ADT Security Services

My mother- in-law purchased the service through an authorized dealerAbout a year after that she passed away and we got a call on her phone stating that she was behind on her payments (ADT was sending the statements via an email account we did not have access to) so we asked to have them sent to our addressADT sent paper work they said was for the change but was actually a new contractSix months later we sold the property and were told that we could transfer the contract to the new ownersThe next month I started receiving calls from their collections department, when we try to explain what is going on the collections agents have said on numerous occasions that they will take care of itOn one occasion we were even told that the new owners are making the monthly payments but we are behind, is ADT double billing? We have talked to managers and I don't know who all that have told us they will resolve the problem and cancel the account but as of yet it has not happenedI get phone calls late at night, on Sunday during church, at work and nobody seems to have the ability or knowledge to be able to cancel the account

we have a maintenance contract on camera system that when I had a problem with was told twice that if a tech came out I would be charged for serviceWant to get out of contract and they refuseI do not see any value in a contract if they charging me to repair itI removed the system of ADT and replace with one of my own in December
Product_Or_Service: Security Camera system
Account_Number: ***

I was missed informed on a what they would be charging me and miss quoted
I was quoted a price over the phone and they charged me double the amount they quoted They also did not notify me they will be charging me months once we activate our account

Jake & Ken provided outstanding service todayBoth were very professional and knowledgeableI would absolutely recommend ADT to family and friends!

Alarm going off and a person cannot come fix it for four days
The battery installed by ADT is beepingI called and they said it was low is why They said they could mail me a battery in 4-days I said the beeping is driving me crazy- that is unacceptable Can you turn it off from there They said, "No." They said they can send someone out in -days They tried to tell me how to unhook the battery, but it's not a regular battery I see no way to unhook the wires Then they said to unhook the electrical transformer in the garage! I don't know how to do that, either, and I never mess with electrical wires I don't feel like I should have to, either!!! I said just turn it off, I cannot sleep with that beeping They said I have a contract and will owe $*** dollars if they turn off my service! I cannot believe a business treats customers this way and there is NO resolution! I have never missed a payment! A manager named *** was unbelievably unhelpful!

I was led into a year contract with ADTIn order to get out of the contract, they charge you percent of the remaining the contract (practically the full amount)This was not explicitly mentioned to meI spent a lot of money for a service that I never neededADT's cancellation policy is complete disadvantageous to their clientsThe setup of their system took calls an multiple hours to get startedThis company should not have an A+ rating

I have cancelled adt several timesPlease close the account I'm being billed for days when the lady said I wouldn't be in march
Adt is going back on its word

Third party(unknown to me), came to set up and install a new systemCompany is claiming I physically signed a month contractI did not
ADT sent a third party out to set up and install my alarm systemI was never told it was a third party and only found out after I called to complain about some thingsOne of the issues I was having was a window sensor that constantly went off after being installedThis problem was never fixed by ADTI called to cancel the service(called the number on my billing statement)ADT told me that I could not cancel the service with them because it was through a third partyADT also claimed they didn't have access to my contractI was given the number to the third party and once I called and this third party company told me that I signed a year contract and that the only way I could cancel service was to pay the contract in fullI told the guy on the phone that I have a folder with everything the install team gave me and it did not include a co

Unauthorized InquiryConcerned about identity theft
I was contacted by an ADT representative at the ADT Norcross,Ga locationWhen she (Renee) contacted me we reviewed the quote for serviceShe explained the application process to me saying that they just needed some personal information for their recordsShe also mentioned that credit will not be pulledI agreed to move for with processI started to feel uncomfortable with questions I was being asked such as past addresses, date of birth, social security numberI stopped and asked why was all of this information necessaryShe said it was a new process and assured me nothing would be done with my information and credit report would not be checked
Within a few days I received an alert that my credit report had been compromised and an unauthorized inquiry had been madeI was very upset by the deception and potential identity theftI immediately contacted the manager of the branch Trevor and Harrison Monda and they

I am being double billed for two ADT security systemsBoth apartments are in the same house, * *** *** Staten Island, NY XXXXXI only occupy apt
I am now going to explain situation that I emailed the company president:
Good Day,
My name is Dr*** ***
I have been having monumental billing issues for the past months with your companyThe account number XXXXXXXXX at *** *** Staten Island has been completely disheveledThe residence is a two family houseMy son lives there and I am his father that takes care of the billing for your serviceThe security system was originally installed in the downstairs apartment in This apartment is now referred to as *** by your companyMy son moved to the upstairs apartment, now referred to as *** * in October of A new system was installed in *** at that timeThe original system in *** was deactivated in November of Unfortunately, billing did not pick this up and when the new tenant reactivated y

