ADT Security Services

I am curious as to how a company with negative reviews and positive reviews has an A+ rating with Revdex.com, but that's not why I'm writing this
I have had an ADT monitored alarm for years (it was installed when the house was built by an authorized dealer)A system that old required a land line so for years I paid for a phone line that I never used so my alarm would be monitoredTurns out that was a waste of moneyWhen I finally disconnected that phone line in Septof last year, ADT continued to bill me the monitoring chargeI wouldn't complain about that except I never had a call from ADT or anyone from their company come out to see if I disabled the alarm or notConsidering that they advertise that they monitor 24XI find it odd that when they don't get a ping from an alarm they monitor for more than months without a word from the customer that they don't suspect that either the alarm is defective or that perhaps it was disabled by someone with bad intentI know if I left a child with a babysitter and they didn't answer my callafter the second attempt I would go home to see what the issue wasThis isn't far from thatThey claim that they will monitor my alarm and provide a level of security in exchange for a monthly feebut when they are unable to hold up their end of that arrangement, they have no problem continuing to take the feeWhen I discovered that my system had not been monitored for over months and called to complain I was informed that cancellation of the service would require day notice (so they get one more payment for doing nothing), but that I was eligible for a free upgrade to a new wireless systemI had to laugh as I declined, thinking if my house was burglarized or burned down I would have to call them to let them know because they obviously don't monitor anything

I called in 2/11/to cancel my service and was told that it would be cancelled It has not been cancelled and I keep getting charged
ACCOUNT NUMBER: XXXXXXX
My wife and I called ADT on February 11, to see about upgrading our system, when the gentleman informed us that he was unable to do anything without charging us for new equipment and additional fees I asked him to cancel our service He said, "ok." I waited on the phone for a few seconds, and he said nothing after that so my wife and I took that t to mean that we did not need to do anything else and that our service was cancelledWe then went out and got new service for a lower cost and much better features
In March we were charged again for regular monthly service So my wife and I called back and after being on hold for over an hour we again requested that our service be cancelled and to be refunded for the last two monthsThe young lady that we talked to said that she had talked to her manager (while we wer

being lied to about charges and we keep getting bills after canceled services
I cncld service on 4/13/per we sold home, this is before next bill cycle per we where in a month to month after the contractRep said all was ok per we had made paymentThen in May we get a bill for a home we no longer live inWe paid again on 5-1/& called Rep Marie said that our acct was closed that because I don't have a contract, that because we where miss informed our account was clearShe assured me all was going to be fine and no more charges will going to show up for usShe even stated all you'll receive from us now is a refund for over payment of Then today 5/I get a bill for 87.66, charging us for June service plus the refund they sent usThis is unacceptable especially when we have been customers for so long and on top of that I was told by reps that all was good and nothing else would show upIts like the company thinks we are fools or trying to trick customers

If I could leave stars I wouldI cancelled my service with ADT after being with them for around 5+ years and transferred to VivintWhen I cancelled service the first time was around May 27th, then after about months went by I noticed that ADT was still taking their monthly payment I called ADT back and spoke with another customer service rep to find out why I was still being charged I then was told by the customer service rep that the service was never cancelled by the previous rep and he/she would cancel my service and refund the months that should not have been paying for serviceA few weeks later, I called ADT back to check on the status of my refund since I received a letter in the mail that seemed like I was only going to be reimbursed for monthHe informed me that the cancellation in May did not take place because the call was droppedThe call was not dropped, had it been dropped I would've called back and cancelled that same day, I would not continue to pay for a service that was no longer connected and of no useI was told that I would receive a refund of $but not the full months, a total of over $I was told that there is nothing I can do to dispute this so I basically just gave a company over $for nothingI had been a loyal customer with this company over the last 5+ years and they are not willing to right their wrongThey must be hurting for the money if they would rather have their name bashed by tons of ex customers rather than just do the right thing, makes me happy I left

