ADT Security Services

ADT, bait and switch Read the agreement before signing anything!!! They will try to install the system and then tell you how much you will pay, after or more days, when it is to late to cancel unless you agree to pay the entire amountThey promised me , then charged me a month, two weeks after the installStupid me, the installer told me that I was signing for the equipment that I bought, not the service portionREAD THE AGREEMENT FirstDo not sign until you agree with the charges

ADT Home Security Systems did not honor my request to cancel my contract within the three day window They held my letter until the 7th day
I initiated several request within the three day time period from May 30, on June 2, at 11:AM with Jessica to cancel my contractAs per the directive of Jessica and her managerI also emailed ADT at ***@adt.com at 12:noon on June 2, On June 6th at 1:PM Sierra ACustomer Care representative from ADT Security Services, ADT Security Services, S Vaughn Way, Aurora, CO 80014, emailed me four days after my request was submitted to inform me that I had to submit another letter with my signatureI did so immediately on June 6, at 2:PMI called ADT and spoke with Jaquetta on June 12, as a follow up to my requestShe informed me that it was too late to cancel my contractI am still making requestI was informed that my contract was not cancelled and that I have to pay for the three years up front if I w

We have been Monitronics customers for over years without a contract They recently were acquired by Brinks We called to cancel June 8, 2018, and were told we would have to sign papers to confirm We received these by email and returned them June We were charged nearly a full month ($vs $54) on June I called to complain and was told this was company policy I received nothing in writing about this policy when Brinks acquired Monitronics The wait time on the phone was lengthy Charging customers for services not rendered seems highly unethical to me Even my cable company doesn't do this!

This is what I sent to ADTSir/Ma'am, I'm a little annoyed at you asking for a review of your services for the installation of my "new" ADT wireless security system Work began Nov 30, and is not completed! The young lady who sold me the "wireless" system stated that two more keypads would be installed at my front door and my bedroom The temporary keypad on my back door is awkward in that it does not sit next to the door, it's on the microwave When I open the front door, I have to race through the house to access the garage keypad or the backdoor keypad on the microwave to turn the system off I did pay for the extra keypads which sit in boxes in my utility room When the keypad on the microwave was sitting next to my bed it would not operate because it was too far from the main keypad in the utility room next to the garage door So the technician couldn't figure out what was wrong and I suggested it was too far from the main keypad and you may need a repeater to boost the signal strength to reach the main keypad Another thought I had (after she left) was to move the main keypad next to the front door which would be at the center of the house and thus the signal strength may be able to reach all positions in the house I'd planned to suggest this idea to the other techs that were supposed to pull power to the other keypads, but I have not heard from anyone I've already received the bill for next month of $and set it up on my bank account If this is the level of service you are providing I think you should come get your equipment and I'll look for another company to provide my home security needs I compared several companies and was impressed by your "A+" rating by the Revdex.com and selected ADT over the othersI'm also worried that in order to put power into the keypads the techs are going to cut new holes in my walls, I hope this is not the case I was also informed that my original system installed by ADT was too old and not compatible to the "new" wireless system so new door and window sensors were put in all over my house Compatibility with the old system was another reason I picked ADT, guess that was a bust
Just tried to contact ADT customer support and NO ONE ANSWERED THE PHONE THE automated system said it was putting me through to an agent but all I got were "beeps" Lord knows if something was WRONG!!! COME GET THIS EQUIPMENT!!! YOU FAILED THE CONTRACT!!!

I have been told a couple different times what I am paying but my bank shows different
When I got ADT back in I went back and forth with themI got a new agreement January of and was told a certain priceI looked back on my statements and was paying thatI added cameras just April and payed for them and was told my rate would increase by 5$ but was not left with a receipt or any paperworkMy wife and myself were looking over things and adt charged my account different transactions and the total was almost $
We called adt about a new panel and they told us we would pay $but didn't have the panel we were asking for but our neighbor got adt and has the panel we wantedI asked what we pay they told us $but they didn't know we got charged different timesWe called back about some info again and was told a different price of 57$ dollars we were paying and we weren'tI then set my system off and no one calledSo we called them back to wait on hold for pl

My complaint is that ADT is charging me and other customers a $additional fee for an ordinance that *** *** *** *** *** *** has charge them a fee of $annually to register our alarm service with the countyADT is now passing this fee which was attend for the alarm companies and not the customer of the service to me and others In additional ADT is adding an additional $as an annual ADT Administration fee and they are only paying the county $5.00.I feel that this is unfair to me and other customersADT is already collecting a fee each month for me for their alarm service.I have spoken to representatives at the *** *** *** *** *** *** and was told by two representatives that this cost of $was for the alarm companies to hold them accountable of who they have as alarm customers and this charge is not for the customers but for the alarm companies and they can't tell these companies how to take this lost to themI have been g

