ADT Security Services

ADT has the most horrible customer service I called July to cancel my services was told everything was entered and good to go I called back August 3, to provide my new address to receive my final bill which I wanted and expected to pay The rep at that time stated my services where not canceled and said she would help me with that; asked for my new address and proceeded to share I had a cancelation fee I asked what that fee was? She stated I was hoping you didn't ask she shared what the fee was and I was confused as since never had any upgrades I explained that in November a ADT tech came to home, but it was due to letters ADT kept sending stating our system needed upgrading due to 3G requirements and our system was obsolete stamped with urgent After receiving the third letter decided to call and they confirmed yes my system needed updating I asked at that point if I would be paying anything and they stated no The ADT tech was literally in and out in under mins inserted something in our wall unit and said we were updated and now could use the APP they had, plus stated I can give you a camera for freeI stated I didn't want anything to change just wanted to ensure our system worked for the security of my family He said ok had me sign paper of the system being good NOW they tell me I was upgraded and when I signed it was a month contract hence I have to pay a $cancelation fee I could've easily just transferred the service but feel in principal can not do business with a company that deceived me and now all they say is you have a contract The root of issue is the only reason they set foot on my house was due to letters stating my system would not work properly and not be supported That seems to me as just a fix and not a reason to secretly sign me up for a month contract I will never do business with ADT again Since August 3rd I have been waiting for a call back from a manager and nothing I called August 5, to only speak with a Ms*** and in all honesty ADT could save money just hiring parrots since all she could say is you have a contract up to five times Again, not listening to a good paying customer since She gave me the same run around a manager will call you back It is August 8, and have not heard from anyone

I moved to a new home and I was unable to cancel the service due to the year contractSo they told me I could move the service at the same monthly rate and deal that I originally got at my prior home (much larger than our new home by at least square feet) so when they sent the tech to our new residence they said it would be required to start another year contract ! And wanted to charge me per window -the total cost with Windows and activation was over $plus another contractI paid less than half of this in *** for a much larger home and why would I want to start a contract a new? When I called and asked to speak to a manager they offered absolutely NOTHING They do not care about anything when you move and do not make the process easy by any meansMy mother had the exact same thing happen to herI'm so disappointed that a company this big could offer me nothing The company is great unless u ever move to a new locationBe aware of that and of the lengthy contr

ADT customer *** *** *** *** ** XXXXXRe: ADT System HXXXXXXXXXPhone XXX-XXX-XXXXDear Sir,Recently several ads have come to me offering ADT home monitoring for a rate much lower than the amount I have been payingThis prompted me to call the ADT billing office to inquire as to why.Last week I spoke to Jae, a service representative in the ADT *** officeShe confirmed that I've been paying $for three months serviceHer explanation was that over the years there have been rate increases, her recordsstart in In fact this service has existed since lwhen it was ***My records show the ADT billing in was $per month with about eight rate increases through when the current rate was attained.After putting me on hold Jae stated she would change the monthly rate to $A reduction of $per monthSince I have been clearly overcharged the past months, the overcharge is $She then checked with he

ADT Security has been nothing but trouble!! I would RUN away from this business
We had our business security system with ADT for yearsWe paid well over 40K to have cameras, alarm, keycard access, the full deal installed and monitored with ADT
When we had problems with the system and needed support, our sales rep was nowhere to be foundHe got the deal, so no need to support the account after the check was cut
This went on for a long time
After closing the business and putting in our request to cancel our account, they kept it open anyways and continue to bill meMind you this is after faxing in a signed cancellation letter twice, and sending in a email to cancel and working with the sales rep for months to get this cancelled, yet it's still openI get the typical response...We never got your request or I sent the request to the wrong fax numberNo, it was the right contact info, you just ignored the request
This is all just not acceptable and based on my experience I have black listed ADT and will never use them againThey just don't give a $#@!The company is disorganized, forgetful, lacking in leadership....the list goes on
RUN!!! RUN!!!!!!!