Horrible business ethics - willing to screw over customers
This business is full of predators; don't sign a contract with them - they have hidden fees, shady practices, and uncharge everythingWhile a lot of business have "strategic" practices, ADT home security charged an extra month, added fees to bills, were not transparent during conversations about technicalities or practices, and even charged an extra month on cancelation
My family moved away from the area and we called to cancel an accountThey "informed us" upon that call that we were obligated to continue service with them unless we were out of the area which we were...then they would put the contract under suspension and if we were unable to resume service at a different location then they'd cancel it for us without penaltyThey called almost a month later to tell us they were going to charge us for an additional month of service since we cancelled on a specific date following their billing cycle without prior notice, and apparently now don't have any practice in place pertaining to the previous call
We will never use ADT again nor would we ever condone anyone else using such crooksCompletely contract their practices, we've gone back and read the fine prints and nothing there stipulates their resolve to suck money from their customersOverall awful people

ADT-Protectron and I have agreed to return video camera in exchange for a refund $on Aug29th, The video camera was uninstalled from our home by the ADT/Protectron tech within weeks of Aug29th As of today, Oct31st, 2016, I'm still waiting for my refund cheque I have called multiple times to speak with many front-line ADT/Protectron employees from the Loyalty/Customer Care department Kept repeating the same thing that the cheque will be in the mail 4-weeks We are beyond that time now I finally started to state my issue through social media (Facebook; Twitter) and within minutes received a call from ADT/Protectron Cecil *** *** Head Office) told me that he will resolve the issue today (Oct25th, 2016) Cecil stated that the process should take no longer than a couple of days to issue a cheque from their bank partner Therefore, by ThursOct27th, the cheque will be mailed That day came and left and still no refund cheque I will also be

Worst company to deal with cancellationHave a two year contract that is signed and still sent me a bill for three yearsCalled company headquarters times to get it fixed on their endIncompetent company

I signed a yr contract under the understanding that I would pay only a certain amount for years however over the year periods they kept going up
When I started my service I was paying $40-dollars per month by the end of my contract I was paying $53-$dollarsMy contract doesn't state how much I am suppose to pay for the three years but I was under the understanding that it would be the same every monthI faxed a letter to cancel service and they called my husband and talked him in to keeping the service for per month this was in November, however when I received my bank statement that had November charges I was charged $53.?? and he called them back and they stated that it would be $the next month however when I received (1-28-16) my bank statement with December charges they charged me $55.?? On 1-30-my husband called them to cancel service and they would not let him due to the account not being in his nameSo I called them and told them to cancel service an

I have tried to contact them to tell them that I no longer live at the monitored address and am now in a nursing homeThe gave me email address
I have tried to cancel service for the past several months as my health has declined, and I am in a nursing home as of May They told me to send them a copy of the nurse home admitiants and I did that, they gave me email addresses to send it to that were fake emails addresses twice, I have sent registered mail to them and they are still billing meThe address of the complaint was XXXXX *** ** ** *** ** XXXXX, Account # XXXXXXXXXthe property was sold in July, and they won't do anything over the phone, say to email and the email they give you doesn't workVery poor service and poor customer service, would not ever advise someone to enter into service agreement with ADT, and would never contract with them again

DO NOT WASTE YOUR MONEY WITH THIS COMPANY! I had ADT years ago and had no complaintsI talked my husband into using them this time based on my previous experienceThe sales experience was very helpful not red flags things have changedWas told the insulation was free we would get our money backThe installer came and try to tell us we needed to spend just under $8,in equipmentWe should have walked away thenWe agreed to do a few changes that the installed said would not change getting our installation money back to later find out that was not the truthEvery time we have called customer service ends with them hanging up on usNow we had an issue that beeped most of the night and again was hung up on when my husband called to set up serviceEvery time we call the customer service rep is very rudeI will never use this company againYou get a security system to feel safe and know they are to help protect youI feel they only want our money and know we are now trappedIf you want to be treated rude and feel that you do not matter as a customerYou have picked the right company