I heard from a co-worker that ADT was affordableShe had a special$to sign up, and $a monthI submitted request for a quote, and the agent stayed on the line with me for minutes, chatting me up in friendly mannerShe told me I could have security for $up front, and $a monthThen, she signed me up for a visitI was told the guy arrived at my neighborhood more than an hour before he came to my houseThen, he started to chat me up about all of the optionsI told him I didn't appreciate high pressure for a higher packageI told him that on $an hour, I can't afford a higher packageHe wasn't too friendly after I asked him not to pressure meIndeed, he did pressure me into purchasing a package I can't affordThis was in opposition to what the agent said when she called meNo matter how much I tried to explain that I couldn't afford more than $a month, he insisted on installing more than I could afford, and then when I begged him to leave, called his boss and tried to continue talking me into "the deal" by saying they were getting me a special on peripheralsFinally, after excruciating hours, he leftI was sick to my stomach all night alongThe numbers that were on my contract were anything but affordable, but he assured me I had days to cancelWhen I was able to call today to try and cancel, I was transferred around to many other numbers before I was put on holdAfter holding hour, I was transferred again, and the agent who answered said I had lost my place in a person queueHow long does it take to cancel this ridiculous service? hours later, I am still holding, and am disgusted by what I am having to go through to cancel a service after having it for only hoursIt's obvious that this is part of the high pressure to force me to keep this serviceWho's going to protect me from ADT???????

First time here, Go figure 95% negative reviews:
I just got a absolute joke of an emailADT is taking my monthly rate up over $bucks a year! They just created $318.3MM in yearly profit w a price increase to 7mm customers!! months after Apollo Private equity bought the company, are justifying this b/c they revamped the call center and built an app?? I could get a Stanford undergrad to build me an app for $10k dollars! Call center: that means more automation, job losses and efficiency and higher profit margins (prob pays for its self)you would think they would pass cost saves on to customersNOOO, they want to increase prices, increase corp profit margins, automate process, fire employees (redundancies), pay down debt, increase their equity value and re-trade the company for a massive profit in a few yearsguess who gets screwedcustomers and employees

ADT money back guarantee is not true and they refuse to give our money back or let us out of the contract
We contracted with ADT July On or around Aug 10, our ADT pulse went out so we were unable to use our phones to arm, disarm, or control anything to do with our systemI called customer service and was advised to try and "fix it myself"I had to unplug the system and then disconnect the wires to the backup battery, and then connect it all back upThat didn't work although customer service successfully walked me through it and I didn't get electrocutedWe had a service tech come out and he was here for about hoursHe was unable to get my system up and runningHe stated to me that it was linked (in his belief) to another issue that ADT was having but nobody was listening to himfast forward to in the morning our alarm starts going offIt says it was the front door so my husband is checking everything out and we decide there is no threatWe attempt to get our k

We purchased an ADT Security system when we bought our new home in order to keep us safe while in the home and keep our home safe while we were away The sales process was difficult but we wanted the ability to have the security system monitored so it was not just a burglary alarm when at home The system was installed on 9/15/ Today is 11/5/and we just started to notice that connecting to the online app, Pulse, was taking longer than expected We figured it was just being slow and used the keyfob to turn the alarm on and off this week Today, I forgot how to work the fob and tried to use the app but the app would not load at all so I contacted Support In testing, Support determine they could not connect to our system, which also meant that our system was not connecting to the monitoring This means our system is not being monitored This is the first night I am home while my husband is on a business trip, which is why we bought the system and its not being monitored A

Needed to gain access to remotely view our security cameras had to call times just to get a rep out and when he finally came out he said he was the wrong rep we needed a service rep not a sales rep This company is a complete joke I called ask to speak to a supervisor the rep said there wasn't one on the floor and laughed that I didn't need one just needed to schedule a new rep to come outI was hung up on transferred multiple times every time I called with each rep not knowing anymore than the rest

ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not working
ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not workingact num:XXXXXXXXX contract date 6/16/

Charged and sent to collection company in error
I called in June of to set up services in my apartmentI was told by customer service rep that I would be charged for services after installationI received a charge for I called ADT to inquire about the charge because my services weren't scheduled to be installed until June 22, I asked for a refund and cancelled the work order for installationI received a refund on June 15, A few months later, I started to receive a bill in the amount of $from ADTI called spoke to a manager in the billing department on November 12,and the balance was added in error and would be removedI received a call today on January 13, from *** where the account has been moved to a debt collector to obtain the balance that is still on the account from June This account was sent to their office on January 14, exactly one year from nowI would like to report this business for this