I was promised a non hardwired mounted panel and a wireless portable panel
On August 19, 2017, I had my existing ADT service installed into my new homeAfter multiple conversations with customer service, I agreed to a wireless non hardwired panel and a wireless portable control panelOne for both levels of my homeWhen the technician arrived, he told me that he was not told that was the products I was revivingHe proceeded to install control panels that Had to be installed above a power outlet and not where I asked I called customer service while the technician was here and was told I had to pay extra for the second panelAdditionally, I was told that the products I promised could not be installed Then the technician installed the upstairs panel too low I now have panels because the technician would not install the ADT panels where the existing panels were He proceeded to tell me that he does handyman work and could come back to remove/repair my walls where the existing

Equipment is poorly installed had to call several times for failed equipment lie about services tell you u can transfer services with the fact being u have to start a new year contract like u are a indentured servent I have being paying for unused services for the last year and half because I refuse to do another year contract with these liars with horrible equipment and service One serviceman entered a extra code into my key pad allowing him to excess my key pad for later when I contacted the supervisor he said it could not be done only to find out the have excess for hour to your key pad after they leave when I confronted the supervisor by text he could not be reached by phone or text don't trust ADT liars liars liars untrustworthy bad equipment poor service thieves

Horrible serviceI was scammed into services by a third party called safe haven who manages my "contract"My equipment has been defective for the entire year I've had this serviceSafe haven has denied providing me the adt equipment I paid for I have contacted adt multiple times through phone calls and online messaging regarding my cameraAlso my window and door sensors were never installed because they say the year old sensors from a previous company the original homeowner had "would work fine" but I still had to pay for all the equipment and installation feesMy camera was set up with wires hanging down and the camera does not work nor does the remote or glass break sensorsThe technician sent by their third part seller did not know what he was doing and would only communicate through his personal cell phone which I refused to text him onWhen I asked for a new camera to be installed by someone else they flat out said NO because that specific technician services my neighborhoodThey said I can upgrade to the updated equipment when my year contract is upAfter contacting adt they throw the blame to the third party seller called safe haven and when I contact safe haven they tell me to contact Adt about my issuesOne year later and the issues have still not been resolved and my services have been disconnected on meAdt continues to harass me weekly by sending me emails to pay or else they will send me to collections but when I call adt they will tell me to call the third party seller to complain and they refuse to respond to my service requests or provide me the equipment they are charging me forI'm confused why I'm paying to adt but they will not help meI feel like I have been scammed for a year paying Adt for nothing because they threaten to charge me penalties and fees for breaking a "contract" because I only had a few days to cancel and they waited to respond to me until it was too late forcing me to pay themNow I have been ignored by both companiesIt's ironic how the security system worked the first day but as soon as my trial period ended my services stopped working and adt Put me on auto pay from my bank without my permission and when I called they refused to take me off auto payI had to have my bank stop all future payments to them and now they want to continue to harass me to keep payingWhat a scam! I'm very disappointed with Adt and their lack of care or knowledge about this third party sellerI would never recommend Adt security to anyone! Nothing but problems since day oneAll I asked was for these things to be fixed but they refuseIt's very unfair to be forced to pay $a month for a security system that has already been disconnected on me

Service has not worked in over a yearIt wasn't until we quit paying our bill that they agreed to send out a technician
Our service with ADT hasn't worked in over a yearOnce we quit paying our bill and after several phone calls they sent out a service tech who ultimately figured out why it wasn't workingHe had to make several changes including removal of some screws to the wall for the system to sit straightI was told once the technician came out to assess the situation we would be getting credits back for the time we paid and didn't receive serviceUltimately, the person whom the technician reported back to proceeded to tell us there wasn't an issue found and that we needed to pay the past due balanceSee...after it not working for such a long period of time...I quit paying...why would I pay for a service I was not receivingThis was the response I got after the technician spent hours at my home and concluded the system indeed wasn't functioning properly

I recently learned that our ADT monitoring service is a dangerous and expensive waste of moneyWe've had ADT monitoring in our current home for over years and years at our previous addressWe are required to have a landline with our ADT monitoring serviceRecently our fire alarm did not go off but the fire monitoring system sent an alert to ADTThe ADT representative tried to call our required landline which was two feet from where I was sitting and could not get through because the system was using the landline to send the alert so she left a message on our voicemailShe then telephoned my husbands cell phone and left a message when he did not answer and she stopped thereWe previously provided ADT with six emergency telephone numbers, #1.our home phone,# 2&my and my husbands cell phone numbers and # 4,& the home and cell phones of three more parties in the event of an emergencyEventually ADT called the fire departmentYou can imagine our surprise when the pounding on our door turned out to be the local fire departmentWe learned that the time lapse between the original alert and fire departments arrival at our house was close to minutesThe fire department is just a couple of miles up the road from our houseWe were pretty upset to learn that the fire alarm had not sounded and that the landline cannot be used during an alertHad there been a fire upstairs while we and our dogs were downstairs we *** have been injured or worseWe don't feel comfortable leaving our dogs home alone or safe at night when we're asleepminutes can mean the difference between life or death in an emergency situationI was going to upgrade to ADTs wireless system however we were informed by an ADT representative that the 'upgrade' is not compatible with our unit and that our daughter who has the newer wireless system receives fire and intrusion phone alerts several times a dayShe has notified ADT and they have sent techs out to no availShe is worried that she will not know when a real emergency occurs resulting in the injury or deaths of her dogsWe've lost our trust in ADT, and most important our sense of safety and securityI'm currently looking for a new system and monitoring company

Cancelled ADT and still being charged on Auto Pay Called times still no refund of mistake admitted
Cancelled account at *** *** *** in Ladson SC on or about March Acct was enrolled in Auto Bill Noticed months later that we were still being billedCalled to cancel, and was told by *** (#XXXXXX) that it was billing error (was told that *** *** called; Ms*** is our neighbor) and would receive a check for $ Received billing statement and still being charged $for monitoring for June-July Tried calling again to verify and cancel/inquire where refund is, never received a call back

I have been made many promises but no follow thru I have been told I would get a call back many times, but never happens I mailed CEO, no response
unanswered letter to CEO,
I know there are steps to follow as a customer to contact ADT of problems with the service (and there are many problems with the service and lack of service) and equipment I have tried for over six months to follow those steps; however, your company employees do not follow through with their promises Please review the following chronological time frame that I am listing below
If your company is unwilling or unable to even return my calls when I talk to them, then I need to change providers and request a refund of what I have paid for the service at three different locations that I own Please let me know who will contact me and when I have been more than reasonable, as you will see from the notes in your own system, but I have done all I am willing to do If I need to obtain legal representatio

paid for service for an entire year and was not protected by the company they had no contact with our system and did not tell us.same as above they owe us for all the months we had no service at $a month

Getting billed when we should not be
My husband and I signed up for ADT service at our new home this yearMy husband is getting transferred unexpectedly and we've had to sell our homeI tried to cancel the service and was told I would incur substantial cancellation fees for doing soThe only option that was explained to me was to have the buyer of our home sign up for an ADT contract within days and our cancellation fees would be waivedAs part of our real estate contract with the buyer of our home, we made the arrangement with him that he would sign up for service which he has done so - well with in the days as requested by ADT
Our account is still reflecting that we owe $2,Since my original communication with ADT about our move, I have called on separate occasions trying to get our bill straightened outThe last conversation lasted over an hour with "Michelle, Manager" & "Michelle, customer service rep" - both in the relo departmentDuring that last call

Trying for months to cancel service and steadily being charged $60/month, currently paid $with no cancellation and no alarm system
My alarm system has not worked for YEARS! I finally was frustrated with multiple attempts to correct service and decided to cancel service months ago! The customer service agent begged me to give ADT last chance and stated that I would not be charged for repair and quoted me a reduced price for continuing serviceThe repair person sent could not repair problem but stated that he would return to replace entire systemThat was months ago! He never returned and I was continuously charged the $60/month without the reduced rate I was promisedFed up, I called today to DEMAND that my service be discontinuedI was promised reduced rates, free service for months, etcI still said "No"Finally I was told that service could not immediately be disconnected that it would take another month and another $Thus,I am out out $to cancel service

apparently brinks opted me into a year extension I did not know about when I moved and are asking for to cancel my service, saying that I have months left on my contract, this is insane, I used monitronics, I did not want Brinks when Brinks purchased them I don't want to continue doing business with this comapnylI don't know why anyone would want to do business with this companyI would like to be included on the class action lawsuit that i'm sure will occur against them