Have not gotten my final billTook money from bank account after cancelled
Canceled my service with ADT on Feb.10,,by phone and mailI went with different security co.ADT took money from my bank account on March 7,for service I no longer hadI called them on March 7,They claimed they never got call or mail to cancelThey said they were cancelling thenTold me it would take a month for me to get final billIt is over a month and I haven't received a bill yetCalled them and they would send another bill todayI can't receive a refund from the new alarm countil I get the final billThey should have known I changed companies when they changed alarmsThey never even allerted us someone was messing with our alarmVery upset about all of this

Being charged $to cancel service and being told we were under a three year contract that never was disclosed to us
We transferred our security services to ADT in July We disclosed that this was temporary as our house was being placed up for sale and we were moving to a condo while we were building our house We used all of our equipment from a previous security service and no ADT equipment We disclosed that we were paying month to month under a previous security system and were told that we would be doing to the same thing with no contract We were rushed through and I was told to use my email to sign a document disclosing the payment amount We were rushed through, and were scheduled on the Saturday to have everything switched over to ADT I never received a signed copy of what I signed and never received a mailed copy of what I signed We moved out of our home November 28th, It sat empty for a month until we closed and sold our home on December 22nd, a

I called the ADT phone I received on an ad mailed to my home advertising a special of $27.99/month for years I called ADT and the salesperson that took my call represented himself as an ADT employee I was not sure if I wanted ADT service because of the higher fees compared to other equipment you can install yourselfHowever, I was assured I would get a monthly rate of $for the years and that it would NEVER go up after the years I was still skeptical, but went ahead and scheduled an appointment for the following day I was moving into a new home and I wanted ADT to secure my home
The ADT technicians arrived on 12/26/2017, and they did a "walk-through" of my home and presented me a quote of equipment price and monthly plan of $ I selected only part of the equipment for an on-site purchase price of $dollars I asked the technicians repeatedly if the fee was $per month I was repeatedly assured that YES, the monthly fee would only be $27.99/month I had my mother there as a witness and she agreed to having everything installed, we paid the $for the equipment, and the techs began installation I was never presented any other service plan or equipment or given any other options on plans, etc I was happy with what I was presented in my home and was demonstrated in my home with sensors displayed on my windows and doors Before the installation, the techs showed me the keypad I would get, the sensors, and the motion sensors All for $27.99/month and the best part was I was told I would not require a land line!! I was so happy to get this as I have no use for a land line and I did not want to accrue an additional $30/month to my security expense
Additionally, I was asked to pay $for the pro-rated month and another month's service I paid that the same day as well
Within a few weeks, I receive my first invoice from ADT for a monthly rate of $ The rate was NOT $and I immediately called ADT I was told that the service was installed by one of their Third-Party affiliates that they use and I would have to contact them I had never heard of this company, the techs that came out to my home had ADT shirts and ADT identification cards with a picture on it and were driving an ADT vehicleI called this 3rd party affiliate and was told that the system in my home was not $27.99/month but rather $50ish dollars a month I was told that the equipment I bought was for a different and more expensive plan I told the service rep that I was never presented with any other equipment or service plans with different rates other than the $plan They would not honor my rate or what they brought into my home
I have been back & forth with ADT directly and this "3rd party affiliate" for weeks now, the invoice is now past due and NOTHING has been resolved I told ADT that they should honor what they sold me for the rate I asked for but they have refused to do so I have had ADT service for many years and I am extremely disappointed in this service and most of all, them not honoring what I was sold Regardless of whatever ADT's 3rd-party affiliate sold me, ADT should be responsible for this company's error and give me what they offered me They are committing fraud in advertisement and are misrepresenting ADT's services In the end, all I am asking for is for the rate I asked for and to keep the equipment that was sold to me That is another issue I forgot to add, ADT is telling me the equipment I bought is not for the $rate and the techs would have to come out and change my equipment too! I am tired of this back & forth game with ADT and nothing being resolved I will go to other superiors to see what can be done for this fraud sale

ADT abused its position and mistreated meCalled a debt collector on me without ever sending a corrected bill or call
Account # XXXXXXXXX
I submitted a request to transfer service in June, while I was waiting to hear back from the local agent on pricing and conditions for transferring the service, I was automatically charged *** dollars, without noticeThe charge was both premature as I was waiting to hear back from the ADT rep, and twice the amount I owed ADT as I only had one year left in my contractI was refunded a few days later
Ultimately, I am told that in order to move the service I would have had to pay significantly more and commit to a new contract to move the service which is not what was advertised or communicated to me at the beginning of the processI would have never asked for a transfer had I realized this was the caseAn email notification was sent to both the agent Richard *** and the Gina *** (ADT Corporate Customer Advocate) without receiv