Bait and Switch for advertised Moving ServicesI was sold a package including cameras and was installed
I am a retired USAF officerI contracted with ADT at my previous residence on 12/10/to for security services installation and monitoring including the installation of video cameras (one interior and one exterior)On 6/14/2016, I contacted the ADT Move Service to arrange the transfer of my service including the installation of the EXACT same system I had previously including the video camerasIn addition, their representative, Mr*** told me I could bring the two cameras I had from my previous residence and they could also be installed for a total of camerasThe installation occurred on 7/25/I was not at home but my wife was present during the installationApparently, Mr*** only put in an order for one video camera (interior)In addition, the installation technician took my existing two cameras which I purchased from ADT in December I init

I signed with ADT Security because my home was burglarizedA year later I e room that was burglarized wasn't protected and that I was lied to about the equipment installed
Product_Or_Service: adt security services

A couple of weeks ago I was contacted for an ADT sales representative to offer me a quoteWhen he gave me a price, I told him that my house was not pre-wired upstairs and I would need wireless contacts upstairsI asked him if we can do that in my house and he said "yes of course"I said "If we can have wired downstairs and wireless upstairs I will sign the contract" and I didThe day come for the system to be installed and they only put the devices downstairs, when I asked the technician about the upstairs devices he said that would have an additional costI asked to call the sales representativeHe did, and the sales told the tech that he was not aware the house was not pre-wired upstairs and if I wanted the the wireless system there it would have an additional costI called the sales for an explanation and he said "dont worry lets talk on Monday and we will have everything resolved" Monday came and he never called meI try to contact him but he didn't answer the phoneI ca

BEWARE ADT WILL LIE TO YOU SO YOU CAN SIGN A CONTRACT THEN ADD FEE'S TO YOUR MONTHLY BILL I have been with alarm company for over years I did not have a contract when I call for issues with the system When a tec came out I was told they would NEED to change the system because they discontinued the one I had I asked if that would cost me anything I was told NO I also asked if my monthly bill will increase I was also told NO but it was a LIE After signing the contract they increased by bill and NOW refuse to lower it I HATE THIS COMPANY THEY ARE MAKING ME STAY WITH THEM BECAUSE I CANT AFFORD TO BREAK THE CONTRACT I DO NOT RECOMMEND THEM DO NOT SIGN ANY KIND OF CONTRACT WITH THEM THEY ARE LIES

I've spoken to reps and the billing is still incorrectOur bank accthad been charged an incorrect amount, and the ongoing charges are still wrong
We signed for a new CCTV accton 7/20/The total installation charge without tax stated $1,and the monthly service fee of $We are a non-profit, so we are tax exemptSo for the initial deposit, we paid with Check *** $(this amount included taxes) and submitted our ST-formSo for the remaining balance, the tax charged for installation ($80.14), would be deductedWhen the installer finished on 7/26/and needed to collect the remaining balance, all we owed was $(which was the balance after the deducted tax=$plus 1st month payment=$146.17) The installer said he would enter it as an e-checkSo he entered the information, and gave us the check back to shredThe check was dated 7/26/2018, *** in the amount of $My boss received our bank statement on 8/20/and the amount that was ele

I recently had ADT security installed in my homeThey called meI told them I could not afford the systemThey continued to call me back with a "Better Deal"Two whole days of them calling me, one call after another, they gave me a better price (or so they said)Day of install: Nightmare beginsPrice change HIGHER....Install : Free installed turned into more $$$$$....I GAVE INTO SCAM....JUST INSTALL..TIRED OF CALLING...HEARING MORE LIESSO PRICE GOES FROM $A MONTH TO $WAS PROMISED TWO (2) Gift certificates for $EACHWE WILL SEE, STILL WAITINGLASTLY: SIGNED CONTRACT..MONEY TO BE TAKEN FROM BANK ACCT ON THE 5TH OF THE MONTH (FIRST MONTH IS INCLUDED IN DEAL)ON THE 6TH OF THE FIRST MONTH.....PAYMENT TAKEN OUTCALLED .....WAS INFORMED "THEY LIKE TO TAKE THE MONEY OUT EARLY"....@@[email protected] THEY SENT ME AN EMAIL...ARE YOU REQUESTING A REFUNDAGAIN..@@!!@WHATONE WEEK LATER STILL WAITING FOR "REFUND" @@!!@ RETURN MONEY NOW THAT YOU TOOK FROM MY ACCT!!!!!!

Made multiple requests for certification of monitoring for insurance purposes, but repeated calls did not result in such a document
On or about March 1, 2016, I called to request a certificate of monitoring for insurance purposes Second attempt on or about March 30, for same Third attempt on or about April 30, Fourth attempt on December 22, On the fourth attempt, was told a certificate was only available using the internet This severely conflicts with previously provided information Insurance discounts thus lost Followed up to cancel service

Complete disregard for client service and refusal to works towards a reasonable resolution
09/15/Called Cust Svc for help with my account and specified I need this escalated Instead of sending me to a manager, they sent me to client retention I asked to speak with a manager, was placed on hold for minutes!! No once ever came on the line I called back and talked to the cust svc rep and explained my dissatisfaction I have had ADT for years and within the last 5-months my service has not worked properly During that time - they've sent out 5-techs on alternate occasions and either they couldn't fix it, or they temporarily fixed it for only a few hours just to have the same problem come back I upgraded my account prior to these issues to their newer 'Pulse' product and this has not worked since day I have paid for a product/service for nearly months that has never worked properly As this cannot seemed to be fixed by the company I called to see what alterna