I am moving within the next few months and would like to move my service with ADT but they do not offer it where I am moving
I am moving to Florida International University to live on campus for one year and currently have ADT serviceI have a year contract that I am fully aware, is a contractual agreementI have agreed to be serviced by ADT for three years and would like to move my service with me but ADT does not have the optionSince I am moving on campus to a dorm, ADT cannot be inputted into the facility for various security reasons which I understandOn June 18, I contacted the customer service department and spent hour on the phone being shuffled aroundI was instructed that I was in a contract for years and the only way to get out of the agreement is to pay $700+, sell my service to a friend, or sell my service to the next person moving into my homeI informed the agents that I wanted to continue my service if I could but since I was moving to a dorm they wo

Not full-filling contract
We signed up with ADT November 2, 2018, mainly because that is what the previous owner usedADT offered a promotion to us that included a ADT Pulse camera doorbell and a remote camera outsideI was please with the camera angle of the ADT Pulse camera I told them don't worry about the remote cameraADT claims they refunded the promotional price of the camera,$
Since, we've had nothing but problems with the ADT Pulse camera chargingTypically, in the mornings we can access the camera via our ADT app, however, by afternoon and evening we lose access to the camera due to low batteryOn the ADT app, we consistently see low battery as an "issue"
I've had ADT tech support out twice from their local office in FayettevilleThe latest visit today the tech said he was going to replace the ADT Pulse doorbell because it doesn't charge below degreesMy thought process was, ok, the Ring Doorbell doesn't offer the same camera angle as the ADT Pulse so I w

Horrible customer service they refuse to let you speak to a supervisor they refuse to refund you your money when they double draft your account I cancelled service and the lady I spoke to was extremely rude she put me on a silent hold came back said its been done and hung up I called back for my refund of one supervisor said days another said they put it on hold till the 16th here we are the 17th and they still haven't refunded me my money they lie to you they decieve there customers and make sure you know that if your sensors breaks off and you can't find it they will charge you an arm and leg to fix if your better off switching companies they also raise your rate and do not notify you and when you call they give you this big speech and swear they sent you out a letter the sad part of all this your paying more money but your service still the old system while your paying the same price as new customers the new customers have upgraded systmes with panel that csn be controlled by phone cameras all the works also if you want to upgrade to what those customers have better be prepared to pay over dollars

I have ADT services at my home and at of my businessesI am moving to a new home and decided not to use ADT since it is $a monthThere is another local company that provides services for $a monthI called in and cancelled my home services and a few days later a salesperson called and tried to convince me to use there serviceNo one said anything about the breaking my contract and the charge of $they tagged me withEven though I am still a customer with my other locationsThose contracts expire next yearYou bet I will replace my security services as soon as I canPlease be aware of the lengthy contracts

ADT is a well known company name and I was always a big believer in you get what you pay for, until I took out a contract with themI took out a contract 9/throught Protect SecurityIt was a really big mistakeI am paying $per month for equipment that does not work properlyI have gotten so tired of calling them about the same old thingI hate that I did not see these reviews firstIf I had known what I know now I would have never done business with themThere was a lot of information that was not diclosed to me and that was not in the contract that I signedexample- If you are not a home owner, but you rent instead, if you move, they will not move your equipment, you have to sign a new year contract and pay installion charges all over again This is important info that they and their representatives should disclose to potential prospects or clientsADT is a rip offThey charge high prices for equipment that does not work and that their repair techs can not fixI had a tech come to my house July and he was rude,unprofessional and did very sloppy work