I've spoken to reps and the billing is still incorrectOur bank accthad been charged an incorrect amount, and the ongoing charges are still wrong
We signed for a new CCTV accton 7/20/The total installation charge without tax stated $1,and the monthly service fee of $We are a non-profit, so we are tax exemptSo for the initial deposit, we paid with Check *** $(this amount included taxes) and submitted our ST-formSo for the remaining balance, the tax charged for installation ($80.14), would be deductedWhen the installer finished on 7/26/and needed to collect the remaining balance, all we owed was $(which was the balance after the deducted tax=$plus 1st month payment=$146.17) The installer said he would enter it as an e-checkSo he entered the information, and gave us the check back to shredThe check was dated 7/26/2018, *** in the amount of $My boss received our bank statement on 8/20/and the amount that was ele

It is about my elderly mother *** *** who has ADT Security
My mother *** *** has been with ADT over four yearsDue to problem with air conditioning we found out that ADT did not install wiring for their system according to codeIn order to get new air conditioning to code ADT needed to move their wiring that was installed improperlythe ADT system quit working and we called them to come and fix it and they said it would be over a week before they could come to fix itMy mom is a heart patient who has life linethey had record of this and I explained the necessity of it needing to be fixed immediatelyThey said they would charge $an hour because of after hoursThey said we were to blame for the problem installationI have pictures to show incorrect installation that show why I feel they are responsible for the outageThe air conditioning workers agree with me and were shocked by such poor installationthe city also came out and said it was a fire hazardBe

I recently filed a complaint against Safe Home Control, Inc because my home security system broke and I couldn't get a tech out to fix it The case number to my last complaint is XXXXXXXXI did not respond to Revdex.com concerning the outcome of this matter because we were still trying to settle itI tried to come to an agreement with the billing department but we were unable to resolve the issueI was then told I had to contact someone by the name of Tony *** I have left messages for him to call me back over the last three weeks but I have not heard from him
Product_Or_Service: Home security alarm

Charged monthly for camera repair service.I called to get service was told it would be daysasked to cancel contract and was denied
we are paying a monthly fee for camera service calls for our businessI called for help with a camera that had stopped workingI was told Monday was the soonest appointmentI asked to cancel contract because I was going to have to go out and buy a new system because being a liquor store you need surveillance at all time especially on weekendsI was told they would not release me from contract and I could go out and buy replacement cameras till the came out for repair

Why is ADT security an A+ rated company? Why is Revdex.com cutting them a slack? they have total customer reviews out of which are negative and are positivethey also have total customer complaints? What do you have to mess up to not be an A+ company? Please help me explain it

This company Has been charging me fr services they are not providing since the end of July, The system is not own nor does it work but I conyinue to get monthly chargesI have had deaths in my family this past year which caused me to miss alot of time from work which I was not paid forI was barely making my mortgage which I am still behind on let alone paying for security services I am not even gettingI have called numerous times requesting they cancel and credit my account but they refuse to do so unless I allow a technician to enter my homeI no longer want anything to do with ADT the people I have spoken to do not care or have compassion for their customers and they continue to rack up charges for services they are not even providing, in turn affecting my standing and creditI would like to cancel my account and be credited for services they have not rendered to me since the end of JULYI need resolution not them telling me I have to allow someone in my house when I cannot

I have received poor customer service and refusal of refund
On 11/4/I called ADT to cancel service and asked for my auto draft to be canceledThe specialist I spoke with advised she has submitted the request for services to be canceled and then transferred me over to the cancelation department where I spoke with a gentlemen who provided me with a good deal to stayI agreed to stay with the company and to the terms because it was a price reduction and I didn't have to renew my contract However, I didn't reactivate my auto draftOn 11/10/ADT drafted out of my account $and on 11/28/in the amount of $I called their customer service once again and asked why they were still drafting from my accountThe young lady said that the auto draft didn't have an end date and that she would put it for todayI confirmed that ADT will no longer draft from my account and that I would call on December 10th which is when my payment is due to make a paymentOn 12/8/ADT draft

This is the WORST system I have ever hadWe got our new system in January and it has not worked 99% of the timeCustomer service is very misleadingOne rep told me I had to call every month and now another one says I have to have a repair person come out timesI am stuck in a year contractIn order to get out of it I have to take a day off work times to be available between and m-fI am very frustrated and just want out of the stupid contract

I received a bill from ADT on 03/21/informing me that my April bill was now past dueInvoice Date 04/01/$58.65Previous balance: $4.66, (my bill is payed fully using Autopay monthly) I question this charge?I have contacted ADTI was told I need to pay bill in advance?ADT is defrauding their customers out of millions of dollars in interest on prepaid bills.ADT: Tricksters, Liars and Thieves!
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXX