ADT Security Services

ADT offered ADT Pulse to keep me as customer but they screwed up the install
At the end of May I cancelled my service with ADT in favor of another supplier of security svcs
On June ADT customer service agreed to upgrade me to ADT Pulse system if I stayed at similar monthly cost as competitor, I agreed and set up install date for July at 8am
On July 3rd installer shows up at 9:00AM andhe tells me that his installation orders are not clearI called customer service and they kept me on hold for everTwo hours later they offered to start install but they would have to come back to finish next week - I could not accept that and be without system for that long - crazy!!
I told customer service to give me someone in charge to resolve this After hours (now 11AM) of nothing I was forced to cancel install as noone was helpful
I took day off to handle this I also cancelled my other service provider option to give ADT another chance and they failed miserably in many

Cancelled service for ADT health and ADT burgular alarm
ADT refuses to cancel my services and continues to pull money from my acct
Cancelled service for ADT health and ADT burgular alarm only to be ignored several times aftercalling customer no serviceThey make you set up autopay at time of installThey continue to pull money from two different accounts I have to keep my service going

I was forced to pay a cancellation fee after moving when not agreeing to sign a new contract
I moved from *** E *** *** *** ** to *** *** *** *** ** in and called ADT to transfer service At that time although I had year remaining on that contract, I reluctantly agreed to sign a new year contract I did so on 10/3/(customer account number XXXXXXXXX)bar code on the contract is 5460UE
I purchased a new property *** *** *** *** *** and moved in September I contacted ADT on 9/21/to transfer service The new property had it's own newly installed system that could be monitored by ADT or another security company ADT gave me two choices: sign a new year contract or terminate your contract Unfortunately, I made the mistake to terminate after an intense conversation with a customer service manger
I've reviewed the contract with my lawyer No where in the contract does it state that a transfer of service between

Wrong system installed by company's own admission but company has failed to make replacement system completely operable as it promised it would
More than a year and a half ago, my family contracted with ADT to install a security system in our home Our system failed to operate and after numerous service visits we finally learned that given the large square footage of our home, the wrong type of system was installed Upon inspecting and reviewing our system, the escalated tech team admitted that this had been a country wide problem We asked to terminate our contract but ADT insisted on replacing the system at ADT'/ expense ADT began installation on the new system but because an area of our home was now under construction, the system could not be finished ADT said it would return to finish the installation but now only says it will do so if we pay to finish the installation ADT then agreed to let us terminate without penalty and to refund the credit for monitoring that had be

ADT , theft of service and unprofessional customer service
I would like to make a complaint against ADT security servicesLast night I turned on the alarm system and when this morning around 8:AM opened the kitchen window and the alarm went offWe turned off the alarm and nobody contacted us from the monitoring companyWhen we called the representative said they didn't receive any signal yetThe representative make us test the system, went over couple of questionsAsked if we had any power outagesTold her yes for about second last nightShe said the system needs hours to rebootTold her it's unacceptable that for hours we wouldn't have monitoringWe told her we even have the cellular back up system tooShe said maybe we don't have good cellular signalsThat is unacceptable tooTold her that ADT is running like the government and then she hung up the phone on usBy her accent she sounded like African American Then called back and asked for a supervisor to ma

Not full-filling contract
We signed up with ADT November 2, 2018, mainly because that is what the previous owner usedADT offered a promotion to us that included a ADT Pulse camera doorbell and a remote camera outsideI was please with the camera angle of the ADT Pulse camera I told them don't worry about the remote cameraADT claims they refunded the promotional price of the camera,$
Since, we've had nothing but problems with the ADT Pulse camera chargingTypically, in the mornings we can access the camera via our ADT app, however, by afternoon and evening we lose access to the camera due to low batteryOn the ADT app, we consistently see low battery as an "issue"
I've had ADT tech support out twice from their local office in FayettevilleThe latest visit today the tech said he was going to replace the ADT Pulse doorbell because it doesn't charge below degreesMy thought process was, ok, the Ring Doorbell doesn't offer the same camera angle as the ADT Pulse so I w

Was incorrectly billedAsked for the contract I signed, justifying the billing, and discovered my signature was FORGED by ADT!
On 9/9/ADT came out to view our space and see what solution would work best for our business
On 9/15/ADT came out again to suggest the best solutionWe agreed on it Instead of going with pricey cameras and wiring every window, we would go with a more affordable multiple sensor setup This arrangement was $1, We accepted thisThey were not able to install all of the sensorsThey were only able to install They said they would come back and finishThey never did
We received our bill It showed an amount of $3,We refused to pay it and communicated that to ADTThe same rep who handled us for the saleNo reply, everWe began to receive collection callsWe expressed to them this was wrongThey insisted it was notWe asked them to only communicate with us in writing so that there was always a paper trailADT refusedADT continu

I am being billed for time after I cancelled my service
I was with ADT since November When I signed up, I signed a two year contract After the contract period was over, I decided to stay with them on a month to month basis, without a contract I decided to cancel on May 13, and paid the company for service through May 14, Since that time, I have received numerous harassing calls at all times of the day and harassing mail asking me to pay through June When I called to inquire why, I was told that I had to pay an additional days from the date of cancellation due to my "contract" I told the representative that I had not had a contract for several years but the person insisted that it was ADT's policy I asked them to provide proof that I had signed something agreeing to those terms and they could not provide that to me I politely asked them to stop calling and billing me for charges that I did not owe They are still calling and mailing My custome

The worst ever Do yourself a favor and just don't sign up with them!

Horrible business ethics - willing to screw over customers
This business is full of predators; don't sign a contract with them - they have hidden fees, shady practices, and uncharge everythingWhile a lot of business have "strategic" practices, ADT home security charged an extra month, added fees to bills, were not transparent during conversations about technicalities or practices, and even charged an extra month on cancelation
My family moved away from the area and we called to cancel an accountThey "informed us" upon that call that we were obligated to continue service with them unless we were out of the area which we were...then they would put the contract under suspension and if we were unable to resume service at a different location then they'd cancel it for us without penaltyThey called almost a month later to tell us they were going to charge us for an additional month of service since we cancelled on a specific date following their billing cycle without prior notice, and apparently now don't have any practice in place pertaining to the previous call
We will never use ADT again nor would we ever condone anyone else using such crooksCompletely contract their practices, we've gone back and read the fine prints and nothing there stipulates their resolve to suck money from their customersOverall awful people

Being charged $to cancel service and being told we were under a three year contract that never was disclosed to us
We transferred our security services to ADT in July We disclosed that this was temporary as our house was being placed up for sale and we were moving to a condo while we were building our house We used all of our equipment from a previous security service and no ADT equipment We disclosed that we were paying month to month under a previous security system and were told that we would be doing to the same thing with no contract We were rushed through and I was told to use my email to sign a document disclosing the payment amount We were rushed through, and were scheduled on the Saturday to have everything switched over to ADT I never received a signed copy of what I signed and never received a mailed copy of what I signed We moved out of our home November 28th, It sat empty for a month until we closed and sold our home on December 22nd, a

The installation did not include all the equipment I was promised in the deal and it has been unresolved for a month
I was quoted two cameras when I signed the installation dealOnly camera was installedI've attempted unsuccessfully to have the issue resolved for over a monthMy sales rep offered to purchase the camera to resolve the issue and his manager stated her would send the camera and it didn't happenI called again and was charged additional money and quoted an additional fee for monitoring which wasn't included in the original dealI rejected the additional monitoring fee and asked for a full refund and the removal of the equipment and was quoted a early termination feeI also have a photo that was taken from the location where the second camera was supposed to be installed leading me to believe there was two cameras installed when there was actually one which leads me to believe I may have been the victim of a scam

The contract period for ADT was 1/26/thru January 2013, per ADT service representative I entered a contract with CPI on 10/13/ There were several subsequent verbal acknowledgements that my monitoring services were being handled by *** However, ADT continued to debit my account for monitoring services until notified by letter of my desire to be reimbursed for these erroneous charges ADT responded that my letter would serve as the cancellation notice, but no monies would be refunded I contend that for nearly years, ADT was charging me for a service that they were not providing The occasions that called for security response were answered by *** not ADT The facts are indisputable and I view ADT's response as unacceptable The total unearned charges amount to approximately $and I would like to be reimbursed
Product_Or_Service: ADT Security Monitoring Services
Account_Number: VXXXXXXXXX

ADT charged me for an additional month of service after canceling
I originally signed on with ADT years ago (contract was for the first years) My bill has gradually gone up and up even though friends and family pay less than I do for the same service from ADT I decided to change to a different alarm service for $/mo as I was was up to $with ADT I tried canceling my service several times last month (3/2017) First call, they required a pass phrase to cancel that I didn't have So they said they would mail it me Said it would arrive before my billing period ended on 4/2/so there wouldn't be a problem It never arrived in my mail After the time has passed they said it would arrive, I called back again to try to cancel They said they would just email me this pass phrase so I could cancel They never did At this point I logged into my account online to see if I could stop billing somehow, I couldn't, but low and behold, found this pass phase after logg

We requested a cancellation on this account in writing to this corporate officeThe person that entered into the contract has passed awayWe have not used their services and wanted it cancelled The only response we are getting is phone calls from rude customer service callers and now an "attorney" as we are in collections

ADT are charging us for a year contractWe did not enter into a year contract
account number: XXXXXXXXX
Charges $1,
We are being charged on a basis of a year contractThis is impossibleI advised adt from the begining we are in the property for one yearI actually asked for a month contract and was advised year is the minimum
We left the property to move to another location after months
I have not been happy with ADT from the beginning as they failed to come out on three occasions for a dead battery which was never replaced on installation
This practice is fooling customers in order to sign contracts for extended periods they do not needI would never use ADT for my new property as they were so bad in the old oneIn fact I would have cancelled the contract immediately due to the very poor customer serviceThis latest move sums up how the company views their customers as a way to make money and nothing else

On 04-15-i called adt complaining about the adt pulse system is to loud and that I was having trouble with a man that is stalking in apartment across from me, I did not want him to know when I come and go through the alarm loudness when I set it to away or come in, So I requested to rep name Raynard that I would like to have the quick connect system installed, I explained why and stated to Raynard that the Quick connect was wonderful and that when we put code on away it toot toot and count down silently gives us chance to go out the door before it goes off, Raynard set date on 04-20-16, with tech Daniel which was a differnt tech named Mathew that I complained about a almost year ago I requested do not send mathew, His services was bad now and then, I called complaning about the service have done Mathew done,And superviser set me up with the original guy on 04-21-16, everyone of them assured me that that was the Quick connect alarm security they installed, I called on =05-26-comp

I was led into a year contract with ADTIn order to get out of the contract, they charge you percent of the remaining the contract (practically the full amount)This was not explicitly mentioned to meI spent a lot of money for a service that I never neededADT's cancellation policy is complete disadvantageous to their clientsThe setup of their system took calls an multiple hours to get startedThis company should not have an A+ rating

Adt is saying that we signed a contract in April which we did not
We moved into our home in and decided since we are unfamiliar with the area to have an alarm systemWe signed up for years and now we know the neighborhood and wish to turn off the alarm since we are on a fixed incomeWe called adt to cancel and they are saying that my husband signed a new contract in AprilThis is impossible because he doesn't talk to anyone and I handle all the bills and accountsWhen we told them that he wouldn't have signed for anything they changed their story saying that I signedWe have wished to turn this alarm off for over year now therefore we nevertheless would have signed a new contract

I'm paying for services that I'm not receiving
On February 9, 2016, I made a payment to ADT in the amount of $ This payment covered a five month period (Oct 2015-Feb 2016) of past due payments Now, my account has a zero balance and they are refusing to fix my alarm system and monitor my home because they haven't received an updated contract from me Please beware that I have already paid for services for the month of February In short, I paid service that I'm not receiving