ADT Security Services

I wish you didn't have to give a star When I signed up for my security system I was told if I moved the equipment would stay with home and they would put new equipment in new home Well what they decided not to say was that i'd be charged a moving charge and then have to pay for new equipment or i'd have to pay an absurd amount of money to cancel my contractSo, I went with very basic service so I didn't have to pay the cancellation fee Then I got married, moved in with my husband and yet again they want to charge me a lot for new equipment and now i'm being charged $to cancel my contract
This is such a scam!!! Companies should not be able to do this to people Shame on you for taking advantage of people like this

I was told there would be no charge for a replacement CO detector, but received a bill after replacementI rec'd invoice on Apr 18, and on same day phoned and explained that I had been told there wouldn't be a chargeThey said there is, so I told them that wasn't acceptable and they could remove the detectorThey said a manager would have to look into it and call me backThey did not call meI proceeded to call them again on May 14, May 22, May 23, June 20, and June 22, - each time explaining the entire problem and being told a manager would have to call me backI have explained every time I call that no one ever calls me backI have double checked they have my cell number and they do and make notes to call me at that numberOn May they actually put me through to a manager's voice mail where I a left a voice mail and still didn't receive a call backI rec'd a past due notice in the mail on June 20, It's been over months since I first called to dispute the

Canceled service in April I'm still being charged
Service was canceled on April 11, due to death of consumer I called them and was told it could not be canceled without a copy of the death certificate I emailed them a copy along with a note asking them to cancel the service They still have not canceled the service and I'm still being charged for this service I have called multiple times, resent the death certificate and still they continue to charge me The last call I was told it would be canceled and I could expect a refund

Tried times to cancel by phone
Tried times to cancel by phone

ADT on 9/17/signed contract to install wireless sensors for $ ADT is not honoring the contract
On 9/17/my wife completed a contract to install wireless sensors for $ A tentative installation date was schedule in November
The window contractor we were working with was behind schedule so prior to the installation date we notified ADT They said everything is fine and to call when ready
When we called back the 1st week of January to have the sensors installed we were told the contract was cancelled When asked why we were told it was invalid but they would not provide a reason
The contract gives them the ability to cancel but requires ADT to provide notification No notification was provided
During the discussions over several phone calls we have been offered various solutions all requiring increased cost ranging from $to $1,for the service ADT cannot seem to even provide a consistent response
Additionally during the calls some

Getting called 3-times a day trying to sell their services
Getting called 3-times a day trying to sell their services I've told them each and every time to take us off their calling list I then call the number back and it asks if we want to be taken off the calling list to hit the # I've done this after calling them back after they have called my house This is very annoying I'm even on the National Do Not Call list Please remedy this as it is a pain to answer the phone and explaining that we do not want the service The latest calls are even up to or p.m

The service doesn't work It rarely ever works Our car got broken in to this morning with a camera facing the car
We have called numerous times The services is beyond horrible, it just doesn't work We have spent time calling and are expected to spend more time waiting for a service tech The customer service people are rude and unhelpful The automatic billing doesn't even work Customer service has told us that we can not get out of our contract This is quite possibly the worst service provider that I have ever dealt with The time, energy, money and emotion that I have spent paying for a service that doesn't work is unreasonable and unacceptable

Failure to correct a problem created by ADT
I have had ADT monitoring for many years In October, I discovered, by accident, that my alarm service had been discontinued In calling ADT, I eventually learned that a person named Patrica (I don't know who that is) cancelled my contract in July When my contract was cancelled, and my monitoring was discontinued, ADT gave me no notice of this change I thus went without monitoring, while away from home, for several months When, in October, I learned of the cancellation, I was told that they could reinstate the service I was not told, however, that I would have to commit to a new, long term contract I did, however, receive a confirmation of my order by e-mail Fortunately, I read the entire confirmation, including the small print From that, I learned that I would be commitying to a month contract, all for the sake of correcting ADT's own error When I called to object, they offered a month contract I cannot agr

ADT is not customer friendly at all Our company used them for nearly years until we moved for business reasons We had full intention of continuing usage in our new facility but the company does not service the area we moved to Instead of conducting themselves professionally and allowing us to terminate our service, they are charging us the full amount of monthly fees for the duration of our alleged contract as well as a cancellation fee This company is unrealistic and should be ashamed of themselves People and companies move That's life They are not going to be able to coordinate their moves with when their contract expires Punishing a customer with an unrealistic bill who didn't want to stop service in the first place is no way to get them back in the future, or anyone they may talk to regarding your company ADT has a backward approach to business Unless this changes, I would never recommend them to anyone

Hello I purchased a home in Maricopa, AZ in April of I signed up for an ADT security system I did not pay any money up front, but my monthly bill was $ In March of I notified ADT that I would be moving out of the home on April 17, 2018, and would like the service discontinued I was aware that I had a contract with ADT, and was told that if the new owners of the home would sign on with ADT, I wouldn't have to 'buy out' my contract I arranged with the new owners to have them sign on with ADT I had to contact ADT in June of because the $was still being taken out of my bank account two months after I had moved out At that time, they said, once again, that they would turn off the service I thought the service was shut off on April 17, In July I started getting bills for the $which is apparently what I have left to 'buy out' my contract I called ADT once again to explain that the new owners had said they were signing up with ADT A

