napkins to stop the sound from bothering mePad it? Can you imagine? NO PADDING can stop that alarm (it is too loud and annoying) and I had to sit at home with it blaring for hours until it stoppedBad service, bad customer service and bad systemPlease stay awayIt is not worth itI have been paying for it for almost years and I haven't seen any value to itIt is horrible, no one cares about you at ADT once you sign up for a year contract but they are good at pestering you to pay your bills every month with end less calls that come everydayPLEASE DO NOT SIGN UP FOR THEIR SERVICEDO YOUR DUE DILIGENCE AND STAY OUT OF ITFIND ANOTHER COMPANY IF YOU HAVE TOI am disappointed at myself for signing up and I still can't forgive myselfbucks every month is a money wasted down the drain for service that sucks as much as ADT doesI wanted to cancel but I can't afford that payment they are asking FOR CANCELLATIONTo add insult to the injury, I moved to a different city, and they said in order for them to move my service, I have to sign up for another three years contractI would rather die than sign up for ADT againIT IS THAT BADNow I am forced to pay for the service even when I am not using it: 50+ bucks every month because they refuse to relocate my serviceCan you imagine???? I pay bucks every month for a service I don't useJust angry and frustratedI don't know why they are still in business, but I guess they sell their business really hard and some gullible people like myself fall for it and customers are stuck for yearsMy advise is - do not use ADT, if you do, you will be severely disappointedThe only reason I am giving them one star is because there is no 'zero' star or 'negative' star for their horrible service and customer serviceBut if you want to throw money down the drain, then sign up for it and enjoy wasting money

If I could give no zeros I wouldI wish I would have looked up their reviews here before I contracted with themThe sales associate at the Orange County Fair should be firedI had just moved and decided to try them out because my parents had themI had told the guy I did not want them to auto draft from my savings, that I wanted to put another card but since I was already having issues with my bank at that time I couldn't use my debit accountI have contacted corporate each month I noticed them taking itEach time they acknowledged my other card and claimed that my bank information was removedYet I continue to get notifications about fee's on both my accountsI finally put a block on my account for fraudYou guys are the worst and I will be sure to tell everyone I know not to use your awful servicesYou made it nothing but a nightmare for my finances

I have been trying to contact the Canadian branch of ADT customer support department for over two monthsI have not been successful to speak with a single agent and have received no responses to my online form submissions requesting a call back
Safe to say that I will be transitioning to a new service provider as soon as possible

First of all, why has ADT been rated At when 95% of the comments are negative? I was told that my ADT contract could be transferred to new ownersI specifically asked this question numerous times as my home was on the marketI had it installed May & home sold in Dec The new owners were told that my contract could not be transferred & they would have to sign a three year contractThey don't want to, so I have called numerous times to get assistanceI even spoke to a supervisor after a long hold timeThey are rigid & will not admit I was given wrong informationNot only am I out $plus for installation but will now have to pay over $1,to get out of my contractPlease use another no contract companyMy realtor told me this has been an ongoing problem with home sales specific to ADTIf you have had a bad experience with ADT please post on numerous sites to bring attention to the company & maybe business loss will result in different practices

This is the worst company around Very poor service fought with them for over weeks to transfer to new placeThey set appointments then never show upThis started April they finally showed up April to remove the system put it in a plastic bag handed it to me said I will be back at AM May to install at new houseFor the time it was a no show Finally showed up May and half *** installed itAs of today we still up able to use itI also found they charged my accountWhatever you do not use this worthless company unless you want all your stuff stolen due to ADT not being able to provide a good service of protecting you home and familyADT you are more then welcome to call me you have the number but you will not like the conversationI give the same respect you give to meSo you know that it going to be a crappy conversation to match your crappy company service

Was sold a wireless camera system that doesn't work w/brick houses
Invoice conf# XXX XXX XXXX In of May ADT installed two wireless cameras *** *** ADT, *** totaling $by credit card & changed a different bill for my "ring" for the door (ring works beautifully) Two weeks later I find out a car on my driveway was broken into and that's how I found out my cameras weren't fully workingWithin that month I had around 4-tech guys come to my house (cameras were changed times) NOW the whole neighborhood knows the cameras are not functioningBy the way when I called & spoke with one of the specialist I believe her name was ***; I was informed "cameras are a luxury & ADT is only obligated to secure my house NOT my driveway" Three stressful months later of the back and forth communication I was informed due to my house being made out of brick, it causes me to have issues with my wireless connections, so they are able to help me out if I pay an additional c

Ordered new account, and ADT applied loyalty customer credits to new account locationPaid up front the difference of $Set up appt few weeks ago, to install today for 8am-12pmTech arrives at 1245pmInforms me he doesn't have door sensors that I requested, plus he is almost hours lateI call ADT on the phone, and got the RUDEST Manager that I got transferred to while I was still talking to the previous RepThen Manager gets on phone with nothing but attitude, and talks over me the whole time offering a $off my 1st billShe was practically yelling at the end, and had the nerve to call me *** ***...blah blah blah talking over meSo I said you are a rude unprofessional excuse for a ManagerShe was still talking over me, and I said rude, and hung up!!
VERY UNPROFESSIONAL PEOPLE HIRED AT ADTHORRIBLE CUSTOMER 'SERVICE'!!
They used to be outstanding service years agoWhat happened??! Would NOT recommend them!!