NEVER EVER use ADT! They are incompetent, dishonest, and will take your money for doing nothing We have had a disastrous experience with them and have filed a complaint with Revdex.com and NY StateWe gave them nearly $as a deposit to begin installation of a complete security system (locks, cameras, alarms)It took them months to get someone to start the work, and then the people they sent (we found out later were all subcontractors) had no idea how to do the work, brought broken and defective equipment, were never able to install locks even after many visits by locksmiths, and often kept us waiting for hours for people who came late or never showed up at allThe stress of living in NYC without locks on our doors was incredibleWe called and called, talked to schedulers, sales reps, supervisors, were kept on hold for hoursWe finally gave up on them, bought our own locks and had them installed by a local locksmithNo other security system working at this timeIt has taken us weeks to cancel our service with ADT (they make it nearly impossible to cancel), again lots of calls on hold for hours, and now ADT is refusing to refund us the nearly $we paid for service and equipment we never receivedADT should be put out of businessThey are de-frauding customersSomething is deeply wrong with this companyYou can install your own security system-- and save yourself a lot of stress and loss of money

Two different salesman used unethical tactics to sell products and services at our residence
We recently purchased a homeAt 8:30pm, at the end of a long moving day, an ADT salesman arrived at our door and told our teenaged son's girlfriend he was there to "follow up on closing." When I went to greet him, he made it sound like he was working with the mortgage company, asked for entry into the home, and then attempted to use scare tactics and "one day only" attempts to gain our business, despite the fact my husband repeatedly told him it was not a good timeWe were still carrying in boxes and trying to warm up dinner for hungry family members
A few weeks later, another sales drove up in front of our home at 8:30pm, walked to the door, and told us he was in the area upgrading systemsWhen my husband told him we already had a security system being installed through another recommended company, he proceeded to question us, and then argue, even though we told him we had no interes

Continual calls after being asked to be removed from list
I contacted ADT through their online chat a week ago requesting basic information about their home security services During this chat I informed them that I do not have a date set for services and did not know when I would start I also informed them that I did not want to speak to a sales rep to set up any services at this time The chat personnel continued to push for a date to bring in an ADT installer After this chat ended I began receiving calls, at least per day from XXX-XXX-XXXX, when I did not pick up they did not leave voice mails I finally picked up on 10/27/and requested to be removed, stating the same thing I said to the online rep I was informed that I would be removed from their list asap and that a note would be made that I would call them if I wanted assistance Sure enough I received another call the next day This time the left a second blank voicemail When I called back the rep I spoke t

Horrible experience with this company since system was installed weeks ago!
- Installer didn't properly connect carbon monoxide detectors as a signal wasn't being sent to monitoring station or ADT pulse
- Installer didn't provide ADT monitoring our phone number and phone password to call us if an alarm sounded
- Technician that was dispatched to trouble shoot carbon monoxide signal didn't put system in test modeADT couldn't call us as installer hadn't provided correct phone # to monitoring stationPolice showed up
- Spent hours on phone with ADT and Defender requesting to cancel monitoring contractCustomer service on both sides was useless and they kept point the finger of blame at each otherI was ultimately threatened with collection action if I didn't continue to pay monthly fee for this incompetence
Do yourself a favor and find a security firm that is competent, professional and customer serviced orientedADT and Defender are a joke

No service for a long timeADT staff never showed up at scheduled appointment!
The ADT stopped working for A long time at our houseADT never notified us this until we found outWe contacted ADT, who did a test to our ADT system and found it's ADT's fault, and set up an appointment with usThe appointment was between 12pm- 5pm on AprilOn April25, ADT even called us to remind us of this appointmentHowever, ADT staff never showed up until pm on AprIl I called ADT about the appointmentThe person who answered the call told me the techniqician was already in Princeton and asked me to wait patientlyHowever, at exactly 5pm, I received a call from ADTInstead of telling me that the technician was coming, the woman asked me to reschedule!! Shame on ADT! We had been waiting the whole day hoping ADT can solve the problemInstead, ADT play joke with us!

Company demanding day notice of cancellation at end of contract without notifying customers that contract is due to expire
I purchased a home in *** ** in and contacted ADT for a system based on an advertisement for approximately $20/month monitoring service and an equipment package that included features I wanted, including a camera, carbon monoxide monitoring, and entry point sensors My spouse had also previously used an ADT system and was pleased with the service I was also under the impression from the ad that it would include a year contract When the technician arrived, we were informed that ADT has changed to wireless, battery powered sensors, which was a concern, but we were assured that the battery life in each component would exceed the duration of the contract and if we chose to renew at that point, we could get a whole new system When the installation was complete, I was informed that the monitoring that included the video features and all the equipm