At the first of the year, I decided I needed to reduce my budgetI discovered that I was paying too much for my alarm systemI had been with ADT for many years I found several alarm system companies that could provide the same service cheaperI called up ADT to cancel my ADT contractUsing their phone system I was routed to the cancellation department specialist The representative attempted to convince me to stay; I declinedAfter several attempts, she gave up and told me she was cancelling my contractShe informed me I was signed up thru the first of February(Your payment is for the next three months)I asked if they wanted their equipment backThe representative told me no that the equipment was out of date / could not be used againI felt that every thing had been accomplished and my contract with ADT was canceledI was surprised when I receive a bill in March for three more monthsI ignored thing this was a mistakeThen in June I received another bill for another

adt has been billing and getting paid for years on a fraudulent contractsometime ago adt did a control modification at our house and was told had to sign stating I understood the action of the boxI did and then was told I singed that as a contract when it stated right on the paperwork it was a rider to go with the original contractthey tried flip flopping that on me alsoI never signed the contract someone else did sent them copies of my signature my drivers license our lease,tried to do the paperwork they sent did not understand so called to see if they could send me a sample of the affidavit lady got mad and hung up on meI was a payee on the original ladies paper work for this contract and advised them of her loss of income it got ugly and then they started on mepayments were auto pay from her account so never realized the contract was not validI packed there equipment and asked for a return label have not received it eitherI have photos of shabby install job and ser

I called ADT on 7/5/to cancel service and was told that office was closed, they were unable to cancel and I should call backI then went to their web site to cancel but there's no option for thatI called ADT today to cancelThere's no cancellation optionIt took minutes to cancelPut on hold multiple times, script reading multiple times, trying to upgradie service multiple timesThen when finally cancelled no confirmation number providedThis is a total rip offCustomers are not allowed to cancelThey did provide a fax number *** but I doubt that will work
Product_Or_Service: Home security service
Order_Number: ***
Account_Number: ***

Product never worked properly; failure of company to respond to service requests
Entered into contract on 3/4/Customer Account NoXXXXXXXXX Paid $that day upon installation of the security systemThe system never worked properlyI called for a service representative to come fix the problem however no one ever cameI drove to Lexington in order to speak face to face and get some help, however nothing came of this eitherI made good faith and reasonable efforts to acquire the help that I needed, however the company never provided me with a working systemThere is a day warranty on the system which the company has nearly extinguished after which time it seems they have no responsibility to repair anythingThe company has breached their duty under the contract upon failing to provide a working system at least during the period of warrantyI want the system removed and a refund

I want ADT to stop sending me garbage
Product_Or_Service: Advertising

I moved from one house to another, and had a $108.xx Credit on my old account, (you pay months up front, then they took another payment the day before they closed the account.)Then received a bill showing the Credit and a 'cancellation fee' of $125.xxCalled and was promised it was fixed, but instead of a refund in my account for what they owed me, (yes they took another months out,) they gave me back $1.07, that's right, 1% returnI am calling again, and if this continues I will have the equipment removed from my propertySick and tired of companies trying to take advantage of people

FRAUDULENT CHARGES OF SERVICE NOT PROVIDED
I am a resident at ** *** *** *** *** XXXXX I requested ADT (your company) to install the security system to my house which was installed on 7/10/I was charged $ for installation which I paid It was brought to my attention by my spouse when he was reviewing the contract that ADT collected that money although promised free installationI signed a contract for the term of years which was completed on 7/9/After completion of contract I renewed services year by year with pre-payment plan The last few years I noticed our charges were getting higher and higher compared to ADT own advertised price and the competitorWe contacted in the past regarding this, but ADT shut us down with an excuse that the rate was only for the new customers My husband with my permission contacted ADT for discount rate and when ADT refused, he tried to cancel ADT service in January 2015, but ADT representative

It is simply horrible this Customer Service agents are nothing but a bunch of BULLIES!!; that are disrespectfulI ask to speak to a Supervisor and right out refused to let me speak to one an less a gave them a verbal passwordI handle all the business in my home and up until now they have never requested such a thing.In a previous call; I was toll I will be given a month refund do to my service not working for sometime and because I could not cancel my contract yetThis person who had NO!! skill or obviously education or manners simply just hang up the phone I was very upset and this person had no problem solving skills what so everI will NEVER recommend this company to anyone I'm looking forward to concluding my business relationship with them as soon as possible

ADT charged our credit card with $on September 3, We do not owe the money because the service was cancelled on June 1,
We signed a 3-year contract with ADT for installation and monitoring a residential alarm systemWe were told that if we moved, there would not be a cancellation fee if the new owner assumed the contractDue to health reasons, we had to move during the first week of June which was 1/years after signing the ADT contractWe cancelled the service at the time of movingThe house sold immediately and the new owner assumed the ADT contractADT informed us that we did not owe additional money beyond the last monthly payment which was made in JuneOn September 3, they charged our credit card with $When we called them to contest the charge, they said they had taken our records out of their system and had no way of explaining what happened

Billing back to my credit card
I called adt security services to get my back on my *** credit card I first called feb to cancel my account
A person told me that I would receive back on my credit card
In two weeks tops I have called more time and nothing
Is happing it is March and nothing is happing please
Help me get this solved
My old phone number where the can look it up and refund me
Is (XXX)XXX-XXXX I have been a customer sense paid
Everything and this is how they treat there good customers
My new address *** *** *** *** ** XXXXX
Please help me
Thank you very much
*** J ***